VIVO DESK-V000K Series Desk Riser Instruction Manual
- June 17, 2024
- Vivo
Table of Contents
VIVO DESK-V000K Series Desk Riser
Product Information
Specifications
- Product Name: Desk Riser
- SKU: DESK-V000K SERIES
- Models: DESK-V000K, DESK-V000KA, DESK-V000KF, DESK-V000KG, DESK-V000KN, DESK-V000KO, DESK-V000KR, DESK-V000KW
- Weight Capacity: 33lbs (15kg) for Desktop, 4lbs (2kg) for Keyboard Tray
Product Usage Instructions
Package Contents
- A (x1) Desk
- B (x1) Keyboard Tray
- D (x3) Pad
- E (x4) Rubber Feet
Included Hardware & Tools
- S-A (x2) ST4.2x12mm Screw
- S-B (x4) M5x10mm Screw
- C (x1) Stopper
- F (x2) Cable Clip
Tools Needed:
- Phillips screwdriver
- Scissors
- Screwdriver
FAQ
Q: What is the weight capacity of the desk riser?
A: The weight capacity is 33lbs (15kg) for the desktop and 4lbs (2kg) for the keyboard tray.
Q: How do I adjust the tension of the desk riser?
A: The tension adjustment is located at the base of the riser. You can adjust it to your desired tension.
Q: Can I use a monitor mount with this desk riser?
A: Yes, this desk riser features a pre-drilled grommet hole for installing a monitor mount directly to the desk surface. You will need to remove the plug from the top surface of the riser and follow the assembly steps provided with your monitor mount.
Q: How can I contact customer support?
A: You can contact our dedicated support team by calling 309-278-5303, chatting with us on our website at www.vivo-us.com, or emailing us at help@vivo-us.com. Our support team is available Monday to Friday from 7:00am to 7:00pm CST.
CAUTION!
If you do not understand these directions, or if you have any doubts about the safety of the installation, please contact our product support team at 309-278-5303 or help@vivo- us.com for further assistance. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual. Do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly or inappropriate use.
- WARNING: CHOKING HAZARD
- SMALL PARTS – NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.
- DO NOT EXCEED WEIGHT CAPACITY
- FAILURE TO DO SO MAY RESULT IN SERIOUS INJURY.
- WARNING: PINCH POINT
- DO NOT PLACE HANDS ON OR NEAR SUPPORT BARS. MOVING PARTS CAN CRUSH AND CUT. PINCH POINTS ARE CREATED DURING LIFTING AND LOWERING THE WORKSURFACE. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY RESULT IN SERIOUS PERSONAL INJURY.
We’re Here for You
Open Monday – Friday 7:00 am – 7:00 pm CST,
our dedicated support team can offer immediate assistance with rapid response
times. If any parts are received damaged or defective, please contact us. We
are happy to replace parts to ensure you have a fully functioning product.
- Give us a Call:
- 309-278-5303
- AVG. RESOLUTION TIME (within office hrs): 5M 4S
- Chat Us:
- www.vivo-us.com
- AVG. RESOLUTION TIME (within office hrs): < 15 M
- Email Us:
- help@vivo-us.com
- AVG. RESPONSE TIME (within office hrs): 1HR 8M
- 23% within < 15m
- 38% within < 30m
- 61% within < 1hr
- 83% within < 2hr
- 92% within < 3hr
Package Contents
Included Hardware & Tools
Tools Needed:
Weight Capacity:
ASSEMBLY STEPS
STEP 1
Apply Pads (D) to underside of Keyboard Tray (B). Assemble Stopper (C) to
Kayboard Tray (B) using ST4.2x12mm Screws (S-A) and a Phillips screwdriver
.
STEP 2
Install Rubber Feet (E) to the bottom of Desk (A). Remove shipping tie from
desk and set right side up on solid surface. NOTE: DO NOT squeeze the handle
on Desk (A) while cutting the shipping tie.
STEP 3
Raise Desk (A) by lifting the handle on the right side of the frame.
Place Keyboard Tray (B) on the metal brackets on Desk (A). Secure Keyboard
Tray (B) to brackets using M5x10mm Screws (S-B) and tighten with a Phillips
screwdriver.
STEP 4
Apply Cable Clips (F) to underside of Desk (A).
Desk riser is now ready for use
Press side lever to raise or lower your desk riser. When lowering without any weight on the desktop, lightly press down on riser as you lower it to allow for a smoother lowering process. If it feels difficult to lower after placing laptop and other intended setup items, apply light pressure to lower smoothly or add additional weight. Please note the 33lb weight capacity when adding weight.
GROMMET MOUNT USE
This desk riser features a pre-drilled grommet hole for installing a monitor mount directly to desk surface.
To utilize this feature, your will need to remove the plug from the top
surface of the riser. Secure your mount using a grommet mounting method, using
the hardware and assembly steps from your monitor mount.
TENSION ADJUSTMENT
If your desk riser lifts up or down too easily, or is too difficult, the gas
spring cable can be adjusted to your desired tension. The adjustment is
located at the base of your riser. 
Start by loosening the Upper (1) and Lower (2) Nuts using an adjustable
wrench. Loosen Nuts until they are both on the opposite ends of the Gas Spring
Cable. 
Option A:
Desk Is Difficult to Raise/Lower | Increase Tension
If the desk feels difficult to raise and lower, you will need to increase the Gas Spring Cable tension. Gently pull the cable away from the Lever until the Inner Nut (2) is firmly pressed against the middle divider.
Tighten Upper Nut (1) until it firmly holds the cable in its position, as
shown below.
Option B:
Desk Raises/Lowers Too Easily | Decrease Tension
If the desk is raising or lowering without the handle being pressed, the
tension will need loosened. Gently push the cable down towards the base of the
riser until the Upper Nut (1) is firmly pressed against the middle divider
.
Tighten Lower Nut (2) until it firmly holds the cable in its position, as
shown below. 
CAUTION!
- Keep monitor and laptop base fully on the desktop
- Follow the cable routing instructions to avoid the potential to pinch cables.
- Leave enough slack in cable to allow for full range of vertical motion (15” / 38 cm).
- Raise desktop slowly to keep items stable.
Failure to follow these instructions may result in property damage and/or personal injury.
Need Help? Get In Touch
Monday-Friday from 7:00am-7:00pm CST
- help@vivo-us.com
- www.vivo-us.com
- Chat live with an agent!
- 309-278-5303
- fb: VIVO-us
- INST: @vivo_us
FOR MORE GREAT VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT:
References
- Register a .US.COM domain today!
- VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more
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