RAD POWER BIKES RadCity 5 Plus Electric City Bike Owner’s Manual

: June 16, 2024
: RAD POWER BIKES

RAD POWER BIKES RadCity 5 Plus Electric City Bike

Specifications

Product: RadCity 5 Plus
Manufacturer: Rad Power BikesTM

Product Usage Instructions

Safety Instructions
It is important to follow all safety instructions to ensure a safe and enjoyable experience with your RadCity 5 Plus ebike:

Read, understand, and follow all safety notices, cautions, and warnings in the manual.
Do not tamper with anything in the bike’s electrical system, battery, digital controls, physical components, or drive train. Altering or modifying these components may void the warranty and cause damage or injury.
The ebike should not be operated by anyone under the age of 16. Children may lack the necessary judgment and skill to safely operate the ebike.
Always wear a properly fitted helmet that covers the forehead. Helmets are essential for preventing serious head injuries.
Ebike components like brakes, cables, and tires may wear out faster than non-motorized bicycles. Check your ebike before each ride and have a professional bike mechanic perform regular tune-ups.

Assembly Instructions
Before assembling and riding your RadCity 5 Plus ebike, please follow these steps:

Read and understand the manual fully.
Check all hardware for correct torque using the specified tools and torque specifications provided on page 12.
Follow the recommendations in the Safety checklists on page 34 before each ride.
Take care of your new RadCity 5 Plus by following the guidelines in the Recommended service intervals on page 37.
If you are unsure about the assembly or maintenance process, seek assistance from a local, professional, and reputable bike mechanic.

Additional Resources
For additional help and support, please refer to the following resources:

QR code and URL provided in the manual for the latest version of the manual, assembly video, and other helpful content.
Rad Power Bikes Help Center at radpowerbikes.ca/help for any questions or concerns.

Everyone at Rad Power Bikes cares about your safety and the safety of those around you. We want you to thoroughly enjoy your amazing ebike safely and reliably for many years to come.

SAFETY INSTRUCTIONS – SAVE THESE INSTRUCTIONS! Please read, understand, and follow all safety notices, cautions, and warnings in this manual.

WARNING: DO NOT tamper with anything in your bike’s electrical system, battery, digital controls, physical components, or drive train. Tampering by altering or modifying any of these components may void your warranty, and any such modifications may result in damage to your ebike, or other property, or injury or death to you or others.

WARNING: This ebike is not to be operated by anyone under the age of 16. Chil-dren under the age of 16 may lack the necessary judgment and skill to safely operate the ebike, potentially resulting in damage to the ebike, damage to other property, serious injury, and/or death. Please also check your local laws, which may require a higher age. It is your responsibility to know and obey local regulations regarding rider age and other qualifications.

DANGER: Riding any bike, ebike, or similar vehicle without a helmet puts you at a VERY HIGH RISK of serious head injury or death. Always wear a properly fitted helmet that covers the forehead. Many locations require specific safety devices. It is your responsibility to familiarize yourself and comply with the laws, rules, and regulations where you ride.

WARNING: Ebike components like brakes, cables and tires may wear out faster than would be the case for non-motorized bicycles, requiring more service. You must check your ebike before each ride and according to the other checklists in this manual, and have a professional, reputable bike mechanic perform a thorough tune-up following the service intervals described here, or sooner if you discover increased wear. Failure to do so could result in property damage, serious injury, or death.

Welcome to the Radventure
Thank you for purchasing the RadCity 5 Plus from Rad Power Bikes™!
We take pride in bringing you a quality product that will offer years of enjoyment. Please read and understand this manual fully before assembling and riding your ebike.The latest version of your manual, your assembly video, and other helpful content is available at the QR code and URL at right.

Be sure to check all hardware for correct torque (see “Tools and torque specifications” on page 12) during assembly. Before each ride, follow the recommendations in the “Safety checklists” on page 34. Finally, take care of your new RadCity by following the guidelines in “Recommended service intervals” on page 37. If you’re not sure you have the skills, experience, and special tools required for assembly and maintenance, get help from a local, professional, and reputable bike mechanic.

rad-go.com/assembly

WE ARE HERE TO HELP! If you have questions after reading this manual and watching the assembly video, please consult the Rad Power Bikes Help Center at radpowerbikes.ca/help.
Thanks for riding Rad!

Using this manual

This manual contains critical details about how to safely operate and maintain your RadCity. Read it carefully and familiarize yourself with your ebike before riding it. Pay special attention to the safety messages shown here.

NOTICE: A “notice” is important information that can help you avoid ebike/property damage or extend the life of parts and the ebike.
CAUTION: A “caution” indicates a hazardous situ-ation that, if not avoided, could result in minor or moderate injury or property damage.
WARNING: A “warning” indicates a hazardous situation that, if not avoided, could result in death, serious injury, or property damage.
DANGER: A “danger” statement indicates a hazard that, if not avoided, has a very high risk of death, serious injury, or property damage.

Operating any bike, trike, or other vehicle always involves some risk of serious injury or death. Your safety depends on many factors including your skill, your bike’s maintenance, and riding conditions. There are also factors you can-not control or anticipate. This manual makes no representations about the safe use of this product under all possible conditions. If you have any questions, contact Rad Power Bikes immediately.

Assembly and first adjustment of your ebike from Rad Power Bikes requires special tools and skills. We strongly recommend that you have this done by a professional, reputable bike mechanic, or have them inspect your work if you choose to do it yourself. Keep this manual and any other documents that came with your RadCity. All content in this manual is subject to change or withdrawal without notice. Visit radpowerbikes.ca/help to view and download the latest version. Rad Power Bikes makes every effort to ensure the accuracy of its documentation and assumes no responsibility or liability if any errors or inaccuracies appear.

Assembly instructions for the RadCity

The following steps provide an overview of how to assemble your RadCity 5 Plus from Rad Power Bikes. They are not a complete or comprehensive manual of all aspects of assembly, maintenance, and repair, which involve specialized tools and skills. We recommend you consult a certified, reputable bike mechanic to assist in the assembly, repair, and maintenance of your RadCity.

Please note that your ebike may include components that look different from those in this manual’s illustrations. Such changes help ensure uninterrupted production and shipping. Our engineers rigorously test each component to guar- antee quality and compatibility.

WARNING : Incorrect assembly, maintenance, or use of your ebike can cause component or per-formance failure, loss of control, serious injury, or death. Ebikes have parts that non-motorized bikes do not have, and neither the assembly video, assembly steps, or the rest of the manual cover all potential aspects of ebike configuration, maintenance, and repair, which can require specialized tools and skills. We strongly recommend you consult a professional, reputable bike mechanic to assist in the assembly, repair, and main-tenance of your RadCity, or inspect your work if you choose to do it yourself.

Unpack the ebike. Open the bike box and, with the help of another person capable of safely lifting a heavy object, remove the ebike and place it upright on the back wheel and front fork protector plate. Carefully remove the pack-aging material protecting the bike frame and components. Keep the packaging materials in case you want to ship the bike later. Otherwise, recycle these materials, especially cardboard and foam, wherever possible. Remove the small box and carefully set out the contents. Ensure all of the following items are included with the ebike:
Front-wheel
Front fender
Charger
Headlight
Headlight and fender mounting hardware
Pedals (left and right)
Keys
Manual(s)
Front-wheel quick release (in fork protector plate)
Stem bolt-hole cover
Assembly toolkit
If anything is missing, please contact Rad Power Bikes.
We also recommend the following (not included) for assembly and maintenance:
A strong friend
Flat-side cutters
15 mm pedal wrench
Bicycle grease
Clean shop towel or paper towel for cleaning excess grease
Bike pump with Schrader valve and pressure gauge
Torque wrench (3 Nm-60 Nm) with Allen bits
Install the handlebar as shown in the RadCity assembly video available at radpowerbikes.ca/assemble.
- a. Determine whether you can reach the internal top-cap bolt with the long 5 mm Allen wrench, shown as “C” in the illustration “Stem/handlebar installation” on the next page. If the top-cap bolt is not visible, loosen the side stem angle adjustment bolt (see “Stem angle adjustment bolts” on the next page) and remove the other stem angle adjustment bolt (on the underside of the stem). Rotate the stem until the top cap bolt can be reached with the long 5 mm Allen wrench.
- b. Orient the handlebar so the brake levers face forwards and the shifter is on the rider’s right side. Trace the brake housing from the left brake lever to the brake calliper and make sure the bundle of cables is not twisted.
- c. Centre the stem and handlebar assembly onto the steerer tube. Slide the stem onto the tube fully. If the stem does not slide down easily, loosen the stem clamp bolts (see “B” in “Stem/handlebar installation” below) by about two turns and try again (5 mm Allen wrench).
- d. Tighten the internal top cap bolt using the long 5 mm Allen wrench. Insert the long end of the tool into the top of the stem and into the top cap bolt head (see “C” in “Stem/handlebar installation” below). Turn clockwise just until the wrench becomes a bit harder to turn, and then turn the wrench another half-turn more.
- e. Check that the headset is tight enough. Press on the back or side of the stem and try to move it back and forth. There should be no movement inside the stem indicating the headset is tight enough for the next assembly steps. Later in the process you will test and fine-tune the headset tightness for riding.
- f. Tighten the stem clamp bolts evenly (Allen wrench). Orient the handlebar so that it is perpendicular to the frame. Tighten the stem clamp bolts one-quarter turn at a time, alternating between bolts until torqued evenly to the value in “Tools and torque specifications”.
- g. Position the handlebar correctly on the stem. Your handlebar came loosely attached to the stem of your bike, so before you secure it, make sure it’s centred on the stem and that the handlebar grips will be approximately parallel to the ground when the front wheel is installed. (You can fine-tune the positioning later.)
- h. Tighten the stem faceplate bolts. Use an Allen wrench to tighten each of the faceplate bolts by a quarter turn, following an “X” pattern. Repeat until the handlebar is secure. Ensure the gap between the faceplate and stem is even. Torque the bolts evenly to the value listed in
  “Tools and torque specifications” on. WARNING: Do not overtighten the stem faceplate bolts or stem clamp bolts beyond the torque values listed in this manual, as this can result in component failure, which can lead to property damage, serious injury or death.
Install the front wheel onto the front fork as explained below.
WARNING: Do not touch the brake rotor, which has sharp edges and can cause serious injury. Touching the brake rotor or brake pads with bare skin can also transfer natural oils. Oils or other lubricants can decrease braking performance. We recommend wearing protective gloves when working near the braking system. FRONT WHEEL WITH QUICK-RELEASE MECHANISM
- a. Locate and remove the quick-release skewer from the front fork protector plate. Open the lever, remove the thumbnut and cone spring on the opposite side, and remove the skewer. Keep the cam follower (see “E” in the illustration that follows) and the other cone spring in place on the lever side. NOTICE: The “Quick-release skewer” illustration shows you the components you need to retain. You can discard the packaging that protects your front fork while shipping. That packaging includes a plastic fork protector plate and a protective, hollow, metal rod that the skewer went through. Temporary, protective spacers may be on that hollow rod and their materials can vary, e.g., may be black plastic or look like thick metal washers. Do not put those spacers onto the quick-release skewer.
- b. Install the skewer through the front wheel hub, starting from the side of the wheel without the brake rotor. Make sure to not touch the brake rotor. Reinstall the cone spring on the skewer. Ensure both cone springs point inward. Keep the lever open and thread on the thumbnut a couple of turns, leaving enough room for the fork dropouts.
- c. Remove the hydraulic brake pad spacer from the brake calliper on the front wheel.
  NOTICE : When the front wheel is not installed and the hydraulic brake pad spacer is absent, do NOT squeeze the brake levers. Doing so can cause the brake pads to clamp together too much and prevent the brake rotor from fitting between the pads. If this happens to you, install the brake pad spacer back between the pads to create more space between the brake pads for the brake rotor.
- d. Have a friend hold the bike steady and fully upright until you have finished securing the quick-release lever. Do not prop the ebike on its kickstand.
- e. Lift the front of the bike, removing it from the protective plate.
  NOTICE : The front fork packaging includes the fork protector plate as well as a metal spacer rod and, in some cases, smaller spacers that go around that rod. The smaller spacers may be black plastic, metal, or other materials, and may look like thick washers. You can recycle these packaging elements according to local rules. Just be sure to retain all of the components pictured in the “Quick-release skewer” above.
- f. Carefully lower the front fork onto the wheel. Pay attention to the brake rotor: It needs to slide between the brake pads. Once the rotor is between the brake pads, guide the fork onto the wheel so that the wheel axle enters the fork dropouts. (The fork dropouts are the slots on each end of the fork that the wheel axle fits into.)
- g. Double-check that the wheel is fully inserted into the dropouts, that the wheel axle is level and parallel to the ground, and that the wheel is centred in the fork.
- h. Make sure the quick-release lever is nestled into the curve of the cam follower, as in the top image in the “Cam follower position” illustrations.
- i. Make sure your friend is still holding the bike fully upright and steady, which will ensure there’s even pressure on both sides of the axle. This is critical for the next step.
- j. Secure the quick-release lever.
  NOTICE: The security and stability of your front wheel depend on very tight clamping force from the quick-release lever. A properly adjusted quick- release lever requires great force to close or open.
1. Open the quick-release lever all the way. Hold the thumbnut steady with one hand while you spin the quick-release lever clockwise with the other hand. Tighten the lever as much as you can by hand.
2. At this point, the lever should be too tight for you to close it halfway. Loosen it by a quarter spin and try to close the lever halfway again. Repeat until you can close the lever halfway.
3. Make sure the lever is angled so that when you close it, it won’t hit any bike components like the fork or a fender bracket, which could keep it from closing fully.
4. Close the lever. This should be difficult and should leave an imprint in your hand. Fine-tuning the tightness of the lever can take several tries.
  WARNING: If you cannot exert great force on the quick-release lever to close it, you must seek help from a professional bike mechanic. Failure to fully secure your front wheel can lead to serious injury or death.
- k. Inspect your front wheel installation:
- Make sure the closed quick-release lever doesn’t touch any bike components such as the fork, which could keep it from closing fully.
- Check that the same amount of dropout is visible under the axle on each side of the bike. (If there’s a difference, your axle is not fully inserted into both dropouts, and you’ll need to repeat the previous steps starting at the point where you check that both cone springs are pointing inward.)
- Test your front wheel installation using these three tests:
- With your friend holding the front wheel off the ground, spin the front wheel to ensure it has no wobble or looseness.
- While straddling the bike with hands on the handlebars, squeeze the front-brake lever with your left hand. Rock the bike forward and backward. Ensure the front brake prevents the front wheel from spinning and that there’s no play or wiggle in the wheel, handlebar, or front fork.
- Inspect the quick-release lever to ensure it has remained tightly closed.
- m. Check the security of the rear wheel. You must also check the torque value of the rear wheel axle nut to ensure it’s correctly tightened (see “Tools and torque specifications” on.
  NOTICE: Inspect and test both wheels before each ride. Either wheel and other components can loosen over time and with the normal vibration of riding.
  WARNING: An improperly secured front or rear wheel can cause loss of control, accidents, serious injury, or death. Check that the wheels are properly secured during assembly and before each ride.
Install the front fender and headlight.
- a. Remove the front fender from the rear of the bike.
- b. Locate the bag with the fender and headlight mounting hardware.
- c. Pass the fender from the back of the front wheel, under the fork arch, as shown below.
- d. Install the fender/headlight mounting hardware through the headlight bracket, fender, and fork (5 mm Allen wrench and 10 mm wrench).
- e. Plug in the headlight connector. Line up the internal notch and pins and external arrows, and press directly together without twisting.
- f. Locate the fender mounting hardware. Some RadCity 5 Plus bikes come with a fender mounting arm that requires an L-shaped bracket; other RadCity 5 Plus bikes come with a different fender mounting arm that does require an L bracket. Refer to the illustrations above for whatever version of the fender mounting arm and hardware that came with your bike.
  Note: If your model came with an L bracket that was not pre-installed on the fork, thread in the bolt to attach the L bracket to the mounting point on the back of the fork as shown in the illustrations. Tighten securely (Allen wrench). Repeat with the other L bracket on the fork lower.
- g. Secure the fender mounting arms. Use the fender mounting hardware that came with your bike, following the appropriate illustration above. Tighten securely using a 4 mm Allen wrench (if your fender mounting hard-ware involves an L-bracket, you’ll need an 8 mm wrench as well).
- h. Check that the fender and headlight are centred, then torque the fender mounting arm bolts according to the value in “Tools and torque specifications” on.
- i. Adjust the headlight angle slightly downward so it will not blind oncoming traffic. Use the tools listed in “Tools and torque specifications” on page 12 to loosen the angle adjustment bolt and locknut, angle the headlight down-wards, then tighten securely. Do not overtighten.
5. Install the pedals.
- a. Locate the right-side pedal, which is marked “R,” should have an “R” sticker attached, and has a smooth pedal axle. The right pedal goes on the crank on the drivetrain side of the bike, which has the chain and is the same as a rider’s right side when seated on the bike.
- b. Place a pea-size or slightly smaller amount of bicycle grease onto the threads of the right pedal.
- c. Carefully thread the right pedal onto the right crank by turning clockwise (toward the front of the bike). Do so slowly and gently by hand. Do not cross thread or damage the threads. See the “Right pedal installation” illustrations.
- d. Place a pea-size or slightly smaller amount of bicycle grease onto the threads of the left pedal.
- e. Carefully thread the left pedal onto the left crank by turning counterclockwise (toward the front of the bike). The reverse-threaded left pedal is marked with an “L,” should have an “L” sticker attached, and has notches on the pedal axle. Thread slowly and gently by hand without cross-threading or damaging the threads. See the “Left pedal installation” illustrations.
- f. Tighten each pedal using a pedal wrench. You can also use a torque wrench with a crowfoot bit for this task, but regular wrenches won’t fit in the narrow space and may damage your pedal or crank.
- g. Torque each pedal to 35 Nm.
  An experienced mechanic can torque properly with a pedal wrench, but if you’re less experienced, use a torque wrench with a crowfoot bit.
- h. Wipe off any excess bicycle grease.
  WARNING : Improperly or inadequately tightened pedals can fall off your bike while you’re riding, leading to component damage, serious injury, or death. If you aren’t sure how to tighten your pedals or don’t have appropriate tools, please get help from a professional mechanic.
6. Inflate the tires.
- a. Inspect tires for damage. Check the tire side walls, beads and treads for any damage before inflating. If you discover any damage, contact our product support team for assistance.
- b. Ensure the tube is fully seated in the tires. If you cannot squeeze the tire enough to check the tube position, deflate the tire further by removing the valve cap, and then press and hold the inner valve core to let some air out.
- c. Check tube nesting within tires. Lift the wheel and squeeze the tire while gently rocking back and forth to ensure the tube is fully seated and not pinched anywhere between the tire and rim, and the tire bead is evenly seated within the rim. Repeat this process on the other side of each tire.
- d. Inflate tires to recommended PS I. Use a floor pump with a Schrader valve and pressure gauge to inflate each tire to the recommended PSI (pounds per square inch) indicated on the tire sidewall. Add a small amount of PSI at a time and verify that the tube is still nested within the tire properly and the tire bead is not out of alignment with the rim. Bounce the tire to help seat the tire bead more evenly (if necessary). If you discover the tube getting pinched between the tire and rim at any point, deflate the tire and start the process over again. Do not overinflate or underinflate tires. Once you’ve had a chance to ride your ebike you can adjust the PSI for your desired riding terrain and comfort level. For more information, see “Tire and wheel care” on page 39.
Prepare your bike’s power system for use. Your bike has been configured to ensure power isn’t deployed to the motor during ship-ping. To ensure your ebike is ready for use, you will need to do one or both of the following:
- Plug in the display connector. Your display connector may come unplugged. If it does, you will find one of the cables at the front of the bike disconnected (it will have green connector ends). Line up the internal notch and pins, and external arrows, and press together without twisting.
- Take your battery out of ship mode. If your display connector comes connected, your battery is probably in ship mode to prevent accidental activation prior to assembly. To take it out of ship mode, press and hold the battery button for at least three seconds.
Complete all steps in “Adjusting for comfort and safety” on page 14, including checking that all hardware has been tightened according to the values in “Tools and torque specifications” on the next page. Before your first ride, be sure to perform the safety checks in “Safety checklists” on page 34 including the handlebar tests in “Handlebar twist and push tests”.

Tools and torque specifications

Applying the right amount of torque to your ebike fasteners (bolts, nuts, etc.) is critical for your safety. Brake com-ponents must be torqued to the values listed here, unless a professional, reputable bike mechanic has inspected them and advised otherwise. Fasteners can loosen over time with normal usage, so it is important to periodically check these torque values.
To “torque” accurately, use a high-quality torque wrench. Torque wrench accuracy depends on your technique (e.g., wrench angle and grip location), so be sure to read the instructions that came with your torque wrench. The tool sizing listed below is a general guide, but the head of a particular bolt on your ebike may vary, requiring a different tool (e.g., a 4 mm Allen wrench instead of a 5 mm Allen wrench). If so, use whatever tool fits the bolt head. Such differences will not affect the torque value for that piece of hardware.

If you are installing accessories from Rad Power Bikes, any necessary instructions, important safety information, and torque specifications will come with your accessory and/or be available online at radpowerbikes.ca/help.

WARNING: Do not overtighten any bolts or fasteners beyond the values listed here, as this can result in component failure, which can lead to property damage, serious injury or death.

REAR DROPOUT AREA

Adjusting for comfort and safety

The following steps are critical for your comfort and safety and must be performed before your first bike ride. We recommend that you consult a bike fitting professional such as a certified, reputable bike mechanic who specializes in bike fit.

Seat angle and horizontal position

Many riders prefer the seat to be roughly parallel to the ground, with its horizontal position in the middle of the range marked on the seat rails. To change the angle and horizontal position of the seat:

Use an appropriate-size Allen wrench to loosen (but do not remove) the seat adjustment bolt on the clamp located underneath the seat.
Move the seat backwards or forwards and tilt to adjust the angle. Do not exceed the limit markings etched into one of the seat rails, which show how far you can safely move the seat forward and backwards.
Ensure the top of the seat rail clamp is aligned directly with the bottom of the clamp so that the seat adjustment bolt will clamp the seat rails properly. Then,
while holding the seat in the desired position, use the Allen wrench to tighten the seat adjustment bolt securely to the torque value listed in “Tools and torque specifications” on. WARNING: A loose seat clamp or seat adjustment bolt can cause loss of control, ebike/property dam-age, serious injury, or death. Prior to first use, be sure to torque the seat adjustment bolt according to the spe-cification in “Tools and torque specifications” on page 12. Regularly check that bolt and make sure that the clamp on the underside of your seat is secure on the seat rails.

Seat height
An ideal seat height will allow you to be comfortable and get the best pedalling efficiency. When you are seated, you should be able to place the ball of your foot on the pedal at its lowest position while your leg is almost fully extended, with your knee slightly bent. The seat should never be so high that you need to rock side to side or fully straighten your legs while pedalling. Never pull out the seatpost so far that the minimum insertion point is visible above the seat tube (see illus-tration).

Seatpost out TOO FAR
The minimum insertion point on the seat-post must be inserted into the seat tube.
Depending on your preference, ability, and amount of experience with bike and ebike riding, you may find that lower-ing the seat so you can put one or both feet on the ground without dismounting may offer a safer and more com-fortable experience.

Open the seatpost quick-release lever.
Slide the seatpost in or out of the seat tube to a height appropriate for your leg length and preference. Do not extend the seatpost beyond the minimum insertion marking etched onto the seatpost (see the “Seatpost out TOO FAR” illustration).
Align the quick-release clamp opening with the notch in the seat tube, and close the quick-release lever fully. Closing the lever should require enough pressure that it leaves an imprint in your hand. When closed, the seat should not move up, down, left, or right. If needed, adjust the lever tension by turning the adjustment nut opposite the quick-release lever.
WARNING: A loose seatpost can cause your seat to drop suddenly, which can lead to loss of control, component damage, serious injury, or death. Regularly check to make sure that your seat’s quick-release lever is properly tightened.
Try out your seat fit, and repeat steps 1–3 if the seat position needs a bit more adjusting.
DANGER: Overextending the Seatpost can cause it to break or fall off your ebike, which will put you at a very high risk of serious injury or death. Avoid this danger by inserting your seatpost into the seat tube far enough that the minimum insertion point is no longer visible.

Fine-tune the handlebar stem angle
For maximum comfort, riders should not overextend their arms’ reach when riding. Ensure that the position and angle of the stem, handlebar, and brake levers allow for a comfortable arm position, with a relatively straight line along the forearms, wrists, and hands. The rider must also be able to turn the handlebar side to side without strain or getting hit by the handlebar.

Loosen the stem angle adjustment bolt (bottom) under the stem for two full turns (Allen wrench). See the “Stem angle adjustment bolts” illustration.
Loosen the stem angle adjustment bolt (side) one-half turn (Allen wrench). See the “Stem angle adjustment bolts” illustration.
Adjust the angle of the stem according to rider proportions and preference.
Tighten the stem angle adjustment bolts. First, tighten the side bolt, then the bottom. Both should be torqued to the values listed in “Tools and torque specifications” on.
WARNING: Do not operate the bike without ensuring the stem is secured to the headset and handlebar and that all bolts are torqued to the values in “Tools and torque specifications” on page 12. DANGER: Overextending components like the handlebar stem, seatpost, or seat can cause those components to break or fall off your bike, which will put you at very high risk of serious injury or death. Avoid this danger by never extending these components beyond any minimum insertion markings etched into the com-ponents.

Fine-tune the headset tightness
The headset is the portion of the bike inside the headtube that connects the front fork to the handlebar stem.

Check whether the headset is too loose. To test that the headset is tight enough, place one hand over the spot where the handlebar stem meets the bike’s headtube. With the other hand squeezing the front brake lever (left side of handlebar), gently rock the bike front to back. If your headset is too loose, you’ll feel a knocking sensation.

Check whether the headset is too tight. Hold onto your top tube and lift the front wheel off the ground slightly. Your front wheel should be able to flop if you tilt the bike to the side without your hands on the handlebar.

To add or reduce tension, follow these steps.

If necessary, remove the stem bolt-hole cover. Set aside for reinstallation later. H
Access the top cap bolt. If needed, loosen the angle adjustment bolts (see “Stem angle adjustment bolts” on the previous page) and angle the stem to allow top cap bolt access. Insert the extra-long 5 mm Allen wrench into the top cap bolt head. (See “B” in “Fine-tune the headset tightness” below.)
Evenly loosen the stem clamp bolts (see “A” in “Fine-tune the headset tightness” below).
Turn the top cap bolt 1/4 turn using the extra-long 5 mm Allen wrench.
Test whether the headset is too loose or too tight as described above.
If needed, repeat steps 4 and 5 until you have achieved the ideal headset tightness.
Tighten the stem clamp bolts evenly. Turn each bolt one-quarter turn, alternating bolts, until both are secure. Torque to the value listed in “Tools and torque specifications” on page 12
Fine-tune the handlebar stem angle if needed. See “Fine-tune the handlebar stem angle” on the previous.
Install the stem bolt-hole cover.
Perform a handlebar twist test to ensure the front wheel and handlebar stem are securely connected. See “Handlebar twist and push tests” on page 40 for instructions.

If you’re unsure whether you have tightened the headset correctly, consult a certified, reputable bike mechanic.
Over time, the headset can loosen. Periodically check the headset tightness and, if necessary, adjust the top cap bolt as explained above.

CAUTION: Riding a bike with a headset that is too loose or too tight can cause damage to the headset and other bike components. To prevent this damage, periodically check your headset for ideal tightness.

Rad UI Display and UI Remote angle
For best screen visibility and to prevent glare, angle the Rad UI Display and Rad UI Remote so that they don’t face you directly, but are tilted slightly away from you, when you’re seated and riding.

Loosen the Rad UI Display clamp bolts. Loosen just until the UI Display can rotate on the handlebar. Do not remove the bolts.
Rotate the Rad UI Display and test the positioning. The angle that will minimize glare and optimize the visibility of the screen will depend on the rider’s height and biking position. Tilt away from the rider, but not so far that it’s horizontal. Test the position while seated on your bike outdoors, in sunlight. Adjust as desired.
Tighten the Rad UI Display clamp bolts. Tighten to the torque value listed in “Tools and torque specifications” on page 12.
Adjust the position of your Rad UI Remote. Follow steps 1-3 above, but apply them to the Rad UI Remote and its components.

Brake lever angle
The angle of the brake levers can be adjusted for the most comfortable hand position possible. For most riders, this will allow them to rest two or three fingers comfortably on the brake lever while keeping their wrists in a neutral pos-ition. To adjust the angle, follow these steps:

Loosen the brake lever clamp bolt using the appropriate Allen wrench.
Adjust the angle of the brake lever so it’s comfortable for the rider.
Retighten the brake lever clamp bolt according to the value listed in “Tools and torque specifications” on page 12.

Suspension fork
The suspension fork can move up and down to cushion bumps in the riding surface, which can make riding on a rough road or trail smoother and more comfortable. Depending on your weight or preference, you can adjust the preload (suspension fork spring compression).

WARNING: A low preload setting (for a “softer” ride) can cause your fork to compress when you brake, and the effect will be more dramatic for heavier riders, bikes with a lot of cargo (especially in front), and at higher speeds. If the fork compresses suddenly, that could cause loss of balance or a fall, resulting in serious Suspension fork injury or death. We recommend you start riding with a higher preload setting. If you want to try a lower preload, practise riding at that setting in a safe location (flat and free of hazards that might require sudden braking) and begin at low to moderate speeds.

The suspension fork can also be locked out as a rigid fork, which will typically yield higher pedalling efficiency.

To lock the suspension fork, turn the lockout lever, located on the suspension fork, counterclockwise. To unlock the suspension fork, turn the lever clockwise until it stops.

To adjust the preload of the suspension fork, follow these steps:

Make sure the lockout lever is unlocked.
Turn the preload adjustment knob (located on the suspension fork and labelled “preload”).
- To subtract preload (to make the suspension softer), turn the preload adjustment knob in the direction of the small “-” on the knob. A softer ride can be best for lighter riders or those who prefer maximum cushioning from bumps in the riding surface.
- To add preload (to make the suspension stiffer), turn the preload adjustment knob in the direction of the small “+” on the knob. A stiffer ride can be better for heavier riders or those who prefer a stiffer, more efficient ride.

For more information on adjusting suspension forks, please see our Help Centre at radpowerbikes.ca/help.

Ensure all hardware is tightened properly
Ensure all hardware is tightened properly according to the values in “Tools and torque specifications” on page 12. This is a critical safety step that you must not skip. If you do not own a torque wrench or do not have the skills to check the tightness of your hardware, consult a local, professional, reputable bike mechanic for help. You can find more information about bike fit and making adjustments to your ebike in our Help Centre at radpowerbikes.ca/help.

Battery information

The battery that comes with your RadCity is a state-of-the-art, lithium-ion battery that’s designed to give you years of power with proper care and use. Follow the recommendations here for the best possible performance.

Battery features
Please familiarize yourself with all of the components of your battery. When you are seated on your ebike, the charging port of your battery will be on the right side of the battery.

CAUTION: Do not put any object into your battery’s charging port other than the Rad Power Bikes charging plug designed for this purpose (and pictured in the illustration). Inserting other objects into the charging port could damage your battery.

CHARGE LEVEL
On the top of your battery, there is a button and 10-charge indicator LED lights. When you press the button, the LEDs will give you an approximation of your charge level: zero lights indicate zero or nearly zero charge, one light indicates about a 10% charge, two lights indicate about a 20% charge, and so on. When the battery is nearly empty, the first LED will blink.

NOTICE: If y ou press your battery button and none of the LEDs light up, your battery may be in ship mode. (If your battery is in ship mode, your bike will not power on when you press the power button on the Rad UI Remote.) To exit ship mode, press the battery button for at least three seconds.

You can also assess your battery’s charge level via the Rad UI Remote on your handlebar (see “Rad UI functions and electrical controls” on page 26 for more information). It’s possible for your battery’s indicator lights and your Rad UI Remote to report slightly different charge levels. That’s okay. If you notice a significant difference, this may indicate a problem in the electrical system. Please see “Troubleshooting” on page 42 for more information.

Safe operating temperatures
We recommend riding in temperatures between -15°C to 40°C (5°F to 105°F). Colder or hotter temperatures increase risks to your health and can also cause harmful internal battery temperatures.

Riding in very hot temperatures: Know and respect your physical limits around exercising in hot temperatures, and
OPERATION: consult your doctor if you have any concerns. To prevent Recommended temperature range damage to your battery, do not ride in temperatures above

40°C (105°F). If you choose to ride in extremely hot temperatures, use low levels of power assistance (low pedal assist levels, low use of throttle) to keep the battery as cool as possible. This may lower the risk of the battery automatically turning off to prevent use-caused heat damage.

DANGER: Do not ride in extremely hot temperatures. The more the ambient temperature exceeds 40°C (105°F), the greater your risk of exceeding a maximum internal battery temperature of 55°C (131°F). This can cause the battery to turn off as a safety precaution. Extreme heat may also cause critical failure of the battery up to or including an electrical fire. Factors that increase your risk for battery overheating include, but are not limited to, ambient temperatures above 40°C (105°F), direct sunlight for extended periods, high throttle usage, high PAS level, high payload, steeper inclines, and other environmental factors.

WARNING: Extreme cold of -15°C (5°F) or below will reduce the range of your battery and can cause the battery to shut off automatically to prevent damage. Do not depend on battery power to return you back to safety if riding near those extreme temperatures. Riding in freezing temperatures can also expose your ebike to de-icing salt, which can harm your ebike and electrical components or cause an electrical fire. See “Guard against rust, corrosion, and water damage” on page 41 for more information.

Removing and installing the battery
You can charge your battery either on or off your RadCity. If you remove it for charging, storage, transportation, security, or some other reason, keep these procedures to prevent battery damage.

BATTERY REMOVAL
To remove the battery, follow these steps.

Place the key into the keyport and turn it to the unlocked position.
The battery lock will release the battery from the frame and lift it out of the mount slightly.
Carefully lift the battery up, angling it away from and clearing the terminal contacts (“3” in the illustration).
Pull the battery out of the mount. Be careful not to drop or damage the battery when it’s loose from the bike. Do not touch or bend the terminal contacts.
NOTICE: When the battery is off its mount, protect the battery terminal contacts from damage or exposure to harmful substances including liquids and salt. Do not touch the terminal contacts. If the terminals become dam-aged, please discontinue use and contact Rad Power Bikes Product Support immediately.

BATTERY INSTALLATION/MOUNTING
To install the battery, you do not need the key. Check to ensure the battery mount is clean and dry, and then follow these steps.

Gently insert the battery into the frame.
Align the battery with the terminal contacts.
Push down on the battery until you hear a click. Do not force the battery into the battery mount. Ensure the battery is locked in place by gently pulling upwards on it. CAUTION: An unlocked or improperly attached battery can fall off a moving ebike, causing damage or injury. Always check that the battery is properly attached and locked to the frame before moving or riding your ebike.

Before you charge
NOTICE: Failure to follow the battery-charging best practices outlined in this manual could result in unnecessary wear to the battery and/or charger, and could lead to an underperforming or non-functional battery. Batteries damaged due to improper care will not be replaced under warranty.

Where to charge. Always charge in a safe, dry, indoor area that is away from children, direct sunlight, dirt, debris, tripping hazards (including electrical cords), or any materials that could ignite in the unlikely event of a charger or battery malfunction. Arrange the bike, battery, and charger to eliminate the potential for falls or other impacts. Make sure you stay close enough to it to check on it occasionally.
Turn the power off. Your bike must be turned off while the battery is charging.
Check the condition of your battery and charger. Make sure the battery, charger, and electrical cables show no signs of damage. The terminals on the battery and its mount must be free of dirt, rust, corrosion, and leakage.

WARNING: When charging any powerful battery, locate it somewhere you can get to it easily (or maneuver past it to safety) should there be a fire. Do not place it in a hallway or near a door such that it could block your exit in an emergency.
WARNING: Letting a battery charge unattended increases the risk that a charging problem will go undetected and lead to component damage or a fire hazard. Always charge your battery where you can monitor it.

Ensure the ambient temperature is appropriate. For best charging performance and to minimize wear and tear on components, we recommend charging at ambient temperatures of 5°C to 25°C (41°F to 77°F). Your battery generates heat while charging, but it’s designed to air-cool, so keep it uncovered with the light facing upwards on a flat, stable, hard, unheated surface. At relatively low temperatures, charging can take longer.

CAUTION: Do not charge your battery when it is warm from riding or in ambient temperatures
above 38°C (100°F) to prevent unnecessary wear and tear on the battery and charger. If the battery has turned off to prevent heat damage, wait until the battery cools down to turn the battery back on. Never charge your battery on or near heat-generating devices.

WARNING: Charging your battery with a charger other than one supplied by Rad Power Bikes and designed for your specific ebike model can cause damage to your bike’s electrical system or create a safety hazard. Only use a battery charger designed for your ebike and supplied by Rad Power Bikes.

WARNING: Using a damaged battery or charger can damage additional components or create a fire hazard. Stop using your battery and charger and contact Rad Power Bikes immediately if any of the following occur:

Your charger’s flexible power cord or output cable or any of the electrical cables on your ebike is frayed, has broken insulation, or any other signs of damage,
Your battery or charger is physically damaged, non-functional, or performing abnormally,
Your battery or charger experienced a significant impact from a fall, crash, or shipping damage, with or without obvious signs of damage,
Your battery is leaking a clear, pungent, gel-like substance (which is potentially corrosive and flammable),
Your battery will not fully charge (not all of the LEDs will light up) after the battery has been charging long enough so that it should be fully charged, i.e., it’s been plugged in at least an hour longer than the time cited in “Estimated charging times” on page 22 and/or the LED or LEDs on the charger indicate it has finished charging.
Your battery was submerged in liquid or had extensive water exposure or damage, or
Your charger becomes too hot to touch (it’s designed to get warm with normal use), makes an unusual smell, makes a popping sound, or shows other signs of overheating.
Store any damaged or potentially damaged battery or charger in a safe, dry location away from the house and other flammable materials/structures and, as soon as possible, recycle or otherwise dispose of it according to local rules. Replacement batteries and chargers are available at radpowerbikes.ca.

Charging procedure
To charge your battery, mind the advice in “Before you charge” on the previous page and then follow these steps.

Turn the power off. Press and hold the power button on the remote until the display turns off. If desired, use the key to unlock and remove the battery from the ebike frame. The battery can be charged either on or off the ebike.
Locate the charging port of the battery. The charging port is on the same side of the battery as the Keyport. Note that the charging port includes a cover; the keyport does not have a cover.
Place the charger on a flat, secure surface if you have removed it from your ebike. The charging indicator light should face up.
Plug the charger into the battery charging port. Open the flexible cover on the charging port. Connect the charger’s round barrel connector to the charging port on the side of the battery.
Plug the charger into a power (wall) outlet. Charging should initiate and will be indicated by the LED on the charger turning green (to indicate power source connection) and then immediately turning red to indicate active charging. When charging is complete, the LED will turn green again.
When charging is complete, unplug the charger from the power (wall) outlet, and then unplug it from the battery. Be sure to pull gently on the plugs, not on the cables themselves.
NOTICE: The charger is designed to stop charging automatically when the battery is full. Store the charger carefully, making sure its plug does not come in contact with liquids, dirt, debris, or metal objects, which can damage the plug and interfere with future operation.

Estimated charging times
The time needed to fully charge your battery depends on its age, how far it was used to travel, the nature of that travel (terrain, payload, PAS and throttle use, etc.), and other factors. The table here provides a rough estimate of charge time based on distance travelled with moderate use of motor assistance. Charging at low temperatures can increase recharge time.

NOTICE: The battery may take longer to charge when fully depleted, when very new, and after 3–5 years of regular use. If your battery doesn’t seem to be charging normally, is taking longer to charge than expected, or you’re experiencing a substantial reduction in range, discontinue use and contact Rad Power Bikes Product Support.

Estimated range per full charge
We suggest that you select a lower PAS level when you’re getting to know your RadCity and travel routes. Once you become familiar with your range requirements and the capabilities of your ebike, you can adjust your riding characteristics.
The table in this section provides range estimates to help you understand the factors that can increase or decrease the range. Rad Power Bikes makes no claims about the range that individual users might experience in a particular situ-ation.

40 km (25 mi)

Dl Hilly terrain
Windy
Light pedalling
Heavy payload
High pedal assist level, high throttle use

56 km (35 mi)

Flat terrain
Not windy
Light pedalling
Normal payload
Low pedal assist level, minimal throttle use

72 km (45 mi)

Flat terrain
Not windy
Moderate to heavy pedalling
Normal payload
Low pedal assist level, minimal throttle use

Best practices for extending range and battery life
Follow the best practices listed below to help extend your range and battery life.

Whenever possible, avoid applying full throttle when the RadCity has slowed to very low speeds, has stalled, or stopped.
Pedal to assist the motor when climbing hills and accelerating from a stop.
Do not climb hills steeper than 15% in grade.
Avoid sudden starts and stops.
Accelerate slowly.
Avoid riding in extremely cold or hot temperatures.

Battery storage
When storing your ebike from Rad Power between rides, follow the recommendations below to maintain the health and longevity of your battery.

SHORT-TERM STORAGE TEMPERATURES
Store the battery in a dry, indoor location between -10°C to 25°C (14°F to 77°F).

DANGER: Storing your battery above 55°C (131°F), such as in a hot car in direct sunlight, can cause permanent range decline or critical failure, and could lead to electrical fire, serious injury, or death.

LONG-TERM STORAGE TEMPERATURES
For long-term storage (more than two weeks), choose a dry, indoor location. The ideal minimum temperature for long-term storage is a bit warmer than what’s allowable for short-term storage. Make sure your battery stays between 5°C to 25°C (40°F to 77°F).

LONG-TERM STORAGE TIPS

We recommend putting your battery in “ship” mode by pressing and holding the battery button for 3 seconds. This mode prevents the battery from releasing power to the electrical system, including any attached accessories. This can help extend its charge. To take your battery out of ship mode, press and hold the button again for 3 seconds.
For long-term storage, we recommend that you keep your battery at approximately 40-70% charged. Check the battery’s charge level monthly. If necessary, use the charger from Rad Power Bikes to charge the battery to about
40- 70% charged.
CAUTION: Long-term storage of your battery at temperatures above 35°C (95°F) or below 5°C (40°F) can reduce battery performance and lifespan.
CAUTION: Don’t store your battery long-term at full charge, zero charge, or very little charge. Storing your battery for long periods at full charge can cause range decline over time. Storing your battery for long periods at very little or no charge can cause permanent range decline or a non-functional battery.

Summary: Battery recommended temperatures
The temperatures listed below represent ambient temperatures. Internal battery temperatures are likely to be higher than ambient temperature during charging and use. The battery will automatically turn off to prevent damage when its internal temperature reaches below -15°C (5°F) or above 55°C (131°F). Please see the preceding sections for more information.

Recommended operation (riding) range: -15°C to 40°C (5°F to 105°F)
Recommended charging range: 5°C to 25°C (41°F to 77°F)
Recommended short-term storage range: -10°C to 25°C (14°F to 77°F)
Recommended long-term storage range: 5°C to 25°C (40°F to 77°F)

Additional critical battery safety information
You must read and understand all safety-related messages in this section before handling, using, charging, or storing the battery that came with your RadCity.

Always remove the key from the key part of the battery before riding. Do NOT operate the ebike with the key in the Keyport, or injury to your leg or damage to the electrical system can occur.
Avoid salt water and de-icing compounds, which are very corrosive and can lead to damage, especially if they come in contact with the battery and its mount. Never ride through standing salt water, e.g., through waves at a beach.

DANGER: Never open the battery housing, which can expose you to caustic substances and electrical shock. It can also create a fire hazard, which can lead to serious injury or death. Opening the battery housing may void the warranty.
WARNING : Never immerse or submerge the battery in water or liquid, including water in the battery mount, which can cause damage, serious injury, or death. If the battery was immersed or submerged in water or another liquid, do not use the battery.
CAUTION: Using aftermarket battery accessories or products that have not been tested by Rad Power Bikes for safety and compatibility may void your warranty, result in ebike or property damage, create a safety hazard, or cause injury. If you use products not tested and recommended by Rad Power Bikes, you do so at your own risk.
CAUTION: To reduce the risk of fire, connect only to a circuit provided with 10 amperes maximum branch circuit overcurrent protection in accordance with the National Electrical Code, ANSI/NFPA 70.
NOTICE: When the battery is off its mount, protect the battery terminal contacts from damage or exposure to harmful substances including liquids and salt. Do not touch the terminal contacts. If the terminals become dam-aged, please discontinue use and contact Rad Power Bikes Product Support immediately.
NOTICE: Always follow any safety information attached to the battery or charger. A sample label for the battery that shipped with your ebike is shown at right, man-ufacturing location and other details may differ. Do not remove this label from the bat-tery.

Operating instructions

WARNING: Incorrect assembly, maintenance, or use of your ebike can cause component or performance failure, loss of control, serious injury, or death. E-bikes have parts that non-motorized bikes do not have, and neither the assembly video, assembly steps, or the rest of the manual cover all potential aspects of ebike configuration, maintenance, and repair, which can require specialized tools and skills. We strongly recommend you consult a professional, reputable bike mechanic to assist in the assembly, repair, and main-tenance of your RadCity, or inspect your work if you choose to do it yourself.

How the electrical system works
Your RadCity is equipped with two ways for a rider to use power assistance from the motor forwards: a pedal assist system (PAS) and a twist throttle.

WARNING: Practice using the pedal assist (PAS) and throttle in a flat, clear, open area until you understand how these power sources work together. Failure to understand how to safely operate the PAS and throttle together can result in loss of control, crash, injury, and/or death.

HOW PEDAL ASSIST WORKS
You can use the pedal assist system (PAS) to call up assistance from the motor while you are pedalling.
Pedal assist uses a cadence sensor built into the drivetrain of the ebike. The cadence sensor detects when you revolve the pedals and signals the electric motor to provide the level of pedal assistance (0-5) that you selected.

HOW THE THROTTLE WORKS
The throttle is located on the right side of the handlebar. Twist it to propel the ebike forwards. The more you twist, the more powerfully the motor will propel you. Once you release the throttle or apply the hand brake, the throttle power will stop. You do not need to pedal to get power from the throttle. Some e-bikes from Rad Power Bikes are equipped with an on/off switch for the throttle. These switches can be set to “off” even while the bike’s electrical system is on to prevent the use of the throttle.

NOTICE: Throttle and motor use may not be allowed in all areas. It is your responsibility to know and follow local ebike regulations, rules, and traffic laws where you ride.

Handlebar features

Rad UI functions and electrical controls

RAD UI REMOTE

Using the Rad UI Remote (above), the Rad UI Display (page 26) and other ebike features, you can power your ebike on or off, view certain information, and control other electrical functions.

RAD UI DISPLAY

CAUTION: Using walk mode inappropriately can cause you to lose control of the ebike, causing ebike dam-age or injury. Use walk mode only while dismounted from the ebike, with both hands on the handlebar, and with at least one hand on a brake lever so that you can quickly cut off power to the motor if necessary.

UI DISPLAY PROGRAMMING
You can use the buttons on the UI Remote to change system settings. Here’s how:

Enter programming settings. Press and hold the Down Arrow and headlight button on the UI Remote at the same time for approximately five seconds, until “P” appears on the UI Remote and “PROGRAM” appears on the UI Display. This will allow you to step through program settings.
Advance through the settings. Press and release the headlight button to advance through four settings:
Select 12 or 24-hour clock,
Set clock time,
Set units of measurement, and
Set screen brightness.
Advancing to the next setting saves the previous program setting.
Exit programming mode. When you’re done changing settings, exit the programming mode by simultaneously pressing and holding the Down Arrow and the headlight button on the UI Remote for approximately three seconds.

See the chart below for more information on each setting.

Enter programming settings. Press and hold the Down Arrow and headlight button on the UI Remote at the same time for approximately five seconds, until “P” appears on the UI Remote and “PROGRAM” appears on the UI Display. This will allow you to step through program settings.
Advance through the settings. Press and release the headlight button to advance through four settings:
- Select 12 or 24-hour clock,
- Set clock time,
- Set units of measurement, and
- Set screen brightness.
  Advancing to the next setting saves the previous program setting.
Exit programming mode. When you’re done changing settings, exit the programming mode by simultaneously pressing and holding the Down Arrow and the headlight buttons on the UI Remote for approximately three seconds.

See the chart below for more information on each setting.

Brake light
The RadCity is equipped with a taillight/brake light that is integrated into the electrical system. When you turn on your ebike, both the headlight and taillight will illuminate to make you more visible to other vehicles. Any time the ebike is powered on, squeezing one or both brake levers on the handlebar will activate the brake light, causing the tail light to illuminate additional areas.

The taillight also has a “flash mode” you can activate. To do so, power on the ebike, and then, while dismounted from the ebike, press the rubber flash-mode button on the bottom left side of the taillight housing. When in flash mode, the taillight will flash continuously, and squeezing the brake lever(s) will illuminate a brighter, solid brake light. The flash mode will continue if the headlight is turned off. But if you turn the ebike off and back on, you’ll need to re-activate flash mode.

NOTICE : Flashing lights may not be legal in some areas. It is your responsibility to know and obey all applicable laws where you ride your ebike.

Start-up procedure
Before you can take your first ride you need to have properly assembled your ebike, tightened all components correctly, read this entire manual, and had a professional, reputable bike mechanic check the assembly. You also need to be at least 16 years old and don’t forget to put on a helmet.

Follow these steps to ride Rad!

Check that the battery is locked securely. Try tugging on the battery with the key removed; it should not move at all. If it does, push it down gently but firmly and try again until it latches.
CAUTION: Getting onto the ebike or riding it with the key in the battery can cause injury to your leg and damage to the key or lock mechanism. Always remove the key before riding the ebike.
Turn on the ebike. Locate the Rad UI Remote (near the left handlebar grip). Press the power button for about two seconds until the Rad UI Display and the Rad UI Remote turns on (the UI Remote will spell out “red”).
CAUTION: Do not confuse your keyport and the charging port. Do not insert your key into the charging port. Inserting anything into the charging port other than the charging plug can damage the battery.
Try out your bell if you haven’t already! It’s an important safety tool for alerting others to your presence, especially when passing. The bell is integrated into the left brake lever on your handlebar. To ring it, flick the bell lever; see the illustration “Handlebar features” on.
Begin riding carefully. With the proper safety gear and rider knowledge, you may now operate your ebike. Start pedalling on flat ground, clear of obstacles and people, with the ebike in an easy (low) gear and at pedal assist level 0 or 1. You may also use the throttle to accelerate and maintain your desired speed.
NOTICE: While you’re getting to know your ebike, don’t ride with passengers or cargo (see “Carrying cargo or a child” on page 31 for more information). Review, understand, and follow the safety information in “Ride as safely as possible” on page 45.
Use the throttle (next to the right handlebar grip) by slowly and carefully rotating it toward the rider. Only use the throttle when you’re seated on the bike and prepared for it to move forward. Note that the throttle can be engaged any time the bike is powered on unless you have a model that includes a throttle on/off switch, which you can use to prevent the throttle from activating motor assistance.
WARNING: Be careful not to accidentally twist the throttle, which can cause sudden acceleration. If you’re not prepared for this acceleration, you can lose control of the ebike, which can lead to serious injury or death. To minimize this risk, always keep at least one hand ready to squeeze the brake lever to cut off power to the motor. When you dismount, power off the bike before moving it.
WARNING: Engaging the pedal assist feature, especially at a high setting, will cause an acceleration that may be greater than expected, especially for relatively new riders, and that can cause loss of control, serious injury, or death. To minimize risk, start at PAS level 0 or 1.

Moving and storage instructions
Please follow these tips to ensure your ebike is well cared for when you’re not using it.

PARKING AND STORAGE

Park by local rules and regulations, especially if you’re in a public place.
Park indoors whenever possible. If you must park outdoors in rainy or wet conditions, do not do so for an extended period, and afterwards park in a dry location to allow the ebike systems to dry out. When any bike or ebike is exposed to wet conditions, it will need more frequent maintenance to prevent rust and corrosion and to ensure all systems work safely. See “Guard against rust, corrosion, and water damage” on
Avoid parking or storing your ebike in direct sunlight, which can cause damage to electrical components.
Do not park or store your ebike in excessive heat, such as inside of a parked car on a hot day. Always store your ebike within this temperature range: -10°C to 25°C (14°F to 77°F).
DANGER: Storing your battery above 55°C (131°F), such as in a hot car in direct sunlight, can cause permanent range decline or critical failure, and could lead to electrical fire, serious injury, or death.
Switch the power and any lights off to conserve battery power. Remove the key from the ebike and ensure the battery is locked to the frame or use the key to remove the battery and bring it with you for security.
Register your ebike with BikeIndex, 529 Garage, or a regional bike registry (ask your local bike shop for recommendations) to increase the chance you’ll get your ebike back in the unfortunate event it’s stolen.
Lock up your ebike to reduce the risk of theft. You can purchase a lock from our website at radpowerbikes.ca or consult a local bike shop.

TRANSPORTING
When pushing or carrying the ebike, turn off the power to avoid accidental acceleration from the motor, e.g. by mistakenly twisting the throttle. Another option is to keep the ebike powered on and use “walk mode”—see “Rad UI functions and electrical controls” on page 26 for more information.

Only use racks (i.e., a bike rack for your car or other vehicles) designed for the size and weight of your ebike. Pay particular attention to whether the rack can accommodate the width of your ebike tires.
When carrying your ebike on a rack for transport, remove the battery, and place/wrap it securely inside your vehicle, making sure it can’t roll around and that its plugs and contacts are protected. This will reduce the weight of the bike, make lifting and loading it easier, and keep your battery safer.
Do not leave a battery in direct sunlight or any location that is or may become excessively hot or cold, like a parked car, for extended periods.
Before using public transportation (buses, trains, etc.) to transport your ebike, check with the relevant trans-portation authority for rules that might apply to e-bikes, including weight and size limits, tire widths, lithium-ion batteries, etc.
Avoid transporting any electrical bike on a vehicle rack or truck bed during rain, which may cause water damage to the electrical components. See “Guard against rust, corrosion, and water damage” on page 41 for more information. In any weather, it’s safest to remove your battery before transporting your ebike. Carry the battery inside the vehicle, carefully placed to protect it from impacts, dirt, liquids, or other hazards.

Carrying cargo or a child

Carrying cargo or a child can help you have more fun on your ebike and replace trips you’d otherwise make with a car, which we think is rad. It also involves additional risks. You must read and understand this entire chapter and the rest of the manual plus any documentation that comes with any accessories you purchase before you ride your ebike with cargo or a child.

WARNING: Cargo can only be safely carried on a rear rack, front-mounted rack, or basket. Do not modify the rear rack to accommodate third-party cargo accessories, as this will void your warranty and may result in accidents, property damage, injury or death.
WARNING: Do not attach a trailer to the rear rack, as this may create unsafe riding conditions leading to accidents, property damage, injury or death.
WARNING: The maximum recommended tire size for your RadCity 5 Plus is 27.5″ x 2.3″. Tires that exceed this diameter and width may not be compatible with your wheels and may create unsafe riding con-ditions leading to accidents, property damage, injury or death.

Your RadCity is designed to carry a single small child in the optional Thule Yepp Maxi child seat attached to the rear rack. See “Carrying passengers” on the next page for more information.
For more information on optional accessories for your ebike, please go to radpowerbikes.ca.

NOTICE : Carrying a passenger, child, or cargo may not be allowed in all areas. It is your responsibility to know and follow all applicable laws when you ride your ebike.

Weight limits
The total maximum weight limit (payload capacity) of your RadCity, listed below, includes the weight of the operator as well as clothing, riding gear, cargo, accessories, etc. See “Carrying passengers” on the next page for more safety information about passengers.

Total maximum payload of the RadCity Plus: 125 kg (275 lb)
Rear rack maximum payload: 27 kg (60 lb)

The maximum payload capacity and other important safety information for specific Rad Power Bikes accessories will come with those products and/or be available online at radpowerbikes.ca/help.

WARNING: Never exceed the payload limit of any accessory or component of your ebike even if you attach to it an accessory that carries a higher weight limit. Overloading any component can cause component failure, loss of control, serious injury, or death.
WARNING: Failure to ensure that cargo can’t interfere with the operator’s control of the ebike can lead to serious injury or death. The operator is always responsible for securing loads, loose straps, and gear.

Carrying loads (cargo or passengers) safely
Follow these instructions to maximize safety when using your RadCity to carry cargo or a passenger.

LOAD AND SECURE CARGO CAREFULLY

Hold onto the ebike when loading and carrying cargo and/or passengers. The kickstand is not designed to be used for loading cargo or passengers. Do not assume the bike is stable and balanced when using the kickstand.
Load cargo as low as possible and evenly on both sides of the rack to keep the bike’s centre of gravity low and improve stability.
Ensure cargo loads are properly secured and periodically check that nothing loosens risks interfering with any moving parts, or risks touching or dragging on the ground.
Ensure cargo loads do not obscure the headlight, taillight or reflectors when riding.

WARNING: Failure to ensure that cargo or a passenger can’t interfere with the rider’s control of the ebike can lead to serious injury or death. The rider is always responsible for securing loads, loose straps, and assessing a passenger’s ability to ride safely. Please see “Carrying passengers” below for more information.

WARNING : Loading cargo or a passenger without holding onto the RadCity can cause it to tip, leading to damage or serious injury. The kickstand is designed to hold up an unoccupied, unloaded ebike on a hard, flat, level surface, not to support the weight of the rider, passengers, or cargo. Always hold onto your RadCity when loading or unloading cargo or passengers.

PRACTISE WITH LIGHT LOADS IN A SAFE AREA
Carrying extra weight significantly affects braking, acceleration, turning, balancing, etc. These effects can be increased by challenging riding conditions, such as when roads are wet or slick. Hills that are normally easy to climb or descend without cargo can become challenging or even dangerous once extra weight is loaded onto the ebike.
Extra weight will also increase the time it takes to slow the ebike when braking.

WARNING: Carrying cargo or passengers significantly affects braking, acceleration, turning, and balancing, which can increase the risk of falls and other accidents, potentially leading to property damage, ser-ious injury, or death. To minimize such risk, practise riding with light cargo in a flat, open area before attempting to carry heavier cargo or passengers, especially on roads or hills and in wet conditions.

USE BOTH BRAKES
With the extra weight on your ebike, it’s more important than ever to use both front and rear brakes, and always engage the rear brake first to prevent excessive strain on the front wheel and fork and to prevent loss of control. Ensure both front and rear brakes are properly adjusted, maintained, and applied.

WARNING: Using the front brake by itself can cause excessive stress on components, damage to the ebike and parts, loss of control, injury, or death. Always apply the rear brake before applying the front brake, using both brakes for all operations.

ADJUST YOUR ROUTES AND SPEED
When carrying heavy loads or passengers, plan your routes to avoid challenging hills and other hazards. Ride more slowly, and leave more time and distance for braking.

Carrying passengers
Your RadCity is designed to carry one small child in a Thule Yepp Maxi child seat. The Thule Yepp seat must be attached to the built-in rear rack.

DANGER: Using your RadCity to transport a passenger who is not the appropriate size or age for your child seat, or who does not have the health, motor control, or impulse control to ride safely as a passenger, can lead to serious injury or death of the operator and/or passenger. Read and understand the specifications of any child seat you purchase and all safety-, cargo-, and passenger-related information in this manual. It is your responsibility to assess the ability of a potential passenger to ride safely. If you’re not certain, consult a physician.

DANGER: Leaving a child unattended on a bicycle creates a VERY HIGH RISK of the bike tipping over, causing serious injury or death. Always remove your child from the bike before you look away or walk away from the bike.
WARNING: To reduce the risk of injury, always closely supervise children if and when you use your RadCity near them.
WARNING : Serious injury or death can occur if clothing or body parts contact with either the wheel or other moving parts while the bike is in motion.

USING A CHILD SEAT FOR SMALL CHILDREN
Your RadCity is designed to work with the Thule Yepp Maxi child seat, which can attach to the “Yepp window” on your RadCity’s built-in rear rack.
The Thule Yepp Maxi child seat can be purchased from Rad Power Bikes at radpowerbikes.ca.

For installation instructions, safety notices, age/weight requirements, general information, and tips on the safe operation of the Thule Yepp Maxi child seat accessory, visit the manufacturer’s website online at www.thule.com or visit the Rad Power Bikes Help Centre at radpowerbikes.ca/help.

Carrying pets
Rad Power Bikes understands that you may want to bring your pet along on your ebike adventures, and we think that’s rad. We urge you to take great care to protect your furry friend and yourself. To check out the pet accessories that we have tested for safety and compatibility with our bikes, please visit radpowerbikes.ca. We cannot recommend any pet carrier or restraint system that we have not tested for compatibility and safety with your ebike from Rad Power Bikes.

WARNING: Transporting a pet using any bike or ebike puts you and your pet at risk of injury or death, especially if the pet distracts you, affects your balance, interferes with moving ebike parts, or causes you to exceed your bike’s or component’s maximum weight capacity, etc. It’s impossible to anticipate every situ-ation that can occur while riding with a pet. If you carry a pet on any bike, ebike, or similar vehicle, you assume any inherent risks.
WARNING : The ebike operator is always responsible for assessing a pet’s ability to ride safely. Using this product to transport a pet that does not have the health and temperament to ride safely can lead to serious injury or death of the operator and/or pet(s). Consult a veterinarian or pet behaviour specialist if you have any questions or concerns.
WARNING: Never leave a pet unattended in a pet basket carrier or another appropriate pet accessory on the ebike. Leaving pets unattended on the ebike creates a VERY HIGH RISK of the pet trying to escape or the ebike tipping over, leading to damage, serious injury, or death.

Safety checklists

Important safety instructions
When using this product, basic precautions must always be followed, including the following:

Read all the instructions in this manual before operating the ebike.
Do not put fingers or hands inside any ebike components during operation.
To reduce the risk of injury, close supervision is necessary when using the ebike near children.
For safe operating temperatures, battery charging temperatures and storage temperatures, refer to the val-ues listed in “Safe operating temperatures” on page 18.

Risk of fire, electric shock or injury
Like any electric vehicle, your ebike can involve risk of fire, electric shock or injury in the course of normal operation. Follow these guidelines to minimize risk:

Familiarize yourself with safe battery operation, charging and storage guidelines as described in “Battery information” on page 18 to minimize the risk of electric shock and fires.
Follow the safety checklists in this section to ensure your ebike is in good mechanical shape and safe to ride.
If you discover any damage to the battery, charger, cable connections or any other components on your ebike during a safety check, discontinue use immediately and contact Rad Power Bikes Product Support, or take your ebike to a local, professional, reputable bike mechanic for assistance.

BEFORE YOUR FIRST RIDE

Make sure handlebar cables were routed correctly when the handlebar was installed. Turn the handlebar fully to the left and right and make sure this doesn’t pull any of the cables or wires taut.
Make sure your pedals are secure using a pedal wrench or a torque wrench fitted with a crowfoot bit. Torque according to the values listed in “Tools and torque specifications” on page 12.
Check that the cable connectors on the ebike are all plugged in securely and that nothing loosened in shipping.
Check the brake functions per “Checking brakes & motor cutoff switches” on page 38, but note that brakes can rub a little the first few times you ride. This is okay and normal; any squeak or noise should go away with use.
Check everything on the “Before every ride” list below.

BEFORE EVERY RIDE
Before every ride, follow the safety checklist in the table below. If you find anything amiss with your ebike, don’t ride it until you’re sure it’s fixed. Consult a local, professional, reputable bike mechanic or explore our Help Centre at radpowerbikes.ca/help if you have any questions.

Fasteners

Ensure all fasteners are correctly tightened according to “Tools and torque specifications” on.
Check that all quick-release levers, including the quick release on the front wheel and the seatpost, are tight and properly secured. Ensure the front wheel quick-release lever is positioned so that the front fork lower doesn’t prevent it from closing fully.
Check that the fasteners on any accessories you’ve added are properly tightened according to the manufacturer’s instructions.

Brake system

WARNING: Ebike disc brakes may wear out faster than would be the case for non-motorized bicycles, requiring more service. Make sure to inspect brake components before every ride, and follow the main-tenance intervals listed in “Recommended service intervals” o.

Check brake pads and ensure the brake pad material isn’t thinner than the backing plate it attaches to. Ensure brake pads are correctly positioned about the brake rotors.
Ensure brake housing shows no obvious wear.
Ensure brake levers are properly positioned and tightly secured to the handlebar.
Ensure the brake lever tension is appropriate.
Check that the taillight brightens when you squeeze each brake lever.
Use the techniques in “Checking brakes & motor cutoff switches” on page 38 to test the brake levers, brakes, and motor cutoff switches.

Drivetrain: cranks, pedals, chain, derailleur, shifter

Ensure pedals are securely tightened to the cranks, that cranks are not bent, and that cranks are securely tightened to the bottom bracket. See “Tools and torque specifications” on.
Ensure the chain is clean, lubricated, and runs smoothly. Take extra care with chain maintenance if the ebike is used in wet, salty, dusty, or otherwise damaging conditions.
Check that the derailleur is adjusted and functioning properly.
Ensure the shifter is attached to the handlebar securely and is shifting properly.

Motor drive assembly & throttle

Ensure the hub motor is spinning smoothly and is in good working order.
Ensure the power cable running to the hub motor is secured and undamaged.
Check the axle nuts to ensure they are correctly tightened (see “Tools and torque specifications” on page 12). Ensure the torque washers, torque arm, and torque arm bolt are in place and secured.
Ensure the throttle and pedal assistance are operating normally.

Steering

Ensure the handlebar and stem are correctly aligned, adjusted, and tightened for proper steering.
Perform the tests in “Handlebar twist and push tests” on.
Ensure the handlebar grips are secure and undamaged.

Bearings

Check that headset, wheel, pedal, and bottom-bracket bearings are lubricated, run freely, and display no excess movement, grinding, or rattling.

Wheels and tires

WARNING: An improperly secured front or rear wheel can cause loss of control, accidents, serious injury, or death. Check that the wheels are properly secured during assembly and before each ride.

Ensure tires are holding air and inflated to within the PSI limits displayed on the tire sidewalls.
Ensure tires have good tread, have no bulges or excessive wear, no cracks, and are free from any other damage or foreign objects.
Ensure rims run true and have no obvious wobbles, dents, or kinks. See “Tire and wheel care” on page 39. Check each wheel spoke. If any are loose or broken, seek help from a professional, reputable mechanic. Check the security of all wheel mounting hardware (wheel axle nuts, quick-release levers). Check wheel security and hardware torque regularly (see “Tools and torque specifications” on page 12). Wheels can become loose or unsecured with normal use.

Frame, fork, and seat

Check that the frame and fork are not bent or broken.
Check that the seat is adjusted properly, that the seatpost quick-release lever is securely tightened, and that the seat does not move when the lever is closed. Ensure that the seatpost minimum insertion marking is fully inserted into the frame.

Battery

Ensure the battery is charged.
Ensure there is no damage to the battery.
Ensure the battery is locked to the frame and is secured. Remove the key before riding.
Ensure the battery gauge on the Rad UI Display and the charge status indicator on the battery read similarly.

Cables

Look over electrical cable connectors to make sure they are fully seated and free from debris or moisture.
Check cables and cable housing for signs of damage. Do not use the product if any power cables are frayed, have broken insulation or show signs of damage.
Ensure cables are secured away from moving parts.
Ensure the headlight, taillight, and brake light are functioning, adjusted properly, and unobstructed.

Accessories & safety gear

Ensure all reflectors are properly fitted and not obscured.
Ensure all accessories and components installed on the ebike are properly secured and functioning according to their manufacturer’s specifications.
Check all safety gear, clothing, cargo, and accessories for loose or potentially loose elements and secure them.
Ensure the rider and any passengers are wearing a helmet and other required riding safety gear, and inspect these items for signs of damage.
If your ebike has fenders: Ensure they are centred over the wheels, adjusted properly, properly secured (see “Tools and torque specifications” on page 12), and have no cracks or holes

WARNING : Riding your ebike when any component’s useful life is surpassed can cause that component to fail, resulting in loss of control, serious injury, or death. Pay attention to signs of wear such as cracks, scratches, component colour changes, and operational changes that could indicate a component needs replacing. Before each ride, check your ebike using the “Safety checklists” on page 34. Perform regular maintenance according to “Recommended service intervals” on the next page. If you’re not sure you have the experience, skills, and tools to perform safety checks and regular maintenance, consult a professional, reputable bike mechanic for help.

AFTER EVERY RIDE

Store your ebike and battery in a dry location and follow the advice in “Moving and storage instructions” on
Guard against damage from the elements. See “Guard against rust, corrosion, and water damage” on
Charge your battery in a dry, indoor location according to the directions in “Battery information” on.

User maintenance instructions

Follow these maintenance guidelines to ensure your RadCity stays safe and fun to ride.

Check and service your ebike regularly

On any bike or ebike, certain parts need to be replaced periodically due to wear, and sometimes parts become damaged for various reasons. Check your ebike before each ride by following the directions in “Safety checklists” on page 34. Have your ebike regularly serviced by a professional, reputable bike mechanic. See “Recommended service intervals” below for more information.
The components of any electrical bike are subject to higher wear compared to the components of bikes without power assistance. This is because bikes can travel at higher average speeds than regular bicycles and generally weigh more. Higher wear is not a defect in the product and is not subject to warranty. Typical components affected are the tires, brake pads and rotors, forks, spokes, wheels, and the battery.
If you need to replace a part on your ebike, visit radpowerbikes.ca. If you want something that isn’t listed there, contact Rad Power Bikes Product Support. Be extremely careful about using parts or accessories that Rad Power Bikes has not tested for safety and compatibility with your specific product.

WARNING: Using aftermarket accessories or components (trailers, stands, vehicle racks, etc.) that have not been tested by Rad Power Bikes for safety and compatibility with your specific ebike may void your warranty, create an unsafe riding condition, result in ebike/property damage, or cause serious injury or death. If you use replacement parts or accessories not tested and recommended by Rad Power Bikes, you do so at your own risk.

Recommended service intervals
Regular maintenance of any bike or ebike is key to ensuring the best possible performance and reducing wear and tear on systems. Ideal service intervals vary depending on use conditions. We generally recommend inspections, service, and necessary replacements be performed at the time and distance intervals described below but have your ebike serviced more frequently if you ride aggressively, with heavy payloads, or in harsh conditions. Have your ebike inspected immediately if you notice problems or if your ebike has been involved in a fall or other accident.

WARNING : Have your ebike inspected by a professional, reputable bike mechanic after any fall, crash, or accident, as these can cause damage (visible or internal/not readily apparent), make your ebike unsafe, and lead to serious injury or death. Be particularly cautious about using a battery that has experienced a significant impact from a fall or crash; a damaged battery may not show external signs of damage. Using a dam-aged battery or charger can create additional ebike damage or a fire hazard. For more information, see
“Battery information” on.

AFTER BREAK-IN PERIOD OF 80–160 KM (50–100 MILES)

Inspect

Check all cables and the chain for stretch.
Check spoke tension and the trueness of the wheels.
Check all bolted connections for loosening and ensure they are tightened to recommended torque values (see “Tools and torque specifications” on page 12).

Service
Have a professional, reputable bike mechanic adjust cable tension and check torque

WARNING: Certain components can stretch or loosen during any bike or ebike’s break-in period, which can lead to component failure and potential injury or death. Be sure to have a professional, reput-able bike mechanic inspect your ebike and make any adjustments needed after this break-in period, or sooner if you notice any problems or if you ride aggressively, with heavy payloads, or in harsh conditions.

WEEKLY, 160–320 KM (100–200 MILES)

Inspect
- Check hardware for proper torque—see “Tools and torque specifications” on page 12.
- Check the drivetrain for proper alignment and function (including chain, freewheel, chainring, and derailleur).
- Check wheel trueness and spoke tension, and check for quiet wheel operation (without spoke noise).
- Check the frame for any damage.
Service
- Clean the frame by wiping frame down with a damp cloth.
- Clean and lubricate the chain. More information is available online at radpowerbikes.ca/help.
Replace
- Replace any components confirmed to be broken or damaged beyond repair by Rad Power
- Bikes Product Support or a professional, reputable bike mechanic.
MONTHLY, 400–1200 KM (250–750 MILES) Inspect
- Check brake pad wear, alignment, and the brake lever tension.
- Check for proper shifting and proper derailleur cable tension.
- Check chain stretch.
- Check shifter cables for corrosion and fraying.
- Check wheel trueness and spoke tension, and check for quiet wheel operation (without spoke noise).
Service
- Clean and lubricate the drivetrain.
- Check crankset and pedal torque.
- Clean shifter cables.
- Tension spokes and true wheels if any loose spokes are found.
Replace
- Replace shifter cables if necessary.
- Replace brake pads if necessary (typically when the pad material is thinner than the backing plate).
EVERY 6 MONTHS, 1200–2000 KM (750–1250 MILES)
Inspect
- Inspect the drivetrain (chain, chainring, freewheel, and derailleur).
- Inspect all cables and housings.
Service
- Basic tune-up by a professional, reputable bike mechanic.
- Grease the bottom bracket.
Replace
- Replace brake pads.
- Replace tires if necessary.
- Replace cables and housings if necessary

WARNING: E bike components like brakes, cables and tires may wear out faster than would be the case for non-motorized bicycles, requiring more service. Make sure to inspect components regularly, and have a professional, reputable bike mechanic perform a thorough tune-up following the service intervals described here, or sooner if you discover increased wear.

Checking brakes & motor cutoff switches
All vehicles, including your RadCity, need reliable brakes. Test your brake levers, brakes, and motor cutoff switches for proper functioning before every ride. If anything seems wrong, take your ebike to a local, professional, reputable bike mechanic, or refer to our Help Center (radpowerbikes.ca/help).

WARNING: Touching the brake rotor, which has sharp edges and can get very hot while you’re riding, can cause serious injury, slicing damage, or burns. The brake rotor heats up from normal friction when the brake pads press against the brake rotor to slow or stop the ebike. Touching the brake rotor with bare skin can also transfer natural oils to the rotor, and oils or other lubricants can decrease braking performance. Do not touch the brake rotor, especially when it’s in motion or after you’ve been riding your ebike. Touch the brake rotor only for necessary maintenance when it is cool, not moving, and while you are wearing gloves or using other appropriate protective equipment.

Test the brake levers.
a. Fully squeeze each lever, and ensure neither the front nor rear brake lever touches the handlebar grips.
b. Ensure both brake levers are properly lubricated. If they are, they’ll be reasonably easy to squeeze without feeling as though there’s grit in the mechanism. When you release them, they will immediately go back to their original position.
c. Make sure each lever is properly oriented and firmly secured to the handlebar.
Test each brake.
a. Squeeze the left brake lever to lock the front brake, and then try to push the bike forward using the handlebar. The front wheel should not spin.
b. Squeeze the right brake lever to lock the rear brake. Again, push against the handlebar to try moving the bike forward. The rear wheel should not spin.
Test the motor cutoff switches.
The front and rear brake levers contain motor cutoff switches, which cut off power from the motor whenever the brakes are applied.
a. In a clear, open area, turn on the bike. With appropriate safety gear and clothing, sit on the bike.
b. Squeeze the left brake lever to engage the front brake.
c. Lightly apply the throttle. The bike should not move since the brake is applied.
d. Release the throttle.
e. Release the brake.
f. Test that the throttle now operates with the brake not engaged.
g. Release the throttle.
h. Perform steps “a”–”g” again, this time with the rear brake lever (on the right side of the handlebar).

Tire and wheel care
The tires and inner tubes that came with your ebike are designed for durability and safety for regular cycling activities. Wheels and tires need to be checked before each use to make sure they’re in good condition. Always replace tires and inner tubes that have punctures, cuts, bulges, damage, or excessive wear before you ride.

TIRE INFLATION
Inflate tubes and tires to within the PSI (pounds per square inch) range stamped onto the tire sidewall. For additional information about tire pressure, please consult our Help Center at radpowerbikes.ca/help.

NOTICE: Be sure not to confuse the PSI value on your tire sidewall with the “TPI” (threads per inch) value, which may also be listed there.
WARNING: Underinflating your tires can result in loss of control. Overinflating can make tires burst. Either scenario can lead to serious injury or death. Always maintain the correct air pressure of your tires, which is listed on the tire’s sidewall, and use a regulated air source with a pressure gauge so that you can measure pressure accurately.

WHEEL “TRUENESS”
Your wheels must always spin straight (“true”) and must be repaired or replaced if they wobble side to side or up and down when spinning. To test them, do this:

Spin the wheel.
Brace a dull pencil against the frame or fork, with the tip just touching the rim.

If the gap between the spinning rim and pencil changes more than 5 mm, your wheels may need truing. If your wheels become untrue or if the spokes loosen, which can happen with normal use, we recommend that you have a professional, reputable bike mechanic perform wheel tuning and truing operations. Do not attempt to true wheels or tighten spokes unless you have the highly specialized skills and tools to do so.

TIRE REPLACEMENT
Even tires equipped with built-in flat-preventative tire liners, like those that come with your RadCity, can and do get flats from punctures, pinches, impacts, and other causes. If you get a flat tire or see evidence of tire wear, you must replace your tire and/or tubes before operating the ebike again. Otherwise, you risk ebike damage, serious injury, or death.

CAUTION: Removing a tube from your wheel rim before the air has been released from it can cause the tube to burst, potentially causing serious injury. Always release air pressure before removing your tube.
WARNING : The maximum recommended tire size for your RadCity 5 Plus is 27.5″ x 2.3″. Tires that exceed this diameter and width may not be compatible with your wheels, and may create unsafe riding con-ditions leading to accidents, property damage, injury or death.
WARNING: Aftermarket tires or inner tubes not provided by Rad Power Bikes may not be compatible with your wheels or the performance requirements of your ebike. Such tires can fail or create unsafe riding conditions, causing serious injury or death. Always use replacement tires and tubes that are sized to be compatible with your ebike frame. For safety, and if required by law, ensure replacement tires have sufficient reflective sidewall striping.

After replacing a tire or removing the wheel for any other reason, be sure to tighten your axles according to the values listed in “Tools and torque specifications” on page 12. For more information on tire or tube replacement, visit radpowerbikes.ca/help .

Handlebar twist and push tests
WARNING: An improperly secured wheel and/or handlebar stem can cause loss of control, accidents, serious injury, or death. Check that the front wheel and handlebar stem are properly secured during assembly and before each ride.

HANDLEBAR TWIST TEST
The following twist test will help you verify that your stem clamp bolts are tight enough.

Get the ebike ready for testing. Turn off the ebike, remove the battery, and press and hold the power button to discharge the remaining power.
Brace the front wheel. Stand at the front of the ebike, facing the handlebar, and brace the front wheel between your feet and lower legs.
Try to twist the handlebar. Hold both handlebar grips and push forward with one hand while pulling back with the other. Push and pull at the same time with about 20 lb of force with each hand.
Ensure the handlebar and wheel stay properly aligned. The handlebar and handlebar stem must be tightly secured, and the handlebar perpendicular to the front wheel.
Repeat the twist test pulling/pushing with the opposite hands, using about 20 lb of force pushing with one hand and 20 lb of force pulling with the other hand.
Check for any movement or changes in the alignment of the stem and handlebar relative to the front wheel. If there was no alignment change, skip the next step, reinstall your battery, and test your ebike fully before riding. If you did not notice change in Stem clamp bolts alignment, proceed to the next step. If you do detect movement, you’ll need to loosen and retighten the stem clamp bolts according to the directions in the assembly instructions. Be sure to tighten your bolts according to the values listed in “Tools and torque specifications” on.

HANDLEBAR PUSH TEST
This test will involve applying force directly to your handlebar to see whether it could pivot unexpectedly during oper-ation. The illustration at right shows the type of motion this procedure tests for.

Get the ebike ready for testing. Turn off the ebike, remove the battery, and press and hold the power button to discharge the remaining power.
Make sure your handlebar is centred on the stem. Your handlebar has the widest diameter at its centre. If it isn’t centred, it could come loose. Centre your handlebar, loosening and re-tightening the stem faceplate bolts as necessary.
Brace your front wheel. Roll your ebike up to a wall so that your front wheel is touching the wall and is perpendicular to the wall. Stand over your frame as though you’re about to ride it, and then sit down. If necessary, lower the seat so that you can sit on it while your feet are on the ground. Place both hands on the handlebar and squeeze the brake levers.
Push your handlebar. Begin by pushing with medium force, watching for any pivot in the handlebar. Increase the force until you are pushing as hard as you can, ideally with 100 lb of total force.
If your handlebar did not pivot, it’s tight enough. If your handlebar did pivot, you will need to loosen and re-tighten the stem faceplate bolts as described in the assembly instructions. Be sure to torque the bolts according to “Tools and torque specifications” on.

WARNING: Improperly securing your handlebar, stem, or stem riser can result in loss of control of your ebike, serious injury, or death. If you are not sure you have the experience, skills, and tools to correctly perform all steps to secure and verify the security of the handlebar, front wheel, and handlebar stem you MUST consult a professional, reputable bike mechanic to check your work and/or secure those components to the ebike properly.

Guard against rust, corrosion, and water damage

WARNING: Damage to your bike’s electrical system caused in any manner, including water intrusion, can lead to battery failure, electrical system malfunction, or electrical fire and consequent property damage, injury, or death. Follow all instructions to minimize the chance of water damage. If you have any questions, contact Rad Power Bikes Product Support.

Like any vehicle used outdoors, your RadCity 5 Plus needs care to ensure it isn’t damaged by the elements. Follow these steps for a long, healthy life for your ebike:

Store under shelter and in an upright position; avoid leaving the ebike in the rain or exposed to corrosive substances such as water, salt, or de-icing substances. If exposed to rain, dry your ebike afterward, and apply an anti-rust treatment to the chain and other unpainted steel surfaces.
To clean your ebike, turn it and the battery off and wipe the frame with a clean, damp cloth. If needed, apply a mild, non-corrosive detergent mixture to the damp cloth and wipe the frame. Dry by wiping with a clean, dry cloth. Never use high-pressure water on your ebike. Wipe down your ebike frequently and wipe or spray all unpainted mechanical parts with anti-rust treatment.
If painted metal parts become scratched or chipped, use touch-up paint or nail polish to prevent rust.
Never immerse or submerge the ebike or any components in water or liquid, which can damage the electrical system.
Avoid riding on the beach, in coastal areas with high-salinity fog, or on surfaces treated with salt or de-icing compounds. Doing so exposes your ebike to salt or other substances that are very corrosive. Corrosion of electrical components can lead to permanent damage that can cause battery failure, electrical system failure, or electrical fire. Damage from corrosion is not covered under warranty.

Troubleshooting

Throttle stops working

radpowerbikes.ca/help

Irregular acceleration and/or reduced top speed

When powered on, the motor does not respond

Reduced range

radpowerbikes.ca/help

The battery won’t charge

Wheel or motor makes strange noises

Error detection

Your RadCity is equipped with an error detection system integrated into the display and motor controller. In the case of an electronic control system fault, an error code should appear on the Rad UI Remote and the Rad
UI Display. If your bike has an error code displayed at any time, stop riding and look up the error code information at radpowerbikes.ca/help.

The Rad UI Display shows the error code as a number.
The Rad UI Remote displays an error code with a large “E” and lighted bars (circled in green in the “Rad UI Remote” illustration). In the same illustration, the lower two bars represent the first digit, “2,” and the top three bars represent the second digit, “3,” to form the error code “23.”

The following error codes are the most common.

In some cases, a communication error can display as a low battery signal on the Rad UI Remote. If you notice that your Rad UI Remote shows only one battery charge level light, and that light is flashing, check the battery level on the battery itself. If the battery does not also show a very low charge, you should assume you have a communication error
(error 30) and follow the connector check guide for your ebike on our Help Centre
(radpowerbikes.ca/help).

If an error code displays, make a note of the number or take a picture. Try turning the ebike off and then back on. If the error persists, turn off the ebike and then stop touching it to ensure you aren’t causing the error by accidentally pressing a button, etc. Go to our Help Centre (radpowerbikes.ca/help) to look up information on the error code.

Ride as safely as possible

Operating any bike or ebike is an exciting, delightful, and practical way to get around, but like any sport, it involves the risk of injury and death. By choosing to ride any bike or ebike, you assume responsibility for those risks.

WARNING: In correct assembly, maintenance, or use of your ebike can cause component or performance failure, loss of control, serious injury, or death. E-bikes have parts that non-motorized bikes do not have, and neither the assembly video, assembly steps, or the rest of the manual cover all potential aspects of ebike configuration, maintenance, and repair, which can require specialized tools and skills. We strongly recommend you consult a professional, reputable bike mechanic to assist in the assembly, repair, and main-tenance of your RadCity, or inspect your work if you choose to do it yourself.

Age and ability requirements
You must be age 16 or older to operate the RadCity. You must also have the physical ability, reaction time, and mental capability to understand and obey all local laws governing ebike usage and to manage traffic, variable road conditions, and sudden situations. If you have an impairment or disability (e.g., visual impairment, hearing impairment, physical impairment, cognitive or language impairment, seizure disorder) or any other limitation that could affect your ability to safely operate a vehicle, consult your physician before operating any bike, ebike, or similar vehicle.

DANGER: Riding any vehicle under the influence of alcohol, drugs, or any substance or condition that could impair your motor function, judgment, reaction time, or ability to safely operate a vehicle puts you at VERY HIGH RISK of serious injury or death. Operate your ebike or other vehicles only when you’re sober and otherwise physically and mentally prepared to ride safely.

Know and obey all relevant local laws
It is your responsibility to research and understands relevant laws where you ride your RadCity, which meets the cri-teria for a Class 2 ebike in Canada. Local laws may cover required helmets and safety gear, required lights and reflect-ors, required hand signals, where you can legally ride an ebike (bikes and e-bikes may have different restrictions), how fast you can go, what (if any) cargo or passengers you can carry, rider age, and more. Before using public trans-portation—buses, trains, etc.—to transport your ebike, check with the relevant transportation authority for any rules governing weight limits, tire widths, lithium-ion batteries, or any other rules that might pertain to your RadCity. Make sure you know ahead of time whether and how high you will need to lift your ebike, and make sure you can do that safely.
When you ride on the road, assume you must, at minimum, follow all of the rules that cars must follow. For additional information regarding traffic and vehicle laws, contact the road traffic authority in your area.

Ride appropriately for conditions

Always travel at speeds appropriate for local terrain and conditions as well as your experience level. When in doubt, slow down.
Ride with your headlight on, which will make you more visible in any condition. The headlight will turn on when the ebike is powered on. We recommend you keep it on whenever you ride.
Concentrate on the path ahead. Avoid potholes, gravel, ice, wet or oily roads, wet leaves, curbs, train tracks, speed bumps, drain gates, thorns, broken glass, and other obstacles, hazards, and puncture-flat risks.

WARNING : Crossing train tracks or similar grooved or raised surfaces at a diagonal can make the surface “grab” or deflect your wheel, causing your ebike to suddenly get stuck or crash, leading to serious injury or death. Always cross such hazards at a perpendicular angle or, when in doubt, dismount and walk your ebike across.

PATH RIDING
Be a good citizen of shared-use paths and facilities. Keep your speed reasonable and below path speed limits, and pass carefully and kindly. Use your voice and/or bell to signal your presence to others, especially when passing. Keep in mind that your ebike is heavy, can go at high speeds, and can hurt others if not operated with care.

ROAD RIDING
When riding on streets, obey the same road laws as all other road vehicles as well as local rules governing bike or ebike usage. Sharing the road with other vehicles presents many hazards. Always take these precautions:

Expect the unexpected such as opening car doors or cars backing out of driveways.
Be extra careful at intersections and when preparing to pass other vehicles or other cyclists.
ide predictably, in a straight line, and with the flow of traffic. Never ride against traffic.
Use correct hand signals to indicate turning, and do so well in advance of turning.
Ride defensively. To other road users, you may be hard to see.
Increase your visibility by following the tips in “Low-visibility conditions” below.

OFF-ROAD RIDING
Riding off-road requires close attention and specific skills, and it presents variable conditions and hazards. Don’t ride off-road unless you have the appropriate skills. If you choose to ride off-road, wear appropriate safety gear and do not ride alone in remote areas.

LOW-VISIBILITY CONDITIONS

WARNING: Riding at night or in other low-visibility conditions (dawn, dusk, fog, rain, mist, snow, etc.) makes it harder to see and avoid hazards and makes it harder for others to see and avoid you, which increases the risk of accidents, serious injury, or death. Wet, slippery surfaces will compound your risk of injury or death. Avoid these conditions whenever possible. If you must ride in these conditions, following the guidelines below can reduce risk.

Wear reflective and brightly coloured clothing.
Slow down.
Use familiar routes with street lighting if possible.
Ensure the tire wall, pedal, and other reflectors are installed and unobstructed.
Ensure the headlight and taillight/brake light are functioning correctly and unobstructed. Use them.

WET CONDITIONS
Your RadCity is not meant for use in puddles, heavy rain, or streams. Never immerse or submerge this product in water or liquid as the electrical system may be damaged.

WARNING: Riding in wet conditions means slippery hands, feet, and riding surfaces, which greatly increases your risk of accidents, serious injury, or death. Low-visibility conditions (night, dusk, dawn, fog, mist, rain, snow, etc.) will compound your risk of injury or death. Avoid riding in such conditions. If you choose to ride in wet conditions, you do so at your own risk. Follow the recommendations below to reduce that risk.

Decrease riding speed to help you control the ebike in slippery conditions.
Brake earlier since it will take longer to slow down than in dry conditions.
Take care to be more visible to others on the road, following the tips in “Low-visibility conditions” above.
Remember that road hazards are more difficult to see when wet, so proceed with extra caution.

EXTREME RIDING
There are no appropriate conditions for extreme riding. Although many articles, advertisements, and catalogues depict extreme riding, Rad Power Bikes strongly advises against such inappropriate and dangerous use of its products.

DANGER: Extreme riding puts you at a VERY HIGH RISK of serious injury or death. Extreme riding includes but is not limited to jumps, stunts, or any riding that exceeds your capabilities or the strength and integrity limitations of certain ebike components and/or otherwise leads to dangerous situations. Never engage in extreme riding or any type of riding that exceeds your capabilities.

Wear a helmet and appropriate safety gear

We strongly advise that you and any passenger you carry wear a properly fitting, certified bicycle safety helmet while riding your ebike, which may be required by law in your area.
Wear appropriate safety gear including closed-toe shoes. If you are wearing loose pants, secure the bottom using appropriate leg clips or bands to prevent the fabric from flapping and getting caught in the chain or other moving parts. Never use items such as headphones or hoods that can compromise your hearing or field of vision. A local, professional, reputable bike shop can help advise you on what gear is best for the weather and other riding conditions in your area.
Maximize your visibility with bright colours and reflective outerwear or vests. Never compromise your ability to be seen or heard by removing your bike’s reflectors, blocking or removing the headlight or taillight, or removing the bell.

Limited warranty and other terms

Your bike’s warranty and other binding legal terms (e.g., terms of purchase, etc.) are subject to change at any time. To view your terms of purchase, go to radpowerbikes.ca/terms. To view the current warranty, please go to radpowerbikes.ca/warranty.

RAD POWER BIKES LIMITED 1-YEAR WARRANTY TERMS
All Rad Power Bikes (“RPB”) E-Bikes (the “E-Bikes”), and their individual Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for one (1) year after the date of receipt of this ebike by the customer (the “Warranty Period”). This Limited Warranty is only applicable to Canadian E-Bike purchases (purchases in the United States or Europe shall be subject to the applicable warranty terms offered by RPB in those jurisdictions) and by the following terms:

Only the original owner of an E-Bike purchased from RPB’s online or physical storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the E-Bike and shall end immediately upon the earlier of the end of the Warranty Period any sale or transfer of the E-Bike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the E-Bike.
The Limited Warranty is expressly limited to the replacement of any of the following components that come standard on your ebike model (not all parts listed come standard with all models), if those components are found to be defective: lithium-ion battery (the “Battery”), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, chain tensioner, motor, throttle, controller, wiring harness, LCD, LED display, UI display, remotes, kickstand, reflectors and hardware (each a “Covered Component”).
The Covered Components are warranted to be free of defects in materials and/or workmanship during the War-ranty Period.

In the event RPB determines a Covered Component is defective, RPB will, as your sole and exclusive remedy and in RPB’s sole discretion: (a) repair the defective Covered Component or free of charge with new or refurbished parts; or (b) replace the defective Covered Component with a new Covered Component.

THIS LIMITED WARRANTY DOES NOT COVER

Normal wear and tear of any Covered Component.
Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chains and spokes).
Any damage or defects to Covered Components resulting from failure to follow instructions in the E-Bike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the E-Bike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
For the avoidance of doubt, RPB will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
Any products sold by RPB that is not an E-Bike.

DETERMINING WHETHER DAMAGE OR DEFECT TO AN E-BIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF RPB.

SHIPPING DAMAGE
Damage to a Covered Component during shipping is not covered by this Limited Warranty, but RPB will replace such damaged Covered Components if you:

Notify RPB of a Covered Component damaged in the shipping process within thirty (30) days of your receipt of the E- Bike;
Provide RPB with a dated picture of the damaged Covered Component;
Return all original packaging and paperwork included with the E-Bike at your sole cost, unless RPB agrees in writing to pay your shipping costs; and
Note any immediately recognizable damage on the shipper’s Bill of Lading before signing off on the shipment. Shipping damage claims are very time-sensitive and it is your responsibility to immediately inspect the E-Bike for dam-age upon receipt.

If you choose to set up your independent shipping method, such as the use of a freight forwarder or other similar service, RPB will not replace any Covered Components damaged during such shipping method.

CREDIT CARD CHARGEBACKS
If any E-Bike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the E-Bike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.

Claims process
RPB WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.
To exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

Contact the RPB Product Support team by email at can-support@radpowerbikes.com or by phone at 1 877-299-9404. The Product Support team will initially work with you on the problem with your E-Bike to identify potential simple fixes.
If the Product Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replace-ment.
After you receive the replacement Covered Component, the Product Support team will also provide assistance in determining how to replace or install the new Covered Component into your E-Bike.
You will be responsible for shipping costs associated with returning a Covered Component, unless RPB agrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND RPB’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE E-BIKE, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL FOR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM PROVINCE TO PROVINCE.

TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW RPB DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY. SOME PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Watch the assembly video. Get your latest manual.
We do our best to make this manual as clear, comprehensive, and accurate as possible, but sometimes we learn new things, catch errors, improve explanations, or add important new safety information. The manual you’re reading right may not be the latest version unless you just downloaded it.

Please go to our Help Center at radpowerbikes.ca/help to download the latest manual and to watch your assembly video so you can have the safest, most enjoyable experience with your new ebike!
Thanks for riding Rad!

FAQ

Q: Can I modify the electrical system or components of my RadCity 5 Plus ebike?
- A: No, tampering with the electrical system, battery, digital controls, physical components, or drive train may void the warranty and cause damage or injury. It is recommended to avoid any modifications.
Q: What is the minimum age requirement to operate the ebike?
- A: The ebike should not be operated by anyone under the age of 16. Children may lack the necessary judgment and skill to safely operate the ebike.
Q: Do I need to wear a helmet while riding the RadCity 5 Plus ebike?
- A: Yes, it is highly recommended to always wear a properly fitted helmet that covers the forehead while riding. Helmets are crucial for preventing serious head injuries.
Q: How often should I check and service my ebike?
- A: It is important to check your ebike before each ride and have a professional bike mechanic perform regular tune-ups. The frequency of service intervals is described on page 37 of the manual.