Cable Matters 201312 USB-C Dual DisplayPort Hub Instruction Manual

201312 USB-C Dual DisplayPort Hub
Instruction Manual

201312 USB-C Dual DisplayPort Hub

USB-C ® Dual DisplayPort™ Hub

Installation Instructions

1. Download the driver from www.displaylink.com/downloads and install it on your host device.
   Note: If you are using a Windows system and your host is connected to the internet, the driver will be automatically acquired by the hub. For macOS, it is necessary to download and install the driver first. After installation, run the application and enable the “Automatic app startup” option.

2. Optional: connect a USB-C® PD charger to the hub’s USB-C PD port for host charging and to power the hub.

3. Connect one or two DisplayPort™ monitors to the hub’s DisplayPort port(s), an SD card to the hub’s UHS-II SD port, USB peripherals to the hub’s USB  ports, and/or a network cable to the hub’s RJ45 port.

4. Connect the hub to a USB-C port on the host device, and power on both the host device and all connected devices on the hub.

5. Access the host device’s graphics configuration program and adjust the resolution, refresh rate, and extend/mirror settings for each monitor according to your preferences.

6. monitor on the host device’s graphics configuration program.

Troubleshooting Tips

• Ensure that the driver is installed before using the product.
• For macOS, run the Display Link Manager app to activate the hub. Make sure to check on the “Automatic app startup” option in the app. The Display Link  Manager app will be available on your macOS after you have finished  installing the hub driver.
• The host device may display a warning message requesting the use of the original PD charger or a lower power charging adapter.
• Connect the PD charger to the USB-C charging port, not the USB-C 3.2 Gen2 data port, please refer to the Connection Diagram section.
• Avoid disconnecting the USB-C charger cable while the adapter is in use.
• If you experience display issues, try lowering the video resolution and refresh rate.
• Test cables and peripherals with another device.
• Unplug all cables, reboot or restart all devices, and reconnect the cables.
• Ensure that the white power LED is lit.
• For more information go to kb.cablematters.com and search for 201312.

Connection Diagram

Technical Specifications

5V2.4A Apple  charging 1x 10Gbps USB-C 3.2 Female with 5V1.5A charging
Video Ports :|  2x DisplayPort 1.2 Female
Power Port:|  USB-C Female with host Power Delivery
SD Port :|  UHS-II SD slot
LED :|  White power indicator
OS Support:|  Windows 10 and above, macOS 10.15 and above
Maximum Resolution:|  4K@60Hz
Compliance:|  Rohus, FCC, CE, UKCA
Warranty:|  Limited One-Year

Note: Specifications are subject to change without notice
Customer Support and Contact Information
Cable Matters offers lifetime technical support as an integral part of our commitment to provide industry leading solutions. Email us with any questions at support@cablematters.com.
Warranty Information
This product is backed by a limited one-year warranty. Cable Matters warrants its products against defects in materials and workmanship for the periods noted, following the initial date of purchase. During this period, the products may  be returned for repair or replaced with equivalent products at our discretion. The warranty covers parts and labor costs only. Cable Matters does not warrant its products from defects or damages arising from misuse, abuse, alteration, or
normal wear and tear.
Limitation of Liability
In no event shall Cable Matters Inc. (including their officers, directors, employees or agents) be liable for any damages (whether direct or indirect, special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business,  or any pecuniary loss, arising out of, or related to the use of this product exceeding the actual price paid for the product. Some states do not allow the exclusion or limitation of incidental or consequential damages. If such laws apply, the
limitations or exclusions contained in this statement may not apply to you.
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device must not cause harmful interference, and 2) this device must accept any interference received, including interference  that may cause undesired operation.
Cable Matters ® is a registered trademark or trademark of Cable Matters Inc. All rights reserved. All other trademarks are the property of their respective owners.
USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the United States and other countries.  The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Windows® is a registered trademark of Microsoft Corporation in the U.S. and other countries. macOS® is a trademark of Apple Inc., registered in the U.S. and other countries.

  Contact support@cablematters.com for questions

References

• Cable Matters Knowledge Base
• Cables, Adapters, & Docking Stations: USB4, USB-C, Thunderbolt 5, Thunderbolt 4, DisplayPort, HDMI, DVI, VGA, USB, Computer, SATA, SAS, Ethernet, Networking, AV, Power | Cable Matters
• DisplayLink Downloads Page | Synaptics

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