logitech G935 RGB Wireless Gaming Headset User Manual

logitech G935 RGB Wireless Gaming Headset

Device does not appear in G HUB

If some features of G HUB do not appear to work correctly and restarting doesn’t help, try this:

1. Go to Device Manager (WIN+PAUSE|BREAK).
2. Click on View at the top and view Devices by container.
3. Look for your device and expand it. You are looking for the name of the device, for example, Logitech Pro X Gaming Headset, or Logitech G560 Gaming Speaker.
4. Right-click and select Uninstall Device.
5. Check Delete the driver software for this device and then click Uninstall.
6. Unplug the device and plug it back into a different USB port. It should re-enumerate and be detected in G HUB.
7. G HUB should then download the driver for your device.

If issues persist, run G HUB with the default settings:

1. Exit G HUB by right-clicking the applet in the task tray and selecting Quit.
2. Navigate to C:\Users\[USERNAME]\AppData\Local\LGHUB, where [USERNAME] will be specific to your account.
3. Find settings.db and make a copy and back this up somewhere on your computer. The Desktop is a good place so you can find it easily.
4. Navigate to C:\Users\[USERNAME]\AppData\Local\LGHUB, where [USERNAME] will be specific to your account.
5. Delete the settings.db file in the LGHUB folder.
6. Run G HUB. You will notice that all the settings have been set back to default and the settings.db file has been rebuilt.

Restoring your old settings
If you want to restore your old settings:

1. Quit G HUB.
2. Copy and paste the backup of settings.db that you saved earlier into the C:\Users\[USERNAME]\AppData\Local\LGHUB folder.
3. Run G HUB — your old settings should be restored.

HUB freezes while loading and logo animation loops

If G HUB seems to be stuck while trying to load and the logo animation loops, try the following:

1. Exit G HUB by right-clicking the applet in the task tray and selecting Quit.

2. Navigate to Task Manager (CTRL+ALT+DEL).
   NOTE: You may also need to click More Details at the bottom of the window Look for LGHUB, LGHUB Agent and LGHUB Updater, right-click and choose End task on each.

3. Once those processes are ended, navigate to C:\Program Files\LGHUB and run these in order:

   • Lghub_updater.exe
   • Lghub_agent.exe
   • Lghub.exe

This should resolve the logo spinning issue. If it doesn’t, then make sure you’re running with admin privileges. G HUB might need to update and needs admin privileges to do this. If you’re using an administrator account and the issue persists, please follow the steps in G HUB Install/Uninstall/Update Troubleshooting.

Audio device not recognized

If you have problems with a headset or speaker, the following:

Revert back to Microsoft drivers:

1. Go to Device Manager (WIN+PAUSE|BREAK).
2. Click on the View tab at the top and select Devices by container.
3. Look for your headset/speaker and expand it. You are looking for the named device, for example, Logitech G560 Gaming Speaker or Logitech Pro X Gaming Headset.
4. Right-click and click Properties and then select the Driver tab. The Driver Provider should be Logitech — if it’s Microsoft you don’t need to change the driver.
5. If the driver is Logitech, click Update Driver and then Browse my computer for driver software > Let me pick from a list… > and choose USB Audio Device.
6. Click Next. This should update back to Microsoft’s standard drivers.

Update to latest Logitech Audio Driver:

1. On the same device in Device Manager, right-click on Properties and then click the Driver tab.

2. Click Update Driver > Browse my computer for driver software.

3. Click the Browse button to the right of Search for drivers in this location:
   Navigate to: C:\ProgramData\LGHUB\depots\2xxxx\driver_audio\ (note that although the five-digit number might be different, you are looking for a folder containing the driver audio folder).

4. Click Next to update to the latest audio driver.

If issues persist:

1. Go to Device Manager (WIN+PAUSE|BREAK).
2. Click on View at the top and select View devices by container.
3. Look for your device in the list and expand it. You are looking for the named device, for example, Logitech Pro X Gaming Headset, or Logitech G560 Gaming Speaker.
4. Right-click and select Uninstall device.
5. Check Delete the driver software for this device and then click Uninstall.
6. Unplug the device and plug it back into a different USB port. It should re-enumerate and be detected in G HUB.
7. G HUB should then download the driver for your device.

Microphone Quality Confirmation and Adjustment

If you are experiencing poor microphone quality, it may be due to LGS or G HUB not being installed prior to plugging the device into the PC.

Set Headset as Windows Default Audio Device

1. Right-click the speaker icon in the taskbar typically located at the bottom right of your primary display.
2. Select Sounds.
3. Navigate to the Recording tab.

Configure Windows Microphone properties

1. Right-click the G935 microphone.
2. Select Properties.
3. Navigate to the Advanced tab.
4. Set the Microphone Default format to DVD Quality. The G935 mic should be set to 1 channel, 16 bit, 48000 Hz (DVD Quality).

Supported PC Operating Systems

The G935 gaming headset is supported by the following operating systems:

• Windows 10
• Windows 8.1
• Windows 8
• Windows 7

NOTE:
Logitech G HUB software must be installed on your PC for the G935 gaming headset to have full functionality.

Please see your product’s Download page to get the latest version of G HUB.

Multiple Source Audio Mixing
The G935 gaming headset will mix audio from two connected devices using the following available inputs:

• USB (using the USB Wireless Adapter)
• 3.5mm (on headset)

Cycle Equalizer Profiles And Lighting Effects Using The G-Keys

• The G1 and G3 buttons (G-keys) on the G935 gaming headset are pre-programmed to cycle through equalizer profiles and lighting effects.
• You can use the G1 button to cycle through the lighting effects and G3 to cycle through equalizer profiles.
• Cycling behavior is different depending on whether or not the headset is connected to a computer with Logitech G HUB installed.

Connection to a computer with G HUB
When the G935 gaming headset is connected to a computer with Logitech G HUB installed and running, the lighting effects and equalizer profiles that have been programmed into G HUB are used when you press the G1 or G3 buttons.

Connection to all other compatible devices
When the G935 gaming headset is connected to a PC that does not have G HUB installed or is connected to another compatible device, the equalizer profiles and lighting effects stored in the headset’s onboard memory are used when you press the G1 or G3 buttons.

Sleep Timer And Power Off Modes

• By default, the G935 gaming headset enters sleep mode after fifteen minutes of inactivity (no audio input or output).
• Sleep mode conserves power on the G935 gaming headset and prolongs usage before you need to recharge the headset’s battery.
• You can extend the timer start time up to 60 minutes, or disable it entirely.

To configure the G935 Sleep Timer:

1. Make sure that G HUB is installed on your computer. You can get the latest version from the product’s Download page.
2. Connect the G935 wireless receiver to a USB port on your computer.
3. Set the switch on your G935 gaming headset to Wireless On mode.
4. Launch G HUB, select the G935 and click the G935 Settings icon on the top right.
5. Under the Sleep Timer section choose your desired time before the G935 enters sleep mode:

NOTE:
When in sleep mode the main lighting on the headset will turn off and the G logo will enter breath mode (slowly pulse on and off).

Power Off mode

• Once your G935 headset has entered sleep mode you can wake it by either pressing a button on the headset or when it detects an audio signal from your computer or console.
• After 30 minutes of sleep mode being enabled, the G935 will enter Power Off mode to conserve battery usage. When in Power Off mode all lighting effects will stop.
• To turn the headset back on, slide the power button off and then back on again.

Pair the G935 gaming headset to the USB wireless adapter
If your device becomes unpaired or you receive a replacement USB adapter, do the following to pair your device:

1. Plug in the USB adapter.
2. Insert a pin into the reset port on the adapter to initiate pairing mode. The light on the adapter will blink
3. Turn on the headset.
4. Hold the Microphone mute button for 15 seconds to initiate pairing mode.
5. The G logo on the headset will blink green to indicate pairing mode. The logo will turn to a solid color and then return to the currently selected lighting when paired.

Console compatibility and connectivity

The G935 gaming headset is supported on the following gaming consoles:

• PlayStation® 4

• Nintendo Switch

• Xbox One™
  NOTE: Xbox One may require Xbox One headset adapter (sold separately).

• All consoles allow for connectivity via the 3.5mm audio cable through the controller (or directly into the console in the case of the Nintendo Switch). Connect the headset to the console controller using the 3.5mm cable.

• Set the switch to Wireless Off for passive audio mode, or set to Wireless On for active audio mode with additional features. See G935 operation modes for more information.

• NOTE: PlayStation 4 and Nintendo Switch also allow for wireless connectivity using the USB wireless adapter — just connect to an available USB port on the console or TV dock for the Nintendo Switch. See Wireless operation using the USB adapter.

PlayStation Setup (Settings)

1. Connect the headset.
2. Open Settings.
3. Select Sound and Screen.
4. Select Audio Output Settings.
5. Set “Output to Headphones” to All Audio.

NOTE:
Boom microphone is only available in Wireless On mode.

Nintendo Switch Setup

1. Set the switch to the Wireless On position.
2. Connect the USB wireless adapter to the USB port inside the Switch TV Dock.
3. Audio output will change to your headset automatically.

Wireless operation using the USB adapter
PlayStation 4 and Nintendo Switch also allow for wireless connectivity using the USB wireless adapter – just connect to an available USB port on the console or TV dock for the Nintendo Switch.

1. Set the switch to the Wireless On position.
2. Connect the headset to the console using the USB adapter.

Notes:

• Some buttons and functions may not operate when connected to the console.
• Programming of lighting and buttons is not possible on the console.
• 7.1 surround sound is not available while connected to PlayStation or Nintendo Switch.

Xbox One Setup

NOTE:

• The headset will not operate via USB Wireless Mix Adapter on Xbox One.
• Xbox One owners can enable virtual spatial surround sound via the Windows Sonic for Headphones feature.

To enable surround sound, do the following:

1. Press the Xbox button to open the Xbox Guide.
2. Scroll down to the Settings tab, indicated by a gear icon.
3. Select All Settings. This will open the console’s settings application.
4. Navigate to the Display and Sound tab.
5. Select the Audio output.
6. Choose Windows Sonic for Headphones under the Headset format section.

G935/G635 Customize Surround Sound With Logitech G HUB

• You can use Logitech G HUB to customize surround sound settings on the G635 and G935 gaming headsets.
• NOTE: Make sure you’re using the latest version of G HUB before you connect your gaming headset to the computer. You can download the latest version of G HUB from your gaming headset’s support Download page.

Enable and disable Surround Sound
The G635 and G935 gaming headsets can have surround sound mode enabled or disabled by following one of two methods:

• G2 G-key — Press the G2 G-key to cycle between stereo and surround sound modes on the gaming headset.
  NOTE: The default Surround sound on/off command assignment for the G2 G-key can be assigned to another G-key if desired.

• G HUB Surround Sound Mixer On/Off — Click the check box for the Enable Surround Sound option in the G HUB Acoustics window to enable or disable surround sound on the gaming headset.

Room Name — you can choose from the following three Room Name options:

• DTS Entertainment
• DTS Gaming
• DTS Sports

DTS Super Stereo Mode — you can choose from the following two Super Stereo Modes:

• Front
• Wide
• Traditional

Audio Channel Volume Settings
Click the up or down arrows to adjust the volume level for each audio channel in the 7.1 surround sound configuration. The incremental adjustments range from 0 to 11.

Operation Modes

• The G935 gaming headset has two operation modes, Wireless On, and Wireless Off.
• These modes affect the operational capabilities of the G935 when connected to different compatible devices.

WIRELESS ON

• In Wireless On mode, most headset features on the G935 gaming headset are available, including custom sound profiles, RGB lighting, wireless operation, and audio mixing.
• When the battery charge is low, lighting will dim and a low battery notification tone will play. When the battery charge level on the headset is critical, the lighting will turn off.
• NOTE: Some features in Wireless On mode require Logitech G HUB Software.

WIRELESS OFF (PASSIVE)

• In Wireless Off (passive mode), the G935 gaming headset will operate in passive, unpowered mode.
• Your headset will play audio from any device connected through the 3.5mm input on the headset.
• Features that require power, including 7.1 surround sound, custom sound profiles, on-headset buttons, volume wheel operation, and button/lighting customization functions are not available in this mode.
• NOTE: You can use Wireless Off mode to preserve battery life.

References

• Logitech G HUB – Logitech Support + Download
• G935 Operation Modes – Logitech Support + Download
• FAQ - G935 Wireless 7.1 RGB Gaming Headset – Logitech Support + Download
• FAQ - G935 Wireless 7.1 RGB Gaming Headset – Logitech Support + Download
• FAQ - G935 Wireless 7.1 RGB Gaming Headset – Logitech Support + Download
• FAQ - G935 Wireless 7.1 RGB Gaming Headset – Logitech Support + Download
• G HUB Install/Uninstall/Update Troubleshooting – Logitech Support + Download
• Logitech Support + Download

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