Logitech G635 Wired Gaming RGB Headset User Guide

Logitech G635 Wired Gaming RGB Headset

Product Information

The product is a Logitech gaming peripheral that requires the use of G HUB software for optimal performance. It is compatible with Windows operating systems and connects to the computer via USB. The product includes features such as customizable settings, driver downloads, and the ability to restore previous settings.

Specifications

• Compatibility : Windows
• Connection : USB
• Software : G HUB

Product Usage Instructions

Uninstalling and Reinstalling Device

1. Open Device Manager by pressing the WIN+PAUSE|BREAK keys.
2. Click on View at the top and select Devices by Container.
3. Expand your device by finding its name (e.g., Logitech Pro X Gaming Headset, or Logitech G560 Gaming Speaker).
4. Right-click on the device and select Uninstall Device.
5. Check the option “Delete the driver software for this device” and click Uninstall.
6. Unplug the device from the current USB port and plug it into a different USB port.
7. The device should re-enumerate and be detected in G HUB, which will then download the driver for your device.

Resetting G HUB to Default Settings

1. Exit G HUB by right-clicking the applet in the task tray and selecting Quit.
2. Navigate to C: Users[USERNAME]AppDataLocalLGHUB, where [USERNAME] is specific to your account.
3. Make a backup copy of the settings.db file and store it in a safe location.
4. Delete the settings.db file in the LGHUB folder.
5. Run G HUB. All the settings will be set back to default and new settings.db file will be created.

Restoring Previous Settings

1. Quit G HUB.
2. Copy and paste the backup of settings. db that you saved earlier into the C: Users[USERNAME]AppDataLocalLGHUB folder.
3. Run G HUB and your old settings should be restored.

Troubleshooting Stuck Logo Animation

1. Exit G HUB by right-clicking the applet in the task tray and selecting Quit.
2. Open Task Manager by pressing the CTRL+ALT+DEL keys.
3. In Task Manager, click on “More Details” at the bottom of the window if necessary.
4. Look for LGHUB, LGHUB Agent, and LGHUB Updater processes, right-click on each and choose “End task”.
5. Navigate to C: Program FilesLGHUB and run these files in order: Lghub_updater.exe, Lghub_agent.exe, Lghub.exe.
6. This should resolve the logo spinning issue. If not, make sure you’re running with admin privileges as G HUB might need to update with admin privileges.
7. If the issue persists, follow the steps in G HUB Install/Uninstall/Update Troubleshooting.

Reverting to Microsoft Drivers for Headset/Speaker

1. Go to Device Manager by pressing WIN+PAUSE|BREAK keys.
2. Click on the View tab at the top and select Devices by Container.
3. Expand your headset/speaker device by finding its name (e.g., Logitech G560 Gaming Speaker or Logitech Pro X Gaming Headset).
4. Right-click on the device and click Properties, then select the Driver tab.
5. If the Driver Provider is Logitech, click Update Driver, then choose “Browse my computer for driver software”, “Let me pick from a list…”, and select “USB Audio Device”.
6. Click Next to update back to Microsoft’s standard drivers.

Updating Logitech Audio Driver
Instructions for updating the Logitech Audio Driver are not provided in the given text extract.

Frequently Asked Questions

1. How do I uninstall and reinstall the device?
2. How do I reset G HUB to default settings?
3. How do I restore my previous settings?
4. What should I do if G HUB is stuck on the logo animation?
5. How do I revert back to Microsoft drivers for my headset/speaker?
6. How do I update the Logitech Audio Driver?

Frequently Asked Questions

+Device does not appear in G HUB
If some features of G HUB do not appear to work correctly and restarting doesn’t help, try this:

1. Go to Device Manager (WIN+PAUSE|BREAK).
2. Click on View at the top and view Devices by container.
3. Look for your device and expand it. You are looking for the name of the device, for example, Logitech Pro X Gaming Headset, or Logitech G560 Gaming Speaker.
4. Right-click and select Uninstall Device.
5. Check Delete the driver software for this device and then click Uninstall.
6. Unplug the device and plug it back into a different USB port. It should re-enumerate and be detected in G HUB.
7. G HUB should then download the driver for your device.

If issues persist, run G HUB with the default settings:

1. Exit G HUB by right-clicking the applet in the task tray and selecting Quit.
2. Navigate to C:\Users\[USERNAME]\AppData\Local\LGHUB, where [USERNAME] will be specific to your account.
3. Find settings. db and make a copy and back this up somewhere on your computer. The Desktop is a good place so you can find it easily.
4. Navigate to C:\Users\[USERNAME]\AppData\Local\LGHUB, where [USERNAME] will be specific to your account.
5. Delete the settings.db file in the LGHUB folder.
6. Run G HUB. You will notice that all the settings have been set back to default and the settings.db file has been rebuilt.

Restoring your old settings
If you want to restore your old settings:

1. Quit G HUB.
2. Copy and paste the backup of settings. db that you saved earlier into the C:\Users\[USERNAME]\AppData\Local\LGHUB folder.
3. Run G HUB — your old settings should be restored.

+G HUB freezes while loading and logo animation loops
If G HUB seems to be stuck while trying to load and the logo animation loops, try the following:

1. Exit G HUB by right-clicking the applet in the task tray and selecting Quit.

2. Navigate to Task Manager (CTRL+ALT+DEL).
   NOTE: You may also need to click More Details at the bottom of the window Look for LGHUB, LGHUB Agent and LGHUB Updater, right-click and choose End task on each.

3. Once those processes are ended, navigate to C:\Program Files\LGHUB and run these in order:

   • Lghub_updater.exe
   • Lghub_agent.exe
   • Lghub.exe

This should resolve the logo spinning issue. If it doesn’t, then make sure you’re running with admin privileges. G HUB might need to update and needs admin privileges to do this. If you’re using an administrator account and the issue persists, please follow the steps in G HUB Install/Uninstall/Update Troubleshooting.

If you have problems with a headset or speaker, the following:

Revert back to Microsoft drivers:

1. Go to Device Manager (WIN+PAUSE|BREAK).
2. Click on the View tab at the top and select Devices by Container.
3. Look for your headset/speaker and expand it. You are looking for the named device, for example, Logitech G560 Gaming Speaker or Logitech Pro X Gaming Headset.
4. Right-click and click Properties and then select the Driver tab. The Driver Provider should be Logitech — if it’s Microsoft you don’t need to change the driver.
5. If the driver is Logitech, click Update Driver and then Browse my computer for driver software > Let me pick from a list… > and choose USB Audio Device.
6. Click Next. This should update back to Microsoft’s standard drivers.

Update to the latest Logitech Audio Driver:

1. On the same device in Device Manager, right-click on Properties and then click the Driver tab.

2. Click Update Driver > Browse my computer for driver software.

3. Click the Browse button to the right of Search for drivers in this location:
   Navigate to: C: \ProgramData\LGHUB\depots\2xxxx\driver_audio\ (note that although the five-digit number might be different, you are looking for a folder containing the driver audio folder).

4. Click Next to update to the latest audio driver.

If issues persist:

1. Go to Device Manager (WIN+PAUSE|BREAK).
2. Click on View at the top and select View devices by container.
3. Look for your device in the list and expand it. You are looking for the named device, for example, Logitech Pro X Gaming Headset, or Logitech G560 Gaming Speaker.
4. Right-click and select Uninstall device.
5. Check Delete the driver software for this device and then click Uninstall.
6. Unplug the device and plug it back into a different USB port. It should re-enumerate and be detected in G HUB.
7. G HUB should then download the driver for your device.

+G635 Console Compatibility/Support

The G635 gaming headset is supported on the following gaming consoles:

• Playstation®
• 4 Xbox One™
• Nintendo Switch

All consoles allow for connectivity via the 3.5mm audio cable through the controller (or directly into the console in the case of the Nintendo Switch). Set switch to 3.5mm mode for passive audio mode, or set to PC mode for active audio mode with additional features. Connect the headset to the console controller using the 3.5mm cable.

NOTE : Xbox One may require an Xbox One headset adapter (sold separately).

PlayStation setup (Settings)

1. Connect headset
2. Open Settings
3. Select “Sound and Screen”
4. Select “Audio Output Settings”
5. Set “Output to Headphones” to “All Audio” The Headset will not operate via USB on Xbox One.

PlayStation 4 and Nintendo Switch also allow for connectivity using the USB cable – just connect to an available USB port on the console or TV dock for the Nintendo Switch.

USB Operation

1. Set the switch to PC mode.
2. Connect the headset to the console using the USB cable.
   • Note : Some buttons and functions may not operate when connected to the console. Programming of lighting and buttons is not possible on the console. 7.1 surround sound is not available while connected to PlayStation or Nintendo Switch.

Nintendo Switch Setup

1. Set the Switch to the USB position
2. Connect the USB cable to the USB port inside the Switch TV Dock
3. Audio output will change to your headset automatically

Xbox One Setup

NOTE : Xbox One owners can enable virtual spatial surround sound via the Windows Sonic for Headphones feature.

To enable this do the following:

1. Press the Xbox button to open the Xbox Guide
2. Scroll down to the Settings tab, indicated by a gear icon.
3. Select All Settings. This will open the console’s settings application.
4. Navigate to the Display and Sound tab.
5. Select the Audio output.
6. Choose Windows Sonic for Headphones under the Headset format section.

+G635 Operation Modes

The G635 gaming headset has two operation modes, USB and 3.5mm. These modes affect the operational capabilities of the G635 when connected to different compatible devices.

PC Mode
In PC mode, most headset features on the G635 gaming headset are available, including custom sound profiles, RGB lighting, 7.1 surround sound and audio mixing.

NOTE : Some features in PC mode require Logitech G HUB Software.

3.5mm Mode
In 3.5mm (passive mode), the G635 gaming headset will operate in passive, unpowered mode. Your headset will play audio from any device connected through the 3.5mm input on the headset. Features that require power, including 7.1 surround sound, custom sound profiles, on-headset buttons, volume wheel operation, and button/lighting customization functions are not available in this mode.

+G635 Multiple Source Audio Mixing
The G635 gaming headset will mix audio from two connected devices using the following available inputs:

• USB
• 3.5mm (on headset)

+G635 Cycle Equalizer Profiles And Lighting Effects Using The G-Keys

The G1 and G3 buttons (G-keys) on the G635 gaming headset are pre-programmed to cycle through equalizer profiles and lighting effects.  You can use the G1 button to cycle through the lighting effects and G3 to cycle through equalizer profiles.  Cycling behavior is different depending on whether or not the headset is connected to a PC with Logitech G HUB installed.

Connection to a PC with G HUB
When the G635 gaming headset is connected to a PC with Logitech G HUB installed and running, the lighting effects and equalizer profiles that have been programmed into G HUB are used when you press the G1 or G3 buttons. 

Connection to all other compatible devices
When the G635 gaming headset is connected using the USB cable to a PC that does not have G HUB installed, or is connected to another compatible device, the equalizer profiles and lighting effects stored in the headset’s onboard memory are used when you press the G1 or G3 buttons.

+G635 Supported PC Operating Systems
The G635 gaming headset is supported by the following operating systems:

• Windows 10
• Windows 8.1
• Windows 8
• Windows 7

NOTE : Logitech G HUB software must be installed on your PC for the G635 gaming headset to have full functionality. Please see your product’s Download page to get the latest version of G HUB.

+G935 / G635 Customize Surround Sound With Logitech G HUB
You can use Logitech G HUB to customize surround sound settings on the G635 and G935 gaming headsets.

NOTE : Make sure you’re using the latest version of G HUB before you connect your gaming headset to the computer. You can download the latest version of G HUB from your gaming headset’s support Download page.

Enable and disable Surround Sound
The G635 and G935 gaming headsets can have surround sound mode enabled or disabled by following one of two methods:

• G2 G-key:   Press the G2 G-key to cycle between stereo and surround sound modes on the gaming headset.
  NOTE: The default Surround sound on/off command assignment for the G2 G-key can be assigned to another G-key if desired.

• G HUB Surround Sound Mixer On/Off: C lick the check box for the Enable Surround Sound option in the G HUB Acoustics window to enable or disable surround sound on the gaming headset.

Room Name:
You can choose from the following three Room Name options:

• DTS Entertainment
• DTS Gaming
• DTS Sports

DTS Super Stereo Mode:
You can choose from the following two Super Stereo Modes:

• Front
• Wide
• Traditional

Audio Channel Volume Settings:
Click the up or down arrows to adjust the volume level for each audio channel in the 7.1 surround sound configuration. The incremental adjustments range from 0 to 11.

References

• Logitech G HUB – Logitech Support + Download
• G HUB Install/Uninstall/Update Troubleshooting – Logitech Support + Download
• Logitech Support + Download

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