Yealink T58W SIP Phone User Manual

Yealink T58W SIP Phone
Phone + Voicemail
USER MANUAL

INSTALLING YOUR YEALINK T58W PHONE

BACK OF THE PHONE
KEY:

| HEADSET: Plug your headset into this port.| | INTERNET: Plug into this port to connect to your network.| | DC5V: If your network does not provide Power Over Ethernet (P.O.E.), a separate power supply will accompany your phone.
---|---|---|---|---|---
| PC: Plug your PC into this port if your PC is connecting through your phone.| | HANDSET: Plug your handset into this port.| | USB Ports: Two USB ports, one on the top of the phone for optional USB camera or other USB devices and one on the back of the phone.

GETTING TO KNOW YOUR YEALINK T58W SIP PHONE

1. POWER LED Indicator: Indicates call status, message status and phone’s system status.

2. TOUCH SCREEN: Allows you to view items and navigate menus on the touch sensitive screen.
   Displays information about calls, messages, time, date and other relevant data.

3. HEADSET KEY: Toggles and indicates the headset mode.
   The LED glows green when the headset mode is activated.

4. MUTE KEY: Toggles and indicates mute ON/OFF.
   LED glows red when MUTE is activated.

5. REDIAL KEY: Redials the last dialed number.

6. SPEAKERPHONE KEY: Toggles and indicates the hands-free (speakerphone) mode.
   The LED glows green when hands-free is activated.

7. FORWARD/TRANSFER KEY: In the idle state, forwards the phone to another number.
   During a call, transfers the call to another party. (Internal or External).

8. HOLD KEY: Places an active call on an “exclusive” hold. The call can only be retrieved from the phone that placed it on hold.

9. MESSAGE KEY: Accesses your voicemail.
   Captures screenshots during a video call when optional camera is installed.

10. VOLUME KEY: Adjusts the volume of the headset, handset or speaker phone.

11. KEYPAD: Provides digits and special characters in context-sensitive applications.

12. SPEAKER: Provides hands-free (speakerphone) audio output.

13. REVERSIBLE TAB: Secures the handset in the handset cradle when the phone is mounted vertically. Slide out and rotate 180 degrees for wall mounted phones.

14. HOOKSWITCH: Picking up the handset cradle, the hookswitch bounces and the phone connects to a line.
    Laying the handset down on the handset cradle, it disconnects from the line.

15. CAMERA LENS (camera currently not offered): Two mega-pixel optional camera. Provides near site video. The best distance between the camera and images is one to six feet.

16. CAMERA LED LENS (camera not offered): Indicates video call status and camera status.

17. PRIVACY SHUTTER (camera not offered): Covers and uncovers the camera. Leave covered when not in use.

POWER LED INDICATOR
The power LED indicator provides call and message status.

mode.

SCREENS + ICONS

The phone has two HOME screens by default, the HOME Screen which is condensed when the phone is idle and an EXPANDED HOME screen. You can see additional buttons on the HOME Screen by tapping the EXPAND Icon. You can see additional IDLE screens by swiping left.

HOME SCREEN

icons and time.
Default Account| The default account subscriber number is displayed on the left of the status bar. If there is no account registered on the IP phone, this field will display NO
SERVICE.
Icons| Status Icons are displayed in the middle of the status bar. These indicate missed calls, voicemails, DND status, etc.
Time| The phone’s time is displayed on the right of the status bar.
2| System Applications| Settings| Accesses the phone settings and features
File Manager| Manages Files in the internal SD card as well as a USB flash drive.
Message| Accesses voicemail.
Email| Send and receive emails.
Calendar| Use this application as a reminder or to manage and arrange events.
Camera| Use with optional camera (Not offered at this time)
Gallery| To view photos or videos.
Recorder| Use to record audio.
Calculator| Quickly calculate numbers.
Browser| Access to the web.
3| Phone Dialer| Tap to view the active Dialpad.
4| Directory| Tap to enter the Directory screen and view contacts.
5| History| Tap to enter the Call History screen.
6| Expand All| Tap to view the Expanded Screen
7| Park Keys| Places a call on a “system” hold so it can be retrieved from another phone in the business group.
8| Line Keys| Lines that are used to make and receive calls.

EXPANDED HOME SCREEN
The EXPANDED HOMEidle screen displays much of the same information as the HOME Screen without the widgets. When you expand the HOME Screen, the Line and Park keys move to the left to reveal additional features, line and monitor keys.

the dial screen.
3| Park Keys| + Places a call on a “system” hold so it can be retrieved from another phone in the business group.
4| Intercom| Place a speaker call to another member of your Business Group.
5| Log Out| Use to log out of the phone and log in as another user. (Hot Desk)
6| Mobile Account| Connect a mobile device via Bluetooth to make and receive calls.

CONTROL AND NOTIFICATION CENTER SCREEN

The Control Center or Notification Center provides access to certain features or notifications quickly.  To access this screen swipe down from the top of the display.

+ Long Tap to enter the Bluetooth settings screen.
Video| Activates the video with optional camera (currently not available)
Silent| Tap to turn Silence feature on/off.
Forward| Tap to enter Call Forward setting screen.
Auto Answer| Tap to enter the Auto Answer setting screen.
Screenshot| Tap to capture a screenshot.
Settings| Tap to enter the Settings screen.
USB| Tap to access the File Manager to manage the files in the USB flash drive.
3| Notification Center| + Tap a missed call to return the call.
+ Tap the voicemail notification to log in to voicemail.
4| Delete| Tap to delete all notifications. Only the notifications in the notification center are deleted.

PLACING + ANSWERING CALLS

PLACE A CALL
+ Internal: Enter EXTENSION number.
+ External: Enter 1 and the 10-digit number.
+ Active Keypad appears
+ Lift Handset or tap AUDIO CALL icon on the Active Keypad or press the SPEAKER Key. Video call is not available.

ANSWER A CALL
+ Phone rings, indicator flashes, available commands appear on the display.
+ Lift Handset or press SPEAKER Key or tap ANSWER .
+ TO FORWARD TO ANOTHER SUBSCRIBER: Tap FORWARD, enter the extension number and tap FORWARD again.
+ To view the line and features keys, tap DSSKEY.
+ TO SEND RINGING CALL TO VOICEMAIL: Tap REJECT.

PLACE AN INTERCOM CALL: Automatically bypasses ringing and opens the speaker of the party you are calling. (Desk phone only).
+ Tap INTERCOM Key.
+ Enter intercom (extension) number.
+ Lift Handset or tap AUDIO CALL.
+ Party will hear warning tone and their speaker is open for you to speak or announce.
+ For privacy, their microphone is automatically muted (they must unmute to speak).
+ If the called party is on another call, their phone will ring.

MANAGE MULTIPLE CALLS:
+ PLACE A SECOND CALL: Tap MORE > NEW CALL
+ ANSWER A SECOND CALL: Hear Call Waiting Tone, second call appears on display.
Tap ANSWER (first call automatically holds). You are connected to second call.
Tap the flashing new call window to see call icons (answer, forward, silence and reject) for second call.

+ VIEW ACTIVE CALLS: Tap CALLS in the active call window.
Active calls and the status (on hold, connected) are displayed. (see below)

+ TOGGLE BETWEEN CALLS:
Tap RESUME to return to the held call and place the active call on hold.
Tap MERGE CALLS to join all parties.
Tap CLOSE to close the call view window and return to the active call window

HUNT GROUPS LOG IN/OUT

When you are a member of a group (Hunt group or iACD), your account phone is programmed to ring when a choice is made from an automated attendant or when the hunt group number is dialed. You may be required to log in to the hunt group to receive calls. Your telephone will be programmed with a Hunt Group or ACD Key. You will also see additional commands related to group functionality.

+ Tap the ACD / HUNT GROUP Key.
This will show you the groups you are a member of and whether you are logged in or out of the group. (See below).

ACD/HUNT GROUP SCREEN

+ Your current state appears at the top of the screen.
+ Tap MY STATUS to change your state if you use “States” or reason codes as part of an ACD Group. (See the iACD Agent User Manual for more information).
+ Tap MORE to see the following additional group options.
DETAIL: Displays calls average wait time, number of callers waiting, how many members are logged in and your log in status. (See below).
MEMBER: Displays the members of the group and their log in status. (See below).
+ Tap MY STATUS to view and change your state. (See the iACD Agent User Manual for more information).

T58W SIP Phone - MEMBER SCREEN](https://manuals.plus/wp- content/uploads/2023/11/Yealink-T58W-SIP-Phone-MEMBER-SCREEN.jpg)

IMPORTANT
IF YOU ARE A MEMBER OF AN iACD GROUP, REFER TO THE iACD AGENT USER MANUAL AT WWW.NORTHLAND.NET/SUPPORT

NAVIGATING A CONNECTED CALL

IN CALL SCREEN

1. Invite: Adds another party to the call.

2. Mute: Mutes the active call.

3. Hold: Places the active call on and exclusive HOLD.

4. DSSKey: Returns to the expanded HOME page.

5. More: Displays additional actions:
   New Call: puts active call on hold/provides dial tone
   Dialpad: Shows the active dialpad
   DND: Places the phone on Do Not Disturb
   Transfer: Begins the transfer process
   Add Video: starts a video call when optional camera is
   available. (not applicable at this time).
   Home Page: Returns to the HOME page.

6. End Call: Ends the active call.

IN CALL ACTIONS

SPEAKER: Press to make or answer any call without lifting the Handset.
+ TO SWITCH TO SPEAKER FROM HEADSET/HANDSET: Press the SPEAKER Key, replace handset in cradle.
+ TO RESUME PRIVACY: Lift the Handset or Press the HEADSET Key.
+ TO END SPEAKERPHONE CALL: Tap the END CALL Key.

MUTE: Turns off your Microphone (Speaker, Handset + Headset) to allow you to speak privately. The caller cannot overhear office/background noise or conversations.
+ TO USE: Press the MUTE Key. A mute symbol appears on the display, speak privately.
+ TO RESUME CONVERSATION: Press the MUTE Key again.

HOLD: This is an exclusive hold to your telephone. No one else can retrieve it.
+ TO HOLD A CALL: Tap HOLD on the display or the HOLD fixed key.
+ TO RETURN TO CALLER: Tap the LINE Key or Tap the RESUME Key or Press the HOLD fixed key again.

CALL TRANSFER

CALL TRANSFER SCREEN

TRANSFER allows you to connect your call to someone else.
Announced: With a call on the line, press the TRANSFER fixed key or tap MORE and then tap TRANSFER.
(Attended) The current call is automatically placed on hold and the above screen is displayed. Enter the Number you are transferring to  Tap ATTENDED TRANSFER  Wait for the person to answer, announce the call.
+ TO COMPLETE TRANSFER: Tap TRANSFER, call is connected, hang up.
+ TO RETURN TO HELD CALL: Tap CANCEL then tap RESUME.

Blind Transfer: With a call on the line, press the TRANSFER fixed key or Tap MORE and then tap TRANSFER.
The current call is automatically placed on hold and the above screen is displayed.
Enter the Number and tap BLIND TRANSFER.
OR Press DSSkey to view Line, Feature and Autodial keys.
Press a Busy Lamp Field (Enhanced Monitor Extension) Key. The call is automatically transferred.

TRANSFER FROM CONTACTS:
With a call on the line, press the TRANSFER fixed key or Tap MORE and then tap TRANSFER.
The current call is automatically placed on hold and the above screen is displayed.
Tap the applicable CONTACT List on the left.
Tap the Search icon to display the keypad and enter search details.
Tap the applicable contact.
Tap AUDIO CALL.

Blind Transfer: Tap B TRANSFER (blind transfer) , the call is transferred.
Announced Transfer: Tap ATTENDED TRANSFER. Wait for the person to answer, announce the call.
Tap TRANSFER, call is connected, hang up.

TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone
+ Tap TRANSFER, call automatically held
+ Press *99 and enter EXTENSION Number
+ Tap BLIND TRANSFER
NOTES: To program a Busy Lamp Field (Enhanced Monitor Extension) Key, see the CommPortal User Manual.
Special administrative programming is required to use the BLF keys to transfer. Check with your System Administrator.

ADHOC CONFERENCE
ADHOC CONFERENCE allows you to do a multi-call conference.

With call on line:
+ Tap INVITE. Call is not placed on hold.
+ Enter the second number (internal or external) and tap ADD > CALL.
+ When second party answers, all parties are connected.

ADDITIONAL CONFERENCE TOOLS

CONFERENCE OPTIONS SCREEN (MORE)

+ Tap the screen to view Softkeys.
+ Tap INVITE to add additional parties. (Maximum of four)
+ Tap MORE to see additional options.
+ Tap NEW CALL to add additional parties. (Maximum of four)
+ Tap DIALPAD to view the active dialpad.
+ Tap DND to place the phone in Do Not Disturb.
+ Tap SPLIT to speak to one party privately. This places all parties on hold.
+ Tap CALLS to view all callers.
+ Select the party you wish to speak privately with and tap RESUME.
+ Tap CALLS and then tap MERGE CALLS to return to the conference.
+ Tap MANAGE to manage participants. (see below)
+ Tap HOME PAGE to return to the HOME screen.

CONFERENCE MANAGEMENT

CONFERENCE MANAGEMENT SCREEN

+ Tap MORE.
+ Tap MANAGE. The screen to left is displayed.
+ Tap OK to return to the main conference display.
+ Tap MUTE to mute the selected party.
+ Tap X to disconnect the selected party.
+ Tap HOLD to place the selected party on hold.

CALL PARK
CALL PARK allows you to place a call on hold in the system and assign it to a Call Park Slot also referred to as an Orbit Code. The call can be retrieved from any telephone in the system by tapping the associated Call Park Slot Key.
+ TO PARK: With caller on the line, tap an available PARK Key, PARK Key will flash red, advise person of Call Park Number.
+ TO RETRIEVE: Lift the Handset, tap the applicable PARK Key. You are now connected to the call.
+ TO RETRIEVE ON SPEAKER: Press the Applicable Park Key.

NOTE: If parked call is not retrieved within a preprogrammed number of seconds, the call will “Callback” to the phone it was parked from.

REDIAL + CALL (HISTORY) LISTS

REDIAL: Displays a list of the last numbers placed, redials the last number dialed, + uses the outgoing call records stored in the call log.
+ TO USE: Press REDIAL Key. Display shows recent outbound calls .
Scroll through the list to find the number.
Tap the number you wish to call.
Tap AUDIO CALL. Video call is currently not available.
+ TO REDIAL THE LAST CALL YOU PLACED: Press the REDIAL Key twice.
CALL HISTORY: Displays a list of your most recent incoming answered, incoming missed and outbound calls.
+ TO USE: Tap CALL LIST. The most recent Placed, Missed and Received (answered) calls are displayed on the right.
+ TO VIEW INDIVIDUAL CALL LISTS: Tap the list name on the left.
+ TO CALL: Tap the applicable call and then tap AUDIO CALL.

+ TO VIEW CALL INFORMATION: Tap . Date, Time and duration and number of calls are displayed on the screen.
+ TO EDIT BEFORE CALLING OR TO ADD TO CONTACTS: Tap .

DIRECTORY + NETWORK CONTACTS

DIRECTORY: The directory is where you will find your Network Contacts. The Network Contacts consist of three lists.

NETWORK CONTACTS:
+ CONTACTS: All contacts programmed into your phone book by a system administrator or by you either in CommPortal, from this list or by saving from Call History Lists. These will import to your other Subscriber applications during the nightly reboot.
+ EXTENSIONS: All extensions in your business group.
+ MLHGS (MULTI-LINE HUNT GROUPS): If you are a member of a MLHG, the extensions will appear in this directory.

+ TO PROGRAM: Tap the DIRECTORY Icon.
Tap the list you want to add the contact to.
Tap the + Key in the upper right of the display.
You can program multiple numbers in one entry.
When complete, tap OK.

+ TO SEARCH : Tap the DIRECTORY Icon.
Tap SEARCH (this will search all directories).
Begin spelling the name (first or last).
Tap the name to complete the call.

TO EDIT OR DELETE A CONTACT: Tap the DIRECTORY Icon.
Tap the contact you want to edit or delete.

 Tap to edit.
Edit the contact and tap OK
To delete the contact, tap tap DELETE and then tap OK to confirm.

CONVENIENCE FEATURES

DO NOT DISTURB (DND): Stops all tones and ringing to your phone and sends all calls to voicemail.

+ TO USE: Swipe down from the top of the display.
Tap DND. Icon turns red. DND is enabled is displayed on the HOME screen.
+ TO EXIT: Tap Exit DND Mode that appears on your display.

NOTE: You can program features such as DND on available keys. See the CommPortal User Manual for more information.

The following features must be programmed by a System Administrator.
PAGING: Accesses telephone speakers to make an announcement
+ TO USE: Lift Handset, tap the PAGE Key, wait for tone, make announcement, tap the END CALL Key.

GROUP PICK UP: Allows you to pick up another phone you hear ringing in your group (you must be programmed in a group by a System
CALL FORWARD: Forwards your phone to ring at a different number.

+ TO USE: Swipe down from the top of the screen to access the CONTROL AND NOTIFICATION CENTER Screen.
Tap CALL FORWARD. Display indicates CALL FORWARD is OFF. Tap OFF.
Tap the arrow next to ALWAYS FORWARD, BUSY FORWARD or NO ANSWER FORWARD. Toggle to ON and enter the contact number or tap the directory icon to choose from the directory.
If you choose the NO ANSWER FORWARD option, choose the desired ring time to wait before forwarding. Tap the three dots in the top right of the display.
Choose ALL LINES if applicable.
Tap SAVE. The display indicates that Call Forward is active and a Call Forward icon appears.

NOTE: Call Forward status is indicated across all MaX UC applications and CommPortal and can be updated from any application.
TO CANCEL: Tap CLOSE FORWARD on the display.
HOT DESK: Allows you to log in/out of other telephones within your business group.

RINGS + INDICATORS

RINGS
Your telephone rings differently for different types of calls.
EXTERNAL: Two short rings repeated (a new external call or a transferred external call).
INTERNAL: Single ring repeated.

ADJUST RING VOLUME
You can adjust the volume while phone is ringing or idle. Leave handset in place Press the PLUS/MINUS VOLUME CONTROL Key to adjust the ring volume when your phone is idle.

RING TONES
You can select from several preprogrammed ring tones so that your phone rings differently than someone who sits near you.
Ring Tones can be programmed through the CommPortal User Interface. Refer to the CommPortal User Manual at www.northland.net.

SETTINGS + FEATURES

The SETTINGS Icon consists of four areas of information: Status, Features, Basic Settings and Advanced Settings (see below). This guide will cover basic features and settings.
Features and Settings covered in this guide are indicated with an *.
For more information on other settings, please refer to the Yealink User Guide at https://support.yealink.com.

Status Information

General| Provides IP and MAC addresses as well as Firmware.
Network| Provides IP Status, Mode, MAC address and VLAN ID.
Phone| Provides Hardware information.
Account| Provides default account information.
Storage| Provides the internal storage available and used.
Qr Code| Provides a Qr Code to access online information.
Features

• Call Forward| Forwards all calls that ring at your phone to another telephone.
  Call Waiting| Toggles call waiting and associated tone on/off.
  Auto Answer| Phone automatically answers when it is idle and a call is received.  Toggles on/off.
  Key As Send| Displays the key designated to send a call.
  Auto Redial| When set to ON will redial to a busy number.
  *DND| Stops all tones and ringing to your phone and sends calls to voicemail.
  Intercom| Provides options for the intercom feature.
  Default Account| Displays the subscriber information for this account.
  Diagnostics| Displays Network information.
  Basic Settings

  Language and Input| Sets the default Language.
  Time & Date| Change the date and time format.
  Display| Settings for Backlight, wallpaper and screen saver.
  Change PIN| Changes the existing PIN.
  Bluetooth| Toggles Bluetooth on/off and adds devices.
  APP Accounts| Adds exchange and personal email accounts
  Update Configuration| When requested by a System Administrator, this will apply changes to system setting without restarting the device.
  Analog Headset Mode| Used to set up an analog headset connection.
  Reboot| Performs a complete reboot.  Restarts the device.

STATUS INDICATORS

STATUS BAR ICONS
The icons in the Status Bar help you easily get the current phone status, such as call and message status.

connected
| Handset mode| | Bluetooth-enabled mobile phone paired and connected
| Headset mode| | Wi-Fi mode is on
| Voice Mail| | Wi-Fi signal strength from weak to strong after connecting successfully
| Auto Answer| | The USB flash drive is detected
| Do Not Disturb (OND)| | Screenshot captured
| Keep Mute| | Downloading file
| Silent Mode| | Uploading file
| Phone Lock| | Upcoming alarm
| Missed Calls| | Unread email
| Always Forward| | Phone Warning
| No Answer Forward| | PSTN box is detected
| Busy Forward| | Wireless Access Point

LINE KEY FEATURE ICONS
The line key icons show the function of the line key. Icon indicators associated with line key features are shown in the chart below.

ICON INDICATORS (ASSOCIATED WITH A LINE)

registers successfully.
| Registering.| | Register failed.
| DND is enabled on this line.| | Call forward is enabled on This line

BUSY LAMP FIELD KEYS
If your Yealink Phone is equipped with a Busy Lamp Field (BLF) the following indicators appear when keys are programmed with internal users.

40](https://manuals.plus/wp-content/uploads/2023/11/Yealink-T58W-SIP-Phone- Icon-40.jpg)| The monitored line is ringing.
| The monitored line is dialing| | The monitored line is busy or in a call.
| The monitored line places a call on hold| | A call is parked to the monitored line.
| The monitored line fails to register or does not exist.| |

YOUR VOICEMAIL

VOICEMAIL: The voicemail system is voice prompted with easy to follow instructions and commands

FIRST TIME VOICEMAIL SET UP
+ Dial *99.
+ Enter your 10 digit subscriber number and press #.
+ Enter the EAS Pin that you were given by your System Administrator.
+ Follow the audio instructions to create a password, record your name + record your personal greeting.

NOTE: The above steps can also be completed in CommPortal. This is an important part of identifying you in the system.

There are multiple greeting types available for you to choose from:

+ PERSONAL GREETING: Plays to everyone that calls you
+ EXTENDED ABSENCE: Plays when you will be away from your office or phone for meetings/vacation, etc.
You can turn off message acceptance when using the extended absence greeting System will remind you extended absence greeting is playing
+ SYSTEM GENERATED: A synthesized greeting that’s set up to include your phone number or recorded name.
+ BUSY: Plays when you have active calls on all available lines.
+ OUT OF HOURS: Can be set to play outside of your normal business hours, weekends and holidays.
+ FORWARDED TO VM: Plays when you have your phone set to forward to voicemail.

NOTES: Through the Self Service CommPortal, you are able to:
+ Use a wizard to set up your voicemail for the first time.
+ Record and change greetings.
+ Choose your voicemail to email options.

LOG IN TO VOICEMAIL FROM ANY TELEPHONE
Log in to voicemail from any account phone or external phone to listen to message, work with personal greeting and other voicemail settings.

LOG IN FROM YOUR OWN PHONE (VISUAL VOICEMAIL):
+ Press the VOICEMAIL (Envelope) Key.
+ Messages are displayed on the screen.

On the left:
+ Tap VOICE MAIL to view a summary of messages or to change your PIN.
+ Tap MESSAGES LIST to return to the list.

In the message list:
+ Select a message and tap PLAY to listen to the message.
+ Tap MORE OPTIONS next to the message, to see additional message options. (See below).
+ Tap the three dots at the very top right to call your voicemail or to delete all messages.

MESSAGE OPTIONS

| + Tap CALL to call the number displayed in the message.
+ Tap MARK AS NEW to keep the message as new after you have listened to it.
If you have not listened to the message this option will read MARK AS READ.
+ Tap FORWARD AS VOICE MAIL to send this message to another user’s voicemail.
+ Tap ADD TO CONTACT to add to your personal contacts list.
+ Tap ADD TO METASWITCH CONTACT to add to the Metaswitch Contacts list.
+ Tap DELETE to delete the message.
---|---

LOG IN FROM ANY EXTERNAL TELEPHONE:
+ Dial: 315-671-0031
+ Enter your 10 digit telephone number and press the # key
+ Enter your pin and press the # key.
+ Press 1 to listen to your messages.

LOG IN FROM ANY PHONE IN YOUR BUSINESS GROUP:
+ Dial: *99
+ Enter your 10 digit telephone number and press the # key
+ Enter your pin and press the # key.
+ Press 1 to listen to your messages.

COMMON VOICEMAIL COMMANDS

Main Menu

Listening to Messages

NOTES: Star (*) will always back you up to the previous menu Pound (#) will bypass a user’s personal greeting

ADDITIONAL VOICEMAIL SETTINGS

There are additional voicemail settings available in the main menu. Some settings are only available when you log in through a telephone. See page 19 for how to log in from any telephone. See the CommPortal User Guide for settings that are available through CommPortal.

WORK WITH GREETING SETTINGS
From the Main Menu, press 3 to work with Greetings. The following greeting settings are available.

Press 1 to work with the personal greeting
Press 2 to work with the extended absence greeting
Press 3 to choose a system generated greeting or to work with your recorded name
Press 5 to work with the greeting that plays when your phone is busy
Press 6 to work with your out of hours greeting (this allows to set a schedule for a greeting that plays outside of your normal business hours). See also the CommPortal User Guide.
Press 9 to work with the greeting callers here when your phone is set to forward all calls to voicemail

WORK WITH TIMESAVER AND CONVENIENCE SETTINGS
From the Main Menu, press 4 to work with Settings. The following settings are available.

Press 1 to work with group lists – add / edit / delete group lists.
Press 2 to work with timesaver settings – turn autoplay on / off, work with Urgent Message settings and change your message
header and body settings.
Press 3 to work with Security – change the pin, set fast login or set skip pin.
Press 5 to work with Notifications – message waiting indicator, email notifications and phone notifications.
Press 6 for Additional Settings – Check the Operator number or turn Marketing broadcasts on / off.
Press 0 to hear helpful hints.

TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone.
+ Tap TRANSFER, call automatically held
+ Press *99 and enter EXTENSION Number
+ Tap BLIND TRANSFER

LEAVE A MESSAGE FOR ANOTHER USER WITHOUT RINGING THE PHONE:
+ Press *99
+ Enter Extension Number.
+ Lift HANDSET, press SPEAKER or tap AUDIO CALL.

SET UP AN EMAIL ACCOUNT

You can add an email account to the telephone just as you would to any device such as a tablet.

TO BEGIN:
Tap SETTINGS.
Tap APP ACCOUNTS.
Under BASIC SETTINGS, tap + ADD ACCOUNT.
Select the type of email: EXCHANGE OR PERSONAL (IMAP).
Enter your email address and tap NEXT.
Enter your password and tap NEXT.
Set your preferences and tap NEXT.
Select an Optional name for the account and tap NEXT.

SET UP AN OFFICE 365 EMAIL ACCOUNT

WITH MULTI-FACTOR AUTHENTICATION (MFA)
When using MFA, you must create an APP PASSWORD before setting up the account on your phone.
TO BEGIN: Sign into your work account from your PC, go to MY ACCOUNT PAGE and select SECURITY INFORMATION.

+ Return to the Security Infor page and be sue your app password is listed.
+ Open the app you created the app password for (for example Outlook 2016) and past the app password when asked for it.
+ You should only have to do this once per app.

Need support? Connect with us at www.northland.net/support or Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative

References

• Business Unlimited Support | Northland University
• High Speed Internet | Business Phone | Syracuse, Utica, Oneida, Rome
• Business Unlimited Support | Northland University
• Yealink Support

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