Tenveo VL12U VLoop 4K UHD PTZ Conference Room Camera User Manual

Tenveo VL12U VLoop 4K UHD PTZ Conference Room Camera

Product Description

Front

1. Lens
2. Pan&Tilt
3. Standby
4. Power

Back

1. DC 12V
2. RS485
3. RS232
4. USB-C
5. HDMI
6. RJ45 PoE+Support)

Packing List

Performance Characteristics

Remote Control Button Description

• Attentions for Remote Control

1. Please check whether the indicator corresponding to the camera selection area is on or not.
2. If the remote control doesn’t work, please replace the batteries.
3. Make sure the Number keys on the camera selection area are consistent with the remote control address in the menu.

Camera Menu Set

When operating the remote control, press [MENU] to enter the main menu of the video camera.

Level 1 Menu- Main Menu

• Language: Support Chinese/English Click the Home button on the Remote to enter the level 2 sub-menu Click the Menu button on the Remote to exit the menu

Level 2, Menu- Exposure

• Mode: Auto/Manual
• Backlight: On/Off the backlight
• ExpComp: Exposure compensation, optional item is O to 15 Flicker: Support 50Hz/60Hz When changing the exposure mode to Manual, the sub-menu is the following
• Iris: FNo. Setting, the value should be F1.6/F2.0/F2.4/F2.8/F3.4/F4.0/ F4.8/F5.6/F6.8/F8.0/F9.6
• Shutter: Shutter value setting, the value is between 1/100000 and 1 Gain, exposure gain setting, the optional item is 0 to 99

Level 2 Menu-Color

• Brightness: Set image brightness Dynamically. Default 50, optional item 0-99
• Contrast: Set image contrast Dynamically. Default 50, optional item 0-99
• Hue: Set the relateive brightness of the image. Default 50, optional item 0-99
• Saturation: Set image color effect. Default 50, optional item 0-99
• Sharpness: Set sharpness level. Default 50, optional item 0-99
• WB mode: Auto/Manual/VAR

When the WB mode is Auto, the Rtuning and Btuning value can be tuned, the range is 0 to 99; When the WB mode is Manual, the submenu will be the following,

In manual WB mode, the following values can be adjusted. The Rgain and Bgain values can be tuned, the range is 0 to 99; When the WB mode is VAR, the submenu will be the following,

The range for the colour temp can be adjusted between 2500K to 9000K;

Level 2 Menu Image

• Flip: Enable/disable the picture up/down flip
• Mirror: Enable/disable the picture left/right flip
• Video Format: 1080P60/1080P50/1080P30/1080P25/720P/60/720P/50
• USB Mode: ISOC/BULK
• USB mode: Adjust between Isochronous transfer mode and Bulk transfer mode
• Style Mode: Normal, PC, Bright

Level 2 Menu-Information

• Model: HD Camera
• Version: 1.1.1.1
• Date: 2022-11-04
• Notice: The version number here is just an example, the actual parameters shall prevail.

• Procotol: Auto/Visca/Pelco-D/Pelco-P
• Baudrate: 2400/4800/9600/38400
• RC Address: All/1/2/3/4

Level 2 Menu-Information

• Model: 4K Camera
• Version: 1.1.1.0
• Date: 2022-09-13
• Notice: The version number here is just an example, the actual parameters shall prevail.

Common Operation Instructions

Camera Select
Refer to the dial-up at the bottom of the camera and choose the camera address number that you want to control (1-4).

Camera Direction Control

Note: Press the direction key when you need to adjust the angle. If you want to move the camera slowly, just click the direction key; If you want to move the camera fast at a large scale, just long-press the button.

Camera Focusing Mode Control

• [AUTO FOCUS] Switch the focus mode to AUTO
• [ MANUAL FOCUS] Switch the focus mode to
• MANUAL [ FAR] Far focus manually
• [ NEAR] Near focus manually

Camera Zoom Control
Press any one of the 4 [ZOOM] to make the zoom functioning. These 4 keys are not applicable for fixed-focus cameras.

Preset Setup, Call, Cancel

1. Reserve Preset: Press [ PRESET l, then press one of the numbers (0- 9) to reserve a preset that corresponds to the NUMBER.
   Note: You can set up 10 presets at most by the remote control.

2. Call Preset: Press the NUMBER (0-9) directly to call the reserved preset.
   Note: It won’t work if there’s no preset reserved in the corresponding number.

3. Remove Preset: Press [ RESET l, then press one of the numbers (0- 9) to remove a preset that corresponds to the NUMBER.

RS-232 Interface Distribution

1. N.C.
2. N.C.
3. TXD
4. GND
5. RDX
6. N.C.
7. N.C.
8. N.C.

RS-485 Interface Distribution

PIN NUM/FUNCTION

• * DTR IN+ (connect to RS-485)

  • DSR IN-(connect to RS-485)

Network Function

1. Operating System: Windows 7/8/10, Mac OS X, Linux, Android Network Protocol: TCP/IP Client PC: P4/128M RAM/40G HDD/ support scaled graphics card, support DirectX 8.0 or more advanced versions.

2. Equipment installation
   Connect your HD video camera to your internet or your PC via network cable, or connect by Switch/Router. You can log into the camera’s web interface with the default or modified IP. (Different models have different IP, please check the default IP at the bottom of the camera.)

3. How to query the IP address of your PC (Note the text in the box)

How to add networking

1. Open the computer network local connection attribute window, select “Internet Protocol Version 4 : TCP/IPv4;
2. Double-or-right-click ” Internet Protocol Version 4 (TCP/IPv4) ;
3. Enter the Internet Protocol Version 4 (TCP/IPv4) window.
4. Change the computer’s IP to 192.168.1. 115 so that the computer IP and camera IP are on the same network segment.

PS: If no network segment is added, You will fail to log in. The default IP address of the product is 192.168.1.205. The IP address cannot conflict with the IP address of other computers or products. Before adding, please verify whether the IP already exists.

1. Input http://192.168.1.205 to IE(better with IE or Google web browser), and a login window pops up, input user name: admin, password: admin, language: English, shown as below.
2. When Logging in for the first time, you need to download the Plug-in, input the user and password, and log in.

When logging in, the preview image will be displayed.

Users can set the PTZ, image parameter, Exposure and AWB after the preview image comes out.

Users need to change the camera IP address to the PC’s original IP address. Return the PC’s IP to the original IP address, and select obtain IP address automatically.

Users can also set the parameters of Ethernet, Port, RTMP, and RTSP.

Video streaming

RTSP video streaming For example: Use VLC media player. Media–Open Network streaming–Enter Network URL: rtsp://192.168.110.205:554/media/live/1/1

Configure parameters according to the network environment. For example, if the camera IP address is 192.168.110.205, then the RTSP main streaming address should be set as below: rtsp://192.168.110.205:554/media/live/1/1

RTMP Video streaming
“Network setup”- “RTMP”-Stream 1: URL; Stream 2: URL or stay to be unfilled up
For example, if using YOUTUBE as the streaming platform, then firstly copy the Stream URL of YOUTUBE and paste it to the text box after Stream 1 with a slash at the end of the Stream URL, secondly copy the Stream key of YOUTUBE and paste it right after the slash at Stream 1. When Stream 1 doesn’t work well, then copy the Backup Server URL and Stream key of YOUTUBE, and paste it to the text box after Stream 2 as done to Stream 1.

VISCA over IP
VISCA Protocol is transmitted through IP to reduce RS232/RS485 cabling (the controller must support IP communication) Communication Port Specification:

• Control Port: RJ45
• IP Protocol: IPV4
• Transmission Protocol: Sony VISCA; ONVIF
• IP address: Setting through the web
• Port address: Sony VISCA(52381) ONVIF(80)
• Application Range: Under the same network segment

Trouble Shooting

Surface Installation
Put the camera on the desk flatly, and make sure the camera is in a horizontal position. If you want to put the camera on an oblique surface, please make sure the angle of inclination is less than 15 degrees to ensure the camera pan and tilt work in normal operation.

Wall Mount Installation

Before requesting service from the service engineer, please refer to the following methods to remove failures. If the failures still can’t be solved, please contact us for assistance.

Q: The video of the camera cannot be displayed on the screen.
A: Please check the connection between the power cable, video cable, camera and monitor, and fix the connector on each end.

Q: It’s unable to Pan, Tilt and Zoom camera.
A: Because the menu was displayed on the monitor. Please re-operate after exiting the menu.

Q: Why does the camera rotate for about 10 seconds after powering on?
A: This is the normal self-test of the camera.

Q: Poor Image quality while using in church or other low-light conditions.
A: Press the menu (ON/OFF) to adjust the backlight effect to suit the church lighting properly.

Q: The remote control is not working or is insensitive.
A: 1)Not work, please replace batteries. Not sensitive: Choose the correct “IR select” number to respond to the camera. Control the camera within 10m (32.8ft). Remove the obstacles. Aim at the sensor which is in front of the camera when controlling it.

Q: The USB interface is not identifiable.
A: Please check if the USB cable and extension cable are well connected or not. If yes, change to another USB interface and try to connect again.

Q: It won’t be controlled via RS-232/RS-485 when the camera connects to the PC.
A: Make sure there is a correct connection between the camera and PC. (Reference to RS-485 and RS-232 Pins distribution on page 10).

Q: Why no ceiling mount bracket?
A: The camera comes with a wall mount, ceiling mount or tripod brackets need to buy it separately.

Q: Does this camera have a built-in mic?
A: No, this camera comes with no built-in mic.

Q: Can we control the camera only with the remote control?
A: You can control the camera by remote control, keyboard controller (joystick), and software.

Maintenance Services

All products purchased from our company are guaranteed to keep in good repair for 36 months. If there are any quality problems during the guarantee period, we will maintain them for free. Under any of the following warranties, related maintenance costs will be collected

1. The product was not normally used.
2. Fire, electric shock, outside object collapse or other natural disasters cause the equipment damaged.
3. Unauthorized repair, misuse, abuse or change.

Warranty Card

Thank you so much for choosing our products.

User’s Info

• Name
• Email
• Address
• Tel
• Post Code

Product’s Info

• Product Name:
• Factory Serial Number:

Fault Description

Attention

1. This card is considered as the protection to fix the warranty, so please reserve it carefully. Please fill in truthfully.
2. Please indicate the model number, factory serial number and a detailed description of the fault information.

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