Tenveo TEVO-VL12U 4K PTZ Camera User Manual

: June 14, 2024
: Tenveo

**Tenveo TEVO-VL12U 4K PTZ Camera User Manual

**

Product Description

**Front

**

Lens
Pan Tilt
Standby
Power

Back

Packing List

4K PTZ camera
DC 12V power supply
Wall mount
User manual
Mounting screws
Remote control
USB cable

Performance Characteristics

Item Name| USB3.0/HDMI PTZ Camera with 12x zoom|
---|---|---
Model No.| TEVO-VL12U
Image Sensor| Sony IMX415 1/2.8″ CMOS
Effective Pixels| 8.29MP, 16:9
Lens| f=3.9-46.8mm
Aperture| F16-F9.6
Video Format| HDMI(4KP@30/25fps, 1080P@ 60/50/30/25fps, 720P@60/50/30/25fps)
USB3.0(3840 2160P@30fps, 25601440P @30fps, 19201080P@30fps, 1280720P @30fps, 640480P@30fps, 320240P@30fps
YUY2/NV12/H.264/H.265/MJPG
Optical Zoom| 12x zoom
Horizontal Angle| 70.82 (W)-6.48 (T))| SNR| 50dB
Vertial Angle| 42.72(W)-3.66″(T)| Focus| Auto/Manual
Diagonal Angle| 78.58 (W)-7.42 (T)| Digital Noise Reduction| 2D & 3D Noise Reduction
Backlight Compensation| Support| Exposure| Auto/Manual
I/O Interface
Video Interfaces| HDMI, TYPE-C, Ethernet
Video Compression Format| H.264, H.265, MJPG, YUY2, NV12
LAN| 10M/100M adaptive Ethernet port, Support PoE IEEE802.3af
Network Protocol| RTSP, RTMP, ONVIF, GB28181; Support VISCA Over IP
Control Protocol| VISCA/Pelco-D/Pelco-P: Baud Rate: 9600/4800/38400/2400
Control Interface| RS232 input only, RS485, TYPE-C(UVC1.1)
PTZ Parameter
Pan/Tilt Rotation| 175,-90 +90°
Pan Control Speed| 0.1-80°/sec
Tilt Control Speed| 0.1-60°/sec
Preset Number| 255 presets by Pelco-D, 32 presets by Pelco-P, 7 presets by Visca (10 presets by remote controller)
General Parameter
Operation Systems| Windows 7, Windows 8.1, Windows 10, Windows 11; Android, Mac OS 10.10 or higher, Linux (Require to support UVC.)
Input Voltage| DC 12V
Input Current| 1.0A(Max.)
Power Consumption| 13W(Max.)
Store Temperature| -100+60
Store Humidity| 20%-90%
Working Temperature| -10+50
Working Humidity| 20%-80
Dimension(WHD)| 171.6 12.6171.6mm/260217197mm (before/after packing)
NW/GW| 1.43kg/2.096kg
Accessories| 1xCamera; 1xUSB Cable, 1xPower Adapter; 1xWall Mount, 1xManual
Mfg Warranty| 3 Years Parts & Labor

Remote Control Button Description

No	Name	Function
1	Launch Window	Remote Control Launch Window
2	Power	Enter into Standby mode by pressing
3	PTZ Reset	Reset the PTZ
4	Camera Select Key	Select the camera need to control
5	Position	Preset position setup keys, include [PRESET) and [RESET)Set the

★Attentions for Remote Control

Please check whether the indicator corresponding to the camera selection area is on or not.
If the remote control doesn’t work, please replace batteries.
Make sure the Number keys on the camera selection area are consistent with the remote control address in the menu

Camera Menu Setup

When operating remote control, press [MENU】 to enter main menu of the video camera.

**Level 1 Menu- Main Menu

**

Language: Support Chinese/English Click the Home button on the Remote to enter level 2 sub-menu Click the Menu button on the Remote to exit menu

**Level 2, Menu- Exposure

**

Mode: Auto/Manual Backlight: On/Off the backlight
ExpComp: Exposure compensation, optional item is 0 to 15
Flicker: Support 50Hz/60Hz When changing the exposure mode to Manual, the sub-menu is the following

Iris: FNo. Setting, the value should be F1.6/F2.0/F2.4/F2.8/F3.4/F4.0/ F4.8/F5.6/F6.8/F8.0/F9.6
Shutter: Shutter value setting, the value is between 1/100000 and 1
Gain, exposure gain setting, optional item is 0 to 99

**Level 2 Menu-Color

**

Brightness: Set image brightness Dynamically. Default 50, optional item 0-99
Contrast: Set image contrast Dynamically. Default 50, optional item 0-99
Hue: Set the relateive brightness of the image. Default 50, optional item 0-99
Saturation: Set image color effect. Default 50, optional item 0-99
Sharpness: Set sharpness level. Default 50, optional item 0-99
WB mode: Auto/Manual/VAR

When the WB mode is Auto, the Retuning and Bunting value can be tuning, the range is 0 to 99;
When the WB mode is Manual, the sub menu will be the following,

In manual WB mode, the followings value can be adjusted. The Ragin and Bain value can be tuning, the range is 0 to 99;
When the WB mode is VAR, the sub menu will be the following,

The range for the color temp can be adjusted between 2500K to 9000K;

**Level 2 Menu Image

**

Flip: Enable/disable the picture up/down flip
Mirror: Enable/disable the picture left/right flip
Video Format: 1080P60/1080P50/1080P30/1080P25/720P/60/720P/50
USB Mode: ISOC/BULK
USB mode: Adjust between Isochronous transfers mode and Bulk transfers mode
Style Mode: Normal, PC, Bright 5.5 Level 2 Menu-Information

Model: HD Camera
Version: 1.1.1.1 Date: 2022-11-04
Notice: The version number here is just an example, the actual parameters shall prevail.

Procotol: Auto/Visca/Pelco-D/Pelco-P
Baudrate: 2400/4800/9600/38400
RC Address : All/1/2/3/4 5.6 Level 2 Menu-Information

Model: 4K Camera
Version: 1.1.1.0 Date: 2022-09-13
Notice: The version number here is just an example, the actual parameters shall prevail.

Common Operation Instructions

Camera Select

Refer to the dial-up at the bottom of the camera and choose camera address number that you want to control **(1-4)

**

Camera Direction Control

Turning up
Turning down
Turning left
Turning right
Turning to default

Note: Press the direction key when you need to adjust the angle. If you want to move the camera slowly, just click the direction key; If you want to move the camera fast at a large scale, just long-press the button.

Camera Focusing Mode Control

[AUTO FOCUS 】 Switch the focus mode to AUTO
【MANUAL FOCUS ] Switch the focus mode to MANUAL
【FAR] Far focus manually
【NEAR] Near focus manually

Camera Zoom Control

Press any one of the 4 [ZOOM】 to make the zoom functioning. These 4 keys are not applicable for fixed focus cameras.

**Preset Setup, Call, Cancel

**

Reserve Preset: Press 【PRESET】 then press one of the numbers (0- 9) to reserve a preset that correspond to the NUMBER.
Note: You can setup 10 presets at most by the remote control.
Call Preset: Press the NUMBER (0-9) directly to call the reserved preset.
Note: It won’t work if there’s no preset reserved in the corresponded number.
Remove Preset: Press 【RESET】 , then press one of the number (0- 9) to remove a preset that corresponds to the NUMBER

RS-232 Interface Distribution

VISCA RS-232 IN

N.C
N.C.
TXD
GND
RXD
N.C.
N.C.
N.C

RS-485 Interface Distribution

PIN NUM	FUNCTION
A	DTR IN+ (connect to RS-485)
B	DSR IN-(connect to RS-485)

Network Function

Operating System:
Windows 7/8/10, Mac OS X, Linux, Android Network Protocol: TCP/IP Client PC: P4/128M RAM/40G HDD/ support scaled graphics card, support DirectX 8.0 or more advanced versions.

Equipment installation
Connect HD video camera to your internet or your PC via network cable, or connect by Switch/Router.
You can log into the camera’s web interface with the default or modified IP. (Different models have different IP, please check the default IP at the bottom of the camera.)

How to query the IP address of your PC (Note the text in the box)

Windows Settings

Devices
Bluetooth, printers, mouse
Accounts
Your accounts email, sync. work, family
Privacy
Location camera, microphone
Phone
Link your Android, iPhone
Time & Language
Speech, region, date
Update & Security
Windows Updates recovery. backup
Gaming
Xbox Game Bar, captures, Game mode

Status

**Network status

**

You’re connected to the Internet
If you have a limited data plan, you can make this network a metered connection or change other properties.

If you set a data limit, Windows will set the metered connection setting for you to help you stay under your limit.

IP settings

IP assignment: Automatic (DHCP)

Properties

Link speed (Receive/Transmit): 1000/1000 (Mbps)
IPv4 address: 192.168.110.115
IPv4 DNS servers: 192.168.110.1
Primary DNS suffix: lan
Manufacturer: Realtek
Description: Realtek PCIe GBE Family Controller
Driver version : 10.13.1223.2016
**Physical address (MAC):** FO-2F-74-DA-67-F2

How to add networking
Open the computer network local connection attribute window, select “Internet Protocol Version 4 TCP/IPv4;
Double-or-right-click ” Internet Protocol Version 4 (TCP/IPv4);
Enter the Internet Protocol Version 4 (TCP/IPv4) window.
Change the computer’s IP to 192.168.1.115 so that the computer IP and camera IP are on the same network segment
PS :If no network segment is added, You will fail to log in. The default IP address of the product is 192.168.1.205. The IP address cannot conflict with the IP address of other computers or products. Before adding, please verify whether the IP already exists
Properties

Input http://192.168.1.205 to IE(better with IE or Google web browser), a login window pop up, input user name: admin, password: admin, language: English, shown as below.

When Logging in for the first time, you need to download the Plug-in, input the user and password, log in.

IP CAMERA Web Service

When logging in, the preview image will be displayed.
display

Users can set the PTZ, image parameter, Exposure and AWB after the preview image comes out.
display

Users need to change the camera IP address to PC’s original IP address. Return PC’s IP to the original IP address, select obtain IP address automatically

Users can also set the parameters of Ethernet, Port, RTMP, RTSP

Video streaming

RTSP video streaming For example: Use VLC media player.

Media–Open Network streaming–Enter Network URL: rtsp://192.168.110.205:554/media/live/1/1

Configure parameters according to the network environment.

if camera IP address is 192.168.110.205,then RTSP main streaming address should be set as below: rtsp://192.168.110.205:554/media/live/1/1

Network streaming

RTMP video streaming

“Network setup”–“RTMP”–Stream 1:
URL; Stream 2: URL or stay to be unfilled up
Network streaming

For example, if using YOUTUBE as the streaming platform, then firstly copy Stream URL of YOUTUBE and paste it to the text box after Stream 1 with a slash at the end of the Stream URL, secondly copy Stream key of YOUTUBE and paste it right after the slash at Stream 1. When Stream 1 doesn’t work well, then go to copy Backup Server URL and Stream key of YOUTUBE, and paste it to the text box after Stream 2 as done to Stream 1.

VISCA over IP

VISCA Protocol is transmitted through IP to reduce RS232/RS485 cabling(the controller must support IP communication)
Communication Port Specification:
Control Port: RJ45
IP Protocol: IPV4
Transmission Protocol: Sony VISCA; ONVIF
IP address: Setting through the web
Port address: Sony VISCA(52381） ONVIF(80)
Application Range : Under the same network segment

Trouble Shooting

Surface Installation

Put the camera on the desk flatly, and make sure the camera is in a horizontal position. If you want to put the camera on an oblique surface, please make sure the angle of inclination is less than 15 degrees to ensure the camera pan and tilt work in normal operation.
Surface Installation

Wall Mount Installation

Before requesting service to service engineer, please refer to the following methods to remove failures. If the failures still can’t be solved, please contact us for assistance.
Step 1:
Mounting the wall mount bracket Wall mount

Wall mount bracket (This side is to the wall.) Mounting the bracket vertically to the wall with screws

Step 2:
Install the camera Screw hole Rotate the camera clockwise to install it

Q: The video of the camera cannot be displayed on the screen.

Please check the connection between power cable, video cable, camera and monitor, fix the connector on each end.

Q: It's unable to Pan, Tilt and Zoom camera.

: Because the menu was displayed on monitor. Please re-operate after exiting the menu

Q: Why the camera rotates for about 10 seconds after power on?

A: This is the normal self-test of the camera.

Q: Poor Image quality while using in church or other low-light conditions.

: Press menu (ON/OFF) to adjust backlight effect to suit the church lighting properly

Q: Remote control is not working or insensitive.

Q: USB interface is not identifiable.

Please check if the USB cable and extension cable are well connected or not. If yes, change to another USB interface and try to connect again.

: It won't be controlled via RS-232/RS-485 when camera connect to PC.

Make sure it is a correct connection between the camera and PC. (Reference to RS-485 and RS-232 Pins distribution on page 10).

Q: Why no ceiling mount bracket?

Camera comes with wall mount, ceiling mount or tripod brackets need to buy separately.

Q: Does this camera have built-in mic?

A: No, this camera comes with no built-in mic.

Q: Can we control the camera only by the remote control?

: You can control the camera by remote control, keyboard controller (joystick), and software

Maintenance Services

All products purchased from our company are guaranteed to keep in good repair for 36 months. If there are any quality problems during the guarantee period, we will maintain them for free. Under any of the following warranties, related maintenance costs will be collected:

Product was not normally used.
Fire, electric shock, outside object collapse or other natural disasters causing the equipment damaged.
Unauthorized repair, misuse, abuse or change.

Warranty Card

Thank you so much for choosing our products.

User’s Info Name:
Tel:
Email:
Post Code:
Address:
Product’s Info
Product Name:
Factory Serial Number:
Fault Description:

Attention

This card is considered as the protection to fix warranty, so please reserve it carefully. Please fill in truthfully.
Please indicate the model number, factory serial number and the detailed description of the fault information.