Tenveo VHD-PRO 3X Optical Zoom PTZ Conference Room Camera User Manual

: June 14, 2024
: Tenveo

Table of Contents

Tenveo VHD-PRO 3X Optical Zoom PTZ Conference Room Camera
Product Information
Product Usage Instructions
Product Description
Packing List
Performance Characteristics
Remote Control Button Description
Camera Menu Setup
Common Operation Instructions
Installation Instructions
Trouble Shooting
Maintenance Services
Warranty Card
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Tenveo VHD-PRO 3X Optical Zoom PTZ Conference Room Camera

Tenveo-VHD-PRO-3X-Optical-Zoom-PTZ-Conference-Room-Camera-
PRODUCT

Product Information

Model No.: PTZ Video Camera
Sensor: 1/2.8” SONY CMOS
Effective Pixels: 2.38 megapixels
Video Signals: 1080p@60/50/30/25fps, 720p@60/50/30/25fps
Zoom Lens: 3x optical zoom, 10x optical zoom, 12x optical zoom, 20x optical zoom
Aperture: F1.96-3.64, F1.8-2.6, F1.88-3.77, F1.8-3.9
Horizontal Angle: Varies depending on the zoom lens
Vertical Angle: Varies depending on the zoom lens
Diagonal Angle: Varies depending on the zoom lens
Video Output: USB3.0, HDMI
LAN Network Protocol: Not specified
Video Encoding Format: H.264, H.265, MJPG, YUY2
Video Resolution: 1080P (1920 1080) etc, 4K (38402160) etc
Signal Standard: NTSC/PAL
Preset Position Control Interface: RS-232 (input only), RS-485, USB
Shutter Baud Rate: 2400/4800/9600/38400bps
Control Protocol: VISCA, PELCO-D, PELCO-P(RS-232, RS-485)
USB Protocol: UVC1.1
Minimal Illumination: 0.1Lux
Horizontal Rotation: Varies depending on the zoom lens
Vertical Rotation: Varies depending on the zoom lens
Power Supply: DC 12V/2A
Power Consumption: 12W
Work Temperature: Not specified
Work Humidity: 0~95% RH
Product Size: 247.1152169.6mm/285217197mm(before / after packing)
Product Weight: 1.37kg/2.45kg (net / gross weight)

Product Usage Instructions

Connect the PTZ Video Camera to a power source using the provided DC 12V/2A power supply.
Choose the appropriate zoom lens for your desired field of view.
Connect the video output of the PTZ Video Camera to a display device using the USB 3.0 or HDMI cable.
If necessary, connect the PTZ Video Camera to a LAN network using the LAN network protocol (not specified).
Set the desired language (Chinese or English) by navigating to the Main Menu using the remote control and selecting the Language option.
To control the PTZ Video Camera, use the remote control’s Camera Select Key to choose the camera you want to control.
Use the Preset Position keys (PRESET and RESET) to set and reset preset positions for the camera.
Adjust the video brightness using the Brightness function.
To freeze the screen, turn on or off the Screen Freeze function.
Use the Mirror function to enable or disable video mirroring (left and right).
Use the Up and Down keys to control the vertical rotation of the PTZ Video Camera.
Use the PTZ Control Key to move the camera according to the arrow indicators.
Press the Return Key to return the PTZ Video Camera to its original position.
Access the OSD Menu by pressing the Menu button on the remote control.
Use the ZOOM Slow and ZOOM Fast keys to zoom in and out of the video slowly or quickly.
Long press the L/R Set Key for 10 seconds to switch the left and right directions.
Turn on or off backlight compensation using the Backlight Key.
Press the PTZ Reset Key to return the camera to its original position.
The Auto Focus function is set to default (Auto Focus), but it can be changed to far, near, or manual focus using the Auto Focus key.

Product Description

Front

Back

$Tenveo-VHD-PRO-3X-Optical-Zoom-PTZ-Conference-Room-Camera-FIG-1 $2$$

Packing List

$Tenveo-VHD-PRO-3X-Optical-Zoom-PTZ-Conference-Room-Camera-FIG-1 $3$$

Performance Characteristics

Model No.| 1080P 3X Zoom| 1080P 10X Zoom| 1080P 12X Zoom| 1080P 20X Zoom| 4K 12X Zoom
---|---|---|---|---|---
Sensor| 1/2.8”SONY CMOS| 1/2.8”SONY CMOS
Effective Pixels| 2.38 mega pixel| 8.29mega pixel
Video Signals| 1080p@60/50/30/25fps, 720p@60/50/30/25fps| 4K@30/25fps,

1080p@60/50/30/25fps,

720p@60/50/30/25fps

Remote Control Button Description

No	Name	Function
1	Lunch Window	Remote control launch window
2	Power Key	Enter into standby mode by pressing it
3	Camera Select Key	Select the camera needed to control
4	Preset Position	Preset position setup keys,

include【PRESET】and【RESET】

Set the preset position Reset the preset position

Attentions for Remote Control

Please check whether the indicator corresponding to the camera selection area is on or not.
If the remote control doesn’t work, please replace the batteries.
Make sure the Number keys on the camera selection area are consistent with the remote control address in the menu.

When operating remote control, press IMENU] to enter main menu of the video camera.
Level 1 Menu – Main Menu

Language: Support Chinese/English

Click the Home button on the Remote to enter level 2 sub-menu
Click the Menu button on the Remote to exit menu

Level 2 Menu – Exposure

Mode: Auto/Manual
Backlight: On/Off the backlight
ExpComp: Exposure compensation, optional item is 0 to 15
Flicker: Support 50Hz/60Hz When changing the exposure mode to Manual, the sub-menu is as follows,
Iris: F No.Setting, the value should be F1.6/F2.0/F2.4/F2.8/F3.4/F4.0/F4.8/F5.6/F6.8/F8.0/F9.6(Suitable for 10x and 12x Zoom PTZ Camera)
Shutter: Shutter value setting, the value is between 1/100000 and 1/25
Gain: Exposure Gain Setting, the optional item is 0 to 99
Flicker: Off/50HZ/60HZ

Level 2 Menu – Color

Brightness: Set image brightness dynamically. Default 50, optional item is 0-99
Contrast: Set image contrast dynamically. Default 50, optional item is 0-99
Hue: Set the relative brightness of the image. Default 50, optional item is 0-99
Saturation: Set image color effect. Default 50, optional item is 0-99
Sharpness: Set sharpness level. Default 50, optional item is 0-99
WB mode: Auto/Manual/VAR
When the WB mode is Auto, the Rtuning and Btuning values can be tuned and the range is 0 to 99
When the WB mode is Manual, the sub-menu will be the following:

In manual WB mode, the above values can be adjusted. The Rgain and Bgain value can be tuned, the range is 0 to 99. When the WB mode is VAR, the sub-menu will be the following:

The range for the color temp can be adjusted between 2500K to 9000K.

Level 2 Menu – Image

Flip: Off/On, Enable/disable the picture up/down
Mirror: Off/On, Enable/disable the picture left/right flip
Video Format: 1080P60/1080P50/1080P30/1080P25 720P60/720P50/720P30/720P25
Menu Mirror: Off/On, Enable/disable the menu picture left/right flip
Mode: ISOC/BULK
USB mode: Adjust between Isochronous transfers mode and Bulktransfers mode. Style Mode: Normal, PC, Bright

Video Format
1080P supports video formats as follows:

4K supports video formats as follows:

Level 2 Menu P/T/Z

Acc Curve: Adjust the rotation speed of the Pan and Tilt, Fast/Middle/Slow,

Level 2 Menu-Communication

Protocol: Default Visca, option item Visca/PELCO-D/PELCO-P/Auto
Address: Set the camera’s address, option item 1-7 in Visca, 1-255 in PELCO-D, 1-32 in PELCO-P
Baudrate: Default 9600, option item 2400/4800/9600/38400
RC Address: Set the IR remote control’s address to control the corresponding camera, option item ALL/1/2/3/4

Level 2 Menu-Information

Model: UHD Camera (FHD for 1080P Camera and UHD for 4K Camera)
Version: 1.0.1.0
Date: 2023-08-21
Notice: The version number here is just an example, the actual parameters shall prevail.
Restore: No/Yes, before you Exit the Menu, please choose to restore all settings on the menu or not.

Common Operation Instructions

Camera Select
Set the IR remote control’s address to control the corresponding camera, option item 1/2/3/4

Camera Direction Control

$Tenveo-VHD-PRO-3X-Optical-Zoom-PTZ-Conference-Room-Camera-FIG-1 $6$$

Note: Press the direction key when you need to adjust the angle. If you want to move the camera slowly, just click the direction key; If you want to move the camera fast at a large scale, just long-press the button.

Camera Focus Mode Control

[AUTO] Switch the focus mode to AUTO
[MANUAL] Switch the focus mode to MANUAL
(FAR) Far focus manually
[NEAR] Near focus manually $Tenveo-VHD-PRO-3X-Optical-Zoom-PTZ-Conference-Room-Camera-FIG-1 $7$$

Camera Zoom Control

Press any one of the 4 [ZOOM) to make the zoom function. These 4 keys are not applicable for fixed-focus cameras.

Preset Setup, Call, Cancel

Reserve Preset: Press [PRESET ], then press one of the numbers (0- 9) to reserve a preset that corresponds to the NUMBER.
- Note: You can setup 10 presets at most by the remote control.
Call Preset: Press the NUMBER (0-9) directly to call the reserved preset.
- Note: It won’t work if there’s no preset reserved in the corresponding number.
Remove Preset: Press [RESET ], then press one of the number (0- 9) to remove a preset that corresponds to the NUMBER.

RS-232 Interface Distribution

N.C.
N.C.
TXD
GND
RXD
N.C.
N.C.
N.C.

RS-485 Interface Distribution

PIN NUM	FUNCTION
A	DTR IN+ (connect to RS-485)
B	DSR IN-(connect to RS-485)

Installation Instructions

Surface Installation
Put the camera on the desk flatly, and make sure the camera is in a horizontal position. If you want to put the camera on an oblique surface, please make sure the angle of inclination is less than 15 degrees to ensure the camera’s pan&tilt works normally. $Tenveo-VHD-PRO-3X-Optical-Zoom-PTZ-Conference-Room- Camera-FIG-1 $12$$

Wall Mount Installation

$Tenveo-VHD-PRO-3X-Optical-Zoom-PTZ-Conference-Room-Camera-FIG-1 $13$$

Trouble Shooting

Before requesting service to the service engineer, please refer to the following methods to remove failures. If the failures still can’t be solved, please contact us for assistance.

Q: The video of the camera cannot be displayed on the screen.
- A: Please check the connection between the power cable, video cable, camera and monitor, fix the connector on each end.
Q: It’s unable to Pan, Tilt, and Zoom camera.
- A: Because the menu was displayed on the monitor. Please re-operate after exiting the menu.
Q: Why does the camera rotate for about 10 seconds after powering on?
- A: This is the normal self-test of the camera.
Q: Poor Image quality while using in church or other low-light conditions.
- A: Press the menu (ON/OFF) to adjust the backlight effect to suit the church lighting properly.
Q: The remote control is not working or is insensitive.
- A: 1 Not work, please replace batteries. Not sensitive: Choose the correct “IR select” number to respond to the camera. Control the camera within 10m (32.8ft). Remove the obstacles. Aim at the sensor which is in front of the camera when controlling it.
Q: The USB interface is not identifiable.
- A: Please check if the USB cable and extension cable are well connected or not. If yes, change to another USB interface and try to connect again.
Q: It won’t be controlled via RS-232/RS-485 when the camera connects to PC.
- A: Make sure it is a correct connection between the camera and PC. (Refer to RS-485 and RS-232 Pins distribution on page 12).
Q: Why no ceiling mount bracket?
- A: Camera comes with wall mount only. ceiling mount or tripod brackets need to buy separately.
Q: Does this camera have a built-in mic?
- A: No, this camera comes with no built-in mic.
Q: Can we control the camera only by the remote control?
- A: You can control the camera by remote control, keyboard controller (joystick), and software.

Maintenance Services

All products purchased from our company are guaranteed to keep in good repair for 36 months. If there are any quality problems during the guarantee period, we will maintain them for free. Under any of the following warranties, related maintenance costs will be collected:

The product was not normally used.
Fire, electric shock, outside object collapse or other natural disasters cause the equipment damaged.
Unauthorized repair, misuse, abuse or change.

Warranty Card

Thank you so much for choosing our products.

$Tenveo-VHD-PRO-3X-Optical-Zoom-PTZ-Conference-Room-Camera-FIG-1 $14$$

Attention

This card is considered as the protection to fix the warranty, so please reserve it carefully. Please fill in truthfully.
Please indicate the model number, factory serial number, and a detailed description of the fault information. Connect, collaborate, and create with Tenveo.