HEINNER HFF-V280NFSF+ No Frost Freezer Instruction Manual

: June 13, 2024
: HEINNER

HEINNER HFF-V280NFSF+ No Frost Freezer

HEINNER-HFF-V280NFSF+-No-Frost-Freezer-PRODUCT

Product Information

The product is a freezer model HFF-V280NFSF+ manufactured by Heinner. It is designed for residential use and comes with a user manual and warranty card.

Product Usage Instructions

Installation
- Refer to the installation section in the user manual for detailed installation instructions.
Using the Appliance
- To set the temperature of the freezer partition, use the control panel and press the freezer partition temperature setting button.
- This button is also used to activate the SF mode. The alarm light will release red light in case of a problem within the freezer.
- Super freeze mode can be activated by pressing the temperature set button. It will automatically cancel after 54 hours or when the freezer sensor reaches a sufficiently low temperature.
- Adjust the temperature values for the freezer according to the recommended values provided in the user manual.
Storing the Food
- When closing the freezer door, allow some time for equilibrium before attempting to open it again. It may not open easily immediately after closing.
- The freeze mode will be deactivated automatically after 2-3 days to save energy.
- Refer to the user manual for specific instructions on storing dairy products and other types of food.

INTRODUCTION

Before using the appliance, please read carefully this instruction manual and keep it for future reference.
This instruction manual is designed to provide you with all required instructions related to the installation, use and maintenanc e of the appliance.
In order to operate the unit correctly and safely, please read this instruction manual carefully before installation and usage.

SAFETY PRECAUTIONS

GENERAL WARNINGS!

Warning: Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
Warning: Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
Warning: Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
Warning: Do not damage the refrigerant circuit.
Warning: In order to avoid any hazards resulting from the instability of the appliance, it must be fixed in accordance with the following instructions:
Warning: When positioning the appliance, ensure the supply cord is not trapped or damaged.
Warning: Do not locate multiple portable socket outlets or portable power supplies at the rear of the appliance.

Symbol ISO 7010 W021

Warning: Risk of fire/flammable materials If your appliance uses R600a as a refrigerant (this information will be provided on the label of the cooler) you should take care during transportation and installation to prevent the cooler elements from being damaged. R600a is an environmentally friendly and natural gas, but it is explosive. In the event of a leak due to damage of the cooler elements, move your freezer away from open flames or heat sources and ventilate the room where the appliance is located for a few minutes. • While carrying and positioning the freezer, do not damage the cooler gas circuit.

Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
This appliance is intended to be used in household and domestic applications such as:
- staff kitchen areas in shops, offices and other working environments;
- farmhouses and by clients in hotels, motels, and other residential-type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
If the socket does not match the freezer plug, it must be replaced by a service agent or similarly qualified persons in order to avoid a hazard.
A specially grounded plug has been connected to the power cable of your freezer. This plug should be used with a specially grounded socket of 16 amperes. If there is no such socket in your house, please have one installed by an authorized electrician.
This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be done by children without supervision.
If the supply cord is damaged, it must be replaced by a service agent or similar qualified persons, in order to avoid a hazard.
Children aged from 3 to 8 years are allowed to load and unload refrigerating appliances. Children are not expected to perform cleaning or user maintenance of the appliance, very young children (0 3 years old) are not expected to use appliances, young children (3 8 years old) are not expected to use appliances safely unless continuous supervision is given, older children (8 14 years old) and vulnerable people can use appliances safely after they have been given appropriate supervision or instruction concerning use of the appliance. Very vulnerable people are not expected to use appliances safely unless continuous supervision is given.
This appliance is not intended for use at altitudes exceeding 2000 m.

Old and out-of-order freezers

If your old freezer has a lock, break or remove the lock before discarding it, because children may get trapped inside it and may cause an accident.
Old fridges and freezers may contain isolation material and refrigerant with CFC or HFC. Therefore, take care not to harm the environment when you are discarding your old fridges.
Please ask your municipal authority about the disposal of the WEEE for reuse, recycling, and recovery purposes.

Notes:

Please read the instruction manual carefully before installing and using your appliance. We are not responsible for the damage that occurred due to misuse.
Follow all instructions on your appliance and instruction manual, and keep this manual in a safe place to resolve the problems that may occur in the future.
This appliance is produced to be used in homes and it can only be used in domestic environments and for specified purposes.
It is not suitable for commercial or common use. Such use will cause the guarantee of the appliance to be canceled and our company will not be responsible for losses incurred.
This appliance is produced to be used in houses and it is only suitable for cooling/storing foods. It is not suitable for commercial or common use and/or for storing substances except for food. Our company is not responsible for any losses incurred by inappropriate usage of the appliance.

Safety warnings

Do not connect your freezer to the mains electricity supply using an extension lead.
Do not plug in damaged, torn, or old plugs.
Do not pull, bend, or damage the cord.
This appliance is designed for use by adults, do not allow children to play with the appliance or let them hang off the door.
Never touch the power cord/plug with wet hands as this could cause a short circuit or electric shock.
Do not place glass bottles or beverage cans in the ice-making compartment as they can burst as the contents freeze.
Do not place explosive or flammable material in your freezer. Place drinks with high alcohol content vertically in the freezer and make sure that their tops are tightly closed.
When removing ice from the ice-making compartment, do not touch it. Ice may cause frost burns and/or cuts.
Do not touch frozen goods with wet hands. Do not eat ice cream or ice cubes immediately after you have taken them out of the ice-making compartment.
Do not re-freeze frozen goods after they have melted. This may cause health issues such as food poisoning.
Do not cover the body or top of the freezer with any textile material. This affects the performance of your freezer.
Secure any accessories in the freezer during transportation to prevent damage to the accessories.
When the door of the freezer is closed, a vacuum seal will form. Wait for about 1 minute before reopening it.
This application is optional for easy opening of the door. With this application, a little condensation may occur around this area and you may remove it.
Do not use a plug adapter.

To avoid contamination of food, please respect the following instructions:

Opening the door for long periods can cause a significant increase in the temperature in the compartments of the appliance.
Clean regularly surfaces that can come in contact with food and accessible drainage systems
Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food.
Two-star frozen food compartments are suitable for storing pre-frozen food, storing or making ice cream, and making ice cubes.
One–, two, and three-star compartments are not suitable for the freezing of fresh food.
If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mold from developing within the appliance.

PRODUCT DESCRIPTION

This appliance is not intended to be used as a built in appliance. $1HEINNER- HFF-V280NFSF+-No-Frost-Freezer-FIG-1 $1$$

This presentation os only for information about the parts of the appliance. Parts may vary according to the apliance model

1	Control panel
2	Freezer flaps
3	Freezer drawers
4	Freezer bottom drawer
5	Freezer big drawer
6	Ice tray

This model is equipped with icematic compartment in the top drawer.
Freezer Compartment (Freezer): Most Efficient use of energy is ensured in the configuration with the drawers and bins are on stock position.

Dimensions

Overall dimensions

H1| mm| 1860
W1| mm| 595
D1| mm| 650
Space required in use

H2| mm| 2010
W2| mm| 695
D2| mm| 752.5
Overall space required in use

W3| mm| 710.6
D3| mm| 1243.5

INSTALLATION

Before starting to use your freezer, you should pay attention to the following points:

The operating voltage for your freezer is 220 240 V at 50Hz.
The plug must be accessible after installation.
Your freezer may have an odor when it is operated for the first time. This is normal and the odour will fade when your freezer starts to cool.
Before connecting your fridge freezer, ensure that the information on the data plate (voltage and connected load) matches that of the mains electricity supply. If in doubt, consult a qualified electrician.
Insert the plug into a socket with an efficient ground connection. If the socket has no ground contact or the plug does not match, we recommend you consult a qualified electrician for assistance.
The appliance must be connected with a properly installed fused socket. The power supply (AC) and voltage at the operating point must match the details on the nameplate of the appliance (the nameplate is located on the inside left of the appliance).
We do not accept responsibility for any damages that occur due to ungrounded usage.
Place your freezer where it will not be exposed to direct sunlight.
Your appliance should be at least 50 cm away from stoves, gas ovens and heater cores, and at least 5 cm away from electrical ovens.
Your freezer should never be used outdoors or exposed to rain.
When your freezer is placed next to a deep freezer, there should be at least 2 cm between them to prevent humidity from forming on the outer surface.
Do not place heavy items on the appliance.
Do not place anything on your freezer, and install your freezer in a suitable place so that at least 15 cm of free space is available above it.
Use the adjustable front legs to make sure your appliance is level and stable. You can adjust the legs by turning them in either direction. This should be done before placing food in the freezer.
Before using your freezer, wipe all parts with a solution of warm water and a teaspoon of sodium bicarbonate, then rinse with clean water and dry. Place all parts in the freezer after cleaning.
Install the plastic distance guide (the part with black vanes at the rear) by turning it 90° (as shown in the figure) to prevent the condenser from touching the wall.
The freezer should be placed against a wall with a free space not exceeding 75 mm.
This appliance is designed to work in difficult climate conditions (up to 43 °C or 110 °F) and is powered with ‘Freezer technology which ensures that the frozen food in the freezer will not defrost even if the ambient temperature falls as low as 1 5 °C. So you may then install your appliance in an unheated room without having to worry about frozen food in the freezer being spoilt.
When the ambient temperature returns to normal, you may continue using the appliance as usual.

Before using your freezer

When using your freezer for the first time, or after transportation, keep it in an upright position for at least 3 hours before plugging into the mains. This allows efficient operation and prevents damage to the compressor
Your freezer may have a smell when it is operated for the first time. This is normal and the smell will fade away when your freezer starts to cool.

Information on No

Frost Technology No frost freezers differ from other static fre ezers in their operating principle.
In normal freezers, the humidity entering the freezer due to opening the door and the humidity inherent in the food causes freezing in the freezer compartment. To defrost the frost and ice in the freezer compartment, you are periodically required to turn off the freezer, place the food that
needs to be kept frozen in a separately cooled container and remove the ice gathered in the freezer compartment.
The situation is completely different in no frost freezers.
Dry and c old air is blown into the freezer compartment homogeneously and evenly from several points via a blower fan. Cold air dispersed homogeneously and evenly between the shelves cools all of your food equally and uniformly, thus preventing humidity and freezing
Therefore your no frost freezer allows you ease of use, in addition to its huge capacity and stylish appearance.

USING THE APPLIANCE

$1HEINNER-HFF-V280NFSF+-No-Frost-Freezer-FIG-1 $5$$

Control panel

Freezer partition temperature setting button
This button allows setting the temperature of the freezer. In order to set values for the freezer partition,
press this button. Use this button also to activate SF mode.

Alarm light

case of a problem within the freezer, the alarm LED will release a red light Super freezer mode

When would it be used?

To freeze huge quantities of food
To freeze fast food
To freeze food quickly
To store seasonal food for a long time

How to use it?

Press the temperature set button until super super-freezing light comes on
Super freezing LED will light during this mode
Maximum amount of fresh food (in kilograms) to be frozen within 24 hours is shown on the appliance label
This option shall be turned on 24 hours before placing the fresh food to the freezer. After 54 hours, it returns to the normal set value.

During this mode

If you press the temperature set button, the mode will be canceled and the setting will be restored from 16
Super freeze mode will automatically cancel after 54 hours, depending on the environmental temperature or when the freezer sensor reaches a sufficiently low temperature.

Freezer temperature settings

The initial temperature of the Setting Display is 18°C
Press freezer setting button once
Every time you press the button, the setting temperature will decrease. ( 16°C, 18°C, 20°C, super freezing).
If you press the freezer setting button until the super freezer symbol is displayed on freeze.
Settings d isplay and you do not press any button within the following 3 seconds, Super Freezing will blink.
If you keep on pressing, it will restart from last value.

Recommended Temperature Values for Freezer

When to adjust	Inner Temperature
For minimum freezing capacity	-16 °C, -18 °C
In normal usage	-18 °C, -20°C,-22 °C
For maximum freezing capacity	-24 °C

Stand by mode

How To Activate?
- Set the “ 16” set value and push the set button until all LEDs are blinking three times.
How Does It Work?
- In standby mode; all components will be disabled. If the user pushes the set button while in standby mode, all LEDs will blink three times to show stand-by mode is active.
How To Deactivate?
- Push and hold set button A until the display returns to normal working. After the mode is deactivated, the “Alarm LED” may light on the display because the product may be hot. The “Alarm LED” will turn off when the product reaches normal temperature.

Warnings for temperature settings

Your appliance is designed to operate in the ambient temperature ranges stated in the standards, according to the climate class stated in the information label. It is not recommended that your fridge is operated in environments that are outside of the stated temperature ranges.
This will reduce the cooling efficiency of the appliance.
Temperature adjustments should be made according to the frequency of door openings, the quantity of food kept inside the appliance and the ambient temperature in the location of your appliance.
When the appliance is first switched on, allow it to run for 24 hours in order to reach operating temperature. During this time, do not open the door and do not keep a large quantity of food inside.
A 5-minute delay function is applied to prevent damage to the compressor of your appliance when connecting or disconnecting to mains, or when an energy breakdown occurs. Your appliance will begin to operate normally after 5 minutes.

Climate class and meaning:

T (tropical): This refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 43 °C.
ST (subtropical): This refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 38 °C.
N (temperate): This refrigerating appliance is intended to be used at ambient temperatures ranging from 16 °C to 32 °C.
SN (extended temperate): This

Important installation instructions

This appliance is designed to work in difficult climate conditions (up to 43 degrees C or 110 degrees F) and is powered with ‘Freezer Shield’ technology which ensures that the frozen food in the freezer will not defrost even if the ambient temperature falls as low as 15 °C. So you may then install your appliance in an unheated room without having to worry about frozen food in the freezer being spoilt. When the ambient temperature returns to normal, you may continue using the appliance as usual.

Accessories

Ice tray

Fill the ice tray with water and place it in the freezer compartment.
Afte r the water is completely turned into ice, you can twist the tray as shown below to get the ice cube. $1HEINNER-HFF-V280NFSF+-No-Frost-Freezer-FIG-1 $6$$

The icematic

Pull the lever towards you and remove the ice maker tray
Fill with water to the marked level
Hold the left end of the lever and set the ice tray on the icebox
When ice cubes have formed, twist the lever to dr op the ice cubes into the icebox.
Do not fill the icebox with water in order to make ice. It will break.

STORING THE FOOD

For normal operating conditions, set the temperature of the freezer compartment to 18 or 20 C.

The freezer is used for storing frozen food, freezing fresh food, and making ice cubes.
Food in liquid form should be frozen in plastic cups and other food should be frozen in plastic folios or bags. For freezing fresh food; wrap and seal fresh food properly, that is the packaging should be air tight and shouldn’t leak. Special freezer bags, aluminum foil polythene bags and plastic containers are ideal.
Do not store fresh food next to frozen food as it can thaw the froze n food.
Before freezing fresh food, divide it into portions that can be consumed in one sitting.
Consume thawed frozen food within a short period of time after defrosting
Always follow the manufacturer’s instructions on food packaging when storing frozen food.
If no information is provided food, should not be stored for more than 3 months from the date of purchase.
When purchasing frozen food, make sure that it has been stored under appropriate conditions and that the packaging is not damaged.
Frozen food should be transported in appropriate containers and placed in the freezer as soon as possible.
Do not purchase frozen food if the packaging shows signs of humidity and abnormal swelling. It is probable that it has been stored at an unsuitable temperature a nd that the contents have deteriorated.
The storage life of frozen food depends on the room temperature, the thermostat setting,how often the door is opened, the type of food, and the length of time required to transport the product from the shop to your home. Always follow the instructions printed on the packaging and never exceed the maximum storage life indicated
If the freezer door has been left open for a long time or not closed properly, frost will form and can prevent efficient air circulation. To resolve this, unplug the freezer and wait for it to defrost. Clean the freezer once it has fully defrosted.
The freezer volume stated on the label is the volume without baskets, covers, and so on.
Do not refreeze thawed food. It may pose a danger to your health and cause problems such as food poisoning.

NOTE:

If you attempt to open the freezer door immediately after closing it, you will find that it will not open easily. This is normal. Once equilibrium has been reached, the door will open easily.
If you would use maximum freezing capacity of your freezer:
While freezing fresh foods, the maximum amount of fresh food (in kg) that can be frozen in 24 hours is indicated on the appliance label.
For optimum appliance performance to reach maximum freezing capacity, activate Super Freeze (SF) mode 24 hours before placing fresh food into the freezer.
After placing fresh food into the freezer, 24 hours is generally sufficient for freezing. ”Super Freeze” mode will be deactivated automatically in 2 3 days to save energy.

If you would freeze a small amount (up to 3 kg) in your freezer:

Place your food without touching already frozen food and activate “Fast Freezing” mode. You can put your food next to other frozen food after it is completely frozen (after a minimum 24 hours).
Do not re freeze frozen food after it has thawed. This may cause health issues, such as food poisoning.
Allow hot food to completely cool down before placing it in the freezer.
When buying frozen food ensure that these have been frozen at suitable temperatures and that the packing is intact.
Use the fast freezing shelf to freeze home cooking (and any other food that needs to be frozen quickly) more quickly because of the freezing shelf’s greater freezing power. Fast freezing shelf is the bottom drawer of the freezer compartment.
To use the maximum capacity of the freezer compartment, use the glass shelves for the upper and middle section, and the lower basket for the bottom section.

Dairy Products| Preparation| Maximum Storing time (months)| Storing Conditions
---|---|---|---
Packet (Homogenize) Milk| In its own packet| 2-3| Pure Milk – In its own packet
Cheese- xcluding white cheese| In slices| 6-8| The original package may be used for a short storage period. It should be wrapped in foil for longer periods.
Butter, margarine| In its package| 6|
| Maximum Storing time (months)| Thawing time in room temperature (hours)| Thawing time in oven (minutes)
---|---|---|---
Bread| 4 – 6| 2 – 3| 4-5 (220-225 °C)
Biscuits| 3 – 6| 1 – 1,5| 5-8 (190-200 °C)
Pastry| 1 – 3| 2 – 3| 5-10 (200-225 °C)
Pie| 1 – 1,5| 3 – 4| 5-8 (190-200 °C)
Phyllo dough| 2 – 3| 1 – 1,5| 5-8 (190-200 °C)
Pizza| 2 – 3| 2 – 4| 15-20 (200 °C)
Meat and fish| Preparation| Maximum Storing time (month)
---|---|---
Steak| Wrapping in a foil| 6 – 8
Lamb meat| Wrapping in a foil| 6 – 8
Veal roast| Wrapping in a foil| 6 – 8
Veal cubes| In small pieces| 6 – 8
Lamb cubes| In pieces| 4 – 8
Minced meat| In packages without using spices| 1 – 3
Giblets (pieces)| In pieces| 1 – 3
Bologna sausage/salami| Should be packaged even if it has membrane| 1 – 3
Chicken and turkey| Wrapping in a foil| 4 – 6
Goose and Duck| Wrapping in a foil| 4 – 6
Deer, Rabbit, Wild Boar| In 2.5 kg portions and as fillets| 6 – 8
Freshwater fishes

(Salmon, Carp, Crane, Siluroidea)

Note: Frozen meat should be cooked as fresh meat after being thawed. If the meat is not cooked after being thawed, it should never be frozen again.

Vegetables and Fruits| Preparation| Maximum Storing time (months)
---|---|---
String beans and beans| Wash and cut into small pieces and boil in water| 10 – 13
Beans| Hull and wash and boil in water| 12
Cabbage| Cleaned and boil in water| 6 – 8
Carrot| Clean and cut to slices and boil in water| 12
Pepper| Cut the stem, cut into two pieces, remove the core and boil in water| 8 – 10
Spinach| Washed and boil in water| 6 – 9
Cauliflower| Take the leaves apart, cut the heart into pieces, and leave it in water with a little lemon juice for a while|

10 – 12

Blackberry

| Wash and hull| 8 – 12
Cooked fruits| Adding 10 % of sugar in the

container

| 12
Plum, cherry, sourberry| Wash and hull the stems| 8 – 12

CLEANING AND MAINTENANCE

Disconnect the unit from the power supply before cleaning.
Do not wash your appliance by pouring water on it.
Do not use abrasive products, detergents or soaps for cleaning the appliance. After washing, rinse wit clean water and dry carefully. When you have finished cleaning, reconnect the plug t o the mains supply with dry hands.
Make sure that no water enters the lamp housing and other electrical components.
The appliance should be cleaned regularly using a solution of bicarbonate of soda and lukewarm water.
Clean the accessories separately by hand with soap and water. Do not wash accessories in a dishwasher.
Clean the condenser with a brush at least twice a year. This will help you to save on energy costs and increase productivity.
The power supply must be disconnected during cleaning.

Defrosting

Your appliance performs automatic defrosting. The water formed as a result of defrosting passes through the water collection spout flows into the vaporization container behind your appliance and evaporates there.
Make sure you have disconnected the plug of your appliance before cleaning the vaporization container.
Remove the vaporization container from its position by removing the screws as indicated.
Clean it with soapy water at specific time intervals. This will prevent odors from forming.

Replacing LED lighting

If your refrigerator has LED lighting contact the help desk as this should be changed by authorized personnel only.
- Note: The numbers and location of the LED strips may change according to the model..
If the product is equipped with an LED lamp: This product contains a light source of energy efficiency class .
If the product is equipped with LED Strip(s) or LED card(s): This product contains a light source of energy efficiency class .
Transportation and changing of the installation position
The original packages and foamed polystyrene (PS) can be retained if required.
During transportation, the appliance should be secured with a wide string or a strong rope. The instructions written on the corrugated box must be followed while transporting.
Before transporting or changing the installation position, all the moving objects (ie, drawer, Ice trays) should be taken out o r fixed with bands in order to prevent them from getting damaged.
Carry your freezer in the upright position.

Repositioning the door

It is not possible to change the opening direction of your freezer door if the door handle on your freezer is installed from the front surface of the door.
It is possible to change the opening direction of the door on models without any handles.
If the door opening direction of your freezer may be changed, you can contact a service or a similarly qualified person if you want to h ave the direction changed. This operation is not free of charge.

TROUBLESHOOTING

$1HEINNER-HFF-V280NFSF+-No-Frost-Freezer-FIG-1 $11$$

Your appliance will warn you if the temperature(s) is/are at improper levels or if a problem occurs with the appliance. In case of a problem within the appliance, the alarm led will release red light.
If you are experiencing a problem with your appliance, please check the following before contacting the after-sales service.
What to do if your appliance does not operate

Check that:

There is power
The plug is correctly placed in the socket
The plug fuse or the mains fuse has blown
The socket is defective. To check this, plug another working appliance into the same socket.
What to do if your appliance performs poorly

Check that:

You have not overloaded the appliance
The doors are closed perfectly
There is no dust on the condenser
There is enough place at the rear and side walls
If your freezer is operating too loudly

Normal Noises

Cracking (Ice cracking) Noise

During automatic defrosting
When the appliance is cooled or warmed (due to expansion of appliance material).
Short cracking: Heard when the thermostat switches the compressor on/off.
Compressor noise: Normal motor noise. This noise means that the compressor operates normally. The compressor may cause more noise for a short time when it is activated.
Bubbling noise and splash: This noise is caused by the flow of the refrigerant in the tubes of the system.
Water flow noise: Normal flow noise of water flowing to the evaporation c ontainer during defrosting. This noise can be heard during defrosting.
Air Blow Noise: Normal fan noise. This noise can be heard in the No Frost freezer during the normal operation of the system due to the circulation of air.

If the edges of the freezer cabinet that the door joint contacts are warm

Especially in summer (hot weather), the surfaces that the joint contact may get warmer during the operation of the compressor, this is normal.

If humidity builds up inside the freezer

Is all food packed properly? Are the containers dried before placing them in the freezer?
Is the freezer’s door opened frequently? The humidity of the room gets in the freezer when the doors are opened. Humidity build-up will be faster when you open the doors more frequently, especially if the humidity of the room is high.

If the door is not opened and closed properly

Do the food packages prevent the closing of the door?
Are the drawers placed properly?
Are door joints broken or torn?
Is your freezer on a level surface?

Recommendations

If the appliance is switched off or unplugged, wait at least 5 minutes before plugging the appliance in or restarting it in order to prevent damage to the compressor.
If you will not use your appliance for a long time (e.g. in the summer holidays) unplug it. Clean your appliance according to chapter cleaning and leave the door open to prevent humidity and smell.
If a problem persists after you have followed all the above instructions, please consult the nearest authorized service center.
The appliance you have purchased is designed for domestic use only. It is not suitable for commercial or common use.
If the consumer uses the appliance in a way that does not comply with this, we emphasize that the manufacturer and the dealer will not be responsible for any repair and failure within the guarantee period.

Tips for saving energy

Install the appliance in a cool, well-ventilated room, but not in direct sunlight and not near a heat source (such as a radiator or oven) otherwise, an insulating plate should be used.
Allow warm food and drinks to cool before placing them inside the appliance.
Place thawing food in the refrigerator compartment if available. The low temperature of the frozen food will help cool the refrigerator compartment while the food is thawing. This will save energy. Frozen food left to thaw outside of the appliance will result in a waste of energy.
Drinks or other liquids should be covered when inside the appliance. If left uncovered, the humidity inside the appliance will increase, therefore the appliance uses more energy. Keeping drinks and other liquids covered helps preserve their smell and taste.
Avoid keeping the doors open for long periods and opening the doors too frequently as warm air will enter the appliance and cause the compressor to switch on unnecessarily often.
Keep the covers of the different temperature compartments (such as the crisper and chiller if available) closed.
The door gasket must be clean and pliable. In case of wear, replace the gasket.

CUSTOMER CARE AND SERVICE

Always use original spare parts.
When contacting our Authorised Service Centre, ensure that you have the following data available: Model and Serial Number.
The information can be found on the rating plate. Subject to change without notice.

TECHNICAL DATA

The technical information is situated on the rating plate on the internal side of the appliance and on the energy label.
The QR code on the energy label supplied with the appliance provides a web link to the information related to the performance of the appliance in the EU EPREL database.
Keep the energy label for reference together with the user manual and all other documents provided with this appliance.
It is also possible to find the same information in EPREL using the link https://eprel.ec.europa.eu. and the model name and product number that you find on the rating plate of the appliance.
To access information about your product in the EPREL portal, you can scan the codes below:

Thank you for purchasing this product. If you need support with your product, visit our website using the links below.

Get User manuals: https://www.heinner.ro.
Get Service information: https://www.heinner.ro.

Environment-friendly disposal

You can help protect the environment!
Please remember to respect the local regulations: hand in the non-working electrical equipment to an appropriate waste disposal center.
HEINNER is a registered trademark of Network One Distribution SRL. Other brands and product names are trademarks or registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from NETWORK ONE DISTRIBUTION.
Copyright © 2013 Network One Distribution. All rights reserved.
www.heinner.com, http://www.nod.ro.
http://www.heinner.com, http://www.nod.ro.

This product is in conformity with the norms and standards of the European Community