RHINO FLOORING RANGE Hybrid Flooring User Manual
- June 13, 2024
- RHINO FLOORING RANGE
Table of Contents
RHINO FLOORING RANGE Hybrid Flooring
Product Information
The Burbank Hybrid Flooring comes with a warranty that covers defects and
variations in the product. It is important to inspect the product before
installation to ensure there are no visible defects or variations from the
ordered product, such as color or quality. Once the product is installed, the
warranty will only apply to defective items.
If there are any variations in the product, they will be considered accepted if the product has been installed. A 10% color variation from the sample to the supplied product is considered acceptable.
The warranty period for the Burbank Hybrid Flooring is as follows:
- Lifetime Residential Warranty: The warranty is valid from the date of purchase for residential use.
- 10 Year Commercial Warranty: The warranty is valid from the date of purchase for commercial use.
It is important to note that once a complaint has been recognized and resolved, the warranty period will not be changed.
No representative or agent of Rhino Flooring Range is authorized to assume any additional liability or responsibility on behalf of Rhino Flooring Range.
Product Usage Instructions
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Inspection: Before installation, carefully inspect the Burbank Hybrid Flooring for any visible defects or variations in color or quality. If any issues are found, do not proceed with the installation and contact the supplier or manufacturer for further assistance.
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Acceptance of Variations: If there are any variations in the product, such as color differences, they will be deemed accepted if the product has been installed. Keep this in mind when making a decision to proceed with the installation.
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Warranty Registration: Make sure to register your warranty with the supplier or manufacturer after purchasing the Burbank Hybrid Flooring. This will ensure that you can take advantage of the warranty coverage if any defects occur.
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Residential Use: If you are using the Burbank Hybrid Flooring in a residential setting, the lifetime residential warranty applies. This means that any defects covered by the warranty will be addressed by the manufacturer or supplier for the duration of your ownership.
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Commercial Use: If you are using the Burbank Hybrid Flooring in a commercial setting, the 10-year commercial warranty applies.
This warranty covers any defects that may arise during the specified period. -
Contacting Customer Support: If you encounter any issues with the product during the warranty period, contact the supplier or manufacturer’s customer support for assistance. They will guide you through the process of resolving any complaints or defects covered by the warranty.
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Exclusions from Warranty: Please note that certain situations or damages may be excluded from the warranty coverage. Refer to the warranty terms and conditions provided by the supplier or manufacturer for a comprehensive list of exclusions.
HYBRID FLOORING WARRANTY BURBANK
Product must be inspected prior to installation for visible defects or variation (colour, quality) to that ordered. Once installed warranty will apply only to defective product. Any variations in product will be deemed to have been accepted if installed. A 10% colour variation from sample to supplied product is considered acceptable.
WARRANTY PERIODS
Note: The warranty period will not be changed once a complaint has been recognised and resolved.
LIFETIME RESIDENTIAL WARRANTY
Warranty is from date of purchase:
- Free from manufacturing defects for the above stated warranty period
- Impervious to ‘wear through’ when installed and maintained according to instructions and subjected to normal residential wear and tear
- Stain resistant to most common household products
10 YEAR COMMERCIAL WARRANTY
Warranty is from date of purchase:
- Free from manufacturing defects for the above stated warranty period
- Impervious to ‘wear through’ when installed and maintained according to instructions and subjected to normal commercial wear and tear
- Stain resistant to most common household and commercial products
CLAIMS
- Warranty applies to original purchaser only
- Proof of purchase is required for all claims
- Claims for wear must show a minimum 1 inch diameter
- Guarantee is pro rated based on amount of time floor has been installed
- To file claim under warranty contact authorised dealer where product was purchased
RESTRICTIONS
No representative or agent of Rhino Flooring Range if authorised to assume any additional liability or responsibility of behalf of Rhino Flooring Range.
EXCLUDED FROM WARRANTY
- Fading or discolouring from direct sunlight
- Damages through incorrect installation care and maintenance (refer to instructions www.rhinoflooringrange.com.au)
- Water damage, insect infestation, manmade or natural disaster, stains or mechanical damages to the surface that is caused by incorrect treatment, use or storage (especially damage caused by high heel shoes, furniture, stones, pets etc.)
- Colour change and variation from ageing of floor and climatic changes
- Warranty is nullified if product is renovated or repaired after installation (unless repaired by original supplier)
- Any associated costs such as rectification work, removal of fixtures or furniture, painting, accommodation, loss of time and incidental costs
- Stains or reduction in gloss level due to normal use and or exterior applications
- Any product that is installed on a timber or particle board subfloor that has direct contact with outsider conditions without the use of a thermal barrier.
- Discolouration caused by mats and rugs or any foam rubber backed covering.
WEB rhinoflooringrange.com.au
EMAIL
sales@rhinoflooringrange.com.au
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