RHINO FLOORING RANGE Luminous I Carpet Tile User Manual
- June 13, 2024
- RHINO FLOORING RANGE
Table of Contents
RHINO FLOORING RANGE Luminous I Carpet Tile
Product Information
The Luminous I Carpet Tile is a commercial-grade carpet product manufactured by Rhino Flooring Range. It comes with a 15-year commercial warranty, which guarantees its performance and quality.
Warranty Coverage
In the event that the Carpet Tiles fail to perform according to the
warranty, Rhino Flooring Range offers the following options:
- Repairing the affected area
- Offering an allowance against the cost of the carpet material
- Providing a credit allowance
The specific option will depend on the extent of the issue and will be subject to the depreciate scale outlined below:
| Years | Allowance Percentage |
|---|---|
| First 3 Years | 100% |
| Year 4-5 | 70% |
| Year 6-7 | 40% |
| Year 8-9 | 20% |
| Year 10-15 | 10% |
To initiate a warranty claim, contact the authorized dealer from whom the carpet was purchased in writing. Provide details of the issue you are experiencing with the carpet and include a copy of your invoice.
Exclusions from Warranty Claims
The following are excluded from warranty claims:
- Damage caused by improper installation
- Damage resulting from abuse, neglect, or accidents
- Normal wear and tear
- Color fading due to exposure to sunlight
- Stains caused by substances not recommended for use on the carpet
Product Usage Instructions
To ensure optimal performance and longevity of the Luminous I Carpet Tile, please follow these usage instructions:
- Ensure that the subfloor is clean, dry, and level before installation.
- Follow the recommended installation guidelines provided by Rhino Flooring Range or consult a professional installer.
- Avoid dragging heavy furniture or equipment across the carpet surface to prevent damage.
- Regularly vacuum the carpet to remove dirt, dust, and debris.
- Clean spills and stains promptly using a mild carpet cleaner approved for use on commercial-grade carpets.
- Avoid exposing the carpet to direct sunlight for extended periods to prevent color fading.
- Place mats or rugs in high-traffic areas to minimize wear and tear.
- Do not use harsh chemicals or abrasive cleaning agents on the carpet as they may cause damage.
- If you notice any issues or defects during the warranty period, contact the authorized dealer for assistance.
LUMINOUS I CARPET TILE
15-YEAR COMMERCIAL WARRANTY:
- Rhino Flooring Range warrants that from the time of installation, our Carpet Tiles will lose no more than 10% of pile weight and will maintain a serviceable surface provided the carpet tiles are installed and maintained accordingly with Rhino Flooring Range’s guidelines.
- Rhino Flooring Range warrants that our Carpet Tiles backing will not delaminate and the tile will remain dimensionally stable.
- We warrant that our Carpet Tiles are resistant to shrinking, stretching, cupping and curling when installed and maintained accordingly with our guidelines.
- Rhino Flooring Range warrants that our Carpet Tiles will resist colour degradation against exposure to light and atmospheric contaminates when maintained accordingly with Rhino Flooring Range’s care and maintenance guide.
- Rhino Flooring Range warrants that our Carpet Tiles will prevent static build up in excess of 3.5 KV. No static shock will be experienced by a person as a result of our Carpet Tiles
In the event that our Carpet Tiles fail to perform in accordance with the warranty, Rhino Flooring Range will offer to repair, offer an allowance or accordingly offer a credit allowance against the cost of the carpet material in the affected area. This would also be subject to the depreciate scale set out below
| First 3 Years | 100% |
|---|---|
| Year 4- 5 | 70% |
| Year 6- 7 | 40% |
| Year 8- 9 | 20% |
| Year 10- 15 | 10% |
CLAIMS
- Warranties are extended to the original purchaser of the carpet and are not transferable
- Proof of purchase is required for all claims
- Proof of professional cleaning every 12-18 months is required
- To file a claim under warranty contact your authorized dealer where carpet was purchased in writing.
- Include a detailed description of the issue you are having with the carpet and a copy of your invoice
EXCLUDED FROM WARRANTY
- Damages through incorrect installation
- Carpet installed outdoors, on stairs, bathrooms, kitchens or in areas subject to other than normal shoe traffic
- Damage caused by pulls, tears, pilling, pets, dyes, burns, pile reversal, watermarking, pooling, shading, inadequate cushion, lack of protection under furniture.
- Damage resulting from negligence, improper use or natural disaster
- Damage to the carpet caused by improper cleaning maintenance and application of improper cleaning agents
- Damage caused by flooding, wetting or the presence of excessive moisture.
- Discoloration is effected by atmospheric or chemical influences (ozone effect).
- Normal production differences between the colour of the retail store sample and the colour of the actual carpet. Store samples should be used as a colour reference only as production will vary slightly from batch to batch.
- Any associated costs such as rectification work, removal of fixtures or furniture, painting, accommodation, loss of time and incidental costs.
WEB: rhinoflooringrange.com.au
EMAIL:
sales@rhinoflooringrange.com.au
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