RHINO FLOORING RANGE LUMINOUS II Carpet Tile User Manual
- June 13, 2024
- RHINO FLOORING RANGE
Table of Contents
RHINO FLOORING RANGE LUMINOUS II Carpet Tile
Product Information
- Product Name : Luminous II Carpet Tile
- Warranty : 15-year commercial warranty
- Manufacturer : Rhino Flooring Range
Product Usage Instructions
- Installation: Follow the installation instructions provided by the manufacturer for proper installation of the Luminous II Carpet Tile.
- Maintenance: Regularly vacuum and clean the carpet tile using a suitable carpet cleaner. Avoid using harsh chemicals or abrasive cleaning tools that may damage the carpet material.
- Warranty Coverage: The Luminous II Carpet Tile is covered by a 15-year commercial warranty. In case of any performance issues, follow the steps below:
- Contact the authorized dealer from where the carpet was purchased in writing.
- Provide a detailed description of the problem you are experiencing with the carpet.
- Include a copy of your invoice as proof of purchase.
- Warranty Exclusions: The following claims are excluded from warranty coverage:
- Damage caused by improper installation or maintenance.
- Damages resulting from accidents, misuse, abuse, or negligence.
- Normal wear and tear or fading due to exposure to sunlight.
- Claims made after the warranty period specified (beyond 15 years).
Note: The warranty also includes a depreciating scale for offering repair, allowance, or credit against the cost of the affected carpet material based on the number of years since purchase.
| Years Since Purchased | Percentage of Allowance |
|---|---|
| First 3 Years | 100% |
| Year 4-5 | 70% |
| Year 6-7 | 40% |
| Year 8-9 | 20% |
| Year 10-15 | 10% |
LUMINOUS II CARPET TILE
15-YEAR COMMERCIAL WARRANTY:
- Rhino Flooring Range warrants that from the time of installation, our Carpet Tiles will lose no more than 10% of pile weight and will maintain a serviceable surface provided the carpet tiles are installed and maintained accordingly with Rhino Flooring Range’s guidelines.
- Rhino Flooring Range warrants that our Carpet Tiles backing will not delaminate and the tile will remain dimensionally stable.
- We warrant that our Carpet Tiles are resistant to shrinking, stretching, cupping and curling when installed and maintained accordingly with our guidelines.
- Rhino Flooring Range warrants that our Carpet Tiles will resist colour degradation against exposure to light and atmospheric contaminates when maintained accordingly with Rhino Flooring Range’s care and maintenance guide.
- Rhino Flooring Range warrants that our Carpet Tiles will prevent static build up in excess of 3.5 KV. No static shock will be experienced by a person as a result of our Carpet Tiles.
In the event that our Carpet Tiles fail to perform in accordance with the warranty, Rhino Flooring Range will offer to repair, offer an allowance or accordingly offer a credit allowance against the cost of the carpet material in the affected area. This would also be subject to the depreciate scale set out below
| First 3 Years | 100% |
|---|---|
| Year 4- 5 | 70% |
| Year 6- 7 | 40% |
| Year 8- 9 | 20% |
| Year 10- 15 | 10% |
CLAIMS
- Warranties are extended to the original purchaser of the carpet and are not transferable
- Proof of purchase is required for all claims
- Proof of professional cleaning every 12-18 months is required
- To file a claim under warranty contact your authorized dealer where carpet was purchased in writing.
- Include a detailed description of the issue you are having with the carpet and a copy of your invoice.
EXCLUDED FROM WARRANTY
- Damages through incorrect installation
- Carpet installed outdoors, on stairs, bathrooms, kitchens or in areas subject to other than normal shoe traffic
- Damage caused by pulls, tears, pilling, pets, dyes, burns, pile reversal, watermarking, pooling, shading, inadequate cushion, lack of protection under furniture.
- Damage resulting from negligence, improper use or natural disaster
- Damage to the carpet caused by improper cleaning maintenance and application of improper cleaning agents
- Damage caused by flooding, wetting or the presence of excessive moisture.
- Discoloration effected by atmospheric or chemical influences (ozone effect).
- Normal production differences between the colour of the retail store sample and the colour of the actual carpet. Store samples should be used as a colour reference only as production will vary slightly from batch to batch.
- Any associated costs such as rectification work, removal of fixtures or furniture, painting, accommodation, loss of time and incidental costs.
WEB : rhinoflooringrange.com.au
EMAIL :
sales@rhinoflooringrange.com.au
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