RHINO FLOORING RANGE RUNWAY Carpet Tile User Manual
- June 13, 2024
- RHINO FLOORING RANGE
Table of Contents
RHINO FLOORING RANGE RUNWAY Carpet Tile
Product Information
The Runway Carpet Tile is a commercial-grade carpet tile designed for high- traffic areas. It comes with a 15-year commercial warranty provided by Rhino Flooring Range. In case the carpet tiles fail to perform as per the warranty, Rhino Flooring Range offers repair, allowance, or credit allowance against the cost of the affected carpet material. The warranty coverage is subject to the following depreciate scale:
| Years | Warranty Coverage |
|---|---|
| First 3 Years | 100% |
| Year 4-5 | 70% |
| Year 6-7 | 40% |
| Year 8-9 | 20% |
| Year 10-15 | 10% |
Exclusions from Warranty Claims:
The following situations are excluded from the warranty coverage:
- Damage caused by improper installation or maintenance.
- Stains, burns, or cuts caused by negligence or misuse.
- Damage caused by floods, fire, or natural disasters.
- Normal wear and tear.
Product Usage Instructions
To ensure optimal performance and longevity of the Runway Carpet Tile, please follow these usage instructions:
- Ensure that the subfloor is clean, dry, and level before installation.
- Follow the manufacturer’s guidelines for installation, including the use of appropriate adhesives and tools.
- Regularly vacuum the carpet tiles to remove dirt and debris.
- Immediately clean any spills or stains using a mild carpet cleaner and a clean cloth.
- Avoid dragging heavy furniture or sharp objects across the carpet surface to prevent cuts or damage.
- Place mats or rugs at high-traffic areas to minimize wear and tear.
- Periodically inspect the carpet tiles for any signs of damage or wear. Contact the authorized dealer for repairs if needed.
If you encounter any issues with the carpet tiles covered by the warranty, please contact the authorized dealer where the carpet was purchased in writing. Provide details of the problem and include a copy of your invoice for reference.
RUNWAY CARPET TILE
15-YEAR COMMERCIAL WARRANTY:
- Rhino Flooring Range warrants that from the time of installation, our Carpet Tiles will lose no more than 10% of pile weight and will maintain a serviceable surface provided the carpet tiles are installed and maintained accordingly with Rhino Flooring Range’s guidelines.
- Rhino Flooring Range warrants that our Carpet Tiles backing will not delaminate and the tile will remain dimensionally stable.
- We warrant that our Carpet Tiles are resistant to shrinking, stretching, cupping and curling when installed and maintained accordingly with our guidelines.
- Rhino Flooring Range warrants that our Carpet Tiles will resist colour degradation against exposure to light and atmospheric contaminates when maintained accordingly with Rhino Flooring Range’s care and maintenance guide.
- Rhino Flooring Range warrants that our Carpet Tiles will prevent static build up in excess of 3.5 KV. No static shock will be experienced by a person as a result of our Carpet Tiles.
In the event that our Carpet Tiles fail to perform in accordance with the warranty, Rhino Flooring Range will offer to repair, offer an allowance or accordingly offer a credit allowance against the cost of the carpet material in the affected area. This would also be subject to the depreciate scale set out below
| First 3 Years | 100% |
|---|---|
| Year 4- 5 | 70% |
| Year 6- 7 | 40% |
| Year 8- 9 | 20% |
| Year 10- 15 | 10% |
CLAIMS
- Warranties are extended to the original purchaser of the carpet and are not transferable
- Proof of purchase is required for all claims
- Proof of professional cleaning every 12-18 months is required
- To file a claim under warranty contact your authorized dealer where carpet was purchased in writing.
- Include a detailed description of the issue you are having with the carpet and a copy of your invoice.
EXCLUDED FROM WARRANTY
- Damages through incorrect installation
- Carpet installed Outdoors, on stairs, bathrooms, kitchens or in areas subject to Other than normal shoe traffic
- Damage caused by pulls, tears, pilling, pets, dyes, burns, pile reversal, watermarking, pooling, shading, inadequate cushion, lack Of protection under furniture.
- Damage resulting from negligence, improper use Or natural disaster
- Damage to the carpet caused by improper cleaning maintenance and application Of improper cleaning agents
- Damage caused by flcx)ding, wetting or the presence Of excessive moisture.
- Discoloration effected by atmospheric or chemical influences (Ozone effect).
- Normal production differences between the colour Of the retail store sample and the colour Of the actual Carpet. Store samples should be used as a colour reference only as production will vary slightly from batch to batch.
- Any associated costs such as rectification work, removal Of fixtures or furniture, painting, accommodation, loss Of time and incidental costs.
WEB : rhinoflooringrange.com.au
EMAIL :
sales@rhinoflooringrange.com.au