RHINO FLOORING RANGE Santa Monica XL Hybrid Flooring User Manual

June 13, 2024
RHINO FLOORING RANGE

RHINO FLOORING RANGE Santa Monica XL Hybrid Flooring

RHINO-FLOORING-RANGE-Santa-Monica-XL-Hybrid-Flooring-
product

Product Information
The Santa Monica XL Hybrid Flooring comes with a warranty that covers any defects or variations in the product. It is important to inspect the product before installation to identify any visible defects or variations in color or quality compared to the ordered product. Once installed, the warranty will only apply to defective products. Any variations in the product will be considered accepted if they are installed. It is considered acceptable for there to be a 10% color variation between the sample and the supplied product. Please note that no representative or agent of Rhino Flooring The Range is authorized to assume any additional liability or responsibility on behalf of Rhino Flooring Range.

The warranty period for the Santa Monica XL Hybrid Flooring is as follows

  • 20-year residential warranty from the date of purchase
  • 7-year commercial warranty from the date of purchase

Exclusions from Warranty
The following are excluded from the warranty:

  • Any defects or damages caused by improper installation, maintenance, or use of the product
  • Normal wear and tear
  • Damage caused by accidents, abuse, or negligence
  • Damage caused by excessive moisture or water exposure
  • Any alterations or modifications to the product

Product Usage Instructions
To ensure the warranty coverage and proper usage of the Santa Monica XL Hybrid Flooring, please follow these instructions:

  1. Inspect the product before installation for any visible defects or variations in color or quality.
  2. If any defects or variations are identified, do not proceed with the installation and contact the supplier or manufacturer for assistance.
  3. Ensure the installation is done correctly according to the provided instructions and guidelines.
  4. Regularly clean and maintain the flooring as per the recommended methods and products.
  5. Avoid excessive moisture or water exposure, as it can damage the flooring.
  6. Do not make any alterations or modifications to the flooring, as it may void the warranty.
  7. If any issues or complaints arise, contact the supplier or manufacturer immediately.
  8. The warranty period will not be changed once a complaint has been recognized and resolved.

HYBRID FLOORING WARRANTY SANTA MONICA XL

The product must be inspected prior to installation for visible defects or variations (color, quality) to that ordered. Once installed, the warranty will apply only to defective products. Any variations in the product will be deemed to have been accepted if installed. A 10% color variation from sample to supplied product is considered acceptable.

WARRANTY PERIODS
Note: The warranty period will not be changed Once a complaint has been recognized and resolved.

20-YEAR RESIDENTIAL WARRANTY
Warranty is from date of purchase:

  • Free from manufacturing defects for the above-stated warranty period Impervious to ‘wear through’
  • when installed and maintained according to instructions and subjected to normal residential wear and tear
  • Stain-resistant to most common household products

7-YEAR COMMERCIAL WARRANTY

Warranty is from date of purchase:

  • Free from manufacturing defects for The above-stated warranty period
  • Impervious to ‘wear through’ when installed and maintained according to instructions and subjected to normal commercial wear and tear
  • Stain-resistant to most common household and commercial products

CLAIMS

  • Warranty applies to the original purchaser only
  • Proof of purchase is required for all claims
  • Claims for wear must show a minimum 1-inch diameter
  • Guarantee is pro-rated based on the time the floor has been installed.
  • To file a claim under warranty

RESTRICTIONS
No representative or agent of Rhino Flooring Range is authorized to assume any additional liability or responsibility on behalf of Rhino Flooring Range.

EXCLUDED FROM WARRANTY

  • Fading or discolouring from direct sunlight
  • Damages through incorrect installation care and maintenance (refer to rhinoflooringrange.com.au)
  • Water damage, insect infestation, manmade or natural disaster, stains, or Mechanical damages to the surface that are caused by incorrect treatment, use, or storage (especially damage caused by high-heeled shoes, furniture, stones, pets, etc.)
  • Color change and variation from aging of floor and climatic changes
  • Warranty is nullified if the product is renovated or repaired after installation (unless repaired by the original supplier)
  • Any associated costs such as rectification work, removal of fixtures or furniture, painting, acco motion, loss of time, and incidental costs
  • Stains or reduction in gloss level due to Normal use and or exterior applications
  • Any product that is installed on a timber or particle board subfloor that has direct contact with an outsider condition without the use of a thermal barrier.
  • Discoloration caused by mats and rugs or any foam rubber-backed covering.

References

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