SOUNDPEATS Wings 2 Wireless Sport Earphones User Manual

Wings 2 Wireless Sport Earphones

BLUETOOTH

• How to pair SoundPEATS Wings2?
  Please open the lid of the charging case to take out the headphones, remove the insulating film from the top of both headphones, then put both headphones back into the charging case.
  1. Open the charging case over, and take out the headphones, the headphones will automatically turn on and enter the mutual pairing state.
  When the white and red light in the right headphone flashes alternately, and the white light in the left headphone is always on, the two headphones are successfully paired.
  2. Turn on your device’s Bluetooth and select SOUNDPEATS Wings2 from the Bluetooth list to complete the pairing.

• How to reset SoundPEATS Wings2?
  1. Clear the pairing record from your device.
  2. Place back both headphones into charging case and make sure they are in charging status.
  3. Press and hold both buttons for 10s until both LEDs flash in red and white twice, reset complete.

• Why is the Bluetooth connection unstable sometimes?

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| Reasons| Workarounds
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Case 1| When using the headphones close to personal computers, Wi-Fi routers, microwave ovens, refrigerators, etc.
Refrigerators, microwave ovens, Wi-Fi routers, personal computers, etc. are devices that  emit radio waves.
The headphones may be affected by these radio waves when using them in a location with a  mixture of multiple radio waves.| Please use the headphones away from Wi-Fi  routers, personal computers,  microwave  ovens, refrigerators, etc. in order to avoid radio  wave interference.
Case 2| When using the Bluetooth device in the pocket of the chest or pants, or a bag while listening  to the audio.
If the engine ear is diagonal to the Bluetooth device, it will affect the Bluetooth signal. As  human body is the biggest source of signal blocking.| When put the Bluetooth device in a pocket or  bag, move the Bluetooth device to a place  where there are no obstacles between  Bluetooth device and headphones (such as the  human body) for Bluetooth communication.
Case 3| When using the headphones closes to the other Bluetooth devices.
The headphones may be affected by these radio waves when using them in a location with a  mixture of multiple| Turn off the Bluetooth function of the other Bluetooth devices.
Case 4| When using the device away from the headphones, such as in a different room.
Bluetooth communication gradually becomes weaker the further away Bluetooth headphones are placed from a Bluetooth player.When using Bluetooth headphones and a Bluetooth player in different rooms with the doors closed, Bluetooth communication may  be weak.| Keep the Bluetooth headphones as close to the Bluetooth player as possible.
Case 5| When a lot of APPlications are running at the same timwhen use the Bluetooth function.| Quit APPs which you are not using on the  device to reduce the load.

• What can I do if the headphones stopped connecting to my device?
  1. Clear the pairing record between the headphones and all of the previous devices.
  2. Try to clear some Bluetooth listings on your device and restart the device.
  3. Put the headphones into the charging case to reset.
  1. Activate Bluetooth on the device, and choose “SOUNDPEATS Wings2” on Bluetooth list to pair.

• What can I do if the left headphone and the right headphone won’t work together?
  1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors to ensure the headphones charge well.
  2. Put them into the charging case to reset.

• What can I do if the headphones connect to my phone, but not my Mac-book/computer?
  1. Unpaired the headphones from the phone, then the headphones will lose Bluetooth connection to the phone.
  2. Put the headphones into the charging case to reset.
  3. Then open the Bluetooth of your Mac-book/computer to connect.
  4. If those do not help, you may need to update your computer’s Bluetooth driver. There is no driver for it. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and install the APPropriate Bluetooth  driver from the computer vendor’s website, then restart your system before attempting to pair and connect to your SoundPEATS headphones.

• Why is the signal intermittent when I am outdoors?
  In the outdoors, the Bluetooth signal will be interfered, such as subways, high-speed rails, trains, dense traffic lights, car engines and so on. And if the phone is in your pocket, and the engine ear is diagonal to the phone, it will affect the Bluetooth signal. As human body is the biggest source of signal blocking. So when the left headphone is the engine headphone, please put your phone in the left pocket, which will be better.

SOUND

• Why does the volume of the headphones reduce after using a period of time?
  1. It may be caused by the sound hole being blocked by foreign objects.
  Please try to gently clean it with a little alcohol to avoid dust or secretions blocking.
  2. Please change other devices to see if the problem still exists.

• What can I do if one headphone is quieter than the the other?
  1. Please change other songs or videos. For some songs and videos, the sound effect is unstable.
  2. Please change other devices. You can try this way:
  – Unpaired and delete from your original device
  – Pair to a new device and play music
  – Unpaired and delete from this new device
  – Pair back with original device
  3. Please clean off the screen with a little alcohol to see if that will help.
  4. Try to reset the headphones.
  5. Please adjust the “Audio Equalizer” in your phone to see if it helps:

1. For iPhone: [General] – [Accessibility] – [Hearing] 2) For Android: [Accessibility features] – [Accessibility] – [Audio balance]

• Why the other side could not hear me when calling?
  1. Please choose to pick up phone calls via the headphones.
  2. Please do not mute the phone calls.
  3. Please clean the Mic holes to avoid dust or secretions blocking.
  4. Please wear both the headphones instead of any single one.
  5. Please kindly adjust the volume through the headphones and devices.
  6. If you are using the headphones with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the headphones.
  7. Please change other devices to have a try.

• Why doesn’t the mic work well when the headphones are connected to the PC/laptop?
  When you connect our headphones to the PC/laptop, for some devices in old windows version, it may show two lists:
  “SOUNDPEATS Wings2 Hands- Free AG Audio”
  “SOUNDPEATS Wings2 Stereo”
  Please kindly choose “SOUNDPEATS Wings2 Stereo” to play media audio, and if you use call audio, you can manually change to “SOUNDPEATS Wings2 Hands- Free AG Audio” to give a try.
  If you want use call audio via the headphones on your Mac or Windows, please set the as follows:
  A) Input device: Disable: Realtek(R) Audio as speaker and “SOUNDPEATS Wings2 Stereo”
  B) Output device: Disable: Realtek(R) Audio as microphone or stereo mix
  C)Please only set “SOUNDPEATS Wings2 Hands- Free AG Audio” as the Input device and Output device. Then you will use headphones to make call audio.

CHARGING

• What does the indicator light of the charging case display?
  1. The battery life of the charging case when the headphones are placed back: Sufficient Battery of the charging case – The red light stays on for 4S and then goes out.
  Low Battery of the charging case – The red light flashes for 4S then goes out.
  2. Charging status of the charging case the charging case is being charged – the blue light flashes on.
  the charging case is fully charged – the blue light stays on.

• How to charge the charging case?
  1. Connect the charging case to a Type-C charger.
  2. If the headphones stay idle for an extended period, charge them at least every three months to prevent the battery from being damaged.

• What should I do if the charging case won’t charge?
  Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer.
  Compared to other electronics, the headphones are low power products.
  Hence for charging safety, please do not use fast charger.

• Why are the headphones still connecting to my phone after placing them back and close the case lid?
  1. The charging case has no remaining power. Placing the headphones back into the charging case can’t turn them off if the case battery is dead.
  2. Please make sure the headphones are correctly placed in the charging case, and make sure the charging contacts are clean. Please try to clean the places between the charging case and the headphones with something like a microfiber cloth.

• Does the headphones not use for a long time without charging cause the headphones not to turn on or the battery to drain quickly?
  In fact, the battery of the headphones needs maintenance.
  Actually you need to charge your electronics at least every three months, if not, the headphones can cause deep self-discharge by not charging for a long time, damaging the battery. In addition, not using the headphones for a long time, and headphones  storage location is not dry, moisture will also cause damage to the headphones.If you haven’t used your headphones for several months, the battery is probably dead.
  At this point, we suggest that you first check whether the charging case has power (whether the indicator light is on) and whether the charging contact at the bottom of the headphones and charging case is dirty. If there is dirt, please clean the charging  contact at the bottom of the charging case with dry cloth or dry paper towel. As for headphones not turn on or the battery drain rapidly when headphones are taken out of the case, we recommend you to repeatedly place the headphones into the charging  case for 2 hours and close the cover.
  Please try it for 1-2 days.

TOUCH CONTROL

• What can I do if the touch controls do not work always?
  1. Please touch the middle of the control zone. And when your hand is wet, the touch control may not work, please keep your hand dry.
  2. Please try to skip the songs more times, you will find the best frequency to control the headphones. When you don’t find the frequency you may think the headphones don’t work, please give it some patient.
  3. Another way for you to have a try: discharge the headphones, then charge and reset.

APP

• How to register an account?
  1. Fill in email address; set and confirm password(***use some combinations of letters and numbers, avoid special characters )
  2. Click “get verification code”
  3.Type in the code you get from your email
  4. Finish register

• Fail to receive the verification code?
  1. Make sure your phone is connected with good network and try to send the code again about 2 minutes later;
  2.Check your spam folders/junk inbox first
  3. Try to register with a different email address, uninstall the APP and then reinstall it and restart your device to register again
  4.Please manually type your e-mail into the area instead of auto fill for your e mail address, and also please pay attention to the format of English letters and the space before and after the email address
  5. Please try to turn off anti-virus software. If you have data encryption software on your phone, you may have to turn it off momentarily

• What can I do if the headphones won’t connect to the APP?
  1.Please first to check if your SoundPEATS headphones APP has updated to the newest version.
  You can log in the APP and find the icon with three bars in the upper left corner, find “about” to check the SOUNDPEATS version is. Please upgrade to make sure you get the newest version.
  2. Please make sure that the headphones Bluetooth name is the default “ SOUNDPEATS Wings2 “. If you changed the default name, please change to its original format. Then restart your phone. Please note that if you change the default Bluetooth name  of the model, it may cause connection issue to this
  APP.
  3. Please make sure the location function of your mobile phone turn on, and authorize our APP to obtain all permissions needed from your phone to make the connection easier. Please allow the APP to always access the phone information, and do not  choose the blank pass of the system.
  4. Please make sure both headphones pair with each other, then connect to you phone first. After the headphones connected to your phone, then please open the APP to connect headphones.
  5. If the headphones could not still connect to APP, please follow the steps one by one:
  -try to turn off headphones APP completely (Turn off the background running of the APP totally);
  -unpaired the headphones via your phone, then turn off phone Bluetooth;
  -put two headphones into the charging case and do a reset as the manual;
  -reconnect the headphones to your phone first after reset (In this step, please make sure SoundPEATS APP is off);
  -re-open the APP to search headphones to connect to APP;

• What can I do if the APP could not update?
  Please try the following:
  1. Please try to reset the headphones as the manual;
  2. Take the headphones out of the charging case and leave some time for the two headphones to pair with each other. Then please turn on the blue tooth of your phone to connect with the headphones;
  3. Make sure your phone is connected with good network. Turn off the APP and reopen it;
  4. Try to connect the APP with your phone and do the upgrade again; Precautions during the APP upgrade process:
  1. During the upgrade, the distance between the headphones and the mobile phone must be within 0.5 meters;
  2. Do not put the headphones into the charging case;
  3. Do not disconnect, play music, or answer the phone calls;
  4. Don’t close or shrink the upgrade page;

CUSTOMER SERVICE TEAM

• What should I do if the problem about the headphones is not mentioned in this FAQ?
  If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soon as possible. If we confirmed that the problem couldn’t be solved, we will APPly the replacement or  refund for you. SoundPEATS provides an 12-month warranty for every product. Your satisfaction is always greatly important to us.

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