SoundPEATS Air3 Pro Wireless Earbuds Instructions
- October 27, 2023
- SoundPEATS
Table of Contents
SoundPEATS Air3 Pro Wireless Earbuds Instructions
BLUETOOTH
How to pair SoundPEATS Air3 Pro?
- Open the charging case lid, both earbuds will power on automatically whenthe LED indicator of charging case is solid green. Keep the case lid open, bothearbuds will enter pairing mode.
- Activate Bluetooth on your device, choose”SOUNDPEATS Air3 Pro” toconnect.
How to reset SoundPEATS Air3 Pro?
- Clear the pairing record between the earbuds and all your devices.
- Place back both earbuds into charging case, make sure the LEDindicator of the charging case flashes twice.
- With the case lid open, press and hold the MFB of charging case for 10suntil the red light flashes for three times, reset complete.
- Close the case lid and open it again to activate the earbuds
Why does the sound of the earbuds cut or noise occur?
| Reasons| Workarounds
---|---|---
Case 1| When using the earbuds close to personal computers, Wi-Fi
routers, microwave ovens, refrigerators, etc. Refrigerators, microwave
ovens, Wi-Fi routers, personal computers, etc. are devices that emit radio
waves. The earbuds may be affected by these radio waves when using them in a
location with a mixture of multiple radio waves.| Please use the earbuds away
from Wi-Fi routers, personal computers, microwave ovens, refrigerators, etc.
in order to avoid radio wave interference.
Case 2| When using the Bluetooth device in the pocket of the chest or
pants, or a bag while listening to the audio. If the engine ear is diagonal to
the Bluetooth device, it will affect the Bluetooth signal. As human body is
the biggest source of signal blocking.| When put the Bluetooth device in a
pocket or bag, move the Bluetooth device to a place where there are no
obstacles between Bluetooth device and earbuds (such as the human body) for
Bluetooth communication.
Case 3| When using the earbuds closes to the other Bluetooth
devices. The earbuds may be affected by these radio waves when using them
in a location with a mixture of multiple radio waves.| Turn off the
Bluetooth function of the other Bluetooth devices.
Case 4| When using the device away from the earbuds, such as in a
different room. Bluetooth communication gradually becomes weaker the
further away Bluetooth earbuds are placed from a Bluetooth player.When using
Bluetooth earbuds and a Bluetooth player in different rooms with the doors
closed, Bluetooth communication may be weak.| Keep the Bluetooth
earbuds as close to the Bluetooth player as possible.
Case 5| When playing music in Game mode.| Please exit the game mode
when you listen to music.
Case 6| When a lot of applications are running at the same time when
use the Bluetooth function.| Quit apps which you are not using on the
device to reduce the load.
What can I do if the earbuds stopped connecting to my device?
- Clear the pairing record between the earbuds and all of the previousdevices
- Try to clear some pairing names on the Bluetooth list of the device andrestart it then.
- Put the earbuds into the charging case to reset.
- Take the earbuds out of the charging case and leave some time for themtopair with each other. Then please open the Bluetooth of your devicetoconnect.
What can I do if the left earbud and the right earbud won’t worktogether?
- Please use a bit of light sandpaper or microfiber cloth with a bit of rubbingalcohol to clean the charging connectors to ensure the earbuds charge well.
- Put them into the charging case to reset.
What can I do if the earbuds connect to my phone, but not mycomputer?
- UNPAIR the earbud from the phone, then the earbuds will lose Bluetoothconnection to the phone and enter into pairing mode.
- Put the earbuds into the charging case to reset.
- Take them out of the case, then open the Bluetooth of your computer toconnect.
- If those do not help, you may need to update your computer’s Bluetoothdriver. There is no driver for the earbuds. Bluetooth drivers must come fromthespecific manufacturer for your exact computer model. Please download andinstall the appropriate Bluetooth driver from the computer vendor’s website, then restart your system before attempting to pair and connect to SoundPEATS earbuds.
SOUND
Why does the volume of the earbuds reduce after using a periodof time?
It may be caused by the sound hole being blocked by foreign objects. Pleasetry to gently clean off the screen with a little alcohol to avoid dust or secretionsblocking.
What can I do if one earbud is quieter than the the other?
Please try to gently clean off the screen with a little alcohol to avoid dust
or
secretions blocking.
- Please change other songs or videos. For some songs and videos, thesound effect is unstable.
- Please change other devices. You can try this way:
- UNPAIR and delete from your original device
- Pair to a new device and play music
- UNPAIR and delete from this new device
- Pair back with original device
- Try to reset the earbuds.
Why the other side could not hear me when calling?
- Please choose to pick up phone calls via the earbuds.
- Please do not mute the phone calls.
- Please clean the Mic holes to avoid dust or secretions blocking.
- Please kindly adjust the volume through the earbuds and devices.
- If you are using the earbuds with an Android phone, please checkthesettings to see if you have allowed both phone audio and media audiotobetransmitted through the earbuds.
- Please change other devices to have a try.
How does the ANC mode work?
Press and hold the left MFB for 1.5 seconds, switch from Normal mode/ ANCon/ Pass through mode.
How does the Game mode work?
Air3 Pro adopts the latest technology to ensure low latency in game modeandmake sure the sound sync with the image. Triple tap on the left MFB to activate the game mode with a voice prompt “Game Mode” and deactivate the mode with a prompt “Exit Game Mode”
CHARGING
What does the LED inside the charging case tell?
The LED flashes slowly while charging the case
| Red light | Less than 20% |
|---|---|
| Yellow light | 20%-69% |
| Green light | 70%-99% |
| Green light stays on | 100% |
What should I do if the charging case won’t charge?
Please try to use another known working charging cable to chargethe charging case for more than 10 hours through your computer. Comparedto other electronics, the headphones are low power products. Hencefor charging safety, please do not use fast charger.
What can I do if any earbud stopped charging?
When you put the earbuds into the case and you will see the red light ontheearbuds when charging. If no light comes on, please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the chargingconnectors and try to adjust the earbuds to ensure the red light is on.
Why are the earbuds still connected to my phone after placingbackinto the case?
- The charging case is out of battery. The case will not turn off the earbudsif the case battery is dead.
- Please make sure the earbuds sit well in the charging case, andthecharging connectors on both the earbuds and charging case are clean.
- Please charge the earbuds and case at least once per 3 months whennot in use for a long time.
The battery life is not as advertised?
A single charge will not give you 24 hours playtime constantly. The earbudswork around 6 hours per charge while in normal mode, 4 hours per chargewithANC mode. The charging case provides another
TOUCH CONTROL
What can I do if the touch controls do not work always?
- Please touch the middle of the control area, and keep your hands dry, theearbuds may not response on wet fingers.
- Please try to skip songs for more times to find your ideal frequency to control the earbuds
- Please touch the control area with different forces/angles/time to seeif it work
- Another way for you to have a try: discharge the earbuds, then chargeandreset.
CUSTOMER SERVICE TEAM
What should I do if the problem about the earbuds is not mentionedin this FAQ?
If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soonaspossible. If we confirmed that the problem couldn’t be solved, we will applythereplacement or refund for you. SoundPEATS provides an 12-month warrantyfor every product. Your satisfaction is always greatly important to us.
References
- Alza.sk – rýchly a pohodlný nákup odkiaľkoľvek | alza.sk
- alza.at
- Alza | Alza.co.uk
- alza.de
- alza.hu
- alza.sk