SOUNDPEATS Air4 Pro Adaptive Hybrid Active Noise Cancelling Earbuds Bluetooth User Manual

SOUNDPEATS Air4 Pro Adaptive Hybrid Active Noise Cancelling Earbuds

Bluetooth

USER MANUAL

FAQ

BLUETOOTH

How to pair SOUNDPEATS Air4 Pro?

1. Open the charging case cover, press and hold the button on the charging case for 3 seconds until the indicator light on the charging case charging flashes white. At this point, they enter pairing.
2. Turn on your device’s Bluetooth and select SOUNDPEATS Air4 Pro in the Bluetooth list to complete pairing.

How to reset SOUNDPEATS Air4 Pro?

1. Place both earbuds back into the charging case and make sure they are positioned correctly.
2. With the case lid open, press and hold the case button.
charging for 10s until the indicator light on the case flashes white twice.
3. Close the case lid and take out the wireless earbuds, and they will be activated successfully. Reset complete.

Why is the Bluetooth connection unstable sometimes?

When  using  headphones  near  computers personal  computers,  Wi-Fi  routers, microwave  ovens, refrigerators,  etc.
Refrigerators,  microwave  ovens,  Wi-Fi  routers, personal  computers,  etc. are  devices  that  emit radio  waves.
Headphones  may  be  affected  by  these  waveforms. radio  when  used  in  a location  with  a  mixture  of multiple  radio  waves .| Use  headphones  away of  Wi-Fi  routers, personal  computers, microwave  ovens, refrigerators, etc.  to  avoid wave  interference radio.
When  using  the  Bluetooth  device  in  your  chest  or  shoulder  pocket, pants,  or  in  a  bag  while  listening  to  the  audio.
If  the  motor  ear  is  diagonal  to  the  device
Bluetooth,  this  will  affect  the  Bluetooth  signal.  How  the  body human is  the  biggest  source  of  signal  blockage.| When  placing  the  device Bluetooth  in  a  pocket  or bag,  move  it  to  a  suitable  location where there  are  no  bstacles between  the  Bluetooth  device and  headphone  jack (like
human  body)  to Bluetooth  communication.
When  using  the  headphones,  they  are  close  to other  Bluetooth  devices.
Headphones  may  be  affected  by  these  waveforms. radio  when  used  in  a location  with  a  mixture  of multiple  radio  waves.| Turn  off  the Bluetooth  function from  other  devices
Bluetooth.
When  using  the  device  away  from  headphones,  such  as in  a  different room.
Bluetooth  communication  gradually  becomes  weaker as  the  Bluetooth headphones  are  placed further  away  from  a  Bluetooth  player.  When using  headphones Bluetooth  headset  and  a  Bluetooth  player  in  rooms different  with  closed  doors,  communication Bluetooth  may  be  weak.| Keep the  headphones
Bluetooth  the  closest possible  from  the  Bluetooth  player.
When  many  applications  are  running  at  the  same  time same  time,  use the  Bluetooth  function.| Quit  APPs  you  don’t  like you  are  using  no device to  reduce  the  load.

What can I do if the headphones stop connecting to the my device?

1. Clear the pairing records between the earbuds and all previous devices.
2. Try clearing some Bluetooth listings on your device and restarting it.
3. Place the earbuds into the charging case to restart.
4. Take the earbuds out of the charging case. Activate Bluetooth on device and choose “SOUNDPEATS Air4 Pro” from the Bluetooth list to pair.

What can I do if the left earphone and the left earphone right not to

work together?

1. Use a light microfiber cloth with a little isopropyl alcohol to clean the charging connectors and ensure that the headphones load well.
2. Put them into the charging case to reset.

What can I do if the headphones connect to my phone but not my Mac-

book/computer?

1. Unpair your headphones from your phone and they will lose connection Bluetooth with your phone and enter pairing mode.
2. Put the earbuds into the charging case to restart.
3. Then open the Bluetooth of your Mac-book/computer to connect.
4. If that doesn’t help, you may need to update your Bluetooth driver.
computer. There is no driver for this. Bluetooth drivers must be provided by the manufacturer specific to your exact computer model.
Download and install the appropriate Bluetooth driver from the device vendor’s website. computer and restart the system before attempting to pair and connect to headphones.

How to connect headphones to two devices at the same time?

SOUNDPEATS Air4 Pro headphones can be paired simultaneously with two devices.
How to connect: Once the headphones are paired with the device A, turn off the Device A’s Bluetooth.
Repeat the pairing operation to connect the headphones to device B. When pairing is complete, turn on the device’s Bluetooth. device A to complete the pairing.

AS

Why does the headphone volume decrease after a period of use?

1. It may be caused by the sound hole being blocked by foreign objects. Clean the earbuds regularly to avoid blocking dust or secretions.
2. Change other devices to see if the problem still exists.

What can I do if one headphone is quieter than the other?

1. Please change other songs or videos. For some songs and
videos, the sound effect is unstable.
2. Please change other devices. You can try this way: – Unpair and delete from your original device – Pair with a new device and play music

– Unpair and delete from this new device
– Pair again with the original device

3. Clean the screen with some alcohol to see if that helps.
4. Try restarting your headphones.
5. Adjust the “Audio Equalizer” on your phone to see if it helps:

1. For iPhone: [General] – [Accessibility] – [Hearing] 2) For Andro id: [Accessibility Features] – [Accessibility] – [Audio Balance]

Why couldn’t the other party hear me when I called?

1. Use both earbuds together instead of just one.
2. Choose to answer calls through the headphones.

3 . Please do not silence phone calls.

4. Clean the microphone holes to avoid blocking dust or secretions.
5 . Please adjust the volume via headphones and devices.
6 . If you are using the headphones with an Android phone, check your settings to see if you have allowed audio streaming phone and media through the headphones.
7 . Please change other devices to try.

Why are my headphones not compatible with aptX Lossless?

If your phone does not support aptX Lossless he won’t show aptX Lossless when using the headphones.

LOADING

What does the indicator light on the charging case indicate?

1.The battery life of the charging case.

2. While the case is charging, the indicator flashes slowly.

How to charge the charging case?

1. Connect the charging case to a Type-C charger. excede 1A).
2. If the earbuds remain inactive for a long period of time, please charge them at least every three months to prevent damage to the battery. ÿ What should I do if the charging case does not charge?

Please try to use another working charging cable to charge the charging case for more than 10 hours via your computer . When charging the case, remove both earbuds from the charging case.
charge.
Compared to other electronics, headphones are low-power products. energy consumption. Therefore, for charging safety, use the normal charger head in good condition.

What can I do if a headset stops charging?

When you put the earphone one by one into the charging case, you will see that the case light will flash white once separately and then the earbuds will enter charging status.
If no lights flash, use a microfiber cloth with isopropyl alcohol to clean the charging connectors and try adjusting the headphones to ensure the light flashes once when you put on the headphones heard back in the charging case. Then charge the headphones listened for 2 hours.

Warm Tip: Be careful not to press the earbuds with too much force when charging case, so as not to damage the copper pillars in the charging case.

Why are the headphones still connected to my phone after putting them

back and closing the case lid?

1. The charging case has no power left. Put the headphones ear back in the charging case cannot turn them off if the battery of the case is empty.
2. Make sure the headphones are placed correctly in the charging case and that the charging contacts are clean.

Try cleaning the places between the charging case and the earbuds with something like a microfiber cloth.

TOUCH CONTROL

What can I do if the touch controls do not always work?

Please tap in the middle of the control zone. And when your hand is wet, the touch control may not respond well, keep your hand dry.

Try skipping songs more often, you will find the best frequency for control the headphones. When you don’t find the frequency, you can think the headphones don’t work, please give it to some patient. Another way to try it: discharge the headphones, recharge and restart.

SOUNDPEATS HEADPHONE APP

How to register an account?

1. Fill in the email address; define and confirm password (use some combinations of letters and numbers, avoid special characters such as # , @ , %, etc.); 2.Click on “get verification code”; 3.Enter the code you received in your email; 4. Finalize registration; Note:

Logging into the APP by Facebook, Apple ID or WeChat is acceptable.

Didn’t receive the verification code?

1. Make sure your phone is connected to a good network and try sending the code again about 5 minutes later;

2. Check your spam/junk folders first;

3. Try registering with a different email address;

4. Uninstall the SOUNDPEATS APP and then reinstall and restart your device to register again;

5. Manually enter your email into the area instead of automatically filling in your email address, and also pay attention to the format of the English letters and the space before and after the email address;

6. Try turning off your antivirus software. If you have data encryption software on your phone, you may need to turn it off momentarily;

What can I do if the headphones cannot connect to the APP?

1. First, make sure your SOUNDPEATS APP has been updated to the latest version. You can enter the APP and find the icon with three bars on the top left corner, find “about” to check the SOUNDPEATS version. Please update to ensure the latest version.

2. Make sure the headset’s Bluetooth name is the default “ SOUNDPEATS Air4 Pro  . If you changed the default name, change it to the original format. Then restart your phone. Please note that if you change the model’s default Bluetooth name, it may cause connection problems with this APP.

3. If the earbuds still cannot connect to the APP, please follow the instructions steps one by one: 3.1) try to turn off the APP completely (turn off the background running of the APP completely); 3.2) unpair the headset via the phone and turn off the phone’s Bluetooth; 3.3) restart the headset; 3.4) restart the phone and reconnect the headset to the phone after restarting (in this step, make sure SOUNDPEATS APP is turned off); 3.5) reopen the APP to search the headset to connect to the APP;

Precautions during the APP update process:

1. During the update, the distance between the headset and the cell phone should be 0.5 meters;
2. Turn on the headset;
3. Do not disconnect, play music or answer calls;

4. Do not close or collapse the update page;

5.Make sure your phone is connected to a good network.

CUSTOMER SERVICE TEAM

What should I do if the problem with the headphones is not mentioned in

these FAQs?

If there is no solution to your issue in these FAQs, please do not hesitate to contact our Customer Support Team and we will provide you with a solution as quickly as possible. If we confirm that the problem could not be resolved, we will apply for a replacement or refund for you. SOUNDPEATS offers a 12-month warranty for each product.

Your satisfaction is always very important to us.

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