PetSafe PBC-102 Basic Bark Control Collar Operating Guide
- October 30, 2023
- PetSafe
Table of Contents
PetSafe PBC-102 Basic Bark Control Collar
Important Safety Information
Explanation of Attention Words and Symbols Used in this Guide
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION , used with the safety alert symbol, indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
CAUTION used without the safety alert symbol, indicates a hazardous situation that, if not avoided, could result in harm to your pet.
Risk of explosion
Do not short circuit, mix old and new batteries, dispose of them in a fire,
or expose them to water. When batteries are stored or disposed of, they must
be protected from shorting. Dispose of used batteries properly.
Not for use with aggressive dogs
Do not use this product if your dog is aggressive, or if your dog is prone
to aggressive behavior. Aggressive dogs can cause severe injury and even death
to their owner and others. If you are unsure whether this product is
appropriate for your dog, please consult your veterinarian or certified
trainer.
Risk of skin damage
Please read and follow the instructions in this manual. The proper fit of
the collar is important. A collar worn for too long or made too tight on the
pet’s neck may cause skin damage. Ranging from redness to pressure ulcers;
this condition is commonly known as bed sores.
- Avoid leaving the collar on the dog for more than 12 hours per day.
- When possible reposition the collar on the pet’s neck every 1 to 2 hours.
- Check the fit to prevent excessive pressure; follow the instructions in this manual. : Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts.
- When using a separate collar for a lead, don’t put pressure on the electronic collar.
- Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
- Examine the contact area daily for signs of a rash or a sore.
- If a rash or sore is found, discontinue the use of the collar until the skin has healed. : If the condition persists beyond 48 hours, see your veterinarian.
- For additional information on bed sores and pressure necrosis, please visit our website.
These steps will help keep your pet comfortable and safe. Millions of pets are comfortable when they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed.
The PetSafe® Bark Control™ Collar must be used only on healthy dogs. We recommend that you take your dog to a veterinarian before use if he is not in good health. The Bark Control Collar is not a toy. Keep it away from the reach of children. Use it only for its bark-stopping purpose.
Thank you for choosing the PetSafe® brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding together. Our products and training tools promote a lifestyle of protection, teaching, and love—essentials that influence memories for a lifetime. If you have any questions about our products or training your pet, please visit our website at www.petsafe.net or contact our Customer Care Center at 1-800-732-2677.
To get the most protection out of your warranty, please register your product within 30 days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s full warranty, and should you ever need to call the Customer Care Center, we will be able to help you faster. Most importantly, PetSafe® will never give or sell your valuable information to anyone. Complete warranty information is available online at www.petsafe.net.
Components
Features
- 6 Levels of static correction, automatically adjust to your dog’s temperament starting at the lowest level
- Low battery indicator
- Waterproof
How it Works
The PetSafe® Bark Control™ Collar effectively and humanely stops barking when
it is worn. When the vibration of your dog’s bark triggers the Sensor Probe, a
static correction is administered through the Contact Points. The Bark Control
Collar starts with the lowest level of static correction and then increases
through 6 levels each time your dog barks within 30 seconds of the previous
bark. If your dog does not bark again within 30 seconds, the Bark Control
Collar will reset itself to the lowest level
of static correction. Along with each static correction, there will be an
audible beep. As an added safety feature, the Bark Control Collar will
automatically shut off for 3 minutes if your dog barks 15 times or more within
a 50-second period.
Key Definitions
- Contact Points : Deliver the safe static correction.
- Sensor Probe : Detects the vibrations of your dog’s barking. Note: The Sensor Probe is not adjustable.
- Low Battery Indicator : The Indicator Light will begin flashing when the battery is low.
Fit the Bark Control Collar
Important: The proper fit and placement of your Bark Control Collar is important for effective operation.
To assure a proper fit, please follow these steps:
-
Make sure that the battery is not installed in the Bark Control Collar.
-
Start with your dog standing comfortably (A).
-
Place the Bark Control Collar on your dog’s neck close to the ears. Center the Contact Points underneath your dog’s neck, touching the skin (B).
Note: It is sometimes necessary to trim the hair around the Contact Points to
make sure that contact is consistent.
Caution : Do not shave the pet’s neck as this may increase the risk of
skin irritation.
-
Check the tightness of the Bark Control Collar by inserting one finger between the end of a Contact Point and your dog’s neck. The fit should be snug but not constricting (C).
-
Allow your dog to wear the Bark Control Collar for several minutes then recheck the fit. Check the fit again as your dog becomes more comfortable with the Bark Control Collar.
-
Trim the collar as follows (D):
Mark the desired length of the Bark Control Collar with a pen. Allow for
growth if your dog is young or grows a thick winter coat.
Remove the Bark Control Collar from your dog and cut off the excess.
Before placing the Bark Control Collar back onto your dog, seal the edge of
the cut collar by applying a flame along the frayed edge.
Caution
The Bark Control Collar should not be worn for more than 12 hours out of
every 24-hour period. Leaving the collar on too long could lead to skin
irritation. Please refer to page 2 for additional information.
To Re-Thread the Collar
- The slide buckle prevents the collar from becoming loose around your pet’s neck.
- The ridges must be facing up; the collar will slip if it is not properly threaded.
To Insert and Remove the Battery
Note
Do not install the battery while the Bark Control Collar is on your dog.
This Bark Control Collar utilizes a replaceable PetSafe® battery (RFA-67).
This unique battery is designed to make battery replacement easier and
increase water protection.
- To insert the battery, align the symbols on the battery (arrow) and Bark Control Collar (triangle). Use a large coin to turn the battery clockwise until the arrow lines up with the lock symbol on the housing.
- To remove the battery, turn the battery counter-clockwise using a large coin. DO NOT attempt to cut into or pry open the battery. Be sure to discard the used battery properly.
- A replacement PetSafe® battery (RFA-67) can be found at many retailers. Contact the Customer Care Center at or visit our website to locate a retailer near you.
Battery Life
The average battery life is 3 to 6 months, depending on how often your dog
barks. However, due to greater use during your dog’s training, your first
battery may not last as long as replacement batteries.
Low Battery Indicator
During normal operation, the Indicator Light remains off. As the product is
used, the battery will be drained to a weakened state. At this point, the
Indicator Light will begin to flash to show that it is time to change the
battery.
What to Expect During Use of the Bark Control Collar
Important: Do not leave your dog alone the first few times he receives a static correction.
- Place the Bark Control Collar properly on your dog and wait nearby until he barks. Most dogs will understand very quickly that the Bark Control Collar is disrupting their urge to bark and will relax and stop barking. Because the static correction from the Bark Control Collar may be surprising or startling at first, some dogs may bark more at the initial correction.
- On rare occasions, a dog may get into a bark-correction-bark-correction cycle. If this happens, reassure your dog with calm, soothing tones. As your dog relaxes, he will understand that if he becomes quiet, he will not receive any more static corrections. The small minority of dogs that have this reaction will only have it the first time they wear the Bark Control Collar.
- You should notice a reduction in your dog’s barking within the first couple of days that he wears the Bark Control Collar. At this point, it is important to remember the learning process is still not complete. Dogs will “test” this new learning experience and will increase their attempts to bark. This usually occurs during the second week a dog wears the Bark Control Collar. If this does occur, remain consistent and do not alter your use of the Bark Control Collar. You must place the Bark Control Collar on your dog in every situation when you expect him to be quiet. If your dog is not wearing the Bark Control Collar, he may resume barking and his learning would suffer a setback.
Regular Maintenance
- Check Contact Points for tightness weekly Note: Do not adjust the factory preset Sensor Probe.
- Clean Contact Points with alcohol weekly Note: Remove the battery and discharge the Bark Control Collar before touching the Contact Points.
- Check your dog’s neck for irritation and wash your neck weekly.
To Test the Bark Control Collar
Slide the Sensor Probe across a rough surface for at least 10 inches. The Bark Control Collar should beep. If your Bark Control Collar doesn’t beep during this test, see “The Bark Control Collar does not beep” in the “Troubleshooting” section, and continue with the second step.
Frequently Asked Questions
Will my dog stop barking completely?
The Bark Control Collar effectively and humanely stops all barking when it is
worn. It should only be worn during periods of unwanted barking.
Will another dog’s bark set off the Bark Control Collar?
No
Will the Bark Control Collar work for my dog?
The Bark Control Collar is safe and effective for all breeds and sizes of
dogs, though it may be too large for dogs under 8 pounds to wear comfortably.
Troubleshooting
The Bark Control Collar does not beep
- Test the Bark Control Collar (see “To Test the Bark Control Collar” section).
- If your Bark Control Collar does not beep during this test, try the same test on a rougher surface. : Ensure that the battery is properly installed.
- Replace the battery.
- If the Bark Control Collar still does not beep, contact the Customer Care Center.
My Bark Control Collar beeps, but my dog keeps barking (does not respond to the static correction).
- Tighten the Bark Control Collar and/or trim your dog’s hair where the Contact Points touch his neck to ensure good skin contact.
- Replace the battery.
- If your dog still does not respond, contact the Customer Care Center.
The Bark Control Collar Indicator Light is flashing
- Replace the battery.
To Discharge the Bark Control Collar
Important
Avoid touching the Contact Points and Sensor Probe unless the Bark Control
Collar is completely discharged.
After battery removal, the Bark Control Collar retains some stored energy and may activate 2 or 3 additional times. To completely discharge the Bark Control Collar, slide the Sensor Probe across a table or hard surface several times, until the Bark Control Collar stops beeping.
Terms of Use and Limitation of Liability
Terms of Use
This Product is offered to you conditioned upon your acceptance without
modification of the terms, conditions, and notices contained herein. Usage of
this product implies acceptance of all such terms, conditions, and notices.
Proper Use
This Product is designed for use with pets where training is desired. The
specific temperament or size/weight of your pet may not be suitable for this
Product (please refer to “How the PetSafe® Bark Control Collar Works” in this
Operating Guide). Radio Systems Corporation recommends that this Product is
not used if your pet is aggressive and accepts no liability for determining
suitability in individual cases. If you are unsure whether this product is
appropriate for your pet, please consult your veterinarian or certified
trainer prior to use. Proper use includes, without limitation, reviewing the
entire Operating Guide and any specific Caution statements.
No Unlawful or Prohibited Use
This Product is designed for use with pets only. This pet training device is
not intended to harm, injure, or provoke. Using this product in a way that is
not intended could result in a violation of Federal, State, or local laws.
Limitation of Liability
In no event shall Radio Systems® Corporation be liable for any direct,
indirect, punitive, incidental, special, or consequential damages, or any
damages whatsoever arising out of or connected with the use or misuse of this
Product. Buyer assumes all risks and liability from the use of this Product.
Modification of Terms and Conditions
Radio Systems® Corporation reserves the right to change the terms, conditions,
and notices under which this Product is offered.
Customer Care International
USA & Canada – Tel: 800-732-2677
Monday – Friday 8 AM – 8 PM / Saturday 9 AM – 5 PM
Australia – Tel: 1800 786 608
Monday – Friday 8:30 AM – 5 PM
New Zealand – Tel: 0800 543 054
Monday – Friday 10:30 AM – 7 PM
This product has the benefit of a limited manufacturer’s warranty. Details of the warranty applicable to this product and its terms can be found at www.petsafe.net and/or are available by sending a stamped addressed envelope to PetSafe® Ltd. Redthorn House, Unit 9, Chorley West Business Park, Ackhurst Road, Chorley, Lancashire PR7 1NL, United Kingdom.
Battery Disposal
A separate collection of spent batteries is required in many regions; check
the regulations in your area before discarding spent batteries. At the end of
the product’s life, please contact our Customer Care Center to receive
instructions on the proper disposal of the unit. Please do not dispose of the
unit in household or municipal waste. For a listing of Customer Care Center
telephone numbers in your area, visit our website at
www.petsafe.net
Perchlorate Battery
Perchlorate Material – special handling may apply.
See
www.dtsc.ca.gov/hazardouswaste/perchlorate
FCC/IC
This device complies with part 15 of the FCC Rules and Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
CAUTION
Modification or changes to this equipment not expressly approved by Radio
Systems® Corporation may void the user’s authority to operate the equipment.
NOTE
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a specific
installation. If interference does occur to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
- Consult customer care, the dealer, or an experienced radio/TV technician for help.
Warranty
One Year Non-Transferable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this Product and its terms can be found at www.petsafe.net and/or are available by sending a stamped addressed envelope to Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building, Market Square, Dundalk, Ireland.
Australia/New Zealand
In compliance with the Australian Consumer Law, Warranties Against Defects,
effective January 1, 2012, warranty details of this Product are as follows:
One Year Non-Transferable Limited Warranty
What is covered
Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio
Systems”) warrants to the original retail purchaser, and not any other
purchaser or subsequent owner, that its Product, when subject to normal and
proper residential use, will be free from defects in material or workmanship
for a period of one (1) year from the purchase date. An “original retail
consumer purchaser” is a person or entity who originally purchases the Product
or a gift recipient of a new Product that is unopened and in its original
packaging. When serviced by Radio Systems Customer Service, Radio Systems
covers labor and parts for the first year of ownership; after the first year,
a service or upgrade charge will apply relative to the replacement of the
Product with new or refurbished items at Radio System’s sole discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase Products outside of Australia, New Zealand, or from an unauthorized dealer will need to return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any other reason outside of these Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to Radio Systems
Australia Pty Ltd Customer Care Center at
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, proof of purchase must be provided. Without proof of purchase, Radio Systems will not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care Center to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from the date of original purchase, Radio Systems will organize for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit or its components and return it to the consumer free of charge, provided the Product is within its said warranty period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Should you have any queries or require any further information, please contact our Customer Care Center on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
Faq’s
Will the Bark Control Collar work for my dog?
The Bark Control Collar is designed to work for most dogs, but it is important to consult with your veterinarian or certified trainer if you are unsure whether this product is appropriate for your dog.
How does the Bark Control Collar work?
The Bark Control Collar administers a static correction through the contact points when the sensor probe detects the vibrations of your dog's barking. It starts with the lowest level of static correction and increases through 6 levels each time your dog barks within 30 seconds of the previous bark.
Is the Bark Control Collar safe for my dog?
Yes, the Bark Control Collar is safe for healthy dogs when used properly. It is important to follow the instructions in the manual, including checking the fit and position of the collar, avoiding leaving it on for more than 12 hours per day, and checking the contact area daily for signs of irritation.
How long does the battery last?
The average battery life is 3 to 6 months, depending on how often your dog barks. However, due to greater use during your dog's training, your first battery may not last as long as replacement batteries.
What should I do if my dog has a reaction to the static correction?
If your dog has a reaction to the static correction, reassure them with calm, soothing tones. As your dog relaxes, they will understand that if they become quiet, they will not receive any more static corrections.
Can I leave the Bark Control Collar on my dog all the time?
No, the Bark Control Collar should not be worn for more than 12 hours out of every 24-hour period. Leaving the collar on too long could lead to skin irritation.
Can I use the Bark Control Collar with an aggressive dog?
No, the Bark Control Collar should not be used with aggressive dogs or dogs prone to aggressive behavior.
How do I know when the battery is low?
The indicator light will begin flashing when the battery is low.
Can I adjust the sensor probe?
No, the sensor probe is not adjustable.
How do I test the Bark Control Collar?
To test the Bark Control Collar, blow or make a loud noise near the sensor probe. If the collar does not emit a correction, check the fit and contact points, and make sure the battery is properly installed.
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