PROZIS Rollax Massage Roller User Manual

June 8, 2024
PROZIS

Rollax Massage Roller
User Manual
Warranty Statement

V.1 09/2021

Rollax Massage Roller

PROZIS Rollax Massage Roller

Prozis is a registered trademark of PROZIS.COM, S.A.
Prozis reserves the right to adjust or modify the product or any of the associated documentation in order to ensure its suitability for use, at any time and without prior notice.
NOTE: The most recent version of this product’s user manual can be found at www.prozis.com/user-manuals
Prozis will always be available for any additional explanation through our customer support communication channels, available at www.prozis.com/support
**** The packaging that protects the device against transport damage is made from non-polluting materials that can be disposed of via local recycle bins.

Safety warnings

DANGER! This symbol, when combined with the note Danger, means high risk.
Failure to observe this warning may lead to injury to life and limb.
DANGER FOR CHILDREN AND PEOPLE WITH DISABILITIES

  • Packing materials are not toys. Children must not play with the packing materials. There is a suffocation risk.
  • This device is not designed to be used by people (including children) with limited physical, sensory or mental capabilities or people without adequate experience and/or  understanding, unless they are supervised by someone responsible for their safety or are instructed by them on how to use the device.
  • Children must not play with the device.
  • Cleaning and user maintenance must not be performed by children without supervision.
  • Keep the device out of the reach of children.

CAUTION! This symbol highlights dangerous situations that can lead to minor to moderate injuries, damage, malfunction, and/or destruction of the device.

To prevent harm or damage from happening to users or others, make sure to comply with the following requirements.

  • This product is intended for personal use only. Do not use it for medical or commercial purposes. It cannot be a substitute for medical treatment. Chronic complaints  and symptoms may be made worse. It must not be used in particular for massaging babies, infants, helpless people or animals.

  • Do not use the appliance over swollen, burned, inflamed, diseased or injured parts or areas of the body.

  • When in doubt, seek medical advice:
    – If you are pregnant.
    – If you have a cardiac pacemaker, artificial joints or electronic implants.
    – If you suffer from a serious illness or have had surgery to the upper part of your body.
    – If you suffer from thrombosis.
    – If you are experiencing pain with an undiagnosed cause.
    – If you suffer from one or more of the following illnesses and complaints: Circulation disorders, varicose veins, open wounds, bruises, broken skin, venous inflammation.

  • If you experience any pain or discomfort during the massage, stop immediately and contact your doctor before using the equipment again.

  • Always check the equipment for worn or damaged parts before and after each use. Do not use if damaged. Follow instructions and use only as intended.

  • A poor training technique can lead to injuries, so please make sure you use the training equipment properly.

  • To avoid pulling a muscle, please warm up before training.

  • Do not overload the device – maximum load: 130 kg.

User manual

PACKAGE CONTENTS

  • 1 x Prozis Rollax – Massage Roller
  • 1 x Quick Guide

PRODUCT OVERVIEW (SEE PAGE 2)

  1. Massage Surface
  2. Handle

MAINTENANCE AND CLEANING

Cleaning

  • Do not use aggressive or abrasive cleaning agents. They can damage the roller’s surface!
  • Gently wipe with a damp cloth or a paper towel.

Storage

  • When no longer using the roller, store it in a dry environment, protected from dust and direct sunlight.
  • Store the roller inside the original case provided.

INSTRUCTIONS

How to use
Roll the ball surface over the part of your body that needs to be relaxed.

  • Thighs
  • Arms
  • Shoulders
  • Back

PROZIS Rollax Massage Roller - fig

Warranty statement

All electrical and electronic products commercialized by Prozis via www.prozis.com are covered by the warranty applicable to the purchase and sale of consumer goods.

GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis’ warranty for final consumers.
This warranty is valid exclusively for consumers who purchase the product for non-professional purposes.

WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and production defects for a 2-year period, counting from the date of initial purchase by a consumer and  respective delivery, or for longer if legally established by the applicable national law.
In the event that repair is required, this 2-year period is suspended during repair time.

CONSUMABLES
The gradual performance decrease caused by prolonged use of the product’s consumable components, such as batteries, is not covered by this warranty unless the  malfunction is caused by faulty design, materials or production.

HOW TO MAKE A CLAIM

If the need arises to exercise the rights conceded to you through this warranty, please contact Prozis customer service via the communication channels provided on the Prozis website, and follow the provided instructions or recommendations.
Contact and technical assistance information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented by the original customer. This proof of purchase may be the original invoice or  receipt, as long as it includes information regarding the date of purchase and the product’s model name.

WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties. This warranty does not apply to any repairs, or damage caused directly by such repairs, that have  impacted or caused the damage that is the subject of the respective warranty claim.

EXCLUSIONS
The following situations are not covered by this warranty:

  1. Any wear and tear of parts and components resulting from normal product use.
  2. Cracks, dents, scratches, and other types of superficial damage that only affect the product’s appearance.
  3. Any malfunction caused by inappropriate use of the product that does not comply with user manual instructions.
  4. Use and storage of the product not complying with user manual instructions.
  5. Opening of the product by a third party who is not authorized to proceed to its repair.
  6. Altering or changing parts or components, whether internal or external.
  7. Damage caused by battery leakage resulting from the breaking of any of its components, or from product misuse.
  8. Malfunction or damage due to reasons that cannot be ascribed to the production or design of the product.
  9. Use of the product in the context of a business, occupation or commerce.
  10. Malfunction due to use that does not comply with the technical or security norms in force, or with user manual instructions.

The services provided by Prozis in order to repair or fix any fault or malfunction resulting from the verification of any of the aforementioned excluded situations will be  subject to payment of labor, transport and component costs.
The customer shall bear all risks of loss and damage to the product during transportation to Prozis. This warranty will be void if the returned product arrives with labels or  stickers that have been removed, damaged, tampered with or modified in any way.

LIMITED RESPONSIBILITY

Prozis cannot be held responsible for indirect damage or loss due to usage of the product.

WHAT TO DO?
To request warranty service, you must first contact Prozis customer service via the communication channels provided on the Prozis website, and follow the provided  instructions and recommendations.
Send back the product inside its original packaging, including all accessories and documentation, to the following address:
PROZIS
Rua do Cais nº 198
4830-345 Póvoa de Lanhoso
Braga – Portugal

CONTACTS
Prozis is always available for additional clarification through their customer service communication channel at www.prozis.com/support

Zona Franca Industrial
Plat 28 – Pavilhão K – Mod 6
9200-047 Caniçal, Madeira

References

Read User Manual Online (PDF format)

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