Telesystem Webex SMS Hosted VoIP Blue User Guide
- June 4, 2024
- Telesystem
Table of Contents
Telesystem Webex SMS Hosted VoIP Blue
Webex users who have SMS enabled on their lines can utilize their Webex client to send and receive SMS/text messages to people on their cell phones and text enabled lines. If you wish to add the SMS feature to your Webex package, contact your account manager or call us at 888.808.6111.
Initiating an Outbound Text Message
In the Webex App, start by sending a direct message to the custom SMS BOT
created specifically for your Enterprise.
To send a direct message, click on the Plus sign at the top of the Webex App
window and then click on “Send a direct message” from the pop-up
menu:
In the field to search for a person by name or email type your custom
Enterprise Bot name address into the search box. Custom Enterprise Bots are
named in the follow
format CompanySMS@webex.bot
For a company named BCI the Bot is ‘BCISMS@webex.bot’
Once you’ve entered that, click the “Invite to Webex” button
A new space with the bot name will appear in your messaging area 
Send a message in that space, any input will do. The bot will respond back
with a card prompting you to “Please prove the number you want the message…”
In the message input area at the bottom of the screen, send a new message with
the word
“Message” and the phone number of the person you wish to send your sms
message. You must include the country code along with the phone number.
Example, if you want to message
419-724-9898 you would type in:
Message 14197249898
The Bot will create another new space in your Messaging area. This new space
will automatically be titled with the phone number of the person you just said
that you wanted to message and your name as it appears in Webex. Once this
space has been established you can click the pencil icon next to the space
name at the top of the window and rename it however you’d like. 
To send an outbound message you must first start by ‘mentioning’ or tagging
your custom SMS Bot, then type your message. To add a ‘mention’ type the @
symbol in the new message area, and a pop-up box should appear with
recommendations on who you wish to ‘mention’. If you type in the first couple
of letters of your customer SMS bot name it should appear in the suggested
mentions section for you to select. 
Select it from the list and it will autofill in your message area with
highlighted text: 
Now, type in the message you want to send to your intended recipient.
Each outbound text message must begin with you ‘mentioning’ the bot to ensure that the Webex platform understands that it will be utilizing the bot to act as the carrier to send the message to the intended recipient.
Replies to your messages will come in from the bot as well in the message
thread like this:
| 1.888.808.6111 | www.telesystem.us
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>