Telesystem Poly Edge B20 IP Desk Phone User Guide
- May 15, 2024
- Telesystem
Table of Contents
Telesystem Poly Edge B20 IP Desk Phone
Figure 1: Poly Edge B Series Hardware
| 1 | Hook switch | Holds the handset and ends calls. |
|---|---|---|
| 2 | Line keys | Select a phone line, view calls on a line or quickly call a |
favorite contact. Note: Edge B10 and Edge B20 phones have two-line keys. Edge B30 phones
have four-line keys
3| Back Key| Return to the previous screen
4| Status indicator| Alerts you to changes in the phone status such as missed
calls voicemails and call status
5| Page Key| Enables you to navigate between virtual line keys
6| Softkeys| Select context-sensitive keys that display along the bottom of
the screen.
7| Home key| Display the Home screen from other screens or display the lines
and calls screen from the home screen
8| Navigation
keys/select key
| Scroll through information or options displayed on the phones screen or
select field of displayed data
9| Headset key| Place and receive calls through a headset.
10| Speakerphone key| Place and receive calls using
---|---|---
11| Mute key| Mute or unmute the microphone during an active call
12| Dialpad| Enter numbers, letters, and special characters. Use the Dialpad
keys to select menu items that have index numbers.
13| Volume key| Adjust the volume of the handset, headsets, speaker, and
ringer.
14| Transfer key| Transfer an active call to a contact
15| Hold key| Hold an active call or resume a held call
Placing Calls Place calls on Edge B Series IP phones in numerous ways
Place a Call Make basic calls by using the handset, speakerphone, or headset.
Procedure » Do one of the following:
- Lift the handset from the cradle, enter the number, and press the Dial softkey.
- Enter a number using the dial pad, then press the speakerphone button.
- Enter a number using the dial pad, then press the headset button.
Answering Calls
When you receive an incoming call, you can choose to answer the call in
various ways, including answering calls automatically and answering a call
while you’re already in a call.
Answer an Incoming Call
When you receive an incoming call, the phone rings, and the Call screen
displays. Answer the incoming call using a variety of methods.
Do one of the following:
- Pick up the handset.
- Press the speakerphone button.
- Press the headset button.
- Press the call key to which the incoming call is assigned.
- Press the Answer softkey.
Answer a Call When on a Call
When you’re in an active call and an incoming call arrives on the same or a
different line, a call waiting for tone beeps, and the Incoming Call screen
displays.
Do one of the following:
- Press the Answer softkey.
- Press the call key to which the incoming call is assigned. The active call goes on hold, and the incoming call becomes active.
Holding and Resuming Calls
When you’re on a call, place an active audio call on hold and resume the call.
Hold a Call
While a call is connected, place the call on hold.
- Press the Hold softkey. This holds only the highlighted call on the screen.
- Press the Hold feature key. This holds all calls that are in a holdable state.
Resume a Call View and resume a held call
- Press the Resume softkey. This resumes only the highlighted call on the screen.
- Press the call key that hosts the call to resume. This resumes the call only if it is in the holding state.
End a Call
End active calls at any time.
To end a held call, resume the call and then end it.
- On the Calls screen, highlight the call.
- Press the End softkey.
Enable Do Not Disturb
Enable Do Not Disturb (DND) when you don’t want calls to interrupt you.
Procedure:
- Do Not Disturb.
- Press the Enable softkey.
Transferring Calls
Transfer a call to another contact and choose the transfer type you want to
use for the call.
- Select a highlighted entry on the Calls screen.
- Do one of the following:
- Press the Trnsfr softkey.
- Press the Blind Transfer softkey.
Cancel a Transfer
If a contact doesn’t answer the transfer or if you want to continue speaking
with the contact on your line, cancel the transfer before it completes.
Do one of the following:
- Select Home.
- Press Back.
The call doesn’t transfer and becomes active.
Call Park and Call Retrieve
To park a call, while on the call, blind transfer the caller to one of the available call park orbit extensions. For example, extension 901 (blind transfer to extension 901) To retrieve the parked call, dial 96 plus the orbit extension where the call is parked. For example, a call parked on extension 901 you would dial *96901 and then dial
Conference Calls
When you initiate a conference call, you can manage conference participants,
join calls into a conference, or split your conference into individual calls.
Start a Conference Call
The phone supports five-way conferencing using local bridging. All connected
parties are available after you start the conference call.
- Call a contact.
- When the contact answers, press the Conference softkey.
- Call additional contacts.
- When the contacts answer, highlight the held call on the Calls screen and select Cf now.
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