sky BR203sUK Broadband Hub User Guide

sky BR203sUK Broadband Hub

Let’s get you up and running.

Safety first

Warning

• Please read this set-up guide and the ‘Important safety and product information’ leaflet, that came with your Sky Broadband Hub, before installation. It’s important to keep them both so you can refer back to them in the future.
• Please read the ‘Audiocodes Mediant 500 Li Hardware Installation Manual’ before installing or using your Voice Hub.
• If you’re uncertain about any part of the installation process, go to businessconnect.sky.com/contactus
• Keep this document somewhere safe for future reference.

What’s in the box

• Set-up guide
• Sky Broadband Hub (BR203sUK)
• Voice Hub – AudioCodes Mediant 500Li® 8-Port ATA
• Ethernet cable and phone adaptor *
• • 17024 – Cat5e Ethernet cable
    17023 – Adaptor Lead RJ11 Plug – BT431 socket
    Supplied by Comtec Cable Accessories Ltd, Cardinal Way, Cardinal Distribution Park, Godmanchester, Huntingdon, England. PE29 2XJ

Your activation date

Your hub won’t start working until the activation date we shared with you by email – it can be any time up to midnight.

What’s in your Sky Broadband Hub box

Warning
Please read the ‘Important safety and product information’ leaflet before installing or using your Sky Broadband Hub.

Your Sky Broadband Hub

Find your phone socket

Find your main phone socket.
It’s usually where the phone line comes into your premises and is thicker than the others.

Unplug whatever’s plugged in.
Phone cables, broadband equipment, splitters and so on.

If your phone socket looks like this (with two ports), follow the instructions for ‘If your phone socket has two ports’ section.

Connect your Sky Broadband Hub

1. If your phone socket has one port
   Take the grey cable (you won’t need the black cable).
   Plug the white end into the phone socket.
   Plug the purple end into the purple port on the back of your hub.

2. If your phone socket has two ports
   Take the black cable (you don’t need the grey cable).
   Plug the white end into the left or top port on the phone socket.
   Plug the purple end into the purple slot on the back of your hub.

3. Take the power supply from the box
   Plug the blue end into the blue port on the back of your hub.
   Then plug the other end into the mains socket and switch on.
   The power, internet and WiFi lights on the front of your hub should go green after a few minutes (the voice light is not in use and will stay dark).
   Need more help setting up?
   Go to businessconnect.sky.com/hubsetup

Your hub works best if you leave it switched on all the time. Don’t worry if it feels warm – that’s normal.

Connecting your devices

Now your Sky Broadband Hub is set up, you need to connect all your devices to your broadband.
Every device is different. But here’s how you usually connect to WiFi with a password:

1. Click or tap the WiFi icon.

2. Choose your network from the list and type in your password (it’s on the back of your hub or on the Connect card that came in the box).
   Or, connect with WPS instead, if your device has a WPS (Wi-Fi Protected SetupTM) button:

3. Turn on WPS on your device.

4. Hold the WPS button on the side of your hub for a few sec-onds, until it starts flashing amber
   If it works, the WPS light will go green If it goes amber or red, it hasn’t worked. Go back to step and try ag1 ain.
   For more detailed instructions go to businessconnect.sky.com/connectdevices

Settings

Log in to your hub using a device that’s connected to your WiFi to change your settings (like your WiFi name or password).

1. Type 192.168.0.1 into a browser address bar.
2. The username is admin and the password is your WiFi password (unless you’ve changed it).
   Changing your WiFi name or password will disconnect all your devices from your WiFi, so you’ll need to re-connect them. For more info, go to
   businessconnect.sky.com/wifipassword

Resetting your hub

It’s easy to reset your hub if you need to.
Hold Reset on the back of your hub until the power light flashes green (about 10 seconds).
Don’t unplug or switch off your hub while it resets. The power light will go green when it’s done.

Help

Followed these steps but your hub’s still not working?
Go to businessconnect.sky.com/hubsetup

Get in touch

It’s easy to get in touch.

Go to businessconnect.sky.com/contactus

What’s in your Voice Hub box

What’s in the cable box

Required for the Voice Hub set-up

Your Voice Hub

Warning
Please read the ‘Audiocodes Mediant 500 Li Hardware Installation Manual’ before installing or using your Voice Hub.

Connect your Voice Hub

Before you continue, make sure you’ve completed the set-up of your Sky Broadband Hub.

1. Find a location for your Voice Hub
   Place your Voice Hub near your Sky Broadband Hub. Don’t put one hub on top of the other – they need to sit side by side for best WiFi performance.
   If you want to put your hubs in separate locations, please contact us for an engineer appointment.

2. Take the blue Ethernet cable
   Plug one end into the blue WAN port on the back of the Voice Hub.
   Plug the other end into one of the yellow Ethernet ports on the back of the Sky Broadband Hub.

3. Take the power supply
   Assemble the 3-pin adaptor to the power supply.
   Plug the power supply into the power port on the back of the Voice Hub. Then plug the other end into the mains socket and switch on.

4. Selecting which phone ports to use
   Depending which package you have.
   If you have 1 line: only use the phone port on the far left
   If you have 2-4 lines: only use the phone ports on the left-hand side

The Power, Status and GE lights on the front of the Voice Hub should go green (this may take 5-10 minutes).

Remember, your phone service only works via the internet. If your internet fails, you won’t be able to connect your phone direct to the wall socket.
Warning
If there’s a power cut or fault with your broadband, you can’t make calls including calls to emergency services (999 and 112) . Make sure you have another way to make emergency calls e.g. a mobile phone.

5. Plugging in your phone
   If your phone lead has an RJ11 plug, you can plug it directly into the phone ports.

Note:
IP phones won’t work with the Voice Hub, please don’t try to plug them in.

If your phone lead has a BT plug, you’ll need to use the phone adaptor supplied. For multiline services, your engineer can provide additional adaptors if required.

Quick check

• Check the activation date for your Sky Broadband Hub, your hub won’t work until that date
• The power, internet and WiFi lights on your Sky Broadband Hub should turn green
• The Power, Status and GE lights on your Voice Hub should turn green
• Check that your WiFi devices can access the internet
• Check that you have a dial tone on all your connected phones
  Your Sky Broadband Hub and Voice Hub should now be
  up and running.

Help

It’s easy to get in touch with us if you have a problem with your set-up or wish to discuss your package from Sky Connect: Go to businessconnect.sky.com/contactus

Manage your call features online

Once you’re all set up it’s easy to manage your call features online to organise call forwarding, call barring, set up your call waiting and more (account signatory only).

Go to businessconnect.sky.com/myaccount

© Sky group of companies 2021.
Sky and Sky Connect are trade marks owned by the Sky group of companies. SKY CP LIMITED, GRANT WAY, TW7 5QD UNITED KINGDOM
Sky Connect Set-up Guide Rev.3

References

• businessconnect.sky.com/connectdevices
• Help - Contact Sky Connect | Sky Help Business | Sky.com
• businessconnect.sky.com/hubsetup
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• Help - Change your Sky Broadband Hub passwords | Sky Help Business | Sky.com

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