Polycom CCX 400 Business Phones User Guide

: September 17, 2024
: Polycom

Table of Contents

Polycom CCX 400 Business Phones
Product Usage Instructions
DESK PHONE FEATURE DESCRIPTIONS
TRANSFER A CALL
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Polycom CCX 400 Business Phones

Specifications

Product: Polycom CCX 400 Series Phones
Manufacturer: TeleCloud
Contact: 800-658-2150
Revision: June 2024

Product Usage Instructions

Placing and Answering Calls
To place a call, dial the desired number and press the call button.

To answer a call, you can use the handset, speakerphone, or headset as follows:

To answer with the speakerphone, press the Answer softkey.
To answer with the handset, pick up the handset.
To answer with a headset, press the headset button.

Holding and Transferring Calls
To hold a call, tap the Hold button. To transfer a call, press the Transfer softkey, dial *55 followed by the extension, and then press #.

Muting and Adjusting Volume
To mute the microphone, press the Mute key located at the bottom right corner of the phone. Adjust the volume during a call by using the volume buttons on the phone.

Conference Calls and Contacts Management
To initiate a conference call, follow the instructions on the phone. To manage contacts, access the Contact Directory from the Home view and follow the on-screen prompts to add, edit, or delete contacts.

Ringer Settings and Voicemail
You can customize ringtones for incoming calls, set different ringtones for individual contacts, and listen to voicemails by accessing the respective options in the phone settings.

FAQ

How do I add speed dials?
You can add speed dials to any empty line key by following the instructions in the user manual.
Can I change ringtones for specific contacts?
Yes, you can set individual ringtones for specific contacts by accessing their contact information and selecting a unique ringtone.
How do I adjust volume settings during a call?
You can adjust the volume during a call by using the volume buttons on the phone. Make sure to do this when the phone is idle or ringing.

Polycom® CCX 400® Business Phones

DESK PHONE FEATURE DESCRIPTIONS

Displays menu options for settings and device information for all Polycom CCX 400 Series Phones

Touch screen—select items and navigate menus on the touch-sensitive screen.
Volume keys—adjusts the volume of the handset, headset, speaker, or the ringer.
Headset indicator—displays when the phone is powered on. The icon glows green or blue when a headset is connected and activated.
Speakerphone indicator—displays when the phone is powered on. The icon glows green when activated.
Mute key—mute or unmute the microphone during an active call.

PLACING A CALL
You can only have one active call in progress on your phone.

To place a call:

Pick up the handset, enter the phone number, and the phone will automatically dial.
Press , then enter the phone number, and the phone will automatically dial.
Enter the phone number, press Dial, and pick up the handset.
Enter the phone number and press
Press the line key (bottom left corner), enter the phone number, and the phone will automatically dial.
Select Place Call, enter the phone number, and press green call button.

ANSWERING A CALL
You can answer a call using the handset, speakerphone, or a headset.

To answer a call, do one of the following:

To answer with the speakerphone, press or press the Answer softkey.
To answer with the handset, pick up the handset.
To answer with a headset, press

HOLD AND RESUME A CALL
You can have multiple calls on hold and resume a call at any time.

To hold a call:

Press the Hold button.

To resume a call:

Press the Resume softkey.

TRANSFER A CALL

You can transfer calls to any contact (internal or external).

To transfer a call (Consult):

Press Consult softkey.
Dial a number or choose a contact. It will automatically call out.
Press the Complete Transfer softkey after speaking with your contact to finish transfer.

To transfer a call (Blind)

Press Transfer softkey.
Dial a number or choose a contact. It will automatically call out.

TRANSFER A CALL TO VOICEMAIL
During a call, Press the Transfer softkey: then dial *55 plus the extension to which you want to transfer the call followed by the # key.

FORWARDING A CALL
You can forward an incoming call to a contact or forward all incoming calls to a contact.

To forward all incoming calls:

Call Forward – Always
- 72 followed by the phone number you want to forward it to. Use 73 to end call forward always.
Call Forward – Busy
- 90 followed by the phone number you want to forward it to. Use 91 to end call forward busy.
Call Forward – No Answer
- 92 followed by the phone number you want to forward it to. Use 93 to end call forward no answer.

MUTING THE MICROPHONE
Mute the phone so other parties can’t hear you. Unmute your audio when you’re ready to speak and let others on the call hear you. To Mute select the Mute key on the bottom right corner of the phone.

HOLDING CALLS
From Lines, Calls, or Active Call view, tap Hold. If you’re in Calls view, remember to highlight the call first. To resume a held call, tap Resume.

PLACING CONFERENCE CALLS

While in an active call, press Add.
Dial the second party and it will automatically call out.
When the contact answers, press Merge to combine the calls.
Tap Hang Up to remove yourself from the call, but keep the other participants connected.
Tap to highlight an individual name or number to manage each participant.

CONTACT DIRECTORY

To view your Directory—Tap Contact Directory. from the Home view and tap Contacts followed by Contact Directory.
To add a contact—Navigate to your Contact Directory and tap the Add button . Type the contact’s information, and tap Save. To make a contact a Favorite, enter a Favorite Index number.
To update contact information—Navigate to your Contact Directory and tap the contact. Tap the Information icon, select the Edit pencil icon, update the contact’s information, and tap Save
To delete a contact—Navigate to your Contact Directory and tap the contact. Tap Delete and tap Delete again to confirm.
To search for a contact—Navigate to your Contact Directory and tap Search. Enter search criteria and tap Search.
To dial a contact from your Directory—Navigate to your Contact Directory and highlight the contact, tap Information. From the contact’s information screen, tap Dial.

ADD A SPEED DIAL
You can add speed dials to any empty line key.

To add a speed dial:

Navigate to your Contact Directory and do one of the following:
- Select Search and enter a name in the Name field. Tap the information icon followed by the edit icon. Assign a Favorite Index number.
- Select Add + . From the Add New Contact menu, enter contact information and assign a Favorite Index number.

LISTENING TO A VOICEMAIL

Press the Messages icon located on the home screen.
Follow the prompts to access your messages.

ADJUSTING VOLUME

To change call volume, press during a call
To change the ringer volume, press when the phone is idle or ringing.

CHANGING RINGER SETTINGS
You can change the location of sound notifications for incoming calls in the Audible Ringer settings. By default, you hear all sound effects from the speaker. You can configure your phone to ring on your headset, handset, speaker, or the active audio device you set.

Go to Menu > Settings > Basic > Preferences
Select Audible Ringer and select a location to hear sound effects.

SET A RINGTONE FOR INCOMING CALLS
Select unique ringtones for incoming calls on different lines on the phone. The default ringtone is Low Trill.

Go to Menu > Settings > Basic
Select Ring Type.
On the Ring Type screen, select a ringtone.
Optional: Press the Play softkey to hear the ringtone.
A green circle with checkmark will indicate the selected ringtone.

SET A RINGTONE FOR INDIVIDUAL CONTACTS
Select unique ringtones for contacts in your directory to help you quickly identify callers.

Go to Directories > Contact Directory.
In the Contact Directory, select a contact.
On the Contact Information screen, select Edit.
On the Edit Contact screen, select Ring Type and choose a ringtone.
Press Select to listen to and assign the ringtone.
Press the Back softkey to confirm the selection.

*The information in this guide applies to the Polycom ® CCX 400 Business Phones. Note that configurations vary, and the screen displays used in this guide may not reflect those on your phone. See your system administrator for more information.
www.polycom.com | 1725-44639-001 Rev.A | November 2012 © 2012, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use,without the express written permission of Polycom.

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