Polycom Edge E Series VoIP Phones Instruction Manual

: June 4, 2024
: Polycom

Table of Contents

Overview
Service Agreements
Safety Instructions
Additional Warnings for Products with a Power Supply
Accessibility
WARNING Electrical Safety
Installation Instructions
Operating Ambient Temperatures
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Edge E Series VoIP Phones
Instruction Manual

Overview

This document covers the following products:

Poly Edge E100
Poly Edge E220
Poly Edge E300
Poly Edge E320
Poly Edge E350
Poly Edge E400
Poly Edge E450
Poly Edge E500
Poly Edge E550
Poly Edge E Expansion Module

Service Agreements

Contact your Poly Authorized Reseller for information about service agreements applicable to your product.

Safety Instructions

To reduce the risk of fire, electric shock, injury to persons, and damage to property, read all operating instructions and the following safety instructions before using your Poly product.

Warnings

This equipment is intended for indoor use only.
This equipment is not intended to be directly connected to outdoor cables.
Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a static-free cloth.
Do not immerse the system in any liquids or place any liquids on it.
Do not disassemble this system. To reduce the risk of shock and to maintain the warranty on the system, a qualified technician must perform service or repair work.
There are no user-serviceable parts inside this product.
This equipment is not intended to be operated by children.
Users must not service any parts in compartments that require a tool to access.
This equipment should be used only on even surfaces.
Keep ventilation openings free from any obstructions.
The ambient operating temperature rating of this equipment is 0-40°C and should not be exceeded.
In order to remove all power from this unit, disconnect all power cables, including any USB or PoE cables.

Additional Warnings for Products with a Power Supply

Always disconnect the system from power and telecommunications networks before cleaning or
servicing.
This product is intended to be powered by an external Limited Power Source (LPS) power supply.
Use only the type which is supplied with this product.
This system is considered to be Pluggable Equipment Type A. The socket outlets must be installed
near the equipment and be easily accessible.
Additional Warnings for Products with a Power Cord
Do not use a power cord that is damaged. This could cause fire or electric shock. Contact the manufacturer for a replacement cord, if necessary.
Only use a power cord that is appropriately rated and approved relevant to the country of use.
When connecting to the mains supply, connect only to an earthed supply outlet which is installed near the equipment and is easily accessible.
Additional Warning for Products with Power over Ethernet (PoE) Functionality
If the product is powered using Power over Ethernet, you must use an appropriately rated and
approved networking device or the power injector identified for use with this product.

External Power Supplies
This product must only be used with an external power supply of the type and specification provided with it. Replacement external power supplies can be obtained from the supplier of your Poly equipment.
PoE Products
Products that are designed to be connected to a Power Over Ethernet source must only be connected to an IEEE 802.3 compliant power-over-ethernet (PoE) power source.
The power plug, and wall socket combination acts as a disconnection device and must be accessible at all times.
Power Cables
Only use the power cables that are supplied with this product, these are correctly rated for this product.
Installation of the equipment should be carried out by suitably trained people and must comply with the appropriate local and national electrical codes.

Accessibility

Details of the features offered by this product against the accessibility criteria of Section 508 of the US Disability Act and Section 255 of the US Communications Act can be found at https://www.poly.com/us/en/legal/compliance/vpat
Hearing Aid Compatibility (HAC)
This handset product complies with the HAC requirements of 47 CFR 68.316 and 47 CFR 68.317.
Emergency Access – VoIP products
Users of this VoIP product should be aware that depending on the country they are in, and the network they are connected to, the emergency services may not be able to identify the geographic location which they are calling from automatically from the IP address.

WARNING Electrical Safety

Poly Edge E100, Edge E220, Edge E300, Edge E320, Edge E350, Edge E400, Edge E450
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.
This product is rated 5 VDC, 0.3 amps. When used with the optional external PoE injector, the PoE injector shall be a Listed PoE injector with an LPS output.
Poly Edge E500 & Edge E550
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.
This product is rated 48 VDC, 0.52 amps. When used with the optional external PoE injector, the PoE injector shall be a Listed PoE injector with an LPS output.

ENERGY STAR®

ENERGY STAR is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency. As an ENERGY STAR Partner, Poly has followed the U.S. EPA’s enhanced product certification process to ensure that products marked with the ENERGY STAR logo are ENERGY STAR certified per the applicable ENERGY STAR guidelines. The following logo appears on all ENERGY STAR-certified Telephony:

A key ENERGY STAR requirement for Telephones products is power management features at the network and device level including but not limited to OFF mode, external Network Proxy, automatic and timed power down of backlit displays, and other functions.
Backlight intensity and timeout can be adjusted in the basic user settings menu. By default, after the phone is idle for 40 seconds, the backlight dims. The backlight automatically turns on with any phone activity.

Federal Communication Commission
Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This equipment may not be used on coin service or party lines.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
This device meets all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules.

FOR MOBILE DEVICE USAGE (>20cm/low power)
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20cm between the radiator &
your body.
FOR COUNTRY-CODE SELECTION USAGE (WLAN DEVICES)
Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all WiFi products marketed in the US must be fixed to US operation channels only.
Responsible Part Issuing FCC Supplier’s Declaration Of Conformity:
Polycom Inc.
6001 America Center Drive,
San Jose, CA, 95002, USA
TypeApproval@poly.com

Industry Canada statement
This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.
This device complies with ISED’s license-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Caution:

the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
where applicable, antenna type(s), antenna models(s), and worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in section 6.2.2.3 shall be clearly indicated.

FOR MOBILE DEVICE USAGE ( >20cm/low power)
Radiation Exposure Statement:
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with greater than 20cm between the radiator & your body.

Installation Instructions

Installation must be performed in accordance with all relevant national wiring rules.
When using Power over Ethernet (PoE), the equipment is to be connected only to PoE networks without connections to the outside plant.

Plug Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.
In addition, all PoE sources must meet the Limited Power Source requirements of IEC 60950-1:2005 (2nd Edition); Am1:2009 or IEC 60950-1:2005 (2nd Edition); Am1:2009; Am2:2013.

Power-Saving Mode
By default, the Poly Edge E Series enter power-saving mode after a period of idle time to conserve energy. However, the systems do not enter power-saving mode while idle in the Bluetooth or Wi-Fi (Poly Ex20/Ex50 only) menus. To ensure the system enters power-saving mode, exit the Bluetooth or WiFi menu using the Home or Back key.
In low power mode, the system maintains a network presence and address and supports the handling of IPV4 ARP and IPV6 NS/ND. The system, when in LPM, can wake up on a remote network request such as an incoming calls.

Power-Saving Mode
By default, the Poly Edge E Series enter power-saving mode after a period of idle time to conserve energy. However, the systems do not enter power-saving mode while at idle in the Bluetooth or Wi-Fi (Poly Ex20/Ex50 only) menus. To ensure the system enters power-saving mode, exit the Bluetooth or WiFi menu using the Home or Back key.
In low power mode, the system maintains a network presence and address and supports the handling of IPV4 ARP and IPV6 NS/ND. The system, when in LPM, can wake up on a remote network request such as an incoming call.

| Maximum Transmit Power
---|---
Frequency Range| Poly Edge E220| Poly Edge E320| Poly Edge E350| Poly Edge E450| Poly Edge E550
2400 – 2483.5MHz| 9.66 dBm EIRP| 9.70 dBm EIRP| 15.86 dBm EIRP| 15.95 dBm EIRP| 16.12 dBm EIRP
5180 – 5710.5MHz| | | 15.98 dBm EIRP| 16.08 dBm EIRP| 16.24 dBm EIRP

UK Declaration of Conformity
Hereby, Plantronics Limited (UK) declares that the radio equipment type as described in the accompanying documentation is in compliance with the relevant statutory requirements. A copy of the Declaration of Conformity to the essential requirements may be found at www.poly.com/conformity.

Japan
VCCI – B
This product cannot be connected directly to the telecommunications circuits (or public wireless LANs) of any telecommunication carriers (e.g., mobile communications carriers, fixed communications carriers, or internet providers). In the case of connecting this product to the Internet, be sure to connect it via a router.

MIC
5 GHz band is limited to indoor use by the Radio Law.

Australia
Warning: This equipment will not operate when the main power fails.
New Zealand Telepermit

China RoHS

Include this document with all Electronic Information Products Imported or sold in the People’s Republic of China

Video Conference
Equipment, Handset, and Conference Phones| *Hazardous Substances
| (Pb)| (Hg)| (Cd)| (Cr6+)| (PBB)| (PBDE)
Metal Parts| X| 0| 0| 0| 0| 0
Circuit Modules| x| 0| o| 0| o| o
Cables and Cable Assemblies| ( )| 0| 0| 0| 0| 0
Plastics and Polymeric Parts| 0| 0| 0| 0| 0| 0
LCD Module| 0| 0| 0| 0| 0| 0
0: Indicates that the concentration of the
hazardous substance in all homogeneous materials in the part is below the relevant threshold of the GB/T 26572 standard.
X: GB/T 26572. Indicates that the concentration of the
hazardous substance in all homogeneous materials in the part is above the relevant threshold of the GB/T 26572 standard.

Operating Ambient Temperatures

Operating temperature: +32 to 104°F (0 to 40°C)
Relative humidity: 5% to 95%, non-condensing
Storage temperature: –40 to +160°F (–40 to +70°C)

Environmental
For the latest environmental information including Networked Standby Efficiency, Battery use and disposal, take back RoHS, and Reach, please visit https://www.poly.com/us/en/company/corporate-responsibility/environment

EU WEEE – End of Life products
Poly encourages you to recycle your end-of-life Poly products in an environmentally considerate way. In accordance with the requirements of the European Waste Electronic and Electrical Equipment (WEEE) Directive, all Poly products are marked with the crossed wheelie bin symbol shown below. Products that carry this symbol should be not be disposed of in the household or general waste stream. Detail of the options open to you and the guidance on the requirements for the recycling and environmentally considerate disposal of your end-of-life Poly products can be found at http://www.poly.com/WEEE.

End of Life Products
Poly encourages you to recycle your end-of-life Poly products in an environmentally considerate way.
We recognize our Extended Producer Responsibility (EPR), in accordance with the requirements of the European Waste Electronic and Electrical Equipment (WEEE) Directive 2012/19/EU.
All Poly products are marked with the crossed wheelie bin symbol shown below. Products that carry this symbol should be not be disposed of in the household or general waste stream. Further recycling information and detail of the options open to you, including our voluntary free global recycling service to ISO 14001 standard can be found at: http://www.poly.com/WEEE
The Polycom Global Producer Responsibility Statement can be found in the Environment section of the Polycom.com website.

Poly Take Back
In addition to any mandated take-back requirement, Polycom offers free recycling of its branded products
to business users. Detailed information is available at https://www.poly.com/us/en/company/corporateresponsibility/environment /takeback-recycle-program.
Get Help
For more information about installing, configuring, and administering Poly/Polycom products or services, go to the Poly Online Support Center.
Related Poly and Partner Resources
See the following sites for information related to this product.

The Poly Online Support Center is the entry point to an online product, service, and solution support information including Video Tutorials, Documents & Software, Knowledge Base, Community Discussions, Poly University, and additional services.
The Poly Document Library provides support documentation for active products, services, and solutions. The documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device.
The Poly Community provides access to the latest developer and supports the information. Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications providers deliver high-value business solutions that meet critical customer needs, making it easy for you to communicate face-to-face using the applications and devices you use every day.
Poly Services help your business succeed and get the most out of your investment through the benefits of collaboration.
Poly Lens enables better collaboration for every user in every workspace. It is designed to spotlight the health and efficiency of your spaces and devices by providing actionable insights and simplifying device management.
With Poly+ you get exclusive premium features, insights, and management tools necessary to keep employee devices up, running, and ready for action.

Privacy Policy
Poly products and services process customer data in a manner consistent with the Poly Privacy Policy.
Please direct comments or questions to privacy@poly.com.
Copyright and Trademark Information
© 2022 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All trademarks are the property of their
respective owners.
Poly
345 Encinal Street
Santa Cruz, California
95060