POLYCOM VVX 400, 401 and 411 User Guide
- June 3, 2024
- Polycom
Table of Contents
POLYCOM® VVX®
400, 401 & 411
QUICK USER GUIDE
GET TO KNOW YOUR PHONE
- Soft Keys: These appear as they are needed. For example, if you are in a conference call, the soft keys display functions related to the conference function.
- Line Keys: Located to the left and right of the phone screen, the line keys indicate the status of your lines and associated activity.
HOME VIEW
- Home View displays icons that can select to access phone functions.
- From Home View, press to display either Lines, Calls or Active Call View.
PLACING CALLS
- Enter the phone number FIRST, then press Dial, pick up the handset, or press or .
ANSWERING CALLS
- To answer with the speakerphone, press or tap Answer. To answer with the handset, pick up the handset. To answer with a headset, press . To answer a new call while on an active call, press Answer. The current call will automatically be placed on hold.
VOICEMAIL
- An envelope, , adjacent to a Line key, indicates that you have voicemail. You will also see the voicemail indicator light blinking in the upper right hand corner.
- Tap the designated VM button and follow the prompts.
CALL HOLD AND RESUME
- During a call, tap the Hold soft key. Press the Resume soft key to resume the call.
CALL TRANSFER
-
During a call, tap the Transfer soft key to place the active call on hold.
-
To transfer a call unannounced:
Tap Blind soft key, dial the number and tap send. -
To announce the transfer:
Place a call to the party to which you want to transfer the call. After speaking with the second party, tap Transfer again to complete the transfer.
PLACING CONFERENCE CALLS
- Call the first party, and after the call connects, select Confrnc. You will now have an active three-way conference call.
- Then dial and connect with the second party and press Confrnc again.
- Press Hold to hold all participants. + Press End Call to remove yourself from the call but keep the other participants connected.
- Press Split to end the conference and hold all participants.
MUTING THE MICROPHONE
- During a call, press so other parties can’t hear you.
- To disable Mute, press again.
- This applies to calls using the handset, headset and speakerphone.
ADJUSTING VOLUME
- To change call volume, press during a call. To change the ringer volume, press when the phone is idle or ringing.
You can also view short how-to videos about all of these topics at
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References
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