Polycom SoundStructure VoIP Interface Hardware Installation Guide

Polycom Sound Structure VoIP Interface Hardware

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SoundStructure VoIP Interface

• The Polycom® Sound Structure® VoIP Interface is a plug-in card for the Sound Structure C16, C12, C8, and SR12 audio processing devices. The Sound Structure VoIP Interface supports up to 12 lines and 24 call appearances where a call appearance is a connection between the Sound Structure VoIP Interface and a remote caller.
• The Sound Structure C16, C12, and C8 products feature acoustic echo cancellation, noise cancellation, equalization, feedback elimination, and automatic microphone mixing on all audio inputs. In addition, there is a full matrix mixer, dynamics processing, delay, and sub mix processing. The Sound Structure SR12 does not include acoustic echo cancellation processing but does include noise cancellation, automatic microphone mixing, matrix mixing, equalization, feedback elimination, dynamics processing, delay, and sub mix processing.
• This guide shows you how to install the Sound Structure VoIP Interface product into a Sound Structure system. For information on how to terminate connections to the Sound Structure products, see the Sound Structure Hardware Installation guide. For information on how to configure a Sound Structure system, including the Sound Structure VoIP Interface, see the Design Guide for the Polycom Sound Structure C16, C12, C8, and SR12.
• What’s Included With the Sound Structure VoIP Interface
  The Sound Structure VoIP Interface product includes this manual, the Sound Structure VoIP interface plug-in card, and a 7-foot long Ethernet cable as shown in the following figure.

Tools Required

You will require a Phillip-head screwdriver to remove the blank rear-panel plate from the Sound Structure device.

Updating Sound Structure Firmware

• You need Sound Structure firmware version 1.5 or later, Sound Structure Studio version 1.7 or later, and Polycom UC Software 4.0.1 or later in order to use the Sound Structure VoIP Interface.
• The following procedure gives you a quick way to update the Sound Structure system firmware. For complete update information, see
• Design Guide for the Polycom Sound Structure C16, C12, C8, and SR12.
• To update the Sound Structure system firmware:
  1. Download the latest version of Sound Structure Studio (1.7 or later) and firmware (1.5 or later) on the  Sound Structure Support page.
  2. Using Sound Structure Studio, click Connect and then Search for Devices to connect to the desired  Sound Structure system.
  3. On the main project page, click the Open button from the Firmware Update area. Select the firmware that you downloaded in step 1, and click Update

The firmware for all Sound Structure devices in the system will be updated and the system will reboot upon completion.

Installing the Sound Structure VoIP Interface

A plug-in card can be inserted into each Sound Structure device in a multi- device Sound Structure system. When using more than one plug-in card in an installation, start with the plug-in slot on the top Sound Structure device first and continue sequentially down through the collection of Sound Structure devices as additional plug-in cards are added. This will ensure a consistent physical channel numbering of the telephony physical channels. See the discussion of physical and virtual channels in the Design Guide for the Polycom Sound Structure C16, C12, C8, and SR12.
Warning: Do not insert or remove any plug-in cards while the Sound Structure device is powered on.

Before installing the Sound Structure VoIP Interface, refer to the Design Guide for the Polycom Sound Structure C16, C12, C8, and SR12 for help preparing the Sound Structure device in the following situations:

• If you are upgrading a Sound Structure project from a Sound Structure TEL1 or TEL2 telephony card to a Sound Structure VoIP Interface card, see the section “Upgrading a Project to the Sound Structure VoIP Interface.”
• If you are creating a new Sound Structure project with the Sound Structure VoIP Interface, see the section “Creating a New Project with the Sound Structure VoIP Interface.”

To install a plug-in card:

1. If you want to keep your current configuration, save your current project to disk before powering down your Sound Structure system.
2. If the Sound Structure system is plugged in, unplug the AC power cord from all Sound Structure devices in your system.

3. Remove the blank plate and screws from the expansion slot as shown next.

4. Insert the plug-in card into the slotted rails and push until it is tight into the slot.

5. Tighten the thumbscrews on the rear panel of the plug-in card.
6. Repeat steps 3 through 5 for any additional plug-in cards. When you have finished installing the plug-in cards, plug in the AC power cable on all Sound Structure devices in the system.
   • When the system boots up, the Sound Structure VoIP Interface is discovered automatically by the Sound Structure device.
   • However, you need to manually add the Sound Structure VoIP Interface to the design using Sound Structure Studio. See the section “Creating a New Project with Sound Structure VoIP Interface” in the Design Guide for the Polycom Sound Structure C16, C12, C8, and SR12.
   • Note that the MAC address of the VoIP interface is printed on the rear-panel label of the Sound Structure VoIP Interface. The MAC address information may be required for integrating the Sound Structure VoIP Interface with your call management platform.
   • See the Design Guide for the Polycom Sound Structure C16, C12, C8, and SR12 for details on how to create a new project or upgrade an existing project to use for integrating the Sound Structure VoIP Interface into a typical call management platform.

Connecting the System to the Local Area Network

There is a network interface on the Sound Structure VoIP Interface for connection to the VoIP local area network and a network interface on the Sound Structure device for connection to the A/V management and control local area network. This section describes how these network interfaces are used.

Using the VoIP Local Area Network

• The Sound Structure VoIP interface has a 10/100/1000 Mbps Ethernet interface that should be connected directly to the VoIP network as shown in the following figure. The Sound Structure VoIP Interface Ethernet interface is compatible with PoE switches but does not draw any usable power from a PoE switch.

• By default the Sound Structure VoIP interface gets its IP address from a DHCP server on the VoIP network.
• Once the Sound Structure VoIP Interface is connected online, you can find the IP address for the interface on the Wiring page of the Sound Structure Studio project.

Using the Sound Structure Local Area Network
The Sound Structure device also has a 10/100 Mbps Ethernet interface that is used to control and configure the Sound Structure device. If you want to control and configure a Sound Structure system over the local area network, connect the Sound Structure device’s Ethernet interface to the local area network that is used for A/V control and configuration.

Understanding the VoIP Interface Status

The Status LED indicates the state of the Sound Structure VoIP Interface as shown in the following figure and described below:

• When the Sound Structure VoIP Interface boots up, the status LED will cycle with a pattern of 1 second on and 1 seconds off.
• Once the Sound Structure VoIP Interface has finished booting, the system is ready to be configured and controlled, and the LED will be solid green.

• Once the Sound Structure VoIP Interface has finished booting, the interface will, by default, play a welcome WAV file. If the VoIP input channel is routed to outputs in the room through the Sound Structure system matrix, then the welcome WAV file will be heard on those output channels.

Configuring the Sound Structure VoIP Interface

• The Sound Structure VoIP interface can be configured through a series of configuration parameters or via the Polycom Web Configuration Utility. For more information on configuration parameters or using the Web Configuration Utility, see the Polycom UC Software Administrator Guide on Polycom Voice Support.

• Use Sound Structure Studio software to configure the Sound Structure device and a limited subset of Sound Structure VoIP Interface settings. For setup information, see the section “Integrating Sound Structure with Sound Structure VoIP Interface” in the Design Guide for the Polycom Sound Structure C16, C12, C8, and SR12.

• You can find the IP address of the Sound Structure VoIP Interface on the wiring page as shown in the next illustration.You can access the advanced settings of the Sound Structure VoIP Interface by clicking the Web Configuration button or by directly typing the VoIP interface’s IP address into your browser. The Web Configuration Utility provides access to advanced setup features of the Sound Structure VoIP Interface.

• The default login and password for the Web Configuration Utility are Polycom and 456, respectively.
  Note: Polycom UC Software 5.x.x and later uses HTTPS as the default protocol for accessing the Web Configuration Utility. If the Web Configuration Utility page fails to load when accessed from Sound Structure Studio, enter https:// followed by the IP address of the Sound Structure VoIP Interface into a web browser. For example, enter https://10.223.74.23.
  For more information, refer to the Polycom UC Software Administrator Guide or Release Notes on Polycom Voice Support for the UC Software version running on your Sound Structure VoIP Interface.

• See the Design Guide for the Polycom Sound Structure C16, C12, C8, and SR12 for additional information on configuring the Sound Structure VoIP Interface.

Troubleshooting the Sound Structure VoIP Interface

If you are having trouble connecting to the Sound Structure VoIP Interface, the following table provides some common problems and their solutions.

Regulatory Notice And Warranty

See the Sound Structure Hardware Installation guide for Regulatory and Warranty information.

Notice for Polycom® Sound Structure VoIP Interface Users

OFFER for GPL and LGPL Open Source Software Code

• This notice is an offer for open source software code.
• Polycom Sound Structure VoIP Interfaces contain-in part-open source software, software licensed in a way that allows you the freedom to run, copy, distribute, change, and improve the software.
• You can receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.
• For a list of the available open source software, as well as related license and copyright information, you can contact Polycom at the address listed below, or see the Offer of Source for Open Source Software guide on Polycom Voice Support for the UC software version running on the Sound Structure VoIP Interface.
• To receive software information, as well as the open source software code, contact Polycom by regular mail or email at:
  • Polycom Voice Open Source Manager
  • Polycom, Inc.
  • 6001 America Center Dr.
  • San Jose, CA 95002
  • Tel: 1 408-586-6000
  • Email: OpenSourceVoice@polycom.com

References

• documents.polycom.com/indexes/licenses
• support.polycom.com/

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