LOCKLY Zeno Series Satin Nickel Deadbolt Wi-Fi Smart Lock User Guide

: September 17, 2024
: LOCKLY

Table of Contents

Zeno Series Satin Nickel Deadbolt Wi-Fi Smart Lock
Product Specifications:
Product Usage Instructions:
1. Setup:
2. Install Battery and Start Self-Check:
3. Getting to Know Your Lockly Secure Pro:
4. Set up Apple Home:
5. Set up Fingerprint Access:
6. Adding a Fingerprint:

Zeno Series Satin Nickel Deadbolt Wi-Fi Smart Lock

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Product Specifications:

Product Name: Lockly Secure Pro Zeno Series
Model Number: PGK728WHK
Features: Apple Home compatibility, Fingerprint access, PIN
Genie digital keypad, Bluetooth connectivity

Product Usage Instructions:

1. Setup:

Download the Lockly app by scanning the QR code or visiting
Lockly.com/app. Follow the in-app instructions for installation and
user profile creation.

2. Install Battery and Start Self-Check:

Ensure batteries are full before installation. Perform a
self-check by holding the red program button for 4 seconds to
activate the lock’s self-diagnostic process. Use the Lockly app to
add a new device and complete setup.

3. Getting to Know Your Lockly Secure Pro:

Exterior:

Key features include Apple Home Key sensor, PIN Genie digital
keypad, Fingerprint sensor, and Wi-Fi status indicator.
Familiarize yourself with the exterior components for easy
operation.

Interior:

Components like Battery cover, SN number, Program/reset button,
and Lock/unlock thumbturn are located on the interior side of the
lock.
Pay attention to the interior features for maintenance and
troubleshooting purposes.

4. Set up Apple Home:

Unlock your door using your iPhone or Apple Watch via the Home
app. Scan the Apple HomeKit code and follow the instructions for
adding your Home Key to the Wallet app.

5. Set up Fingerprint Access:

Follow correct finger positioning guidelines for registering
fingerprints to ensure fast and reliable recognition.

Alignment: Position finger correctly on the
sensor, avoiding extremes in height or left/right positioning.
Angle: Keep finger straight and flat for
accurate scanning.

6. Adding a Fingerprint:

In the Lockly app, select your lock and access the fingerprint
registration section. Follow on-screen instructions for optimal
accuracy during the scanning process.

Frequently Asked Questions (FAQ):

Q: How can I reactivate Bluetooth pairing on my Lockly Secure

Pro?

A: To reactivate Bluetooth pairing, reinstall the battery or
press the Program button. You can also tap the BL icon on the
keypad to enable Bluetooth pairing.

Q: What should I do if I encounter issues with fingerprint

recognition?

A: Ensure correct finger positioning during fingerprint
registration. Follow the guidelines provided in the user manual for
optimal scanning results.

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Zeno Series

Start Second

Lockly Secure Pro
Setup and Use

PGK728WHK

We’re here to help
Your Lockly smart lock comes with lifetime technical support. Feel free to contact us with any questions or comments.

669-500-8835

help@Lockly.com

support.Lockly.com

Setup

App download Install battery Lock overview Apple Home Fingerprint access Adding a fingerprint

04 05 06/7 08 09 10

Download the Lockly app
Scan or visit Lockly.com/app
The Lockly app will guide you through final installation, setup, and creating your user profile for a more tailored and optimized experience. 04

Install battery and start self-check
Ensure the batteries are full.
Install battery as shown. Perform self-check (skip if done) Immediately hold the red program button for 4 seconds. The lock will perform a self-diagnostic by extending and retracting the deadbolt multiple times. Open the Lockly app and tap (+) to add a new device. Locate your Lockly model and follow in-app instructions to continue setup.
After 10 minutes of powering on, the Bluetooth connection will be disabled, preventing pairing with the Lockly or Home app. To re-enter Pairing Mode, reinstall the battery or press the Program button. You can also reactivate Bluetooth pairing by tapping the “BL” in the circle on the keypad.
05

Getting to know your Lockly Secure Pro

Exterior

Apple Home Key sensor
Wake up screen/ OK button
Wi-Fi status
Unlocked indicator/ Welcome Mode

PIN Genie digital keypad
Safe Mode Low battery indicator
Physical key hole Fingerprint sensor/ Exterior LED indicator

Backup power supply

06

Interior

Battery cover
SN number/ Apple HomeKit code
Program/reset button
Lock/unlock thumbturn

Secure Pro Zeno Series Deadbolt Edition PGKXXXXXXXX

1234 5678

SN: PGKXXXXXXXXXXXX

Interior side LED indicator light

07

Set up Apple Home
Unlock your door with your iPhone or Apple Watch and monitor its status through the Home app.

Secure Pro Zeno Series Deadbolt Edition PGKXXXXXXXX

1234 5678

SN: PGKXXXXXXXXXXXX

Activation Card
LOCK SERIAL PGKxxxxxxxxxxxxxxxxxxxxxx
ACTIVATION CODE PGKxxxxxxxxxxxxxxxxxxxxxx

1234 5678

Need help? Email: help@Lockly.com | Support: +1(669) 500-8835

Open Apple’s Home app and select (+), Add Accessory.
Locate the Apple HomeKit code under the battery cover or on the activation card. Scan code when prompted.
Follow the in-app instructions to add your Home Key to your Wallet app.

To share access and control remotely through Apple Home, you will need one of the following as a home hub:

· Apple TV® (4th gen, tvOS 12.0 or higher) · iPad® (iOS 12.0 or higher) · HomePod® or HomePod mini®

08

Set up fingerprint access
Fingerprint scanning
For fast and reliable fingerprint recognition, it’s important to follow correct finger positioning when registering your fingerprints.
Alignment Avoid positioning finger too high or low on the sensor. Avoid positioning finger too much off-center left or right. Angle Keep finger straight and somewhat flat; avoid holding at an angle.
09

Adding a fingerprint
In the Lockly app, choose your lock then select “Access” and follow on-screen instructions.
Scanning process Your finger will be scanned six times for optimal accuracy. The countdown shows in the lower-left circle of the digital screen, starting from six. Place your finger on the sensor and hold still until you hear a beep. Slightly adjust your finger position and hold for each remaining scan until you hear a longer beep with the word “pass” indicating a successful scan.
If fingerprint registration fails, repeat process.
10

Use

PIN Genie keypad

12

Unlock with keypad

13

Adding a PIN code

14

Auto and manual lock 15

Fingerprint access

16

Apple Home Keys

17

Unlock with app

18

More ways to access 19/20

Alert and sounds

21

Troubleshooting/FAQs 23/24

PIN GenieTM keypad

Dynamic shuffling technology
Exclusive hack-proof PIN Genie digital keypad shuffles PIN (personal identification number) between each use.

Using PIN codes are made up of six digits, for example 3 5 1 2 9 0. Each number can show up anywhere in one of three positions inside for circles.

Simply press anywhere on a circle containing the corresponding number to enter your six digit PIN code.

Unlocking

After all six numbers are entered press

the enter button

to unlock.

The same PIN shuffles location between each use.

Note: the default PIN code is 1 2 3 4 5 6

You can toggle between dynamic shuffling and always fixed number location by pressing the enter button for 3 seconds.

12

Unlock with digital keypad

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Unlock Press the circle to wake screen.
Enter your PIN code by pressing anywhere in the circles that contain the corresponding numbers; you do not need to press the exact number.
Press the enter button after the last digit of your PIN code has been entered.
Lock To lock, press the enter button while the screen is active, or the area of the 4 circilar number buttons while the screen is off.

Temporarily boost screen brightness by pressing and holding any of the 4 circular number buttons for 3 seconds.
13

Adding additional access codes
Access code types
Set permanent, recurring, time-based, or one-time use access codes.

123456

Default PIN code The default PIN code is 1 2 3 4 5 6. During setup, you will be prompted to set a new code to replace it.
Adding a code Select your lock from the Lockly app, then select Access then user, Access Code and follow the on-screen instructions to setup the various types of codes.

14

Auto and manual locking
When unlocked the icon will appear on screen.
Auto-locking In the Lockly app, set your desired time (example 5-min) under settings of your lock, auto-lock timer. Lock using digital screen Swipe top to bottom with two fingers when screen is off or press the enter button when screen is on. Interior locking Rotate the thumbturn on the interior assembly. Lock with key Insert physical key and rotate.
You can set auto-lock timing under your lock’s setting in the Lockly app.
15

Unlock with your finger
Featuring advanced AI learning technology.

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Place a registered finger flat and centered on the sensor.
Green circular LED: with a beep; door is unlocked.
Red circular LED: with two beeps; finger not recognized. Try again or try another registered finger.

Our advanced biometric sensor with AI learning technology recognizes your fingerprint in 0.2 seconds and improves in speed and accuracy with use.
16

Unlock with Apple home Keys
Open your door with your iPhone and Apple Watch

Unlock your door with home key in Apple Wallet (on your compatible iPhone and Apple Watch).

Set up a home key Add your Lockly lock to the Home app. Choose the “Express Mode” unlocking option.

Unlock your door with a home key

On your iPhone or Apple Watch and

with Express Mode turned on, place

your device near the

icon

to unlock.

Learn more about home key in Apple Wallet on the iPhone User Guide online at: support.apple.com

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17

Unlock with Lockly app

Lock, unlock, and check status.

Unlock or lock Choose your lock in the Lockly app, tap unlock or lock.

Remote app control Unlock, lock, check status, and get notifications from anywhere on your smartphone.

History and status monitoring Check real-time status and history on your smartphone.

18

More Ways to Access and Control
Secure access, control, and monitoring options.

eKeys and eBadges Share one-time, permanent, recurring, or revocable access with people you trust.

Voice control Unlock, lock, or check door status through Amazon Alexa, Apple Siri, and Google Assistant.

Offline Access CodesTM Grant one-time access through the Lockly app without needing an internet connection.

Welcome Mode Temporarily keep your lock from auto-locking for more convenient trusted user access.

We introduce new features every year. Subscribe to our newsletter at lockly.com for product updates, tips, and the latest innovations.
19

More Ways to Access and Control

History and status monitoring Check real-time status and history on your smartphone.

Air Transfer Easily transfer user profiles between Lockly device for seamless setup and access management.

Set up user privileges Grant sub-admin privileges to allow others to manage your property.

Manage multiple properties Manage access control and reporting with LocklyOS, the cloud platform for property access management.

For more information, refer to the Lockly app or visit support.Lockly.com.
20

Alerts and sounds

Exterior Assembly Alerts
Fingerptint Exterior LED indicator flashes green with a `beep’ sound Exterior LED indicator flashes red with two ‘beep’ sounds Access Code Exterior LED indicator flashes green Exterior LED indicator flashes red Apple Home Key / Voice Control Exterior LED indicator flashes green

Door unlocked Fingerprint recognition failed
Door unlocked Incorrect access code entered
Door unlocked

Interior Assembly Alerts

Battery

Interior LED indicator flashes red with a beep sound Battery level is less than 20% (x3)

Interior LED indicator flashes red with a beep sound Battery level is critically low (3 unlocks

(x5)

remaining). Charge battery immediately.

21

Troubleshooting FAQs

Troubleshooting/FAQs
Why is my keypad not responding? · Press the circle button to activate the keypad. · If is flashing, your smart lock is in Safe Mode. Unlock with other access credentials (fingerprint,
mobile app, home key or physical key) to exit. · If water is detected, Rain Mode may be activated. Unlock your door with other authentication
methods (Apple Home Keys, Lockly app..) · Check if batteries are installed correctly. · Refer to support.Lockly.com for more information about Safe Mode and Rain Mode. Why is my keypad on full blackout? · Battery may have been completely depleted. Use the physical key or a Type-C cable to
connect your Lockly to a mobile power source to temporary activate the lock. Replace the battery immediately after unlock. Why is my fingerprint not recognized? · Check that you are using a registered finger. · Make sure your finger is clean and dry. · Position your finger at the centre of the sensor. Why is my Lockly not locked automatically? · Check if auto lock is disabled in the Lockly app. · Welcome modeis currently active. Disable or change setting in Lockly app.
23

Troubleshooting/FAQs
How to pair my smart lock with a new phone? · Download the Lockly app on your new device and log in using the same account credentials,
follow in-app instructions.
How to pair my smart lock with a new Lockly account? · You will need to perform a factory reset with the following steps.
1. On the old Lockly app account, go toSettings > Reset and Pairing > Perform Factory Reset 2. Download, register and log in to the new Lockly app account. You will need your activation card
to set up the device. · You can perform factory reset on the lock. Refer to Lockly app or support.Lockly.com for more details.

669-500-8835

Lockly Technical Support

help@Lockly.com

support.Lockly.com

24

FCC Warning This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE 1: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: – Reorient or relocate the receiving antenna. – Increase the separation between the equipment and receiver. – Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. – Consult the dealer or an experienced radio/TV technician for help.
NOTE 2: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. It should be installed and operated with a minimum distance of 20cm between the radiator & your body.
IC WARNING This device contains license-exempt transmitter(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes: 1. L’appareil ne doit pas produire de brouillage; 2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
IC Radiation Exposure Statement This equipment meets the exemption from the routine evaluation limits in section 2.5 of RSS-102. It should be installed and operated with a minimum distance of 20cm between the radiator and any part of your body.
Cet équipement est conforme à l’exemption des limites d’évaluation habituelle de la section 2.5 de la norme RSS-102. Il doit être installé et utilisé à une distance minimale de 20 cm entre le radiateur et toute partie de votre corps.
WARNING: This product can expose you to chemicals including Lead, which is known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.

© Copyright 2024 Lockly All rights reserved US Patent No. US 9,881,146 B2 | US Patent No. US 9,853,815 B2 | US Patent No. US 9,875,350 B2 | US Patent No. US 9,665,706 B2 | US Patent No. US 11,010,463 B2 | AU Patent No. 2013403169 | AU Patent No. 2014391959 | AU Patent No. 2016412123 | UK Patent No. EP3059689B1 | UK Patent No. EP3176722B1 | patternity technology patterned or parents and pattern pending.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. , and any use of such marks by Lockly is under license. Other trademarks and trade names are those of their respective owners. Google, Android, Google Play and Google Home are trademarks of Google LLC. , Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc., or its affiliates. Apple, Apple Home, Apple Watch, HomeKit, HomePod, HomePod mini, iPad, iPad Air, iPhone, and tvOS are trademarks of Apple Inc., registered in the U.S. and other countries and regions.

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Let us know. We are always innovating based on customer input and feedback. 669-500-8835 or hello@Lockly.com
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510-288-9928 or prosales@Lockly.com

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(See details on the inside back cover).

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