QCY Crossky C30 Open Ear Headphones User Manual

: September 12, 2024
: QCY

Table of Contents

QCY Crossky C30 Open Ear Headphones
Product Information
Product Usage Instructions
FAQs
Overview
How to Connect
Factory Reset
Multi-Point Connection
How to Wear
Functions
Warranty
FCC Statement
Safety Precautions
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

QCY Crossky C30 Open Ear Headphones

Product Information

Specifications:

Model: BH24QT33A
Connection: Type-C
LED indicators for charging status
Touch panel for controls
Supports multi-point connection

Product Usage Instructions

Overview:
The product includes earbuds, a charging case, and a Type-C cable. Actual items may vary from the reference pictures provided.

How to Connect:

Pick up both earbuds, remove isolation films, and push them back into the case to activate.
Pick them up again.
On your phone, search for “QCY Crossky C30” and tap to connect.

Factory Reset:
If earbuds can’t connect, perform a factory reset by disconnecting them from your phone, then touch the panels 5 times until LEDs blink white 5 times. Follow the “How to Connect” steps after resetting.

Multi-Point Connection:

Power on earbuds to make them connectable. On DeviceA, search for “QCY Crossky C30” and tap to connect.
Turn off DeviceA’s Bluetooth, then on DeviceB, search and connect.
On DeviceA, tap to connect. The earbuds are now connected to both devices.

How to Wear:

Put the earbud in your auricle, push it down, and adjust for a secure fit.
Ensure the sound hole is positioned towards your earhole.
Improper wear may affect call and audio quality.

Functions:

Power-on: Open lid or touch panels for 1.5s.
Power-off: Push back earbuds.
Answer/end call: Double touch panel.
Ignore call: Touch panel for 1.5s.
Pause/resume: Double touch panel.
Skip track forward: Triple touch right panel.
Voice assistant: Triple touch left panel.

Warranty:
Your purchase is covered by a one-year limited warranty. Retain the purchase receipt for warranty claims. For defects within the warranty period, bring the warranty card and receipt to an authorized dealer for replacement services.

FAQs

Q: How do I reset the earbuds?

A: To reset, disconnect from your phone and touch the panels 5 times until LEDs blink white 5 times.

Q: How do I connect to multiple devices?

A: Power on the earbuds and follow the steps for the multi-point connection mentioned in the manual.

Q: What do the LED indicators signify?

A: Solid red when charging, solid white when topped up for earbuds. Blinking white during charging and solid white when fully charged for the case.

Q: How can I access additional functions?

A: Download the QCY APP for setting functions like skip track backward, gaming mode, and spatial sound.

Q: What should I do if I encounter Wi-Fi or connectivity issues?

A: For Wi-Fi or connectivity problems, ensure you are within range and try reconnecting your earbuds to your device.

Contact Customer Support at 4008-306-708 or visit www.qcy.com for further assistance.

Please download the QCY APP to get a more convenient use experience before use.

Overview

Above pictures are for reference only yet actual items may vary.

How to Connect

First-time connection:

Pick up both earbuds, remove the isolation films, and push them back in case to activate.
Pick them up again.
On the phone search QCY Crossky C30 and tap to connect.

Factory Reset

(Try the following steps if the earbuds can’t get connected) Pick up both earbuds, get them disconnected from your phone, and touch the panels 5 times(LEDs will blink white 5 times).

Refer to How to Connect after you reset them to factory.

Multi-Point Connection

Power on earbuds and they will auto-turn connectable to the device. On DeviceA, search QCY Crossky C30 and tap to connect. Turn off DeviceA’s Bluetooth and they will be connectable again.
On Device B, search QCY Crossky C30 and tap to connect.
On Device A, tap QCY Crossky C30 to connect. Now they are connected to both of the two devices.

LEDs on Earbuds
LEDs will glow solid red when earbuds are being charged and turn off once topped up.

LED on Case

Charging: LED blinks white
Top-up: LED glows solid white

How to Wear

Put on the earbud your auricle, push it down like the above picture, and adjust to ﬁt yourself.
Adjust its angle and make the sound hole towards your earhole.
Improper wear might bring bad call and playing experiences.

Functions

Power-on: Open the lid and pick up the earbuds. Or you can keep touching panels for 1.5s (earbuds are picked up).
Power-off: Push back earbuds.
Answer/end call: Double touch either panel.
Ignore call: Keep touching either panel for 1.5 s.
Pause/resume: Double touch either panel.
Skip track forward: Triple touch right panel.
Voice assistant: Triple touch left panel.

(Other functions like skip track backward/gaming mode/spacial sound can be set in QCY APP.)

Warranty

Your QCY product purchase is covered by a one-year limited manufacturer warranty from the date of delivery. Please ensure you retain your purchase receipt. If any defects occur due to quality issues within the warranty period, kindly bring both the warranty card and the purchase receipt to the authorized dealer for complimentary replacement services.

Model Number:
Date of Purchasing:
User’s Name:
User’s Phone:
User’s Address:
Shop’s Name:
Shop’s Address:
Comments:

The manufacturer’s warranty is void under the following circumstances but not limited to:

Improper or inadequate maintenance or modiﬁcation.
Accident, misuse, abuse, contamination, or other external causes.
The use of unspeciﬁed adapters and accessories.
Malfunctions or damages resulting from natural disasters, earthquakes, lightning, abnormal voltage, or environmental factors.
Damages that occur as a result of one’s failure to follow the instructions.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired operation.

Changes or modiﬁcations not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCCID: RDR-BH24QT33A

Safety Precautions

Please carefully read and retain this user manual before using the product.
If the product is not used for an extended period (more than 2 weeks), please recharge it.
You must choose a charger produced by a legitimate manufacturer and certiﬁed by the national safety authority.
If your phone cannot detect the Bluetooth earbuds, either re-enter pairing mode or perform a factory reset on the Bluetooth earbuds. If there is a phone program error, close and reopen Bluetooth on the phone or restart the phone.
Do not disassemble or modify the battery, insert foreign objects, expose it to high temperatures, or immerse it in water or other liquids to prevent battery leakage, overheating, ignition, or explosion. Battery replacement should only be done by the manufacturer.
Do not drop, crush, or puncture the battery. Prevent external pressure that may lead to internal short circuits and overheating.
Do not dismantle or modify the earbuds for any reason, as it may result in ﬁre, electronic breakdown, or permanent damage to the product.
Do not expose the product to extremely low or high temperatures (below 0°C or above 45°C).
Do not the product indicator light near the eyes of children or animals.
Do not use the product during thunderstorms, as it may cause abnormal operation and increase the risk of electric shock.
Do not use oil or other volatile liquids to clean the product.
please do not use this device for long periods and at high volume, as there is a risk of hearing damage.

Manufacturer: Dongguan Hele Electronics Co., Ltd.
Address: No. 325 Yuehui Rd. Daojiao Town Dongguan City Guangdong Province China.

Notice:
This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.