LOCKLY Zeno Series Deadbolt Wi-Fi Smart Lock Installation Guide

: August 31, 2024
: LOCKLY

Table of Contents

Zeno Series Deadbolt Wi-Fi Smart Lock
Specifications:
Product Usage Instructions:
Charge the Battery:
Installation:
Q: What tools are needed for installation?
Q: How do I troubleshoot if the key does not turn the deadbolt

Zeno Series Deadbolt Wi-Fi Smart Lock

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Specifications:

Product: Lockly Visage
Model: PGK728WRHK
Power Source: Rechargeable battery
Charger Requirement: 5V/2A or higher USB-C charger

Product Usage Instructions:

Charge the Battery:

Ensure the battery is fully charged before starting the
installation process. Use the included USB-C cable to charge the
battery with a compatible mobile device charger rated 5V/2A or
higher. A full charge may take up to 12 hours.

Installation:

1. Deadbolt Installation:

Ensure the deadbolt blade slot aligns center in the door hole.
Adjust the deadbolt to either 2 3/8 (60mm) or 2 3/4 (70mm) as
needed by twisting the body clockwise or counter-clockwise.

2. Installing Lock Exterior:

Make sure the torque blade is vertical with the deadbolt
extended. Insert the assembly and torque blade through the deadbolt
slot, guiding connection cables under the deadbolt. Secure until
flush with the exterior door surface.

3. Installing Interior Mount Plate:

Guide the connection cables through the notched gasket and align
the mounting plate. Choose appropriate screws based on door
thickness and hand tighten until flush. Ensure torque blade
alignment is centered, then fully tighten screws.

4. Installing Interior of Lock:

Remove the battery cover from interior Assembly E before
installation. Connect cable ends to their counterparts and click
rounded antenna connectors into the clip. Tuck excess cables back
into the faceplate and door hole without pinching them.

FAQs:

Q: What tools are needed for installation?

A: You will need a Phillips-Head screwdriver, Flathead
screwdriver, and a tape measure or ruler.

Q: How do I troubleshoot if the key does not turn the deadbolt

smoothly?

A: Revisit the installation steps and ensure proper alignment of
the plate with the exterior assembly. Make sure all connections are
secure and cables are not pinched or compressed.

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Zeno Series
Start First
Lockly Visage
Installation guide
PGK728WRHK

Welcome
Access the latest Install video and installation guide.

Scan to watch step-by-step video installation

Scan for the most updated version of this manual.

Reference foldout

Get an overview of all installation components and parts with the handy reference foldout on the back page. Keep it open for reference as you go through each step.

We’re here to help
Your Lockly smart lock comes with lifetime technical support. Feel free to contact us with any questions or comments.

669-500-8835

help@Lockly.com

support.Lockly.com

Charge the battery
Ensure battery has been fully charged.
Charge the battery with the included USB-C cable and a common mobile device charger (not included) rated 5V/2A or higher. A full charge can take up to 12 hours.
03

What you’ll need

Tools
Phillips-Head screwdriver

Flathead screwdriver

Tape measure or ruler

Prepare door
Confirm existing door or use provided template to bore new holes. Back-set: 2 ” (60mm) or 2 ¾” (70mm) Thickness: 1 ” (35mm) to 3 ” (80mm) Deadbolt bore hole: 1″ (25mm) Cross-bore hole: 2 ” (54mm)
04

Installation

Deadbolt installation Install lock exterior Interior mount plate Interior lock Battery & self-check Strike plate Door sensor Troubleshooting/FAQs Parts overview

06 07 08 09 1 1 12 13 16/17 18/19

Deadbolt installation
Ensure deadbolt blade slot aligns center in the door hole.

A

A1 (2x)

The deadbolt comes set to 2 3/8″ (60mm); adjust to 2 3/4″ (70mm) if needed.

2 3/8″
To adjust hold the faceplate and twist the body counter-clockwise until it snaps to 2 3/4″ (70mm).

2 3/4″ To adjust hold the faceplate and twist the body clockwise until it snaps to 2 3/8″ (60mm).
06

Installing lock exterior
B Ensure the torque blade is vertical (up and down) with the deadbolt extended. Note: do not insert a key.
Place assembly and torque blade through the deadbolt slot and guide connection cables under the deadbolt as shown. Complete mounting by aligning and securing until flush to exterior door surface.
07

Installing interior mount plate

C
D (2x)

Guide the connection cables through the notched gasket in the lower corner, then align the mounting plate. Choose screws based on your door’s thickness (see parts reference foldout) and hand tighten until the plate is flush with the door. Ensure the torque blade alignment is centered, then fully tighten the screws, making sure the cables are not pinched or compressed.

Using the key, check that the deadbolt locks and unlocks smoothly. If the key does not turn the deadbolt, revisit the steps above and ensure the plate is properly aligned with the exterior assembly. When finished, leave the deadbolt extended and remove the key.
08

Installing interior of lock
Remove the battery cover from interior Assembly E before installation. Before installing the interior assembly, determine the appropriate direction outlet for the wired sensor. Refer to page “Installing the door sensor” for more. With interior assembly E, connect cable ends to their matching counterparts.
E
Click the rounded antenna connectors in to the built-in clip.
09

F (4x)

Tuck excess cables and connector back into the faceplate and door hole.

Align outer thumbturn and torque blade shaft, make sure both are in the vertical position. Carefully tuck cables and connector back into the faceplate and door hole under the deadbolt. Be careful not to force or pinch the cables.
Place the interior assembly against the mounting plate. Secure to the mounting plate with F screws (4x).
10

Install battery & perform self-check
Ensure battery has been fully charged.
With door open and deadbolt fully extended, insert the battery.
With the battery installed, hold the program button for 4 seconds. The lock will automatically start a self-check (release the program button once self- check starts). This process programs the lock for right or left swinging doors and verifies correct installation.
Once self-check is complete, slide and snap the battery cover in place to secure the battery.

If your lock is not properly installed, it will open and close repeatedly or the deadbolt will bounce back or unlock automatically when you swipe the digital screen to lock. This indicates incorrect installation. Repeat the installation, ensuring each step is completed as outlined.

Scan to watch

11

Installing door frame strike plate

Two strike plates (L & O) are provided. There is also an optional strike reinforcer plate N that can only be used with the L strike plate.
Choose the strike plate that best fits your door frame and needs. Alternatively, you can use your existing deadbolt strike plate. Whether existing or new, it’s crucial that the deadbolt operates smoothly without any binding or catching.
L Standard plate, fits most door frames. O Shorter plate for additional compatibility. N Strike reinforcer plate.
(Optional strike reinforcer)

N

A1 (2x)

L

O

M (2x)

Due to variations in door and frame designs, you may need to adjust the strike plate to ensure smooth deadbolt operation. This is crucial. If the deadbolt binds or catches, the lock will beep rapidly, indicating it cannot close due to misalignment or excessive rubbing. Refer to the included Strike Plate Installation Locator Kit for help.
12

Installing the door sensor
Door sensors provide real-time open/close push notifications and status updates.
They also enable voice control with Siri, Amazon Alexa, or Google Assistant. Install the sensors on the interior side on clean, grease-free, and dry surfaces. Sensors can be mounted on either the left or right side (example shows right side).
Trim if needed

Foam pad

3/4″ (20mm)

2 part foam pad

Align the arrows on each sensor, ensuring the gap is less than 3/4″. Sensors must be as level with each other as possible. Use adhesive foam pads to adjust the door wired sensor’s height if needed.

Keep Door Sensor out of direct sunlight, high heat, and large metal objects that may interfere with wireless signals.

13

Continue to Setup and Use
Refer to guide number 2 “Setup and Use” to complete installation.

Zeno Series Start Second
Lockly Visage
Setup and use
PGK728WRHK

Scan for the most updated version.

14

Troubleshooting FAQs

Troubleshooting/FAQs
Can I install the smart lock myself, or do I need a professional? Locky smart locks are designed to install yourself by following the provided step-by-step installation guide or online video instructions. However, if you’re not comfortable with DIY installations, hiring a professional is recommended.
Does Lockly offer professional installation support services? We offer free White Glove installation support. Please schedule the installation support with us via email at help@lockly.com, customer support: 669-500-8835 or our help portal at Lockly.com/help.
How do I know if my door fits a LOCKLY lock? Before purchasing, it’s a good idea to measure your door’s thickness and backset accurately and compare these measurements with the specifications provided by Lockly. If you have any doubts or questions, our customer support or installation guides can provide additional assistance to ensure a proper fit for your door.
Where can I download the Installation Video and Manuals? For comprehensive video tutorials and manual guides on installing Lockly locks, please visit lockly.com/pages/installation.
How to re-key a LOCKLY smart lock? Lockly uses 5-pin cylinders for the Deadbolt Editions, which can be replaced using rekeying kits from various brands. Always follow the specific instructions provided by Lockly for your model, as rekeying procedures can vary. If you need clarification or are uncomfortable with rekeying, we recommend seeking help from a professional locksmith. to ensure it’s done correctly and efficiently.
16

How long does the installation process take? The installation process usually takes about 20-35 minutes, depending on your experience and the type of door.
Is Lockly compatible with all types of doors? Lockly is compatible with most left and right swinging standard doors. However, it’s important to check the specifications to ensure compatibility with your door type. Doors thicker than 2 inches (50mm) may require an optional longer torque plate and screws available through Lockly customer service at: support@lockly.com or 669-500-8835.
What should I do if the smart lock doesn’t fit my door? If the smart lock doesn’t fit, you may need to make minor adjustments to your door, door frame or consult Lockly customer service at: support@lockly.com or 669-500-8835 for assistance.
How do I connect the smart lock to my Wi-Fi network? After installing the lock, follow the instructions in the app to connect it to your Wi-Fi network. You’ll need your Wi-Fi password handy.

Lockly Technical Support

669-500-8835

help@Lockly.com support.Lockly.com

17

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H

Parts overview

G

E

C

F4x D2x

I

R

R1

K

J

A

N
(Optional)

M2x

O L
(Optional)

A14x

Screw D1

D2x

D2

D3

D4

Door thickness 1 3/8″ to 1 5/8″ (35~40mm) 1 5/8″ to 1 3/4″ (40~45mm) 1 3/4″ to 2″ (45~50mm) 2″ to 3 1/8″ (50~80mm)

Exterior

B B1

P

Parts

A Deadbolt

A1 KA4*20mm Screw

B Exterior Assembly

B1 Touchscreen Cover

C Mounting Plate

D PM5 Screw

E

Interior Assembly

F

PM4*12mm Screw

G Lithium Battery

H Battery Cover

I

Wired Sensor

J

Sensor Magnet

K Foam Pads

L

Strike Plate

M ST5*70mm Screw

N Strike Reinforcer

O Strike Plate

P

Keys

Q Activation Card

R Tailpiece

R1 Pin key

Q

Activation Card
LOCK SERIAL PGK7SK012345XXX ACTIVATION CODE
824057XX

1234 5678

Need help? Email: help@Lockly.com | Support: +1(669) 500-8835

Lockly Visage
As always, we welcome your comments and feedback at: help@Lockly.com
© Copyright 2024 Lockly All rights reserved US Patent No. US 9,881,146 B2 | US Patent No. US 9,853,815 B2 | US Patent No. US 9,875,350 B2 | US Patent No. US 9,665,706 B2 | US Patent No. US 11,010,463 B2 | AU Patent No. 2013403169 | AU Patent No. 2014391959 | AU Patent No. 2016412123 | UK Patent No. EP3059689B1 | UK Patent No. EP3176722B1 | patternity technology patterned or parents and pattern pending
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