INFINITY Evo Max 4D Massage Chair User Manual

: August 31, 2024
: Infinity

INFINITY Evo Max 4D Massage Chair

Welcome to

THE ULTIMATE MASSAGE EXPERIENCE
Thank you and congratulations on purchasing an Infinity Massage Chair – you’ve made a great choice. With over a decade of experience designing, building, and servicing massage chairs, Infinity takes pride in every chair sold, including yours. We are here for you. The US-based Customer Care team can be reached at 603-910-5000 or visit us online at www. infinitymassagechairs.com and find valuable self-service resources under the SUPPORT tab, including electronic copies of all documents and video tutorials. Inside this manual, you will find everything you need to set up and safely enjoy your chair. Please review the entire manual, including all safety information, before assembling or using your chair. If you are assembling the chair yourself, please see the Assembly Guide next and reference the online assembly video. For convenience, we’ve also created a Quick Start Guide. We suggest you keep it in the remote pocket as a tool to get to know all the features of your new chair. Get ready to sit back, relax , and enjoy the Ultimate Massage Experience.

Warranty Registration

Register your product at www.infinitymassagechairs.com/warranty to ensure it is in our system. This will simplify the warranty process should you ever need it. Alternatively, scan the QR code to go directly to the URL above.

Assembly Video

Before assembling your chair, watch an assembly video at: www.infinitymassagechairs.com/assembly-tutorials Alternatively, scan the QR code to go directly to the URL above.

We know you can’t wait to sit in your new Infinity Massage chair! Take a picture of you enjoying the ultimate massage experience and make sure to tag us on social media with the hashtag #infinitymassagechairs

Warning! Read important safety information found on page 30 before using or operating a chair.

Your Chair Chair Features

External Structure

Before Getting Started

Installation Site

Clearance Space for the Chair

4” clearance for the recline of the backrest; 24” clearance for the extension of the footrest and sliding forward of the chair.
Keep it 3 feet away from the TV, radio, or other audio & video appliance to avoid signal interference.

CAUTION

Keep the distance between the power socket and power switch within 60” to avoid damage to the power cord while the massage chair slides forward.
Straighten the power cord while in use to avoid tangle or damage.

WARNING

To avoid serious injury or death, before sliding the chair forward or backward check to make sure the area is clear of children, pets, or obstacles.

Floor Protection
We recommend placing a piece of thin carpet or soft mat underneath it to avoid damaging the floor.

WARNING

Do not use the massage chair in high moisture environments such as near a swimming pool or bathroom to prevent electric shock accidents.
Please keep the massage chair away from heated surfaces to prevent fire hazards or damage to the product.

Move Methods
Apply pressure to the back of the massage chair from behind to pivot on the Castors. Have a second person up front to guide the Footrest until in the correct position. Maintain clearances as mentioned above. Gently lower into place. Do not pull on the side arms.

CAUTION

Do not move the chair when there is a user inside.
The chair is heavy. Use caution and get assistance when lifting to avoid injury. Do NOT lift the chair by footrest or armrests to avoid damage to the product.

Connect to Power
Plug into a 110V grounded outlet.

WARNING

Grounding Instructions
To avoid the risk of electrical shock, turn the power switch off before plugging the unit into an electrical outlet. Use only with a properly grounded outlet (3 prongs). Do not plug into an ungrounded outlet.

WARNING – Improper connection of the equipment- grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product – if it will not fit the outlet, have a proper outlet installed by a qualified electrician. This product is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug illustrated. Make sure that the product is connected to an outlet having the same configuration as the plug. No adapter should be used with this product.

Earthing
This massage chair is a Class 1 electrical appliance. Make sure to use a grounded outlet to the grounded power supply circuit and a properly installed earth grounding rod with a ground connection, to avoid electric shock.

Chair Setup Getting Comfortable

Main Power Switch
To power up the chair, flip the main power switch located on the side of the base of the chair to ON. Ensure the electrical cord is connected to a 110V grounded outlet and plugged into the power cord port located on the back of the base of the chair.

CAUTION

To avoid possible damage to the product or injury to unsupervised children, always turn off the power switch and unplug the massage chair from the electrical outlet immediately after use.
When not in use for a long peperiodwe recommend that the chair be covered, the power cord be coiled, and that the unit be placed in an environment free of dust and moisture.

Adjust Pillow
Take a seat in the chair and take note of where the neck pillow rests on your neck. Adjust the pillow so that it rests comfortably in the arch of your neck. Do this by removing it from the velcro, aligning it, and then reattaching it to the velcro once it is in the desired position.

Adjustable Shoulder Airbags
The shoulder airbags on your massage chair can be adjusted to better your shoulder height. Should you need to adjust the shoulder airbags up or down, simply grab the top of the airbag and pull it down. To bring the airbag back up, reverse this process by grabbing the bottom edge and pulling up.

Smart tip : To increase intensity in the neck and shoulder region, flip the pillow or the pillow and pillow pad up so you lay directly on the seat back pad.

Reduce the Intensity of your Massage – Manually
To make the massage less intense, you can add the back pad to the seat back of your chair, or you can also fold down the neckrest to provide more cushioning between you and the massage mechanism in the seat back. To make the foot rollers less intense, insert the foot pads that came with your chair into the footbed of the footrest.

TruefitTM Body Scanning
Select any auto program and press the OK button. The chair will automatically begin scanning your body, mapping your back, shoulders, and neck. During this process, it is important to remain seated back in the chair without lifting your head. The scan can be viewed on the remote control screen. If fine-tuning is needed just after your body scan, wait for the shoulder adjust prompt to appear, and then use the Back Adjustment buttons to move the massage rollers up or down for the perfect shoulder kneading position.

Getting out of the Chair

To easily exit the chair at any time, press the ON/OFF power button on the remote control to restore the chair to the upright position.

WARNING! Check to make sure children and pets are clear of the chair before pressing the on/off button to return the chair to an upright position. See the next page for detailed hazard warnings.

Chair Setup USB Charging Station
Your massage chair includes a USB-A port to charge your phone or tablet while using the chair. This feature is especially helpful when using the app to control the chair. The port is located on the left arm panel on the Joystick Control.

Chair Entry & Exit

Chair Entry and Exit Hazards

WARNING! The areas under the footrest and behind the backrest are potentially dangerous for a child or pet. The chair’s back is heavy and reclines with force. A small child or pet located behind the chair could be crushed as the chair is reclined resulting in serious injury or death. When the chair is reclined, small children or pets who have crawled under the legrest may not be visible to the user and could be crushed when the legrest is lowered or when the chair is returned to its upright position. To avoid serious injury or death, check these areas carefully before reclining, lowering the leg rest, or returning the chair to an upright position.

Make sure to check for children or pets between the chair back and the base of the chair before entering zero gravity recline.
Make sure to check for children or pets underneath the footwell before exiting zero gravity recline and returning to an upright position.
Make sure to check for children or pets between the footrest and the chair body before lowering the legrest.

Taking Control

Remote Control Layout

Remote Control Operation

Auto Programs
When the massage chair is operating, press the AUTO button on the remote control to enter the Auto Program Menu. Choose from Sports Refresh, Extension, Rest & Sleep, Working Relief, Neck & Shoulder, Waist & Spine, Deep Shiatsu, Healthy Breath, Massage Extend, Relaxation, All Air, or Demo. Press OK to enter the program you desire. The selected program will show on the home screen.

Navigating the remote
To show the Auto Programs list: Use the directional buttons to highlight AUTO from the Home display, and press the OK button to select. Press the up or down button to navigate amongst the 12 auto programs. To select an auto program: Use the up and down directional buttons to highlight the program you wish to run. Press the OK button to select and begin the program.

4D Intensity Control
While the in-use screen is showing, use the 4D button on your remote control to increase or decrease intensity. The intensity dial shows on the in-use display area.

Airbag Massage
Select AIRBAG from the Home display, and press the up or down button to navigate between PART and FORCE. Select by pressing OK. PART allows you to select which airbags to use. Select Full for all airbags. Otherwise, pick and choose amongst the other Parts to turn them on or off. You may select more than one Part. To turn off all Airbags, select any lit parts and hit OK to turn off. When no Parts are lit, all airbags are off.

Airbag Region
Navigate to PART, press the right button, then use the up or down button to select your desired airbag region: Full, Arm & Shoulder, Leg & Foot, Buttock. Press the OK button to select the airbag region.

Airbag Intensity
Navigate to FORCE, press the right button, then use the up or down button to select your desired intensity: 1 = light, 5 = firm, or Off. Press the OK button to select the airbag intensity. While the in-use screen is displayed during a massage program, press the left or right directional button to adjust the airbag intensity (this feature works in both Auto and Manual programs).

Back Heat
Select HEAT from the Home display, press the right button, then press the up or down button to navigate to the desired heat setting: 1 = low, 2, 3 = high, or Off. Press the OK button to select the heat setting.

Smart tip: While the in-use screen is displayed during a massage program, press the left or right directional button to adjust the airbag intensity (this feature works in both Auto and Manual programs).

Foot Reflexology Rollers & Total CalfTM Kneading and Oscillation

Select MANUAL from the Home display, then press the up or down button to navigate to ROLLER. Press the right button, then use the up and down buttons to select your desired foot roller speed: 1 = slow, 2, 3 = fast, or Off (deactivate foot rollers). Press the OK button to select the foot roller setting. Alternatively, press the Foot Roller button on your remote control. If the foot rollers are on, pressing this button will turn the foot rollers off. Press again to turn it on. Your current foot roller speed is displayed in the in-use screen in the bottom right corner.

Smart Dial and Wireless Charging/USB Port
As well as having a corded remote control, your chair also comes with a built- in smart dial controller which is located on the top of the left arm panel. The smart dial controller allows you to turn the chair on and off, select from six of the auto programs, adjust the recline angle of the seat back, and wirelessly charge your mobile device. Wireless Charging Pad: Place any wireless charging-enabled phone directly on to pad to charge. Button: Press and hold to turn the chair ON. Press again to cycle through six of the auto programs. The program’s name is announced through the speakers and starts immediately. Press and hold to turn the chair OFF. Dial: Use the dial to recline and upright the Evolution Max 4D massage chair by turning left or right. USB Charging port: Attach a standard USB-A cord to charge devices.

Set your Environment

Integrated Air Ionizer Select AIR IONIZER from the Home display, press the right button, then press the up or down button to select your desired air ionizer setting: On, or Off. Press the OK button to select the setting.
Timer
Select TIME from the Home display, pressthe right button, then press the top or down button to select your desired timer: 10 minutes, 20 minutes, or 30 minutes. Press OK to select your desired massage timer length. 20 minutes is the default setting.

App Download & Installation
Android System Software (Android System V2.2 or later)

Open the Google Play Store. In the search bar, search for ‘Infinity Massage Chair Evolution Max’. Click on the Evolution Max app tile.
Click “Install” to download and install the Evolution Max APK, then press the Settings button on your computer or Android device > press Wireless and Web Setting > Bluetooth® > Scan Bluetooth® device > Evolution Max, then pair.
Start the Evolution Max APK, press Settings menu > Bluetooth® > and pair with the Evolution Max to link the APK

Apple iOS: (iPhone or iPad devices)

Open the App Store. In the search bar, search for ‘Evolution Max by Infinity’ to find the app. Click “Get” at the top right corner to download and install the software.
In your device settings, open Bluetooth® and connect it to the massage chair.
Please note: Only Apple equipment compatible with Bluetooth® 4.0 can connect to the chair’s Bluetooth®.

Activating Voice Control
Navigate to VOICE, press the right button, then press the up or down button to select your desired voice control setting: On, or Off. Press the OK button to select the setting. To activate the voice control function without going into settings, touch the button on the left speaker or say “Switch to voice mode”.

Intelligent Voice Command + Control

Your chair comes with built-in intelligent voice control. This feature allows you to control your chair and massage experience completely hands-free by using one of the many voice commands. To activate the intelligent voice control function, simply say ‘Switch to Voice Mode’. You may now give your chair any of the commands to the right within 5 seconds. Alternatively, you can touch the voice command pad on the left speaker to activate, it and then speak your command within 5 seconds. Make sure to speak clearly and slowly. After 5 seconds the Intelligent Voice Command function will turn off automatically and must be awakened again.

Turn Off Listening
You can turn off intelligent voice control listening by using the remote control. Select SETTING from the Home display, press the up or down button to navigate to VOICE, press the right button, then press the up or down button to select Off. Press the OK button to select the setting. Intelligent voice control will now no longer activate until turned back on.

Commands

Power On
Switch Off
Activate Massage
Sports Refresh
Extension
Rest & Sleep
Working Relief
Neck & Shoulder
Waist & Spine
Airbag Massage
Deep Shiatsu
Healthy Breath
Massage Extend
Zero Gravity
Start Heat
Heat Off

Bluetooth® Audio
Your massage chair includes Bluetooth® compatibility so you can play and enjoy your favorite music. To turn on your chair’s Bluetooth®, select SETTING from the Home display, then press the up or down button to navigate to BLUETOOTH. Press the right button, then press the up or down button to select your desired Bluetooth® setting: On or Off. Press OK to select the setting. Open Bluetooth® from the audio device and pair it with Evolution Max to play music.

SoothMe™ Sounds
Press SOUNDS from the Home display, press the right button then press the up or down button to navigate among SOUND, VOLUME, BEEP, and DEMO VOICE. Press the OK button to enter the sound setting you desire to control. Note: Bluetooth must be turned on in settings for SoothMe™ Sounds to work.

Volume
Navigate to VOLUME, press the right button, then press the up or down button to select your desired volume setting: 1 = lowest, 2, 3, 4, 5 = highest. Press the OK button to select the volume setting.

Remote Control Beep
Navigate to BEEP, press the right button, then press the up or down button to select your desired remote control beep setting: 1 = lowest, 2, 3, 4, 5 = highest. Press the OK button to select the volume setting.

Demo Voice
Navigate to DEMO VOICE, press the right button, then press the up or down button to select your desired setting: On, or Off. Press the OK button to select the setting. Voice demo only works in the Demo program.

Chromotherapy Programs
Your massage chair has chromotherapy lights located on the speakers near your head. Select LIGHTS from the Home display, then press the up or down button to navigate among THEMES, COLORS, and BRIGHTNESS. Press the OK button to enter the light setting you desire to control.

Light Themes
Navigate to THEMES, press the right button, then use the up or down button to select your desired light theme: Solid, Breathe, Wake Up, Wind Down, Multi- Wave, or Multi-Rotate. Press the OK button to select the setting.

Solid: Single-color light.
Breathe: Single color that dims and brightens on a loop.
Wake Up: Blue-enriched lights – gradually increasing brightness.
Wind Down: Colors of sunset – gradually decreasing brightness.
Multi-wave: All the colors of the rainbow morphing into each other. Multi-rotate: Colors rotate from one to another.

Light Colors
Navigate to COLORS, press the right button, then use the up or down button to select your desired light color: Ice Blue, Red, Yellow, Lime, Green, Cyan, Blue, or Purple. Press the OK button to select the setting. You may only choose colors in Solid and Breathe themes.

Light Brightness
Navigate to BRIGHTNESS, press the right button, then use the up or down button to select your desired light brightness: 1 = dim, 2, 3, 4, 5 = bright. Press the OK button to select the setting.

Settings

Setting
Select SETTING from the Home display, then use the up or down button to toggle between Language, Bluetooth, Power Save, or Voice.

Language
Navigate to LANGUAGE, press the right button, then use the up or down button to select your desired language: English, Chinese, Japanese, or Korean. Press the OK button to select the language.

Voice Control
Navigate to VOICE, press the right button, then press the up or down button to select your desired voice control setting: On, or Off. Press the OK button to select the setting. To activate the voice control function without going into settings, touch the button on the left speaker or say “Switch to voice mode”.

Remote Control Screen Brightness
Navigate to BRIGHTNESS, press the right button, then press the up or down button to select your desired remote control screen brightness setting: High, Medium, or Low. Press the OK button to select the setting.

Smart tip: To play music from your Bluetooth-enabled audio device, Bluetooth must first be turned on in settings.

Button Lights
Navigate to BUTTONS, press the right button, then press the up or down button to select your desired remote key back-light setting: On, or Off. Press the OK button to select the setting.

Remote Control Sound
Navigate to BEEP, press the right button, then use the up or down button to select your desired remote control beep setting: On or Off. Press the OK button to select the setting.

Bluetooth® Audio
To turn on your chair’s Bluetooth®, Navigate to BLUETOOTH, press the right button, then use the up or down button to select your desired Bluetooth® setting: On or Off. Press the OK button to select the setting. Open Bluetooth from the audio device and pair it with Evolution Max to play music. To use the chair app, play in-built sounds from your chair, or play music from your Bluetooth® enabled audio device, Bluetooth® must first be turned on in settings.

Sleep Mode
Navigate to SLEEP MODE, press the right button, then use the up or down button to select your desired sleep mode setting: On or Off. Press the OK button to settings. When sleep mode is on the chair will stop in the reclined position after Auto Programs, when sleep mode is off the chair will return to a fully upright position after each Auto Program.

Build your own

Manual Programs
In Manual mode, you can operate components of your massage chair individually or combine them to create unique massage scenarios. Press MANUAL from the Home display, and press the up or down button to navigate among MODE, PART, WIDTH, SPEED, and ROLLER.

Back Massage Technique Mode
Navigate to MODE, press the right button, then use the up or down button to select your desired mode: Kneading, Tapping, Knocking, Shiatsu, Sync, or 4D Shiatsu. Press the OK button to select mode.

Massage Part (Back Region)
Navigate to PART, press the right button, and then use the up or down button to select your desired region: Whole, Partial, and Point massage. Press the OK button to select a region. Whole travels the entire length of the track, Partial travels a short distance and reverses direction for focused relief, and Point stops on the track for targeted relief. Partial and Point locations can be fine-tuned using the arrow up or arrow down buttons.

Back Node Width
Navigate to WIDTH, press the right button, then use the up or down button to select your desired width: Wide, Medium, and Narrow roller width. Press the OK button to select mode. (Massage Width can’t be adjusted when in Kneading, or Sync Manual modes).

Massage Speed
Navigate to SPEED, press the right button, then use the up or down button to select your desired speed: 1 = slow, 6 = fast. Press the OK button to select the speed. (Massage Speed can’t be adjusted when in Shiatsu). While the in-use screen is displayed during a massage program, press the up or down directional button to adjust the massage speed. Your current message speed is displayed in the bottom left corner.

Foot Reflexology Rollers & Total CalfTM Kneading and Oscillation
Navigate to ROLLER, press the right button, then use the up or down button to select your desired foot roller and calf oscillation speed: 1 = slow, 2, 3 = fast, or OFF (deactivate foot rollers + oscillation). Press the OK button to select the setting. Alternatively, press the Foot Roller button on your remote control. If the foot rollers are on, pressing this button will turn the foot rollers off. Press again to turn it on. Your current foot roller speed is displayed in the in-use screen in the bottom right corner.

Weightless Zero Gravity Recline
Zero Gravity mode will recline the back and elevate the feet to reduce the gravitational force on your spine. To activate, simply press the ZEROG button on your remote control. Press once for Zero Gravity 1, press again for Zero Gravity 2, and press again to restore the recline to an upright position.

Remote Control In-Use Screen
Whilst running an Auto Program or Manual mode, the remote control screen will return to the in-use screen (as shown below) after 10 seconds of being idle.

CAUTION

Do not spill liquids on the remote control and avoid placing heavy objects on the remote control or power cord to avoid damage or malfunction.

Staying Safe

SAFETY INFORMATION ensure s the ure safe use of the massage chair to avoid injury or unsafe conditions, please read and follow all instructions before using the product.

WARNING

USE NOT RECOMMENDED FOR CERTAIN PERSONS
The use of massage chairs may not be safe or suitable for persons with certain medical conditions and could cause serious injury or death in some circumstances. If you have any of the following conditions, please consult a physician before using the massage chair:

Use of implanted electronic medical devices (such as a cardiac pacemaker)
Pregnancy
Cancer, malignant tumors, or other growths
Osteoporosis or spinal fracture
Other fractures or musculoskeletal injuries
Loss of or reduced sensitivity to heat
Implanted medical fixation devices such as rods, pins, etc.
Recent surgery or sutures
Skin diseases or skin injury
High fever
Certain pulmonary or breathing conditions
Impaired circulation

WARNING
To avoid possible death or serious injury to the user or others, please read and follow these instructions:

WARNING

The areas under the footrest and behind the backrest are potentially dangerous for a child or pet. The chair’s back is heavy and reclines with force. A small child or pet located behind the chair could be crushed as the chair is reclined resulting in serious injury or death. When the chair is reclined, small children or pets who have crawled under the legrest may not be visible to the user and could be crushed when the legrest is lowered or when the chair is returned to an upright position. To avoid serious injury or death, check these areas carefully before reclining, lowering the leg rest, or returning the chair to an upright position.
The chair should not be used by children under age 14. Small children could be trapped or injured by airbags, heating mechanisms, or moving parts. When the chair is not in use, unplug the unit and secure the chair so that children cannot accidentally power on and operate the chair.
Children over age 14, persons with reduced physical, sensory, or mental capabilities, and elderly or frail persons should exercise caution and use massage chairs when supervised or assisted by a person over 16 years of age.
The chair has a heated surface and could cause burns, particularly in persons with reduced sensitivity to heat. Such persons should use the chair only after consulting with a physician and should use extreme caution during any physician-approved use.

CAUTION
To avoid the risk of minor injury discomfort, or damage to the massage chair or other property, please read and follow these instructions for the safe use of the massage chair:

Do not stand or stack heavy objects on the footrest.
Do not operate the heating features of the chair while under a blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
To avoid pinching or crushing, please do not place body parts, especially fingers and toes, between parts of the chair and keep clear of moving parts.
To avoid overheating, injury, or discomfort from overuse, do not fall asleep while using the massage chair, and do not use it for extended periods (longer than 20 minutes).
Avoid use while under the influence of alcohol, medications, or other substances that may cause drowsiness, disorientation, or impairment of judgment or motor skills.
Do not use the massage chair right after a meal, as it may cause discomfort.
If you feel any abnormal discomfort during the operation of the massage chair, turn off the power immediately and discontinue use.
Do not use this appliance when the ambient temperature is over 40 C (104 F).
Do not use this appliance in a humid or dusty environment, or when any part of the body is in contact with plumbing or any similar ground.
Never operate the appliance with the air openings blocked. Keep the air openings free of lint, hair, dust, and the like.
Do not use outdoors.
Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
Place the product on a flat, level floor to reduce the risk of tipping or overturning.
Do not use or store near heat or open flame.
Intended only for users who weigh below 300 lbs.
Use this product only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
Massage chair intended only for use by one person. Do not use by two or more persons at the same time to avoid damage to the product.
Do not allow children to stand, jump, or play on or around the massage chair, even when it is not powered on or in use.
Remove personal accessories from arms and empty pockets while using the massage features of the chair.
Check the upholstery under the cushions and other spots for damage or loose objects that may cause injury or damage chair while operating. If any damage is present, do not use the massage chair and refer to a qualified service professional for servicing.
To avoid damage to the chair, walls, or other objects, make sure there are no obstacles behind the chair and there is enough clearance before adjusting the backrest or leg rest angle.
Please be seated properly while using the product.
To avoid damage to chairs or floors, do not drag or push the chair or roll its casters on the wood floor or carpet. See instructions on p.8 for safely moving the chair.
If the massage chair is not working properly, has been dropped or damaged, or has been dropped into water or exposed to flooding, return the appliance to a service center for examination and repair before attempting to use it.
Do not drop or insert any object into any openings in the chair.

WARNING
Read and follow these instructions concerning the safe use of the power cord and power unit to avoid possible electric shock, fire hazard, use of chair by an injury to unattended children, or damage to chair or other property.

WARNING

To avoid the risk of electric shock, connect this unit to a properly grounded outlet only. See Grounding Instructions on pg. 9.
Always unplug the massage chair from the electrical outlet immediately after use and before cleaning. An appliance should never be left unattended when plugged in. To disconnect, turn all controls to the off position, then remove the plug from the outlet.
Do not use the massage chair and unplug from the outlet during thunder or lightning storms, and before putting on or taking off parts.
To ensure safe operation, power must be supplied only at standard 110 voltage, to the specifications of the appliance. Confirm that the power voltage stated on the rating label corresponds to your local electricity supply.
The massage chair should be used only with the power supply unit provided. Do not use any other power source.
Do not use a wwethand to unplug the cord to avoid electric shock.
Do not pull on the power cord to unplug. Grip by plastic end nearest outlet to unplug the wer cord.
Do not squeeze, overbend, pull hard, or twist the power cord.
Keep the power cord away from heated surfaces.
Do not carry or drag the chair by the power cord or usethee ord as a handle.
If there is any smoke or unusual smell while using a massage chair, stop using it immediately and unplug the power cord.
Never operate the chair if it has a damaged power cord or plug. If the power cord is damaged, it must be replaced by the manufacturer its service agent, or a similarly qualified person to avoid a hazard.

Do not disassemble, dismantle, or attempt to repair the massage chair. Such actions, as well as misuse of the product, may cause damage to or failure of the massage chair and may void the manufacturer’s warranty. For repairs, please contact an authorized dealer or repair agent at 603-910-5000. For additional details concerning the terms, conditions, and limitations of the warranty, see https://infinitymassagechairs.com/warranty-info.

Troubleshooting

If problem remains, please contact Infinity for maintenance.

Tip: Do not attempt to repair this product yourself, our company shall not be liable for the injury or damage caused by any servicing without authorization. Thank you for your cooperation.

Specifications

Fixing Issues

Frequently Asked Questions

Q: I find the chair is too intense to be comfortable. What can I do?

A: Your body needs to become acclimated to therapeutic massage. To be effective, the massage techniques must compress the tissue in your body. We recommend the following steps to help get started. Then over time as your body acclimates you can increase the intensity by reducing the layers between you and the chair.

Use body the Pillow and Pillow pad to reduce upper body intensity.
Go into Airbag on the main menu, scroll down to FORCE, and select air intensity setting 1
- If a specific airbag is too intense, scroll down to PART, turn off Full, and turn on only the airbags you want.
Go into Manual, select Rollers, and turn the foot reflexology rollers off.
Adjust the recline on the remote. More upright will be less intense. The Weightless Zero Gravity Recline will be more intense.
If after adjustments and an attempt to acclimate, you still experience discomfort, discontinue use and consult a physician.

Q: I’m not a foot massage person, what should I do?
A: Turn off foot reflexology rollers, navigate to Manual on the home display, arrow down and select Rollers, then switch to off. You may also want to turn off the Leg/Foot airbags, or reduce the air intensity to level 1.

Q: My chair is not performing as expected. What should I do?
A: Your Infinity massage chair is an amazing combination of programming and robotics. On occasion, the chair just may need to be rebooted. To do this power down the chair and unplug from the wall for 5 minutes then plug back in and power back up to see if it self- healed. If you are still having an issue, give Infinity a call at 603-910-5000.

Q: I can never seem to get in my Infinity Massage chair, someone is always in it.
A: We know. It happens. Tell your friends to get their own Infinity Chair.

For more information and access to further questions, and resources, visit our website at www.infinitymassagechairs.com

72 Stard Road, Seabrook, NH 03874 603-910-5000 www.infinitymassagechairs.com