Baridi 2nd GEN AC User Manual

2nd GEN AC

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Specifications:

• Baridi Baridi 2nd GEN AC
• iPhone iOS version: 15, 16, 17
• Android version: 8, 9, 10, 11, 12, 13, 14

Product Usage Instructions:

Installing Baridi Baridi App:

For iPhone users:

1. Go to App Store
2. Search for BaridiBaridi Application
3. Tap install to install the Application

For Android users:

1. Go to PlayStore
2. Search for BaridiBaridi Application
3. Tap install to install the application

Logging in to Baridi Baridi App:

Make sure Wi-Fi and mobile data are turned ON.

1. Fill in your sign-in details
2. Tap sign in to access the Baridi Baridi App
3. Agree to the terms and conditions

Logging out of Baridi Baridi App:

Note: The application is currently available on
Google Playstore only.

1. Click on My profile button/Profile picture
2. Press Sign Out button to log out

Frequently Asked Questions (FAQ):

How can I pay for AC packages?

You can make push payments for subscription using the Dashboard
icon. Select a money vendor (Mpesa, Tigo Pesa, Airtel Money), enter
the payment number, amount, and follow carrier instructions.

What is my reference number & Baridi business number?

Reference number: The number used by customers
when making subscription payments. Each customer has a unique
reference number.

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USER MANUAL & TROUBLESHOOTING GUIDE
Optimize & Troubleshoot your Baridi Baridi 2nd GEN AC

CONTENTS

Issues:
How to Install Baridi Baridi App How to log in on Baridi Baridi App How to log out of Baridi Baridi App How to pay for packages My reference number & Baridi business number Your Baridi App has frozen? AC doesn’t switch on? AC doesn’t cool well? How to pay for AC packages? My reference number & Baridi business number Your Baridi App has frozen? AC doesn’t switch on? AC doesn’t cool well?

pg 03 pg 04 pg 05 pg 06 pg 07 pg 08 pg 09 pg 10 pg 06 pg 07 pg 08 pg 09 pg 10

Tips:
Want to reduce electricty bills? How to reset password Distance to switch on Baridi AC Location and Data required to turn on AC? How to use timer feature? Contacts

pg 11 pg 12 pg 13 pg 14 pg 15 pg 16

Baridi Baridi App Requirements
iphone iOS version
15 16 17

Android version
8 9 10 11 12 13 14

03

Issue 01
How to install Baridi Baridi App

Solution

iPhone users

01 Go to App store

02 Search for
BaridiBaridi Application

03 Tap “install”
to install the Application

Android users

New Baridi App is now available on App store & Play store

01 Go to PlayStore

02 Search for
BaridiBaridi Application

03 Tap “install”
to install the application

03

Issue 02
How to Log in Baridi Baridi App?
SIGN
IN

Solution
Make sure Wi-Fi and mobile data is turned ON

Make sure WIFI and mobile data is turned ON

01 Fill your “sign in” 02 Tap “sign in” to

details provided

access the

by our technicians

Baridi Baridi App

and agree to our

terms and conditions

03 The App will
open

03

Issue 03
How to Log out of Baridi Baridi App?
SIGN
OUT
The application is currently available on Google Playstore only

Solution

01 Click on
“My profile” button / Click on “Profile picture”

02 On “My profile”, 03 Press “YES”

Press “Sign Out”

button to

button

sign out

03

Issue 04
How to change Password?

Solution

01
Click on my profile icon

02
Press “Change password” button

03
Enter old password Enter new password Re-enter the new password

04
Press “change password” button
04

Issue 04
How to switch ON Baridi Baridi AC?

Solution
After switching ON the DP Fill the log in details (registered number and password)
in the Application, then proceed as:

01 Press “remote 02 Click “Join”

button” to access to connect

remote features

Baridi Baridi AC

Wi-Fi

03 Press “Allow”
button to allow the permission for location and AC will connect automatically

04 Click the “Switch
icon” to switch on the AC
(The icon will turn green), indicating the AC is ON.

04

Issue 05
How to use timer feature in
Baridi Baridi App
Timer allows you to use AC for specific duration without manually turning it ON and OFF

Solution
01
Tap remote icon

02
Click timer

03
Set the time you want the AC to turn ON Set the time you want the AC to turn OFF

04
Click “RESET” to reset them
15

Issue 06
How to make push payment for Subscription?

Solution

01 Cick the
“Dashboard” icon

02 Press “Add point”
button

03 Select money vendor to make
payment with (Mpesa, Tigo Pesa Airtel Money)

04 Enter payment
number

05 Enter amount

06 Click Submit and
proceed with instructions from your carrier
04

Issue 07
What is my reference number & Baridi business number?

Solution
NOTE: Reference number is the number used by customer when making subscription payment. Each customer has a unique reference number.
This is your reference number

New Barid App is available in App store & Google Playstore

971866 971866

No need of inputing business number
(From the menu choose 11)

07

Issue 08
Payment procedure by Vodacom (M-Pesa)

Solution
PROCEDURES
1: Dial 15000# 2: Select 4 Lipa kwa M-Pesa 3: Select 4 Weka namba ya kampuni 4: Enter business number (971866) 5: Enter Reference number (Kumbukumbu Namba) 6: Enter amount 7: Enter PIN 8: Select 1 to confirm
04

Issue 09
Payment procedure by Tigo Pesa

Solution
PROCEDURES
1: Dial 15001# 2: Select 4 Lipa Bili 3: Select 3 Weka namba ya kampuni 4: Enter business number (971866) 5: Enter Reference number (Kumbukumbu Namba) 6: Enter amount 7: Enter PIN
04

Issue 10
Payment procedure by Airtel (Airtel Money)

Solution
PROCEDURES
1: Dial 15060# 2: Select 5 Lipa bili 3: Select 2 Chagua kampuni 4: Select 7 Chagua kampuni 5: Select # Next 6: Select 11 Baridi Baridi 7: Enter Reference No. (Kumbukumbu namba) 8: Enter Amount 9: Slect 1 (YES) 10: Enter PIN
04

Issue 11
How to make payment for Corporate & Office Package Customers?

Solution

01 Check the amount
to be paid in the App “next payment” on the Dashboard

02 Check proforma
Invoice sent if any to know the exactly amount to be paid

03 Make payment through
Baridibaridi Bank account numbers
ie. CRDB, NMB, NBC, SCB

04

Issue 12
How to make payment for Instalment Customers?

Solution

01 Check the amount
to be paid in the App “next payment” on the Dashboard

02 Make payment through
Baridibaridi Bank account numbers after setting Standing Order at your Bank
ie. CRDB, NMB, NBC, SCB
04

Issue 13
How to get receipt for each transaction?

Solution

01 Press “receipt icon”

02 Press “Share button”

at the left-hand side of

if you need to

the Specific transaction

share the receipt.

04

PART: 02
TROUBLESHOOTING GUIDE

Issue 01
How to reset your password
The application is currently available on Google Playstore only

Solution
01
Click forgot password

02
Enter your registered phone number for receiving OTP

03
Enter the OTP sent to you via SMS

04
Enter new passwords and click submit
12

Issue 02
AC doesn’t switch on?

Solution

CHECK 01
Does IDU display any error?
If so, please contact us.

CHECK 02

Check if you have paid:
1: Basic fee 2: Installment amount 3: Recharge your AC

CHECK 03

Check if Dp switch is ON Check if Wi-Fi and Mobile Data is ON

NB: If still the AC does not switch on please contact us

09

Issue 03
Your Baridi App has frozen?

Solution
Click show how to pay and make payments

In this mode you can’t access Baridi Baridi Application features until you pay the basic fee

NB: If paid but still frozen please contact us

08

Issue 04
Distance to switch ON the Baridi AC using Baridi App
15

es

metr

Solution
AC Remote
15metres
Air Conditioner
13

Issue 05
AC not cooling well?

Solution

CHECK 01

Check if your AC filters are clean
If they are not clean, learn how to clean them here:

Tap on the remote icon CHECK 02

Check settings on modes
Set cool

NB: If still not cooling well please contact us

10

Issue 06
Want to reduce your electricity bill?

Solution
Set your AC temperature at 26C – 28C

11

ERROR CODES:
BB-00
This indicates that customer has entered incorrect username or password
BB-01
This typically indicates that a user account could not be found in the system. This error is often used to signify that the user username or password provided does not match any existing records in the database.
BB-02
This indicate that customer not paid basic fee or monthly fee.
BB-03
Failure to generate another token and extend new refresh token.
BB-04
Every customer has a token which identifies his details or credentials
BB-05
Occur when OTP code SMS is failed to be sent to customer
BB-06
Customers enter incorrect OTP codes
BB-07
OTP is no longer valid because the time limit for its usage has passed

BB-08
Customer has not entered the log in credentials or log in page is empty
BB-09
Error indicating that the input provided for a specific field in a data entry process does not meet the required criteria set by the system
BB-10
Error shows an attempt to perform an action was denied due to lack of proper authorization.
BB-11
Error indicates that a requested record could not be found in a database or data source
BB-12
Error indicates that the rate limit for a particular service or API has been exceeded
BB-13 (BB1-AC)
Indicates that a service related to activation codes has encountered an error due to insufficient balance
BB-14
Typically indicates that a uniqueness constraint has been violated and means that a value that is supposed to be unique within a certain context is not unique.
03

ERROR CODES:
BB-15
Typically indicates that a remote command to an air conditioning (AC) unit has failed. This error suggests that the system was unable to execute a command sent to the AC unit, possibly due to communication issues or hardware problems.
BB-16
Typically indicates that an unexpected or unclassified error has occurred within a system or application.
ap0
This means all data in the application works successfully
ap1
This shows that any request that is sent through a certain route is not successfully delivered.any existing records in the database.
ap2
This indicates that there is network problem in the application
ap3
This indicates there is not enough storage to save data in the phone
ap4
This indicates that the specific credentials are not entered in the specific field and request is sent with empty fields.

ap5
This indicates that the OTP is not sent or takes a long time to be sent.
ap6
This indicate that the system fails to verify the identity of a user
ap7
This indicates that the business type is not recognized by the system usage has passed
03

For more help please contact us through:
0750 011 370
baridibariditz

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