DREAME Z20 Cordless Stick Vacuum User Manual

: August 26, 2024
: dreame

Table of Contents

DREAME Z20 Cordless Stick Vacuum
Product Information
Safety Instructions
Product Overview
Installation
Charging
How to Use
Care & Maintenance
FAQ
Troubleshooting
Specifications
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

DREAME Z20 Cordless Stick Vacuum

Product Information

Specifications:

Cordless Stick Vacuum
Brand: Dreame
Model: Z20
Accessories: Flexible Adapter, Rotating Soft Dusting Brush, Motorized Mini-Brush, Charger, Extension Rod, Combination Tool, Extension Hose, Multi-Surface Brush, Accessory Storage Mount

Product Overview

Installation and Accessories:
Component Names:

Vacuum Body
Dust Cup
Dust Cup Release Button
Battery Pack Release Button
Display Screen
Power Button
Suction Level Switch
Antistatic Contact
Charging Port
Battery Status Indicator

Installing the Accessories:
Installing the Accessory Storage Mount: Insert the support rod vertically into the storage mount until you hear a click.

Charging:
Fully charge the vacuum before using it for the first time.

Battery Status Display:
Battery Status Indicator

Blinking white: Charging
Solid white: Fully charged
Off: Standby Mode

Display Screen
The number on the display screen represents the current battery level in a percentage during charging. When the number becomes 100, the battery is fully charged.

How to Use:
Display Screen:

Dirty Level Indicator: The color changes with the amount of dust in real time (only in Auto Mode).

FAQ:

Q: How do I register my Dreame account?
A: Welcome to register a Dreame account by scanning the QR code provided in the user manual. You will have access to the User Manual and Special Offers.
Q: What should I do if the vacuum is damaged or malfunctioning?
A: If the vacuum becomes damaged or malfunctions, please contact our authorized service department. Do not attempt to disassemble the device on your own.
Q: Can I use the vacuum outdoors?
A: The vacuum is designed for indoor use only.

THANK YOU
FOR PURCHASING THIS DREAME VACUUM CLEANER.

Registration Quick Start
Welcome to register a Dreame account by scanning the QR code. You are available for the User Manual and Special Offers.

With it you are obtaining a high quality product that is engineered for optimal performance. If you have any questions on the product, please contact us: aftersales@dreame.tech.

Safety Instructions

To prevent accidents including electric shock or fire caused by improper use, please read this manual carefully before use and retain it for future reference.

Warning

This product can be used by children aged from 8 years and above and persons with physical, sensory, intellectual deficiencies, or limited experience or knowledge under the supervision of a parent or guardian to ensure safe operation and to avoid any risk of hazards. Cleaning and maintenance shall not be made by children without supervision.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
The vacuum is not a toy. Children shall not play with or operate this product. Please exercise caution when using the vacuum near children. Do not allow children to clean or maintain the vacuum unless supervised by a parent or guardian.
Do not use the vacuum outdoors or on wet surfaces. Only use the vacuum on dry indoor surfaces. Do not touch the plug or any part of the vacuum with wet hands.
To reduce the risk of fire, explosion, or injury, check to make sure the lithium battery and charging adapter are undamaged before use. Do not use the vacuum if either the lithium battery or charger is damaged.
The multi-surface brush, illumination soft roller brush, motorized mini-brush, battery, metal connector pin, and vacuum are electrically conductive and should not be immersed in water or other liquid. Make sure to dry all filters after cleaning.
To prevent injury caused by moving parts, turn off the vacuum before cleaning the multi-surface brush, illumination soft roller brush and motorized mini-brush. The multi-surface brush, illumination soft roller brush, motorized mini-brush, dust compartment and filter must all be properly installed before using the vacuum.
Only use the original charging adapter. Never use an unoriginal adapter, as this may cause the lithium battery to catch fire.
Do not use the vacuum to pick up flammable or combustible liquids, such as gasoline, or bleach, ammonia, drain cleaners or other liquids.
Do not use the vacuum to pick up sharp or hard objects, such as glass, nails, screws, or coins, which may damage the machine. Do not use the vacuum to pick up drywall particles, ashes like fireplace ash, or smoking or burning materials such as coal, cigarette butts or matches.
Check the area to be cleaned before use. To prevent the openings from being blocked, clear the larger paper, spitball, plastic cloth or sharp objects (such as glass, nails, screws, coins, etc.) and any object which is larger than openings.
Keep hair, loose clothing, fingers and other parts of the body away from the vacuum’s openings and moving parts. Do not point the extension rod, wand or tools at your eyes or ears or put them in your mouth.
Do not put any object into the vacuum’s openings. Do not use the vacuum with any opening blocked. Keep free of dust, lint, hair, or other items which may reduce airflow.
Do not rest the vacuum against a chair, table, or other unstable surface, as this may cause damage to the machine or personal injury. If the vacuum becomes damaged from being knocked over or is otherwise malfunctioning, please contact our authorized service department. Never attempt to disassemble the device on your own.
All instructions in the manual for recharging the battery must be strictly followed. Failure to properly charge the battery within the specified temperature range could damage the battery.
Only use accessories and replacement parts recommended by the manufacturer.
Please be extra careful when using the vacuum to clean stairs.
Make sure the vacuum is unplugged when not used for extended periods as well as prior to performing any maintenance or repairs.
Do not install, charge, or use this product outdoors, in bathrooms, or around a pool.
Fire Hazard Warning: Do not apply any type of fragrance to the vacuum’s filter. These types of products are known to contain flammable chemicals which may cause the vacuum to catch fire.
Only use the original charger (Model ZD024M340090EU/TPQ-88E340090VW01). Failing to do so may cause the lithium-ion battery to catch fire.
WARNING: For the purposes of recharging the battery, only use the detachable supply unit provided with this appliance.
Only use the approved battery type (Model V2405-8S1P-GYA). Failing to do so may cause the lithium-ion battery to catch fire.
If the battery material is released, remove personnel from area until the batteries cool down and fumes dissipate.
Provide maximum ventilation to clear out hazardous gases and avoid skin and eye contact or inhalation of vapors.
Remove spilled liquid with absorbent and incinerate waste.
Do not use and store in extremely hot or cold environments (below 0℃ /32°F or above 40℃ /104°F). Please charge the cordless vacuum in temperature above 0℃ /32°F and below 40℃ /104°F.
This product is designed for home use only.
The supply terminals are not to be short-circuited.
Read operator’s manual
Detachable supply unit
For indoor use only

We, Dreame Trading (Tianjin) Co., Ltd., hereby, declares that this equipment is in compliance with the applicable Directives and European Norms, and amendments. The full text of the EU declaration of conformity is available at the following internet address: https://global.dreametech.com
For detailed e-manual, please go to https://global.dreametech.com/pages/user- manuals-and-faqs

Product Overview

Accessories

Flexible Adapter
Rotating Soft Dusting Brush
Motorized Mini-Brush
Charger
Extension Rod
Combination Tool
Extension Hose
Multi-Surface Brush
Accessory Storage Mount (Support Rod ×1, Storage Mount ×1
Illumination Soft Roller Brush

Note: The illustrations in this manual are indicative only. The actual product may differ.

Component Names

Vacuum Body

1. Dust Cup
2. Dust Cup Release Button
3. Dust Cup Bottom Cover Release Button
4. Battery Pack Release Button
5. Display Screen
6. Power Button
7. Suction Level Switch
8. Antistatic Contact
9. Charging Port
10. Battery Status Indicator

Installation

Installing the Accessories
Note:

It is not recommended to use the motorized mini-brush with the extension rod.
Please install the accessories according to the actual cleaning needs.
It is recommended to use the flexible adapter when cleaning the low-lying furniture and not recommended to be connected to the vacuum body all the time for daily floor cleaning.

Installing the Accessory Storage Mount
Insert the support rod vertically into the storage mount until you hear a click.

Charging

Fully charge the vacuum before using it for the first time.

Note:

The vacuum cannot be used while charging.
When fully charged, the battery status indicator will turn off after 5 minutes and the vacuum will enter the power saving mode.
This will take about 3.5 hours. Vacuuming at Turbo mode for a prolonged period will cause the battery to heat up, which increases charging time. Allow the vacuum to cool down for 30 minutes before charging it.

Battery Status Display

Battery Status Indicator
Display Screen
The number on the display screen represents the current battery level in a percentage during charging. When the number becomes 100, the battery is fully charged. Fig. D-3

How to Use

Display Screen

Dirty Level Indicator
The color changes with the amount of dust in real time (only in Auto Mode).
Particulate Matter Amount Indicator
Suction Level
Suction Level Switch
Press briefly to switch between eco, auto and turbo mode.
Particulate Matter Types
- ＞ 10μm (eg. pollen)
- ＞ 50μm (eg. hair)
- ＞ 200μm (eg. dust)
- ＞ 500μm (eg. mite)
Battery Level Percentage
When the display screen shows “LO”, it indicates that the battery level is lower than 10%.
Power Button
Press briefly to turn on/off

Settings
In the standby state, press and hold the suction level switch for 3 seconds to enter the setting interface. Briefly press the switch button to select an option, and press and hold for 3 seconds to confirm.

Reset Filter
Press and hold the suction level switch for 3 seconds to select resetting filter and the filter will automatically complete the reset.
Exit
Press the power button when it is in the setting interface to return to the main interface directly, or select , then press and hold for 3 seconds to return to the main interface.

Note:

If there is no operation for more than 15 seconds, the screen will turn off, and it will return to the main interface when lit up again.
In a high altitude area, it is recommended to switch to high-altitude mode before use to avoid abnormal use (press and hold the suction level switch for 3 seconds until the setting is displayed, then press and hold the power button for 3 seconds to enter/ exit the high altitude mode).
If the vacuum is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

Starting Cleaning
Press the power button to start operating. After the vacuuming is completed, press the button and the amount of various particle matters vacuumed will show on the screen.
Press the button to switch levels between auto, eco and turbo and the corresponding icon will show on the screen.

Note:

When any cleaning mode stops running, the vacuum cleaner will default to auto mode when it is started again. Factory default setting is the auto mode.
Only when running in auto mode, the suction power and the color of the dirty level indicator change with the amount of particulate matter in real time.

Using Different Accessories

Multi-Surface Brush
Note:
- When the appliance starts, the lights in front of the brush roller will automatically turn on, which is convenient for use.
- When using on baby play mats, carpets or for vacuuming coffee beans, pop corn and other pellets, turn on the switch on the brush.
- When vacuuming on tiles, wooden floors or other hard surfaces, turn off the switch.
Motorized Mini-Brush
For vacuuming dirt, pet hair, and other stubborn debris from sofas, bedding, and other fabric surfaces. It is not recommended to vacuum on fragile surfaces, such as silk.
Combination Tool
Suitable for vacuuming cracks, corners of doors and windows, stairs, and other hard-to-reach places.
Rotating Soft Dusting Brush
It can be connected to the extension hose. With a rotatable head, it is suitable for cleaning delicate and fragile surfaces and corners such as glass, displays and keyboards.
Flexible Adapter
Bending and extending the rod with one click can easily reach under low-lying furniture, such as bed and sofa.
Note: It is recommended to use the flexible adapter when cleaning the low-lying furniture and not recommended to be connected to the vacuum body all the time for daily floor cleaning.
Illumination Soft Roller Brush
Suitable for cleaning hard floors, such as marbles and tiles.
Note: When the appliance starts, the side light of the brush will automatically turn on, which is convenient for use.

Note:

If any rotating part becomes stuck, the vacuum may shut off automatically. Remove any trapped foreign objects, then resume use.
When the battery becomes overheated, the vacuum will automatically shut off. Wait until the battery temperature returns to normal, then resume use.

Care & Maintenance

Tips:

Always use genuine parts to keep your warranty from being void.
If the filter or nozzle becomes clogged, the vacuum will stop working shortly after being turned on. Clear the tube to restore functionality.
Before cleaning the dust cup, please confirm that the plug is disconnected and keep the vacuum’s power button in the off position.
If the vacuum is not used for an extended period, fully charge it, unplug the power cord, remove the battery, and store it in a cool, low-humidity environment away from direct sunlight. To avoid over-discharging the battery, recharge the battery at least once every three months.

Cleaning the Vacuum
Wipe the vacuum with a soft dry cloth.

Cleaning the Dust Cup, Pre-Filter, and Cyclone Assembly

Press the dust cup bottom cover release button, then empty the contents.
Press the dust cup release button and remove it from the vacuum.
Remove the pre-filter first, and then rotate the cyclone system to lift it out.
Rinse the cyclone assembly, pre-filter, and dust cup until they are clean. After washing, air dry for at least 24 hours.
Note:
- Please clean the dust cup as needed.
- It is recommended to clean the cyclone system and pre-filter at least once every 3 to 4 months.

Cleaning the Filter

Remove the dust cup as shown in the figure.
Remove the filter from the vacuum by pulling it down in the direction shown in the figure.
Rinse the filter with rotating it 360° . Lightly tap the filter several times to remove any debris caught in it.
Allow the filter to air dry for 24 hours.

Note:

Only use clean water to wash the filter.
Do not use detergent.
Do not attempt to clean the filter with a brush or finger.
It is recommended to clean the filter once every 4 to 6 months.

Cleaning the Multi-Surface Brush

Turn the lock counterclockwise until it stops, then remove the roller from the roller brush.
Use scissors to cut off the hairs and fibers that get stuck on the brush roller. Wipe the dust from the notch and transparent cover with a dry cloth or paper towel. Thoroughly dry before use.
When it is dirty, rinse the brush roller with clean water until it is clean.
Stand the brush roller upright for at least 24 hours until it is fully dry.

Cleaning the Motorized Mini-Brush

Use a coin as illustrated to rotate the lock counterclockwise until you hear a click. After unlocking the motorized mini-brush, remove the brush roller.
Rinse and clean the brush roller. Stand the brush roller upright in a well-ventilated area for at least 24 hours until it is fully dry.
Once the brush roller is dry, reinstall it by following the disassembly steps in reverse.

Cleaning the Illumination Soft Roller Brush

As shown in the picture, press the brush roller release button to remove the roller from the slot.
Separate the roller from the side cover. Turn the small wheel release buttons counterclockwise to remove the wheels.
Use scissors to cut off the hairs and fibers that get stuck on the brush roller and the wheels. Wipe the dust from the notch and transparent cover with a dry cloth or paper towel. Thoroughly dry before use.
When it is dirty, rinse the brush roller with clean water until it is clean. Then stand the brush roller upright for at least 24 hours until it is fully dry.

Replacing the Battery Pack
The vacuum contains a removable rechargeable lithium-ion battery pack which has a limited number of recharge cycles. After extended use, the battery pack may no longer hold a charge. If this happens, it means the battery pack has reached the end of its life cycle and needs to be replaced.

Press down the battery pack release button and slide the battery pack to the right, as illustrated, to remove it.
Install the new battery pack.

FAQ

If the vacuum is not working properly, please refer to the table below.

Errors	Possible Causes	Solutions
The vacuum does not work.	The appliance is out of battery or its battery
level is low.	Fully charge the vacuum, then resume use.
Overheat protection mode triggered by a blockage.	Clean the suction opening

or air duct. Wait until the vacuum cools down, then reactivate it.
The suction opening or air duct is blocked.| Clear any blockage from the suction opening or air duct.
Weak suction force.| The dust cup is full and/or filter assembly is clogged.| Empty the dust cup and/or clean the filter assembly.
An attachment is blocked.| Clear any blockage in the attachment.
The motor makes a strange noise.| Main suction opening or extension rod is blocked.| Clear any blockage in the main suction opening or extension rod.
The battery indicator does not light up when charging.| The charger does not plug into the vacuum well.| Check whether the charger is properly plugged into the vacuum.
The battery is charged and switches to Sleep Mode automatically.| The vacuum runs normally.
If the problem persists after ruling out the above two possibilities, please contact the after-sales service department for maintenance.
Charging too slow.| The battery temperature is too low or too high.| Wait until the battery temperature returns normal, and then recharge.
The LED lights of the multi-surface brush and the illumination soft roller brush do not work.| LED lights are damaged.| Please contact the after-sales department for maintenance.

Battery Status Indicator

Status| Possible Causes| Solutions|
---|---|---|---
The indicator is red after turning on the vacuum.| Battery pack is damaged.| Please contact the after- sales department for maintenance.
The indicator blinks red quickly when charging the vacuum.| The charger is incompatible.| Only use the original charger to charge the vacuum.
The indicator blinks white when using the vacuum.| Out of Battery.| Please charge in time.

Troubleshooting

If the vacuum is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

Specifications

Vacuum Cleaner

50/60 Hz 0.8 A

The lithium-ion battery pack contains substances that are hazardous to the environment.
Before disposing of the vacuum, please remove the battery pack, then discard or recycle
it in accordance with local laws and regulations of the country or region it is used in.

WEEE Information
All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as terms and conditions of such collection points.