CANADIAN SPA KE-10001 Series Chill Therapy Spa Owner’s Manual

CANADIAN SPA KE-10001 Series Chill Therapy Spa

Specifications

• Model: KE-10001 KE-10002
• Dimensions: 212 x 102 x 81 cm
• Power Supply: Europe (50Hz)

Product Information
The Chill Therapy Spa is a luxurious spa designed for relaxation and rejuvenation. With safety and user experience in mind, this spa provides a perfect retreat for unwinding after a long day.

Safety Precautions

1. Do not permit children to use the spa unless closely supervised.
2. Exercise extreme caution to prevent accidental drowning.
3. Avoid connecting any auxiliary components to the system.
4. Do not service the product yourself; refer all servicing to qualified personnel.
5. Periodic routine maintenance is recommended every 3 months.

General Guidelines

1. Do not operate audio/video controls while inside the spa.
2. The spa is intended for residential use only.
3. Avoid bringing objects that could damage the spa shell into the spa.
4. Never insert objects into any openings in the spa.

Usage Recommendations

1. Supervise children at all times near the spa.
2. Always attach and lock down the spa cover after each use.
3. Consult a doctor before using the spa if pregnant, diabetic, or in poor health.
4. Exit the spa immediately if feeling uncomfortable, dizzy, or sleepy.

FAQs

How do I register my warranty online?
To register your spa warranty, visit canadianspacompany.com/pages/warranty and follow the instructions provided on the website.

IMPORTANT SAFETY INSTRUCTIONS
When installing and using this electrical equipment be sure to follow these basic safety precautions: 1. WARNING: To reduce the risk of injury, do not permit children to use this product
unless they are closely supervised at all times. 2. DANGER: Risk of accidental drowning. Extreme caution must be exercised to
prevent unauthorized access by children. To avoid accidents, ensure that children cannot use this spa unless they are supervised at all times. 3. DANGER: Risk of injury. The suction fittings in this spa are sized to match specific water flow created by the pump. Should the need arise to replace the suction fitting or the pump, ensure that the flow rates are compatible. Never operate the spa if suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting. 4. DANGER: Risk of Electrical Shock.

Install at least 5 feet (1.5m) from all metal surfaces. As an alternative, spa may be installed within 5 feet (1.5m) of metal surfaces if each metal surface is permanently connected (bonded) by a minimum ground wire. 5. DANGER: Risk of Electrical Shock. Do not permit any electrical appliance such as a light, telephone, radio, television, etc. within 5 feet (1.5m) of a spa unless such appliances are installed and built-in by the manufacturer. 6. ELECTRICAL SUPPLY: The electrical supply for this product must include a suitably rated switch or circuit breaker to open all ungrounded supply conductors to comply with the national electrical standards. This disconnect must be readily accessible and visible to the spa occupant but installed at least 5 feet (1.5m), from the spa water. 7. WARNING: To reduce the risk of injury: a) The water in the spa should never exceed 40°C (104°F).

Water temperature between 38°C (100°F) and 40°C (104°) is considered safe for a healthy adult. Lower water temperatures are recommended for young children and when the spa use exceeds 10 minutes. b) Since excessive water temperatures have a high potential for causing foetal damage during early months of pregnancy, pregnant women should limit spa water temperatures to 38°C (100°F) or under 10°C (50°F) Before entering a spa, the user should measure the water temperature with an accurate thermometer since the tolerance of water temperature regulating devices varies. d) The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning. e) Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa. f) Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.

8. AUDIO/VIDEO EQUIPMENT WARNINGS (Optional equipment based on model) CAUTION: Risk of Electrical Shock. Do not leave compartment door open.
9. CAUTION: Risk of Electrical Shock. Replace components only with identical components.
10. WARNING: Prevent Electrocution. Do not connect any auxiliary components (for example cable, additional speakers, headphones, additional audio/video components, etc.) to system.
11. CAUTION: Risk of Electrical Shock. Do not service this product yourself as opening or removing audio covers may expose you to dangerous voltage or other risk of injury. Refer all servicing to qualified service personnel.
12. CAUTION: Risk of Electrical Shock. When the power supply connections or power supply cord(s) are damaged; if water is entering the audio / video compartment or any electrical equipment compartment area; if the protective shields or barriers are showing signs of deterioration; or if there are signs of other potential damage to the unit, turn off the unit and refer the servicing to a qualified service personnel.
13. This unit should be subject to periodic routine maintenance (for example, once every 3 months) to make sure that the unit is operating properly.

CAUTION: Do not operate audio video controls while inside the spa 15. Installation of the spa for other than a residential dwelling will result in voiding
the manufacturer’s warranty. 16. Do not bring any object into the spa that could damage the spa shell. 17. Never insert any object into any opening. 18. WARNING: Do not sit on the spa cover or place objects on it. 19. Remove any water or debris that may collect on the spa cover. 20. WARNING: Do not use the spa immediately after strenuous exercise. 21.

If you feel pain or dizziness at any time while using the spa, discontinue use and
contact a physician. 22. WARNING: To reduce risk of injury it is especially important that persons with pre-existing health conditions or problems such as obesity, heart disease, high or low blood pressure, circulatory problems, pregnancy or diabetes to consult their doctor before using the spa.

WARNING: Observe reasonable time limits when using the spa. Long exposures at high temperatures can cause high body temperatures. Symptoms may include dizziness, nausea, fainting, drowsiness, and reduced awareness. These effects could possibly result in drowning. 24. WARNING: The spa jets produce a stream of water with relatively high pressure. Prolonged exposure of localized area of the body may cause bruises to the skin. 25. IMPORTANT: The include warning sign must be posted where all users of the spa can see and read it. 26. WARNING: To avoid risk of drowning. The Spa cover should be in place and properly latched when spa is not in use. 27. IMPORTANT: Read and understand the warnings on the spa cover. 28. Proper water chemistry is necessary to maintain the water and prevent possible damage to spa components.

REGISTER YOUR

REDUCE THE RISK OF ELECTROCUTION 1. Never place an electric appliance within 5 feet (1.5m) of spa.
REDUCE THE RISK OF CHILDREN DROWNING 1. Supervise children at all times. 2. Attach and lock down spa cover after each use.
REDUCE THE RISK OF OVERHEATING/ Hypothermia
1. Check with a doctor before use if pregnant, diabetic, in poor health, or under medical care. 2. Exit immediately if uncomfortable, dizzy, or sleepy. Spa heat can cause hypothermia and unconsciousness. 3. Spa heat in conjunction with alcohol, drugs, or medication can cause unconsciousness.

WARRANTY ONLINE
Please be sure to register your spa so we can efficiently assist with any questions you may have. Until your spa has been registered, we will not have record of your ownership. To register your spa, visit: canadianspacompany.com/pages/war-
ranty-registration

WHEN PREGNANT; soaking in hot water for long periods can harm your fetus. Measure water temperature before entering 1. Do not enter spa if water is hotter than 100ºF (38oC). 2. Do not stay in spa for longer than 10 minutes.

SERIAL NUMBER:____ Purchase date:_____

Chill Therapy Spas are generally suitable for most individuals, but it’s important to exercise caution. People with limited mobility, sensory, and/or cognitive abilities should only use the Chill Therapy Spa under supervision and if they possess the necessary knowledge to operate the equipment safely and are aware of the risks associated with incorrect usage. Individual tolerance to cold water can vary significantly. We recommend a gradual approach to increasing the duration of Chill Therapy Spa use, especially when using it alone.

Close supervision is required for children around the Chill Therapy Spa to prevent them from tampering with the equipment or performing adult tasks such as maintenance and cleaning cycles. Always secure the cover when the spa is not in use. We advise against the use of the Chill Therapy Spa for small children.

Pregnant women should consult a doctor before using the Chill Therapy Spa, as low temperatures may not be advisable. Similarly, anyone receiving medical care for conditions like heart problems, diabetes, high or low blood pressure, or other health issues should not use the Chill Therapy Spa without prior consultation with their doctor. Additionally, individuals with infectious diseases should seek medical advice before using the spa.

(2)

Delivery Video Guides on Canadian Spa Company channel

Delivery Options

Collection Buyer collects hot tub using own transport from our warehouses. Please arrange 96 hours prior to collection

Kerbside Delivery to outside the kerbside of house, customer to be present to sign for the delivery. Customer responsible to position the spa after it is removed from truck.
Back Garden Placement Delivery from our warehouse and delivered to customers hot tub location. Customer to provide access for position. Check measurements required for each spa.
Cancellation Policy We require a 48-hour cancellation notice in writing or email prior to your scheduled delivery. If we are notified later, then a reasonable cancellation charge will be applied.

Back Garden Placement & Demonstration Delivery from warehouse to customer, moved into hot tub location then fully installed (including all accessories) and commissioned
Connect the spa to a dedicated 13-amp socket provided by the customer, followed by a tutorial on maintenance. The customer is responsible for ensuring access for placement.
Check your measurement guidelines for each spa. Optional crane service is available on request.

BACK GARDEN DELIVERY FORM

Take your smart phone and tape measure outside with you and attach information directly from your phone! At your convenience upload your information to our site and our experienced delivery team will organise your delivery and installation.

Back Garden Placement : Fill in our online Back Garden Form

Kerbside Delivery: Contact us for delivery time
Please note that your chill tub will be delivered to the kerbside. It
is important to keep the appliance upright during transport and
handling, as it contains refrigerant in the heat pump.

Shell Warranty 2 Year Warranty
2 YEARS – SHELL STRUCTURE Canadian Spa Company warrants to the original retail purchaser that the cold tub shell structure manufactured by Canadian Spa Company will not leak water due to defects in material or workmanship in the cold tub shell structure for a period of 2 years from the date of the original retail purchase.

Canadian Spa Company will either provide parts or materials to repair (parts only coverage) or replace the nonconforming cold tub shell structure. In the event of replacement, the cost of labor and equipment for removal and replacement of the unit is the sole responsibility of the Purchaser.

2 YEARS – SHELL SURFACE Canadian Spa Company warrants to the original retail purchaser that the acrylic finish will not blister, crack, or delaminate to cause water leakage, for a period of 2 years from the date of original retail purchase resulting from defects in material or workmanship.

Canadian Spa Company will replace the nonconforming shell (parts only coverage). In the event of replacement, the cost of labor and equipment for removal and replacement of the unit is the sole responsibility of the Purchaser. There is no Shell Surface warranty on blemished units. (Spider cracking in the acrylic is not a defect)
(3)

Introduction to Chill Therapy hot tub

1

3

2

4

5

7

3

6

1. FILTER BASKET: Assembly that holds the filter cartridge
2. SUCTION FITTING: Located at the bottom of the spa, used to return water back into the filter and pump system.
3. JET (VARIOUS): Device that ejects air and water, creating water movement in the spa. Adjustable, directional,
. 4 . Floor Pad

5.TOPSIDE CONSOLE: Button pad and temperature display panel located on the top of the spa into which various commands, control sequences and options for operating the spa can be input. User can set temperature, filtration cycle and heating mode through the console.
6. MAIN SPA LIGHT: To create a relaxing spa mood.
7. Drain & UV / Ozone jet

(4)

HotStPuAb1e02q1uCipL mToepnvtieswide
Side view 4

Side view 1

Side view 3

Side view 2

CONTROL PACK: Unit that controls spa operations, containing electronic programming boards, heater and all connections for Pump(s), Light(s), Ozone Generation Unit and Topside Console. Also referred to as Spa Pack’ or Controller’.
HEATER: Heat Pump / Chiller Clim8zone
Circulation PUMP: Electro-mechanical device to move water, consisting of a wet end and a motor.
OZONE GENERATOR: Device that generates ozone to aid in maintaining water quality. Ozone helps eliminate organic material such as body oils, dead skin cells and hair.

DRAIN VALVE: Valve located on the outside of spa cabinet used to drain water from the spa. A garden hose can be attached to the drain valve.
EQUIPMENT BAY: Located under the spa shell covered by access panels that houses the spa controller and equipment.
SLICE VALVE: Two-position (open or closed) sliding valve, used to cut off water flow which allows for service to be performed on the spa equipment without the need to drain the spa. Slice valve operations: up for open, down (toward the valve body) for closed.

(5)

Chill Therapy equipment side 1

Slice valve

Black out insulation
Chill Therapy equipment side 2

UV Bulb

Pump

Chill Therapy equipment side 4

Slice valve Control pack Chiller / Heater

Drain

Chill Therapy equipment side 3

Chiller / Heater

LED Light
(6)

UV Light Water Treatment System

· Input Voltage: AC 230V 50/60 HZ · Operating Current: 100mA · Power: 15W

· Purification of water: 15L / Minute · UV Lamp Lifetime 6000-8000 Hr · Replace UV Bulb Annually

canadianspacompany.com

Canadian Spa AO3P

IMPORTANT: 1) Turn off the power 2) Allow the UV Bulb to cool before replacing. 3) Do not look at lit UV-C lamp to avoid eye damage

The Advanced Oxidation Process is used in Canadian Spa Company’s Hot Tubs. Combining our Ozone Generator with

Ozone KK-10967

Ultra Violet Light creates a unique bacteria fighting superhero:

Super Hydroxyl Radicals.

They easily overcome even the most powerful of bacteria;

CHILL THERAPY STANDARD FEATURES

13 Amp inline RCD plug with 7 metre / 20ft cable

Ozone & AO3P UV system

UV 15W Lamp kit :
Sleeve, Lamp, `O’ Ring, Gloves KK-11216

Multi-coloured lighting

Waterproof ABS Base

Locking 3 part hard top Spa Cover

FREE-FLOW CORE
Ensures steady flow

FILTERS WITHOUT WITH

ANTIMICROBIAL TECHNOLOGY
Inhibits the growth of bacteria,mould, and
fungi that can cause contamination of the
filter cartridge

QUALITY FILTERS
Rigid and long-lasting 100% polyester Reemay filter fibres

Natural silver ions stop harmful bacteria from building
up inside your filter and entering your spa water

Increase the cleaning power of your spa with an antimicrobial spa filter! Our filters are infused with antimicrobial protection to inhibit the growth of bacteria upon the cartridge and extend the filter’s life. Silver ion technology is added into the end caps and fabric of this filter, making it the most advanced filter cartridge available. Break the cycle of bacteria growth when the spa is not in use and the high demand of chemicals once it starts up. Filter should be changed every 4-6 months for best results.
(X)

Filling up your Spa
IMPORTANT: Before filling the spa, it is important to read and understand the water chemistry section of this manual. Do not proceed until the water chemistry section is understood and the source water is tested.
Verify that the spa is in the desired final location. Refer to the `Choose your location’ section – once filled, the spa cannot be moved without draining.
Follow these filling instructions to avoid damage to the spa pumps: 1. Leave power to the spa off until spa is completely filled. 2. Never leave an unfilled spa exposed to direct sunlight with
out the Spa Cover installed. Resulting damage such as bubbles and wrinkles in the spa shell and fading of the jet faces is not covered by the manufacturer’s warranty.
3. Never operate spa pump without water because this could result in permanent pump and/or heater damage which is not covered by the manufacturer’s warranty.
4. Remove all warning labels from spa shell. 6. Remove the filter lid, basket and filter cartridge.
7. Inspect all Jets (shipping may cause jets to become loose or detached). Check to see that the black Drain Valve (located to the left or right of the front access panel) is closed.
IMPORTANT: Follow the next steps closely to prevent damage to the Spa Pump.
Filter Type: Glacier Antimicrobial Filter Set SKU: KA-10082

Draining your Spa/Using drain valve
IMPORTANT: Before draining your spa shut off the electrical breaker connected to the spa.

1. Inset closed position. (Push in to release internal O-Ring seal prior to Step #2)

2. Extended closed position )pull out to fully extended position and remove cap); place cap in safe place.

3. Full extended closed position (attach garden hose in
the full extended closed position).

4. Open position for draining (turn hose and fitting ¼ turn clockwise and insert ½ way to open position for draining).

5. Open position for draining (turn hose and fitting ¼ turn counter clockwise and pull out to full extended closed position).

6. Full closed extended position (remove hose and
replace cap).

8. Insert garden hose or other clean water source directly into filter housing. Push hose pipe into filter housing until it stops. Fill up to top of the skimmer Secure hose placement and turn on cold water.Filling the spa through the filter housing prevents an air lock from occurring in the spa pump, which is an air pocket preventing the flow of water through the pump. Permanent damage caused by running the pump with an air lock or without water) is not covered by the manufacturer’s warranty.
9. Check for leaks! Although spas are fully checked at the factory, shipping and delivery might cause a leak.
10. Before power is applied familiarise yourself with the spa control operations.
11. Turn water off and remove hose.
12. Reinstall filter cartridge, basket and filter lid.
13. Add start-up Chemicals after power is turned on.

7. With replaced cap screwed on, turn ¼ turn clockwise and push in all the way to inserted
closed position.

8. Closed inserted position.

(8)

Android Download

App Store Download

Depending on the different system configuration, all the content mentioned in this manual may not appear on your system.

PB562-000 Operation instruction Manual
V0.1 English

(9)

(10)

(11)

(12)

(14)

(14)

LED LIGHTING Change the colour of your spa with a press of a button, colour options to choose from. Chromatherapy is a great way to relax in your spa using colours to change your mood
(15)

Pre-Delivery Information
X

Ensure you have prepared a level concrete base or a properly fitted existing patio or
decking with access to a drain.

Check that the hot tub can clear a 90° turn

Equipment Warrannty

1 YEAR – EQUIPMENT Canadian Spa warrants to the original retail purchaser the cold tub equipment (RCD cord, power distribution box, circulation pump, and chiller) should a component of the Equipment fail or malfunction due to defects in material and workmanship for a period of 1 year from the date of the original retail purchase. If a component of the Equipment fails or malfunctions due to a defect in material or workmanship, Canadian Spa will provide replacement parts to repair or replace the applicable components (parts only).

Access: Canadian Spa hot tubs are usually delivered on a flat bed trailer, up to 5 metres long, 2.4 metres wide and 3.5 metres high. Please ensure that there is adequate access. When off loading from our vehicle to the spa site, a minimum of 1100mm width is required, this also needs to be flat and a minimum clear vertical height of 4ft should be considered also.
Electrical supply: If you are having your spa installed, it will be necessary to have a dedicated electrical circuit supply fitted. You will require up to 13 Amp Your spa must be protected via a RCD and suitable over current protection.
Electrical installation: Arrange for a licensed electrician run the required 230-volt power line to the spa installation with a 13 amp socket. Do not use extension cords or plug-in type connections. All electrical wiring to a spa must be installed by a qualified, licensed electrician, and meet required electrical standards.
Water: The best means of filling your spa is with a garden hosepipe (use cold water not hot water). Please ensure that you have one readily available. The design of our spas allows for easy drainage, again, using the hosepipe which conveniently fits onto the drain valve situated at the base of your spa. Ideally, you should empty the water to a nearby drain. You may wish to purchase a suitable submersible pump to speed up this process.
Decking around your spa: Ensure that you are aware of the above measurements. Always consider during your planning that any decking boards and supporting beams that you install allow access to the sides of your Spa. It is the customers’ responsibility to ensure that any decking is clear of these areas prior to any visit by our technicians (Allow 1 metre clearance around your hot tub and if you have decking ensure part of your decking can be removed in order to gain access for future repair or servicing). Your spa must be sited on a solid, flat, level base which is the same size or larger than the spa.

1 YEAR – PLUMBING & WALLFITTINGS Canadian Spa warrants to the original retail purchaser for a period of 1 year from the date of original retail purchase that the plumbing and wall fittings of the cold tub will not leak due to defects in material and workmanship. If the plumbing and wall fitting components leak due to a defect in material or workmanship, Canadian Spa will provide replacement parts to repair or replace the applicable components (parts only).
1 YEAR – LED LIGHT SYSTEM Canadian Spa warrants to the original retail purchaser, for a period of 1 year from the date of original retail purchase that the optional, factory-installed LED light system will not malfunction due to defects in workmanship and materials (parts only). If the LED light system or any component thereof fails due to defects in material or workmanship, Canadian Spa will replace the applicable components (parts only).
1 YEAR – UV SYSTEM Canadian Spa warrants to the original retail purchaser that the factory-installed UV system will not malfunction due to defects in materials or workmanship for a period of 1 year from the date of original retail purchase. If the UV system malfunctions due to a defect in materials or workmanship, Canadian Spa will replace the applicable components (parts only).
1 YEAR – NONSLIP, FLOOR SYSTEM Canadian Spa warrants to the original retail purchaser that the factory-installed Nonslip, Floor System will not separate from the floor of the cold tub for a period of 1 year (parts only). In the event the adhesion fails causing the pad to come free from the cold tub shell or separation of the pad material occurs; Canadian Spa will replace the applicable component(s), parts only. Normal discoloring, fading, or wear of the Nonslip, Floor System is not covered by this limited warranty. Causes of these failures include but are not limited to water conditions, chemical levels, or UV exposure. See the owner’s manual for proper water chemistry levels, water maintenance, and Chill Therapy spa care for the best longevity of your Nonslip, Floor System. Damage such as cuts, gouges, and scrapes caused to the pad from objects would not be covered by this limited warranty.

(16)

FREE Water Test App

Chemical Guide

Chlorine Granules 500g
KA-10123

Starter Chemical Kit: 50 Test Balance water

strips, 500gm

according to

Chlorine, 500gm pH up,

test strip readings

Balance pH with pH Up
or pH Down

Add chlorine as per test readings

500gm pH down, 500ml Foam Free, Manual & App Included. KA-10122

Circulate spa and retest water

REPLACE FILTER According to replacement schedule & use

Chlorine Granules – Disinfection

To protect your health, ensure that your spa water is disinfected thoroughly on a regular basis. This is particularly important in spas, as the high water temperatures provide an ideal breeding ground for bacteria. To prevent water care problems, there must always be sufficient levels of disinfectant in the water.

The use of Chlorine granules is the traditional method of disinfecting spas. Chlorine granules dissolve quickly, without residues, and do not bleach the surfaces. The granules are pH-neutral, i.e. the pH value of the water does not change with the dosing of the granules.

Check the pH value using the 3 function test strips at least once a week, and, if necessary, adjust it to 7.2 ­ 7.6. Add 10 g/m³ of Chlorine granules after each bathing session. Let the circulation pump run for 10 minutes, and then check afterwards using 3 function test strips that the ideal value of 1.0 ­ 1.5 ppm (mg/L). is reached. If necessary, continue to dose. The granules are dosed directly into hot tub water. KA-10087

pH Up and pH Down
The pH value is the basis for reliable disinfection. The care products only work perfectly when the levels are correct, meaning the water is not harmful to skin, hair or eyes. The ideal pH value is between 7.2 and 7.6. The pH value is influenced by various factors. For example it increases when fresh water is added. Increasing the water temperature or using the jets changes the pH value. Therefore, check the value at least once a week and, if necessary, increase the levels using pH Up or decrease with pH Down. The granules are dosed directly into the spa water.
pH Up: KA-10124 / pH Down: KA-10125
Scale Control
The overall hardness is a measure of the amount of calcium and magnesium in the water. Scale Control prevents calcium precipitations forming on the walls and in the pipes of your spa. You can find out the overall hardness level of your water by contacting your local water supplier. With a level over 200 ppm (mg/L)., heating the water can cause limescale deposits on the walls, creating rough surfaces. To prevent limescale deposits, always use Scale Control after refilling. KA-10055
Test strips
Canadian Spa 3 Way Test strips to check the levels of Chlorine, PH and Total Alkalinity. Simple and easy to use. Ensure your spa is always safe to use. Pack of 50 strips. Dip a test strip into the water and compare to the colour chart to take readings for: – Chlorine, pH, Total Alkalinity. TIP: Chlorine and pH should be checked EVERY TIME the spa is used to ensure that the water is safe to use! Go to App, put in your test results and it will tell you what to add and how much. KA-10052
(17)

Foam Free
If your spa water has a tendency to foam, then we recommend you add Foam Free. The product is added directly to the spa water. If the water continues to foam, even after the product has been added, replace the water. KA-10054
Alkalinity Booster
Alkalinity booster will prevent erratic changes in the pH level of the spa/hot tub water. Alkalinity Booster will help the bromine or chlorine in the spa/hot tub work more efficiently. Alkalinity Booster raises the total alkalinity of the spa/ hot tub water preventing any corrosion that could be cause by low alkalinity. KA-10056
Spa Clear
Super highly Concentrated Clarifier · Adds brilliance back to spa water · Aids filter in removing suspended
particles · Non-toxic. Will not affect pH level. · Reduces chlorine demand when
used regularly · Restores water clarity KA-10053

TROUBLESHOOTING GUIDE

PROBLEM CLOUDY WATER

POSSIBLE CAUSE
A) organic contaminants build-up B) suspended particles C) pH high D) total alkalinity too high E) poor filtration F) high dissolved solids

SOLUTION
A) shock treatment with Granular Chlorine B) add Granular Chlorine, use SPA- BALL C) add pH DOWN until pH level reads 7.2­7.6 D) add pH DOWN, adjust total alkalinity to 80­150 p.p.m. E) dirty filter, replace filter F) empty spa and refill

COLOURED WATER FOAMING

Debris in water
High concentration of oils and organic contaminants being agitated by jet

Use Chlorine Granules. Squirt FOAM-FREE on foam. Use the SPA-BALL

SCALE DEPOSITS

High calcium level, high pH, high alkalinity

Drain partially, add Granular Chlorine, correct pH level to 7.2­7.6 and alkalinity to 80­150 p.p.m.

ODOUR

High level of organic contaminants combined chlorine. Shock with Granular Chlorine Chlorine level too high

EYE/SKIN IRRITATION

A) pH too low B) combined chlorine due to high concentration of organic contaminants

A) add pH up until level is 7.2­7.6 B) shock with Granular Chlorine, add disinfectant

NO CHLORINE/ BROMINE READING

A) high concentration of organic contaminants using up sanitizers
B) test trips may be ineffective

A) add Granular Chlorine B) replace at least once a year, keep cool and out of sunlight

Low PH and low-quality chlorine causes the heater
element to calcify

pH LOW

pH SCALE pH NORMAL

pH HIGH

· Reduced efficacy of disinfection · Corrosion of metals · Skin & eye irritation · Unpleasant odour

7.2 -7.6

· Reduced efficacy of disinfection · Skin & eye irritation · Forms limescale deposits · Staining of the filter

Helps to keep your spa clean and achieve crystal clear water!
Canadian Spa Company Spa Ball KA-10003

Chemical Video Guides on Canadian Spa Company channel

(18)

Trouble shooting

ISSUE · No power
· RCD trips

POSSIBLE CAUSE
Breaker or RCD off Loose wire connection Mis-wired Component failure

· Heater not operating or spa not heating
· Pump not operating or turns off after a short time

Temperature set to low Water level too low Blown fuse Component failure
Air lock Improper voltage to pump Time out
Component failure Thermal overload

· Pump surging · Light will not turn on · Ozone Generation Unit will not
operate · No water Flow from Jets
· Jet popped Out · No air flow from jet
· Noisy Pump or Motor
· Spa Overheating
· Spa will not turn off
· Abnormal water · Water not clean

Low water level Burned out bulb Light bulb may have fallen out Blown fuse Burned out UV bulb Component failure Air lock Adjustable jets turned off Faulty pump or motor Slice valve closed Clogged filter Jet face not seated
Broken jet Adjustable jets turned off Air control valve not open Broken jet Jet not seated properly Air lock Low water level Clogged filter Damaged or warn motor bearings High ambient temperature
Filtration duration Spa is trying to heat
Spa is on high filter cycle Excessive evaporation Excessive splashing Dirty or clogged filter Poor water chemistry Insufficient filtration Cycle duration High solids content

SOLUTION
Check that RCD breaker is turned ON Check wire connections
Check wiring per diagram, especially neutral wire Perform elimination test to determine failed component. See elimination test section
Set temperature above current water temperature Add water until water level is 1 inch (25mm) above Water Line Check 30amp bus fuse on control board Contact dealer
See Air lock procedure Contact dealer or qualified electrician As a safety precaution, the Spa Controller only allows Pump operation for 15 minutes continuously Contact dealer or qualified electrician During extreme high ambient temperatures the pump motor may reach the motor thermal overload limit. Wait until motor cools and retry. If problem persists contact dealer
Add water until water level is 1 inch (25mm) above water line Change bulb Unscrew back housing and reinsert bulb Check Ozone fuse Replace unit Contact dealer
See air lock procedure Turn jets on Contact dealer Open slice valve Clean or change filter
Insert jet and turn clockwise until jet snaps into place you will feel the jet seat Contact dealer
Turn jets on Open air control valve Contact dealer Insert jet and turn clockwise until jet snaps into place as it seats
See air lock procedure Add water until water level is 1 inch (25mm) above water line Clean or replace filter Contact dealer
During extreme high ambient temperatures the spa may over heat due to internal friction with in the plumbing. Reduce set temperature or remove spa cover to cool. Reduce filtration cycle duration to minimum setting
Check set temperature or heat indicator light on topside
console is ON Check filter cycle and reduce to 2 or 4
Check and adjust spa cover if needed Monitor water level after each use Clean or replace filter See common water problems section Based on usage ,adjust filtration cycle duration See common water problem section

SERVICE PORTAL
The FAQ section provides answers to your hot tub questions.
Submit a ticket in our system and our global team will effectively solve your issue quickly and efficiently 24/7.

Need assistance? Visit our Service Portal:
support.canadianspacompany.com

Submit a ticket Customer Support on Canadian Spa Company channel

(19)

LIMITED WARRANTY
Canadian Spa Co. Manufacturing extends the following warranties to the original purchasers of its portable spas:
Structural Warranty: Canadian Spa Co. warrants structure of the spa shell against water loss due to structural failure for the period of 2 years from the date of purchase by the original owner. If in Canadian Spa Co. opinion, structure proves to be defective Canadian Spa Co. will repair or, at its option, replace the defective structure without charge to the customer
Surface Warranty: Canadian Spa Co. warrants the acrylic finish against defects in material and workmanship and specifically against blistering, cracking or delamination for the period of two (2) years from the original purchase date to the original purchaser. If, in Canadian Spa Co. opinion, the surface proves to be defective during this period, Canadian Spa Co. will repair or, at its option, replace the defective spa shell without charge to the customer.
Plumbing Warranty: Canadian Spa Co. warrants the plumbing of the spa will remain free from leaks for the period of two (2) years from the date of purchase to the original purchaser.
Equipment Warranty: Canadian Spa Co. warrants the equipment pack (pump, heater, and control system) against malfunction and defects in the materials and workmanship for one (1) year from the date of purchase to the original purchaser.
Skirting Warranty: Canadian Spa Co. warrants the wood skirting surrounding the spa to be free from defects in materials and workmanship at the time of purchase. Because wood is a natural product and subject to weathering, any fading, crazing, cracking or warping of the wood finish is not covered.
Extent of Warranty: This Limited Warranty applies to portable spas manufactured after January 1st 2024 and sold by authorised Canadian Spa Co. dealers to residential retail customers. This Limited Warranty is given only to the first retail purchaser and terminates upon transfer of ownership. No warranty is provided on light bulbs, light lens covers, filters or any dealer installed accessories. Cost of installation, removal and/or shipping of the spa is not covered by this Limited Warranty. In the event Canadian Spa Co. deems necessary the removal of the spa to a place of repair or that the spa must be replaced, any and all costs of the spa removal and replacement; landscaping, decking, fencing and/or structure removal, alteration and/or replacement; or other costs of providing access to the spa will be for the purchaser. This Warranty applies only to spas in single family, residential installations. This Limited Warranty becomes void if the spa is placed in commercial application.
Guarantee of the insulating cover: Canadian Spa Co. guarantees that the cover the purchase is free from defects in materials and workmanship. Where the cover is exposed to strong external influences such as extreme weather conditions, regular maintenance or protection is essential . Canadian Spa Co. warrants the cover for the period of two (2) years. Defects caused by misuse or insufficient care are not covered by the warranty.

TERMS, CONDITIONS AND LIMITATIONS Any defect or damage caused by installation, alteration or repair by anyone who is not an employee of Canadian Spa Co. or authorised service technician is not covered by the Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse, alteration or attempted alteration, repairs or attempted repairs by anyone other than an authorised Canadian Spa Co. service technician, improper installation, improper water chemistry, improper maintenance, acts of god, or damage caused beyond the control of Canadian Spa Co. Misuse and abuse shall include any operation of the spas other than as directed in the Canadian Spa Co. Manual. Examples of misuse and abuse include, without limitation:
· Damage of the spa surface caused by leaving the spa uncovered while the spa is empty of water or due to covering the spa with plastic film of any kind.
· Damage to the spa surface caused by contact with cleaners or solvents. · Damage caused by the operation of the spas at water temperatures
outside of the range of 2 ­ 40 degrees Celsius. · Damage caused by unapproved sanitizer such as calcium
hypochlorite, tri-chlor type chlorine or any sanitising chemical that may remain undissolved on the spa surface. · Damage caused by failure to provide even sufficient support for the spa.

Warranty Performance: In the event of a defect covered under the terms of this Limited Warranty, notify your authorised Canadian Spa Co dealer. A Canadian Spa Co. authorised service technician will repair the spa subject to the Terms and Conditions of this Limited Warranty. Use all reasonable means to protect the spa from further damage. Reasonable travel charges may be assessed by Canadian Spa Co. or its authorised service technician if the spa is located outside the nearest authorised service technician’s service area.

This warranty covers parts ONLY and does not include travel or on-site service charges unless a Service Contract has been purchased from Canadian Spa Co. Ltd.
Disclaimers: Canadian Spa Co. or any of its authorised service technicians shall not be held liable for injury, inconvenience, loss of use, chemical or water damage, transportation costs, continent liabilities or any other incidental or consequential costs, expenses or damage as result of any deficiency or alleged deficiency of the spa.

In no event shall Canadian Spa Co. be liable, for any reason or cause, in excess of the amount paid for the product. No other warranties, expressed or implied, are valid. No agent, dealer, distributor, Service Company or other party is authorised to change, modify or extend the terms of this Limited Warranty in any manner whatsoever.
For Service Support please contact us anytime:
support.canadianspacompany.com

European Head Office: Canadian Spa Company Canada House, Salbrook Road, Salfords, Redhill, Surrey, RH1 5GL, U.K. T: +44 1293 824094 www.canadianspacompany.co.uk

France Office: Bureau de liaison Canadian Spa Company 280 rue James Watt Parc Tecnosud 66100 Perpignan, France T. +33(0) 411 819 773 E: support@canadianspacompany.com

German Office: Canadian Spa Company GmBh Hohenstaufenring 43 ­ 45 50674 Köln, Germany TEL: + 49 22038064038 www.canadianspacompany.de

KM-10235 19/07/21

Canadian Spa Company meets ISO 9001 Standards. When you purchase a hot tub from Canadian Spa Company the ISO 9001 Certification assures world class excellence in manufacturing and customer service.
canadianspacompany.com

References

• Support : Canadian Spa Company Service
• Canadian Spa GmbH

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>