CANADIAN SPA COMPANY KH-10019 Kingston UV Spa Owner’s Manual
- May 15, 2024
- Canadian Spa Company
Table of Contents
- CANADIAN SPA COMPANY KH-10019 Kingston UV Spa
- SAFETY INFORMATION – Europe (50Hz)
- BACK GARDEN DELIVERY FORM
- UV Light Water Treatment System
- How to change the Canadian Spa Wave Zone Lamp
- Pre-Delivery Information
- Accessing your spa controls
- How your spa functions
- Spa Functions
- Chemical Guide
- TROUBLESHOOTING GUIDE
- Configuration: Your Control Centre
- Settings 2 x Pumps standard & Simple Options
- Restricting Operation
- General Messages
- LIMITED WARRANTY
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
CANADIAN SPA COMPANY KH-10019 Kingston UV Spa
Product Specifications
- Brand: Kingston
- Model: UV Spa
- Dimensions: 240 x 216 x 93cm (95 x 85 x 36 inches)
- Model Number: KH-1001
Safety Information
When installing and using the Kingston UV Spa, please follow these
important safety instructions:
- Do not permit children to use the spa without close supervision.
- Avoid accidental drowning by exercising extreme caution.
- Avoid risks of electrical shock by not leaving compartment doors open and replacing components only with identical ones.
- Do not connect any auxiliary components to the system to prevent electrocution.
- Do not service the product yourself; refer all servicing to qualified personnel.
- Periodic routine maintenance is recommended to ensure proper operation.
- Avoid operating audio/video controls while inside the spa.
- Do not bring objects that could damage the spa shell or insert objects into openings.
- Avoid sitting on the spa cover or placing objects on it.
- Remove any water or debris collected on the spa cover.
- Avoid using the spa immediately after strenuous exercise.
- If feeling pain or dizziness while using the spa, discontinue use and seek medical advice.
Reducing Risks
To reduce the risk of electrocution, keep electric appliances at least 5 feet
away from the spa. To prevent children drowning, supervise them at all times
and lock down the spa cover after each use. Check with a doctor before using
the spa if pregnant, diabetic, in poor health, or under medical care. Exit
immediately
if feeling uncomfortable, dizzy, or sleepy as spa heat can cause hypothermia
and unconsciousness. Avoid combining spa heat with alcohol, drugs, or
medication as it can lead to unconsciousness.
Register Your Warranty Online
Register your spa online to efficiently assist with any questions you may
have. Your ownership record will not be available until your spa has been
registered.
Frequently Asked Questions (FAQ)
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Q: How often should routine maintenance be performed on the Kingston UV Spa?
A: Routine maintenance should be conducted approximately once every 3 months to ensure proper operation of the spa.
Q: Can I use additional audio/video components with the Kingston UV Spa? -
A: It is recommended not to connect any auxiliary components to the system to prevent electrocution risks. Only use components provided by the manufacturer.
-
Q: What should I do if I feel pain or dizziness while using the spa?
A: Discontinue use immediately and seek medical advice from a physician.
SAFETY INFORMATION – Europe (50Hz)
IMPORTANT SAFETY INSTRUCTIONS
When installing and using this electrical equipment be sure to follow these
basic safety precautions:
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WARNING: To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.
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DANGER: Risk of accidental drowning. Extreme caution must be exercised to prevent unauthorised access by children. To avoid accidents, ensure that children cannot use this spa unless they are supervised at all times.
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DANGER: Risk of injury. The suction fittings in this spa are sized to match specific water flow created by the pump. Should the need arise to replace
the suction fitting or the pump, ensure that the flow rates are compatible. Never operate the spa if suction fittings are broken or missing. Never
replace a suction fitting with one rated less than the flow rate marked on
the original suction fitting. -
DANGER: Risk of Electrical Shock. Install at least 5 feet (1.5m) from all metal surfaces. As an alternative, spa may be installed within 5 feet (1.5m) of
metal surfaces if each metal surface is permanently connected (bonded) by a minimum ground wire. -
DANGER: Risk of Electrical Shock. Do not permit any electrical appliance such as a light, telephone, radio, television, etc. within 5 feet (1.5m) of a spa unless such appliances are installed and built-in by the manufacturer.
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ELECTRICAL SUPPLY: The electrical supply for this product must include a suitably rated switch or circuit breaker to open all ungrounded supply conductors to comply with the national electrical standards. This disconnect must be readily accessible and visible to the spa occupant but installed at least 5 feet (1.5m), from the spa water.
WARNING: To reduce the risk of injury: -
The water in the spa should never exceed 40°C (104°F). Water temperature between 38°C (100°F) and 40°C (104°) is considered safe for a healthy adult. Lower water temperatures are recommended for young children and when the spa use exceeds 10 minutes.
- Since excessive water temperatures have a high potential for causing foetal damage during early months of pregnancy, pregnant women should limit spa water temperatures to 38°C (100°F)
- Before entering a spa, the user should measure the water temperature with an accurate thermometer since the tolerance of water temperature regulating devices varies.
- The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.
- Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa.
- Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medications may affect heart rate, blood pressure, and circulation.
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AUDIO/VIDEO EQUIPMENT WARNINGS (Optional equipment based on model) CAUTION: Risk of Electrical Shock. Do not leave compartment door open.
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CAUTION: Risk of Electrical Shock. Replace components only with identical components.
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WARNING: Prevent Electrocution. Do not connect any auxiliary components (for example cable, additional speakers, headphones, additional audio/video components, etc.) to system.
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CAUTION: Risk of Electrical Shock. Do not service this product yourself as opening or removing audio covers may expose you to dangerous voltage or other risk of injury. Refer all servicing to qualified service personnel.
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CAUTION: Risk of Electrical Shock. When the power supply connections or power supply cord(s) are damaged; if water is entering the audio/video compartment or any electrical equipment compartment area; if the protective shields or barriers are showing signs of deterioration; or if there are signs of other potential damage to the unit, turn off the unit and refer the servicing to a qualified service personnel.
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This unit should be subject to periodic routine maintenance (for example, once every 3 months) to make sure that the unit is operating properly.
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CAUTION: Do not operate audio video controls while inside the spa
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Installation of the spa for other than a residential dwelling will result in voiding the manufacturer’s warranty.
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Do not bring any object into the spa that could damage the spa shell.
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Never insert any object into any opening.
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WARNING: Do not sit on the spa cover or place objects on it.
-
Remove any water or debris that may collect on the spa cover.
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WARNING: Do not use the spa immediately after strenuous exercise.
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If you feel pain or dizziness at any time while using the spa, discontinue use and contact a physician.
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WARNING: To reduce risk of injury it is especially important that persons with pre-existing health conditions or problems such as obesity, heart disease, high or low blood pressure, circulatory problems, pregnancy or diabetes to consult their doctor before using the spa.
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WARNING: Observe reasonable time limits when using the spa. Long exposures at high temperatures can cause high body temperatures. Symptoms may include dizziness, nausea, fainting, drowsiness, and reduced awareness. These effects could possibly result in drowning.
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WARNING: The spa jets produce a stream of water with relatively high pressure. Prolonged exposure of localized area of the body may cause bruises to the skin.
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IMPORTANT: The include warning sign must be posted where all users of the spa can see and read it.
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WARNING: To avoid risk of drowning. The Spa cover should be in place and properly latched when spa is not in use.
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IMPORTANT: Read and understand the warnings on the spa cover.
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Proper water chemistry is necessary to maintain the water and prevent possible damage to spa components.
REGISTER YOUR WARRANTY ONLINE
Please be sure to register your spa so we can efficiently assist with any
questions you may have. Until your spa has been registered, we will not have
record of your ownership.
To register your spa, visit: canadianspacompany.com/pages/warranty-
registration
- SERIAL NUMBER:____
- Purchase Date:___
Delivery Video Guides on Canadian Spa Company channel
Delivery Options
Collection
Buyer collects hot tub using own transport from our warehouses. Please arrange
96 hours prior to collection
Kerbside
Delivery to outside the kerbside of house, customer to be present to sign for
the delivery. Customer responsible to position the spa after it is removed
from truck.
Back Garden Placement
Delivery from our warehouse and delivered to customers hot tub location.
Customer to provide access for position.
Check measurements required for each spa.
Cancellation Policy
We require a 48-hour cancellation notice in writing or email prior to your
scheduled delivery. If we are notified later, then a reasonable cancellation
charge will be applied.
Back Garden Placement & Demonstration
Delivery from warehouse to customer, moved into hot tub location then fully
installed (including all accessories) and commissioned (No Electrics).
Followed by a maintenance tutorial. Customer to provide access for position.
Check your measurement guidelines for each spa. Optional crane service is
available on request
BACK GARDEN DELIVERY FORM
Take your smart phone and tape measure outside with you and attach information directly from your phone! At your convenience upload your information to our site and our experienced delivery team will organise your delivery and installation.
KINGSTON
- FILTER BASKET: Assembly that holds the filter cartridge (Note: configurations may differ from model to model).
- SPA PILLOW: To rest you head and neck (replaceable).
- AIR CONTROLLER: These are located around the top of your spa. Increase or decrease the force of your jets by opening or closing the air control valves.
- ILLUMINATED CUP HOLDERS: Placeholder for drinking receptacle.
- WATERFALL & FOUNTAIN ON/OFF VALVES: Located on top rail of spa used to adjust the waterfall/fountain flow.
- SPEAKERS: Audio speaker system for playing music from an MP3 device
- AROMATHERAPY: A small canister that holds scented beads and works in conjunction with the air control system to create an aromatic experience.
- TOPSIDE CONSOLE: Button pad and temperature display panel located on the top of the spa into which various commands, control sequences and options for operating the spa can be input. User can set temperature, filtration cycle and heating mode through the console.
- SUCTION FITTING: Located at the bottom of the spa, used to return water back into the filter and pump system.
- JETS (VARIOUS): Device that ejects air and water, creating water movement in the spa. Adjustable, directional, rotational and interchangeable.
- WATERFALL & PERIMETER LIGHTING: To create a relaxing spa mood.
- LARGE DIVERTER: Diverts the flow of water from one jet zone to another
- LED FOUNTAIN JETS
- MAIN SPA LIGHT
- DRAIN OUTLET
HOW JETS WORK
Air is mixed with the water by using the air controls to create massage(s) of
varying degrees. Water flow is adjusted by simply turning the outer face of
the full sized jets. Our hot tubs have a combination of pulsating, rotating,
and directional adjustable jets.
KINGSTON
- CONTROL PACK: Unit that controls spa operations, containing electronic programming boards, heater and all connections for Pump(s), Light(s), Ozone Generation Unit and Topside Console. Also referred to as ‘Spa Pack’ or ‘Controller’.
- HEATER: Electrical resistance device located in the Spa Controller containing the heating element and 2 temperature sensors. The flow through heater heats the spa’s water as it flows across the heating element. Heaters are available in several wattages.
- MASSAGE PUMP: Electro-mechanical device to move water, consisting of a wet end and a motor.
- OZONE /UV GENERATOR: Device that generates ozone to aid in maintaining water quality. Generates Ozone and UV to help eliminate organic material such as body oils, dead skin cells and hair.
- DRAIN VALVE: Valve located on the outside of spa cabinet used to drain water from the spa. A garden hose can be attached to the drain valve.
- EQUIPMENT BAY: Located under the spa shell covered by access panels that houses the spa controller and equipment.
- SLICE VALVE: Two-position (open or closed) sliding valve, used to cut off water flow which allows for service to be performed on the spa equipment without the need to drain the spa. Slice valve operations: up for open, down (toward the valve body) for closed.
Hot tub side view
UV Light Water Treatment System
- Input Voltage: AC 230V 50/60 HZ
- Operating Current: 100mA
- Power: 15W
- Purification of water: 15L / Minute
- UV Lamp Lifetime 6000-8000 Hr
- Replace UV Lamp Annually
IMPORTANT
- Turn off the power.
- Allow the UV Lamp to cool before replacing.
- Do not look at lit Lamps to avoid eye damage.
- Step 1: Turn both red vales off the horizontal position (as photos below) to isolate the UV Silver chamber.
How to change the Black Ice UV Lamp & Tube
To replace UV Light Lamp Only
Remove the pressure fit end and replace the Lamp. The end of the Lamp has 4
pins that fit into 4 pin plug, there will be no water as the clear quartz tube
is sealed in UV Chamber, replace end and put back in and turn on valves.
To replace UV Quartz Glass Tube & UV Light Lamp.
Follow UV Lamp replacement but before installing new UV Lamp unscrew end off
UV Chamber and you will find a Quartz glass tube and a ‘O’ ring – replace tube
and put ‘O’ ring near the top of the Tube, insert into the chamber and screw
back metal end, then install new UV Lamp. (Make sure to use gloves).
How to change the Canadian Spa Wave Zone Lamp
IMPORTANT:
- Turn off the power.
- Allow the UV Lamp to cool before replacing.
- Do not look at a lit UV Lamp to avoid eye damage.
Turn both red vales off horizontal position (see photos opposite) to SHUT OFF the water and isolate the UV chamber.
Wave Zone UV Lamp Kit
KK-11202
The Advanced Oxidation Process is used in Canadian Spa Company’s Hot Tubs.
Combining our Ozone Generator with Ultra Violet Light creates a unique
bacteria-fighting superhero: Super Hydroxyl Radicals. They easily overcome
even the most powerful of bacteria.
Spa Status LED (Optional)
Our new Spa Status LED provides convenience, right at your fingertips. Check
the status of your spa by looking at the colour of the LED light from afar –
no more breaking your back trying to remove your cover just to see if your spa
is running!
Pre-Delivery Information
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Access: Canadian Spa hot tubs are usually delivered on a flat bed trailer, up to 5 metres long, 2.4 metres wide and 3.5 metres high. Please ensure that there is adequate access for such a vehicle to reach your property. When off loading from our vehicle to the spa site, a minimum of 1100mm width is required, (some models vary) this also needs to be flat and a minimum clear vertical height of 9ft should be considered also.
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Electrical supply: If you are having your spa installed, it will be necessary to have a dedicated electrical circuit supply fitted. You will require up to 32 Amp (type C Breaker) supply, dependent on the length from the service point. Your spa must be protected via a RCD and suitable over current protection.
A minimum of 5 metres of cable is required for connection into your spa from the Isolator.
Electrical installation: Arrange for a licensed electrician run the required 230-volt power line to the spa installation site. This power line must be permanently connected (hard-wired) to the mains supply. Do not use extension cords or -
plug-in type connections. At the site where the spa is to be located leave 5 metres of cable and the appropriate cable gland. All electrical wiring to a spa must be installed by a qualified, licensed electrician, and meet required electrical standards.
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Water: The best means of filling your spa is with a garden hosepipe (use cold water not hot water). Please ensure that you have one readily available. If you are aware that your water pressure is poor, we should be advised prior to delivery.
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The design of our spas allows for easy drainage, again, using the hosepipe which conveniently fits onto the drain valve situated at the base of your spa. Ideally, you should empty the water to a nearby drain. You may wish to purchase a suitable submersible pump to speed up this process.
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Decking around your spa: Ensure that you are aware of the above measurements. Always consider during your planning that any decking boards and supporting beams that you install allow access to the sides of your Spa. It is the customers’ responsibility to ensure that any decking is clear of these areas prior to any visit by our technicians (Allow 1 metre clearance around your hot tub and if you have decking ensure part of your decking can be removed in order to gain access for future repair or servicing). If you are unsure then please ask before ground construction and the delivery of your spa.
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Your spa must be sited on a solid, flat, level base which is the same size or larger than the spa. The base can be either a 10-15cm concrete slab or suitably strengthened timber decking or existing patio area assuming it has suitable foundations of hardcore. Whatever base area is chosen, it must be of suitable load bearing capacity. Please ensure your base has suitable drainage.
Filling up your Spa
IMPORTANT: Before filling the spa, it is important to read and understand the
water chemistry section of this manual. Do not proceed until the water
chemistry section is understood and the source water is tested.
Verify that the spa is in the desired final location. Once filled, the spa
cannot be moved without draining.
Follow these filling instructions to avoid damage to the spa pumps
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Leave power to the spa off until spa is completely filled.
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Never leave an unfilled spa exposed to direct sunlight with out the Spa Cover installed. Resulting damage such as bubbles and wrinkles in the spa shell and fading of the jet faces is not covered by the manufacturer’s warranty.
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Never operate spa pump without water because this could result in permanent pump and/or heater damage which is not covered by the manufacturer’s warranty.
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Remove all warning labels from spa shell.
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Remove the filter lid, basket and filter cartridge.
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Inspect all Jets (shipping may cause jets to become loose or detached).
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Check to see that the black Drain Valve (located to the left or right of the front access panel) is closed.
IMPORTANT: Follow the next steps closely to prevent damage to the Spa Pump.
Filter Type: Glacier Antimicrobial Filter Set SKU: KA-10032 -
Insert garden hose or other clean water source directly into filter housing. Push hose pipe into filter housing until it stops. Fill up to top of the skimmer Secure hose placement and turn on water. Filling the spa through the filter housing prevents an air lock from occurring in the spa pump, which is an air pocket preventing the flow of water through the pump. Permanent damage caused by running the pump with an air lock or without water) is not covered by the manufacturer’s warranty.
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Check for leaks! Although spas are fully checked at the factory, shipping and delivery might cause a leak.
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Before power is applied familiarise yourself with the spa control operations.
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Turn water off and remove hose.
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Reinstall filter cartridge, basket and filter lid.
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Add start-up Chemicals after power is turned on.
Draining your Spa/Using drain valve
IMPORTANT: Before draining your spa shut off the electrical breaker connected
to the spa.
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Inset closed position. (Push in to release internal O-Ring seal prior to Step #2)
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Extended closed position )pull out to fully extended position and remove cap); place cap in safe place.
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Full extended closed position (attach garden hose in the full extended closed position).
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Open position for draining (turn hose and fitting ¼ turn clockwise and insert ½ way to open position for draining).
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Open position for draining (turn hose and fitting ¼ turn counterclockwise and pull out to full extended closed position).
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Full closed extended position (remove hose and replace cap).
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With replaced cap screwed on, turn ¼ turn clockwise and push in all the way to inserted closed position.
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Closed inserted position.
Accessing your spa controls
Installation: Electrical power requirements
Power connections
Single Phase (A) is the normal wiring configuration for most household
electrical installations (3 wires: live, neutral and earth). If however you
have insufficient Amps you will need to use other connection (see below). 2
Single Phase connection (B) is used in circumstances where the power supply is
limited and where you need more Amps. 3 Phase (C) is used in certain areas of
Europe where 3 Phase power is available and the installation warrants it.
NOTE: Canadian Spa Company requires that the electrical installation of your
hot tub is carried out by a professionally licensed electrician and that all
local electrical and building codes are adhered to.
Single Phase connection (Most common):
CONNECTING HOT TUB TO RCD AND CONSUMER PANEL:
- All hot tubs must be wired with the appropriate sized wiring. Failure to do so will cause equipment damage and will not be covered by your warranty
- All hot tubs must be protected with a appropriately sized RCD (Residual Current Device) in the consumer panel. Have your electrician verify using the diagram opposite.
ADDITIONAL ITEMS NEEDED TO HELP COMPLETE ELECTRICAL CONNECTION:
- RCD Breaker,
- Electrical cable (check length and width for amperage and distance),
- Cable gland.
- Tidy clips
Installation: Electrical power requirements
2 x Single Phase
(live 1, neutral 1, live 2, neutral 2, ground)] 230VAC, 50/60Hz, 2þ, 16A,
(Circuit Breaker rating = 20A max each phase line.)
In 2x16A Service
Pump 2 (if any) and the Heater are on one service. Everything else is on the
other service.
For 2-Wire connection
- Completely remove jumper on J51 and J88.
- Completely remove jumper on J52 and J62.
- Make a connection between jumper J60 andJ36
- Make a connection between jumper J41 and J12
- Make a connection between jumper J46 and J75
- Make a connection between jumper J20 and J77
- Make a connection between jumper J38 and J54
- Put DIP switches A2, A3 and A5 on ON
*3-Phase 5 wires (live 1, live 2, live 3, neutral, ground)] 400VAC,
50/60Hz, 3þ, 16A, (**
Circuit Breaker rating = 20A max each phase line.)
In 3x16A Service
- Pump 2 is on one service.
- The Heater is on another service.
- Everything else is on the remaining service.
For 3-phase connection
- Completely remove jumper on J51 and J88.
- Completely remove jumper on J52 and J62.
- Make a connection between jumper J60 andJ45
- Make a connection between jumper J41 and J79
- Put DIP switches A2 and A3 on ON and DIP switch A5 on OFF.
POWERING UP YOUR SPA
Once the spa is properly wired and filled with water, the spa power can be
turned on and Start-up chemicals added.
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Turn on RCD breaker. If breaker trips immediately check Neutral and Ground Wire connections. Upon initial power up, 4 sets of numbers flash on the LED display of the topside Console. The last number in the sequence is the incoming power meter which can be used to verify that the spa is wired correctly.
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The spa begins an automatic priming routine which will last 6 minutes (“Pr” is on the LED display).
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The priming routine will automatically run each spa pump to prime. When the “Pr” is displayed, press any PUMP button
to prime that pump or wait for the priming routine to turn
on the Pump. IMPORTANT: To avoid pump damage, do not run pumps for more than 1 minute without moving water. If no water is moving, turn the power off and perform air lock procedure. -
The Topside Console display flashes “38C/100F” then press “–C/F” for approximately 2 minutes to determine water temperature as it flows through the heater.
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The default pre-set temperature is 36.5°C. The last measured temperature is constantly displayed on the LCD readout. This temperature will be current only when the pump has been running for at least 2 minutes. Set the desired temperature between 26- 40°C (80-104°F) by pressing the temp button(s). If the water temperature is below the set temperature, the spa’s heater and heat indicator light will turn on. All features of
the Topside Console will be available. The spa will heat approximately 1° every 30 minutes per 1,000 litres. -
Check for leaks! Although spas are fully checked at the factory, shipping & delivery might cause a leak. Remember to pay particular attention to barrel unions adjoining the heater. Contact your Canadian Spa dealer directly if there is a problem.
If your new spa pump does not prime (flow) on the initial start-up you may be
experiencing an “air lock”.
This normal occurrence can be easily corrected by loosening the plumbing union
on the suction side of the Jet or Pump until water flows into the pump and all
air is expelled.
PRESS BUTTONS SLOWLY FOR FIRST RUN WHEN STARTING UP
ONCE PR EXITS, SET TEMPERATURE ON SPA (SEE SPA OPERATION SECTION FOR DIFFERENT
SPA TOPSIDES)
How your spa functions
ATTACHING YOUR SPA COVER
The Spa Cover is an important accessory to help preserve the spa’s
temperature. The Spa Cover also serves as a safety device, preventing
unauthorised users from entering the spa. Proper installation of the Spa Cover
is an important addition in the spa installation.
- Remove Spa Cover from packaging.
- Place Spa Cover on spa in order to allow easy access to the topside console when opening the cover.
- Line up attaching straps and secure with mounting hardware and use locking mechanism to lock Spa Cover in place.
IMPORTANT
Always lock Spa Cover in place when not using the spa. Do not walk or sit on
Spa Cover.
Remove snow build-up to avoid breaking the foam inner core. Do not drag Spa
Cover on rough surfaces.
TOP MOUNT”HOT TUB COVER LIFTER
Fully compatible with ALL our Canadian Spa hot tubs and spas and most other
brands; this Cover Lifter is the ideal choice to complement your Hot Tub,
making cover removal and replacement a quick, one-handed operation and
reducing wear and tear.
- Low-profile design
- Virtually zero clearance required behind spa – great for tight spaces (particularly if your spa is located in a gazebo)
- Mounts directly to the spa
- Fits up to 2.4m Spas
- Made of Aluminium KA-10027
BOTTOM MOUNT” HOT TUB COVER LIFTER.
Fully compatible with Canadian Spas; this Cover Lifter is the ideal choice to
complement your hot tub or spa, making cover removal and replacement a quick,
one-handed operation while reducing wear and tear on your hot tub cover.
- Mounts directly to the spa
- Made of black powder-coated Aluminum
- Requires 31cm – 46 cm rear clearance KA-10026
LED LIGHTING
Change the colour of your spa with a press of a button, 13 colour options to
choose from. Chromathera-py is a great way to relax in your spa using clours
to change your mood
Spa Functions
Pumps
Press the “Jets 1” button once to turn pump 1 on or off, and to shift between
low- and high speeds if equipped. If left running, the pump will turn off
after a time-out period. The pump 1 low-speed will time out after 30 minutes.
The high-speed will time out after 15 minutes.
The low-speed of pump 1 runs when the other pump is on. If the spa is in Ready Mode, Pump 1 low may also activate for at least 1 minute every 30 minutes to detect the spa temperature (polling) and then to heat to the set temperature if needed. When the low-speed turns on automatically, it cannot be deactivated from the panel, however the high speed may be started.
Filtration and Ozone
Pump 1 low and the ozone generator will run during filtration. The system is
factory-programmed with two filter cycles that will run 10 minutes after
power-up. The filter duration is programmable.
Freeze Protection
If the temperature sensors within the heater detect a low enough temperature,
then the pump automatically activate to provide freeze protection. The pump
will run either continuously or periodically depending on conditions.
In colder climates, an optional additional freeze sensor may be added to
protect against freeze conditions that may not be sensed by the standard
sensors. Auxiliary freeze sensor protection acts similarly except with the
temperature thresholds determined by the switch. See your dealer for details.
Clean-up Cycle
When a pump is turned on by a button press, a clean-up cycle begins 30 minutes
after the pump is turned off or times out. The pump and the ozone generator
will run for 30 minutes or more, depending on the system.
Temperature and Temp Range
Adjusting the Set Temperature
When using a panel with Up and Down buttons (Temperature buttons), pressing Up
or Down will cause the temperature to flash. Pressing a temperature button
again will adjust the set temperature in the direction indicated on the
button. When the LCD stops flashing, the spa will heat to the new set
temperature when required.
Pressing the button again will cause the temperature to change in one direction (e.g. UP). After allowing the display to stop fl ashing, pressing the Temperature Button will cause the temperature to flash and the next press will change the temperature in the opposite direction (e.g. DOWN). The temperature can be set between 16°C and 40°C (60°F and 104°F).
Press-and-Hold
If a Temperature button is pressed and held when the temperature is flashing,
the temperature will continue to change until the button is released. If only
one temperature button is available and the limit of the Temperature Range is
reached when the button is being held, the progression will reverse direction.
LIGHTS
Press light button to turn on and off the lights. Each consecutive press will
alternate through different lighting modes and colours.
Airlock warning messages
If you receive any of these error messages on your spa you could have an
airlock: FLO
How to release an airlock
Air Lock Release Valves
To bleed air from the pump valves (see photo opposite)
- Turn one of these valves slightly until you can here a hissing noise
- Once water comes out tighten the valve back up, pump has been bled of the trapped air If your spa pump does not prime (flow) on the initial start-up you may be experiencing an “air lock”.
This normal occurrence can be easily corrected by loosening the plumbing union
on the suction side of the Jet or Pump until water flows into the pump and all
air is expelled.
PRESS BUTTONS SLOWLY FOR FIRST RUN WHEN STARTING UP ONCE PR EXITS, SET THE
TEMPERATURE ON SPA
Chemical Guide
Chlorine Granules – Disinfection
To protect your health, ensure that your spa water is disinfected thoroughly
on a regular basis. This is particularly important in spas, as the high water
temperatures provide an ideal breeding ground for bacteria. To prevent water
care problems, there must always be sufficient levels of disinfectant in the
water.
The use of Chlorine granules is the traditional method of disinfecting spas.
Chlorine granules dissolve quickly, without residues, and do not bleach the
surfaces. The granules are pH-neutral, i.e. the pH value of the water does not
change with the dosing of the granules.
Check the pH value using the 3 function test strips at least once a week, and, if necessary, adjust it to 7.2 – 7.6. Add 10 g/m³ of Chlorine granules after each bathing session. Let the circulation pump run for 10 minutes, and then check afterward using 3 function test strips that the ideal value of 1.0 – 1.5 ppm (mg/L). is reached. If necessary, continue to dose. The granules are dosed directly into hot tub water. KA-10123
pH Up and pH Down
The pH value is the basis for reliable disinfection. The care products only
work perfectly when the levels are correct, meaning the water is not harmful
to skin, hair or eyes. The ideal pH value is between 7.2 and 7.6. The pH value
is influenced by various factors. For example it increases when fresh water is
added. Increasing the water temperature or using the jets changes the pH
value. Therefore, check the value at least once a week and, if necessary,
increase the levels using pH Up or decrease with pH Down. The granules are
dosed directly into the spa water.
pH Up: KA-10051 / pH Down: KA-10050
Scale Control
The overall hardness is a measure of the amount of calcium
and magnesium in the water. Scale Control prevents calcium precipitations
forming on the walls and in the pipes of your spa. You can find out the
overall hardness level of your water by contacting your local water supplier.
With a level over 200 ppm (mg/L)., heating the water can cause lime-scale
deposits on the walls, creating rough surfaces. To prevent lime-scale
deposits, always use Scale Control after refilling.
KA-10055
Test strips
Canadian Spa 3 Way Test strips to check the levels of Chlo-rine, PH and Total
Alkalinity. Simple and easy to use. Ensure your spa is always safe to use.
Pack of 50 strips. Dip a test strip into the water and compare to the colour
chart to take readings for: – Chlorine, pH, Total Alkalinity.
TIP: Chlorine and pH should be checked EVERY TIME the spa is used to ensure
that the water is safe to use! Go to App, put in your test results and it will
tell you what to add and how much. KA-10052
Foam Free
If your spa water has a tendency to foam, then we recommend you add Foam Free.
The product is added directly to the spa water. If the water continues to
foam, even after the product has been added, replace the water.
KA-10054
Alkalinity Booster
Alkalinity booster will prevent erratic changes in the pH level of the spa/hot
tub water. Alkalinity Booster will help the bromine or chlorine in the spa/hot
tub work more efficiently. Alkalinity Booster raises the total alkalinity of
the spa/
hot tub water preventing any corrosion that could be cause by low alkalinity.
KA-10146
Spa Clear
Super highly Concentrated Clarifier
- Adds brilliance back to spa water
- Aids filter in removing suspended particles
- Non-toxic. Will not affect pH level.
- Reduces chlorine demand when used regularly
- Restores water clarity KA-10053
TROUBLESHOOTING GUIDE
Configuration: Your Control Centre
Settings 2 x Pumps standard & Simple Options
Press the Menu button until you reach the mode you require.
TEMP
- Temp Up button – until arrow is either pointing up or down. (Arrow up will maintain heat / Arrow down will drop the temp by 10 degrees.)
- Menu button to select.
MODE
- Temp Up button – press until either Ready or Rest is displayed (Ready maintains its set temperature / Rest will only heat within the filtration cycles)
- Menu button to select.
SET TIME (Not used with Simple Option)
- Temp Up button – hour will flash on display.
- press Temp up button until desired hour.
- Menu button to select – minutes will flash.
- press Temp Up button until desired minute.
- Menu button to select.
FLIP
- Temp Up button – will invert the display so it can be seen in the spa.
- Menu button to select.
LOCK
Panel Lock
- Temp Up button – PANEL will be displayed.
- Temp Up button – cycle between On and Off.
- Once ON is displayed press MENU button to select.
(The buttons on the topside panel will now be unresponsive)
Temp Lock
- Temp DOWN button – TEMP will be displayed.
- Temp up button – cycle between On and Off.
- Once ON is displayed press MENU button to select.
(The Temperature buttons will now be unresponsive – jet buttons will work)
UNLOCK
- Press and hold down TEMP UP while you press the MODE Button 2 x Slowly. (Topside panel is now unlocked and normal operations enabled)
HOLD
-
Temp Up button – ‘HOLDING FOR 1:00’ will be displayed.
(Pump/s will shut down for 1 minute to allow time toreplace filters) -
Press Temp Up-to restart or wait for the minute HOLD to end.
FLTR 1
(Set 1 -12 hours every 12 hours on simple)
-
Temp Up button – BEGN will be displayed.
-
Temp Up button – Hour will be flashing.
- Press Temp Up button to cycle to the hour preferred to start.
-
Menu button to select – minutes now flash.
-
Temp Up to adjust the minutes – goes up 15 minutes with every press.
- Menu button to select.
-
RUN HRS is then displayed.
-
Temp Up button – press to how many hours you would like the filtration cycle to run.
(recommended filtering cycle – 4 hours twice a day) -
Menu button to select.
- Minutes – press TEMP Up button – goes up in 15 minutes every press.
-
F1 ENDS – Menu button to select.
FLTR 2
(Not used with Simple Option)
-
Temp Up button – OFF will be displayed press Temp Up for it to be ON
-
Menu button to select.
-
Temp Up button – BEGN will be displayed.
-
Temp Up button – Hour will be flashing.
- Press Temp Up button to cycle to the hour preferred to start.
-
Menu button to select – minutes now flash.
- Temp Up to adjust the minutes – goes up 15 minutes with every press.
-
Menu button to select.
RUN HRS is then displayed. -
Temp Up button – press to how many hours you would like the filtration cycle to run.
-
Menu button to select.
- Minutes – press TEMP Up button – goes up in 15 minutes every press.
-
Menu button to select.
F2 ENDS – press the MENU button to select.
PREF
Service tech
UTIL
Service tech
Troubleshooting
Fill it up!
Preparation and Filling
Fill the spa to its correct operating level. Be sure to open all valves and
jets in the plumbing system before filling to allow as much air as possible to
escape from the plumbing and the control system during the filling process.
After turning the power on at the main power panel, the top-side panel display
will go through specific sequences. These sequences are normal and display a
variety of information regarding the configuration of the hot tub control.
**Priming Mode – MO19***
This mode will last for 4-5 minutes or you can manually exit the priming mode
after the pump(s) have primed.
Regardless of whether the priming mode ends automatically or you manually exit the priming mode, the system will automatically starts normal heating and filtering at the end of the priming mode. During the priming mode, the heater is disabled to allow the priming process to be completed without the possibility of energizing the heater under low-flow or no-flow conditions. Nothing comes on automatically, but the pump can be energized by pushing the “Jets” or “Aux” buttons.
Priming the Pump
As soon as the above display appears on the panel, push the “Jets” button once
to start the Pump in low speed and then again to switch to high speed. will
now be running in high speed to facilitate priming. If the pump has not primed
after 2 minutes, and water is not flowing from the jets in the spa, do not
allow the pump to continue to run. Turn off the pump and repeat the process.
Note: Turning the power off and back on again will initiate a new pump priming
session. Sometimes momentarily turning the pump off and on will help it to
prime. Do not do this more than 5 times. If the pump will not prime, shut off
the power to the spa and call for service.
Important : A pump should not be allowed to run without priming for more
than 2 minutes. Under NO circumstances should
a pump be allowed to run without priming beyond the end of the 4-5 minute
priming mode. Doing so may cause damage to the pump and cause the system to
energize the heater and go into an overheating condition.
Exiting Priming Mode
You can manually exit Priming Mode by pressing the “Warm” or “Cool” button.
Note that if you do not manually exit the priming mode as described above, the
priming mode will be automatically terminated after 4-5 minutes. Be sure that
the pump have been primed by this time. Once the system has exited Priming
Mode, the top-side panel will momentarily display the set temperature but the
display will not show the water temperature yet, as shown below.
This is because the system requires approximately 1 minute of water flowing
through the heater to determine the water temperature and display it.
Ready Mode and Rest Mode
In order for the spa to heat, a pump needs to circulate water through the
heater. The pump that performs this function is known as the “primary pump.”
Primary pump is a 2-Speed Pump 1, Ready Mode (indicated by R ) will
circulate water periodically, using Pump 1 Low, in order to maintain a
constant water temperature, heat as needed, and refresh the temperature
display.
This is known as “polling.”
Rest Mode (indicated by R ) will only allow heating during programmed
filter cycles. Since polling does not occur, the temperature display may not
show a current temperature until the primary pump has been running for a
minute or two.
In Rest Mode, the spa will only heat to set temperature during programmed
filter times.
Water Temperature Setting
Show and Set Time-of-Day
Be sure to set the time of day
Setting the time of day can be important for determining filtration times and
other background features. When in the TIME menu, SET TIME will flash on the
display if no time-of-day is set in the memory.
24-hour time display can be set under the PREF menu.
Note
This note refers to systems that do not keep track of Time-of-Day when powered
down.
If power is interrupted to such a system, Time-of-Day is not stored. The
system will still operate and all other user settings will be stored. If
filter cycles are required to run at a particular time of day, resetting the
clock will return the filter times to the actual programmed periods.
When such a system starts up, it defaults to 12:00 Noon, so another way to get filter times back to normal is to start up the spa at noon on any given day. SET TIME will still flash in the TIME Menu until the time is actually set, but since the spa started at noon, the filter cycles will run as programmed.
Flip (Invert Display)
Restricting Operation
- The control can be restricted to prevent unwanted use or temperature adjustments. Locking the panel prevents the controller from being used, but all automatic functions are still active.
- Locking the Temperature allows Jets and other features to be used, but the Set Temperature and other programmed settings cannot be adjusted.
- Temperature Lock allows access to a reduced selection of menu items. These include Set Temperature, FLIP, LOCK, UTIL, INFO and FALT LOG.
Unlocking
This Unlock sequence may be used from any screen that may be displayed on a restricted panel. If the panel has both an UP and a Down button, the ONLY button that will work in the Unlock Sequence is the UP button. The temperature will not Unlock if the Unlock sequence is done while the panel is displaying “LOCK”.
Light Timer Programming
Light Timer Option
If LITE TIMR does not appear in the Main Menu, the Light Timer feature is not
enabled by the manufacturer.
When available, the Light Timer is OFF by default.
Adjusting Filtration
Main Filtration
Filter cycles are set using a start time and a duration. Start time is
indicated by an “A” or “P” in the bottom right corner of the display. Duration
has no “A” or “P” indication. Each setting can be adjusted in 15-minute
increments. The panel calculates the end time and displays it automatically.
Filter Cycle 2
Optional Filtration
Filter Cycle 2 is OFF by default.
It is possible to overlap Filter Cycle 1 and Filter Cycle 2, which will
shorten overall filtration by the overlap amount.
Purge Cycles
In order to maintain sanitary conditions, the pump will purge water from their
respective plumbing by running briefly at the beginning of each filter cycle.
If Filter Cycle 1 is set for 24 hours, enabling Filter Cycle 2 will initiate a
purge when Filter Cycle 2 is programmed to begin.
Hold Mode – MO37
Hold Mode is used to disable the pump during service functions like cleaning
or replacing the filter. Hold Mode will last for 1 hour unless the mode is
exited manually.
Drain Mode
Some spas have a special feature that allows a pump to be employed when
draining the water. When available, this feature is a component of Hold Mode.
Drain Mode will time out with Hold Mode.
Preferences
F / C (Temp Display)
-
Change the temperature between Fahrenheit and Celsius.
12 / 24 (Time Display) (Not used in Simple Mode) -
Change the clock between 12 hr and 24 hr display.
RE-MIN-DERS (Reminders)
Turn the display of reminder messages (like “Clean Filter”) On or Off.
Note: Reminders continue to run in the background even when not displayed. So
turning the display of Reminders On or Off does not reset any Reminder counts.
CLN-UP (Clean-up)
Clean-up Cycle Duration is not always enabled, so it may not appear. When it
is available, set the length of time Pump 1 will run after each use. 0-4 hours
are available.
Additional Utilities
Utilities
In addition to INFO, The Utilities Menu contains the following:
A / B (A/B Sensor Temperatures)
When this is set to On, the temperature display will alternate to display
temperature from Sensor A and Sensor B in the heater.
FALT LOG (Fault Log)
The Fault Log is a record of the last 24 faults that can be reviewed by a
service tech.
General Messages
Reminder Messages
General maintenance helps.
The display of Reminder Messages can be suppressed by using the PREF Menu.
Reminder Messages can be chosen individually by the Manufacturer. They may be
disabled entirely, or there may be a limited number of reminders on a specific
model. The frequency of each reminder (e.g. 7 days) can be specified by the
Manufacturer.
Press a Temperature button to reset a displayed reminder message.
Alternates with temperature or normal display.
Appears on a regular schedule, e.g. every 7 days.
Check pH with a test kit and adjust pH with the appropriate chemicals.
Alternates with temperature or normal display.
Appears on a regular schedule, e.g. every 7 days.
Check sanitizer level and other water chemistry with a test kit and adjust
with the appropriate chemicals.
Alternates with temperature or normal display.
Appears on a regular schedule, e.g. every 30 days.
Clean the filter media as instructed by the manufacturer.
Appears on a regular schedule, e.g. every 30 days. Residual Current Device
(RCD) is an important safety device and must be tested on a regular basis to
verify its reliability.
Every user should be trained to safely test the RCD associated with the hot
tub installation. An RCD will have a TEST and RESET button on it that allows a
user to verify proper function.
Warning
If freezing conditions exist, a RCD should be reset immediately or spa damage
could result. The end user should always trained to test and reset the RCD on
a regular basis.
Setups
Your Hot Tub Parts
DIP Switch Functions
Fixed-function DIP Switches
- A1 Test Mode (normally Off).
- A2 In “ON” position, add one high-speed pump (or blower) with Heater.
- A3 In “OFF” position, add two high-speed pump with Heater.
- A4 In “OFF position, add 4 high-speed pump with Heater.
- A5 In “ON” position, enables Special Amperage Rule B. means heater shuts off when pump is on high speed
- A6 Persistent memory reset (Used when the spa is powering up to restore factory settings as determined by software configuration).
- A7 in Off position 1 minute cool down for electric heating on for 5 minute cool down for gas heating.
- A8 in Off position not assigned
- A9 in Off position not assigned
- A10 in Off position not assigned
WARNING : Setting DIP switches or jumpers incorrectly may cause abnormal
system behaviour and/or damage to system components. Refer to the Switchbank
illustration on the Wiring Configuration page for correct settings for this
system.
A2, A3 and A4 work in combination to determine the number of high-speed
devices and blowers that can run before the heat is disabled i.e A2 and A3 in
the ON position and A4 in the OFF position will allow the heater to operate
with up to 3 high-speed pumps (or two HS Pumps and Blower) running at the same
time. Heat is disabled when the fourth high-speed pump or blower is turned on.
Note : A2/A3/A4 all off = No heat with any high or blower.
J31 Jumper on 1 pin with 2.0kW or smaller heater Jumper on 2 pins with 3.0kW
or higher heater
LIMITED WARRANTY
Canadian Spa Co. Manufacturing extends the following warranties to the original purchasers of its portable spas:
Structural Warranty
Canadian Spa Co. warrants structure of the spa shell against water loss due to
structural failure for the period of 10 years from the date of purchase by the
original owner. If in Canadian Spa Co. opinion, structure proves to be
defective Canadian Spa Co. will repair or, at its option, replace the
defective structure without charge to the customer
Surface Warranty
Canadian Spa Co. warrants the acrylic finish against defects in material and
workmanship and specifically against blistering, cracking or delamination for
the period of two (2) years from the original purchase date to the original
purchaser. If, in Canadian Spa Co. opinion, the surface proves to be defective
during this period, Canadian Spa Co. will repair or, at its option, replace
the defective spa shell without charge to the customer.
Plumbing Warranty
Canadian Spa Co.warrants the plumbing of the spa will remain free from leaks
for the period of two (2) years from the date of purchase to the original
purchaser.
Equipment Warranty
Canadian Spa Co. warrants the equipment pack (pump, heater, and control
system) against malfunction and defects in the materials and workmanship for
two (2) years from the date of purchase to the original purchaser.
Skirting Warranty
Canadian Spa Co. warrants the wood skirting surrounding the spa to be free
from defects in materials and workmanship at the time of purchase. Because
wood is a natural product and subject to weathering, any fading, crazing,
cracking or warping of the wood finish is not covered.
Extent of Warranty
This Limited Warranty applies to portable spas manufactured after March 31st
2022 and sold by authorised Canadian Spa Co. dealers to residential retail
customers. This Limited Warranty is given only to the first retail purchaser
and terminates upon transfer of ownership. No warranty is provided on UV
lights, light bulbs, light lens covers, filters or any dealer installed
accessories. Cost of installation, removal and/or shipping of the spa is not
covered by this Limited Warranty. In the event Canadian Spa Co. deems
necessary the removal of the spa to a place of repair or that the spa must be
replaced, any and all costs of the spa removal and replacement; landscaping,
decking, fencing and/or structure removal, alteration and/or replacement; or
other costs of providing access to the spa will be for the purchaser. This
Warranty applies only to spas in single family, residential installations.
This Limited Warranty becomes void if the spa is placed in commercial
application.
Guarantee of the insulating cover: Canadian Spa Co. guarantees that the cover the purchase is free from defects in materials and workmanship. Where the cover is exposed to strong external influences such as extreme weather conditions, regular maintenance or protection is essential . Canadian Spa Co. warrants the cover for the period of two (2) years. Defects caused by misuse or insufficient care are not covered by the warranty.
TERMS, CONDITIONS AND LIMITATIONS
Any defect or damage caused by installation, alteration or repair by anyone
who is not an employee of Canadian Spa Co. or authorised service technician is
not covered by the Warranty. This Warranty becomes void if the spa has been
subjected to misuse, abuse, alteration or attempted alteration, repairs or
attempted repairs by anyone other than an authorised Canadian Spa Co. service
technician, improper installation, improper water chemistry, improper
maintenance, acts of god, or damage caused beyond the control of Canadian Spa
Co. Misuse and abuse shall include any operation of the spas other than as
directed in the Canadian Spa Co. Manual.
Examples of misuse and abuse include, without limitation
- Damage of the spa surface caused by leaving the spa uncovered while the spa is empty of water or due to covering the spa with plastic film of any kind.
- Damage to the spa surface caused by contact with cleaners or solvents.
- Damage caused by the operation of the spas at water temperatures outside of the range of 2 – 40 degrees Celsius.
- Damage caused by unapproved sanitizer such as calcium hypochlorite, trichlor-type chlorine or any sanitising chemical that may remain undissolved on the spa surface.
- Damage caused by failure to provide even sufficient support for the spa.
Warranty Performance
In the event of a defect covered under the terms of this Limited Warranty,
notify your authorised Canadian Spa Co dealer. A Canadian Spa Co. authorised
service technician will repair the spa subject to the Terms and Conditions of
this Limited Warranty. Use all reasonable means to protect the spa from
further damage. Reasonable travel charges may be assessed by Canadian Spa Co.
or its authorised service technician if the spa is located outside the nearest
authorised service technician’s service area. This warranty covers parts ONLY
and does not include travel or on-site service charges unless a Service
Contract has been purchased from Canadian Spa Co. Ltd.
Disclaimers:
Canadian Spa Co. or any of its authorised service technicians shall not be
held liable for injury, inconvenience, loss of use, chemical or water damage,
transportation costs, continent liabilities or any other incidental or
consequential costs, expenses or damage as result of any deficiency or alleged
deficiency of the spa. In no event shall Canadian Spa Co. be liable, for any
reason or cause, in excess of the amount paid for the product. No other
warranties, expressed or implied, are valid. No agent, dealer, distributor,
Service Company or other party is authorised to change, modify or extend the
terms of this Limited Warranty in any manner whatsoever.
support.canadianspacompany.com
European Head Office: Canadian Spa Company
Canada House, Salbrook Road, Salfords, Redhill, Surrey, RH1 5GL, U.K
- T: +44 1293 82409
- www.canadianspacompany.co.uk
France Office
- Alliance SAS
- 2 Impasse Paul Séjourné
- 66350 Toulouges
- France
- T. +33(0) 411 819 773
- E: support@canadianspacompany.com
German Office
- Canadian Spa Company GmBh Hohenstaufenring 43 – 45 50674 Köln,
- Germany
- TEL: + 49 22038064038 www.canadianspacompany.de
Canadian Spa Company meets ISO 9001 Standards. When you purchase a hot tub from Canadian Spa Company the ISO 9001 Certification assures world class excellence in manufacturing and customer service.
References
- AnyRoad: The Leading Experiential Marketing Platform
- canadianspacompany.com/pages/warranty-registration
- pany.com
- Support : Canadian Spa Company
- Hot Tubs, Swim Spas, Replacement Covers - Built for Canadian Winters – Canadian Spa UK
- Canadian Spa GmbH
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