CANADIAN SPA KH-10030 Thunder Bay UV Spa User Guide
- May 15, 2024
- CANADIAN SPA
Table of Contents
- CANADIAN SPA KH-10030 Thunder Bay UV Spa
- Product Specifications
- Product Usage Instructions
- Frequently Asked Questions
- SAFETY INFORMATION
- Delivery Options
- Hot tub equipment side Slice valves
- Filling up your Spa
- ELECTRICAL REQUIREMENTS FOR WIRED HOT TUBS
- Installation
- Spa Functions
- TROUBLESHOOTING
- Main Filtration
- LIMITED WARRANTY
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
CANADIAN SPA KH-10030 Thunder Bay UV Spa
Product Specifications
- Model: THUNDER BAY UV SPA
- Dimensions: 218 x 218 x 82cm (86 x 86 x 33 inches)
- Model Number: KH-10030
Product Usage Instructions
Safety Information
When installing and using the Thunder Bay UV Spa, it is important to follow these basic safety precautions:
- Child Safety: Do not permit children to use the spa unless they are closely supervised at all times.
- Drowning Risk: Extreme caution must be exercised to prevent accidental drowning.
Audio/Video Equipment Warnings
For models with optional audio/video equipment, follow these precautions:
- Risk of Electrical Shock: Do not leave compartment doors open.
- Component Replacement: Replace components only with identical ones.
- Prevent Electrocution: Do not connect any auxiliary components to the system.
Maintenance Instructions
Periodic routine maintenance is required to ensure proper operation of the spa. Follow these guidelines:
- Perform maintenance checks every 3 months.
- If any damage is detected, turn off the unit and contact qualified service personnel.
General Usage Guidelines
- Do not operate audio/video controls while inside the spa.
- Avoid sitting on the spa cover or placing objects on it.
- Remove any water or debris that collects on the spa cover.
- Avoid using the spa immediately after strenuous exercise.
- If you experience pain or dizziness, discontinue use and consult a physician.
Important Notes
- Do not bring objects that could damage the spa shell into the spa.
- Avoid inserting objects into any openings of the spa.
- For residential use only to maintain manufacturer’s warranty.
Frequently Asked Questions
- How far should electric appliances be kept from the spa?
- To reduce the risk of electrocution, never place an electric appliance within 5 feet (1.5m) of the spa.
- How can I prevent children from drowning in the spa?
- Supervise children at all times and ensure the spa cover is attached and locked down after each use.
- What precautions should be taken to avoid overheating?
- Check with a doctor before use if pregnant, diabetic, in poor health, or under medical care. Exit immediately if uncomfortable, dizzy, or sleepy. Avoid using the spa after consuming alcohol, drugs, or medication as it can lead to unconsciousness.
- How do I register the warranty online?
- Please register your spa online to efficiently receive assistance with any queries. Until your spa is registered, ownership details may not be on record.
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THUNDER BAY UV SPA
Thunder Bay UV Spa
Owners Manual 218 x 218 x 82cm (86 x 86 x 33″) KH-10030
For Service Support please contact us anytime: support.canadianspacompany.com
canadianspacompany.com
THUNDER BAY UV SPA
SAFETY INFORMATION
IMPORTANT SAFETY INSTRUCTIONS When installing and using this electrical
equipment be sure to follow these basic safety precautions: 1. WARNING: To
reduce the risk of injury, do not permit children to use this product
unless they are closely supervised at all times. 2. DANGER: Risk of accidental
drowning. Extreme caution must be exercised to
prevent unauthorised access by children. To avoid accidents, ensure that
children cannot use this spa unless they are supervised at all times. 3.
DANGER: Risk of injury. The suction fittings in this spa are sized to match
specific water flow created by the pump. Should the need arise to replace the
suction fitting or the pump, ensure that the flow rates are compatible. Never
operate the spa if suction fittings are broken or missing. Never replace a
suction fitting with one rated less than the flow rate marked on the original
suction fitting. 4. DANGER: Risk of Electrical Shock. Install at least 5 feet
(1.5m) from all metal surfaces. As an alternative, spa may be installed within
5 feet (1.5m) of metal surfaces if each metal surface is permanently connected
(bonded) by a minimum ground wire. 5. DANGER: Risk of Electrical Shock. Do not
permit any electrical appliance such as a light, telephone, radio, television,
etc. within 5 feet (1.5m) of a spa unless such appliances are installed and
built-in by the manufacturer. 6. ELECTRICAL SUPPLY: The electrical supply for
this product must include a suitably rated switch or circuit breaker to open
all ungrounded supply conductors to comply with the national electrical
standards. This disconnect must be readily accessible and visible to the spa
occupant but installed at least 5 feet (1.5m), from the spa water. 7. WARNING:
To reduce the risk of injury: a) The water in the spa should never exceed 40°C
(104°F). Water temperature between 38°C (100°F) and 40°C (104°) is considered
safe for a healthy adult. Lower water temperatures are recommended for young
children and when the spa use exceeds 10 minutes. b) Since excessive water
temperatures have a high potential for causing foetal damage during early
months of pregnancy, pregnant women should limit spa water temperatures to
38°C (100°F) c) Before entering a spa, the user should measure the water
temperature with an accurate thermometer since the tolerance of water
temperature regulating devices varies. d) The use of alcohol, drugs, or
medication before or during spa use may lead to unconsciousness with the
possibility of drowning. e) Obese persons and persons with a history of heart
disease, low or high blood pressure, circulatory system problems, or diabetes
should consult a physician before using a spa. f) Persons using medication
should consult a physician before using a spa since some medication may induce
drowsiness while other medication may affect heart rate, blood pressure, and
circulation.
8. AUDIO/VIDEO EQUIPMENT WARNINGS (Optional equipment based on model)
CAUTION: Risk of Electrical Shock. Do not leave compartment door open.
9. CAUTION: Risk of Electrical Shock. Replace components only with identical
components.
10. WARNING: Prevent Electrocution. Do not connect any auxiliary components
(for example cable, additional speakers, headphones, additional audio/video
components, etc.) to system.
11. CAUTION: Risk of Electrical Shock. Do not service this product yourself
as opening or removing audio covers may expose you to dangerous voltage or
other risk of injury. Refer all servicing to qualified service personnel.
12. CAUTION: Risk of Electrical Shock. When the power supply connections or
power supply cord(s) are damaged; if water is entering the audio / video
compartment or any electrical equipment compartment area; if the protective
shields or barriers are showing signs of deterioration; or if there are signs
of other potential damage to the unit, turn off the unit and refer the
servicing to a qualified service personnel.
13. This unit should be subject to periodic routine maintenance (for example,
once every 3 months) to make sure that the unit is operating properly.
14. CAUTION: Do not operate audio video controls while inside the spa 15.
Installation of the spa for other than a residential dwelling will result in
voiding
the manufacturer’s warranty. 16. Do not bring any object into the spa that
could damage the spa shell. 17. Never insert any object into any opening. 18.
WARNING: Do not sit on the spa cover or place objects on it. 19. Remove any
water or debris that may collect on the spa cover. 20. WARNING: Do not use the
spa immediately after strenuous exercise. 21. If you feel pain or dizziness at
any time while using the spa, discontinue use and
contact a physician. 22. WARNING: To reduce risk of injury it is especially
important that persons with
pre-existing health conditions or problems such as obesity, heart disease,
high or low blood pressure, circulatory problems, pregnancy or diabetes to
consult their doctor before using the spa. 23. WARNING: Observe reasonable
time limits when using the spa. Long exposures at high temperatures can cause
high body temperatures. Symptoms may include dizziness, nausea, fainting,
drowsiness, and reduced awareness. These effects could possibly result in
drowning. 24. WARNING: The spa jets produce a stream of water with relatively
high pressure. Prolonged exposure of localized area of the body may cause
bruises to the skin. 25. IMPORTANT: The include warning sign must be posted
where all users of the spa can see and read it. 26. WARNING: To avoid risk of
drowning. The Spa cover should be in place and properly latched when spa is
not in use. 27. IMPORTANT: Read and understand the warnings on the spa cover.
28. Proper water chemistry is necessary to maintain the water and prevent
possible damage to spa components.
WARNING
REDUCE THE RISK OF ELECTROCUTION 1. Never place an electric appliance within 5
feet (1.5m) of spa.
REDUCE THE RISK OF CHILDREN DROWNING 1. Supervise children at all times. 2.
Attach and lock down spa cover after each use.
REDUCE THE RISK OF OVERHEATING 1. Check with a doctor before use if pregnant,
diabetic, in poor health, or under medical care. 2. Exit immediately if
uncomfortable, dizzy, or sleepy. Spa heat can cause hypothermia and
unconsciousness. 3. Spa heat in conjunction with alcohol, drugs, or medication
can cause unconsciousness.
WHEN PREGNANT; soaking in hot water for long periods can harm your fetus.
Measure water temperature before entering 1. Do not enter spa if water is
hotter than 100ºF (38oC). 2. Do not stay in spa for longer than 10 minutes.
REGISTER YOUR WARRANTY ONLINE
Please be sure to register your spa so we can efficiently assist with any
questions you may have. Until your spa has been registered, we will not have
record of your ownership.
To register your spa, visit: canadianspacompany.com/pages/warranty-
registration
SERIAL NUMBER:____Purchase Date:___
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THUNDER BAY UV SPA
Delivery Video Guides on Canadian Spa Company channel
Delivery Options
Collection Buyer collects hot tub using own transport from our warehouses. Please arrange 96 hours prior to collection
Kerbside Delivery to outside the kerbside of house, customer to be present to
sign for the delivery. Customer responsible to position the spa after it is
removed from truck.
Back Garden Placement Delivery from our warehouse and delivered to customers
hot tub location. Customer to provide access for position. Check measurements
required for each spa.
Cancellation Policy We require a 48-hour cancellation notice in writing or
email prior to your scheduled delivery. If we are notified later, then a
reasonable cancellation charge will be applied.
https://youtu.be/6-HNPlrDpT4
Back Garden Placement & Demonstration Delivery from warehouse to customer,
moved into hot tub location then fully installed (including all accessories)
and commissioned
(No Electrics). Followed by a maintenance tutorial. Customer to provide access
for position.
Check your measurement guidelines for each spa. Optional crane service is
available on request
BACK GARDEN DELIVERY FORM
Take your smart phone and tape measure outside with you and attach information directly from your phone! At your convenience upload your information to our site and our experienced delivery team will organise your delivery and installation.
Back Garden Placement : Fill in our online Back Garden Form
Kerbside Drop Off: Arrange a convenient time to deliver
2
2
PALLET
x
1
PALLET
To avoid damage to Spa offload from pallet correctly
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THUNDER BAY UV SPA
2
4 3
4 3
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11
15
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1
6
4 2
3 6
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1. FILTER BASKET: Assembly that holds the filter cartridge (Note:
configurations may differ from model to model).
2. LED SPA PILLOW: To rest you head and neck (replaceable). 3. AIR
CONTROLLER: These are located around the top of
your spa. Increase or decrease the force of your jets by opening or closing
the air control valves. 4. ILLUMINATED CUP HOLDER: Placeholder for drinking
receptacle. 5. WATERFALL ON/OFF VALVE: Located on top rail of spa used to
adjust the waterfall flow. 6. LED ILLUMINATED SPEAKER: Audio speaker system
for playing music from an MP3 device 7. AROMATHERAPY: A small canister that
holds scented beads and works in conjunction with the air control system to
create an aromatic experience. 8. AUDIO VOLUME CONTROL: Allows control of
functions from within the hot tub connected Bluetooth (6 button control).
9. TOPSIDE CONSOLE: Button pad and temperature display panel located on the
top of the spa into which various commands, control sequences and options for
operating the spa can be input. User can set temperature, filtration cycle and
heating mode through the console.
10. SUCTION FITTING: Located at the bottom of the spa, used to return water
back into the filter and pump system.
11. JET (VARIOUS): Device that ejects air and water, creating water movement
in the spa. Adjustable, directional, rotational and interchangeable.
12. WATERFALL & PERIMETER LIGHTING: To create a relaxing spa mood.
13. VACUUM BRAKE: Ensures the suction inside the spa is cut off immediately
if blocked.
14. MAIN SPA LIGHT
15. DRAIN OUTLET
HOW JETS WORK Air is mixed with the water by using the air controls to create massage(s) of varying degrees. Water flow is adjusted by simply turning the outer face of the full sized jets. Our hot tubs have a combination of pulsating, rotating, and directional adjustable jets.
2.25″ Directional jet Adjustable and interchangeable jet features a directional nozzle. The jet can be removed by turning it counter-clockwise. To replace the jet push inward and clockwise until it clicks into place.
Air Controller These are located around the top of your spa. Increase or decrease the force of your jets by opening or closing the air control valves.
2.25″ Twin Roto jet Adjustable and interchangeable jet spins and pulsates. The jet can be removed by turning it counter-clockwise. To replace the jet push inward and clockwise until it clicks into place.
3″ Directional jet Adjustable and interchangeable jet features a directional
nozzle. The jet can be removed by turning it counter-clockwise. To replace the
jet push inward and clockwise until it
clicks into place.
Waterfall control
Located on the topside of the spa, this valve adjusts water flow to the
waterfall.
5″ (Jumbo) Directional jet Adjustable and interchangeable jet features a directional nozzle. The jet can be removed by turning it counter-clockwise. To replace the jet push inward and clockwise until it clicks into place.
3″ Massage jet Rotational and interchangeable jet which spins to deliver a soothing massage. The jet can be removed by turning it counterclockwise. To replace the jet push inward and clockwise until it clicks into place.
Aroma basket cap Open cap to place aromatherapy beads. Close after use.
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5″ Massage jet Rotational and interchangeable jet features an internal spinner to deliver a low pressure soothing massage. The jet can be removed by turning it counter-clockwise. To replace the jet push inward and clockwise until it clicks into place.
LED Pop-up speaker
THUNDER BAY UV SPA
Hot tub equipment side Slice valves
LED Pop-up speaker
2.5″ Pump union
Pump 2
Ozone Heater Control
MP3 2.5″ Pump
Generator
pack Amplifier union
Pump 1
CONTROL PACK: Unit that controls spa operations, containing electronic
programming boards, heater and all connections for Pump(s), Light(s), Ozone
Generation Unit and Topside Console. Also referred to as Spa Pack’ or
Controller’.
HEATER: Electrical resistance device located in the Spa Controller containing
the heating element and 2 temperature sensors. The flow through heater heats
the spa’s water as it flows across the heating element. Heaters are available
in several wattages.
MASSAGE PUMP: Electro-mechanical device to move water, consisting of a wet end
and a motor. OZONE /UV GENERATOR: Device that generates ozone to aid in
maintaining water quality. Generates Ozone and UV to help eliminate organic
material such as body oils, dead skin cells and hair.
DRAIN VALVE: Valve located on the outside of spa cabinet used to drain water
from the spa. A garden hose can be attached to the drain valve.
EQUIPMENT BAY: Located under the spa shell covered by access panels that
houses the spa controller and equipment.
SLICE VALVE: Two-position (open or closed) sliding valve, used to cut off
water flow which allows for service to be performed on the spa equipment
without the need to drain the spa. Slice valve operations: up for open, down
(toward the valve body) for closed.
Hot tub side view
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UV Light WaT HtUeNrD ETR rBeAYaUtVmS PeA nt System
· Input Voltage: AC 230V 50/60 HZ · Operating Current: 100mA · Power: 15W
· Purification of water: 15L / Minute · UV Lamp Lifetime 6000-8000 Hr · Replace UV Bulb Annually
canadianspacompany.com
How to change Canadian Spa Wave Zone Lamp
IMPORTANT: 1) Turn off the power. 2) Allow the UV Lamp to cool before
replacing. 3) Do not look at a lit UV Lamp to avoid eye damage.
ON
OFF
Turn both red valves off horizontal position (see photos above) to SHUT OFF the water and isolate the UV chamber.
THUNDER BAY UV SPA
Pre-Delivery Information
X
Before delivery check your spa height and width and add 5cm clearance on each
side to ensure
access.
Check that the hot tub can clear a 90° turn
Step 1: Unscrew the 2 red-marked screws.
Step 2: Remove the red lid
Step 3: Unplug this white connector
Step 4: Take out this black protective sleeve
Step 5: Pull out the bulb to change it Step 6: Put the bulb inside the metal
tube and cover it with black protective sleeve
Wave Zone UV Lamp Kit KK-11202
Step 7: Plug in the white connector
Step 8: Cover the red lid and install these 2 screws
The Advanced Oxidation Process is used in Canadian Spa Company’s Hot Tubs.
Combining our Ozone Generator with Ultra Violet Light creates a unique
bacteria fighting superhero: Super Hydroxyl Radicals. They easily overcome
even the most
powerful of bacteria.
Spa Status LED
Our new Spa Status LED provides convenience, right at your finger
tips. Check the status of your spa by looking at the colour of the LED
light from afar.
NORMAL OPERATION
REMINDER NOTIFICATIONS
NEEDS ASSISTANCE
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Rotary Isolation Switch (pictured). Make sure you have a qualified electrician
prepare
the electrics. Allow 5 metre slack to connect to Spa.
Ensure you have prepared a level concrete base or a properly fitted existing patio or decking with access to a drain.
NOTE: A 10-15 cm concrete base is ideal preparation for a hot tub.
Access: Canadian Spa hot tubs are usually delivered on a flat bed trailer, up
to 5 metres long, 2.4 metres wide and 3.5 metres high. Please ensure that
there is adequate access for such a vehicle to reach your property. When off
loading from our vehicle to the spa site, a minimum of 1100mm width is
required, (some models vary) this also needs to be flat and a minimum clear
vertical height of 9ft should be considered also.
Electrical supply: If you are having your spa installed, it will be necessary
to have a dedicated electrical circuit supply fitted. You will require up to
32 Amp (type C Breaker) supply, dependent on the length from the service
point. Your spa must be protected via a RCD and suitable over current
protection.
A minimum of 5 metres of cable is required for connection into your spa from
the Isolator.
Electrical installation: Arrange for a licensed electrician run the required
230-volt power line to the spa installation site. This power line must be
permanently connected (hard-wired) to the mains supply. Do not use extension
cords or plug-in type connections. At the site where the spa is to be located
leave 5 metres of cable and the appropriate cable gland. All electrical wiring
to a spa must be installed by a qualified, licensed electrician, and meet
required electrical standards.
Water: The best means of filling your spa is with a garden hosepipe (use cold
water not hot water). Please ensure that you have one readily available. If
you are aware that your water pressure is poor, we should be advised prior to
delivery. The design of our spas allows for easy drainage, again, using the
hosepipe which conveniently fits onto the drain valve situated at the base of
your spa. Ideally, you should empty the water to a nearby drain. You may wish
to purchase a suitable submersible pump to speed up this process.
Decking around your spa: Ensure that you are aware of the above measurements.
Always consider during your planning that any decking boards and supporting
beams that you install allow access to the sides of your Spa. It is the
customers’ responsibility to ensure that any decking is clear of these areas
prior to any visit by our technicians (Allow 1 metre clearance around your hot
tub and if you have decking ensure part of your decking can be removed in
order to gain access for future repair or servicing). If you are unsure then
please ask before ground construction and the delivery of your spa. Your spa
must be sited on a solid, flat, level base which is the same size or larger
than the spa. The base can be either a 10-15cm concrete slab or suitably
strengthened timber decking or existing patio area assuming it has suitable
foundations of hardcore. Whatever base area is chosen, it must be of suitable
load bearing capacity. Please ensure your base has suitable drainage.
Ensure part of your decking can be removed in order to gain access for future
repair or servicing
Optional CraneService is available
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THUNDER BAY UV SPA
Filling up your Spa
IMPORTANT: Before filling the spa, it is important to read and understand the
water chemistry section of this manual. Do not proceed until the water
chemistry section is understood and the source water is tested.
Verify that the spa is in the desired final location. Once filled, the spa
cannot be moved without draining.
Follow these filling instructions to avoid damage to the spa pumps: 1. Leave
power to the spa off until spa is completely filled. 2. Never leave an
unfilled spa exposed to direct sunlight with
out the Spa Cover installed. Resulting damage such as bubbles and wrinkles in
the spa shell and fading of the jet faces is not covered by the manufacturer’s
warranty.
3. Never operate spa pump without water because this could result in
permanent pump and/or heater damage which is not covered by the manufacturer’s
warranty.
4. Remove all warning labels from spa shell. 6. Remove the filter lid, basket
and filter cartridge.
7. Inspect all Jets (shipping may cause jets to become loose or detached).
Check to see that the black Drain Valve (located to the left or right of the
front access panel) is closed.
IMPORTANT: Follow the next steps closely to prevent damage to the Spa Pump.
Filter Type: Glacier Antimicrobial Filter Set SKU: KA-10032
Draining your Spa/Using drain valve
IMPORTANT: Before draining your spa shut off the electrical breaker connected
to the spa.
1. Inset closed position. (Push in to release internal O-Ring seal prior to Step #2)
2. Extended closed position )pull out to fully extended position and remove cap); place cap in safe place.
3. Full extended closed position (attach garden hose in
the full extended closed position).
4. Open position for draining (turn hose and fitting ¼ turn clockwise and insert ½ way to open position for draining).
8. Insert garden hose or other clean water source directly into filter
housing. Push hose pipe into filter housing until it stops. Fill up to top of
the skimmer Secure hose placement and turn on water. Filling the spa through
the filter housing prevents an air lock from occurring in the spa pump, which
is an air pocket preventing the flow of water through the pump. Permanent
damage caused by running the pump with an air lock or without water) is not
covered by the manufacturer’s warranty.
9. Check for leaks! Although spas are fully checked at the factory, shipping
and delivery might cause a leak.
10.Before power is applied familiarise yourself with the spa control
operations.
11. Turn water off and remove hose. 12. Reinstall filter cartridge, basket
and filter lid.
13. Add start-up Chemicals after power is turned on.
5. Open position for draining (turn hose and fitting ¼ turn counter clockwise and pull out to full extended closed position).
6. Full closed extended position (remove hose and
replace cap).
7. With replaced cap screwed on, turn ¼ turn clockwise and push in all the
way to inserted
closed position.
8. Closed inserted position.
Accessing your spa controls
To access the Control Pack undo the 3 screws on both panel strips
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THUNDER BAY UV SPA
Installation: Electrical power requirements
Power connections
Single Phase (A) is the normal wiring configuration for most household
electrical installations (3 wires: live, neutral and earth). If however you
have insufficient Amps you will need to use other connection (see below). 2
Single Phase connection (B) is used in circumstances where the power supply is
limited and where you need more Amps. 3 Phase (C) is used in certain areas of
Europe where 3 Phase power is available and the installation warrants it.
NOTE: Canadian Spa Company requires that the electrical installation of your
hot tub is carried out by a professionally licensed electrician and that all
local electrical and building codes are adhered to.
A.) Single Phase connection (Most common):
CONNECTING HOT TUB TO RCD AND CONSUMER PANEL:
· All hot tubs must be wired with the appropriate sized wiring. Failure to do
so will cause equipment damage and will not be covered by your warranty
· All hot tubs must be protected with a appropriately sized RCD (Residual
Current Device) in the consumer panel. Have your electrician verify using the
diagram opposite.
Consumer panel RCD Breaker
Hot tub control box
ADDITIONAL ITEMS NEEDED TO HELP COMPLETE ELECTRICAL CONNECTION:
1. RCD Breaker, 2. Electrical cable (check length and width for amperage and distance), 3. Cable gland. 4. Tidy clips
ELECTRICAL REQUIREMENTS FOR WIRED HOT TUBS
PUMP 1 J56 J57 J55 J59
J31=CE HTR SEL
J6 J
K2
A.) Single Phase connection (most common):
Single Phase (live 1, neutral 1, live 2, neutral 2, ground)] 230VAC, 50/60Hz,
2þ, 16A, (Circuit Breaker rating = 20A max each
phase line.)
F6 30A
J60 J41 3
J51 J52
TB1 1
2
1
3
2
PUMP 1 J56 J57 J55 J59
A/V HOT J81
F2 10A 250VAC CIRC PUMP J20 OZONE
F7 10A 250VAC J18
AUX**
J25=HTR1 J26=HTR2 J27=HTR3 J30=TEST J31=CE
HTR SEL
J9
J33 K9
K4
J46
J38
J32 J13
K2 F6 30A
TB1 1
J39
J60 J41
J10 J43 K12
F8 30A
J52
J51
1
J109
F3 0.3A SLO-BLOW
J98
K1
K8 J19
230V J24
115V 115V T1
K3
2
2
J49 J44 J48
J62 J47 J61
J88 J1 J3
J12 J4 J42
J36 J37 J72
3 4
4
K5 3 J53 J58
J111
J11
2
3
J15
LIGHT
K7
F4 3A SLO-BLOW
GND ON S1
J45 J79 J54 J77 J75 J78
J110
J6 J7
K6
J50
J34 J35 MAIN MAIN
J108 J107 J91
J5 AUX
J101 J27 J23
J22
SERIAL
J26 J30
J25 J31
J29 VAC
J8 AUX J40
REMOTE
10 J17 J16
AUX J28 FRZ
J36 J37 J72 J12 J4 J42
4
J53
J
0
5 9 4 7 5 8
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THUNDER BAY UV SPA
Installation
B.) 2 x Single Phase
(live 1, neutral 1, live 2, neutral 2, ground)] 230VAC, 50/60Hz, 2þ, 16A,
(Circuit Breaker rating = 20A max each phase line.)
In 2x16A Service: Pump 2 (if any) and the Heater are on one service.
Everything else is on the other service.
For 2-Wire connection: 1.Completely remove jumper on J51 and J88. 2.Completely
remove jumper on J52 and J62. 3. Make a connection between jumper J60 andJ36
4. Make a connection between jumper J41 and J12 5. Make a connection between
jumper J46 and J75 6. Make a connection between jumper J20 and J77 7. Make a
connection between jumper J38 and J54 8. Put DIP switches A2, A3 and A5 on ON
C.) 3-Phase 5 wires (live 1, live 2, live 3, neutral, ground)] 400VAC,
50/60Hz*, 3þ, 16A, ( Circuit Breaker rating = 20A max each phase line.)
In 3x16A Service: Pump 2 is on one service. The Heater is on another service.
Everything else is on the remaining service.
For 3-phase connection: 1.Completely remove jumper on J51 and J88.
2.Completely remove jumper on J52 and J62. 3. Make a connection between jumper
J60 andJ45 4. Make a connection between jumper J41 and J79 5. Put DIP switches
A2 and A3 on ON and DIP switch A5 on OFF.
POWERING UP YOUR SPA Once the spa is properly wired and filled with water, the
spa power can be turned on and Start-up chemicals added.
1. Turn on RCD breaker. If breaker trips immediately check Neutral and Ground
Wire connections. Upon initial power up, 4 sets of numbers flash on the LED
display of the topside Console. The last number in the sequence is the
incoming power meter which can be used to verify that the spa is wired
correctly.
2. The spa begins an automatic priming routine which will last 6 minutes
(“Pr” is on the LED display).
3. The priming routine will automatically run each spa pump to prime. When
the “Pr” is displayed, press any PUMP button to prime that pump or wait for
the priming routine to turn on the Pump. IMPORTANT: To avoid pump damage, do
not run pumps for more than 1 minute without moving water. If no water is
moving, turn the power off and perform air lock procedure.
4. The Topside Console display flashes “38C/100F” then press “–C/F” for
approximately 2 minutes to determine water temperature as it flows through the
heater.
5. The default pre-set temperature is 36.5°C. The last measured temperature
is constantly displayed on the LCD readout. This temperature will be current
only when the pump has been running for at least 2 minutes. Set the desired
temperature between 26- 40°C (80-104°F) by pressing the temp button(s). If the
water temperature is below the set temperature, the spa’s heater and heat
indicator light will turn on. All features of the Topside Console will be
available. The spa will heat approximately 1° every 30 minutes per 1,000
litres.
6. Check for leaks! Although spas are fully checked at the factory, shipping
& delivery might cause a leak. Remember to pay particular attention to barrel
unions adjoining the heater. Contact your Canadian Spa dealer directly if
there is a problem.
If your new spa pump does not prime (flow) on the initial start-up you may be
experiencing an “air lock”.
This normal occurrence can be easily corrected by loosening the plumbing union
on the suction side of the Jet or Pump until water flows into the pump and all
air is expelled.
PRESS BUTTONS SLOWLY FOR FIRST RUN WHEN STARTING UP
ONCE PR EXITS, SET TEMPERATURE ON SPA (SEE SPA OPERATION SECTION FOR DIFFERENT
SPA TOPSIDES)
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THUNDER BAY UV SPA
How your spa functions
DRAIN VALVE
AO3P AO P ³
UV SYSTEM
OZONE LINE
CHECK VALVE
PRE-FILTER REMOVES
Debris
OZONE MIXING CHAMBER
MAZZEI INJECTOR PUMP
T VALVE
CONTROL HEATER
T VALVE
ANTI-BACTERIAL FILTERS INHIBITS BACTERIAL GROWTH
ATTACHING YOUR SPA COVER The Spa Cover is an important accessory to help
preserve the spa’s temperature. The Spa Cover also serves as a safety device,
preventing unauthorised users from entering the spa. Proper installation of
the Spa Cover is an important addition in the spa installation. 1) Remove Spa
Cover from packaging. 2) Place Spa Cover on spa in order to allow easy access
to the topside console when opening the cover. 3) Line up attaching straps and
secure with mounting hardware and use locking mechanism to lock Spa Cover in
place.
IMPORTANT: Always lock Spa Cover in place when not using the spa. Do not walk
or sit on Spa Cover. Remove snow build-up to avoid breaking the foam inner
core. Do not drag Spa Cover on rough surfaces.
TOP MOUNT HOT TUB COVER LIFTER
Fully compatible with ALL our Canadian Spa hot tubs and spas and most other
brands; this Cover Lifter is the ideal choice to complement your Hot Tub,
making cover removal and replacement a quick, one-handed operation and
reducing wear and tear. · Low-profile design · Virtually zero clearance
required behind spa great for tight spaces
(particularly if your spa is located in a gazebo) · Mounts directly to the spa
· Fits up to 2.4m Spas · Made of Aluminium
BOTTOM MOUNT HOT TUB COVER LIFTER.
Fully compatible with Canadian Spas; this Cover Lifter is the ideal choice to
complement your hot tub or spa, making cover removal and replacement a quick,
one-handed operation while reducing wear and tear on your hot tub cover. ·
Mounts directly to the spa · Made of black powder-coated Aluminum · Requires
31cm – 46 cm rear clearance
LED LIGHTING
Change the colour of your spa with a press of a button, 13 colour options to
choose from. Chromatherapy is a great way to relax in your spa using colours
to change your mood.
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THUNDER BAY UV SPA
Spa Functions
Pumps Press the “Jets 1” button once to turn pump 1 on or off, and to shift
between low- and high-speeds if equipped. If left running, the pump will turn
off after a time-out period. The pump 1 low-speed will time out after 30
minutes. The high-speed will time out after 15 minutes.
The low-speed of pump 1 runs when the other pump is on. If the spa is in Ready
Mode, Pump 1 low may also activate for at least 1 minute every 30 minutes to
detect the spa temperature (polling) and then to heat to the set temperature
if needed. When the low-speed turns on automatically, it cannot be deactivated
from the panel, however the high speed may be started.
Temperature and Temp Range
Adjusting the Set Temperature When using a panel with Up and Down buttons
(Temperature buttons), pressing Up or Down will cause the temperature to
flash. Pressing a temperature button again will adjust the set temperature in
the direction indicated on the button. When the LCD stops flashing, the spa
will heat to the new set temperature when required.
TEMPERATURE UP
TEMPERATURE DOWN
Filtration and Ozone Pump 1 low and the ozone generator will run during
filtration. The system is factory-programmed with two filter cycles that will
run 10 minutes after power-up. The filter duration is programmable.
Freeze Protection If the temperature sensors within the heater detect a low
enough temperature, then the pump automatically activate to provide freeze
protection. The pump will run either continuously or periodically depending on
conditions.
In colder climates, an optional additional freeze sensor may be added to
protect against freeze conditions that may not be sensed by the standard
sensors. Auxiliary freeze sensor protection acts similarly except with the
temperature thresholds determined by the switch. See your dealer for details.
Clean-up Cycle When a pump is turned on by a button press, a clean-up cycle
begins 30 minutes after the pump is turned off or times out. The pump and the
ozone generator will run for 30 minutes or more, depending on the system.
Pressing the button again will cause the temperature to change in one
direction (e.g. UP). After allowing the display to stop fl ashing, pressing
the Temperature Button will cause the temperature to flash and the next press
will change the temperature in the opposite direction (e.g. DOWN). The
temperature can be set between 16°C and 40°C (60°F and 104°F).
Press-and-Hold If a Temperature button is pressed and held when the
temperature is flashing, the temperature will continue to change until the
button is released. If only one temperature button is available and the limit
of the Temperature Range is reached when the button is being held, the
progression will reverse direction.
LIGHTS Press light button to turn on and off the lights. Each consecutive
press will alternate through different lighting modes and colours.
MENU Press Menu button to access different features and filtering options.
Airlock warning messages
If you receive any of these error messages on your spa you could have an
airlock: FLO
How to release an airlock
Air Lock Release Valves To bleed air from the pump valves (see photo
opposite): · Turn one of these valves slightly until you can here a hissing
noise · Once water comes out tighten the valve back up, pump has been bled of
the trapped air
If your spa pump does not prime (flow) on the initial start-up you may be
experiencing an “air lock”. This normal occurrence can be easily corrected by
loosening the plumbing union on the suction side of the Jet or Pump until
water flows into the pump and all air is expelled. PRESS BUTTONS SLOWLY FOR
FIRST RUN WHEN STARTING UP ONCE PR EXITS, SET TEMPERATURE ON SPA
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THUNDER BAY UV SPA
Chemical Guide
FREE Water Test App
Starter Chemical Kit
KA-10122
Deluxe Chemical Kit
KA-10089
Spa Flush
Annually flush the spa to remove bio-film that has attached to the interior of
the spa pipes.
KA-10164
Chlorine Granules – Disinfection
To protect your health, ensure that your spa water is disinfected thoroughly
on a regular basis. This is particularly important in spas, as the high water
temperatures provide an ideal breeding ground for bacteria. To prevent water
care problems, there must always be sufficient levels of disinfectant in the
water.
The use of Chlorine granules is the traditional method of disinfecting spas.
Chlorine granules dissolve quickly, without residues, and do not bleach the
surfaces. The granules are pH-neutral, i.e. the pH value of the water does not
change with the dosing of the granules. Check the pH value using the 3
function test strips at least once a week, and, if necessary, adjust it to 7.2
7.6. Add 10 g/m³ of Chlorine granules after each bathing session. Let the
circulation pump run for 10 minutes, and then check afterwards using 3
function test strips that the ideal value of 1.0 1.5 ppm (mg/L). is reached.
If necessary, continue to dose. The granules are dosed directly into hot tub
water. KA-10123
pH Up and pH Down
The pH value is the basis for reliable disinfection. The care products only
work perfectly when the levels are correct, meaning the water is not harmful
to skin, hair or eyes. The ideal pH value is between 7.2 and 7.6. The pH value
is influenced by various factors. For example it increases when fresh water is
added. Increasing the water temperature or using the jets changes the pH
value. Therefore, check the value at least once a week and, if necessary,
increase the levels using pH Up or decrease with pH Down. The granules are
dosed directly into the spa water. pH Up: KA-10051 / pH Down: KA-10050
Scale Control
The overall hardness is a measure of the amount of calcium and magnesium in
the water. Scale Control prevents calcium precipitations forming on the walls
and in the pipes of your spa. You can find out the overall hardness level of
your water by contacting your local water supplier. With a level over 200 ppm
(mg/L)., heating the water can cause lime-scale deposits on the walls,
creating rough surfaces. To prevent lime-scale deposits, always use Scale
Control after refilling. KA-10055
Test strips
Canadian Spa 3 Way Test strips to check the levels of Chlorine, PH and Total
Alkalinity. Simple and easy to use. Ensure your spa is always safe to use.
Pack of 50 strips. Dip a test strip into the water and compare to the colour
chart to take readings for: – Chlorine, pH, Total Alkalinity. TIP: Chlorine
and pH should be checked EVERY TIME the spa is used to ensure that the water
is safe to use! Go to App, put in your test results and it will tell you what
to add and how much. KA-10052
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Foam Free
If your spa water has a tendency to foam, then we recommend you add Foam Free.
The product is added directly to the spa water. If the water continues to
foam, even after the product has been added, replace the water. KA-10054
Alkalinity Booster
Alkalinity booster will prevent erratic changes in the pH level of the spa/hot
tub water. Alkalinity Booster will help the bromine or chlorine in the spa/hot
tub work more efficiently. Alkalinity Booster raises the total alkalinity of
the spa/ hot tub water preventing any corrosion that could be cause by low
alkalinity. KA-10146
Spa Clear
Super highly Concentrated Clarifier · Adds brilliance back to spa water · Aids
filter in removing suspended
particles · Non-toxic. Will not affect pH level. · Reduces chlorine demand
when
used regularly · Restores water clarity KA-10053
THUNDER BAY UV SPA
TROUBLESHOOTING
PROBLEM CLOUDY WATER
POSSIBLE CAUSE
A) organic contaminants build-up B) suspended particles C) pH high D) total
alkalinity too high E) poor filtration F) high dissolved solids
SOLUTION
A) shock treatment with Granular Chlorine B) add Granular Chlorine, use SPA-
BALL C) add pH DOWN until pH level reads 7.27.6 D) add pH DOWN, adjust total
alkalinity to 80150 p.p.m. E) dirty filter, replace filter F) empty spa and
refill
COLOURED WATER FOAMING SCALE DEPOSITS ODOUR EYE/SKIN IRRITATION
Debris in water
Use Chlorine Granules.
High concentration of oils and organic contaminants being agitated by jet
Squirt FOAM-FREE on foam. Use the SPA-BALL
High calcium level, high pH, high alkalinity
Drain partially, add Granular Chlorine, correct pH level to 7.27.6 and alkalinity to 80150 p.p.m.
High level of organic contaminants combined chlorine. Shock with Granular Chlorine Chlorine level too high
A) pH too low B) combined chlorine due to high concentration of organic contaminants
A) add pH up until level is 7.27.6 B) shock with Granular Chlorine, add disinfectant
NO CHLORINE/ BROMINE READING
A) high concentration of organic contaminants using up sanitizers
B) test trips may be ineffective
A) add Granular Chlorine B) replace at least once a year, keep cool and out of sunlight
Low PH and low-quality chlorine causes the heater
element to calcify
pH LOW
pH SCALE pH NORMAL
pH HIGH
· Reduced efficacy of disinfection · Corrosion of metals · Skin & eye irritation · Unpleasant odour
7.2 -7.6
· Reduced efficacy of disinfection · Skin & eye irritation · Forms limescale deposits · Staining of the filter
Helps to keep your spa clean and achieve crystal clear water!
Canadian Spa Company Spa Ball KA-10003
THUNDER BAY UV SPA
2 Pump Control System (TP500)
Initial Start-up When your spa is first activated the display will do a count
sequence of M100, L232, V52, 1-3 afterwards a message will display RUN PUMPS PURGE AIR’ on Priming Mode – now press the JET Button to make sure the pump is running and water flowing from the jets. If there is no movement of water please visit our Service Portal: support.canadianspacompany.com submit a ticket in our system and our global team will effectively solve your issue quickly and efficiently 24/7. Priming Mode will run for approximately 5 minutes (Press TEMP-UP to skip Priming Mode) then the spa will begin to run Jets on low speed and after a few minutes the heater will start when in
R’ (Ready Mode).
TEMP UP Increase Temperature
TEMP DOWN Decrease
Temperature
MENU Press for Menu
options JETS Activates jets
JETS Activates jets
LIGHTS On/Off/ Light modes
Display Symbols
Chemical Video Guides on Canadian Spa Company channel
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A – Heat B – Ready Mode C – Rest Mode D – bbaTM 2 On E – WiFi (Cloud Connection)
F – Light G – Clean-up Cycle H – Jets 1 I – Jets 2 J – Blower
K – Auxiliary (Jets 3 or Microsilk) L – Temperature Range (High/Low) M – Set (Programming) N – Filter Cycle (1 or 2 or Both) O – AM or PM (Time)
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THUNDER BAY UV SPA
Settings 2 x Pumps standard & Simple Options
Press Menu button until you reach the mode you require.
TEMP
– Temp Up button until arrow is either pointing up or down. (Arrow up will
maintain heat / Arrow down will drop the temp by 10 degrees.)
– Menu button to select.
MODE
– Temp Up button press until either Ready or Rest is displayed (Ready
maintains its set temperature / Rest will only heat within the filtration
cycles)
– Menu button to select.
SET TIME (Not used with Simple Option)
– Temp Up button hour will flash on display. · press Temp up button until
desired hour.
– Menu button to select minutes will flash. · press Temp Up button until
desired minute.
– Menu button to select.
FLTR 1 (Set 1 -12 hours every 12 hours on simple)
– Temp Up button BEGN will be displayed. – Temp Up button Hour will be
flashing.
· Press Temp Up button to cycle to the hour preferred to start.
– Menu button to select minutes now flash. · Temp Up to adjust the minutes
goes up 15 minutes with every press.
– Menu button to select.
RUN HRS is then displayed. – Temp Up button press to how many hours you
would
like the filtration cycle to run. (recommended filtering cycle – 4 hours twice
a day)
– Menu button to select. · Minutes press TEMP Up button goes up in 15
minutes every press.
– F1 ENDS – Menu button to select.
FLIP
– Temp Up button will invert the display so it can be seen in spa.
– Menu button to select.
LOCK
Panel Lock – Temp Up button PANEL will be displayed.
· Temp Up button – cycle between On and Off. · Once ON is displayed press MENU
button to select. (The buttons on topside panel will now be unresponsive) Temp
Lock – Temp DOWN button TEMP will be displayed. · Temp up button cycle
between On and Off. · Once ON is displayed press MENU button to select. (The
Temperature buttons will now be unresponsive jet buttons will work)
UNLOCK
– Press and hold down TEMP UP while you press the MODE Button 2 x Slowly.
(Topside panel is now unlocked and normal operations enabled)
HOLD
– Temp Up button `HOLDING FOR 1:00′ will be displayed. (Pump/s will shut
down for 1 minute to allow time to replace filters)
– Press Temp Up-to restart or wait for the minute HOLD to end.
FLTR 2 (Not used with Simple Option)
– Temp Up button OFF will be displayed press Temp Up for it to be ON
– Menu button to select. – Temp Up button BEGN will be displayed. – Temp Up
button Hour will be flashing.
· Press Temp Up button to cycle to the hour preferred to start.
– Menu button to select minutes now flash. · Temp Up to adjust the minutes
goes up 15 minutes with every press.
– Menu button to select. – RUN HRS is then displayed. – Temp Up button press
to how many hours you would
like the filtration cycle to run. – Menu button to select.
· Minutes press TEMP Up button goes up in 15 minutes every press. – Menu
button to select. F2 ENDS press MENU button to select.
PREF
Service tech
UTIL
Service tech
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THUNDER BAY UV SPA
Trouble shooting
ISSUE · No power
· RCD trips
POSSIBLE CAUSE
Breaker or RCD off Loose wire connection Mis-wired Component failure
· Heater not operating or spa not heating
· Pump not operating or turns off after a short time
Temperature set to low Water level too low Blown fuse Component failure
Air lock Improper voltage to pump Time out
Component failure Thermal overload
· Pump surging · Light will not turn on · Ozone Generation Unit will not
operate · No water Flow from Jets
· Jet popped Out · No air flow from jet
· Noisy Pump or Motor
· Spa Overheating
· Spa will not turn off · Abnormal water · Water not clean
Low water level Burned out bulb Light bulb may have fallen out Blown fuse
Burned out UV bulb Component failure Air lock Adjustable jets turned off
Faulty pump or motor Slice valve closed Clogged filter Jet face not seated
Broken jet Adjustable jets turned off Air control valve not open Broken jet
Jet not seated properly Air lock Low water level Clogged filter Damaged or
warn motor bearings High ambient temperature
Filtration duration Spa is trying to heat
Spa is on high filter cycle Excessive evaporation Excessive splashing Dirty or
clogged filter Poor water chemistry Insufficient filtration Cycle duration
High solids content
SOLUTION
Check that RCD breaker is turned ON Check wire connections
Check wiring per diagram, especially neutral wire Perform elimination test to
determine failed component. See elimination test section
Set temperature above current water temperature Add water until water level is
1 inch (25mm) above Water Line Check 30amp bus fuse on control board Contact
dealer
See Air lock procedure (Page 12) Contact dealer or qualified electrician As a
safety precaution, the Spa Controller only allows Pump operation for 15
minutes continuously Contact dealer or qualified electrician During extreme
high ambient temperatures the pump motor may reach the motor thermal overload
limit. Wait until motor cools and retry. If problem persists contact dealer
Add water until water level is 1 inch (25mm) above water line Change bulb
Unscrew back housing and reinsert bulb Check Ozone fuse Replace unit Contact
dealer
See air lock procedure Turn jets on Contact dealer Open slice valve Clean or
change filter
Insert jet and turn clockwise until jet snaps into place you will feel the jet
seat Contact dealer
Turn jets on Open air control valve Contact dealer Insert jet and turn
clockwise until jet snaps into place as it seats
See air lock procedure Add water until water level is 1 inch (25mm) above
water line Clean or replace filter Contact dealer During extreme high ambient
temperatures the spa may over heat due to internal friction with in the
plumbing. Reduce set temperature or remove spa cover to cool. Reduce
filtration cycle duration to minimum setting
Check set temperature or heat indicator light on topside console is ON Check
filter cycle and reduce to 2 or 4
Check and adjust spa cover if needed Monitor water level after each use Clean
or replace filter See common water problems section Based on usage ,adjust
filtration cycle duration See common water problem section
SERVICE PORTAL
The FAQ section provides answers to your hot tub questions.
Submit a ticket in our system and our global team will effectively solve your
issue quickly and efficiently 24/7.
Need assistance? Visit our Service Portal:
support.canadianspacompany.com
Submit a ticket Customer Support on Canadian Spa Company channel
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THUNDER BAY UV SPA
Fill it up!
Preparation and Filling
Fill the spa to its correct operating level. Be sure to open all valves and
jets in the plumbing system before filling to allow as much air as possible to
escape from the plumbing and the control system during the filling process.
After turning the power on at the main power panel, the top-side panel display
will go through specific sequences. These sequences are normal and display a
variety of information regarding the configuration of the hot tub control.
Priming Mode – MO19*
This mode will last for 4-5 minutes or you can manually exit the priming mode
after the pump(s) have primed.
RUN PMP5 PURG AIR —-
Regardless of whether the priming mode ends automatically or you manually exit
the priming mode, the system will automatically starts normal heating and
filtering at the end of the priming mode. During the priming mode, the heater
is disabled to allow the priming process to be completed without the
possibility of energizing the heater under low-flow or no-flow conditions.
Nothing comes on automatically, but the pump can be energized by pushing the
“Jets” or “Aux” buttons.
Priming the Pump
As soon as the above display appears on the panel, push the “Jets” button once
to start the Pump in low-speed and then again to switch to high-speed. will
now be running in high-speed to facilitate priming. If the pump has not primed
after 2 minutes, and water is not flowing from the jets in the spa, do not
allow the pump to continue to run. Turn off the pump and repeat the process.
Note: Turning the power off and back on again will initiate a new pump priming
session. Sometimes momentarily turning the pump off and on will help it to
prime. Do not do this more than 5 times. If the pump will not prime, shut off
the power to the spa and call for service.
Important: A pump should not be allowed to run without priming for more than 2
minutes. Under NO circumstances should a pump be allowed to run without
priming beyond the end of the 4-5 minute priming mode. Doing so may cause
damage to the pump and cause the system to energize the heater and go into an
overheat condition.
Exiting Priming Mode
You can manually exit Priming Mode by pressing the “Warm” or “Cool” button.
Note that if you do not manually exit the priming mode as described above, the
priming mode will be automatically terminated after 4-5 minutes. Be sure that
the pump have been primed by this time. Once the system has exited Priming
Mode, the top-side panel will momentarily display the set temperature but the
display will not show the water temperature yet, as shown below.
This is because the system requires approximately 1 minute of water flowing
through the heater to determine the water temperature and display it.
—C
THUNDER BAY UV SPA
Ready Mode and Rest Mode
In order for the spa to heat, a pump needs to circulate water through the
heater. The pump that performs this function is known as the “primary pump.”
Primary pump is a 2-Speed Pump 1, Ready Mode (indicated by ) will circulate
water periodically, using Pump 1 Low, in order to maintain a constant water
temperature, heat as needed, and refresh the temperature display. This is
known as “polling.” Rest Mode (indicated by ) will only allow heating during
programmed filter cycles. Since polling does not occur, the temperature
display may not show a current temperature until the primary pump has been
running for a minute or two. In Rest Mode, the spa will only heat to set
temperature during programmed filter times.
Water Temperature Setting
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THUNDER BAY UV SPA
Show and Set Time-of-Day
Be sure to set the Time-of-Day
Setting the time-of-day can be important for determining filtration times and
other background features. When in the TIME menu, SET TIME will flash on the
display if no time-of-day is set in the memory. 24-hour time display can be
set under the PREF menu.
THUNDER BAY UV SPA
Restricting Operation
The control can be restricted to prevent unwanted use or temperature
adjustments. Locking the panel prevents the controller from being used, but
all automatic functions are still active.
Locking the Temperature allows Jets and other features to be used, but the Set
Temperature and other programmed settings cannot be adjusted.
Temperature Lock allows access to a reduced selection of menu items. These
include Set Temperature, FLIP, LOCK, UTIL, INFO and FALT LOG.
Note:
This note refers to systems that do not keep track of Time-of-Day when powered
down.
If power is interrupted to such a system, Time-of-Day is not stored. The
system will still operate and all other user settings will be stored. If
filter cycles are required to run at a particular time of day, resetting the
clock will return the filter times to the actual programmed periods. When such
a system starts up, it defaults to 12:00 Noon, so another way to get filter
times back to normal is to start up the spa at noon on any given day. SET TIME
will still flash in the TIME Menu until the time is actually set, but since
the spa started at noon, the filter cycles will run as programmed.
Flip (Invert Display)
Unlocking
This Unlock sequence may be used from any screen that may be displayed on a
restricted panel. If the panel has both an UP and a Down button, the ONLY
button that will work in the Unlock Sequence is the UP button. The temperature
will not Unlock if the Unlock sequence is done while the panel is displaying
“LOCK”.
Light Timer Programming
Light Timer Option
If LITE TIMR does not appear in the Main Menu, the Light Timer feature is not
enabled by the manufacturer. When available, the Light Timer is OFF by
default.
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THUNDER BAY UV SPA
Adjusting Filtration
Main Filtration
Filter cycles are set using a start time and a duration. Start time is
indicated by an “A” or “P” in the bottom right corner of the display. Duration
has no “A” or “P” indication. Each setting can be adjusted in 15-minute
increments. The panel calculates the end time and displays it automatically.
Filter Cycle 2 Optional Filtration
Filter Cycle 2 is OFF by default. It is possible to overlap Filter Cycle 1 and
Filter Cycle 2, which will shorten overall filtration by the overlap amount.
Hold Mode
MO37
Hold Mode is used to disable the pump during service functions like cleaning
or replacing the filter. Hold Mode will last for 1 hour unless the mode is
exited manually.
Drain Mode
Some spas have a special feature that allows a pump to be employed when
draining the water. When available, this feature is a component of Hold Mode.
Drain Mode will time out with Hold Mode.
Purge Cycles
In order to maintain sanitary conditions, the pump will purge water from their
respective plumbing by running briefly at the beginning of each filter cycle.
If Filter Cycle 1 is set for 24 hours, enabling Filter Cycle 2 will initiate a
purge when Filter Cycle 2 is programmed to begin.
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THUNDER BAY UV SPA
Preferences
F / C (Temp Display)
Change the temperature between Fahrenheit and Celsius.
12 / 24 (Time Display) (Not used in Simple Mode)
Change the clock between 12 hr and 24 hr display.
RE-MIN-DERS (Reminders)
Turn the display of reminder messages (like “Clean Filter”) On or Off. Note:
Reminders continue to run in the background even when not displayed. So
turning the display of Reminders On or Off does not reset any Reminder counts.
CLN-UP (Clean-up)
Clean-up Cycle Duration is not always enabled, so it may not appear. When it
is available, set the length of time Pump 1 will run after each use. 0-4 hours
are available.
Additional Utilities
Utilities
In addition to INFO, The Utilities Menu contains the following:
A / B (A/B Sensor Temperatures)
When this is set to On, the temperature display will alternate to display
temperature from Sensor A and Sensor B in the heater.
FALT LOG (Fault Log)
The Fault Log is a record of the last 24 faults that can be reviewed by a
service tech.
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THUNDER BAY UV SPA
General Messages
RUN PMP5 PURG AIR —-
Priming Mode MO19 Each time the spa is powered up, it will enter Priming
Mode. The purpose of Priming Mode is to allow the user to run each pump and
manually verify that the pump is primed (air is purged) and water is flowing.
This typically requires observing the output of each pump separately, and is
generally not possible in normal operation. Priming Mode lasts 4 minutes, but
you can exit it earlier by pressing any Temp button. The heater is not allowed
to run during Priming Mode.
CLN
Appears on a regular schedule, e.g. every 180 days. Vinyl covers should be cleaned and conditioned for
maximum life.
CHEK OZ
normal display.
Alternates with temperature or
Appears on a regular schedule, e.g. every 365 days. Filters should be replaced occasionally to maintain proper spa function and sanitary conditions.
—C
Water Temperature is Unknown After the pump has been running for 1 minute, the
temperature will be displayed.
TOO COLD
Too Cold – Freeze Protection A potential freeze condition has been detected,
or the Aux Freeze Switch has closed, and the pump is activated, depending on
how your system was built. The pump is ON for at least 4 minutes after the
potential freeze condition has ended, or when the aux freeze switch opens. In
some cases, the pump may turn on and off and the heater may operate during
Freeze Protection. This is an operational message, not an error indication.
WATR TOO HOT —-
Water is too Hot (OHS) MO29 One of the water temp sensors has detected spa
water temp 110°F (43.3°C) and spa functions are disabled. System will auto
reset when the spa water temp is below 108°F (42.2°C). Check for extended pump
operation or high ambient temp.
J29 Warning MO44 J29 is typically used as a Heater Disable input. As such,
it should not typically be shorted at power-up. This message appears if J29 is
shorted at power-up.
Reminder Messages
C H N G W A T R Alternates with temperature or
normal display.
Appears on a regular schedule, e.g. every 365 days. Check your ozone and/or UV
generator per your spa manufacture’s instructions.
5 R V C C H E K Alternates with temperature or
normal display.
Appears on a regular schedule, e.g. every 365 days. Have a service technician
do a check-up on your spa per your spa manufacturer’s instructions.
Heater-Related Messages
HTR FLOW LOSS —-
Heater Flow is Reduced (HFL) MO16 There may not be enough water flow through the heater to carry the heat away from the heating element. Heater start up will begin again after about 1 min. See “Flow Related Checks” below.
HTR
—-
Heater Flow is Reduced (LF) MO17 There is not enough water flow through the
heater to carry the heat away from the heating element and the heater has been
disabled. See “Flow Related Checks” below. After the problem has been
resolved, you must press any button to reset and begin heater start up.
HTR MAY BE DRY —- WAIT —-
Heater may be Dry (dr) MO28 Possible dry heater, or not enough water in the
heater to start it. The spa is shut down for 15 min. Press any button to reset
the heater start-up. See “Flow Related Checks” below.
Appears on a regular schedule, e.g. every 90 days. Change the water in the spa on regular basis to maintain proper chemical balance and sanitary conditions.
CLN
C O V R Alternates with temperature or
normal display.
HTR DRY —-
Heater is Dry* MO27 There is not enough water in the heater to start it. The
spa is shut down. After the problem has been resolved, you must press any
button to reset and restart heater start up. See “Flow Related Checks”.
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THUNDER BAY UV SPA
HTR TOO HOT —-
Heater is too Hot (OHH)* MO30 One of the water temp sensors has detected
118°f (47.8°C) in the heater and the spa is shut down. You must press any
button to reset when water is below 108°f (42.2°C). See “Flow Related Checks”
below.
PRE5 BTTN TO R5ET —-
A Reset Message may Appear with other Messages. Some errors may require power
to be removed and restored.
Flow-Related Checks Check for low water level, suction flow restrictions,
closed valves, trapped air, too many closed jets and pump prime. On some
systems even when spa is shut down, some equipment may occasionally turn on to
continue monitoring temperature or if freeze protection is needed.
Sensor-Related Messages
5N5R BAL- ANCE
Sensor Balance is Poor MO15 The temperature sensors MAY be out of sync by or
3°F. Call for Service.
°F or °C is replaced by °T The Control System is in Test Mode. Call for
Service. This message can be reset from the topside panel with any button
press.
MEM
Memory Failure – Checksum Error MO22 At Power-Up, the system has failed the
Program Checksum Test. This indicates a problem with the firmware (operation
program) and requires a service call.
Memory Warning – Persistent Memory Reset MO21 Appears after any system
setup change. Contact your dealer or service organization if this message
appears on more than one power-up, or if it appears after the system has been
running normally for a period of time. This message can be reset from the
topside panel with any button press.
CLOK FAIL
Memory Failure – Clock Error* MO20 Contact your dealer or service
organization.
5N5R 5YNC —- CALL FOR 5RVC —-
Sensor Balance is Poor* MO26 The temperature sensors ARE out of sync. The
Sensor Balance is Poor fault has been established for at least 1 hour. Call
for Service.
CNFG FAIL
CALL FOR 5RVC
Configuration Error Spa will not Start Up Contact your dealer or service organization.
5TUK PUMP
5N5R A B
—- CALL
5RVC —-
Sensor Failure Sensor A: MO31, Sensor B: MO32 A temperature sensor or sensor circuit has failed. Call for Service.
Miscellaneous Messages
NO COMM
No Communications The control panel is not receiving communication from the
System. Call for Service.
BETA VER- 5ION —-
Pre-Production Software The Control System is operating with test software.
Call for Service.
A Pump Appears to be Stuck ON MO34 Water may be overheated. POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your dealer or service organization.
HOT
CALL
5RVC
A Pump Appears to have been Stuck ON when spa was last powered – MO35 POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your dealer or service organization.
WATR LEVL
The water level is too low Some systems have a water level detect, and this
message appears if it detects that the water level is too low. * This message
can be reset from the topside panel with any button press.
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THUNDER BAY UV SPA
Reminder Messages
General maintenance helps. The display of Reminder Messages can be suppressed by using the PREF Menu.
Reminder Messages can be chosen individually by the Manufacturer. They may be disabled entirely, or there may be a limited number of reminders on a specific model. The frequency of each reminder (e.g. 7 days) can be specified by the Manufacturer.
Press a Temperature button to reset a displayed reminder message.
CHEK PH
normal display.
Alternates with temperature or
Appears on a regular schedule, e.g. every 7 days. Check pH with a test kit and
adjust pH with the appropriate chemicals.
C H E K C H E M Alternates with temperature or
normal display.
Set ups
Appears on a regular schedule, e.g. every 7 days. Check sanitizer level and other water chemistry with a test kit
and adjust with the appropriate chemicals.
CLN
normal display.
Alternates with temperature or
Appears on a regular schedule, e.g. every 30 days. Clean the filter media as instructed by the manufacturer.
Appears on a regular schedule, e.g. every 30 days. Residual Current Device (RCD) is an important safety device and must be tested on a regular basis to verify its reliability.
Every user should be trained to safely test the RCD associated with the hot tub installation. An RCD will have a TEST and RESET button on it that allows a user to verify proper function.
Warning: If freezing conditions exist, a RCD should be reset immediately or spa damage could result. The end user should always trained to test and reset the RCD on a regular basis.
SC30 Buss fuse 30 Amp. KK-10382 Glass fuse 10 Amp. KK-10376
f3 fuse topside 1/8. KK-11107
Your Hot Tub Parts
2.25″ Small Point 2.25″ Directional 2.25″ Massage Jet 3.5″ Directional Jet 3.5″ Massage Jet 5″ Directional Jet
Jet KK-10039
Jet KK-10040
KK-10041
KK-10050
KK-10051
KK-10052
5″ Massage Jet KK-10053
10″ Waterfall KK-10155
Filter Lid for skimmer KK-10888
SCF filter lid screws (2 per lid) KK-10859
Air Conntrol KK-10184
Waterfall valve KK-10141
Water Diverter KK-10191
Aromatherapy Cap KK-10209
LED Light KK-10213
Pop-Up Speaker KK-10043
Bread Pillow KK-010145
Big Red LX 5 hp 2 speed Pump
KK-10319
86 x 86″/218 x 218 Brown Cover KK-10005
Balboa CN613 BP600/ 2100 (M7)
Control 3 Kw heater
Heater 3kW
KK-10328
KK-10285
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Audio Control (6 Button) KK-11320
UV + Ozone KK-KK-11328
UV 15W lamp kit with sleeve KK-11202
THUNDER BAY UV SPA
CN6013
DIP Switch Functions Fixed-function DIP Switches A1 Test Mode (normally Off).
A8 in Off position not assigned A9 in Off position not assigned A10 in Off position not assigned
A2 In “ON” position, add one high-speed pump (or blower) with Heater. WARNING: Setting DIP switches or jumpers incorrectly may cause abnormal
system behaviour and/or damage to system components. Refer to Switchbank
A3 In “OFF” position, add two high-speed pump with Heater.
illustration on Wiring Configuration page for correct settings for this system.
A4 In “OFF position, add 4 high-speed pump with Heater.
A2, A3 and A4 work in combination to determine the number of high-speed devices and blowers that can run before the heat is disabled i.e A2 and A3 in
A5 In “ON” position, enables Special Amperage Rule B. means heater the ON position and A4 in the OFF position will allow the heater to operate with
shuts off when pump is on high speed
up to 3 high-speed pumps (or two HS Pumps and Blower) running at the same
time. Heat is disabled when the fourth high-speed pump or blower is turned
A6 Persistent memory reset (Used when the spa is powering up to restore factory settings as determined by software configuration).
on. Note: A2/A3/A4 all off = No heat with any high or blower.
J31 Jumper on 1 pin with 2.0kW or smaller heater
A7 in Off position 1 minute cool down for electric heating on for 5
Jumper on 2 pins with 3.0kW or higher heater
minute cool down for gas heating.
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THUNDER BAY UV SPA
LIMITED WARRANTY
Canadian Spa Co. Manufacturing extends the following warranties to the
original purchasers of its portable spas:
Structural Warranty: Canadian Spa Co. warrants structure of the spa shell
against water loss due to structural failure for the period of 10 years from
the date of purchase by the original owner. If in Canadian Spa Co. opinion,
structure proves to be defective Canadian Spa Co. will repair or, at its
option, replace the defective structure without charge to the customer
Surface Warranty: Canadian Spa Co. warrants the acrylic finish against defects
in material and workmanship and specifically against blistering, cracking or
delamination for the period of two (2) years from the original purchase date
to the original purchaser. If, in Canadian Spa Co. opinion, the surface proves
to be defective during this period, Canadian Spa Co. will repair or, at its
option, replace the defective spa shell without charge to the customer.
Plumbing Warranty: Canadian Spa Co. warrants the plumbing of the spa will
remain free from leaks for the period of two (2) years from the date of
purchase to the original purchaser.
Equipment Warranty: Canadian Spa Co. warrants the equipment pack (pump,
heater, and control system) against malfunction and defects in the materials
and workmanship for two (2) years from the date of purchase to the original
purchaser.
Skirting Warranty: Canadian Spa Co. warrants the wood skirting surrounding the
spa to be free from defects in materials and workmanship at the time of
purchase. Because wood is a natural product and subject to weathering, any
fading, crazing, cracking or warping of the wood finish is not covered.
Extent of Warranty: This Limited Warranty applies to portable spas
manufactured after March 31st 2022 and sold by authorised Canadian Spa Co.
dealers to residential retail customers. This Limited Warranty is given only
to the first retail purchaser and terminates upon transfer of ownership. No
warranty is provided on UV lights, light bulbs, light lens covers, filters or
any dealer installed accessories. Cost of installation, removal and/or
shipping of the spa is not covered by this Limited Warranty. In the event
Canadian Spa Co. deems necessary the removal of the spa to a place of repair
or that the spa must be replaced, any and all costs of the spa removal and
replacement; landscaping, decking, fencing and/or structure removal,
alteration and/or replacement; or other costs of providing access to the spa
will be for the purchaser. This Warranty applies only to spas in single
family, residential installations. This Limited Warranty becomes void if the
spa is placed in commercial application.
Guarantee of the insulating cover: Canadian Spa Co. guarantees that the cover
the purchase is free from defects in materials and workmanship. Where the
cover is exposed to strong external influences such as extreme weather
conditions, regular maintenance or protection is essential . Canadian Spa Co.
warrants the cover for the period of two (2) years. Defects caused by misuse
or insufficient care are not covered by the warranty.
TERMS, CONDITIONS AND LIMITATIONS Any defect or damage caused by installation,
alteration or repair by anyone who is not an employee of Canadian Spa Co. or
authorised service technician is not covered by the Warranty. This Warranty
becomes void if the spa has been subjected to misuse, abuse, alteration or
attempted alteration, repairs or attempted repairs by anyone other than an
authorised Canadian Spa Co. service technician, improper installation,
improper water chemistry, improper maintenance, acts of god, or damage caused
beyond the control of Canadian Spa Co. Misuse and abuse shall include any
operation of the spas other than as directed in the Canadian Spa Co. Manual.
Examples of misuse and abuse include, without limitation:
· Damage of the spa surface caused by leaving the spa uncovered while the spa
is empty of water or due to covering the spa with plastic film of any kind.
· Damage to the spa surface caused by contact with cleaners or solvents. ·
Damage caused by the operation of the spas at water temperatures
outside of the range of 2 40 degrees Celsius. · Damage caused by unapproved
sanitizer such as calcium
hypochlorite, tri-chlor type chlorine or any sanitising chemical that may
remain undissolved on the spa surface. · Damage caused by failure to provide
even sufficient support for the spa.
Warranty Performance: In the event of a defect covered under the terms of this
Limited Warranty, notify your authorised Canadian Spa Co dealer. A Canadian
Spa Co. authorised service technician will repair the spa subject to the Terms
and Conditions of this Limited Warranty. Use all reasonable means to protect
the spa from further damage. Reasonable travel charges may be assessed by
Canadian Spa Co. or its authorised service technician if the spa is located
outside the nearest authorised service technician’s service area. This
warranty covers parts ONLY and does not include travel or on-site service
charges unless a Service Contract has been purchased from Canadian Spa Co.
Ltd.
Disclaimers: Canadian Spa Co. or any of its authorised service technicians
shall not be held liable for injury, inconvenience, loss of use, chemical or
water damage, transportation costs, continent liabilities or any other
incidental or consequential costs, expenses or damage as result of any
deficiency or alleged deficiency of the spa. In no event shall Canadian Spa
Co. be liable, for any reason or cause, in excess of the amount paid for the
product. No other warranties, expressed or implied, are valid. No agent,
dealer, distributor, Service Company or other party is authorised to change,
modify or extend the terms of this Limited Warranty in any manner whatsoever.
For Service Support please contact us anytime:
support.canadianspacompany.com
European Head Office: Canadian Spa Company Canada House, Salbrook Road, Salfords, Redhill, Surrey, RH1 5GL, U.K T: +44 1293 82409 www.canadianspacompany.co.uk
France Office: Alliance SAS 2 Impasse Paul Séjourné 66350 Toulouges France T. +33(0) 411 819 773 E: support@canadianspacompany.com
German Office: Canadian Spa Company GmBh Hohenstaufenring 43 45 50674 Köln,
Germany TEL: + 49 22038064038 www.canadianspacompany.de
KM-10235 02/12/22
Canadian Spa Company meets ISO 9001 Standards. When you purchase a hot tub
from Canadian Spa Company the ISO 9001 Certification assures world class
excellence in manufacturing and customer service.
canadianspacompany.com
References
- canadianspacompany.com/pages/warranty-registration
- Support : Canadian Spa Company
- Hot Tubs, Swim Spas, Replacement Covers - Built for Canadian Winters – Canadian Spa UK
- Canadian Spa GmbH