SOUL X20 Smartphone Instruction Manual

: July 29, 2024
: SOUL

Table of Contents

SOUL X20 Smartphone
Notices for the use of phone
Product Overview
Basic Operations
Phone Settings
Troubleshooting
Specifications
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SOUL X20 Smartphone

Notices for the use of phone

CAUTION! Please read carefully these instructions and follow them, in the case of dangerous situations.
Driving safety: It is recommended not to use the phone while driving. If you use it however, turn on the Handsfree mode. Turn off your phone while in an aircraft.
Interference caused by mobile phones affects aviation safety, and thus is illegal to use it on the plane. Please make sure that your mobile phone is turned off when you are on the plane.
In hospital: When using the phone in a hospital, you must submit to the relevant rules specified by the hospital. Any interference caused by wireless devices may affect the performance of the phone.
Approved service: Only approved repair shops can repair mobile phones. If you open the phone and try to fix it yourself, you will void the warranty of the product. Accessories and batteries: Only accessories and batteries approved by the producer can be used. It is recommended that the phone is kept at a minimum of 25mm away from any body part.
Emergency calls : Make sure the phone is turned on and enabled if you wish to make an emergency call. Press the call key and confirm the location, explain what happened and do not close the call.
The battery and charging the battery: It is recommended to fully charge before the first use of the device.
The battery is not removable. Do not puncture or damage the battery in any way. Do not expose/keep/store close to heat sources/in sunlight. Risk of explosion.
Do not expose the battery/product to temperatures above 40 C. Do not dispose the battery/product in fire or drop anywhere. Return defective batteries/products in special centers or to the supplier center.
Warning : We take no responsibility for situations where the phone is used other than as provided in the manual. Our company reserves the right to make changes in the content of the manual without making this public. These changes will be posted on the company website to the product it amends. Also, we are not responsible for any printing errors. The contents of this manual may differ from that in the product. In this case, the latter will be considered.
To avoid the problems that might occur with the service shops approved by Visual Fan S.A. (because Visual Fan reserves the right to stop the collaboration with any service shop which was previously approved and mentioned in the warranty card on the date on which the product batch was sold on the market), before taking a product to the service shop, please check the updated list of approved service shops on Allview website at the section: “Support & Service – Approved service”. For more product details visit www.allviewmobile.com
Do not cover the antenna with your hand or other objects. Failure to comply results in connectivity issues and rapid discharge of the battery.
All applications provided by third parties and installed in this device may be modified and/or stopped at any moment. Visual Fan S.A. will not be responsible in any way for modifications of the services or content of these applications. Any request or question regarding third party applications may be addressed to the owners of these applications.
Due to the used enclosure material, the product shall only be connected to a USB interface of version 2.0 or higher. The connection to the so called power USB is prohibited.
The adapter shall be installed near the equipment and shall be easily accessible.
Do not use the mobile phone in an environment with too high or too low temperature, never expose the mobile phone under strong sunshine or too a wet environment. The maximum operating ambient temperature of the equipment is 40℃.
CAUTION! RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

This device has been tested and meets applicable limits for Radio Frequency (RF) exposure. Specific Absorption Rate (SAR) refers to the rate at which the body absorbs RF energy. SAR limits are 1.6 Watts per kilogram (over a volume containing a mass of 1 gram of tissue) in countries that follow the United States FCC limit and 2.0 W/kg (averaged over 10 grams of tissue) in countries that follow the Council of the European Union limit.

Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. To reduce exposure to RF energy, use a hands-free accessory or other similar option to keep this device away from your head and body. Carry this device at least 25 mm away from your body to ensure exposure levels remain at or below the tested levels. Choose belt clips, holsters, or other similar body-worn accessories which do not contain metallic components, to support operation in this manner. Cases with metal parts may change the RF performance of the device, including its compliance with RF exposure guidelines, in a manner that has not been tested or certified, and use of such accessories should be avoided.

For your safety, it is recommended that, during charging, you don’t keep the device near your body, and that you place it on an inflammable stand. We recommend that, during night time, you put the phone away from you at a minimal distance of 1 meter.

Product Overview

Key Operations

SOUL-X20-Smartphone-1

1	Power button / Fingerprint sensor
2	Speaker/receiver
3	USB type C
4	Flash
5	Volume buttons
6	Back camera / Front camera
7	Proximity and light sensor
8	SIM tray
9	Earphone plug
Keys	Functions
---	---
Home	Short press this button to return home from any application or

interface.

Long press to open the Assistant feature.

Recent| Short press this button to open recent items.

Back

| Press this button to return to the previous interface, or to close the dialog box, options

menu, notification panel or the keypad.

Power| Short press this button to lock or unlock the screen. Long press opens the Google Assistant. Short press + “Volume up” opens the phone’s menu, then you can choose Shut

down, Cancel, Restart or Emergency.

Volume Up| Press to increase the volume.
Volume Down| Press to decrease the volume.

Basic Operations

Switch on
Touch and hold the Power button until the phone switches on. Note: If you have enabled USIM/SIM locking in the Settings menu, enter the correct PIN number upon power-on before you use the phone.
Caution : Three consecutive attempts of entering an incorrect PIN will lock the SIM card. If it is locked, use a PUK provided by the operator to unlock it.
Switch off
Touch the “Power button” + “Volume up” until the Phone Options screen displays. Tap “Shut down” to switch off the phone.
Unlock
Short press the “Power button” light up the screen and according to the clues of the screen interface can be unlocked.

Touch screen Usage
Use your fingers to perform operations directly on icons, buttons, and the on- screen keypad.

Tap/Touch/Click
Tap the icon of an App to start it.
Touch & Hold
Touch and hold an item to display a pop-up menu of options. For example, go to Address Book, touch and hold a contact on the Address Book page, and a menu of options pops up.
Drag
Tap an item on the screen and drag it to another place.
Slide/Sweep
To sweep vertically or horizontally across the screen, you can view apps, pictures, and webpages in a convenient manner.
Scroll
Similar to sweeping, but faster.
Pinch
Put two fingers on the screen to pinch in or out an item, such as a webpage or picture.

Home Screen

Status bar: allows you to view status icons and notices, such as signal, battery, current time and data service.
Notification bar: On the Home screen, tap the status bar and drag it down to display the notification bar. Tap this bar. Then you can view the notices. Touch the return button to switch back to the previous page.
App icon: Tap an app to open it.
Main menu: Tap the arrow and drag it up to enter the App main menu.

Phone Settings

To display the Settings menu, tap the Settings icon directly.

SIM card: In the Settings menu, choose SIM Card. You can then manage your SIM cards on the pop-up page.
Network: In the Settings menu, select WLAN to configure your radio network; or select Traffic usage to configure your mobile data services; or select Mobile Network under More to configure data services of your phone.
Sound: In the Settings menu, choose Sound. The allows you to set the volume, enable/disable vibration during ringing, and select ringtones for incoming calls and messages, as well as enable/disable keypad touch sound effect, touch alert tone, and screen lock tone.
Display: allows you to configure the brightness, wallpaper, automatic device rotation, sleep duration, and font size.
Security: In the Settings menu, choose Security. The Security page allows you to set the screen locking mode and USIM/SIM locking mode. App Permission: allows you to configure certain permissions for an App and monitor their usage.
Anti-theft: allows you to remotely lock the phone or clear all data of it.
Manage apps: In the Settings menu, choose Apps. Then you can view or manage your Apps.
Note: Disable or unload certain apps if available space is less than 100MB.
Message: On the Message page, tap the Menu button and choose Settings. On the Message Settings page, you can enable/disable report sending, create or select a message template, and configure a message alert tone for each short or multimedia message.
Call: To display the Call Settings page, choose Settings on the Call page.

Shortcuts
On the Home screen, lightly drag down the Status bar. On the screen top, a group of shortcuts are displayed, such as Settings, WLAN, Bluetooth, Brightness, Auto-rotate, flashlight Airplane mode and so on. Tap any of them to open it quickly.

Shortcut menu
Provides several easy-to-use shortcut menus on the home screen. On this screen, long press on the screen, the selection menu of the shortcut function menu will pop up. Click the menu of the desired settings and complete the function settings according to the prompts.

Move/Uninstall Apps

Access the App main menu from the Home screen. On the ALL App page, tap and hold an app to be put on the Home screen, and drag it left or right to locate it at a proper place. In this way, a desktop app is created.
On the All App page, tap and hold an app, and drag it to Uninstall on the desktop. In this way, the app is removed from the phone.
Note : You are not allowed to uninstall basic apps of the phone.
On the All App page, tap and hold an app, and drag it to APP Info. on the desktop. In this way, details about the app is displayed.

Call
This phone allows you to make or answer a call, initiate an emergency call, and launch a multi-party call.
On the bottom left of the Home screen, tap the Dial-up icon. The Dial-up page is displayed. Enter a phone number and choose between card 1 and card 2 to make the call. When you enter the number, the phone will automatically search among all contacts a number that best matches the entered numerals, to facilitate your operation.

During a call, tap Add a Call, and this call automatically switches to Silent mode. Enter the number of another contact, tap Dial-up, and the previous call automatically switches to On-hold mode. After the second call is answered, tap Join. In this way, a teleconference is established to achieve a multi-party talk.

Note : You need to subscribe to this service from your carrier before you use it.
You are also allowed to initiate a call by selecting a phone number from the list of contacts or the Message page.

Contacts
Tap Contacts to open it. The Contacts page offers management functions. It allows you to view the list of contacts and related details, make a call or send an SMS to a certain contact, and share the contact.

Contact import: On the Contacts page, tap the Menu button, and choose Import/Export to select a mode for importing or exporting a contact.
Add a contact: On the lower right of the Contacts page, tap the Add button to add a contact to your phone or USIM/SIM. Enter the name and number, and tap Finish. In this way, a contact is created.
Contact list: On the Contacts page, tap the image of a contact. Details about the contact is displayed. This allows you to quickly make a call or send an SMS to the contact.
Search contact: On the Contacts page, tab Search, and enter related information about a certain contact to search it among the List of contacts.

Message
Tab Message on the desktop. Then you can create and send an SMS or MMS.

New message : Tap the Add icon on the upper right of the Message page. The message creating page is displayed. Enter the name or phone number of the target contact into the Recipient bar. The phone will automatically search among the list of contacts for one that best matches the entered info. (You can also select the contact from the list of contacts or groups.)
Input method : Tap the text editing zone to invoke the keypad. Long press the space bar to switch your input method.
Send : After an SMS is complete, tap Send and choose between card 1 and card 2 for sending the SMS.

Browser
Tap Browser to open it. The Browser page allows you to access and manage WAP and WWW webpages.
During a browse, tap the Menu button, choose Bookmark to display the Bookmark list. In addition, tapping the Menu button helps save the webpage that you are viewing to the Bookmark.
Tap the Menu button during a webpage browse: also allows you to share the webpage, search on the webpage, and view history records.
Add a webpage bookmark to desktop : On the Bookmark page, tap and hold a bookmark, and choose “Add shortcut to the Home screen”. In this way, you can add frequently used webpages to the desktop for future access.
Browser settings: Tap the Menu button and choose Settings. The Browser Settings page allows you to configure the browser as desired, such as common content settings and privacy & security settings. Advanced settings allow resetting to default settings.

E-mail
Tap E-mail to open it. The E-mail page is display. On this page, you can send and receive an e-mail via the phone.
For the first time you use this function, enter your e-mail account and password to set up an account. You can also set more accounts for ease of uniform management of all mails.

Google Photos
Google Photos is the home for all your photos and videos that help you find, relive and share your memories. Automatically organized and searchable by the people, places, and things in them, your photos and memories are always easy to find and share.

Clock
Tap Clock to open it. The Clock page is displayed.

Set alarm clock: Tap the alarm clock on the upper left. The Alarm Clock page is displayed.
Add alarm: On the Alarm clock page, tap “+” on the top to add an alarm. Edit the alarm time and tap Finish. When editing the alarm time, select Hour before Minute. For example, in the 12-hour format, select 8 as the hour and 0 as the minute, and select a.m.

Multimedia Function
The phone also supports many multimedia functions, such as camera, music, and recorder. Tap any icon of theirs to open any one of them.

Manage File
This function allows you to copy, paste, share and delete a file stored on the SD card or other memory cards.

Search
On the Home screen, Tap Google, and enter keywords. In this way, you can search for a webpage, app, contact, and music. The result will be displayed below the search bar.

Voice Search
Control your phone, favorite apps, and your connected home while on the go using your voice.

Google Play
Google Play brings together all of the entertainment you love and helps you explore it in new ways, anytime, anywhere. We’ve brought the magic of Google to music, movies, TV, books, magazines, apps and games, so you get more from your content every day.

Troubleshooting

To save time and avoid unnecessary cost, please conduct the following checks before contacting our after-sale personnel:

Unable to turn on the phone: Check whether you have tapped and hold the Power button for over two seconds. Check whether the battery runs out. If yes, charge it.
Poor signal: It is possibly because of where you are, for example, on the basement or near a high-rise, that deteriorates the reachability of radio waves. Please move to someplace with better signal reachability.
Echo or noise: The network trunk line of certain carriers may be in poor quality. Please tap the hang-up icon and redial, so that you may switch to another trunk line with better quality.
Unable to charge the battery: Your battery may fail. Please contact the dealer.
SIM card error: The metal surface of the SIM card is dirty. Rub the metal contact terminals with a clean dry cloth.
The SIM card is not installed properly. Install it again as specified in the user manual.
The SIM card breaks down. Contact the network service provider.
Unable to enter anything into Phone Book: This is possible because that your phone book memory is full. Please delete needless data from Contacts.

Specifications

General	Language	EN, RO, PL, a.s.o.
Network	2G:

900/1800MHz SIM1&SIM2

4G: FDD

800/1800/2100/2600MHz

TDD: 2600MHz SIM1&SIM2

Dual SIM| Y
SIM| 2 x nano SIM
Dimensions| 168.7 x 76.7 x

8.96 mm

Weight| 210g
Display| Resolution| 1080*2460px
Dimensions| 6.78”
Characteristics| CPU| Helio G99， Cortex-A76 Octa-Core up to 2.2Ghz
| Graphic processor|
---|---|---
OS| Powered by AndroidTM 13
GPS| Y
A-GPS| Y
RAM & Flash memory| 8GB + 128GB
Multitasking| Y
FM radio| Y
Micro SD| <256GB, 1xSIM
Sound| Speaker| Y
Video| Render| ****

2K 1440P

Internet render| 2K 1440P
Camera| Camera resolution| 50MP AF +

2MP+VGA / 8MP

| |
---|---|---
Video recording| 2K 1440P
LED flash| Y
Data| EDGE| Class 12
GPRS| Class 12
Bluetooth| Class 5.2

WLAN

| WiFi 802.11

a/b/g/n/ac (2.4GHZ+5GHZ)

3G| DL 42Mbps/ UL 11.5Mbps
4G| DL 150Mbps/UL 390Mbps
USB| 2.0 Type C
Hotspot| Tethering WiFi/USB / BT
Sensors| Accelerometer| Y
Proximity sensor| Y
Fingerprint sensor| Y
| |
---|---|---
Light sensor| Y
NFC| Y

Battery

9V / 2A

12V / 1.5A

Output power| ** 18W
Average efficiency in active mode| 85% (9V/2A)
Absorbed power in a no load regime| 0.05W
| |
---|---|---
Box content| Phone, charger, USB cable, user manual, warranty certificate, SIM needle
Model:| Soul X20
---|---
| Supported Bands MHz)| Max Power
| GSM900:|
| | 33dBm
| Tx 880-915, Rx 925-960|
| GSM1800:|
| | 30dBm
| Tx 1710-1785, Rx1805-1880|
| **

WCDMA Band I:

|
WWAN| Tx 1920-1980, Rx2110-2170| 23dBm
| ****

WCDMA Band VIll:

Tx 2500-2570, Rx2620-2690

| 23dBm
---|---|---
LTE Band 8:

Tx 880-915, Rx 925-960

| 23dBm
LTE Band 20:

Tx 832-862, Rx791-821

Excessive sound pressure from earphones and headphones can cause hearing loss. To prevent possible hearing damage, do not listen at high volume levels for long periods. The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range.

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