DREAME H14 Pro Wet and Dry Vacuum User Manual

DREAME H14 Pro Wet and Dry Vacuum

Specifications

• Product Name: Dreame H14 Pro Wet and Dry Vacuum
• Power Source: Direct current
• Compliance: Part 15 of FCC Rules

Product Information

Overview

The Dreame H14 Pro Wet and Dry Vacuum is designed for optimal performance with features such as self-cleaning, multiple cleaning modes, and a user-friendly display screen.

Packing List

• Spare Brush Roller
• Replacement Filter
• Handle
• Cleaning Brush
• Charging Base
• Main Body Vacuum

Installation

To install the handle, insert it vertically into the port on the top of the appliance until you hear a click. To disassemble, press in the contacts and pull the handle upwards simultaneously.

Usage Instructions

1. Power On/Off: Use the power switch to turn the vacuum on or off.
2. Cleaning Modes: Select from Auto, Ultra, Suction, or Custom modes using the mode switch.
3. Cleaning Solution: Fill the clean water tank with cleaning fluid intended for use with the appliance. Use the cleaning solution port to distribute it intelligently.
4. Display Screen: Monitor cleaning modes, battery status, error messages, and more on the display screen.

FAQ

Q: What should I do if I encounter an error message on the display screen?

A: If you see an error message, refer to the Error Prompts and Solutions table in the user manual to troubleshoot and resolve the issue.

Q: Can I use any cleaning fluid with this vacuum?

A: It is recommended to use Dreame cleaning fluid specifically intended for use with this appliance to ensure optimal performance and safety.

• The illustrations in this manual are for reference only. Please refer to the actual product.
• THANK YOU FOR PURCHASING THIS DREAME WET AND DRY VACUUM.

Registration Quick Start

• Welcome to register a Dreame account by scanning the QR code. You are available for the User Manual and Special Offers.
• The high-quality product is engineered for optimal performance. If you have any questions about the product, please contact us: at support.us@dreame.tech.

Safety Information

IMPORTANT SAFETY INSTRUCTIONS

• When using an electrical appliance, basic precautions should always be followed, including the following:
• READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire, and/or serious injury.
• WARNING- To reduce the risk of fire, electric shock, or injury.
• Do not use outdoors. Do not use on wet surfaces during charging.
• Do not allow it to be used as a toy. Close attention is necessary when used by or near children, pets, or plants.
• Use only as described in this manual. Use only the manufacturer’s recommended attachments.
• Do not use a damaged cord or plug. If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center.
• Do not pull or carry by cord, use the cord as a handle, close a door on the cord, or pull the cord around sharp edges or corners. Do not run the appliance over the cord. Keep the cord away from heated surfaces.
• Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.
• Do not handle charging base, including charging base plug, and charging base terminals with wet hands.
• Do not put any objects into openings. Do not use any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
• Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• To reduce the risk of fire, do not use a flammable or combustible liquid to clean a floor.
• Do not use without a water tank and/or filter in place.
• Prevent unintentional starting. Ensure the switch is in the off-position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing an appliance that has the switch on invites accidents.
• Recharge only with the charging base specified by the manufacturer. A charging base that is suitable for one type of appliance may create a risk of fire when used with another one.
• Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts the eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified battery packs may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
• Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130℃ /266℉ may cause an explosion.
• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions.
• Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the appliance is maintained.
• Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
• Always turn off this appliance before cleaning and maintenance.
• To reduce the risk of fire and electric shock due to internal component damage, use only dream cleaning fluid intended for use with this appliance. See the Cleaning Fluid section of this manual.
• WARNING: To reduce the risk of fire and electric shock due to internal component damage, use only Dreame Trading (Tianjin) Co., Ltd. HFF3 cleaning fluid intended for use with the appliance.
• This appliance contains non-replaceable batteries.
• The appliance should be stored, used, and charged only in the temperature range of 4℃ /39.2℉ ~40℃ /104℉
• Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.
• When the battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws, or other small metal objects, that can make a connection from one terminal to another.
• Shorting the battery terminals together may cause burns or a fire.
• Risk of injury. A brush may start unexpectedly. Keep the switch in the off position before cleaning or servicing.
• To reduce the risk of electric shock, the appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way.
• If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
• SAVE THESE INSTRUCTIONS

Household use only

| Direct current
---|---
| Alternating current

FCC

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference,
2. this device must accept any interference received, including interference that may cause undesired operation.

Warning: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used under the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

MPE caution

To satisfy FCC / IC RF exposure requirements, a separation distance of 20 cm or more should be maintained between the antenna of this device and persons during device operation.
To ensure compliance, operations at closer than this distance are not recommended.

Product Overview

Packing List

Vacuum

1. Self-Cleaning Button
2. Mode Switch
3. Power Switch
4. Auto Distribute Switch
   • Turn on/off the function of distributing the cleaning solution intelligently
5. Display Screen
6. Cleaning Solution Port
7. Cleaning Solution Box
8. Clean Water Tank Release Button
9. Clean Water Tank Handle
10. Clean Water Tank
11. Brush Roller Cover release Buttons
12. Brush Roller Release Button
13. Omnidirectional Wheel
14. Voice Prompt/Wi-Fi Button
    • Press briefly to activate the voice prompt or adjust the volume
    • Press and hold to start Wi-Fi setup/Reset Wi-Fi
15. Used Water Tank Release Button
16. Used Water Tank Handle
17. Used Water Tank

Charging Base

1. Air-Drying Outlet
2. Accessory Storage Slot
3. Charging Contacts
4. Air-Drying Inlet
5. Power Cord

Display Screen

1. Auto Mode
2. Ultra Mode
3. Suction Mode
4. Custom Mode
5. Drying Mode
   • When the drying mode is on, both icons will illuminate.
6. Dust Concentration Indicator/ Drying Process Indicator
   • The color of the indicator changes with the amount of dirt in real-time when in use.
   • The indicator indicates the drying process.
7. Charging/Low Battery Indicator
8. Error Messages
9. Wi-Fi Indicator
10. Cleaning Solution Status Indicator
    • Solid On: Diluting function enabled
    • Flashing: Low dilution level
    • Note: If the appliance is not working properly, the display screen will show an error message or error code.
    • Please refer to the Error Prompts and Solutions table to find your solution.

Installation

Installing the Handle

• Insert the end of the handle vertically into the port on the top of the appliance as indicated until you hear a click.
• Note: To disassemble, extend a hard object into the hole of the appliance as indicated to press in the contacts and pull the handle upwards at the same time.

Charging

1. Place the charging base against a wall on level ground and connect it to a power source. Fully charge the appliance before first use.
2. Place the appliance on the charging base. When the number on the display screen reaches 100, the battery is fully charged.

Charging/Low Battery Indicator

• Orange  Breathing: Battery level ≤ 20% (charging)
• Green Breathing: Battery level > 20% (charging)
• Solid Green: Fully charged
• Solid Orange: Battery level≤20%

Note:

• If there is no operation within 10 minutes of being fully charged, the vacuum will enter sleep mode. Please restart the appliance if you need to use it.
• To extend the battery lifetime, the battery keeps cooling down automatically after you have used the appliance for a long time.

Connecting with the Dreamehome App

1. Download the Dreamehome App
   • Scan the QR code on the appliance, or search “Dreamehome” in the app store to download and install the app.
   • Note:
   • Only 2.4 GHz Wi-Fi is supported.
   • Due to upgrades in the app software, the actual operations may differ from the directions in this manual. Please follow the instructions based on the current app version.
2. Add Device
   • Press the power switch briefly to power it on.
3. Press and hold the voice prompt/Wi-Fi button located on the back of the appliance to set up a Wi-Fi connection. The Wi-Fi indicator pulses in white, and the voice prompt says, Waiting for the network configuration.
4. Open the Dreamehome app and scan the same QR code on the appliance again to add the device. Please follow the prompts to finish the Wi-Fi connection.

Wi-Fi Indicator

• Breathing: To be connected
• Blinking: Connecting/OTA upgrading
• On: Connected
• Note: The appliance will exit the network connection if there is no operation for 10 minutes, or if the network connection fails. To reset Wi-Fi, please repeat the steps above and complete the connection according to the prompts in the app.

How to Use

Filling the Clean Water Tank

1. Press the Clean Water Tank release button to remove the tank. Open the tank cover and fill the tank with clean water.
2. Install the Clean Water Tank and ensure it clicks into place.

Adding Cleaning Solution

1. Open the cover of the cleaning solution box, fill it with the cleaning solution, and close the cover tightly.
2. Turn on the auto distribute switch, and then the screen will light up. The appliance will intelligently adjust the ratio of cleaning solution to water according to the dirt on the floor to clean the floor efficiently.

Note:

• Please add the cleaning solution directly into the cleaning solution box when in use. The appliance will adjust the dilution ratio according to the app settings and the dirt condition.
• Do not use any liquids other than the officially approved clean solution. The clean solution is available on the official online store.
• The screen flashes to indicate that the cleaning solution is exhausted. Please refill the cleaning solution in time.
• If the cleaning solution is not used temporarily, please turn off the auto-issue switch.

Starting Cleaning

• Gently step on the brush cover and recline the appliance backward. Press the power switch to start/stop operating.
• If the appliance is in the upright position while working, the current task will be suspended.
• The appliance is designed for lying flat at a 180-degree angle, enabling it to reach and clean under low-profile furniture.

Note:

• Do not vacuum any foamy liquids.
• Make sure the appliance is in the upright position before turning off the power while the appliance is lying flat.
• The appliance is suitable for cleaning floors, marble, tiles, and other hard surfaces.
• When the appliance is in operation, do not lift it off the ground, move it or tilt it. Otherwise, the used water may flow into the motor.
• The LED lighting function is enabled by default and only lights up during floor washing. This function can be disabled through the APP.

Switching Modes

• Press the mode switch to switch modes according to your needs.

Auto Mode

• The appliance will intelligently adjust the suction power according to the stains on the ground.

Ultra Mode

• Preparing ultra mode, please wait for 30 seconds. This mode is suitable for deep cleaning.

Suction Mode

• If the suction mode is selected, the appliance will vacuum water only; the brush roller will not be dampened, and no water will be dispensed from the Clean Water Tank.

Custom Mode

• Suction power, water volume, etc. can be adjusted within the APP. The main body will start working according to the settings in the APP.

Emptying the Used Water Tank

1. Press the Used Water Tank release button to remove the tank.
2. Press the Used Water Tank cover release buttons to remove the tank cover. Pour out the used water and use the solid waste filter basket to separate the solid waste from the used water.
   • Note: The solid filter basket is a detachable component. The appliance can be used normally after the part is removed.
3. Re-install the Used Water Tank until you hear a click.

Self-Cleaning With Hot Water & Drying Mode

1. Place the appliance back onto the base. Ensure that the water in the Clean Water Tank is sufficient for self-cleaning.
2. Briefly press the self-cleaning button on the top of the handle to start/stop self-cleaning.
3. Empty the Used Water Tank after self-cleaning is completed and drying mode has been engaged. Press the button to exit drying mode.
4. Press and hold the self-cleaning button to enter the drying mode settings and select the default drying mode.

Note:

• If the auto-distribute switch is on, the appliance will use the cleaning solution automatically by default for self-cleaning.
• Do not touch the brush roller, hot water, or heating module of the charging base while self-cleaning with hot water.
• The self-cleaning function can be enabled only when the appliance is being charged and the battery level is more than 15%. If the battery level is lower, please charge to 15% before starting self-cleaning.
• The relevant parameters claimed by this product may be affected by environmental temperature, humidity, altitude, or other factors. The test results may have a deviation of ±10%, which shall be subject to the actual situation.

Restore Factory Settings

• Press and hold the voice prompt/Wi-Fi button and the self-cleaning button for 3 seconds to restore factory settings.

Care & Maintenance

Tips:

• Turn off the appliance before maintenance. Do not touch the power switch.
• Replace parts if needed. The parts must be replaced by those available from the manufacturer or its service agent
• If the appliance is not used for an extended period, fully charge it, unplug the power plug, and store the appliance in a cool, low-humidity environment away from direct sunlight.
• To avoid over-discharge of the battery, charge the appliance at least once every 3 months.

Cleaning the Used Water Tank

1. Press the Used Water Tank release button to remove the tank.
2. Press the Used Water Tank cover release buttons to remove the tank cover. Remove the filter from the Used Water Tank cover.
3. Rinse the Used Water Tank, including the separation motor on the tank cover, solid waste filter basket, and tank cover with water. Use the provided cleaning brush to clean the inner walls of the tank.
4. Re-install the filter and the Used Water Tank cover. Then re-install the Used Water Tank until you hear a click.

Note: It is recommended to clean the Used Water Tank in time after each use, as well as before and after the self-cleaning.

Cleaning the Filter

1. Remove the filter and gently knock off the floating dust on the surface.
2. When the filter is dirty and needs washing, rinse it with water. It must be completely dry before use.
   • Note: Replacing the filter every 3 to 6 months is recommended.

Cleaning the Solid Waste Filter Basket

• Remove the Used Water Tank and the tank cover. Then, detach the solid waste filter basket to clean it.

• To reassemble, align the bottom of the Used Water Tank cover with the positioning holes on the solid waste filter basket. Insert it properly until you hear a click.
  

• Insert it properly until you hear a click.

• Note: The solid filter basket is a detachable component. The appliance can be used normally after the part is removed.

Cleaning the Tube and the Dirt Sensor

• Remove the Used Water Tank. Wipe the tube and the dirt sensor with a wet cloth before use.
• Note: Do not rinse the tube or the dirt sensor.

Cleaning the Brush Assembly

1. Press the brush roller cover release buttons to remove the brush roller cover.
2. Press the brush roller release button and pull the handle to take out the brush roller.
3. Clear any hair and debris caught on the brush roller with the provided cleaning brush. Rinse the brush roller and the cover with clean water and dry it completely.
4. Wipe the suction inlet with a dry cloth or wet tissue.
5. Re-install the brush roller and the brush roller cover until you hear a click.

Note:

• Do not rinse the brush assembly with water.
• Clean as needed. Replacing the brush roller every 3 to 6 months is recommended.
• Ensure the Used Water Tank is removed or empty before laying the appliance on its side to clean the roller brush.

Troubleshooting

If an error occurs, the appliance will stop working. Please refer to the following table for troubleshooting. If the problem persists, please contact the customer service.

until the temperature returns to normal.
The Used Water Tank is full.| Empty the Used Water Tank.
The parts are not installed in place.| Ensure all parts are properly in place.
The appliance charges slowly.| The temperature of the battery is too low or too high.| Wait until the battery’s temperature returns to normal.
The suction power of the appliance is weak.| The filter is clogged.| Clean the filter.
The suction inlet or tube is blocked by a foreign object.| Clean the tube and the suction inlet.
The motor is making a strange noise.| There is too much dirty water in the Used Water Tank.| Empty the Used Water Tank.
The suction inlet is blocked.| Clear any blockage in the suction inlet.
The battery level indicator on the display screen does not light up while charging.| The charging base plug is not inserted into the electrical outlet properly.|

Make sure the charging base plug is inserted in place.

The appliance is not placed onto the charging base properly.| Make sure the appliance is placed onto the charging base properly.
No water is coming out of the appliance.| The Clean Water Tank is not properly installed in place, or the water in the Clean Water Tank is insufficient.| Re- install or fill the Clean Water Tank.
It takes 30 seconds to dampen the brush roller.| Turn on the appliance and check again after a while.
The vent leaks water.| A collision or a sharp pull causes water to enter the motor.| Move the appliance gently back and forth while it is turned on.
---|---|---
The filter is not completely dry after being cleaned.| Dry the filter completely before use.
Self-cleaning fails.| The brush roller may be jammed by large debris.| Remove the brush roller cover to check and clean the brush roller.
The appliance is not being charged.| Make sure the appliance is being charged before enabling the self-cleaning function.
Self-cleaning cannot be enabled if the battery level is lower than 15%.| Self- cleaning can only be enabled while the appliance is being charged and the battery level is more than 15%
The Used Water Tank is not installed in place, or the Used Water Tank is full.| Re-install or empty the Used Water Tank.
The Clean Water Tank is not installed in place, or the water in the Clean Water Tank is insufficient.| Re-install or fill the Clean Water Tank.
Poor drying performance.| The air outlet and air inlet of the charging base may be blocked.| Check and clear the blockage of the air outlet and air inlet.

The drying mode does not work.

| The drying mode cannot be enabled if the battery level is lower than 15%.| After self-cleaning is complete, the appliance will automatically start the drying process once it is charged to 15%.
Wi-Fi Connection fails.| The Wi-Fi network password is incorrect.| Make sure the password used to connect to your Wi-Fi network is correct.
The appliance does not support a 5 GHz Wi-Fi connection.| Make sure the appliance is connected to a 2.4 GHz Wi-Fi connection.
The Wi-Fi signal is weak.| Check whether the appliance is in an area with good Wi-Fi coverage.
The appliance may not be ready to be configured.| Please exit and re-enter the app, and then try again as instructed.

Error Prompts and Solutions

• If the appliance is not working properly, the screen display will show an error message.
• Please refer to the below table to find your solution.

persists, please contact customer service.
F1-F6
H1-H6
H7| Battery overheating| Wait until the battery’s temperature returns to normal, then continue to use the appliance.

Specifications

Vacuum

Model| HHR31A| Rated Power| 400 W
Rated Voltage| 21.6 V __| Charging Time| Approx. 3.5 hours
Clean Water Tank Capacity| 880 mL/29.8 fl oz| Used Water Tank Capacity| 650 mL/22 fl oz
Operation Frequency| 2400-2483.5 MHz| Maximum Output Power| ＜ 20 dBm
Charging Base
Model| HCBM| Rated Power Input*| 270 W
Rated Input| 120 V 60 Hz 0.8 A（charging)| Rated Output| 27.5 V     1.68 A

• The rated input power refers to the power measured during a representative cycle for entering the drying mode.

Battery Disposal and Removal

• The built-in lithium-ion battery contains substances that are hazardous to the environment. Before disposing of the battery, make sure the battery is removed by qualified technicians and discarded at an appropriate recycling facility.
• the battery must be removed from the appliance before it is scrapped;
• the appliance must be disconnected from the supply mains when removing the battery;
• the battery is to be disposed of safely.

Removal Guide

1. Remove the screw plug at the top of the back of the appliance and remove the screw with a screwdriver.
2. Use a proper tool to remove the display assembly and disconnect the cables.
3. Use a screwdriver to remove all the fixing screws from the body.
4. Remove the screws on the battery pack assembly and then remove the battery cover.
5. Disconnect the battery pack’s connector cables and remove the battery from the battery pack assembly.

CAUTION:

• Before removing the battery, disconnect the power and run out the battery as much as possible.
• Unneeded batteries should be discarded at an appropriate recycling facility.
• Do not expose to high-temperature environment to avoid risks of explosion.
• Under abusive conditions, liquid may be ejected from the battery. If contact occurs, flush with water and seek medical help.
• The word “dreame” is the abbreviation of Dreame Technology Co., Ltd. and its subsidiaries in China.
• It is the transliteration of the company’s Chinese name which means striving for excellence in every endeavor and reflects the company’s vision of continuous pursuit, exploration, and search in technology.
• For more information, please visit https://global.dreametech.com Manufactured by: Dreame Trading (Tianjin) Co., Ltd.
• Address: Room 2112-1-1, South District, Finance and Trade Center, No.6975 Yazhou Road, Dongjiang Bonded Port Area, Tianjin Pilot Free Trade Zone, Tianjin, China
• Tel: +1 866-977-5177 Made in China

References

• Dreame Global | Smart Robot Vacuum Cleaners

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