EMPIRE FP24FP2(0123)L(NP)-1 Vail Vent Free Gas Fireplaces

Product Specifications

• Model: EMPIRE VFP24FP33L10P-1
• Types: Unvented Gas Fireplace Hydraulic Thermostat, Millivolt, Intermittent Pilot
• BTU Unit: 10,000 (for specific models)

Product Usage Instructions

Important Soot Prevention Steps:

Follow these steps to prevent soot formation:

1. Ensure air shutter is set to specifications.
2. Clean burner, venturi, and air shutter regularly.
3. Avoid direct fan drafts into the fireplace.
4. Avoid placing trash or logs on the log set during operation.
5. Avoid scented air fresheners and candles while in operation.
6. Place lava rocks only on the fireplace floor.
7. Avoid placing rock wool over large ports of the burner.
8. Check ceramic media level in the burner.
9. Annual inspection and cleaning recommended by a professional.
10. Install logs according to the provided instructions.

Setting the Air Shutter:

Refer to the table in the manual for specific air shutter settings for each model. For natural gas models, the air shutter setting must be 1/16. Use a round object to test the setting.

Frequently Asked Questions

• Q: How often should I clean my fireplace?
  • A: It is recommended to clean and inspect your fireplace annually to prevent malfunction and soot formation.
• Q: Can I use scented candles while operating the fireplace?
  • A: It is advised to avoid using scented candles as they may produce soot and affect the operation of the fireplace.

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INSTALLATION INSTRUCTIONS AND OWNER’S MANUAL

The Vail Vent-Free Gas Fireplaces
INSTALLER:
Leave this manual with the appliance.
CONSUMER:
Retain this manual for future reference.
WARNING FIRE OR EXPLOSION HAZARD Failure to follow safety warnings exactly could result in serious injury, death or property damage. — Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of this or any other appliance. — WHAT TO DO IF YOU SMELL GAS · Do not try to light any appliance. · Do not touch any electrical switch;
do not use any phone in your building. · Leave the building immediately. · Immediately call your gas supplier
from a neighbor’s phone. Follow the gas supplier’s instructions. · If you cannot reach your gas supplier, call the fire department. — Installation and service must be performed by a qualified installer, service agency or the gas supplier.

UNVENTED GAS FIREPLACE HYDRAULIC
THERMOSTAT MODELS:
VFP24FP2(0,1,2,3)L(N,P)-1
MILLIVOLT MODELS:
VFP24FP3(0,1,2,3)L(N,P)-1 VFP24FP3(0,1,2,3)L10(N,P)-1 (10,000 BTU UNIT)
INTERMITTENT PILOT MODELS:
VFP24FP7(0,1,2,3)L(N,P)-1 VFP24FP7(0,1,2,3)L10(N,P)-1 (10,000 BTU UNIT)
WARNING If not installed, operated and maintained in accordance with the manufacturer’s instructions, this product could expose you to substances in fuel or from fuel combustion which can cause death or serious illness. This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided. Refer to page 7. WATERVAPOR:ABY-PRODUCTOFUNVENTED ROOM HEATERS Water vapor is a by-product of gas combustion. An unvented room heater produces approximately one (1) ounce (30ml) of water for every 1,000 BTU’s (.3KW’s) of gas input per hour. Refer to pages 7 and 8.
Page 1

Page 2

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IMPORTANT SOOT PREVENTION STEPS

NOTICE IMPORTANT NOTICE
INSTALLER – SERVICE PERSON – HOMEOWNER
SOOT MAY BE CREATED IF THE FOLLOWING DIRECTIONS ARE NOT FOLLOWED.

1. Ensure the air shutter is set to the specification. See Figures 1 and 3 and the table on page 4.
2. Ensure burner, venturi, and air shutter are free of dirt, lint animal hair (i.e. cat and dog) or anything that may block the needed air flow. See Cleaning and Servicing, page 18.
3. WARNING: Do not allow fans to blow directly into the fireplace. Avoid any drafts that alter burner flame patterns. Pay particular attention to ceiling fans and exhaust fans.
4. Do not place trash, logs or other articles on the log set during operation.
5. Avoid the use of scented air fresheners while the log set is in operation. A residue can be produced which may produce soot.
6. Avoid the use of decorative or scented candles while the log set is in operation. Soot may be produced from the by-products of a burning candle. Some candles also produce soot.
7. Do not place lava rocks on burner or burner ports. The lava rocks should only be placed on the fireplace floor.
8. Do not place rock wool (embers) over the large ports of the burner.
9. Check level of ceramic media in burner, if the burner has ceramic media. Burner should be full, up to the level of the openings in the burner top.
10. Annual inspection and cleaning by your dealer or qualified service technician is recommended to prevent malfunction and/or sooting.
11. Install logs according to the installation instructions. Do not alter log placement from the prescribed layout in this manual.
12. Verify the venturi tube is not bent or distorted, The main burner orifice must be centered in the venturi tube for proper combustion and to prevent sooting.

Verify the air shutter for the correct setting. Refer to the tables for specific air shutter settings for each model. Natural Gas Models – The air shutter setting must be 1/16″. See Figures 1 and 2 and Table 1 on page 4.
NOTICE: Orifice shield removed for photo clarity. Figure 1 – 1/16″ Opening Shown
Test 1/16″ air shutter setting with a round object like a drill bit. The object should barely slide between the opening. See Figure 2.
Figure 2 – 1/16″ Opening Shown Propane Gas Model – The air shutter setting must be “fully open.” See Figure 3 and table on page 4. The air shutter setting must be set to the maximum opening.

31034. 11-17-0120

NOTICE: Orifice shield removed for photo quality. Figure 3 – Air Shutter Fully Open
Page 3

PRODUCT SPECIFICATIONS

NATURAL GAS

Hydraulic

Millivolt

IP

Regulator Pressure Setting

6.0

3.5

3.5

Gas Inlet Pressure – Maximum

10.5

10.5

10.5

Gas Inlet Pressure – Minimum

7.0

5.0

5.0

MODEL VFP24FP2(0,1,2,3)LN VFP24FP2(0,1,2,3)LP

GAS N P

VALVE TYPE Hydraulic Hydraulic

ORIFICE #49 #55

PROPANE GAS

Hydraulic

Millivolt

IP

10.0

10.0

10.0

13.0

13.0

13.0

11.0

11.0

11.0

BTUH MAX. RATE 20,000 20,000

BTUH MIN. RATE 10,000 10,000

VFP24FP3(0,1,2,3)LN

N

VFP24FP3(0,1,2,3)LP

P

Millivolt

43

Millivolt

55

20,000 20,000

14,000 14,000

VFP24FP3(0,1,2,3)L10N

N

VFP24FP3(0,1,2,3)L10P

P

Millivolt

53

Millivolt

64

10,000 10,000

10,000 10,000

VFP24FP7(0,1,2,3)LN

N

VFP24FP7(0,1,2,3)L,P

P

IP

43

20,000

IP

55

20,000

14,000 14,000

VFP24FP7(0,1,2,3)L10N

N

IP

VFP24FP7(0,1,2,3)L10P

P

IP

TABLE 1 – AIR SHUTTER OPENING

Model

Air Shutter Opening

VFP24FP2(0,1,2,3)LN

1/16

53

10,000

64

10,000

10,000 10,000

TABLE 2 – AIR SHUTTER OPENING – PROPANE GAS MODELS

Model

Air Shutter Opening

VFP24FP2(0,1,2,3)LP

Fully Open

VFP24FP3(0,1,2,3)LN

1/16

VFP24FP3(0,1,2,3)LP

Fully Open

VFP24FP3(0,1,2,3)L10N

1/16

VFP24FP3(0,1,2,3)L10P

Fully Open

VFP24FP7(0,1,2,3)L,N

1/16

VFP24FP7(0,1,2,3)LP

Fully Open

VFP24FP7(0,1,2,3)L10N

1/16

FBB6 VPP1A-22

ACCESSORIES Automatic Blower Aged Brick Liner

VFF24HP-1

Hammered Pewter Trim Kit

ACCESSORIES FOR MILLIVOLT AND INTERMITTENT MODELS ONLY

FRBC

Battery Operated Remote Control

FRBTC FREC FWS TMV TRW

Battery Operated Remote Control w/Thermostat Electric Remote Control Wall Switch
Wall Thermostat Millivolt – Reed Switch Wireless Remote Wall Thermostat

VFP24FP7(0,1,2,3)L10P

Fully Open

Page 4

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FIREPLACE DIMENSIONS
G

AD

Q
E B

K

L

M

C

INDEX LETTER

DIMENSION DESCRIPTION

A B C D E F G K L M Q N/A – Not applicable for this unit.

The maximum height of firebox face (excluding standoffs) The maximum width of the firebox face (excluding nailing flanges)
The maximum depth of the firebox The height of the firebox opening The width of the firebox opening The interior depth of the firebox (not shown) The rear exterior width of the firebox (not shown) Height from the bottom of the box to the gas line opening Depth from the front of the box to gas line opening Depth from rear of box to gas line opening Distance from floor to fireplace opening

VFP24 Dimensions in Inches
26-1/2 23 11
17-1/2 19-1/2 9-3/8 17-1/4 2-5/8 4-13/16 6-1/8 4-7/8

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Page 5

Minimum Wall and Ceiling Clearances
34 3/16″ (843mm)
Top of Opening 4″
(101mm)

CLEARANCES

Mantel Clearances for Built-in Installation

15 3/16″ (386mm)
14 7/16″ (367mm)
13 11/16″ (348mm)

Mantel
12″ (305mm)
10″ (254mm)
8″ (203mm)
6″ (152mm)

12 15/16″

4″

(329mm)

(102mm)

2 1/2″

9 11/16″

(63mm)

(246mm)

8 15/16″

(227mm)

Figure 4
This fireplace can be installed with zero clearance to combustible material. When facing the front of the appliance the minimum clearances to
combustible construction (material) are the following: 1. Clearances from the right side or left side of the fireplace opening
to any combustible wall or material should not be less than 4 inches.
2. Clearances from the top of the fireplace opening to the ceiling should not be less than 34-3/16 inches.

Top of Opening
Figure 5

COMBUSTIBLE MATERIAL

Do not attach combustible material to the mantel of your fireplace. This is a fire hazard.

No greeting cards, stockings or ornamentation of any type should be
placed on or attached to the fireplace. This is a heating appliance. The flow of heat can ignite combustibles.

Page 6

Figure 6

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SPECIFICATIONS

MODEL

VFP24FP3L VFP24FP7L

VFP24FP2*L

VFP24FP3L10 VFP24FP7L10

Natural Propane Natural Propane Natural Propane Natural Propane

Input Max.

20,000

20,000

10,000

10,000

Input Min.

14,000

10,000

10,000

10,000

Orifice Size

43

55

49

55

53

64

53

64

Air Shutter Opening

1/16

FULLY OPEN

1/16

FULLY OPEN

1/16

FULLY OPEN

1/16

FULLY OPEN

• Indicates optional accessories that may be installed.

ACCESSORIES

FBB6

Automatic Blower

VPP1A-22

Aged Brick Liner

VFF24HP-1

Hammered Pewter Trim Kit

ACCESSORIES FOR MILLIVOLT AND INTERMITTENT MODELS ONLY

FRBC Battery Operated Remote Control

FRBTC Battery Operated Remote Control w/Thermostat

FREC Electric Remote Control

FWS

Wall Switch

TMV

Wall Thermostat, Millivolt – Reed Switch

TRW

Wireless Remote Wall Thermostat

WATER VAPOR: A BY-PRODUCT OF UNVENTED ROOM HEATERS

Water vapor is a by-product of gas combustion. An unvented room heater produces approximately one ounce (30ml) of water for every 1,000 BTU’s (.3KW’s) of gas input per hour. .
Unvented room heaters are recommended as supplemental heat (a room) rather than a primary heat source (an entire house). In most supplemental heat applications, the water vapor does not create a problem. In most applications, the water vapor enhances the low humidity atmosphere experienced during cold weather.

The following steps will help insure that water vapor does not become a problem.
1. Be sure the heater is sized properly for the application, including ample combustion air and circulation air.
2. If high humidity is experienced, a dehumidifier may be used to help lower the water vapor content of the air.
3. Do not use an unvented room heater as the primary heat source.

PROVISIONS FOR ADEQUATE COMBUSTION & VENTILATION AIR

This heater shall not be installed in a confined space or unusually tight construction unless provisions are provided for adequate combustion and ventilation air.
A confined space is an area with volume less than 50 cubic feet per 1,000 Btuh of the combined input rates of all appliances drawing combustion air from that space. Small areas such as equipment rooms are confined spaces. Furnaces installed in a confined space which supply heated air to areas outside the space must draw return air from outside the space through tightly sealed return air ducts. A confined space must have 2 openings into the space for combustion air. One opening must be within 12 inches of the ceiling and the other must be within 12 inches of the floor. The required sizing of these openings is determined by whether inside or outside air is used to support combustion, the method by which the air is brought to the space (vertical or horizontal duct) and by the total input rate of all appliances in the space.
Unusually Tight Construction The air that leaks around doors and windows may provide enough fresh air for combustion and ventilation. However, in buildings of unusually tight construction, you must provide additional fresh air.
Unusually tight construction is defined as construction where: a. Walls and ceilings exposed to the outside atmosphere have
a continuous water vapor retarder with a rating of one perm or less with openings gasketed or sealed, and b. Weatherstripping has been added on openable windows and doors, and
30411-17-0120

c. Caulking or sealants are applied to areas such as joints around window and door frames, between sole plates and floors, between wall-ceiling joints, between wall panels, at penetrations for plumbing, electrical, and gas lines, and at
other openings.
If your home meets all of the three criteria above, you must provide
additional fresh air. See “Ventilation Air From Outdoors,” page 7.

Determining if You Have a Confined or Unconfined Space Use this worksheet to determine if you have a confined or
unconfined space.

Space: Includes the room in which you will install heater plus any adjoining rooms with doorless passageways or ventilation grills between the rooms.

1. Determine the volume of the space (length x width x height).

Length x Width x Height =

cu. ft. (volume of

space)

Example: Space size 16 ft. (length) x 10 ft. (width) x 8 ft. (ceiling

height) = 1,280 cu. ft. (volume of space)

If additional ventilation to adjoining room is supplied with grills or openings, add the volume of these rooms to the total volume of the space. 2. Divide the space volume by 50 cubic feet to determine the maximum BTU/Hr the space can support.

(volume of space) ÷ 50 cu. ft. = (maximum BTU/Hr the space can support)

Example: 1,280 cu. ft. (volume of space) ÷ 50 cu. ft. = 25.6 or 25,600 (maximum BTU/Hr the space can support)

Page 7

PROVISIONS FOR ADEQUATE COMBUSTION & VENTILATION AIR

3. Add the BTU/Hr of all fuel burning appliances in the space.

Vent-free heater

BTU/Hr

Gas water heater

BTU/Hr

Gas furnace

BTU/Hr

Vented gas heater

BTU/Hr

Gas fireplace logs

BTU/Hr

Other gas appliances* +

BTU/Hr

Total

=

BTU/Hr

Example: Vented gas heater

20,000

BTU/Hr

Vent-free heater

18,000

BTU/Hr

Total

=

38,000

BTU/Hr

*Do not include direct-vent gas appliances. Direct vent draws

combustion air from the outdoors and vents to the outdoors.

4. Compare the maximum BTU/Hr the space can support with the

actual amount of BTU/Hr used.

BTU/Hr (maximum the space can support)

BTU/Hr (actual amount of BTU/Hr used)

Example:

25,600

BTU/Hr (maximum the space can support)

38,000

BTU/Hr (actual amount of BTU/Hr used)

WARNING
If the area in which the heater may be operated is smaller than that defined as an unconfined space or if the building is of unusually tight construction, provide adequate combustion and ventilation air by one of the methods described in the National Fuel Gas Code, ANSI Z223.1, Section 5.3 or applicable local codes.
The space in the above example is a confined space because the actual BTU/Hr used is more than the maximum BTU/HR the space can support. You must provide additional fresh air. Your options are as follows: A. Rework worksheet, adding the space of an adjoining room. If
the extra space provides an unconfined space, remove door to adjoining room or add ventilation grills between rooms. See Ventilation Air From Inside Building. B. Vent room directly to the outdoors. See Ventilation Air From Outdoors. C. Install a lower BTU/Hr heater, if lower BTU/Hr size makes room unconfined. If the actual BTU/Hr used is less than the maximum BTU/Hr the space can support, the space is an unconfined space. You will need no additional fresh air ventilation.

Figure 1
WARNING
Rework worksheet, adding the space of the adjoining unconfined space. The combined spaces must have enough fresh air to supply all appliances in both spaces.
Ventilation Air From Outdoors Provide extra fresh air by using ventilation grills or ducts. You must provide two permanent openings: one within 12″ of the ceiling and one with 12″ of the floor. Connect these items directly to the outdoors or spaces open to the outdoors. These spaces include attics and crawl spaces. In most cases for direct communication with the outdoors or direct communication through a vertical duct a free area opening of one square inch per 4,000 BTU/HR of heater input rating for each grill. If a horizontal duct is used, a grill free area or duct opening shall have a free area opening of one square inch per 2,000 BTU/HR for each grill. Follow the National Fuel Code NFPA 54/ANSI Z223.1, Section 5.3 Air for Combustion and Ventilation for required size of ventilation grills or ducts. IMPORTANT: Do not provide openings for inlet or outlet air into attic if attic has a thermostat- controlled power vent. Heated air entering the attic will activate the power vent.

WARNING
You must provide additional ventilation air in a confined space.
VENTILATION AIR Ventilation Air From Inside Building This fresh air would come from an adjoining unconfined space. When ventilating to an adjoining unconfined space, you must provide two permanent openings: one within 12″ of the ceiling and one within 12″ of the floor on the wall connecting the two spaces (see options 1 and 2, Figure 1). You can also remove door into adjoining room (see option 3, Figure 1). Each ventilation grill or opening shall have a minimum free area of one square inch per 1,000 BTU/HR of the total input rating of the gas equipment in the confined space.
Page 8

Figure 2

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INTRODUCTION

Instructions to Installer 1. Installer must leave instruction manual with owner after
installation. 2. Installer must have owner fill out and mail warranty card supplied
with unvented room heater. 3. Installer should show owner how to start and operate unvented
room heater. Always consult your local Building Department regarding regulations, codes or ordinances which apply to the installation of an unvented room heater. This appliance may be installed in an aftermarket manufactured (mobile) home, where not prohibited by state or local codes. Aftermarket: Completion of sale, not for purpose of resale, from
the manufacturer.
Well Head Gas Installations Some natural gas utilities use “well head” gas. This may affect the Btu output of the unit and promote sooting. Units shall not be converted to use well head gas.
This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.
WARNING
Any change to this heater or its controls can be dangerous. Improper installation or use of the heater can cause serious injury or death from fire, burns, explosion or carbon monoxide poisoning.
Operation This unvented fireplace requires no outside venting. State and local codes in some areas prohibit the use of unvented fireplace.
Millivolt Controls The valve regulator controls the burner pressure which should be checked at the pressure test point. Turn captured screw counter clockwise 2 or 3 turns and then place tubing to pressure gauge over test point (Use test point “A” closest to control knob). After taking pressure reading, be sure and turn captured screw clockwise firmly to re-seal. Do not over torque. Check for gas leaks.
Millivolt System When you ignite the pilot, the thermocouple produces millivolts (electrical current) which energizes the magnet in the gas valve. After 30 seconds to 1 minute time period you can release the gas control knob and the pilot will stay ON. Allow your pilot flame to operate an additional one to two minutes before you turn the gas control knob from the PILOT position to the ON position. This time period allows the millivolts (electrical current) to build-up to a sufficient level allowing the gas control to operate properly.
WARNING
This appliance is equipped for (Natural Gas or Propane) Gas. Field conversion is not permitted.
General Information This series is design certified in accordance with American National Standard Z21.11.2 by the Canadian Standards Association as an Unvented Room Heater and should be installed according to these instructions.

Any alteration of the original design, installed other than as shown in these instructions or use with a type of gas not shown on the rating plate is the responsibility of the person and company making the change.
Important All correspondence should refer to complete Model Number, Serial Number and type of gas.
Attention: During initial use of log you will detect an odor as the log is cured. Also, during the curing process the ceramic log will burn with a yellow flame. Notice: During initial firing of this unit, its paint will bake out, and smoke will occur. To prevent triggering of smoke alarms, ventilate the room in which the unit is installed.
Installation on Rugs and Tile If this appliance is installed directly on carpeting, tile or other combustible material other than wood flooring the appliance shall be installed on a metal or wood panel extending the full width and depth of the appliance. The base referred to above does not mean the fire- proof base as used on wood stoves. The protection is for rugs that are extremely thick and light colored tile.
Solid-fuels shall not be burned in a masonry or UL 127 factorybuilt fireplace in which an unvented room heater is installed.
Qualified Installing Agency Installation and replacement of gas piping, gas utilization equipment or accessories and repair and servicing of equipment shall be performed only by a qualified agency. The term “qualified agency” means any individual, firm, corporation or company which either in person or through a representative is engaged in and is responsible for (a) the installation or replacement of gas piping or (b) the connection, installation, repair or servicing of equipment, who is experienced in such work, familiar with all precautions required and has complied with all the requirements of the authority having jurisdiction.
Commonwealth of Massachusetts: The installation must be made by a licensed plumber or gas fitter in the Commonwealth of Massachusetts. Sellers of unvented Propane or Natural Gas-fired supplemental room heaters shall provide to each purchaser a copy of 527 CMR 30 upon sale of the unit. In the Commonwealth of Massachusetts, unvented Propane and Natural Gas-fired space heaters shall be prohibited in bedrooms and bathrooms.
The installation must conform with local codes or, in the absence of local codes, with the National Fuel Gas Code, ANSI Z223.1. Available from the American National Standards Institute, Inc. 1430 Broadway, New York, N.Y. 10018.
WARNING
Failure to keep the primary air opening(s) of the burner(s) clean may result in sooting and property damage.

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Page 9

GAS SUPPLY

Check all local codes for requirements, especially for the size and type of gas supply line required.

RECOMMENDED GAS PIPE DIAMETER

Pipe Length

Schedule 40 Pipe Inside Diameter
Natural Propane

Tubing, Type L Outside Diameter
Natural Propane

0-10 feet 0-3 meters

1/2″ 12.7mm

3/8″ 9.5mm

1/2″ 12.7mm

3/8″ 9.5mm

10-40 feet

1/2″

1/2″

5/8″

1/2″

4-12 meters 12.7mm 12.7mm 15.9mm 12.7mm

40-100 feet

1/2″

1/2″

13-30 meters 12.7mm 12.7mm

3/4″ 19mm

1/2″ 12.7mm

100-150 feet 3/4″ 31-46 meters 19mm

1/2″

7/8″

12.7mm 22.2mm

3/4″ 19mm

NOTICE: Never use plastic pipe. Check to confirm whether your local codes allow copper tubing or galvanized. NOTICE: Since some municipalities have additional local codes, it
is always best to consult your local authority and installation code.

Installing a New Main Shut-Off Valve Each appliance should have its own manual shut-off valve. A manual main gas shut-off should be located in the vicinity of the
unit. Where none exists, or where its size or location is not adequate, contact your local authorized installer for installation or relocation. Compounds used on threaded joints of gas piping shall be resistant to the action of liquefied petroleum gases. The gas lines must be checked for leaks by the installer. This should be done with a soap solution watching for bubbles on all exposed connections, and if unexposed, a pressure test should be made.

Never use an exposed flame to check for leaks. Appliance must be disconnected from piping at inlet of control valve and pipe capped or plugged for pressure test. Never pressure test with appliance connected; control valve will sustain damage!

A gas valve and ground joint union should be installed in the gas line upstream of the gas control to aid in servicing. It is required by the National Fuel Gas Code that a drip line be installed near the gas inlet. This should consist of a vertical length of pipe tee connected into the gas line that is capped on the bottom in which condensation and foreign particles may collect. The use of the following gas connectors is recommended: — ANS Z21.24 Appliance Connectors of Corrugated Metal Tubing
and Fittings — ANS Z21.45 Assembled Flexible Appliance Connectors of Other
Than All-Metal Construction The above connectors may be used if acceptable by the authority having jurisdiction. The Commonwealth of Massachusetts requires that a flexible appliance connector cannot exceed three feet in length.

GAS SUPPLY PLUMBING

TO CONTROL VALVE

MANUAL SHUT-OFF VALVE

GAS SUPPLY INLET

DRIP LEG 3″ MINIMUM

Page 10

Figure 14

Pressure Testing of the Gas Supply System 1. To check the inlet pressure to the gas valve, a 1/8″ (3mm) N.P.T.
plugged tapping, accessible for test gauge connection, must be placed immediately upstream of the gas supply connection to the appliance. 2. The appliance and its individual shut-off valve must be disconnected from the gas supply piping system during any pressure testing of that system at test pressures in excess of 1/2 psig (3.5 kPa). 3. The appliance must be isolated from the gas supply piping system by closing its individual manual shut-off valve during any pressure testing of the gas supply piping system at test pressures equal to or less than 1/2 psig (3.5 kPa).
Figure 3 Attention! If one of the above procedures results in pressures in excess of 1/2 psig (14″ w.c.) (3.5 kPa) on the appliance gas valve, it will result in a hazardous condition.
Checking Manifold Pressure Millivolt and Intermittent Models Natural Gas will have a manifold pressure of approximately 3.5″ w.c. (.871kPa) for maximum input or 1.7″ w.c. (.423kPa) for minimum input at the pressure regulator outlet with the inlet pressure to the pressure regulator from a minimum of 5.0″ w.c. (1.120kPa) for the purpose of input adjustment to a maximum of 10.5″ w.c. (2.614kPa). Hydraulic Thermostat Models Natural Gas will have a manifold pressure of approximately 6.0″ w.c. (1.49kPa) at the pressure regulator outlet with the inlet pressure to the pressure regulator from a minimum of 7.0″ w.c. (1.74kPa) for the purpose of input adjustment to a maximum of 10.5″ w.c. (2.615kPa). Millivolt and Intermittent Models Propane Gas will have a manifold pressure approximately 10.0″w.c. (2.49kPa) for maximum input or 6.3″w.c. (1.568kPa) for minimum input at the pressure regulator outlet with the inlet pressure to the pressure regulator from a minimum of 11.0″w.c. (2.739kPa) for the purpose of input adjustment to a maximum of 13.0″w.c. (3.237kPa). Hydraulic Thermostat Models Propane Gas will have a manifold pressure approximately 10.0″w.c. (2.49kPa) at the pressure regulator outlet with the inlet pressure to the pressure regulator from a minimum of 11.0″w.c. (2.739kPa) for the purpose of input adjustment to a maximum of 13.0″w.c. (3.237kPa).
30411-17-0120

INSTALLATION

INSTALLATION OF FIREPLACE INTO MANTEL

1. Position base approximately 5″ from wall surface. 2. Attach nailing flange to fireplace top with two 10 x 1/2″ screws. 3. Place fireplace on top of base. 4. Gas line connections must be made at this time. When facing
the fireplace the gas supply will enter on right-hand side. See “Gas Supply” Page 8.
5. Place right mantel side against base. Insert dowels in breastboard into right mantel side. Breastboard will rest on fireplace top and in front of nailing flange. Attention: Placing the breastboard in front of nailing flange will secure the fireplace.
6. Place left mantel side against base. Insert dowels in breastboard into left mantel side.
7. Use four pre-drilled screw holes on back of breastboard to secure breastboard to mantel sides with four Phillips wood screws.
8. Place mantel top onto mantel.
9. Installation of fireplace into mantel is completed.
Installation of Trim
1. Lower bottom louver. 2. Remove screen from fireplace. 3. Remove top louver from fireplace (two Phillips screws). 4. Attach right and lift trim to fireplace. Use two Phillips screws
for each side.
5. Attach trim top to fireplace with two Phillips screws. 6. Reattach top louver to fireplace using two Phillips screws. 7. Reattach screen to fireplace. 8. Raise bottom louver.

Installing Fireplace in Mantel Figure 9

Figure 8 30411-17-0120

Page 11

BUILT-IN FIREPLACE INSTALLATION

Built-In Fireplace Installation Built-in installation of this fireplace involves installing fireplace into a framed-in enclosure. This makes the front of fireplace flush with wall. If installing a mantel above the fireplace, you must follow the clearances shown in Figure 5, page 9. Follow the instructions below to install the fireplace in this manner. Frame in rough opening. Use dimensions shown in Figure 10 for a conventional rough opening. Use dimensions shown in Figure 11 for corner rough opening. Be sure to provide gas line for fireplace and electrical power for FBB6 optional blower assembly. 1. Attach two nailing flanges to firebox sides with two 10 x 1/2″
screws for each nailing flange. 2. Gas line connections must be made at this time. When facing
the appliance the gas supply will enter on right-hand side. See “Gas Supply” Page 8. 3. Insert fireplace into enclosure. 4. Attach nailing flanges to framing with a screw or nail. 5. Finished wall surface will be flush to the leading edge of fireplace top and sides. 6. Installation of built-in fireplace is completed.
Installation of Trim 1. Lower bottom louver. 2. Remove screen from fireplace. 3. Remove top louver from fireplace. 4. Attach right and lift trim to fireplace. Use two Phillips screws
for each side. 5. Attach trim top to fireplace with two Phillips screws. 6. Reattach top louver to fireplace using two Phillips screws. 7. Reattach screen to fireplace. 8. Raise bottom louver.
Rough Opening for Installing in Wall
PINRSOTJAELCLTAETDION
INSFTALULLSAHTION

12ER”5LEmTECOCmET6PTR”TOFIACR1CA5OLL2EMmBmACK

(266803m/4m” )

Rough Opening for Installing in Corner

27 9/16″ (700mm)

19 1/2″ (495mm)

23 “(584mm) 39 “(991mm)
Figure 11

Figure 12

(121816/m4″m)

4G”A(1S0S2mUPmP) LY 23 1/4” (591mm)
Figure 10

Page 12

30411-17-0120

Log Description

VFP24 LOG IDENTIFICATION

Part Number

Front View

Top View

Log A

R7506

Log B

R7504

Log C

R7505

30411-17-0120

Page 13

LOG PLACEMENT

Before you begin: Do not, handle these logs with your bare hands! Always wear gloves to prevent skin irritation. After handling logs, wash your hands gently with soap and water.
ALL LOGS The positioning of the logs is critical to the safe and clean operation of this heater. Sooting and other problems may result if the logs are not properly and firmly positioned in the appliance. The following Warning applies when log set is installed onto an unvented gas burner assembly.
WARNING
This appliance is equipped for Natural or Propane Gas. Field conversion is not permitted.
WARNING

NOTICE: Replacement Glowing Embers must be purchased from an authorized distributor.
Attention: When ordering parts, it is very important that part number and description of part coincide. USE ONLY MANUFACTURER’S REPLACEMENT PARTS. USE OF ANY OTHER PARTS COULD CAUSE INjURY OR DEATH.
WARNING
All previously applied Glowing Embers must be removed prior to reapplication.
Applying Glowing Embers as shown in the image below. NOTICE: Application of excess Glowing Embers may adversely affect performance of the fireplace.

Failure to position the parts in accordance with this diagram
or failure to use only parts specifically approved with this appliance may result in property damage or personal injury.

1

3 2

INDEX NUMBER
1 2 3

PART NUMBER
R-7506 R-7504 R-7505

DESCRIPTION
LOG A LOG B LOG C

Glowing Ember Placement

Page 14

30411-17-0120

LOG PLACEMENT
1. Place Log A between rear log support and burner pan. See image below

30411-17-0120

Page 15

LOG PLACEMENT
2. Place Log B onto the two left, front pins on the burner pan.

Page 16

30411-17-0120

LOG PLACEMENT
3. Place Log C onto the two right, front pins on burner pan. See image below.

30411-17-0120

Page 17

4. Log set assembly is complete.

LOG PLACEMENT

Page 18

30411-17-0120

PLACEMENT OF GLOWING EMBERS (ROCK WOOL)

Provided with the log set is a small bag of glowing embers (rock wool) to be placed between logs on the flat metal surface of the burner.
Placement of the embers (rock wool) is very individual and light coverage of the areas indicated will provide your best effects. We recommend separation of the rock wool by hand and make your coverage as light and fluffy as possible.
Place just enough embers (rock wool) on the burner to obtain the glow and a gold yellow flame.
A thin layer of rock wool should be placed under open space between the right and left middle logs.
Do not place rock wool over large ports in rear portion of burner.
Do not place rock wool in the area of the pilot assembly.

Replacement of loose material (glowing embers) must be purchased from Empire Comfort Systems, Inc. Application of excess loose
material (glowing embers) may adversely affect performance of the heater.

WARNING
All previously applied loose material must be removed prior to reapplication.
Refer to Parts List, Pages 33-34 to order loose material (rock wool).

REPLACEMENT LOOSE MATERIAL (GLOWING EMBERS)

15998

Supplied Rock Wool

PE-20-1

Optional Platinum Bright Embers Kit

NOTICE: A single layer of embers is to be used when applying Platinum Bright Embers (alone or in combination with production embers) to the burner.

OPERATION INSTRUCTIONS/FLAME APPEARANCE
Flames from the pilot (rear right back side of the pan burner) as well as the main flame should be visually checked as the log set is installed.
In normal operation at full rate after 10 to 15 minutes, the flame appearance should be sets of yellow flames.
NOTICE: all flames will be random by design, flame height will go up and down.
Glowing embers (rock wool) can cover the pan burner in between the front and middle logs, but very little is necessary to cover this area. Excess ember material causes the yellow flame to become orange and stringy. Apply just enough to obtain slow glow and a gold, yellow flame.
Avoid any drafts that alter burner flame patterns. Do not allow fans to blow directly into fireplace. Do not place a blower inside the burner area of the firebox. Ceiling fans may create drafts that alter flame patterns. Sooting and improper burning will result.
During manufacturing, fabricating and shipping, various components of this appliance are treated with certain oils, films or bonding agents. These chemicals are not harmful, but may produce smoke and smells as they burn off during the initial operation of the appliance, possibly causing headaches or eye or lung irritation. This is a normal and temporary occurrence.
The initial break-in operation should last 2-3 hours with the burner at the highest setting. Provide maximum ventilation by opening windows or doors to allow odors to dissipate. Any odors remaining after this initial break-in will be slight and will disappear with continued use.
This appliance must not be used with glass doors in the closed position. This can lead to pilot outages and severe sooting outside the fireplace.

30411-17-0120

Page 19

PILOT FLAME CHARACTERISTICS

Figures 13, 14 and 15 show a correct pilot flame pattern. The correct flame will be blue and will extend beyond the thermocouple. The flame will surround the thermocouple just below the tip. A slight yellow flame may occur where the pilot flame and main burner flame
Correct Pilot Flame Pattern

THERMOPILE

PILOT

meet. Figures 16, 17 and 18 show an incorrect pilot flame pattern. The incorrect pilot flame is not touching the thermocouple. This will cause the thermocouple to cool. When the thermocouple cools, the heater will shut down.
Incorrect Pilot Flame Pattern

THERMOPILE

PILOT

TTHHEERRMMOCOUPLE ((PLRPGO)PANE)

THERMOCOUPLE (NATURAL)

Millivolt Pilot, Figure 13

PILOT

TTHHEERRMMOOCCOOUUPPLLEE ((PLRPGO)PANE)

THERMOCOUPLE (NATURAL)

Millivolt Pilot, Figure 16

PILOT

THERMOCOUUPPLLEE (PLPRGO)PANE)

THERMOCOUPLE (NATURAL)

Hydraulic Thermostat Pilot, Figure 14

IGNITOR

SENSOR

PILOT

TTHHEERRMMOOCCOOUUPPLLEE ((PLRPGO)PANE)

THERMOCOUPLE (NATURAL)

Hydraulic Thermostat Pilot, Figure 17

IGNITOR

SENSOR

PILOT

Intermittent Pilot, Figure 15 Page 20

Intermittent Pilot, Figure 18
If pilot flame pattern is incorrect as shown in Figures 16 and 17 · See Troubleshooting, Page 22
If pilot flame pattern is incorrect, as shown in Figure 18. · See Troubleshooting, pages 25 – 27.
30411-17-0120

HYDRAULIC THERMOSTAT MODELS LIGHTING INSTRUCTIONS

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING
If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must be lighted by hand. When lighting the pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor. WHAT TO DO IF YOU SMELL GAS
· Do not try to light any appliance. · Do not touch any electrical switch;
Do not use any phone in your building. · Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
· If you cannot reach your gas supplier, call the fire department.

C. Use only your hand to push in or turn the gas control
knob. Never use tools. If the knob will not push in or turn by hand, don’t try to repair it; call a qualified service technician. Force or attempted repair may result in a fire or explosion. D. Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the
control system and any gas control which has been under water.

LIGHTING INSTRUCTIONS

1. STOP! Read the safety information above. 2. Set thermostat (gas control knob) to lowest setting. 3. Turn off all electric power to the appliance (if applicable). 4. Push in gas control knob slightly and turn clockwise
to “OFF.” Do not force.
PIEZO IGNITOR

5. Wait ten minutes to clear out any gas. Then smell for gas, including near floor. If you smell gas, STOP! Follow “B” in the safety information on other side. If you do not smell gas, Go to the Next step.
6. Find pilot – the pilot is located in front of rear log.

7. Turn manual gas control knob counterclockwise

to

“PILOT.”

8. Push in manual gas control knob all the way and hold in. Repeatedly push the piezo ignitor button until pilot is lit (or use a match to light). Continue to hold the control knob in for about
one minute after the pilot is lit. Release knob and it will pop back up. Pilot should remain lit. If it goes out, repeat steps 4
through 8.

· If knob does not pop up when released, stop and immediately call a qualified service technician or gas supplier.

· If the pilot will not stay lit after several tries, turn the gas control knob to “OFF” and call a qualified service technician or gas supplier.

9. Attention! Gas control has an INTERLOCK latching device. When the pilot is initially lit and the safety magnet is energized (pilot stays “ON”) the INTERLOCK latching device becomes
operative. If the gas control is turned to the “OFF” position or
gas flow to the appliance is shut off, the pilot cannot be relighted until the safety magnet is de-energized (approximately 60 seconds). There will be an audible “click” when the safety magnet in the gas control is de-energized. Pilot can now be relighted. Repeat steps 4 through 8.

10. Turn the gas control knob counterclockwise (5).”

to “HIGH

11. Turn on all electric power to the appliance (if applicable).

12. Set the thermostat (gas control knob to desired setting from “HIGH (5)” to “LOW (1).”

TO TURN OFF GAS TO APPLIANCE

1. Set thermostat (gas control knob) to lowest setting. 2. Turn off all electric power to appliance if service is to
be performed (if applicable).

3. Push in gas control knob slightly and turn clock-

wise

to “OFF”. Do not force.

30411-17-0120

Page 21

10,000 BTU MILLIVOLT CONTROL VALVE LIGHTING INSTRUCTIONS

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING
If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must be lighted by hand. When lighting the pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around the appliance area for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS · Do not try to light any appliance. · Do not touch any electrical switch;
Do not use any phone in your building. · Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions. · If you cannot reach your gas supplier, call the fire
department.

C. Use only your hand to push in or turn the gas control knob. Never use tools. If the knob will not push in or turn by hand, don’t try to repair it; call a qualified service technician. Force or attempted repair may result in a fire or explosion.
D. Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.

LIGHTING INSTRUCTIONS

1. STOP! Read the safety information above.

clockwise

to “PILOT.”

2. Open bottom louver assembly,

9. Push in control knob all the way and hold in. Repeat-

(if applicable).

edly push the Piezo Ignitor Button until the pilot is lit.

3. Set REMOTE/OFF/ON switch

OFF

Continue to hold the control knob in for about one minute

PILOT ON

to “OFF.”

after the pilot is lit. Release knob, and it will pop back

4. Turn off all electric power to

up. Pilot should remain lit. If it goes out, repeat steps 5

the appliance (if applicable). 5. Push in gas control knob

GAS CONTROL KNOB SHOWN IN “OFF” POSITION.

through 9. · If knob does not pop up when released, STOP and

slightly and turn clockwise to “OFF.”
6. Wait ten minutes to clear out any gas.

REMOTE OFF ON

IMMEDIATELY call a qualified service technician or gas supplier. · If the pilot will not stay lit after several tries, turn

Then smell for gas, including near the

the gas control knob to “OFF” and call your service

floor. If you smell gas, STOP! Follow “B” in the safety infor-

PILOT

technician or gas supplier.

THERMOPILE

ELECTRODE 10. Turn gas control knob counterclockwise

to

mation above. If you do not

“ON.”

smell gas, go to the next step.

11. Set REMOTE/OFF/ON switch to desired setting.

7. Find pilot – Follow metal tube

from

gas

control.

The

pilot

is

THERMOCOUPLE (LPG)

located next to the burner, near

THERMOCOUPLE

the right side.

(NATURAL)

12. Turn on all electric power to the appliance (if applicable). 13. Close bottom louver assembly (if applicable).

8. Turn gas control knob counter-

TO TURN OFF GAS TO APPLIANCE

1. Open bottom louver assembly (if applicable).
2. Set REMOTE/OFF/ON switch to OFF. 3. Turn off all electric power to the appliance if service is
to be performed (if applicable).

4. Push in gas control knob slightly and turn clockwise to “OFF.” Do not force.
5. Close bottom louver assembly (if applicable).

Page 22

30411-17-0120

MILLIVOLT CONTROL LIGHTING INSTRUCTIONS

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING
If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must be lighted by hand. When lighting the pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around the appliance area for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS · Do not try to light any appliance. · Do not touch any electrical switch; do not use any phone in your building. · Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions. · If you cannot reach your gas supplier, call the fire department.

C. Use only your hand to push in or turn the gas control knob. Never use tools. If the knob will not push in or turn by hand, don’t try to repair it; call a qualified service technician. Force or attempted repair may result in a fire or explosion.
D. Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.

LIGHTING INSTRUCTIONS

1. STOP! Read the safety information label. 2. Open bottom louver assembly.

8. Turn gas control knob counterclockwise

to

“PILOT.”

3. Set REMOTE/OFF/ON switch to “OFF.”
4. Turn off all electric power to the

9. Push in control knob all the way and hold in. Repeatedly push the Piezo Ignitor Button until the pilot is lit. Continue to hold the control knob in for about one minute after the pilot is lit.

appliance (if applicable). 5. Push in gas control knob slightly

Release knob, and it will pop back up. Pilot should remain lit. If it goes out, repeat steps 5 through 9.

and turn clockwise

to

“OFF.” NOTE: Knob cannot be

turned from “PILOT” to “OFF” un-

GAS CONTROL KNOB SHOWN IN “OFF” POSITION.

· If knob does not pop up when released, STOP and IMMEDIATELY call a qualified service technician or gas supplier.

less knob is pushed in slightly. Do not force. 6. Wait ten minutes to clear out any gas. Then
smell for gas, including near the floor. If you

REMOTE OFF ON

· If the pilot will not stay lit after several tries, turn the gas control knob to “OFF” and call your service technician or
gas supplier.

smell gas, STOP! Follow “B” in the safety information above. If you do not smell gas, go to the next step. 7. Find pilot – Follow metal tube from

PILOT
THERMOPILE ELECTRODE

10. Turn gas control knob counterclockwise

to “ON.”

11. Set REMOTE/OFF/ON switch to desired setting.

12. Turn on all electric power to the appliance (if applicable).

13. Close bottom louver assembly.

gas control. The pilot is behind

the burner on the right side.

THERMOCOUPLE (LPG)
THERMOCOUPLE (NATURAL)

TO TURN OFF GAS TO APPLIANCE

1. Open bottom louver assembly (if applicable).
2. Set REMOTE/OFF/ON switch to OFF. 3. Turn off all electric power to the appliance if service is to be
performed (if applicable).

4. Push in gas control knob slightly and turn clockwise to “OFF.” Do not force.
5. Close bottom louver assembly (if applicable).

30411-17-0120

Page 23

MILLIVOLT WIRING

Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation. Verify proper operation after servicing.
Millivolt thermopile is self powered, gas valve does not require 110 volts. Maximum length of 20 feet of 16 AWG to conductor wires is to be used with all optional switches.
Use the two leads (Red and Green) to attach optional components.
Check 750 Millivolt System Operation Millivolt system and all individual components may be checked with a millivolt meter 0-1000 MV range.

Remote Receiver Use the following steps to place the remote receiver adjacent to the gas valve. Attention: The remote receiver bracket is not used in this installation. 1. The remote receiver can not be placed behind the gas valve
and burner assembly. 2. When facing the appliance, the remote receiver must be placed
to the right of the gas valve.
Install remote control receiver behind bottom louver.
Refer to remote control installation and operating instructions for more details on remote control.

REMOTE CONTROL RECEIVER/

WIRING DIAGRAM

THERMOSTAT/ CONTROLE E DISTANCE DU RECEPTEUR

H

N

(OPTIONAL) THERMOSTAT (FACULATIVE) THERMOSTAT

(OPTIONAL) WALL SWITCH INTERRUPTEUR MURAL (FACULTATIVE)

REMOTE/OFF/ON SWITCH A DISTANCE/OUVERT/ FERME INTERRUPTEUR

GAS VALVE VALVE DE GAZ

(OPTIONAL) REMOTE CONTROL RECEIVER (FACULTATIVE) CONTROLE E DISTANCE DU RECEPTEUR

THERMOPILE PILOT VEILLEUSE
THERMOCOUPLE (LPG) THERMOCOUPLE (NATURAL)

REMOTE/OFF/ON SWITCH A DISTANCE/FERME/OUVERT INTERRUPTEUR

REMOTE

OFF ON

IF ANY OF THE ORIGINAL WIRE AS SUPPLIED WITH THIS UNIT MUST BE REPLACED, IT MUST BE REPLACED WITH NUMBER 18, 150°C WIRE OR ITS EQUIVALENT.

GAS VALVE

SI UN DES FILS ELECTRIQUES ORIGINAUX, VENANT DU FABRICANT AVEC CETTE UNITE, DOIT ETRE REMPLACE, VOUS DEVEZ LE REMPLACER AVEC UN FIL ELECTRIQUE DE NUMERO 18, 150 ° C DU L’EQUIVALENT.

Figure 22

Page 24

30411-17-0120

MILLIVOLT TROUBLESHOOTING SYMPTOMS, POSSIBLE CAUSES AND CORRECTIONS

Turn appliance OFF and allow to cool before servicing. Only a qualified service person should service and repair the heater.

1. When ignitor button is pressed, there is no spark at ODS/ pilot. a. Ignitor electrode positioned wrong – Replace pilot. b. Ignitor electrode is broken – Replace pilot.
c. Ignitor electrode not connected to ignitor cable – Recon-
nect ignitor cable. d. Ignitor cable pinched or wet. Keep ignitor cable dry – Free
ignitor cable if pinched by any metal or tubing.
e. Broken ignitor cable – Replace ignitor cable. f. Bad piezo ignitor – Replace piezo ignitor. 2. Appliance produces unwanted odors.
a. Appliance burning vapors from paint, hair spray, glues,
etc. – Ventilate room. Stop using odor causing products while heater is running. b. Gas leak – Locate and correct all leaks. 3. Appliance shuts off during use. (Pilot and main burner are off.)
a. Not enough fresh air is available for ODS/pilot to operate – Open window and/or door for ventilation.
b. Low line pressure – Contact local gas company. c. ODS/pilot is partially clogged – Clean ODS/pilot.
d. Defective thermocouple – Replace pilot.
4. Appliance shuts off during use. (Pilot stays on.) a. Low line pressure – Check line pressure to the valve. b. Defective thermopile – Check pilot flame, check wire connections, output should be a minimum of 325 millivolts across. TH/TP and TP terminals with ON/OFF switch off.
5. Gas odor even when control knob is in OFF position. a. Gas leak – Locate and correct all leaks.
b. Control valve defective – Replace control valve. 6. When ignitor button is pressed, there is spark at ODS/
pilot, but no ignition. a. Gas supply turned off or manual shutoff valve closed –
Turn on gas supply or open manual shutoff valve.
b. Control knob not in PILOT position – Turn control knob
to PILOT position. c. Control knob not pressed in while in PILOT position –
Press in control knob while in PILOT position. d. Air in gas lines when installed – Continue holding down
control knob. Repeat igniting operation until air is re-
moved.
e. ODS/pilot is clogged – Replace ODS/pilot assembly or
get it serviced.
f. Gas regulator setting is not correct – Replace gas regula-
tor. 7. ODS/pilot lights but flame goes out when control knob is
released.
a. Control knob not fully pressed in – Press in control knob
fully.
b. Control knob not pressed in long enough – After ODS/

pilot lights, keep control knob pressed in 30 seconds.
c. Manual Shutoff valve not fully open – Fully open manual
shutoff valve.
d. Thermocouple connection loose at control valve – Hand
tighten until snug, then tighten 1/4 turn more.
e. Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This problem could be caused by either low gas pressure or dirty or partially clogged ODS/pilot – Contact local gas
company.
f. Thermocouple damaged – Replace thermocouple.
g. Control valve damaged – Replace control valve.
8. Burner does not light after ODS/pilot is lit.
a. Burner orifice clogged – Clean burner or replace main burner orifice.
b. Burner orifice diameter is too small – Replace burner orifice.
c. Inlet gas pressure is too low – Contact qualified service person.
9. If burning at main burner orifice occurs (a loud, roaring blow torch noise). a. You must turn off burner assembly and contact a qualified service person.
b. Manifold pressure is too low – Contact local gas company. c. Burner orifice clogged – Clean burner or replace burner
orifice. 10. Logs appear to smoke after initial operation.
a. Vapors from paint or curing process of logs – Problem
will stop after a few hours of operation. Run the heater with the damper open if you have one, or open a window for the first few hours. Log heater is intended to be smokeless. Turn OFF heater
and call qualified service person. 11. Heater produces a whistling noise when main burner is
lit.
a. Turning control knob to HIGH position when main burner is cold – Turn control knob to LOW position and let warm up for a minute.
b. Air in gas line – Operate burner until air is removed from
line. Have gas line checked by local gas company.
c. Dirty or partially clogged burner orifice – Clean burner or replace burner orifice.
12. No gas to pilot.
a. Propane-regulator shut down due to inlet pressure too high – Verify Propane tank regulator is installed and set
at 11″ to 13″ w.c. Replace regulator on heater.

If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the gas quality or pressure is low, contact your local gas supplier immediately.

30411-17-0120

Page 25

INTERMITTENT PILOT LIGHTING INSTRUCTIONS

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING

If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must be lighted by hand. When lighting the pilot, follow these instructions exactly.
B. Before lighting smell all around the appliance area for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor.
What To Do If You Smell Gas · Do not try to light any appliance. · Do not touch any electrical switch; · Do not use any phone in your building. · Immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions. · If you cannot reach your gas supplier, call the fire depart-
ment.

C. Use only your hand to push in or turn the gas control knob. Never use tools. If the knob will not push in or turn by hand, don’t try to repair it; call a qualified service technician. Force or attempted repair may result in a fire or explosion.
D. Do not use this appliance if any part has been under water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.

LIGHTING INSTRUCTIONS

1. STOP! Read the safety information above.

2. Turn OFF electric power to the appliance.

3. Remove front surround panel assembly or bottom louver if

included.

4. Turn gas shut-off counterclockwise

to “On” position.

5. Wait ten minutes to clear out any gas. Then smell for gas,

including near the floor. If you smell gas, STOP! Follow “B” in

the safety information above on this page. If you do not smell

gas, go to the next step.

6. Turn ON electric power to the appliance.

7. Find pilot – Follow metal tube from gas control. The pilot is

behind the burner on the right side.

8. Turn main flame to on. If the pilot does not light within 60

seconds, stop and go to Step 5.

PILOT
FLAME SENSOR

ELECTRODE

9. Refer to remote control instructions for detailed information,

control features, and operation. Note: There is a CPI/IPI switch

behind the right side panel that allows for a continuous standing

pilot mode or an intermittent pilot mode. See appliance manual

for location of this switch. If the pilot or burner does not stay

lit (in the standing pilot mode), stop and immediately call a

qualified service technician or gas supplier.

10. If the burner or pilot does not operate properly after several

tries, turn the gas shut-off clockwise

to “OFF” and

call your service technician or gas supplier.

11. Replace the front surround assembly or close bottom louver

assembly.

12. Operation of the gas valve is controlled by a manual on/

off switch or a hand held remote control. Refer to remote

instructions for detailed operation information.

GAS SHUT-OFF VALVE

OFF

ON

TO TURN OFF GAS TO FIREPLACE

1. Set REMOTE/OFF/ON switch to OFF. 2. Turn off all electric power to the appliance if service is to be
performed (if applicable).
3. Lower bottom louver assembly.

4. Push in gas control knob slightly and turn clockwise to “OFF.” Do not force.
5. Close bottom louver assembly.

Page 26

30411-17-0120

INTERMITTENT CONTROL SYSTEM OPERATING INSTRUCTIONS

5.25 VDC ELECTRONIC CONTROL VALVE
The electronic control valve system includes the ability to switch the pilot from a standing pilot mode to an intermittent pilot mode.
· IPI Mode – In the Intermittent Pilot mode, when the unit is turned ON, it will cause spark to the pilot, light the pilot, then allow the burner to light. When the unit is turned to OFF, both the burner and pilot will be OFF.
· CPI Mode – In the Continuous Pilot mode, the pilot remains ON continuously even when the burner is turned OFF.
Note: A small toggle switch is located on a bracket that is used to switch from IPI (upward position) to the CPI (downward position). See Figure 38.
When the unit is turned to ON, the electrical current will energize a spark to the pilot igniter. Once the pilot sensor heats up (after a few seconds), the valve will be energized, allowing gas to flow to the burner.

1. Follow the SAFETY and LIGHTING INSTRUCTIONS for Intermittent Pilot controls found in this manual, and on labels
found in the control compartment located in the lower cavity of the appliance.
2. During the operating season (or in power outage periods), it is recommended that the pilot remain in the CPI (standing pilot
mode) to reduce cold start issues, and/or conserve battery
backup power during a power outage. 3. The gas valve has inlet and outlet pressure taps as shown in
Figure 23. Refer to page 8 for gas pressure requirements.

Note:

The gas control has a manual HI/LO flame adjustment knob (regulator) that allows you to increase or decrease the height of the burner flame. See Figure 23. Rotate the HI/LO knob counterclockwise to “HI” to increase the flame height, and clockwise to “LO” to decrease the flame height.

OPTIONAL REMOTE CONTROLS
Optional remote controls are available for use with this appliance. To connect the remote receiver to the appliance, first disconnect the ON/OFF switch wires from the white and green wire connectors and connect the wires from the remote receiver to the green and white wire connectors. See Figure 23. Follow the instructions included with the remote control for programming and other operational information.

DFC ELECTRONIC CONTROL MODULE

PILOT SENSOR

REMOTE

CONTROL

RECEIVER

IPI

CPI
AA (4) BATTERY BACKUP

30411-17-0120

9 PIN CONNECTOR IGNITOR
GROUND
SPARK ROD

SENSOR

PILOT SELECTOR SWITCH IPI – INTERMITANT PILOT (UP) CPI – CONTINUOUS PILOT (DOWN)

PILOT ASSEMBLY

GAS VALVE

OUTLET

PRESSURE

TAP

Figure 23

INLET PRESSURE TAP

Page 27

INTERMITTENT CONTROL SYSTEM WIRING DIAGRAM

If any of the original wire as supplied with this unit must be replaced, it must be replaced with equivalent gauge and temperature rated wire.
This appliance is only for use with the type of gas indicated on the rating plate and may be installed in an aftermarket, permanently located, manufactured (mobile) home where not prohibited by local codes. This appliance is not convertible for use with other gases.
CAUTION
Do not operate the appliance with panel(s) removed, cracked or broken. Replacement of the panel(s) should be done by a licensed or qualified service person.
WARNING
Improper installation, adjustment, alteration, service or maintenance can cause property damage, personal injury or loss of life. Installation and service must be performed by a qualified installer, service agency or the gas supplier.

Page 28

30411-17-0120

INTERMITTENT CONTROL SYSTEM TROUBLESHOOTING
Brief Description of the Components The gas valve is equipped with a manual HI/LO knob to allow for manual modulation of the gas outlet pressure. The manual HI/LO knob can be replaced by an Empire Comfort Systems Variable Remote Kit.
WARNING
This appliance is equipped for Natural or Propane Gas. Field conversion is not permitted.
The Digital Fireplace Control (DFC) is an automatic gas ignition system based on a single microcontroller core. This control manages all functions related to ignition, flame sensing and supervision for atmospheric applications. The DFC can be set to provide continuous or intermittent ignition control sequences and flame monitoring with safety shutdown in case of failure. The DFC is set up as a stand alone (AC powered system with battery back up. See Lighting Instructions on page 26 and Wiring Diagram on page 28.
Troubleshooting Before proceeding with the procedures in the following troubleshooting table, verify that the power supply (AC/DC adapter) is present and that the batteries inside the receiver and/or optional battery pack are fresh and installed with correct polarity. Make sure all the connections between the wire harnesses and system components are proper and positive. Verify that the static inlet pressure meets the manufacturer’s recommended inlet pressure. If necessary adjust the line pressure regulator. If the recommended actions for the following troubleshooting chart do not help to address the problem consider replacing wiring harnesses.
WARNING
Any actions performed on the gas valve must be performed in accordance with this instruction manual. Likewise, any actions performed on the DFC or other system components must be done in accordance with the individual component instructions. Replacement of components must be performed in accordance with this instructions manual.

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Page 29

TROUBLESHOOTING

PROBLEM OBSERVED Gas odor during setup

POSSIBLE CAUSE Gas Leak

Gas odor before first ignition

Gas Leak

Fireplace is on but no flame and pilot is not trying to light
Pilot continues to spark when pilot is lit.

Gas Line Valve turned off Control module in lockout Not enough gas to pilot Low Gas Pressure Pilot igniter/sensor is dirty Pilot not grounded well Draft in firebox Pilot sensor has been bent

Pilot igniter/sensor is dirty

Pilot will not ignite, or will not stay lit
Burner takes too long to fully light
Burner does not light but pilot remains on
Burner lights but does not stay lit while pilot remains on

Pilot not grounded well Sensor Wire loose Gas pressure incorrect Pilot Gas Line bent or kinked Faulty pilot, Sensor bent Faulty valve Low gas pressure Clogged or dirty carryover/burner ports Blocked orifice Faulty valve Low gas pressure Clogged or dirty burner ports Blocked orifice Loose wire connections Faulty pilot Faulty valve Low gas pressure Loose sensor wire Faulty valve Faulty pilot or thermocouple Clogged or dirty burner ports
Room temperature is higher than thermostat setting

Remote control batteries failing

CORRECTIVE MEASURE What To Do If You Smell Gas Do not try to light any appliance. Do not touch any electrical switch; Do not use any phone in your building. Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions. If you cannot reach your gas supplier, call the fire department. Turn shutoff valve to open position Turn power to fireplace off and then back on Wait for pilot flame to strengthen Check pressures. See page 40. Clean pilot. See maintenance page 39. Check ground connections Redirect draft from room or wall Replace pilot Clean flame sensor and pilot igniter. See maintenance page 39. Check ground connections Check sensor wire terminals Adjust gas pressure Replace pilot tube Replace Pilot Replace Valve Check gas supply pressure Clean ports Check orifice opening Replace valve Check gas supply pressure Clean burner ports Check orifice opening Check valve/control module connections Replace pilot Replace valve Check gas supply pressure Check wire connection Replace valve Replace Safety pilot Clean burner ports Move remote away from fireplace Set higher temperature on remote/thermostat Replace batteries in remote transmitter and receiver

Page 30

30411-17-0120

TROUBLESHOOTING

PROBLEM OBSERVED Burner & pilot light but will not stay lit
Incorrect burner flame Backfire of burner Fireplace produces unwanted odors Whistle noise from fireplace

POSSIBLE CAUSE Flame sensor dirty Low gas pressure Not enough fresh air for pilot Clogged or dirty burner ports (For fireplace equipped with optional thermostat or thermostat remote) Room temperature is higher than thermostat setting
Remote control batteries failing
Faulty pilot or thermocouple Incorrect gas supply or pressure Blocked orifice Clogged or dirty burner ports Faulty valve High altitude Blocked orifice Clogged or dirty burner ports Low gas pressure
Vapors from paint, hairspray, glue, etc.
Initial burn-off of manufacturing chemicals Check gas pressure Air in gas line Control knob not in fully open position Spiral gas flex line pinched or too small diameter line

CORRECTIVE MEASURE Clean pilot sensor Check gas supply pressure Open door or window – ventilate Clean burner ports Move (optional) remote away from fireplace
Set higher temperature on (Optional) remote/ thermostat
Replace batteries in remote transmitter and receiver Replace pilot Check gas supply pressure Check orifice opening Clean burner ports Replace valve Adjust orifice size for altitude Check orifice opening Clean burner ports Check gas supply pressure Ventilate room until odor stops. Do not use paint, hairspray, glue, etc around fireplace Ventilate room until odor stops Adjust gas pressure to recommended setting. Bleed lines Open control knob to full position Straighten flex line where pinched or replace gas feed line with larger diameter

30411-17-0120

Page 31

PARTS LIST

ATTENTION: When ordering parts, it is very important that part number and description of part coincide.

INDEX

PART

NUMBER NUMBER

DESCRIPTION

COMMON

1

25897 TRIM – TOP

2

25895 TRIM – LEFT

3

25896 TRIM – RIGHT

4

10554 NAILING FLANGE

5

21642

BRICK LINER BRACKET – UPPER (2 REQUIRED)*

6

R6498 BRICK PANEL – REAR*

7

R6497 BRICK PANEL SIDE – LEFT*

8

R6499 BRICK PANEL SIDE – RIGHT*

9

19401

BRICK LINER BRACKET -LOWER (2 REQUIRED)*

10

25774 LOUVER ASSEMBLY – UPPER

11

25777

SCREEN ASSEMBLY (INCLUDES 12 & 13)

12

25779

BRACKET, SCREEN RETAINER (2 REQUIRED)

13

R10364 SCREEN, CURTAIN

14

25775 LOUVER ASSEMBLY – LOWER

15

25781 REAR LOG SUPPORT

16

12348 BURNER ASSEMBLY – PROPANE

16

12347 BURNER ASSEMBLY – NATURAL

17

11833 PILOT SHIELD – NATURAL ONLY

19

R5675 AIR SHUTTER – PROPANE

19

R5676 AIR SHUTTER – NATURAL

21

P-253 ORIFICE FITTING – ANGLED

22

25785 VALVE / REGULATOR BRACKET

NOT SHOWN

R5668 IGNITOR WIRE

NOT SHOWN

15998 ROCK WOOL

NOT SHOWN

P-251 COUPLING (NATURAL ONLY)

• Brick Panels are an optional accessory and not required for use with fireplace.

INDEX

PART

NUMBER NUMBER

DESCRIPTION

VFP24FP30L and VFP24FP30L10

18

R3623 PILOT ASSEMBLY – PROPANE

18

R3624 PILOT ASSEMBLY – NATURAL

20

P-214 ORIFICE – NATURAL (10,000 BTU)

20

P-181 ORIFICE – NATURAL (20,000 BTU)

20

P-193 ORIFICE – PROPANE (10,000 BTU)

20

P-182 ORIFICE – PROPANE (20,000 BTU)

23

R3626 VALVE – NATURAL (20,000 BTU)

23

R3625 VALVE – PROPANE (20,000 BTU)

23

R9368 VALVE – NATURAL (10,000 BTU)

23

R9369 VALVE – PROPANE (10,000 BTU)

24

R2423 MALE ADAPTOR

25

25787 TUBING (VALVE TO BURNER)

26

25805 TUBING (VALVE TO PILOT) – PROPANE

26

25788

TUBING (VALVE TO PILOT REGULATOR) – NATURAL ONLY

27

R7063 PILOT REGULATOR – NATURAL ONLY

28

25789

TUBING (PILOT REGULATOR TO PILOT) – NATURAL ONLY

29

P-263 NIPPLE 8 INCH

32

25786 VALVE COVER PLATE

33

R2708 PIEZO IGNITOR

34

R3436 REMOTE/OFF/ON SWITCH

NOT SHOWN

R10947 SWITCH WIRE HARNESS

VFP24FP20L

18

R5170 PILOT ASSEMBLY – PROPANE

18

R5171 PILOT ASSEMBLY – NATURAL

20

P-265 ORIFICE – NATURAL (20,000 BTU)

20

P-182 ORIFICE – PROPANE (20,000 BTU)

23

26012 VALVE – NATURAL

23

24157 VALVE – PROPANE

25

24156 TUBING (VALVE TO BURNER)

26

24153 TUBING (VALVE TO PILOT, NATURAL)

26

24154 TUBING (VALVE TO PILOT, PROPANE)

29

P-264 NIPPLE 5 INCH

30

R2480 INLET REGULATOR – PROPANE

30

R2479 INLET REGULATOR – NATURAL

31

24155 TUBING (REGULATOR TO VALVE)

32

25806 VALVE COVER PLATE

33

R2708 PIEZO IGNITOR

NOT SHOWN

R1720 PLASTIC CLIP

USE ONLY MANUFACTURER’S REPLACEMENT PARTS. USE OF ANY OTHER PARTS COULD CAUSE INjURY OR DEATH.

Page 32

30411-17-0120

PARTS LIST

ATTENTION: When ordering parts, it is very important that part number and description of part coincide.

INDEX

PART

NUMBER NUMBER

DESCRIPTION

VFP24FP70L

18

R11328 2019

PILOT ASSEMBLY, NATURAL

18

R11327 2019

PILOT ASSEMBLY, PROPANE

19

R5676 AIR SHUTTER – NATURAL

19

R5675 AIR SHUTTER – PROPANE

20

P181 ORIFICE #43 – VFP24FP70LN

20

P182 ORIFICE #55 – VFP24FP70LP

21

P253 FITTING, ORIFICE ANGLED

22

29878 VALVE BRACKET

23

R11125 VALVE, NATURAL

23

R11126 VALVE, PROPANE

24

R6207 ELBOW, 5/16 X 3/8 90 DEGREE

25

29821 TUBING ASSEMBLY, INLET

26

31364

TUBING ASSEMBLY, PILOT – PROPANE

26

29823

TUBING ASSEMBLY, PILOT TO VALVE – NATURAL

27

R7063 REGULATOR – NATURAL ONLY

28

31363

TUBING ASSEMBLY, REGULATOR TO PILOT – NATURAL

34

R2522 SWITCH, ON/OFF

35

29699 BRACKET, ON/OFF SWITCH

36

R11127 CONTROL BOARD

N/A

R11128 POWER ADAPTOR

INDEX

PART

NUMBER NUMBER

DESCRIPTION

VFP24FP70L10

18

R11328 2019

PILOT ASSEMBLY, NATURAL

18

R11327 2019

PILOT ASSEMBLY, PROPANE

19

R5676 AIR SHUTTER – NATURAL

19

R5675 AIR SHUTTER – PROPANE

20

P214 ORIFICE #53 – VFP24FP70L10N

20

P193 ORIFICE #64 – VFP24FP70L10P

21

P253 FITTING, ORIFICE ANGLED

22

29878 VALVE BRACKET

23

R11210 VALVE, NATURAL

23

R11211 VALVE, PROPANE

24

R6207 ELBOW, 5/16 X 3/8 90 DEGREE

25

29821 TUBING ASSEMBLY, INLET

26

33796

TUBING ASSEMBLY PILOT PROPANE

26

29823

TUBING ASSEMBLY, PILOT TO VALVE – NATURAL

27

R7063 REGULATOR – NATURAL ONLY

28

33795

TUBING ASSEMBLY PILOT REGULATOR TO PILOT – NATURAL

34

R2522 SWITCH, ON/OFF

35

29699 BRACKET, ON/OFF SWITCH

36

R11127 CONTROL BOARD

N/A

R11128 POWER ADAPTOR

30411-17-0120

Page 33

PARTS VIEW
1
3

2 4
4

5

10

5

8

6

11

12 13

7
VFP24FP7 Series

9 9
15

18
21 20 19

17 16
22 35

12 18
17

25
28 27
24 26
26 36

21 20 19

14 22

34

16

23

VFP24FP2 Series

26

28

31

30 29

25 27
33

23 32

25 24

VFP24FP3 Series
26 29
23 32 34 33

Page 34

30411-17-0120

MAINTENANCE AND SERVICE

PERIODIC CLEANING ­ Refer to parts diagram for location of items discussed below. · Do not use cleaning fluid to clean logs or any part of heater. · Logs – brush with soft bristle brush or vacuum with brush
attachment. · Remove loose particles and dust from the burner areas,
controls, piezo covers and grate. Don’t remove ceramic media from inside burner box. · Inspect and clean burner air intake hole. Remove lint or particles with brush. Failure to keep air intake hole clean will result in sooting and poor combustion.
ANNUAL CLEANING/INSPECTION ­ Refer to parts diagram for location of items discussed below. · Inspect and clean burner air intake hole. Remove lint or particles
with vacuum or brush. Failure to keep air intake hole clean will result in sooting and poor combustion. · Inspect and clean all burner ports. · Inspect ODS pilot for operation and accumulation of lint at air intake holes. · Verify flame pattern and log placement for proper operation. · Verify smooth and responsive ignition of main burner. · Check level of ceramic media in burner. Burner should be full, up to the level of openings in burner top.
CLEANING AND PILOT MAINTENANCE Oxygen Depletion Sensor Pilot When the pilot has a large yellow tip flame, clean the Oxygen Depletion Sensor as follows:
1. Clean the ODS pilot by loosening nut B from the pilot tubing. When this procedure is required, grasp nut A with an open end wrench.
2. Blow air pressure through the holes indicated by the arrows. This will blow out foreign materials such as dust, lint and spider webs. Tighten nut B also by grasping nut A.

B

A

Intermittent Pilot

Figure 21

WARNING
Never use needles, wires, or similar cylindrical objects to clean the pilot to avoid damaging the calibrated ruby that controls the gas flow. Cleaning and Maintenance / Main Burner
WARNING
Turn off heater and let cool before cleaning.

CAUTION
You must keep control areas, burner and circulating air passageways of heater clean. Inspect these areas of heater before each use. Have heater inspected yearly by a qualified service person. Heater may need more frequent cleaning due to excessive lint from carpeting, bedding materials, etc.
Logs Be careful cleaning and handling logs so as not to damage them. If logs break or fall apart in handling, spray the broken pieces and fibers with water, sweep up and discard.

Millivolt Pilot Figure 19
BA
Hydraulic Thermostat Pilot Figure 20
3. If intermittent pilot unit stops working, clean flame sensor Figure 21 with a damp cloth.
4. If intermittent pilot ignitor does not spark, clean ignitor sensor Figure 21 with a damp cloth.
30411-17-0120

Page 35

IMPORTANT SAFETY INFORMATION

THIS IS A HEATING APPLIANCE

DANGER: Indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING: Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION: Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE: Addresses practices not related to personal injury. · An unvented room heater having an input rating of more than
6,000 Btu per hour shall not be installed in a bathroom · An unvented room heater having an input rating of more than 10,000
Btu per hour shall not be installed in a bedroom or bathroom. · Due to high temperatures, the appliance should be located out of
traffic and away from furniture and draperies. · Children and adults should be alerted to the hazard of high surface
temperature and should stay away to avoid burns or clothing ignition.
· Young children should be carefully supervised when they are in the same room with the appliance.
· Do not place clothing or other flammable material on or near the appliance.
· Avoid the use of scented air fresheners (plug in type air fresheners, etc. ) while the log set is in operation. Air fresheners
produce a residue in the air similar to candles and may produce
a soot like substance. · Avoid the use of scented or decorative candles while the log
set is in operation. Candles produce a residue in the air that
creates a soot like substance. Burning candles while the log set is operating magnifies the problem. It should be noted that candles, in general, produce soot. The amount of time burned and the quantity of candles burned will determine the amount of soot produced and deposited.
· Installation and repair should be done by a QUALIFIED SERVICE PERSON. This appliance should be inspected before use and at least annually by a professional service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding materials, etc. It is imperative that control compartments, burners and circulating air passageways of the appliance be kept clean.
· DO NOT use this room heater if any part has been under water. Immediately call a qualified service technician to inspect the room heater and to replace any part of the control system and
any gas control which has been under water. · You must operate heater with fireplace screen in place. · Do not place trash, logs or other articles on the log set during
operation.
· During manufacturing, fabricating and shipping, various components of this appliance are treated with certain oils, films or bonding agents. These bonding agents are not harmful but may produce annoying smoke and smells as they are burned off during initial operation of the appliance. This is a normal
temporary occurrence. A window should be opened during the initial bake out period. · Correct installation of the ceramic fiber logs, proper location of the heater and annual cleaning are necessary to avoid potential problems with sooting. Sooting, resulting from improper installation or operation, can settle on surfaces outside the
fireplace. See instructions for proper installation.

·

WARNING: Do not allow fans to blow directly into the

fireplace. Avoid any drafts that alter burner flame patterns.

·

WARNING: Do not use a blower insert, heat exchanger insert

or other accessory not approved for use with this heater.

·

WARNING! This fireplace needs fresh air for ventilation to

run properly. This fireplace has an ODS (oxygen depletion

sensor) which will shut down the heater if adequate fresh air is

not available. See troubleshooting section in the instructions.

·

WARNING: DO NOT operate this appliance unless all

components including logs, burners, and controls are in good

working condition. Never operate this appliance if any log or

twig is broken, or out of their intended position. Refer to the

Log set placement instructions for correct log and twig

positioning.

Replacement components are available through your local

dealer as indicated in the How to Order Repair Parts section of

the appliance manual.

· Keep appliance area clear and free from combustible materials,

gasoline and other flammable vapors and liquids.

·

WARNING: Failure to keep the primary air opening(s) of the

burner(s) clean may result in sooting and property damage.

WARNING
When used without adequate combustion and ventilation air, heater may give off CARBON MONOXIDE, an odorless, poisonous gas.
Do not install heater until all necessary provisions are made for combustion and ventilation air. Consult the written instructions provided with the heater for information concerning combustion and ventilation air. In the absence of instructions, refer to the National Fuel Gas Code, ANSI Z223.1/NFPA 54, Air for Combustion and Ventilation, or applicable local codes.
This heater is equipped with a PILOT LIGHT SAFETY SYSTEM designed to turn off the heater if not enough fresh air is available.
DO NOT TAMPER WITH PILOT LIGHT SAFETY SYSTEM!
If heater shuts off, do not relight until you provide fresh air.
If heater keeps shutting off, have it serviced. Keep burner and control compartment clean.
CARBON MONOXIDE POISONING MAY LEAD TO DEATH.
Early signs of carbon monoxide poisoning resemble the flu, with headache, dizziness and/or nausea. If you have these signs, heater may not be working properly. Get fresh air at once! Have heater serviced.
Some people — pregnant women, persons with heart or lung disease, anemia, those under the influence of alcohol , those at high altitudes — are more affected by carbon monoxide than others.
The pilot light safety system senses the depletion of oxygen at its location. If this heater is installed in a structure having a high vertical dimension, the possibility exists that the oxygen supply at the higher levels will be less than that at the heater. In this type of application, a fan to circulate the structure air will minimize this effect. The use of this fan will also improve the comfort level in the structure. When a fan is used to circulate air, it should be located so that the air flow is not directed at the burner.

Page 36

30411-17-0120

SAFETY INFORMATION FOR USERS OF PROPANE GAS

Propane is a flammable gas which can cause fires and explosions. In its natural state, propane is odorless and colorless. You may not know all the following safety precautions which can protect both you and your family from an accident. Read them carefully now, then review them point by point with the members of your household. Someday when there may not be a minute to lose, everyone’s safety will depend on knowing exactly what to do. If, after reading the following information, you feel you still need more information, please contact your gas supplier.
PROPANE GAS WARNING ODOR
If a gas leak happens, you should be able to smell the gas because of the odorant put in the Propane Gas. That’s your signal to go into immediate action!
· Do not operate electric switches, light matches, use your phone. Do not do anything that could ignite the gas.
· Get everyone out of the building, vehicle, trailer, or area. Do that IMMEDIATELY.
· Close all gas tank or cylinder supply valves.
· Propane Gas is heavier than air and may settle in low areas such as basements. When you have reason to suspect a gas leak, keep out of basements and other low areas. Stay out until firefighters declare them to be safe.
· Use your neighbor’s phone and call a trained Propane Gas service person and the fire department. Even though you may not continue to smell gas, do not turn on the gas again. Do not re-enter the building, vehicle, trailer, or area.
· Finally, let the service man and firefighters check for escaped gas. Have them air out the area before you return. Properly trained Propane Gas service people should repair the leak, then check and relight the gas appliance for you.
NO ODOR DETECTED – ODOR FADE
Some people cannot smell well. Some people cannot smell the odor of the chemical put into the gas. You must find out if you can smell the odorant in propane. Smoking can decrease your ability to smell. Being around an odor for a time can affect your sensitivity or ability to detect that odor. Sometimes other odors in the area mask the gas odor. People may not smell the gas odor or their minds are on something else. Thinking about smelling a gas odor can make it easier to smell.
The odorant in Propane Gas is colorless, and it can fade under some circumstances. For example, if there is an underground leak, the movement of the gas through soil can filter the odorant. Odorants in Propane Gas also are subject to oxidation. This fading can occur if there is rust inside the storage tank or in iron gas pipes.
The odorant in escaped gas can adsorb or absorb onto or into walls, masonry and other materials and fabrics in a room. That will take some of the odorant out of the gas, reducing its odor intensity.
Propane Gas may stratify in a closed area, and the odor intensity could vary at different levels. Since it is heavier than air, there may be more odor at lower levels. Always be sensitive to the slightest gas odor. If you detect any odor, treat it as a serious leak. Immediately go into action as instructed earlier.

SOME POINTS TO REMEMBER
· Learn to recognize the odor of Propane Gas. Your local Propane Gas Dealer can give you a “Scratch and Sniff” pamphlet. Use it to find out what the propane odor smells like. If you suspect that your Propane Gas has a weak or abnormal odor, call your Propane Gas Dealer.
· If you are not qualified, do not light pilot lights, perform service, or make adjustments to appliances on the Propane Gas system. If you are qualified, consciously think about the odor of Propane Gas prior to and while lighting pilot lights or performing service or making adjustments.
· Sometimes a basement or a closed-up house has a musty smell that can cover up the Propane Gas odor. Do not try to light pilot lights, perform service, or make adjustments in an area where the conditions are such that you may not detect the odor if there has been a leak of Propane Gas.
· Odor fade, due to oxidation by rust or adsorption on walls of new cylinders and tanks, is possible. Therefore, people should be particularly alert and careful when new tanks or cylinders are placed in service. Odor fade can occur in new tanks, or reinstalled old tanks, if they are filled and allowed to set too long before refilling. Cylinders and tanks which have been out of service for a time may develop internal rust which will cause odor fade. If such conditions are suspected to exist, a periodic sniff test of the gas is advisable. If you have any question about the gas odor, call your Propane Gas Dealer. A periodic sniff test of the Propane Gas is a good safety measure under any condition.
· If, at any time, you do not smell the Propane Gas odorant and you think you should, assume you have a leak. Then take the same immediate action recommended above for the occasion when you do detect the odorized Propane Gas.
· If you experience a complete “gas out,” (the container is under no vapor pressure), turn the tank valve off immediately. If the container valve is left on, the container may draw in some air through openings such as pilot light orifices. If this occurs, some new internal rusting could occur. If the valve is left open, then treat the container as a new tank. Always be sure your container is under vapor pressure by turning it off at the container before it goes completely empty or having it refilled before it is completely empty.

30411-17-0120

Page 37

MASTER PARTS DISTRIBUTOR LIST

To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort. com. To provide warranty service, your dealer will need your name and address, purchase date and serial number, and the nature of the problem with the unit. To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below. This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com. Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original
Equipment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.

Dey Distributing 1401 Willow Lake Boulevard
Vadnais Heights, MN 55101

F. W. Webb Company 200 Locust Street
Hartford, CT 06114

Phone: 651-490-9191
Toll Free: 800-397-1339 Website: www.deydistributing.com Parts: Heater, Hearth and Grills

Phone: 860-722-2433 Toll Free: 800-243-9360 Fax: 860-293-0479 Toll Free Fax: 800-274-2004 Websites: www.fwwebb.com & www.victormfg.com Parts: Heater, Hearth and Grills

East Coast Energy Products 10 East Route 36 West Long Branch, Nj 07764
Phone: 732-870-8809 Toll Free: 800-755-8809 Fax: 732-870-8811 Website: www.eastcoastenergy.com Parts: Heater, Hearth and Grills

HOW TO ORDER REPAIR PARTS

Parts Not Under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distributors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the service person/dealer.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for warranty parts.
All parts listed in the Parts List have a Part Number. When ordering parts, first obtain the Model Number and Serial Number from the name plate on your equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the following illustration and part list. Be sure to give all this information . . .

Appliance Model Number

Part Description

Appliance Serial Number

Part Number

Type of Gas (Propane or Natural)

Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store. Shipments contingent upon strikes, fires and all causes beyond our control.

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WARRANTY

Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specified below. Hearth products must be installed by a qualified technician and must be maintained and operated safely, in accordance with the instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must be accomplished by a qualified gas appliance technician.
Limited Lifetime Parts Warranty with a Five-Year Limited Labor Warranty ­ Combustion Chamber and Heat Exchanger If the combustion chamber or heat exchanger (see parts list) fails because of defective workmanship or material, Empire will repair or replace at Empire’s option. Within five years from the date of purchase, Empire will pay reasonable labor to have the defective part repaired or replaced at Empire’s option.
Limited Five-Year Parts & Labor Warranty ­ All Other Components (Except Remote Controls, Thermostats, Accessories and Replacement Parts)
Should any part fail because of defective workmanship or material within five years from the date of purchase, Empire will repair or replace at Empire’s option. Within five years from the date of purchase, Empire will pay reasonable labor to have that defect repaired at Empire’s option.
Limited One-Year Parts Warranty ­ Remote Controls, Thermostats, Accessories, and Parts Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from the date of purchase, Empire will repair or replace at Empire’s option.
Duties Of The Owner The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the appliance. A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period. Ready access to the appliance for service.
What Is Not Covered Damages that might result from the use, misuse, or improper installation of this appliance. Travel, diagnostic costs and freight charges on warranted parts to and from the factory. Claims that do not involve defective workmanship or materials. Unauthorized service or parts replacements. Removal and reinstallation cost. Inoperable due to improper or lack of maintenance.
How To Get Service To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer with the model number, serial number, type of gas, and purchase verification. The installing dealer is responsible for providing service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available at the factory. Shipping expenses are not covered. If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department, Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to info@empirecomfort.com with “Consumer Relations” in the subject line.
Your Rights Under State Law This warranty gives your specific legal rights, and you may also have other rights, which vary from state to state.

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Empire Comfort Systems Inc. Belleville, Illinois If you have a general question about our products, please e-mail us at info@empirecomfort.com. If you have a service or repair question, please contact your dealer.
www.empirecomfort.com

30411-17-0120

References

• Home - Empire Comfort Systems
• Repair Your Grill: Shop Replacement Parts for 24,880 Models
• Empire Fireplace Parts - Select From 642 Models

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