Tenda W311MI/U2/U11 Wireless USB Adapter Installation Guide

Tenda W311MI/U2/U11 Wireless USB Adapter

Specifications

• Product: Wireless USB Adapter W311MI/U2/U11
• Compatibility: Windows 7/10/11, Linux

Product Usage Instructions

Installation:

1. Connect the wireless USB adapter to a USB port on your computer.
2. Double-click Setup.exe in the pop-up window that appears.

Connecting to Wi-Fi:

For computers without built-in wireless adapters:

1. Select the desired Wi-Fi network.
2. Click Connect.

For computers with built-in wireless adapters:

1. Select the WLAN corresponding to the wireless USB adapter (e.g., WLAN9).
2. Connect to the Wi-Fi network.

FAQ

Nothing happens after inserting the wireless USB adapter into the computer’s USB port. What should I do?
Try the following solutions:

• Check if the computer has a USB Drive ( :). If yes, double-click it to install the wireless USB adapter.
• If not, reinsert the adapter into another USB port on the computer.

The pop-up window does not appear after connecting the wireless USB adapter. What should I do?
Try the following solutions:

• Double-click Computer ( ) on the desktop.
• Double-click USB Drive( :), and follow the instructions to install the wireless USB adapter.

Package contents

• Wireless USB Adapter x 1
• Quick Installation Guide x 1

Install the wireless USB adapter (Example: Windows 10)

Tips

• This wireless USB adapter is compatible with mainstream operating systems, including Windows 7/10/11 and Linux.
• For better internet experience, you are recommended to uninstall any installed wireless USB adapter (see Scenario 2 in the Appendix) and disable or toggle off the built-in wireless adapter in the computer (see Scenario 1 in the Appendix) before installing the wireless USB adapter.

1. Connect your wireless USB adapter to a USB port on your computer.

2. Double-click Setup.exe in the pop-up window.

Wait a moment until the initialization finishes. Now you can connect to the Wi-Fi network.

Connect to a Wi-Fi network (Example: Windows 10)

• For computers without built-in wireless adapters: Select the desired Wi-Fi, and then click Connect.

• For computers with built-in wireless adapters: If you use this wireless USB adapter to connect to a Wi-Fi, select the WLAN corresponding to the wireless USB adapter, such as WLAN9. Then connect to the Wi-Fi.
  Tips
  WLAN is the default name of the built-in wireless adapter in the computer.

Switch hotspot mode (Example: Windows 10)

• After connecting a wireless USB adapter to a computer that is connected to the internet using an Ethernet cable, the wireless USB adapter can function as a soft AP to enable nearby wireless clients to access the internet.
• WiFi-enabled devices connect to the hotspot of the computer:
  1. Install the wireless USB adapter.
  2. Click or , and click to open mobile hotspot.
  3. Right-click , and click Go to Settings, you will see the Network name and Network password of the Wi-Fi.
• Connect your wireless devices (such as smartphones) to the Wi-Fi network to access the internet.

FAQ

• Nothing happens after the wireless USB adapter is inserted into the USB port of the computer. What should I do?
  Try the following solutions:
  Refer to Q2 to check whether the computer has a USB Drive (X:). If yes, double-click the USB Drive (X:) to install the wireless USB adapter. If not, reinsert the wireless USB adapter into another USB port on the computer.

• The pop-up window does not appear after the wireless USB adapter is connected to the computer. What should I do?
  Try the following solutions (Example: Windows 10):

1. Double-click Computer on the desktop.
2. Double-click USB Drive (X:), and follow the instructions to install the wireless USB adapter.

• The computer is connected to the Wi-Fi network using the wireless USB adapter, but the Wi-Fi network often disconnects. What should I do?
  Try the following solutions:

  • Connect the wireless USB adapter to your computer without the expansion dock or USB hub.
  • Plug the wireless USB adapter into another USB port of the computer.
  • Use the wireless USB adapter within the range of Wi-Fi signal coverage, and there are no surrounding occlusions blocking signals.

Appendix

• Scenario 1: Disable or toggle off the built-in wireless adapter in the computer.

  • Disable the built-in wireless adapter in the computer (Example: Windows 10)
  1. Click or , and then select Network & Internet settings.
  2. Click Change adapter options.
  3. Find and right-click the built-in wireless adapter in the computer, and click Disable.
  • Toggle off the WLAN function of the built-in wireless adapter in the computer (Only available for Windows 11)

  1. Right-click or , and then select Network & Internet settings.

  2. Find and click WLAN to enter the settings page.

  3. Toggle off the WLAN corresponding to the built-in wireless adapter of the computer.

• Scenario 2: Uninstall the existing wireless USB adapter driver on your computer. (Example: Windows 10)

1. Click , and then click .
2. Click Apps.
3. Target and click the wireless USB adapter program you want to uninstall, and click Uninstall.

Get support and services

For technical specifications, user guides and more information, please visit the product page or service page on www.tendacn.com. Multiple languages are available.
You can see the product model on the product.

Safety Precautions

Before operating, read the operation instructions and precautions to be taken, and follow them to prevent accidents. The warning and danger items in other documents do not cover all the safety precautions that must be followed. They are only supplementary information, and the installation and maintenance personnel need to understand the basic safety precautions to be taken.

• Do not use the device in a place where wireless devices are not allowed.
• Operating temperature: 0℃ – 40℃.
• Keep the device away from water, fire, high electric field, high magnetic field, and inflammable and explosive items.
• If such phenomena as smoke, abnormal sound or smell appear when you use the device, immediately stop using it and contact the after-sales service personnel.
• Disassembling or modifying the device or its accessories without authorization voids the warranty, and might cause safety hazards.
  For the latest safety precautions, see Safety and Regulatory Information on www.tendacn.com.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Radiation Exposure Statement

• This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules.
• This device has been tested and complied with FCC Body SAR limits at 5mm distance.

Caution:

• Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

• This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
  Operating frequency: 2412MHz-2462MHz,
  U11: 5150MHz-5250MHz, 5725MHz-5850MHz
  NOTE:

  1. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.
  2. To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

RECYCLING

• This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.
• User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
NOTE:

1. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.
2. To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

Declaration of Conformity

• Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the device is in compliance with Directive 2014/53/EU.
• The full text of the EU declaration of conformity is available at the following internet address: https://www.tendacn.com/download/list-9.html

Operating Frequency/Max Output Power

• 2412MHz-2472MHz/20dBm
• U11: 5150MHz-5250MHz (indoor use only)/23dBm

Attention: In EU member states, EFTA countries, Northern Ireland and Great Britain, the operation in the frequency range 5150MHz-5250MHz (U11) is only permitted indoors.

Technical Support

• Shenzhen Tenda Technology Co., Ltd.
• Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen,
• China. 518052
• Website: www.tendacn.com
• E-mail: support@tenda.com.cn
• support.us@tenda.cn (North America)
• support.uk@tenda.cn (United Kingdom)

Copyright © 2024 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to change without notice.

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