Shark NV30CN Infinity Upright Vacuum User Manual

Shark NV30CN Infinity Upright Vacuum User Manual

OWNER’S MANUAL
Model: NV30CN 120V., 60Hz., 12 Amps

USA: EURO-PRO Operating LLC
94 Main Mill Street, Door 16
Plattsburgh, NY 12901

Canada: EURO-PRO Operating LLC
4400 Bois Franc
St. Laurent, QC H4S 1A7

Tel.: 1 888-668-9600
www.infinityvac.com

IMPORTANT SAFETY INSTRUCTIONS

When using an electrical appliance, basic safety precautions should always be observed, including the following:

WARNING : To reduce the risk of fire, electrical shock, or injury:

1. Do NOT leave vacuum cleaner unattended when it is plugged in. Unplug from electrical outlet when not in use and before servicing.
2. To reduce the risk of electric shock – do
3. NOT use outdoors or on wet surfaces.
4. Do NOT allow children to use as a toy. Close attention is necessary when used by or near children.
5. Use only as described in this manual. Use only manufacturer’s recommended attachments.
6. Do NOT use with damaged cord or plug. Do NOT use vacuum cleaner if it has been dropped, damaged, left outdoors, or dropped into water. Return appliance to EURO-PRO Operating LLC for examination, repair or adjustment.
7. Do NOT pull or carry by cord. Do NOT use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do NOT run appliance over cord. Keep cord away from heated surfaces.
8. Do NOT unplug by pulling on cord. To unplug, grasp the plug, not the cord.
9. Do NOT handle plug or vacuum cleaner with wet hands.
10. Do NOT use the vacuum cleaner to pick up large objects or objects that are likely to damage the vacuum cleaner.
11. Keep hair, loose clothing, fingers, feet and all parts of body away from openings, rotating brush roll and other moving parts. Do NOT operate cleaner in bare feet or when wearing open toe shoes.
12. Do NOT use without the dust cup, cyclone chamber or all the filters in place. Use ONLY filters and accessories provided by EURO-PRO Operating LLC. Failure to do so will void the warranty.
13. Never operate the vacuum with wet filters, wet cyclonic chamber or wet dust cup.
14. Turn off all controls before plugging into or unplugging vacuum cleaner from the electrical outlet.
15. Use extra care when vacuuming on stairs. Never place the vacuum on a table, chair, etc.
16. Do NOT pick up hot coals, cigarette butts, matches or any hot, smoking, or burning objects.
17. Do NOT pick up hard or sharp objects such as glass, nails, screws, coins, etc. This may damage the vacuum cleaner.
18. Do NOT pick up any liquids.
19. Do NOT pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in the presence of explosive liquids or vapor.
20. Do NOT pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).
21. Do NOT use in an enclosed space filled with vapors given off by oil based paints, paint thinner, moth proofing substances, flammable dust, or other explosive or toxic vapors.
22. Use only on dry, indoor surfaces.
23. Do NOT use for any purpose other than described in this user’s guide.
24. The use of an extension cord is not recommended.
25. Do NOT put any objects into openings. Do NOT use with any opening blocked. Keep free of dust, lint, hair and anything else that may reduce air flow.
26. Store your appliance indoors in a cool, dry area with the power cord coiled safely to prevent any tripping accidents.
27. Keep your work area well lit.
28. Do NOT immerse the vacuum into water or other liquids.
29. Keep end of hose, wands and other openings away from your face and body.
30. To avoid damaging the carpet, keep the vacuum cleaner head moving at all times.

SAVE THESE INSTRUCTIONS

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WARNING : To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet.  Do NOT modify the plug in any way.

PRECAUTIONARY MEASURES

Important : If the air paths in the unit, the hose or the extension tube become blocked, turn the vacuum cleaner off and remove the blocking substance before you start the unit again.

1. Do notoperate the vacuum cleaner too close to heaters, or radiators.
2. Before inserting the power plug into the wall outlet, make sure that your hands are dry.
3. Do notvacuum any liquids.
4. Keep hair, loose clothing, fingers, feet and all parts of body away from openings, rotating brush roll and other moving parts.

5. When pulling out the power plug from the wall outlet, pull the plug not the power cord.
6. Do notpick up anything that is burning or smoking such as cigarettes, matches or hot ashes.
7. Do notrun appliance over power cord.8.Do notuse without dust cup, cyclonic chamber, or ALLfilters in place.
9. Before you start vacuuming, make sure to remove large or sharp objects that might damage the vacuum.

GETTING TO KNOW YOUR CYCLONIC UPRIGHT VACUUM

Technical Specifications

Voltage:120V., 60Hz.
Power:12 Amps

Note : Illustrations may differ from actual unit.

ASSEMBLY INSTRUCTIONS

Thank you for purchasing an Infinity Vacuum. To ensure your vacuum never loses suction, you must perform regular maintenance tasks.Refer to your Owner’s Manual for step by step instructions.

WARNING : Always remove the power plug from the electrical outlet before assembling or removing accessories

Inserting & Removing the Telescopic Wand into the Main Unit

1. Insert the telescopic wand into the opening at the top of the unit, making sure that the telescopic wand height adjustment knob is facing the back of the unit. (Fig. 1)
2. Insert the handle into the top opening of the telescopic wand making sure that the handle locking pin is in place. (Fig. 2)
3. To remove the telescopic wand, press the telescopic wand release button which is located on the back of the unit and lift the telescopic wand up. (Fig. 3)

Attaching the Upper Hose Holder

1. Using a Philip’s screwdriver, removethe screw that is already attached to the vacuum body. (Fig. 4)
2. Place the upper hose holder into the slot in the back of the vacuum. (Fig. 4)
3. Using the screwdriver and the screw provided, attach the hose clip to the vacuum. (Fig. 5)

Winding & Unwinding thePower Cord

This vacuum cleaner is equipped with a convenient cord storage feature. The power cord winds around the two cord holders at the side of the unit. The top cord holder has a quick cord release feature. Turn the cord hook to the left or the right to remove the power cord. (Fig. 6)

OPERATING INSTRUCTIONS

Using the Vacuum for Above Floor Cleaning

Your vacuum can be used to dust above floor areas such as tops of furniture, upholstery, drapes, etc. When using with accessories, you must place the carpet-to-floor selector to the “Bare Floor/Tools” position.

Crevice Tool
For radiators, crevices, corners, baseboards and between cushions.

Upholstery/Dusting Brush
The upholstery/dusting brush is two brushes in one. To use as an upholstery brush, you must remove the dusting brush attachment. To remove, just snap the two pieces apart. (Fig. 7) Use the upholstery brush to remove dust and pet hair from furniture. Use the dusting brush to dust furniture, Venetian blinds, books, lamp shades and shelves.

Attaching the Accessories
The accessories can be attached either to the handle or to the telescopic wand.

To attach the accessories to the handle:

1. Press the handle locking pin and pull the handle up to remove it from the telescopic wand. (Fig. 8)

2. Push the desired accessory onto theend. (Fig. 9)
3. To remove the accessories, just pull them out.

To attach the accessories to the telescopic wand:

1. Press the telescopic wand release button and pull the telescopic wand out of the vacuum. (Fig. 10)
2. Push the desired accessory onto theend. (Fig. 11, Fig. 12)
3. To remove the accessories, just pull them out.

Using the Accessories

1. To avoid tip over, always make sure that the hose is inserted into the lower hose holder that is located at the bottom of the unit, just behind the dust cup container. (Fig. 13)

2. Turn the quick release cord holder 180° to either side to release the power cord.
3. Plug the power cord into the electrical outlet.
4. When using the attachments, the vacuum must be in the upright position.
5. Ensure that brush roll is locked by pressing the carpet-to-floor selector to the “Bare Floor/Tools” position. (Fig. 14)

CAUTION : Do NOTpull the vacuum cleaner around the room by the hose as it could tip over and cause damage. When using the attachments, do NOTover extend the hose length when reaching. Trying to reach beyond the hose reach could cause the vacuum to tip over.

WARNING : Avoid tipping the vacuum or setting it on furniture, fringed area rugs or carpeted stairs while you are using the hose with the attachments. When the vacuum is turned on, the brush roll will continue to rotate until you put the carpet-to-floor selector to the “Bare Floor/Tools” position. Avoid leaving the vacuum in one place for an extended period of time, particularly on thick carpet.Note:When lifting your vacuum from the carry handle, be careful not to press the dust cup release button because you will release the dust cup assembly.

Vacuuming Floors & Carpets
The upright vacuum can be used to vacuum all types of carpeting and bare floors. The carpet-to-floor selector should only be adjusted while the vacuum cleaner is turned on and is in the upright position.

1. Turn the quick release cord holder 180° to either side to release the power cord.
2. Plug the power cord into the electrical outlet.
3. Depress on the handle release pedal to release the handle. (Fig. 15)

4. When vacuuming carpets, set the carpet-to-floor selector to the “Carpet” position to engage the brush roll. (Fig. 16)
5. When vacuuming bare floors, set the carpet-to-floor selector to the “Bare Floor/Tools” position. This will lock the brush roll and it will not turn. (Fig. 17)

CAUTION : Do notchange the setting of the carpet-to-floor selector while the vacuum cleaner is turned off.

How to Adjust for Carpet Height

WARNING : To avoid injury, keep loose clothing, hair, fingers and all other parts of body away from any moving parts (such as the beater brush). Turn off the switch and unplug the vacuum before adjusting the vacuum for the carpet height.The front of the power nozzle has a carpet height adjustment knob that raises and lowers the motorized power head to match the type of carpet. (Fig. 18) With the vacuum NOTconnected to the electrical outlet, set the adjustment to the lowest setting for maximum cleaning. If the vacuum is too difficult to push, move the knob to the next highest setting until the vacuum is comfortable to push. The brush roll must reach the carpet for the most effective cleanin

IMPORTANT NOTE: See the manufacturer’s recommendations when vacuuming delicate or hand woven carpets. They may suggest vacuuming your carpet with the power nozzle on a low height with the brush roll “Off. If this is the case, set the carpet height adjustor to the lowest setting and place the carpet-to-floor selector to the “Bare Floor/Tools” position.

WARNING : Always empty the dust cup after each use and during prolonged usage. Never over fill the dust cup beyond the “MAX” fill line -remove dirt and clean the debris screen each time the dust cup is emptied or during prolonged usage or risk motor damage. Empty the cyclonic chamber every three months depending on the amount of usage. Neverlet the dust in the cyclonic chamber surpass the “MAX” fill line.

MAINTENANCE INSTRUCTIONS

Removing the Dust Cup Assembly

CAUTION : Always unplug the unit from the electrical outlet before removing and emptying the dust cup. Failure to do so, may result in electric shock or personal injury.

To ensure that your vacuum continues to clean thoroughly, the dust cup should be emptied after each use and/or each time it reaches the “MAX” fill line.

1. To remove the dust cup assembly, press the dust cup release button and remove the dust cup assembly. (Fig. 19)

WARNING : Do NOT push the cyclonic chamber bottom door release button while the cyclonic chamber is still attached to the dust cup.2.To empty the dust cup, hold the dust cup assembly over a garbage container and press on the dust cup bottom door release button. (Fig. 20, Fig. 21)

Separating the Dust Cup from the Cyclonic Chamber

1. Remove the dust cup assembly.

2. While holding the dust cup assembly, twist the carrying handle counter clockwise to separate the cyclonic chamber from the dust cup. (Fig. 22, Fig. 23)

Cleaning the Dust Cup & Debris Screen

To remove the debris screen:
1. Hold the dust cup in one hand and with the other hold the debris screen. (Fig. 24)
2. Twist the debris screen counter clockwise to unlock and remove from the dust cup. (Fig. 25)

3. Take out the debris screen and rinse it in lukewarm water by just running it under the tap to remove any dust that is adhering to the screen. (Fig. 26) Do NOTplace in dishwasher. Let it air dry completely (24 hours) before reinstalling into the vacuum.

4. The dust cup can be washed in lukewarm water. Do notuse strong detergents. (Fig. 27)

5. Make sure that the dust cup and the debris screen are completely dry before re-assembling.
6. To replace the debris screen, insert the debris screen back into the dust cup. Fit the debris screen back into position and turn clockwise to lock it into position.

Emptying & Cleaning the Cyclonic Chamber
Periodically the cyclonic chamber will need to be emptied and cleaned. This does not have to be done every time the dust cup is emptied but it is recommended that you empty the cyclonic chamber every three (3) months depending on use or prior to the dust in the cyclonic chamber reaching the “MAX” fill line. If dirt level is not visible, clean every three months.

To empty the cyclonic chamber:

1. Hold the cyclonic chamber from the handle over a garbage can and press the cyclonic chamber bottom door release button to empty the dust. (Fig. 28)
2. After emptying the cyclonic chamber, replace it onto the dust cup and place the dust cup assembly into the vacuum.

To clean the cyclonic chamber:
1. Make sure that you have emptied all the dust from the cyclonic chamber before rinsing.
2. Open the rinsing port located at the top of the cyclonic chamber. (Fig. 29)

3. Fill the cyclonic chamber half waywith water through the rinsing port. (Fig. 30) Use only water.Do NOTuse any type of detergent or soap.

Note : You can also fill the cyclonic chamber by opening the cyclonic chamber bottom door instead of using the rinsing port. Only fill cyclonic chamber half way.

4. Close the rinsing port or the cyclonic chamber bottom door and shake the cyclonic chamber thoroughly to remove any dust that has adhered to the cyclones. (Fig. 31)

5. Hold the cyclonic chamber over a sink and press the cyclonic chamber bottom door release button to empty the water. (Fig. 32)

6. Repeat steps 2 to 5 as necessary to remove all dirt from the cyclonic chamber.
7. Let the cyclonic chamber air dry completely for 24 hours with the bottom door open before replacing into the vacuum.

WARNING : To avoid risk of electrical shock, never operate the vacuum with the cyclonic chamber wet.

Filter Indicator Light
When the filter indicator light flashes, it means that the dust cup is full, the filters need cleaning or there is a blockage in the air paths. You must empty the dust from the dust cup, clean the debris screen, clean the filters and check the unit for any blockages. (Fig. 33)

Note : Occasionally the filter indicator light will flash momentarily if the air path is blocked when using the above floor tools. This is normal.

Cleaning Pre-Motor Filters
Under normal use, the 2 filters in the filter housing should be cleaned every three (3) to five (5) months for optimal performance of your vacuum. The filter indicator light will flash when the filters need cleaning.

To remove the filter housing:
1. Hold the filter housing by the air inlet and turn counter clockwise to unlock. (Fig. 34)

2. Turn the filter housing upside down and turn the filter housing base counter clockwise to open. Remove the filter housing base. (Fig. 35)

3. Inside the filter housing are two filters. Filter 1 is a foam filter and Filter 2 is a felt filter. Both are washable and reusable for the lifetime of your vacuum (under normal household use). (Fig. 36, Fig. 37)

4. Rinse the filters in lukewarm water until the water runs clear. Squeeze and let the filters air dry for 24 hours before re-installing into the filter housing. Do notuse a washing machine to clean the filters. Do notuse a hair dryer to dry them. Air dry only. You can also rinse the filter housing if you wish. Never operate the vacuum without ALLthe filters in place. (Fig. 38)

Note : To continue using your vacuum while the pre-motor filters are drying, you can replace them with the extra set of pre-motor filters that are included.

5. When the filters are dry, replace them into the dry filter housing. Insert the foam filter (filter 1) first and then place the felt filter (filter 2) over the foam filter.(Fig. 39)

6. Replace the filter housing base on to the filter housing. Align the arrows on the filter housing with the arrows on the filter housing base and turn clockwise to lock in place. (Fig. 40)

Removing & Cleaning the Lifetime Washable HEPA Filter
Under normal use, the HEPA filter should be tapped cleaned and rinsed once every three (3) years or as needed depending on usage. This is located underneath the filter housing.

To remove the HEPA filter:

1. Remove the filter housing.
2. Hold the HEPA filter by the center opening and lift it up. (Fig. 41)

4. You can wash the HEPA filter by running it under the tap allowing the water to run on the dirty side. (Fig. 43) Always allow 24 hours for air drying before replacing into the vacuum.

5. Replace the HEPA filter back into the vacuum after it has air dried for 24 hours.

Please Note: The white material in the HEPA filter will discolor over time -This is NORMAL and will NOT affect the performance of the filter.

Motor Thermostat
Important : This unit is equipped with a motor protective thermostat. If for some reason the vacuum cleaner should overheat, the thermostat will automatically turn the unit off. Should this occur:

• Push the On/Off button once.
• Disconnect the plug from the power source.
• Check the source of overheating problem. (i.e. clogged hose or filter)
• If clogged hose or filter is found, unclog the hose and replace the filters.
• Wait at least 45 minutes before attempting to reuse the vacuum.
• After unit has cooled down for 45 minutes, plug in the cleaner and push the On/Off button. The vacuum should start again.
• If the vacuum still does not start, contact customer service at 1 888-668-9600

TROUBLESHOOTING

Clearing Blockages

Occasionally the vacuum may become blocked by a build up of debris which will require cleaning. If the filter indicating light is flashing, but the filters have been cleaned recently, check the air paths for blockages. To reduce the risk of electric shock, the power cord must be disconnected before clearing a blockage or performing maintenance/trouble shooting checks.

CAUTION : If any part of your unit has a blockage, it may overheat and then automatically shut off. Unplug the vacuum and allow it to cool down for 45 minutes.

Important : Damages caused while clearing or attempting to clear blockages are not covered under your product’s limited warranty.

CAUTION : Beware of sharp objects when clearing blockages.

Important : Replace parts of the vacuum securely before continuing to use.

Clearing the Handle
Never insert sharp objects into an opening to clear it.

1. Unplug the unit and remove handle from the telescopic wand by pressing on the handle locking pin. (Fig. 44)

2. Press on the 2 locking tabs on thehose to release it from the handle.(Fig. 45)

3. Check the handle from both openingsand remove anything that seems tobe blocking them. (Fig. 46)

4. Remove the telescopic wand andverify that it is clear by holding it up tothe light to see if there is any debrisblocking it.
5. After all the blockages have beenremoved, replace the hose onto thehandle and the telescopic wand ontothe vacuum. Plug in the unit andresume vacuuming.

Clearing the Dust Cup Air Duct

1. Unplug the vacuum.
2. Check fullness of the dust cup, if full,remove and empty the dust cup.
3. Check the air duct behind the dustcup for any blockage. (Fig. 47)

4. Clear the blockage from the air ductand replace dust cup. Never insertsharp objects into an opening to clear.
5. Plug in unit and resume vacuuming.

Clearing the Nozzle Hose

To clear a blockage in the nozzle hose:

1. Unplug the vacuum, lock it in the upright position and lay it flat on the floor.
2. Using a Philips screwdriver, remove the two (2) screws from the access port. (Fig. 48)

3. Remove the access port cover.
4. Using the Philips screwdriver again, remove the two (2) screws that hold down the nozzle hose. (Fig. 49)

5. Take out the nozzle hose connector and check to see if there is a clog in the nozzle hose. (Fig. 50)

6. Clear any blockage from this opening. Neverinsert sharp objects into the opening to clean.
7. Replace the nozzle hose connector back into the unit and using the Philips screwdriver, screw it back into place.
8. Replace the access port cover and screw it back into place.
9. Plug the unit in and continue vacuuming.

Clearing the Intake Opening Behind the Brush Roll

There is an intake opening behind the brush roll underneath the unit where debris may collect, reducing suction. To clear this opening:

1. Unplug the unit and lay the vacuum flat on the floor upside down.

2. Check to see if there is a clog just behind the brush roll. (Fig. 51)
3. Clear the blockage from this opening.Neverinsert sharp objects into opening to clean.
4. Check the brush roll to see if there are any threads or other debris wrapped around it. Using a scissor, carefully cut any debris that is blocking the bristles.
5. Plug unit in, to continue vacuuming.

Cleaning & Changing the Belt

WARNING : To reduce the risk of electric shock, the power cord must be disconnected before performing maintenance/trouble shooting checks.
Occasionally the power nozzle drive belt will require changing, the frequency will depend upon the amount of use your vacuum sees.
If the brush roll does not engage when the carpet-to-floor selector is in the “Carpet” position:

1. Turn the vacuum “Off” and unplug from power supply.
2. Release the handle by pressing on the handle release pedal and pull back until the handle is released from its upright position. Then turn the vacuum over and place on the floor.

3. With a flathead screw driver or a coin, rotate the three (3) locking screws on the belt and brush roll cover in a counter clockwise direction to the unlock position. (Fig. 52)

4. Remove the belt and brush roll cover. (Fig. 53)

5. Lift the locking clip to remove. (Fig. 54)

6. Inspect the brush roll for any build-up of hair or string. If present, remove by carefully cutting with scissors. Be careful not to cut or damage the bristles.

7. To remove the worn or broken belt, lift the brush roll and slide it out. Remove the brush roll by grasping the left side of the brush roll and pulling it upward and out. Once the brush roll has been pulled out slightly, slip the belt off of it.
(Fig. 55, Fig. 56)

8. Once having removed the brush roll completely, you will be able to easily remove the belt from the motor driven shaft. (Fig. 57)

9. Slide one end of the new belt over the drive shaft, and the other end of the belt around the brush roll. Secure the left side of the brush roll into place, and then the right side. Check to make sure that the belt is completely centered on the motor driven shaft and that the brush roll turns smoothly.

10. Replace the locking clip. Make sure that the bottom part of the belt is under the bottom part of the locking clip.

11. To replace the belt and brush roll cover, lineup the 4 locking tabs on the belt and brush cover with the slots on the power nozzle and push in. (Fig. 58)

12. Rotate the locking screws clockwise to tighten.

Changing the Headlight

WARNING : To reduce the risk of electric shock, the power cord must be disconnected before performing maintenance/trouble shooting checks.
Occasionally the headlight will require changing.

1. Turn the vacuum off and unplug from the electrical outlet.
2. With a flathead screw driver, insert the end of the screwdriver into the two slots on top of the headlight lens and gently pull down. (Fig. 59)

3. Lift out the headlight lens.
4. Remove the light bulb by pulling it out carefully.
5. Replace the new bulb by pushing it in.
6. To replace the headlight lens, insert the bottom tabs of the lens into the holding slots and snap the top back into place to secure.

PROBLEM SOLVING

This appliance was inspected thoroughly and was in good operating condition when it was shipped from the factory. If a minor problem occurs, it usually can be solved quite easily when the cause is found. Therefore, this checklist is provided for your convenience.

TWO (2) YEARS LIMITED WARRANTY

EURO-PRO Operating LLC warrants this product to be free from defects in
material and workmanship for a period of two (2) years from the date of the original purchase, when utilized for normal household use, subject to the following conditions, exclusions and exceptions.

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, return the complete appliance and accessories, freight prepaid to:
U.S.: EURO-PRO Operating LLC, 94 Main Mill Street, Door 16, Plattsburgh, NY 12901

Canada: EURO-PRO Operating LLC, 4400 Bois Franc, St. Laurent, QC H4S 1A7
If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC will repair or replace it free of charge. Proof of purchase date and $14.95 to cover the cost of return shipping and handling must be included.

Non-durable parts including, without limitation, filters, brushes and electrical parts which normally require replacement are specifically excluded from warranty.

The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option. This warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or used for commercial purposes. This limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alterations to the product or any of its parts, which have been performed by a repair person not authorized by EURO-PRO Operating LLC.

This warranty is extended to the original purchaser of the unit and excludes all other legal and/or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to the specific obligations expressly assumed by it under the terms of the limited warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential damages of any nature whatsoever. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

• Important : Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach tag to item before packing with your name, complete address and phone number with a note giving purchase information, model number and what you believe is the problem with item. We recommend you insure the package (as damage in shipping is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”. We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice.

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