DREAME H12S AE Wet and Dry Vacuum User Manual

DREAME H12S AE Wet and Dry Vacuum

Specifications

• Product: Dreame H12S AE Wet and Dry Vacuum
• Manufacturer: Dreame Trading (Tianjin) Co., Ltd.
• Website: https://global.dreametech.com
• Country of Origin: China
• Model Number: YYYY-MM HHR14A-RU-A00

Product Overview
The Dreame H12S AE Wet and Dry Vacuum is designed for optimal performance and convenience. It comes with various components for efficient cleaning:

• Self-Cleaning Button
• Mode Switch
• Power Switch
• Display Screen
• Brush Roller Cover
• Brush Roller Handle
• Various tank handles and release buttons

Product Usage Instructions

1. Safety Instructions
   Before using the vacuum, carefully read the user manual for important safety instructions. Follow basic precautions to prevent electric shock, fire, or injury.

2. Charging and Battery
   Ensure the vacuum is fully charged before use. Use the provided power adapter to charge the device. Monitor the battery level using the charging indicator on the display screen.

3. Wet and Dry Cleaning
   The vacuum is suitable for both wet and dry cleaning tasks. Use the appropriate mode based on the type of cleaning required.

4. Maintenance and Storage
   Regularly clean the filters and brush rollers for optimal performance. Store the vacuum in a cool, dry place when not in use.

FAQ

• Q: Where can I find the full user manual?
  A: For the complete user manual and FAQs, visit https://global.dreametech.com/pages/user-manuals-and- faqs\

• Q: What should I do if the vacuum shows an error message?
  A: If you encounter an error message such as “Insufficient water in the Clean Water Tank” or “Low Battery Indicator,” refer to the user manual for troubleshooting steps.

Dreame H12S AE Wet and Dry Vacuum User Manual

The word “dreame” is the abbreviation of Dreame Technology Co., Ltd. and its subsidiaries in China. It is the transliteration of the company’s Chinese name ” 追觅 “, which means striving for excellence in every endeavor and reflects the company’s vision of continuous pursuit, exploration and search in technology.

• Website: https://global.dreametech.com Manufactured by: Dreame Trading (Tianjin) Co., Ltd. Made in China
• YYYY-MM HHR14A-RU-A00
• The illustrations in this manual are for reference only. Please refer to the actual product.

THANK YOU
FOR PURCHASING THIS DREAME WET AND DRY VACUUM.

• Registration Quick Start
• Welcome to register a Dreame account by scanning the QR code. You are available for the User Manual and Special Offers.
• The high-quality product is engineered for optimal performance. If you have any questions on the product, please contact us: aftersales@dreame.tech.

Important Safety Instructions

• Please read this manual carefully before use and retain it for future reference. When using an electrical appliance, basic precautions should always be followed, including the following:
• READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.
• WARNING — To reduce the risk of fire, electric shock, or injury:

Usage Restrictions

• This appliance should not be used by children younger than 8 years old nor persons with physical, sensory, intellectual deficiencies, or limited experience or knowledge without the supervision of a parent or guardian to ensure safe operation  and to avoid any risks. Cleaning and maintenance shall not be performed by children without supervision.
• Plastic film can be dangerous. To avoid the danger of suffocation, keep it away from children.
• Children shall not play with the appliance.
• Use indoors only, on non-carpeted floor surfaces such as vinyl, tile, sealed wood, etc. Be careful not to run over loose objects or the edges of area rugs. Stalling the brush may result in premature belt failure.
• Use only as described in this user guide. Use only manufacturer’s recommended attachments.
• Do not expose the appliance to fire or excessive temperature. Exposure to fire or excessive temperature may cause an explosion.
• Do not use in extremely hot or cold environments (below 5℃ /41°F or above 40℃ /104°F). Please charge the appliance in temperature above 5℃ /41°F and below 40℃ /104°F).
• Do not immerse the appliance in liquid.
• Do not use to pick up flammable or combustible liquids, such as gasoline. Do not use in areas where flammable or combustible liquids may be present.
• Do not put any object into openings. Do not use the appliance when any opening is blocked. Keep free of dust, lint, hair, and anything that may inhibit air flow.
• Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.). Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.
• Do not use the appliance in an enclosed space filled with vapor given off by oil-based paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive or toxic vapour. Do not pick up anything that is burning or  smoking, such as cigarettes, matches or hot ashes.
• Do not use the appliance without filters in place.
• Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts of the appliance and its accessories.
• Keep ground cables away from the appliance when using it. A hazard may occur if the appliance runs over a supply cord.
• Use extra care when cleaning on stairs.

Important Safety Instructions

Maintenance and Storage

• Prevent unintentional starting. Ensure the switch is in the OFF-position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or turning on the appliance may result in an accident.
• Ensure that the appliance is placed on a horizontal surface. Do not use the appliance at the same position if the appliance is equipped with a brush roller and the handle is not completely upright. Do not store the appliance in a place where it may freeze.
• Switch off and unplug the appliance when not in use, before cleaning, maintaining or servicing it, and before connecting or disconnecting it with a moving brush.
• Do not use an appliance that is damaged or modified. A damaged or modified appliance may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
• Do not modify or attempt to repair the appliance except as indicated in the instructions for use and care.
• Do not use the appliance with a damaged attachment (eg: charging base, supply cord etc.). If the appliance or attachment has been dropped, damaged, left outdoors, dropped into water, or is not working as it should, never attempt to operate it. Please have it repaired at an authorized service center.
• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the appliance is maintained.

Battery and Charging

• For the purposes of recharging the battery, only use the detachable adapter provided with this appliance. Use only with adapter.
• Follow all charging instructions and do not charge the appliance outside of the temperature range specified in the battery as doing so increases the risk of fire.
• Keep ground cables away from the appliance when using it, because a hazard may occur if the appliance runs over a supply cord.
• Do not pull or carry adapter by cable, use cable as a handle, close door on cable, or pull cable around sharp edges or corners.
• This appliance contains batteries that can only be replaced by qualified technicians or after-sales service.
• The lithium-ion battery pack contains substances that are hazardous to the environment. Before disposing of the appliance, please first remove the battery pack, then discard, or recycle it in accordance with local laws and regulations of the country or region it is used in.
• The appliance must be disconnected from the power supply when removing the battery. Keep batteries out of the reach of children. Never put batteries in mouth. If swallowed, contact your physician or local poison control.
• Under abusive conditions, never contact the battery from which the liquid may be ejected. If contact accidentally occurs, rinse with water. If liquid contacts eyes, seek medical help immediately. Liquid ejected from the battery may cause irritation or burns.

Symbols

• Read operator’s manual
•    Detachable supply unit
• Class II equipment
• For indoor use only
•   Time-lag miniature fuse-link where T 3.15A is the symbol for the time/current characteristic
• WEEE Information
• All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human
  health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as terms and conditions of such collection points.

Product Overview

Packing List

• We, Dreame Trading (Tianjin) Co., Ltd., hereby declares that this equipment is in compliance with the applicable Directives, European Norms, and amendments. The full text of the EU declaration of conformity is available at the following internet address: https://global.dreametech.com
• For detailed e-manual, please go to
• https://global.dreametech.com/pages/user-manuals-and-faqs

Wet and Dry Vacuum

1. Self-Cleaning Button
2. Mode Switch
3. Power Switch
4. Display Screen
5. Used Water Tank Release Button
6. Used Water Tank Handle
7. Used Water Tank
8. Brush Roller Cover
9. Brush Roller
10. Brush Roller Handle
11. Brush Roller Release Button
12. Brush Roller Cover Release Buttons
13. Clean Water Tank
14. Clean Water Tank Handle
15. Clean Water Tank Release Button
16. Voice Prompt Button
    • Press briefly to activate the voice prompt or adjust the volume. Press and hold for  3 seconds to set the language. Press
    • to switch between languages. Press and hold to confirm the selection.

Charging Base

Display Screen

1. Auto Mode
2. Suction Mode
3. Charging Indicator
   • Breathing Orange : Battery level ≤ 20%
   • Breathing Green: Battery level ＞ 20%
4. Error Messages
   • Insufficient water in the Clean Water Tank
   • Used Water Tank full
   • Blocked tube
   • Brush roller stuck
5. Low Battery Indicator
   • Solid Orange: Battery level ≤ 20%
   • Solid Green: Battery level ＞ 20%
6. Turbo Mode
7. Dust Concentration Indicator
   The color of the curve changes with the amount of dust in real time.

Note : If the appliance is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

Installation

• Installing the Storage Box

• Install the storage box onto the charging base.

• Installing the Handle
  Insert the end of the handle vertically into the port on the top of the vacuum as indicated until you hear a click.

• Note : To disassemble, press the contacts in the hole on the back of the appliance with the appropriate tool and pull the handle upwards at the same time

Charging

1. Place the charging base against a wall on level ground and connect it to a power source. Fully charge the appliance before first use.
2. Place the appliance on the charging base. When charging, the number on the display screen represents the current battery level as a percentage. When the number reaches 100, the battery is fully charged.

Note:

• If there is no operation within 10 minutes of being fully charged, the vacuum will enter sleep mode. Please restart the appliance if you need to use it.
• To extend the battery life time, the battery keeps cooling down for about one hour automatically  after you have used the appliance for a long time.

How to Use

• Filling the Clean Water Tank
• Press the Clean Water Tank release button and pull the tank outwards to remove it. Remove the cover of the Clean Water Tank and fill the tank with clean water. Install the Clean
• Water Tank and ensure it clicks into place.

Note :

• For better cleaning performance, it is recommended to add 10ml detergent with the bottle cap into the full Clean Water Tank, then shake gently and evenly for use.
• Do not add any liquids other than the officially-approved cleaner. The cleaner can be available on the official online store.

Starting Cleaning
Gently step on the brush cover and recline the appliance backwards. Press the power switch  to start operating.

Note:

• Do not vacuum any foamy liquids.
• The appliance will be suspended in the upright position while running.
• The appliance is suitable for cleaning floors, marble, tiles and other hard surfaces.
• Do not recline the appliance backwards more than 140° to prevent the appliance from leaking water. When the appliance is in operation, do not lift it off the ground or lay it flat.
• Doing so may cause the used water to flow into the motor.

Switching Modes
The appliance is powered on in Auto mode by default, you can switch to suction mode or turbo mode as needed.

• Emptying the Used Water Tank
  Press the Used Water Tank release button to take out the tank. Remove the tank cover and pour out the used water. Close the tank cover and re-install the tank before use.

One-Press Self-Cleaning

1. Place the appliance back onto the base while you finish cleaning. Ensure that the water in the Clean Water Tank is sufficient for self-cleaning.
2. Briefly press the self-cleaning button on the top of the handle to start/stop self-cleaning.

Note : The self-cleaning function can be enabled only when the appliance is being charged and the battery level is more than 20%.

Care & Maintenance

Tips:

• Turn off the appliance before maintenance. Do not touch the power switch.
• Replace parts if needed. The parts must be replaced by those available from the manufacturer or its service agent.
• If the vacuum is not used for an extended period, fully charge it, unplug the power plug, and store the vacuum in a cool, low-humidity environment away from direct sunlight. To  avoid over-discharge of the battery, charge the vacuum at least once every 3 months.

Cleaning the Used Water Tank and the Filter

1. Press the Used Water Tank release button, and pull the Used Water Tank outwards to remove it.

2. Take out the filter from the Used Water Tank cover. Remove the tank cover and pour out the wastewater.

3.  Rinse the Used Water Tank and the tank cover with water, the provided cleaning brush can be used to clean the inner wall of the tank.

4.  Re-install the filter and the  Used Water Tank cover. Then re-install the Used Water Tank until you hear a click.

Note :

• If the filter is dirty, rinse it with clean water and dry it completely before use.
• Replacing the filter every 3 to 6 months is recommended.

Cleaning the Brush Assembly

1.  First, press the brush roller cover release buttons inwards on both sides to remove the brush roller cover. Press the brush roller release button, and the brush roller handle will pop out. Pull it to take out the brush roller.
2.  Clear any hair and debris caught on the brush roller with the provided cleaning brush. Rinse the brush roller with clean water and dry it completely.
3.  Wipe the suction inlet with a dry cloth or wet tissue. Do not rinse the brush assembly with water.
4. Re-install the brush roller and the brush roller cover until you hear a click.

Note:

• Clean as needed. Alternating use of the two provided brush rollers is recommended.
• Replacing the brush roller every 3 to 6 months is recommended.

Cleaning the Tube and the Dirt Sensor
Remove the Used Water Tank, gently wipe the tube and the dirt sensor with a wet cloth before use.

Note : Do not rinse the tube or the dirt sensor.

Troubleshooting

If an error occurs, the appliance will stop working. Please refer to the following table for troubleshooting. If the problem persists, please contact customer service.

the temperature returns normal
The Used Water Tank is full| Empty the Used Water Tank
The parts are not properly installed| Ensure all parts are properly in place
The appliance charges slowly| The temperature of the battery is too low or too high| Wait until the battery’s temperature returns normal
The suction power of the appliance is weak| The filter is clogged| Cleaning the filter
The suction inlet or tube is blocked by a foreign object| Clean the tube and the suction inlet
The motor is making a strange noise| There is too much used water in the Used Water Tank| Empty the Used Water Tank
The suction inlet is blocked| Clear any blockage in the suction inlet
The dust concentration indicator is solid red| The dirt sensor needs cleaning| The dirt sensor is in the tube. Follow tube cleaning instructions
The cleaning solution concentration is too high| Dilute the cleaning solution with water at the recommended ratio
A third-party cleaning solution caused a large amount of foam| Use only the officially-approved cleaning solution
The display screen does not light up while charging| The charging base cable is not plugged into the electrical outlet| Make sure the charging base cable is plugged in
The appliance is not placed onto the charging base properly| Make sure the appliance is placed onto the charging base properly
No water is coming out of the appliance| The Clean Water Tank is not properly installed in place, or the water in the Clean Water Tank is insufficient|

Re-install or fill the Clean Water Tank

---|---|---
It takes 30 second to dampen the brush roller| Turn on the appliance and check again in 30 seconds
The vent leaks water| A collision or a sharp pull causes water to enter the motor| Move the appliance gently back and forth while it is turned on
The filter is not completely dry after being cleaned| Dry the filter completely before use
Self-cleaning fails| The brush roller may be jammed by large debris| Open the brush roller cover to check and clean the brush roller

The appliance is not placed onto the charging basproperly

| Make sure the appliance is being charged before self- cleaning

Self-cleaning cannot be enabled if the battery level is lower than 20%

| The self-cleaning function can only be enabled when the appliance is being charged and the battery level is more than 20%
The Used Water Tank is not installed in place, or the Used Water Tank is full| Re-install or empty the Used Water Tank
The Clean Water Tank is not installed in place, or the water in the Clean Water Tank is insufficient|

Re-install or fill the Clean Water Tank

Error Prompts and Solutions

If the appliance is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

Clean Water Tank

| Fill the Clean Water Tank
| The Used Water Tank is full| Empty the Used Water Tank
| Brush roller stuck| Clean the brush roller with the provided cleaning brush
|

Blocked tube

| Check whether the filter is clogged

Alternatively, clean the tube and the dirt sensor

persists, please contact customer service
H1-H6
H7| Battery overheating| Wait until the battery’s temperature returns normal

For additional services, please contact us via aftersales@dreame.tech Website: https://global.dreametech.com

Specifications

Wet and Dry Vacuum

Model| HHR14A| Charging Time| approx. 4.5 hours
Rated Voltage| 21.6 V | Charging Voltage| 26 V

Rated Power

|

300 W

| Used Water Tank Capacity| 700 mL
Clean Water Tank Capacity| 900 mL
Power Adapter
Model| YLS0251B-E260090| Average Active

Efficiency

| 87.28%
Input| 100-240 V ~ 50/60 Hz

0.8 A Max

| Efficiency at Low Load (10%)| 79.74%
Output| 26 V       0.9 A| No-Load Power Consumption| 0.08 W

Battery Disposal and Removal

• The built-in lithium-ion battery contains substances that are hazardous to the environment. Before disposing of the battery, make sure the battery is removed by qualified technicians and discarded at an appropriate recycling facility.
  • the battery must be removed from the appliance before it is scrapped;
  • the appliance must be disconnected from the supply mains when removing the  battery;
  • the battery is to be disposed of safely.

Removal Guide

1. Remove the display screen by rotating it with a tool.
2. Remove the screws on the battery cover in turn and then pry open the cover with proper tools.
3. Unplug the terminals between the battery and PCB board to remove the battery.

CAUTION:

• Before removing the battery, disconnect the power and run out the battery as much as possible.
• Unneeded batteries should be discarded at an appropriate recycling facility.
• Do not expose to high temperature environment to avoid risks of explosion.
• Under abusive conditions, liquid may be ejected from the battery. If contact occurs, flush with water and seek medical help.

References

• Dreame Global | Smart Robot Vacuum Cleaners

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