roborock QR1PES02 Q Revo Pro Robotic Vacuum Cleaner User Manual

Roborock Q Revo Pro

Robotic Vacuum Cleaner User Manual

Read this user manual with diagrams carefully before using this product and store it properly for future reference.

Safety Information

WARNING

• For use only with roborock EWFD16LRR or EWFD20LRR charger.
• The product must be switched off and the plug must be removed from socket outlet when not in use, before cleaning or maintaining the product.
• Connect to a properly grounded outlet only. See Grounding Instructions.

CAUTION

• Only use the product in accordance with the User Manual. Any loss or damage caused by improper use will be borne by the user.
• Make sure dustbin, washable filter, dust bag, side brush, mop cloth, main brushes and main brush cover installed in place before cleaning.
• Do not sit or stand on the robot or dock.
• To prevent corrosion or damage, do not use any disinfectant and only use cleaning solution recommended by Roborock in the solution cartridge.
• Do not put any low objects (such as shoes, mats) near raised areas like stairs. Otherwise, the robot may fall down caused by malfunctional sensors.
• To prevent water damage, make sure that the floor where the robot operates is free of water.
• Place the cords from other appliances out of the area to be cleaned.
• Do not operate the vacuum in a room where an infant or child is sleeping.
• Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned.
• Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.
• Do not allow children to sit on the vacuum.
• Do not carry the robot using vertical bumper, top cover, side brush or bumper. Do not move the dock by lifting dock base, water tank handles or dust container cover.
• Place the dock on a hard, flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.
• This product can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the product in a safe way and understand the hazards involved. Children shall not play with the product. Cleaning and user maintenance shall not be made by children without supervision.
• Do not dismantle, repair or modify the battery or charging dock.
• If the dock is placed in an area susceptible to thunderstorms or with unstable voltage, take protection measures.
• Do not rinse the robot and the dock.

GROUNDING INSTRUCTIONS

This appliance must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This appliance is equipped with a cord having an equipment-grounding conductor and grounding plug.
The plug must be inserted into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING – Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
Check with a qualified electrician or service person if you are in doubt as to whether the outlet is properly grounded. Do not modify the plug provided with the appliance – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

This appliance is for use on a nominal 120-V circuit and has a grounding attachment plug that looks like the plug illustrated in sketch A in Grounding methods. Make sure that the appliance is connected to an outlet having the same configuration as the plug.
No adaptor should be used with this appliance.

Grounding methods

(A)                                          (B)                   (C)

AA200

1. GROUNDING PIN
2. GROUNDED OUTLET
3. GROUNDED OUTLET BOX
4. METAL SCREW
5. ADAPTER
6. TAB FOR GROUNDING SCREW

Battery and Charging

• Keep the charging dock away from heat (such as radiators).
• Do not wipe the charging contacts with wet cloth or wet hands.
• If placing the robot into storage, charge it fully and turn it off before placing it in a cool dry place. Recharge it at least every three months to avoid battery overdischarge.
• Do not use the product when the temperature is higher than 40°C (104°F) or lower than 4°C (39°F), or there is any liquid or sticky substance on the floor.
• Do not discard waste batteries. Leave them with a professional recycling organization.
• To transport the product, make sure it is powered off and shut down, and empty the remaining fluid in the water tanks.
  At the same time, empty and rinse the cleaning solution cartridge, leave it air dry completely and then reinstall it. Original packaging is advised.

International Symbols Explanation

~ – ALTERNATING CURRENT symbol [symbol IEC 60417-5032 (2009-02)] ⎓ – DIRECT CURRENT symbol [symbol IEC 60417-5031 (2009-02)] – PROTECTIVE EARTH (Protective Ground) symbol [symbol IEC 60417-5019 (2009-02)]

FCC/IC Statement

Compliance Information

Product Name| Robotic Vacuum Cleaner with Charging Dock
Product Model| Robotic Vacuum Cleaner Model: QR1PES
Empty Wash Fill Dock: EWFD16LRR
Empty Wash Fill Dock Auto: EWFD20LRR
Compliance Statement| This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.

Correspondence of the responsible party in USA

Company| Roborock Technology Co.
Address| ROOM 1227, 12TH FLOOR, 1000 N. WEST STREET, WILMINGTON, DE 19801
Email| support@roborock.com

(A) Product Overview

(A1) Robot (Top View)

Power/Clean

• Press and hold to turn the robot on or off
• Press to start cleaning

Power Indicator Light

• White: Battery level ≥ 15%
• Red: Battery level < 15%
• Breathing: Charging or starting up
• Flashing red: Error

— Dock

• Press to return to dock/start emptying
• Press and hold to start spot cleaning/ mop washing

Note: Press any button to stop the robot during cleaning or docking.

A1-1—Dock Locator
A1-2—Reactive Tech Obstacle Avoidance Sensor

(A2) Robot (Bottom View)

A2-1—Wall Sensor
A2-2—Omnidirectional Wheel
A2-3—Carpet Sensor
A2-4—Side Brush
A2-5—Main Wheel
A2-6—Main Brush
A2-7—Main Brush Cover Latches
A2-8—Mop Cloths
A2-9—Cliff Sensors

(A3) Robot (Top Cover Open)

A3-1—Vertical Bumper
A3-2—LiDAR Sensor
A3-3—WiFi Indicator Light

• Off: WiFi disabled/Charging
• Flashing slowly: Waiting for connection
• Flashing quickly: Connecting
• Steady: WiFi connected

A3-4—Reset Button
A3-5—Dustbin
A3-6—Charging Contacts
A3-7—Communication Sensor
A3-8—Air Outlet
A3-9—Positioning Button
A3-10—Self-Filling Port
A3-11—Automatic Lift and Rotate Mop Modules
A3-12—Suction Inlet
A3-13—Bumper

(A4) Mop Cloth Mount

A4-1—Hook and Loop Pads
A4-2—Mop Axle

Note: Secure the mop cloths in place.

(A5) Mop Cloth

(A6) Dustbin

A6-1—Dustbin Latch
A6-2—Air Inlet
A6-3—Washable Filter
A6-4—Suction Inlet

(A7) Dock Base

(A8) Power Cord

(A9) Disposable Dust Bag

(A10) Dock

A10-1—Water Tank Handle
A10-2—Water Tank Latch
A10-3—Dirty Water Tank
A10-4—Dust Container Cover
A10-5—Charging Contacts
A10-6—Robot Refill Port
A10-7—Suction Inlet
A10-8—Clean Water Tank
A10-9—Status Indicator Light

• Breathing: Emptying/Mop washing
• Red: Dock error
• Off: Powered off/Charging

A10-10—Water Outlet
A10-11—Air Outlets
A10-12—Dock Base
A10-13—Filter
A10-14—Dust Bag Slot
A10-15—Dock Location Beacon
A10-16—Clean Water Dispensers
A10-17—Water Level Float
A10-18—Cleaning Tank Filter
A10-19—Cleaning Tank

(A11) Power Cord Storage

A11-1—Cord Outlets
A11-2—Power Port
A11-3—Cord Storage Slot

(B) Installation

(B1) Important Information

B1-1— Tidy cords, hard or sharp objects (such as nails and glass), and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot.
B1-2— When using the robot in a raised area, always use a secure physical barrier to prevent accidental falls that may result in personal injury or property damage.

Note: When using the robot for the first time, follow it throughout its whole cleaning route and watch for potential problems. The robot will be able to clean by itself in future uses.

(B2) Assembly

B2-1— Place the dock on a hard and flat floor. Attach the base by pressing down both sides of the base firmly, and then pressing the connecting part in the middle until you hear a click.
B2-2— Click

Note: When moving the dock, secure the water tanks to prevent it from falling off.

B2-3— Connect the power cord to the back of the dock, and keep the excess cord inside the storage slot.

Note: Power cord can exit at either side.

B2-4— Align and install the mop axles into the robot in place until you hear a “click”.
B2-5— Click

(B3) Place the Dock

Keep a space of clearance about 0.9 m (2.9 ft) in height, 0.4 m (1.3 ft) in length and 1.2 m (3.9 ft) in width. Place the dock on a hard and flat floor (wood/tile/concrete etc.), flat against a wall. Make sure the location has good WiFi for a better experience with the mobile app, and then plug it in and make sure the dock status indicator light is on.

B3-1— About 0.9 m (2.9 ft)
B3-2— About 0.4 m (1.3 ft)
B3-3— About 1.2 m (3.9 ft)

Notes:

• If the power cord hangs vertically to the ground, it may be caught by the robot, causing the dock to be moved or disconnected.

• The dock status indicator light is on when the dock is powered on, and off when the robot is charging.

• The dock status indicator light turns red if an error occurs.

• Place the dock on a flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.

• Placing the dock on a soft surface (carpet/mat) may cause the dock to tilt over and cause problems docking and departing.

• Keep the dock away from direct sunlight or anything that may block the dock location beacon; otherwise, the robot may fail to return to the dock.

• Do not use the dock without clean water tank, dirty water tank, dust container cover, disposable dust bag, or cleaning tank.

• Maintain the dock according to the maintenance instructions.
  Do not clean the dock with a wet cloth or tissue.

• All docks are subject to water-based tests before leaving the factory. It is normal that a small amount of water remains in the waterway of the dock.

(B4) Powering On & Charging

Press and hold the button to power on the robot. Wait until the power light is steady, and then place the robot on the dock to charge. Make sure the dock is powered on. Press the button on the robot to make the robot automatically return to the dock for charging. The robot is equipped with a built-in high- performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged.

B4-1— Dock Status Indicator Light turns off, Robot Power Indicator Light breathing: Charging

Note: The robot may not be turned on when the battery is low. In this case, place the robot to the dock for charging.

Connecting to the App

1. Download App

Search for “Roborock” in the App Store or Google Play or scan the QR code to download and install the app.

2. Reset WiFi

a. Open the top cover and find the WiFi indicator light.
b. Press and hold the and buttons until you hear the “Resetting WiFi” voice message. The reset is complete when the WiFi indicator light flashes slowly. The robot will then wait for a connection.

Note: If you cannot connect to the robot due to your router configuration, a forgotten password, or any other reason, reset the WiFi and add your robot as a new device.

3. Add Device

Open the Roborock App, tap the “Scan to Connect” or “Search for Device” button and add the device as instructed in the app.

Notes:

• The actual process may vary due to ongoing app updates.
  Follow the instructions provided in the app.

• Only 2.4 GHz WiFi is supported.

• If the robot waits more than 30 minutes for a connection, WiFi will be automatically disabled. If you want to reconnect, reset the WiFi before proceeding.

(C) Instructions for Use

On/Off

Press and hold the button to turn on the robot. The power indicator light will turn on and the robot will enter standby mode.
Press and hold the button to turn off the robot and complete the cleaning cycle.

Note: The robot cannot be turned off when it is being charged.

(C1) Filling the Water Tank

Remove and open the clean water tank and fill the tank with water to MAX. Close the lid, lock the latch, and fit the tank back in place.

Notes:

• To prevent corrosion or damage, do not use any disinfectant and only use cleaning solution recommended by Roborock in the water tank.
• Do not add too much cleaning solution to prevent the robot from working improperly due to slipping.
• To avoid water tank deformation, do not place hot water in the tank.
• If water marks remain on the water tank, wipe them clean before reinstallation.

(C2) Starting Cleaning

Press the button to start cleaning. The robot will plan its cleaning route according to its scan of the room. It splits a room into zones, first draws out zone edges, and then fills the zone in a zigzag pattern. In so doing, the robot cleans all zones one by one, efficiently cleaning the house.

C2-1— Zone 1 – Cleaned.
C2-2— Zone 2 – Cleaned.
C2-3— Zone 3 – In Progress.
C2-4— Zone 4 – Next Zone.

Notes:

• To allow the robot to automatically vacuum and return to the dock, start the robot from the dock. Do not move the dock during cleaning.

• Cleaning cannot start if the battery level is too low.
  Allow the robot to charge before starting the cleanup.

• Before cleaning, tidy cords (including the power cord of the dock) and valuables from the floor. Loose items may be dragged by the robot, resulting in the disconnection of electrical appliances or damage of cords and property.

• If cleaning is completed in less than 10 minutes, the area will be cleaned twice.

• If the battery runs low during the cleaning cycle, the robot will automatically return to the dock. After charging, the robot will resume where it left off.

• The robot will retract mop cloth mounts when cleaning the carpet. You can also set the carpet as a no-go zone in the app to avoid it.

• Before starting each cleaning task, make sure that the mop cloths have been properly installed.

Spot Cleaning

Press and hold the button to start spot cleaning in pause mode.
Cleaning range: The robot cleans a 1.5 m (4.9 ft) x 1.5 m (4.9 ft) square area centered on itself.

Note: After spot cleaning, the robot will automatically return to the starting point and be on standby.

Pause

When the robot is running, press any button to pause it, press the button to resume cleaning, and press the button to send it back to the dock.

Note: Placing a paused robot on the dock manually will end the current cleanup.

Sleep

If the robot is paused for over 10 minutes, it will go to sleep, and the power indicator light will flash every few seconds. Press any button to wake the robot up.

Notes:

• The robot will not go to sleep when it is charging.
• The robot will automatically shut down if left in sleep mode for more than 12 hours.

DND Mode

The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use the app to disable the DND mode or modify the DND period. When DND is on, the robot will not automatically resume cleanup, the power indicator light will dim, and the volume of the voice message will lower.

Washing the Mop Cloths

During cleaning, the robot automatically determines when it should return to the dock for mop washing and water tank refilling to maximize its mopping performance. During cleaning, tap Dock button in the app to send robot back for mop washing. When the robot is charging, press and hold the button on the robot or tap Wash button in the app to manually start washing. Press any button to stop washing.

Notes:

• To allow the robot to wash the mop automatically, start the robot from the dock and do not move the dock during cleaning.
• Watch out for hot water and do not touch the water outlet.
• Mop wash frequency and washing mode can be modified in the app.

Emptying

Auto-emptying will automatically begin when the robot returns to the dock after cleaning. To manually emptying, press button on the docked robot or tap the corresponding button in the app. Press any button to stop emptying.

Notes:

• When auto-emptying has been left unused for a long period, empty the dustbin manually and make sure the air inlet is clear for optimal emptying performance.
• Auto-emptying can be disabled through the app.
• Avoid frequent manual emptying.

Drying

Drying starts automatically after mop washing or after cleaning is completed. To manually start or stopping drying, tap the corresponding button in the app.

Notes:

• Drying duration can be modified in the app.
• Auto-drying can be disabled through the app.

Charging

After cleaning, the robot will automatically return to the dock to charge. In Pause mode, press the button to send the robot back to the dock. The power indicator light will breath as the robot charges.

Note: If the robot fails to find the dock, it will automatically return to its starting location. Place the robot on the dock manually to recharge.

Error

If an error occurs, the power indicator light on the robot will flash red or status indicator light on the dock will be steady red. A popup notification will receive in the app and a voice alert may sound.

Notes:

• The robot will go to sleep automatically if left in a malfunctioning state for over 10 minutes.
• Placing a malfunctioning robot on the dock manually will end the current cleanup.

Resetting the System

If the robot does not respond when a button is pressed or cannot be turned off, reset the system. Press the Reset button, and the robot will reset automatically.

Note: After resetting the system, existing settings such as scheduled cleaning and WiFi will be restored to factory settings.

Restoring Factory Settings

If the robot does not function properly after a system reset, switch it on. Press and hold the button and at the same time, press the Reset button until you hear the “Restoring factory settings” voice message. The robot will then be restored to factory settings.

(D) Routine Maintenance

Note: The frequency of replacement may vary depending on the situation. If abnormal wear occurs, replace the parts immediately.

(D1) Main Brush

* Clean every 2 weeks and replace every 6-12 months.

D1-1—Main Brush Cover
D1-2—Main Brush Cover Latches
D1-3—Main Brush
D1-4—Main Brush Caps
D1-5—Main Brush Bearing
D1-6— Turn over the robot and press the main brush latches to remove the main brush cover.
D1-7— Pull out the main brush and remove the main brush bearing. Rotate the main brush caps in the indicated unlock direction to remove the caps, and remove any entangled hair or dirt at both ends of the main brush.
D1-8— Reinstall the main brush.
D1-9— Reinstall the main brush cover. Make sure that the four teeth are fully seated in the slot, and then press on the main brush cover to lock it until you hear a click.

Notes:

• Main brush should be wiped down with a wet cloth. If the main brush is wet, air-dry it away from direct sunlight.
• Do not use corrosive cleaning fluids or disinfectants to clean the main brush.

(D2) Side Brush

* Clean monthly and replace every 3-6 months.

Unscrew the side brush screw. Remove and clean the side brush. Reinstall the brush and tighten the screw.

(D3) Omnidirectional Wheel

* Clean as required.

D3-1— Use a tool, such as a small screwdriver, to pry out the axle and take out the wheel.

Note: The omnidirectional wheel bracket cannot be removed.

D3-2— Rinse the wheel and the axle with water to remove any hair and dirt. Dry and reattach the wheel, pressing it firmly in place.

(D4) Main Wheel

* Clean as required.

Clean the main wheel with a soft, dry cloth.

(D5) Dustbin

* Clean as required.

D5-1— Open the top cover of the robot and press the dustbin latch to take out the dustbin.
D5-2— Open the washable filter and empty the dustbin.
D5-3— Fill the dustbin with clean water and reinstall the washable filter. Gently shake the dustbin, and then pour out the dirty water.

Note: To prevent blockage, only use clean water without any cleaning liquid.

D5-4— Leave the dustbin and the washable filter to dry.

(D6) Washable Filter

* Clean every 2 weeks and replace the filter every 6-12 months.

D6-1— Remove the filter.
D6-2— Rinse the filter repeatedly and tap it to remove as much dirt as possible.

Note: Do not touch the surface of the filter with your hands, brush, or hard objects to avoid potential damage.

D6-3— Allow at least 24 hours for the filter to dry thoroughly and reinstall it.

(D7) Mop Cloths

* Clean as required and replace every 1-3 months.

D7-1— Remove the mop cloth from the mop cloth mount. Clean the mop cloth and air-dry it.

Note: A dirty mop cloth will affect the washing performance. Clean it before use.

D7-2— Stick the mop cloth on the mount in position and firmly.

(D8) Robot Sensors

* Clean as required.

Use a soft, dry cloth to wipe and clean all sensors, including:

D8-1— Dock Locator
D8-2— Reactive Tech Obstacle Avoidance Sensor
D8-3— Wall Sensor
D8-4— Communication Sensor
D8-5— The Carpet Sensor
D8-6— Four Cliff Sensors

(D9) Moving Dock

Lift up and move the dock. Do not move the dock by lifting the dock base, water tank handles or dust container cover directly to prevent the dock from falling off.

(D10) Dirty Water Tank

* Clean as required.

Open the dirty water tank lid and pour out the dirty water. Fill the tank with clean water, close the lid, and shake. Pour out the dirty water. Close the lid and then re-install.

(D11) Charging Contact Areas

* Clean monthly.

Use a soft dry cloth to wipe the charging contacts on the robot and the dock.

(D12) Replacing Disposable Dust Bag

* Replace as required.

D12-1— Remove the dust container cover.
D12-2— Remove the disposable dust bag in the direction of the arrow and discard it.

Notes:

• The dust bag handle seals the bag on removal to prevent leakage.
• Always install a dust bag before closing the dust container cover to avoid auto-emptying without the bag. You can also disable auto-emptying in the app.

D12-3— Clean around the filter with a dry cloth. Install a new disposable dust bag in place along the slot and unfold the dust bag to maximize emptying performance.

Note: Make sure the disposable dust bag is properly sealed to avoid waste escaping and damaging the dock.

D12-4— Close the dust container cover and make sure it is securely sealed.

(D13) Cleaning Tank

* Clean as required.

D13-1— Remove the cleaning tank.
D13-2— Rinse the cleaning tank and the filter with water.
D13-3— Reinstall the cleaning tank.

Basic Parameters

Robot

Note: The serial number is on a sticker on the underside of the robot.

Empty Wash Fill Dock

Rated Input
(Hot water washing mop)| 12A
Rated Input
(Charging & drying)| 1A
Rated Output| 20V⎓ 1.5A
Charging Battery| 14.4 V/5200 mAh (TYP) lithium-ion battery

Environmental Protection Description

Removing the battery

* The following information applies only when disposing of the robot and should not be followed for day-to-day operations

The chemical substances contained in the built-in lithium-ion battery of this product can cause environmental pollution. Before disposing of this product, remove the battery. The battery should then be properly recycled either through local authorities or by providing the batteries to a battery recycling facility.

How to remove the battery:

1. Operate the robot without connecting to the dock until it runs out of battery.
2. Turn off the robot.
3. Unscrew the battery cover.
4. Remove the battery cover.
5. Press the latch to pull out the battery connector and remove the battery.

Notes:

• Before removing the battery, make sure it is fully drained and the robot is disconnected from the dock.
• Remove the entire battery pack. Avoid damaging the battery pack casing to avoid short-circuits or leakage of hazardous substances.
• In the event of accidental contact with battery fluid, rinse thoroughly with water and seek immediate medical care.

Common Issues

• Battery low. Put the robot on the charging dock and charge it before use. 
• Battery temperature too low or too high. Only use the robot within the range of 4-40°C (32-104°F).

Unable to charge.|

• Dock not connected to power. Check whether both ends of the power cord are properly connected. 
• Poor contact. Clean the charging contacts of the dock and the robot. 
• Confirm that the dock indicator light is on.

Slow charging.|

• When used at high or low temperatures, the robot will automatically reduce its charging speed to extend battery life.
• Charging contacts dirty. Wipe them with a dry cloth.

Unable to dock.|

• Too many obstacles near the dock. Move it to an open area. 
• The robot is too far from the charging dock. Place it closer and retry. 
• The dock locator may be dirty. Wipe them with a dry cloth.

Noise during cleaning.|

• The main brush, side brush, or main wheels may be jammed. Turn off the robot and clean them. 
• The omnidirectional wheel is jammed. Use a screwdriver to remove it for cleaning.

Unable to connect to WiFi.|

• WiFi disabled. Reset the WiFi and try again. 
• Poor WiFi signal. Move the robot to an area with good WiFi reception. 
• Abnormal WiFi connection. Reset the WiFi, download the latest mobile app and retry. 
• Unable to connect to WiFi abruptly. There may be an error with your router settings. Contact Roborock Customer Service for help with troubleshooting.

Is power always being drawn when the robot is on the charging dock?|

• The robot will draw power while it is docked to maintain battery performance, but the power consumption is extremely low.

Does the robot need to be charged for at least 16 hours for the first three uses?|

• No. Lithium-ion batteries have no memory effect. The robot can be used once fully charged.

Cleaning does not resume after recharging.|

• Make sure that the robot is not in DND mode. DND mode will prevent cleanup. 
• The robot will not resume cleaning if users press button to recharge or manually place the robot back to the dock.

The robot suddenly misses a certain spot.|

• The wall sensor, cliff sensors, or carpet sensor may be dirty. Wipe them with a soft dry cloth.

Schedules are not effective.|

• Schedules will only take effect when the battery is higher than 15%.

The LED status indicator light on the dock is steady red.|

• Voltage error. Check that the local voltage meets the requirements listed on the dock. 
• Check clean water tank placement or refill as required. 
• Check dirty water tank placement or empty as required. 
• Check that the cleaning tank or cleaning tank filter has been correctly installed.

Reduced emptying performance or unusual noise when emptying.|

• The main brush or main brush cover is not properly installed. Check and install in place. 
• The filter, air duct, suction inlet, air inlet, dustbin or dust bag is blocked. Clean to remove blockages.

Reduced mop washing performance.|

• The mop cloths are not attached properly. Reinstall. 
• The floor is dirty. Change the mop washing mode in the app for better cleaning.

Unable to start auto-drying.|

• Auto-drying is disabled. Check in-app settings. 
• Auto-drying starts only after mopping or mop washing.

Unable to auto-empty.|

• Auto-emptying is disabled. Check in-app settings. 
• Dock dust container cover is not installed. Check and install. 
• Auto-emptying will not be triggered if the robot returns to the dock without cleaning. 
• The robot will not auto emptying after returning to the dock in the Do Not Disturb (DND) mode. Adjust cleaning or DND duration, or start emptying manually.

Unable to wash the mop cloths.|

• The mop will not be washed if not used. 
• If the robot does not start from the dock or no dock is found on the app map, it will not return to the dock for mop washing. 
• Check clean water tank placement or refill as required. 
• Check dirty water tank placement or empty as required. 
• Check that the cleaning tank or cleaning tank filter has been correctly installed.

Unable to wash the mop cloths with hot water.|

• Check that Mop Washing with Hot Water is enabled in the app.

Unable to extend the mop cloth.|

• Check whether the FlexiArm Extend Cleaning feature is enabled in the app. 
• The mop cloth will only extend along walls and certain obstacles. 
• Please check if the mop extension structure is stuck.

Robotic Vacuum Cleaner

Product Model: QR1PES
Manufacturer: Beijing Roborock Technology Co., Ltd.
Address of Manufacturer: Room 1001, Floor 10, Building 3, Yard 17, Anju Road,
Changping District, Beijing, P.R. China

For more product information, visit our website: www.roborock.com
For after-sales support, contact our support team at:
support@roborock.com (United States/Canada/Non-Europe)
1-855-960-4321 (United States only
1-833-421-1915 (Canada only)

References

• Roborock US Official Store | Intelligent Robot Vacuum Cleaner and Mop

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