roborock Q5+ Robotic Vacuum Cleaner User Manual

Q5+ Robotic Vacuum Cleaner
User Manual

Roborock Q5+
Robotic Vacuum Cleaner User Manual
Read this user manual with diagrams carefully before using this product and store it properly for future reference.

Warning

• For use only with roborock SPCDZ01RR docking station (use with Yingju YJS024W-2001200U power supply) or AED03LRR charger.
• Place the cords from other appliances out of the area to be cleaned.
• Do not operate the vacuum in a room where an infant or child is sleeping.
• Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned.
• Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.
• Do not allow children to sit on a vacuum.
• Use the main brush cleaning tool carefully to avoid injury. Keep out of reach of children.
• Unplug the appliance before making any adjustments, changing accessories, or storing the appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.
• Do not carry the product using the dock base or dustbin.
• Place the dock on a flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.
• The product must be switched off and the plug must be removed from the socket-outlet before cleaning or maintaining the product.
• This product can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the product in a safe way and understand the hazards involved. Children shall not play with the product. Cleaning and user maintenance shall not be made by children without supervision.
• Do not use a wet cloth or liquids for cleaning the charging contacts.
• Do not dismantle, repair or modify the battery or charging dock.
• If the dock is placed in an area susceptible to thunderstorms or with unstable voltage, take protection measures.
• Keep the charging dock away from heat (such as radiators).

Battery and Charging

• To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
• Do not wipe the charging contacts with a wet cloth or wet hands.
• Turn the robot off and use the original packaging for shipment.
• If placing the robot into storage, charge it fully and turn it off before placing it in a cool dry place. Recharge it at least every three months to prevent the battery from over-discharging.
• Do not use the product when the temperature is higher than 40°C (104°F) or lower than 4°C (39°F), or if there is any liquid or a sticky substance on the floor.

FCC/IC Statement

Compliance Information

Product Name| Robotic Vacuum Cleaner with Charging Dock
Product Model| Robotic Vacuum Cleaner Model: Q34ORR Docking Station Model: SPCDZO1 RR Power Supply Model: YJS024W-20012000 Auto-Empty Dock Model: AEDO3LRR
Compliance Statement| This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and
(2)this device must accept any interference received, including interference that may cause undesired operation.
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s).
Operation is subject to the following two conditions:
(1)This device may not cause interference.
(2)This device must accept any interference, including interference that may cause undesired operation of the device.
Correspondence of the responsible party in the USA
Company| Roborock Technology Co.
Address| 108 West 13th Street, Wilmington, Delaware 19801.
Email| support@roborock.com

International Symbols Explanation

~ ­ ALTERNATING CURRENT symbol [symbol IEC 60417-5032 (2009-02)] ­
DIRECT CURRENT symbol [symbol IEC 60417-5031 (2009-02)]

A Product Overview

A1 Robot (Top View)
–Power/Clean

• Press and hold to turn the robot on or off
• Press to start cleaning

–Power Indicator

• White: Battery level 20%
• Red: Battery level < 20%
• Pulsing: Charging or starting up
• Flashing red: Error

–Dock/Spot Clean

• Press to return to dock
• Press and hold to start spot cleaning

–WiFi Indicator Light

• Flashing blue slowly: Waiting for connection
• Flashing blue quickly: Connecting
• Steady blue for five seconds: WiFi connected

Note: Press any button to stop the robot during cleaning or docking.
A1-1–Bumper
A1-2–LiDAR Sensor
A1-3–Vertical Bumper
A1-4–Dustbin
A1-5–Dock Locator
A2 Robot (Bottom View)
A2-1–Wall Sensor ”
A2-2–Cliff Sensors
A2-3–Omni-Directional Wheel
A2-4–Charging Contacts
A2-5–Side Brush
A2-6–Main Wheel
A2-7–Main Brush
A2-8–Main Brush Cover Latches
A3 Robot (Dustbin Removed)
A3-1–Air Inlets
A3-2–Reset Button
A4 Dustbin
A4-1–Air Inlets
A4-2–Dustbin Latches
A4-3–Washable Filter
A4-4–Filter Latch
A5 Dustbin (Disposable Dust Bag Pre-Installed)
A6 Dustbin Cover
A7 Disposable Dust Bag
A8 Base
A8-1–Air Duct Cover Screws (10)
A8-2–Air Duct Cover
A8-3–Screwdriver
A8-4–Base Fastening Screws (6)
A9 Auto-Empty Dock
A9-1–Dustbin Cover
A9-2–Dustbin
A9-3–Base
A9-4–Status Indicator Light

• Steady white: Standby
• Flashing white: Emptying
• Steady red: Malfunction
• Light off: Charging Robot/Not Powered On

A9-5–Dock Location Beacon
A9-6–Charging Contacts
A9-7–Suction Inlet
A9-8–Electrode Brushes
A10 Auto-Empty Dock (Cover Removed)
A10-1–Dust Bag Slot
A10-2–Filter
A11 Power Cable Storage
A11-1–Power Cable Storage Slot
A11-2–Cable Outlet
A11-3–Power Port
Note: Power cable can be pulled out at both sides.
A12 Screwdriver
A13 Main Brush Cleaning Tool
A14 Power Cable

Installation

B1 Important Information
B1-1- -Tidy cables and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot.
B1-2- -When using the robot in a raised area, always use a secure physical barrier to prevent accidental falls that may result in personal injury or property damage.
Note: When using the robot for the first time, follow it throughout its whole cleaning route and watch for potential problems. The robot will be able to clean itself for future uses.
B2 Position the charging dock
B2-1- -Take the screwdriver from its storage bin at the bottom of the base.
B2-2- -Place dock upside down on a soft, flat surface (carpet/towel/ cloth) and attach the base by using the six screws provided.
Note: Hold the dustbin cover securely when upside down to prevent damage from falling.
B2-3- -Connect the power cable to the dock, and keep excess cable inside the storage slot.
B2-4- -Place the dock on a hard and flat floor (wood/tile/concrete etc.). Keep at least 0.5 m (1.6 ft) of clearance on either side, 1.5 m (4.9 ft) in front, and 1 m (3.3 ft) above. Check the location has good WiFi then turn it on.
B2-4-1 More than 0.5m (1.6ft)
B2-4-2 More than 1.5m (4.9ft)
B2-4-3 More than 1m (3.3ft)
B3 Power on and charge the robot
Press and hold the button to power on the robot. When the power light goes on, place it on the dock to charge. To maintain the performance of the high- performance lithium-ion rechargeable battery pack, keep the robot charged.
Note: The robot may not turn on when the battery is low. In this case, place the robot directly onto the dock to charge.
Connect to the App
This robot supports both Roborock and Mi Home apps. Choose the one that best meets your needs.
Download app
Option 1: Search for “Roborock” in the App Store or Google Play or scan the QR code to download and install the app.
https://cn.roborock.com/getAppDownloadUrl_en.php
Option 2: Search for “Mi Home” in the App Store or Google Play or scan the QR code to download and install the app.
https://home.mi.com/do/home.html?f=xz&p=72714
Reset WiFi
Press and hold the and buttons until you hear the “Resetting WiFi” voice alert. The reset is complete when the WiFi indicator light flashes blue slowly. The robot will then wait for a connection.
Note: If you cannot connect to the robot due to your router configuration, a forgotten password, or any other reason, reset the WiFi and add your robot as a new device.
Add device
Open the Roborock App, tap the “Search for device” button, or open the Mi Home app, tap “+” in the top right corner and add the device as instructed in the app.
Notes:

• The actual process may vary due to ongoing app updates. Follow the instructions provided in the app.
• Only 2.4 GHz WiFi is supported.

Instructions

On/Off
Press and hold the button to turn on the robot. The power indicator will turn on and the robot will enter standby mode. Press and hold the button to turn off the robot and complete the cleaning cycle.
Note: The robot cannot be turned off when it is being charged.

Starting Cleaning
Press the ****button to start cleaning. The robot will plan its cleaning route according to its scan of the room. It splits a room into zones, first draws out zone edges, and then fills the zone in a zigzag pattern. In so doing, the robot cleans all zones one by one, efficiently cleaning the house.

Notes:

•  To allow the robot to automatically vacuum and return to the dock, start the robot from the dock. Do not move the dock during cleaning.
• Cleaning cannot start if the battery level is too low. Allow the robot to charge before starting cleanup.
• If cleaning is completed in less than 10 minutes, the area will be cleaned twice.
• If the battery runs low during the cleaning cycle, the robot will automatically return to the dock. After charging, the robot will resume where it left off.

Spot Cleaning
Press and hold the **button to start spot cleaning. Cleaning range: The robot cleans a 1.5 m (4.9 ft) x 1.5 m (4.9 ft) square area centered on itself.
Emptying
Auto-emptying will begin when the robot returns to the dock after cleaning. Press the **button to trigger emptying manually. Press any button to stop emptying.
Notes:

• The status indicator light turns off automatically when the robot is charging.
• Do not use without a dustbin cover or dust bag. · Place the dock on a flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.
• Placing the dock on a soft surface (carpet/mat) may cause the dock to tilt over and cause problems docking and departing.
• Keep excess power cable inside the storage slot so that the robot will not get tangled in the cables, and the dock will not be dragged away or disconnected from the power supply.
• Keep the dock away from direct sunlight or anything that may block the dock location beacon; otherwise, the robot may fail to return to the dock.
• The Auto-Empty Dock recharges and empties. Store the standard robot dock before use. Failure to do so may cause issues returning to the dock.
• Maintain the dock according to the maintenance instructions. Do not clean the dock with a wet cloth.
• Avoid frequent manual emptying.

Pause
When the robot is running, press any button to pause it, press the button to resume cleaning, and press the button to send it back to the dock.
Note: Placing a paused robot on the dock manually will end the current cleanup.
Sleep
If the robot is paused for over 10 minutes, it will go to sleep, and the power indicator will flash every few seconds. Press any button to wake the robot up.
Notes:

• The robot will not go to sleep when it is charging.
• The robot will automatically shut down if left in sleep mode for more than 12 hours.

DND Mode
The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use the app to disable the DND mode or modify the DND period. When DND mode is activated, the robot will not automatically resume cleanup, the power indicator light will dim, and the volume of the voice prompts will lower.
Charging
After cleaning, the robot will automatically return to the dock to charge. In Pause mode, press the **button to send the robot back to the dock. The power indicator will pulse as the robot charges.
Note: If the robot fails to find the dock, it will automatically return to its starting location. Place the robot on the dock manually to recharge.
Error
If an error occurs, the power indicator will flash red and a voice alert will sound. See ” Errors” for solutions.
Notes:**

• The robot will go to sleep automatically if left in a malfunctioning state for over 10 minutes.
• Placing a malfunctioning robot on the dock manually will end the current cleanup.

System Reset
If the robot does not respond when a button is pressed or cannot be turned off, reset the system. Press the Reset button, and the robot will reset automatically.
Note: After resetting the system, scheduled cleaning, WiFi, etc. will be restored to factory settings.
Restore Factory Settings
If the robot does not function properly after a system reset, switch it on. Press and hold the **button and at the same time, press Reset button until you hear the “Restoring factory settings” voice prompt. The robot will then be restored to factory settings.
App Features
Cleaning Map**

• Multi-Map Management
• Real-Time Vacuum Route
• Map Zoning
• Map Editing

Custom Cleaning Modes

• Scheduled
• Selective Room
• Zone
• No-Go Zones & Invisible Wall

Cleaning Mode Switch

• Suction Power Levels
• Custom

Robot Information

• Cleaning History
• Battery Level
• Care & Maintenance

More Features

• Firmware Update
• Volume Adjustment
• Language Selection
• Do Not Disturb Mode
• Voice Assistant Support

Note: Functions and details of the app may vary slightly due to the continuous app development and updates.

Routine Maintenance

C1 Main Brush

• Clean every 2 weeks and replace every 6-12 months.
  C1-1–Main Brush Cover
  C1-2–Latches
  C1-3–Main Brush
  C1-4–Main Brush Bearing
  C1-5–Turn over the robot and press the latches to remove the main brush cover. Pull out the main brush and remove the main brush bearing.
  C1-6–Use the main brush cleaning tool to remove any hair entangled around the main brush.
  Notes:

  • If there is a large amount of hair, or hair is tightly entangled, remove it carefully to avoid damage to the main brush.
  • Use the main brush cleaning tool carefully to avoid injury.
    Keep out of reach of children.

C1-7–After removing the tangled hair or dirt at the main brush, reinstall it, and press on the main brush cover to lock it in place.
Notes:

• The main brush should be wiped down with a wet cloth and left to dry away from direct sunlight.
• Do not use corrosive cleaning fluids or disinfectants to clean the main brush.

C2 Side Brush

• Clean monthly and replace every 3-6 months.

  1. Unscrew the side brush screw.
  2.  Remove and clean the side brush. Reinstall the brush and tighten the screw.

C3 Omni-Directional Wheel

• Clean as required.
  C3-1–Use a tool, such as a small screwdriver, to pry out the axle and take out the wheel.
  Note: The Omni-directional wheel bracket cannot be removed.
  C3-2–Rinse the wheel and the axle with water to remove any hair and dirt. Dry and reattach the wheel, pressing it firmly in place.
  C4 Main Wheels
• Clean monthly.
  Clean the main wheel with a soft, dry cloth.
  C5 Dustbin and Washable Filter
• Clean every week. The filter should be replaced every 6-12 months.
  C5-1–Take out the dustbin.
  C5-2–Remove the washable filter and empty the dustbin.
  C5-3–Rinse the dustbin with water.
  Note: To prevent blockage, only use clean water without any cleaning liquid.
  C5-4–Rinse the filter repeatedly and tap it to remove as much dirt as possible.
  Note: Do not touch the surface of the filter with your hands, brush, or hard objects to avoid potential damage.
  C5-5–Allow 24 hours for the dustbin and filter to dry thoroughly and reinstall them.
  Note: Purchase an additional filter and alternate if necessary.
  C6 Dust Bag Replacement
• Replace as required.
  C6-1–Remove the dustbin cover vertically as shown.
  C6-2–Lift the dust bag out of the dustbin and discard it.
  Note: The dust bag handle seals the bag on removal to prevent dust leakage.
  C6-3–Clean the filter with a dry cloth.
  C6-4–Install a new dust bag in place along the slot and put the dustbin cover back.
  C7 Air Duct
• Clean as required.
  C7-1–Unscrew the screws (10) and remove the cover.
  C7-2–Wipe the air duct and cover it with a dry cloth.
  C7-3–Re-install the cover and screw it back in place.
  C8 Robot Sensors
• Clean monthly.
  Use a soft, dry cloth to wipe and clean all sensors, including:
  C8-1–Dock Locator C8-2–Wall Sensor C8-3–Cliff Sensors
  C9 Charging Contact Areas
• Clean as required.
  Use a soft dry cloth to wipe the charging contacts on the robot. Clean the dock location beacon, charging contacts, and electrode brushes on the dock.
  Battery
  The robot is equipped with a built-in high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged during normal use.
  Note: If the robot will be left unused for a long period, turn it off and charge it at least every three months to avoid battery damage caused by over- discharge.

Environmental protection description

The chemical substances contained in the built-in lithium-ion battery of this product can cause environmental pollution. Before disposing of this product, remove the battery. The battery should then be properly recycled either through local authorities or by providing the batteries to a battery recycling facility.
How to remove the battery:
Note: The following information applies only when disposing of the robot or if the battery is no longer functioning normally. You will be able to recognize this problem if, even when left to charge, the robot cannot clean due to a low battery. Do not remove the battery if you intend to continue using the robot.

1. Turn off the robot.
2. Unscrew the battery cover.
3. Remove the battery cover.
4. Press the clip to pull out the battery connector.
5. Remove the battery.

Notes:

• Before removing the battery, make sure it is fully drained.
• Do not attempt to remove the battery if the robot is connected to the charging dock.
• Remove the entire battery pack. Avoid damaging the battery pack casing to avoid short-circuits or leakage of hazardous substances.
• In the event of accidental contact with battery fluid, rinse thoroughly with water and seek immediate medical care.

Basic Parameters

Note: The serial number is on a sticker on the underside of the robot.
Auto-Empty Dock

Errors

If an error occurs while the robot is cleaning, the power indicator will flash red quickly, and a voice alert will sound. Refer to the following table for troubleshooting. 1. After resolving any of the following errors, relocate your robot and restart cleaning. 2. After any sensor errors, clean the sensor and retry. 3. If the battery is at an abnormal temperature, wait for it to return to normal before use.

Error 1: LiDAR turret or laser blocked. Check for obstruction and retry.
Error 2: Bumper stuck. Clean it and lightly tap to release it.
Error 3: Wheels suspended. Move robot and restart.
Error 4:  Cliff sensor error. Clean cliff sensors, move robot away from drops, and restart.
Error 5: Main brush jammed. Clean main brush and bearings.
Error 6:  Side brush jammed. Remove and clean side brush.
Error 7:  Wheels jammed. Move the robot and restart.
Error 8: Robot trapped. Clear obstacles surrounding the robot.
Error 9: No dustbin. Install dustbin and filter.
Error 12: Low battery. Recharge and retry.
Error 13: Charging error. Clean charging contacts and retry.
Error 14: Battery error.
Error 16:  Robot tilted. Move to level restart. ground and restart.
Error 17: Side brush error. Reset robot.
Error 18: Fan error. Reset robot.
Error 21: Vertical bumper pressed. Move and retry.
Error 22: Dock locator error. Clean and retry.
Error 23:  Could not return to dock. Clean dock location beacon and retry.
Error 26: Wall sensor dirty. Clean wall sensor.
Filter blocked or wet. Clean, dry, and retry.
No-go zone or Invisible Wall detected. Move robot from this area.
Internal error. Reset the robot.
Note: A system reset may resolve some problems.
If the problem persists after using the recommendations in the table above, contact our support team at: support@roborock.com
(United States/Canada/ Non-Europe) at 1-855-960-4321 (the United States only) 1-833-421-1915 (Canada only)

Common Issues

Problem

|

Solution

---|---
Unable to power on| The battery level is low. Put the robot on the charging dock and charge it before use.
The battery temperature is too low or too high. Only use the robot within the range of 4 40°C (39-104°F).
Unable to charge| Check the power indicator light turns on and that both ends of the power cables are properly connected. If contact is poor, clean the contact areas on the charging dock and the robot.
Slow charging| When used at high or low temperatures, the robot will automatically reduce its charging speed to extend battery life. The charging contacts may be dirty. Wipe them with a dry cloth.
Unable to dock| There are too many obstacles near the charging dock. Move it to an open area. The robot is too far from the charging dock. Place it closer and retry.
Abnormal behavior| Restart the robot.
Noise during cleaning| The main brush, side brush, main wheels, or Omni- directional wheel may be jammed. Turn off the robot and clean them.
Unable to connect to WiFi| WiFi is disabled. Reset the WiFi and try again.
The WiFi signal is poor. Move the robot to an area with good WiFi reception.
Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
The current Roborock robot is not supported. You can find supported models in the app.
Unable to connect to WiFi abruptly. There may be an error with your router settings. Contact Roborock customer service for additional support.
Poor cleaning ability or dust falling out| The dustbin is full and needs emptying.
The filter is blocked and needs cleaning.
The main brush is jammed and needs cleaning.
Scheduled cleaning is not working| Keep the robot charged. Scheduled cleaning can only begin when the battery level is above 20%.
Is power always being drawn when the robot is on the charging dock?| The robot will draw power while it is docked to maintain battery performance, but power consumption is minimal.
Does the robot need to be charged for at least 16 hours the first three times it is used?| No. The robot can be used any time after it has been fully charged.
Cleaning does not resume after recharging| Make sure that the robot is not in DND mode. DND mode will prevent cleanup. When cleaning a space requiring a top-up charge, if the robot was placed manually on the charging dock before it returned to the dock automatically, it will not be able to continue cleanup.
The robot cannot return to the charging dock after Spot cleaning or when it has been moved manually| After spot cleaning or a significant position change, the robot will re-generate the map. If the charging dock
is too far away, it may not be able to return to recharge and must be placed on the charging dock manually.
The robot has begun to miss certain spots| The wall sensor or cliff sensors may be dirty. Wipe them with a soft dry cloth.
The Red LED indicator on the AutoEmpty
Dock.| The dustbin cover is not in place. Check and correct installation.
The fan is not operating properly. Potentially due to overheating protection resulting from frequent starting and
stopping. Unplug the power cable and try again after 30 minutes.
Voltage error. Check that local voltage meets the requirements listed on the dock.
The reduced emptying performance or unusual noise when emptying.| The main brush or main brush cover is not properly installed. Check and correct installation.
The filter, air duct, suction inlet, air inlet, or dustbin is blocked. Clean to remove blockages.
Auto-emptying does not start when the robot returns to the dock.| Auto- emptying is disabled. Check in-app settings.
The dustbin cover is not in place. Check and install.
Auto-emptying will not be triggered if the robot is moved to the dock manually. Start emptying manually.
Auto-emptying will not be triggered if the robot returns to the dock without cleaning.
The robot will not auto-empty after returning to the dock in Do Not Disturb (DND) mode. Adjust cleaning or DND duration, or start emptying manually.
The battery level is lower than 10%. Charge the robot until the battery reaches 10%.

Robotic Vacuum Cleaner
Product Model: Q340RR
Manufacturer: Beijing Roborock Technology Co., Ltd.
Address of Manufacturer: Floor 6, Suite 6016, 6017, 6018
Building C, Kangjian Baosheng Plaza,
No.8 Heiquan Road, Haidian District, Beijing, P.R. China
For more product information, visit our website: www.roborock.com
For after-sales support, contact our support team at: support@roborock.com
(United States/Canada/Non-Europe) 1-855-960-4321
(the United States only) 1-833-421-1915 (Canada only)
4.03.0525V3.0

Documents / Resources

| roborock Q5+ Robotic Vacuum Cleaner [pdf] User Manual
Q340RR01, 2AN2O-Q340RR01, 2AN2OQ340RR01, Q5, Robotic Vacuum Cleaner, Vacuum Cleaner, Q5, Cleaner
---|---
| roborock Q5 Robotic Vacuum Cleaner [pdf] User Manual
Q340RR02, 2AN2O-Q340RR02, 2AN2OQ340RR02, Q5 Robotic Vacuum Cleaner, Q5 Vacuum Cleaner, Robotic Vacuum Cleaner, Vacuum Cleaner, Robotic Vacuum, Cleaner, Vacuum
| roborock Q5 Robotic Vacuum Cleaner [pdf] User Manual
Q340RR01, 2AN2O-Q340RR01, 2AN2OQ340RR01, Q5 Robotic Vacuum Cleaner, Robotic Vacuum Cleaner
| Roborock Q5 Robotic Vacuum Cleaner [pdf] User Manual
Q5 Robotic Vacuum Cleaner, Q5, Robotic Vacuum Cleaner, Vacuum Cleaner

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