roborock Q7 Plus Robot Vacuum and Mop User Manual

Robot Vacuum and Mop User Manual

Read this user manual with diagrams carefully before using this product and store it properly for future reference.

WARNING

• For use only with roborock CDZ12RR, AED03LRR charger.
• Place the cords from other appliances out of the area to be cleaned.
• Do not operate the vacuum in a room where an infant or child is sleeping.
• Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned.
• Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.
• Do not allow children to sit in a vacuum.
• Unplug the appliance before making any adjustments, changing accessories, or storing the appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.
• Do not carry the product using the filter cover.
• Place the dock on a flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.
• The product must be switched off and the plug must be removed from the socket outlet before cleaning or maintaining the product.
• This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the product by a person responsible for their safety (CB).
• This product can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the product in a safe way and understand the hazards involved. Children shall not play with the product. Cleaning and user maintenance shall not be made by children without supervision (EU).
• Do not use a wet cloth or liquids for cleaning the charging contacts.
• Do not dismantle, repair or modify the battery or charging dock.
• If the dock is placed in an area susceptible to thunderstorms or with unstable voltage, take protection measures.
• Keep the charging dock away from heat (such as radiators).

International Symbols Explanation
~ – ALTERNATING CURRENT symbol [symbol IEC 60417-5032 (2009-02)] **** – DIRECT CURRENT symbol [symbol IEC 60417-5031 (2009-02)]

FCC/IC Statement

| Compliance Information
---|---
Product Name| Robotic Vacuum Cleaner with Dock Charger
Product Model| Robotic Vacuum Cleaner Model: Q400RR
Dock Charger Model: CDZ12RR
Auto-Empty Dock: AED03LRR
Compliance Statement| This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science, and Economic Development Canada’s license-exempt RSS(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
Correspondence of the responsible party in the USA
Company| Roborock Technology Co.
Address| 108 West 13th Street, Wilmington, Delaware 19801.
Email| support@roborock.com

Battery and Charging

• To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
• Keep the charging dock away from heat (such as radiators).
• Do not wipe the charging contacts with a wet cloth or wet hands.
• Turn the robot off and use the original packaging for shipment.
• If placing the robot into storage, charge it fully and turn it off before placing it in a cool dry place. Recharge it at least every three months to prevent the battery from over-discharging.
• Do not use the product when the temperature is higher than 40°C (104°F) or lower than 4°C (39°F), or if there is any liquid or a sticky substance on the floor.

Product Overview

A1 Robot (Top View)
—Power/Clean

• Press and hold to turn the robot on or off
• Press to start cleaning
• White: ≥ 20%
• Red: < 20%
• Pulsing: Charging or starting up
• Flashing red: Error

—Docking/Spot Cleaning

• Press to return to the dock
• Press and hold to start spot cleaning

Note: Press any button to stop the robot during cleaning or docking.
—Power Indicator

A1-1—Bumper
A1-2—LiDAR Sensor
A1-3—Cover Opener
A1-4—Dock Locator

A2 Robot (Bottom View)
A2-1—Wall Sensor
A2-2—Cliff Sensors
A2-3—Omni-Directional Wheel
A2-4—Charging Contacts
A2-5—Side Brush
A2-6—Main Wheel
A2-7—Main Brush
A2-8—Main Brush Cover Latches

A3 Robot (Upper Cover Open)
A3-1—WiFi Indicator

• Off: WiFi disabled
• Flashing slowly: Waiting for connection
• Flashing quickly: Connecting
• Steady: connected

A3-2—Reset Button
A3-3—Air Outlet

A4 Dustbin
A4-1—Dustbin Latch
A4-2—Washable Filter
A5 Mop
A5-1—Mop Cloth
A5-2—Hook and Loop Pads
A6 Adjustable Water Tank
A6-1—Water Tank Stopper
A6-2—Filter
A6-3—Water Tank
A6-4—Water Tank Latch
A6-5— Flow Control
A7 Disposable Dust Bag
A8 Base
A8-1—Air Duct Cover Screws (10)
A8-2—Air Duct Cover
A8-3—Screwdriver
A8-4—Base Fastening Screws (6)

A9 Auto-Empty Dock
A9-1—Dustbin Cover
A9-2—Dustbin (Disposable Dust Bag Pre-Installed)
A9-3—Status Indicator Light

• Steady white: Standby
• Flashing white: Emptying
• Steady red: Malfunction
• Light off: Charging Robot/Not

Powered On
A9-4—Dock Location Beacon
A9-5—Charging Contacts
A9-6—Suction Inlet
A9-7—Electrode Brushes
A9-8—Power Cable Storage Slot
A9-9—Cable Outlet
A9-10—Power Port
A10 Auto-Empty Dock (Cover Removed)
A10-1—Dust Bag Slot
A10-2—Filter
Note: Power cable can exit at either side.
A11 Power Cable

Installation

B1 Important Information
B1-1—Tidy cables and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot.
Note: When using the robot for the first time, follow it throughout its whole cleaning route and watch for potential problems. The robot will be able to clean itself in future uses.
B1-2—When using the robot in a raised area, always use a secure physical barrier to prevent accidental falls that may result in personal injury or property damage.

B2 Position the charging dock
Note: Hold the dustbin cover securely when upside down to prevent damage from falling.
B2-1—Take the screwdriver from its storage bin at the bottom of the base.
B2-2—Place the dock upside down on a soft, flat surface (carpet/towel/ cloth) and attach the base by using the six screws provided.
B2-3—Connect the power cable to the dock, and keep excess cable inside the storage slot.
B2-4—Place the dock on a hard and flat floor (wood/tile/concrete etc.). Keep at least 0.5 m (1.6 ft) of clearance on either side, 1.5 m (5 ft) in front, and 1 m (3 ft) above. Check
the location has good WiFi then turn it on.

B3 Emptying
Auto-emptying will begin when the robot returns to the dock after cleaning. Press the Dock button to trigger emptying manually.
Press any button to stop emptying.

Notes:

• The status indicator light turns off automatically when the robot is charging.

• Do not use without a dustbin cover or dust bag.

• Place the dock on a flat floor away from fire, heat, and water.
  Avoid narrow spaces or locations where the robot may be suspended in the air.

• Placing the dock on a soft surface (carpet/mat) may cause the dock to tilt over and cause problems docking and departing.

• Keep excess power cable inside the storage slot so that the robot will not get tangled in the cables, and the dock will not be dragged away or disconnected from the power supply.

• Keep the dock away from direct sunlight or anything that may block the dock location beacon; otherwise, the robot may fail to return to the dock.

• The Auto-Empty Dock recharges and empties. Store the standard robot dock before use. Failure to do so may cause issues returning to the dock.

• Maintain the dock according to the maintenance instructions.
  Do not clean the dock with a wet cloth.

• Avoid frequent manual emptying.

• Images are for illustration purposes only and may not exactly represent the product.

B4 Using the Mopping module
Notes:

• To prevent excessive dirt buildup during first-time use, floors should be vacuumed at least three times before mopping.
• If carpets are present, draw No-Go Zones or Invisible walls to prevent the robot from going on them, or rolling them up.
• To avoid water tank corrosion, do not use cleaning fluid or disinfectant.
• The mop should be cleaned after 60 minutes of mopping to ensure water flow and cleaning performance.

B4-1—Adjust the Water flow
Slide the switch down to increase the water flow and up to decrease the water flow.
B4-2—Fill the water tank
Remove the water tank stopper, fill it with water, and close it.
B4-3—Install the mop
Dampen the mop and wring it until it stops dripping. Insert it into the bottom along the attachment slot and stick it firmly in place.
B4-4—Install the mopping module
Slide the mopping module along the back of the robot as indicated by the arrow. A click indicates that it is locked in place.

B5 Remove the mopping module
When the robot returns to the dock after cleaning, press the latches on both sides, and slide the washing module backward to remove it.

Notes:

• Wash the mop cloth after each use, and regularly empty the water tank of unused water to prevent odor.
• Remove the mopping module when not mopping.

Connecting to the App
The robot supports the Roborock and Mi Home apps. Choose the one that best meets your needs.

Downloading App

1. Search for “Roborock” in the App Store or Google Play or scan the QR code to download and install the app.https://cn.roborock.com/getAppDownloadUrl_en.php
2. Search for “Mi Home” in the App Store or Google Play or scan the QR code to download and install the app.https://home.mi.com/do/home.html?f=xz&p=72723

Reset WiFi

1. Open the top cover and find the WiFi indicator.
2. Press and hold the and buttons until you hear the “Resetting WiFi” voice alert. The reset is complete when the WiFi indicator flashes slowly. The robot will then wait for a connection.

Note: If you cannot connect to the robot due to your router configuration, a forgotten password, or any other reason, reset the WiFi and add your robot as a new device.

Add device
Open the Roborock App, tap the “Search for device” button, or open the Mi Home app, tap “+” in the top right corner and add the device as instructed in the app.

Notes:

• The actual process may vary due to ongoing app updates.
  Follow the instructions provided in the app.

• Only 2.4 GHz WiFi is supported.

• If the robot waits more than 1 hour for a connection, WiFi will be automatically disabled. If you want to reconnect, reset the WiFi before proceeding.

Instructions for Use

On/Off
Press and hold the button to turn on the robot. The power indicator will turn on and the robot will enter standby mode. Press and hold the button to turn off the robot and complete the cleaning cycle.
Note: The robot cannot be turned off when it is being charged.

Starting Cleaning
Press the button to start cleaning. The robot will plan its cleaning route according to its scan of the room. It splits a room into zones, first draws out zone edges, and then fills the zone in a zigzag pattern. In so doing, the robot cleans all zones one by one, efficiently cleaning the house.

Notes:

• Cleanup cannot start if the battery level is too low. Allow the robot to charge before starting cleanup.
• If cleanup is completed in less than 10 minutes, the area will be cleaned twice.
• If the battery runs low during the cleaning cycle, the robot will automatically return to the dock. After charging, the robot will resume where it left off.

Pause
Press any button to stop the robot during operation. Press the button to resume cleanup. Press the button to send the robot back to the dock and end the current cleanup.

Note: Placing a paused robot on the dock manually will end the current cleanup.

Sleep
If the robot is paused for over 10 minutes, it will go to sleep, and the power indicator will flash every few seconds. Press any button to wake it up.

Notes:

• The robot will not go to sleep when it is charging.
• The robot will automatically shut down if left in sleep mode for more than 12 hours.

Charging
Auto-emptying will begin when the robot returns to the dock after cleaning. Press the Dock button to trigger emptying manually.
Press any button to stop emptying.
In pause mode, press the button to send the robot back to the dock. The power indicator will pulse as the robot charges.
Note: If the robot fails to find the dock, it will automatically return to its starting location. Place the robot on the dock manually to recharge.

Error
If an error occurs while the robot is cleaning, the power indicator will flash red and a voice alert will sound. See “Errors” for solutions.

Notes:

• The robot will go to sleep automatically if left in an Error state for over 10 minutes.
• Placing the robot on the dock in an Error state will stop the current cleanup.

Spot Cleaning
Press and hold the button to start spot cleaning. Cleaning range: The robot cleans a 1.5 m (4.9 ft) x 1.5 m (4.9 ft) square area centered on itself.
Note: After spot cleaning, the robot will automatically return to the starting point and enter Standby mode.

Resetting
If the robot does not respond when a button is pressed or cannot be turned off, reset the system. Press the Reset button, and the robot will reset automatically.
Note: After resetting is complete, WiFi and other settings will be restored to factory defaults.

Restoring Factory Settings
If the robot does not function properly after a system reset, switch it on. Press and hold the button and at the same time press Reset the button until you hear the “Restoring factory settings” voice prompt.

DND Mode
The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use the app to disable the DND mode or modify the DND period. When DND mode is activated, the robot will not automatically resume cleanup, the power indicator light will dim, and the volume of the voice prompts will lower.

Refilling the Water Tank or Washing Mop
To add water or clean the mop cloth, press any button to stop the robot and remove the mopping module. After adding water or cleaning the mop cloth, reinstall the mopping module and press the button to continue.

App Features
Cleaning Map

• Multi-map management
• Real-time vacuum and mop route
• Map zoning
• Map editing

Custom Cleaning Modes

• Scheduled Cleaning
• Selective Room Cleaning
• Zone Cleaning
• No-go zones & invisible wall
• Custom modes
• Carpet Boost

Cleaning Mode Switch

• 4-level suction power

Robot Information

• Cleaning history
• Battery level
• Care & maintenance

More Features

• Firmware upgrade
• Volume adjustment
• DND mode
• Voice assistance support

Note: Features and details of the app may vary slightly due to the continuous app development and updates.

Routine Maintenance

C1 Main Brush
*Clean every 2 weeks and replace every 6-12 months
C1-1—Main Brush Cover
C1-2—Latches
C1-3—Main Brush
C1-4—Main Brush Caps
C1-5—Main Brush Bearing
C1-6—Turn over the robot and press the latches to remove the main brush cover.
C1-8—Rotate the main brush caps in the indicated unlock direction to remove the caps.
C1-7—Pull out the main brush and remove the main brush bearing.
C1-9—After removing the tangled hair or dirt at both ends of the main brush, reinstall it, and press on the main brush cover to lock it in place.
C1-10—Make sure that the main brush cover has been properly attached. When properly installed, all four tabs should be hidden.

Notes:

• The main brush should be wiped down with a wet cloth and left to dry away from direct sunlight.
• Do not use corrosive cleaning fluid or disinfectant to clean the main brush.

C2 Side Brush

1. Unscrew the side brush screw.
   *Clean every month and replace every 3 to 6 months
2. Remove and clean the side brush.
   Reinstall the brush and tighten the screw.

C3 Omni-Directional Wheel
*Clean as needed
C3-1—Use a tool, such as a small screwdriver, to pry out the axle and take out the wheel.

Note:
The omnidirectional wheel bracket cannot be removed. C3-2—Rinse the wheel and the axle with water to remove any hair and dirt. Air-dry, reinstall and press the wheel and axle back in place.

*C4 Main Wheels Clean every month
Clean the main wheels with a soft, dry cloth.
C5 Dustbin and Washable Filter*
Clean every week and the filter should be replaced every 6-12 months.
C5-2—Remove the washable filter and empty the dustbin.
C5-1—Open the upper cover of the robot and take out the dustbin.
C5-3—Fill the dustbin with clean water.
Gently shake the dustbin, and then pour out the dirty water.

Note: To prevent blockage, only use clean water without any cleaning liquid.
C5-4—Rinse the filter repeatedly and tap it to remove as much dirt as possible.
Note: Do not touch the surface of the filter with your hands, brush, or hard objects to avoid potential damage. C5-5—Leave the dustbin and the washable filter to dry and reinstall them.

C6 Mop Cloth

• Clean after each use and replace every 3 to 6 months
  C6-1—Remove the mop cloth from the mopping module. Wash and air dry the mop cloth.

Notes:

• After cleaning, always remove the mop cloth to prevent dirty water from leaching back into the clean water tank.

• A dirty mop will compromise the washing performance.
  Clean it before use.

• To ensure cleaning performance, replace the mop every 3 to 6 months.

C7 Filter Components
*Replace them every 1 to 3 months

C7-1—Mop Attachment Slot

1. Move your finger along the notch to remove each filter.
   Note: To ensure cleaning performance, replace the filter components every 1 to 3 months, depending on the water quality and how often you use the robot.

2. Insert new filter components and make sure they are properly installed.

C8 Dust Bag Replacement

• Replace as needed.
  C8-1—Remove the dustbin cover vertically as shown.
  C8-2—Lift the dust bag out of the dustbin and discard it.
  Note: The dust bag handle seals the bag on removal to prevent dust leakage.
  C8-3—Clean the filter with a dry cloth.
  C8-4—Install a new dust bag in place along the slot and put the dustbin cover back.

C9 Air Duct

• Replace as needed.
  C9-1—Unscrew the screws (10) and remove the cover.
  C9-2—Wipe the air duct and cover it with a dry cloth.
  C9-3—Re-install the cover and screw it back in place.

C10 Robot Sensors
*Clean every month
Use a soft, dry cloth to wipe all sensors, including:
C10-1— Dock locator.
C10-3—Four cliff sensors.
C10-2—Wall sensor.

C11 Charging Contact Areas
*Clean every month
Clean the charging contacts of the dock and the robot with a soft, dry cloth.

Battery
The robot is equipped with a high-performance lithium-ion rechargeable battery pack.
To maintain battery performance, keep the robot charged during normal use.
Note: If the robot will be left unused for a long period, turn it off and charge it at least every three months to avoid battery damage caused by over- discharge.

Environment Protection Information
Removing the Battery

• The following information applies only when disposing of the robot and should not be followed for day-to-day operations.
  The chemical substances contained in the built-in lithium-ion battery of this product can cause environmental pollution. Remove the battery before disposing of this product and hand it to a professional battery recycling facility for centralized disposal.

  1. Operate the robot without connecting to the dock until it runs out of battery.
  2. Turn off the robot.
  3. Unscrew the battery cover.
  4. Remove the battery cover.
  5. Press the latch to pull out the battery connector and remove the battery.

Notes:

• Before removing the battery, make sure it is fully drained.
  Do not attempt to remove the battery if the robot is connected to the dock.

• Remove the entire battery pack. Avoid damaging the battery pack casing to avoid short-circuits or leakage of hazardous substances.

• In the event of accidental contact with battery fluid, rinse thoroughly with water and seek immediate medical care.

Basic Parameters
Robot

lithium-ion battery
Weight| Approx. 3.2kg
Rated Input| 20V 1.2A
Charging Time| < 6 hours

Auto-Empty Dock

lithium-ion battery

Errors
If an error occurs while the robot is cleaning, the power indicator will flash red quickly, and a voice alert will sound. Refer to the following table for troubleshooting.

1. After resolving any of the following errors, relocate your robot and restart cleaning.
2. After any sensor errors, clean the sensor and retry.
3. If the battery is at an abnormal temperature, wait for it to return to normal before use.

drops and restart.
Error 5:| The main brush jammed. Clean main brush and bearings.
Error 6:| The side brush is jammed. Remove and clean side brush.
Error 7:| Wheels jammed. Move the robot and restart.
Error 8:| Robot trapped. Clear obstacles surrounding the robot.
Error 9:| No dustbin. Install dustbin and filter.
Error 12:| Low battery. Recharge and retry.
Error 13:| Charging error. Clean charging contacts and retry.
Error 14:| Battery error.
Error 16:| Robot tilted. Move to level ground and restart.
Error 17:| Side brush error. Reset robot.
Error 18:| Fan error. Reset robot.
Error 21:| Vertical bumper pressed. Move robot and retry.
Error 22:| Dock locator error. Clean and retry.
Error 23:| Could not return to dock. Clean dock location beacon and retry.
Error 26:| Wall sensor dirty. Clean wall sensor.

FAQs

before use.
• Battery temperature too low or too high. Only use the robot within the range of 4-40°C (39.2-104°F).
Unable to charge|  • If the dock is not receiving power, check that both ends of the power cable are properly connected.
• If the contact is poor, clean the charging contacts of the dock and the robot.
• Confirm that the dock indicator is on.
Slow charging speed|  • To maintain the battery life, the robot automatically reduces the charging speed when it is charged in an environment at a high or low temperature.
• Charging contacts dirty. Clean them with a dry cloth.
Unable to return to the dock|  • There are too many obstacles near the dock. Move it to an open area.
• The robot is too far from the dock. Place it closer and retry.
Abnormal behavior|  • Restart the robot.
Noise during cleaning|  • The main brush, side brush, or main wheel may be jammed. Turn off the robot and clean them.
• The Omni-directional wheel is jammed. Use a screwdriver to remove it for cleaning.
Poor cleaning performance and/or leaking dust|  • The dustbin is full and needs emptying.
• The filter is blocked and needs cleaning.
• The main brush is tangled up and needs cleaning.
Unable to connect to WiFi|  • WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
• Current device not supported. Find the supported models in the app.
• Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock Customer
Service for help with troubleshooting.
Scheduled cleaning is not working|  • Battery low. Scheduled cleaning can only begin when the battery level is above 20%.
Is power always being drawn when
the robot is on the dock?|  • The robot will draw power while it is docked to maintain battery performance, but the power consumption is extremely low.
Does the robot need to be charged for at least 16 hours for the first three use?|  • No. The lithium battery has no memory effect. The robot can be used any time after it has been fully charged once.
No or little water during washing|  • Check whether there is water in the water tank; adjust the water flow; wash the mop; replace the filter; check the manual for instructions on how to correctly install the mop.
Too much water during washing|  • Make sure that the water tank lid is properly installed; adjust the water flow; make sure that the filter is properly installed.
Cleaning does not resume after
recharging|  • Make sure that the robot is not in DND mode. DND mode will prevent auto top-up. If the robot is placed manually on the dock before it is recharged automatically, it will not be able to continue cleanup.
The robot cannot return to the dock
after spot cleaning or when it has
been moved manually.|  • After spot cleaning or a significant position change, the robot will re-generate the map. If the dock is too far away, the robot may not be able to return for recharging and must be placed on the dock manually.
The robot begins to miss certain spots|  • The wall sensor or cliff sensors may be dirty. Clean them with a soft, dry cloth.

Robotic Vacuum Cleaner
Product Model: Q400RR
Manufacturer: Beijing Roborock Technology Co., Ltd.
Address of Manufacturer: Floor 6, Suite 6016, 6017, 6018, Building C, Kangjian Baosheng Plaza,
No.8 Heiquan Road, Haidian District, Beijing, P.R. CHINA
For after-sales support, contact our support team at:
support@roborock.com (United States/Canada/Non- Europe)
1-855-960-4321 (the United States only)
1-833-421-1915 (Canada only) 4.03.0519V1.0

Documents / Resources

| roborock Q7 Plus Robot Vacuum and Mop [pdf] User Manual
Q400RR01, 2AN2O-Q400RR01, 2AN2OQ400RR01, Q7 Plus, Robot Vacuum and Mop, Q7 Plus Robot Vacuum and Mop
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