roborock Q7 Max Plus Robotic Vacuum Cleaner User Manual

roborock Q7 Max Plus Robotic Vacuum Cleaner

WARNING

• For use only with roborock CDZ12RR or AED03LRR charger.
• Place the cords from other appliances out of the area to be cleaned.
• Do not operate the vacuum in a room where an infant or child is sleeping.
• Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned.
• Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.
• Do not allow children to sit on the vacuum.
• Unplug the appliance before making any adjustments, changing accessories, or storing appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.
• Do not carry the product using the filter cover.
• Place the dock on a flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.
• The product must be switched off and the plug must be removed from socket outlet before cleaning or maintaining the product.
• This product can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the product in a safe way and understand the hazards involved. Children shall not play with the product. Cleaning and user maintenance shall not be made by children without supervision.
• Do not use wet cloth or liquids for cleaning the charging contacts.
• Do not dismantle, repair or modify the battery or charging dock.
• If the dock is placed in an area susceptible to thunderstorms or with unstable voltage, take protection measures.
• Keep the charging dock away from heat (such as radiators).

Battery and Charging

• To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
• Keep the charging dock away from heat (such as radiators).
• Do not wipe the charging contacts with wet cloth or wet hands.
• Turn the robot off and use original packaging for shipment.
• If placing the robot into storage, charge it fully and turn if off before placing it in a cool dry place. Recharge it at least every three months to prevent the battery over discharging.
• Do not use the product when the temperature is higher than 40°C (104°F) or lower than 4°C (39°F), or there is any liquid or sticky substance on the floor.

FCC/IC Statement

Compliance Information

Product Name| Robotic Vacuum Cleaner with Charging Dock

Product Model

| **** Robotic Vacuum Cleaner Model: Q380RR Dock Charger Model: CDZ12RR
Auto-Empty Dock Model: AED03LRR

Compliance Statement

| This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)  this device may not cause harmful interference, and
(2)  this device must accept any interference received, including interference that may cause undesired operation.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:
(1)  This device may not cause interference.
(2)  This device must accept any interference, including interference that may cause undesired operation of the device.

Correspondence of the responsible party in USA

Company| Roborock Technology Co.
Address| 108 West 13th Street, Wilmington, Delaware 19801.
Email| support@roborock.com

A Product Overview

A1 Robot (Top View)

Note: Press any button to stop the robot during cleaning or docking.
A1-1–Bumper
A1-2–LiDAR Sensor
A1-3–Vertical Bumper A1-4–Dock Locator

A2 Robot (Bottom View)
A2-1–Wall Sensor
A2-2–Cliff Sensors
A2-3–Omni-Directional Wheel
A2-4–Charging Contacts
A2-5–Side Brush
A2-6–Main Wheel
A2-7–Main Brush
A2-8–Main Brush Cover Latches

A3 Robot (Upper Cover Open)
A3-1–WiFi Indicator Light

• Off: WiFi disabled
• Flashing slowly: Waiting for connection
• Flashing quickly: Connecting
• Steady: WiFi connected
  A3-2–System Reset A3-3–Mop Cloth Mount A3-4–Air Vent

A4 Dustbin and Water Tank Combo Unit
A4-1–Water Tank Stopper A4-2–Water Filter A4-3–Washable Filter

A5 Dustbin (Disposable Dust Bag Pre-Installed)

A6 Dustbin Cover

A7 Disposable Dust Bag

A8 Base
A8-1–Air Duct Cover Screws (10)
A8-2–Air Duct Cover A8-3–Screwdriver
A8-4–Base Fastening Screws (6)

A9 Auto-Empty Dock
A9-1–Dustbin Cover
A9-2–Dustbin
A9-3–Base
A9-4–Status Indicator Light

• Steady white: Standby
• Flashing white: Emptying
• Steady red: Malfunction
• Light off: Charging Robot/Not Powered On

A9-5–Dock Location Beacon
A9-6–Charging Contacts
A9-7–Suction Inlet
A9-8–Electrode Brushes

A10 Auto-Empty Dock (Cover Removed)
A10-1–Dust Bag Slot A10-2–Filter
A11 Power Cable Storage
A11-1–Power Cable Storage Slot
A11-2–Cable Outlet
A11-3–Power Port
Note: Power cable can be pulled out at both sides.

A12 Mop Cloth Mount
A12-1–Mop Cloth Slot
A12-2–Mop Cloth Mount
A12-3–Mop Cloth Mount Latch

A13 Mop Cloth
A13-1–Mop Cloth A13-2–Hook and Loop Pads
A14 Screwdriver
A15 Power Cable

B Installation

B1 Important Information
B1-1– Tidy cables and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot.
B1-2– When using the robot in a raised area, always use a secure physical barrier to prevent accidental falls that may result in personal injury or property damage.
Note: When using the robot for the first time, follow it throughout its whole cleaning route and watch for potential problems. The robot will be able to clean by itself in future uses.

B2 Dustbin Assembly
B2-1– Take the screwdriver from its storage bin at the bottom of the base.
B2-2– Place dock upside down on a soft, flat surface (carpet/towel/cloth) and attach the base by using the six screws provided.
Note: Hold the dustbin cover securely when upside down to prevent damage from falling.
B2-3– Connect the power cable to the dock, and keep the excess cable inside the storage slot.
B2-4– Place the dock on a hard and flat floor (wood/tile/concrete etc.). Keep at least 0.5 m (1.6 ft) of clearance on either side, 1.5 m (4.9 ft) in front, and 1 m (3.3 ft) above. Check the location has good WiFi then turn on.
B2-4-1 More than 0.5m (1.6 ft)
B2-4-2 More than 1.5m (4.9 ft)
B2-4-3 More than 1m (3.3 ft)

B3 Emptying
Auto-emptying will begin when the robot returns to the dock after cleaning. Press the button to trigger emptying manually. Press any button to stop emptying.

Notes:

• The status indicator light turns off automatically when the robot is charging.
• Do not use without dustbin cover or dust bag.
• Place the dock on a flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.
• Placing the dock on a soft surface (carpet/mat) may cause the dock to tilt over and cause problems docking and departing.
• Keep the excess power cable inside the storage slot so that the robot will not get tangled in the cable, and the dock will not be dragged away or disconnect from the power supply.
• Keep the dock away from direct sunlight or anything that may block the dock location beacon; otherwise, the robot may fail to return to the dock.
• The Auto-Empty Dock recharges and empties. Store the standard robot dock before use. Failure to do so may cause issues returning to dock.
• Maintain the dock according to the maintenance instructions. Do not clean the dock with a wet cloth.
• Avoid frequent manual emptying.
• Images are for illustration purposes only and may not exactly represent the product.

B4 Mopping
Note: To prevent excessive dirt buildup during first-time use, floors should be vacuumed at least three times before mopping.
B4-1–Remove the dustbin and water tank combo unit
Open the upper cover and take out the unit.
B4-2–Fill the water tank
Remove the water tank stopper, fill the tank with water, and close it tightly.

Notes:

• To prevent corrosion or damage, only use the Roborock branded floor cleaner in the water tank.
• Do not use hot water as this may cause the tank to deform.
• When filling the water tank, tilt tank 30° to avoid wetting the filter.

B4-3– Reinstall the dustbin and water tank combo unit
Reinstall the unit. It will click in place.
B4-4– Install the mop cloth
Wet the mop cloth and wring it until it stops dripping, then slide it along the mop cloth slot before sticking it firmly in place.
Note: Only use the official Roborock mop cloth.
B4-5– Install the mop cloth mount Slide the mount forwards along the bottom of robot until it clicks in place.
Note: Clean the mop cloth after 60 minutes of mopping to maintain water flow and cleaning quality.
B4-6– Remove the mop cloth mount When the robot returns to the dock after cleaning, press the latches on both sides, and slide the mop cloth mount backwards to remove it.
Notes:

• Wash the mop cloth after each use, and regularly empty the water tank of unused water.
• Remove the mop mount when not mopping.

Connect to the App

This robot supports both Roborock and Xiaomi Home apps. Choose the one that best meets your needs.

❶ Download App

Option 1: Search for “Roborock” in the App Store or Google Play or scan the QR code to download and install the app.

Option 2: Search for “Xiaomi Home” in the App Store or Google Play or scan the QR code to download and install the app.

❷ Reset WiFi

1. Open the upper cover and find the WiFi indicator.
2. Press and hold the and buttons until you hear the “Resetting WiFi” voice alert. The reset is complete when the WiFi indicator flashes slowly. The robot will then wait for a connection.

Note: If you cannot connect to the robot due to your router configuration, a forgotten password, or any other reason, reset the WiFi and add your robot as a new device.

❸ Add device

Open the Roborock App, tap the “Search for device” button, or open Xiaomi Home app, tap “+” in the top right corner and add the device as instructed in the app.

Notes:

• The actual process may vary due to ongoing app updates. Follow the instructions provided in the app.
• Only 2.4 GHz WiFi is supported.
• If the robot waits more than 1 hour for a connection, WiFi will be automatically disabled. If you want t

Instructions

On/Off

Press and hold the button to turn on the robot. The power indicator will turn on and the robot will enter standby mode. Press and hold the button to turn off the robot and complete the cleaning cycle.
Note: The robot cannot be turned off when it is being charged.

Starting Cleaning

Press the button to start cleaning. The robot will plan its cleaning route according to its scan of the room. It splits a room into zones, first draws out zone edges, and then fills the zone in a zigzag pattern. In doing so, the robot cleans all zones one by one, efficiently cleaning the house.

App Features

Cleaning Map

• Multi-Map Management
• Real-Time Vacuum and Mop Route
• Map Zoning
• Map Editing

Custom Cleaning Modes

• Scheduled
• Selective Room
• Zone
• No-Go Zones & Invisible Wall
• Custom
• Carpet Boost

Cleaning Mode Switch

• Suction Power Levels
• Mop Intensity Levels

Robot Information

• Cleaning History
• Battery Level
• Care & Maintenance

More Features

• Firmware Update
• Volume Adjustment
• Language Selection
• Do Not Disturb mode
• Voice Assistant Support

Note: Functions and details of the app may vary slightly due to the continuous app development and updates.

C Routine Maintenance

C1 Main Brush

• Clean every 2 weeks and replace every 6-12 months
  C1-1— Main Brush Cover
  C1-2— Latches
  C1-3— Main Brush
  C1-4— Main Brush Caps
  C1-5— Main Brush Bearing
  C1-6— Turn over the robot and press the latches to remove the main brush cover.
  C1-8— Rotate the main brush caps in the indicated unlock direction to remove the caps.
  C1-7— Pull out the main brush and remove the main brush bearing.
  C1-9— Remove any hair or dirt entangled around the main brush, reinstall the main brush and re-insert the brush cover, making sure to place the tabs in the slots.
  C1-10— Make sure that the main brush cover has been properly attached. When properly installed, all four tabs should be hidden.

Notes:

• Main brush should be wiped down with wet cloth and left to dry away from direct sunlight.
• Do not use corrosive cleaning fluids or disinfectants to clean the main brush.

**C2 Side Brush
*** Clean monthly and replace every 3-6 months

1. Unscrew the side brush screw.
2. Remove and clean the side brush.Reinstall the brush and tighten the screw.

C3 Omni-Directional Wheel

• Clean as required

C3-1— Use a tool, such as a small screwdriver, to pry out the axle and take out the wheel.

Note: The omni-directional wheel bracket cannot be removed
C3-2— Rinse the wheel and the axle with water to remove any hair and dirt. Dry and reattach the wheel, pressing it firmly in place.

C4 Main Wheels 

• Clean monthly
  Clean the main wheels with a soft, dry cloth.

C5 Dustbin and Water Tank Combo Unit

• Clean weekly and replace the filter every 6-12 months
  C5-1— Open the upper cover of the robot and take out the unit.
  C5-2— Remove the filter then empty the dustbin.
  C5-3— Empty the water tank of unused water.
  C5-4— Fill the dustbin with clean water and gently shake it. Then pour out the dirty water.
  Note: To prevent blockage, only use clean water without any cleaning liquid.
  C5-5— Rinse the filter repeatedly and tap it to remove as much dirt as possible.
  Note: Do not touch the surface of the filter with your hands, brush, or hard objects to avoid potential damage.
  C5-6— Allow 24 hours for the filter to dry thoroughly and reinstall it.
  Note: Note: Purchase an additional filter and alternate if necessary.

C6 Mop Cloth

• Clean after each use and replace every 3-6 months
  Remove the mop cloth from the mop cloth mount. Clean the mop cloth and air-dry it.
  Note: A dirty mop will affect the mopping performance. Clean it before use.

C7 Dust Bag Replacement

• Replace as needed
  C7-1— Remove the dustbin cover vertically as shown.
  C7-2— Lift the dust bag out of the dustbin and discard it.
  Note: The dust bag handle seals the bag on removal to prevent dust leakage.

**C8 Air Duct
* Replace as needed
C8-1— Unscrew the screws (10) and remove the cover.
C8-2— Wipe the air duct and cover with a dry cloth.
C8-3—** Reinstall the cover and screw it back in place.

C9 Robot Sensors

• Clean monthly
  Use a soft, dry cloth to wipe and clean all sensors, including:

C9-1— Dock Locator
C9-2— Wall Sensor
C9-3— Four Cliff Sensors

C10 Charging Area Cleaning

• Clean as needed
  Clean the dock location beacon, charging contacts, and electrode brushes with a dry cloth.

Battery
The robot is equipped with a high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged during normal use.
Note: If the robot will be left unused for a long period, turn it off and charge it at least every three months to avoid battery damage caused by over- discharge.

Basic Parameters

Robot

Note: The serial number is on a sticker on the underside of the robot.

Auto-Empty Dock

Errors

If an error occurs while the robot is cleaning, the power indicator will flash red quickly, and a voice alert will sound. Refer to the following table for troubleshooting.

1. After resolving any of the following errors, relocate your robot and restart cleaning.
2. After any sensor errors, clean the sensor and retry.
3. If the battery is at an abnormal temperature, wait for it to return to normal before use.

and restart.
Error 5:| Main brush jammed. Clean main brush and bearings.
Error 6:| Side brush jammed. Remove and clean side brush.
Error 7:| Wheels jammed. Move the robot and restart.
Error 8:| Robot trapped. Clear obstacles surrounding robot.
Error 9:| No dustbin. Install dustbin and filter.
Error 12:| Low battery. Recharge and retry.
Error 13:| Charging error. Clean charging contacts and retry.
Error 14:| Battery error.
Error 16| Robot tilted. Move to level ground and restart
Error 17:| Side brush error. Reset robot.
Error 18:| Fan error. Reset robot.
Error 21:| Vertical bumper pressed. Move robot and retry. Dock locator error.
Error 22:| Clean and retry
Error 23:| Could not return to dock. Clean dock location beacon and retry.
Error 26:| Wall sensor dirty. Clean wall sensor.
Filter blocked or wet. Clean, dry, and retry
No-go zone or Invisible Wall detected. Move robot from this area.
Internal error. Reset the robot.

Note: A system reset may resolve some problems.

If the problem persists after using the recommendations in the table above, contact our support team at: support@roborock.com (United States/Canada/Non- Europe)
1-855-960-4321 (United States only)
1-833-421-1915 (Canada only)

FAQs

• Battery low. Put the robot on the dock and charge it before use.
• Battery temperature too low or too high. Only use the robot within the range of 4-40°C (39.2-104°F).

Unable to charge.|

• If the dock is not receiving power, check that both ends of the power cable are properly connected.
• If the contact is poor, clean the charging contacts of the dock and the robot.
• Confirm that the dock indicator is on.

Slow charging speed.|

• To maintain the battery life, the robot automatically reduces the charging speed when it is charged in an environment at a high or low temperature.
• Charging contacts dirty. Clean them with a dry cloth

Unable to return to dock.|

• There are too many obstacles near the dock. Move it to an open area.
• The robot is too far from the dock. Place it closer and retry.

Abnormal behavior.|

• Restart the robot.

Noise during cleaning.|

• The main brush, side brush, or main wheel may be jammed. Turn off the robot and clean them.
• The omni-directional wheel is jammed. Use a screwdriver to remove it for cleaning.

Poor cleaning performance and/or leaking dust.|

• The dustbin is full and needs emptying.
• The filter is blocked and needs cleaning.
• The main brush is tangled up and needs cleaning.

Unable to connect to WiFi.|

• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
• Current device not supported. Find the supported models in the app.
• Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock Customer Service for help with troubleshooting.

Scheduled cleaning is not working.|

• Battery low. Scheduled cleaning can only begin when the battery level is above 20%

Is power always being drawn when the robot is on the dock?|

• The robot will draw power while it is docked to maintain battery performance, but the power consumption is extremely low.

Does the robot need to be charged for at least 16 hours for the first three uses?|

• No. The lithium battery has no memory effect. The robot can be used any time after it has been fully charged once.

No or little water during washing.|

• Check whether there is water in the water tank and check the manual for instructions on how to correctly install the dustbin and water tank combo unit, mop cloth mount and mop cloth.

Cleaning does not resume after recharging.|

• Make sure that the robot is not in DND mode. DND mode will prevent auto top-up.
• If the robot is placed manually on the dock before it is recharged automatically, it will not be able to continue cleanup

The robot cannot return to the dock after spot cleaning or when it has been moved manually|

• After spot cleaning or a significant position change, the robot will re-generate the map. If the dock is too far away, the robot may not be able to return for recharging and must be placed on the dock manually

The robot begins to miss certain spots.|

• The wall sensor or cliff sensors may be dirty. Clean them with a soft, dry cloth.

Red LED indicator on the Auto-Empty Dock.|

• The dustbin cover is not in place. Check and correct installation.
• The fan is not operating properly. Potentially due to overheating protection resulting from frequent starting and stopping. Unplug the power cable and try again after 30 minutes.
• Voltage error. Check that local voltage meets the requirements listed on the dock.

Reduced emptying performance or unusual noise when emptying.|

• The main brush or main brush cover is not properly installed. Check and correct installation.
• The filter, air duct, suction inlet, air inlet, or dustbin is blocked. Clean to remove blockages.

Auto-emptying does not start when the robot returns to the dock.|

• Auto-emptying is disabled. Check in-app settings.
• Dustbin cover is not in place. Check and install.
• Auto-emptying will not be triggered if the robot is moved to the dock manually. Start emptying manually.
• Auto-emptying will not be triggered if the robot returns to the dock without cleaning.
• The robot will not auto-empty after returning to the dock in Do Not Disturb (DND) mode. Adjust cleaning or DND duration, or start emptying manually.
• The battery level is lower than 10%. Charge the robot until the battery reaches 10%

The robot cannot return to the dock or cannot be charged.|

• The dock is surrounded by obstacles. Clear any obstacles around it or move it to an open area as recommended in the User Manual.
• The dock is not connected to a power supply. Make sure the power cable is securely plugged in and power is on.
• Poor contact. Clean charging contacts.

Robotic Vacuum Cleaner

Product Model: Q380RR
Manufacturer: Beijing Roborock Technology Co., Ltd.
Address of Manufacturer: Floor 6, Suite 6016, 6017, 6018, Building C, Kangjian Baosheng Plaza,
No.8 Heiquan Road, Haidian District, Beijing, P.R. China

For more product information, visit our website: www.roborock.com
For after-sales support, contact our support team at:
support@roborock.com (United States/Canada/Non- Europe)
1-855-960-4321 (United States only)
1-833-421-1915 (Canada only)

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