WELLS HW-Series Built In Cook Hold Warmers Instruction Manual

WELLS HW-Series Built-In Cook Hold Warmers

Product Specifications

• Manufacturer : Wells Manufacturing
• Model : HW-106D
• Series : HW-Series Cook ‘N Hold Warmers
• Control : Thermostat

Product Usage Instructions

Installation
Follow the installation instructions provided in the manual to ensure proper setup of the appliance.

Operation

1. Turn on the appliance using the power switch.
2. Set the desired temperature using the thermostat control.
3. Place the food or items to be warmed inside the appliance.

Cleaning Instructions

1. Ensure the appliance is turned off and unplugged before cleaning.
2. Use a damp cloth with mild soap to wipe down the interior and exterior of the appliance.
3. Regularly clean any spills or food residues to maintain hygiene.

Troubleshooting Suggestions
If you encounter any issues with the appliance, refer to the troubleshooting section of the manual for guidance.

Maintenance Instructions
Regularly inspect the appliance for any signs of wear or damage. Follow the maintenance schedule outlined in the manual to keep the appliance in optimal condition.

IMPORTANT: DO NOT DISCARD THIS MANUAL
This manual is considered to be part of the appliance and is to be given to the OWNER or MANAGER of the restaurant, or to the person responsible for TRAINING OPERATORS of this appliance. Additional manuals are available from your WELLS DEALER.
THIS MANUAL MUST BE READ AND UNDERSTOOD BY ALL PERSONS USING OR INSTALLING THIS APPLIANCE. Contact your WELLS DEALER if you have any questions concerning installation, operation or maintenance of this equipment.

LIMITED EQUIPMENT WARRANTY

Wells Manufacturing warrants to the original purchaser of new Wells products to be free from defects in material or workmanship, under normal and proper use and maintenance service as specified by Wells and upon proper installation and start-up in accordance with the instructions supplied with each Wells unit. Wells’ obligation under this warranty is limited to a period of one [1] year beginning from the date of original installation. The warranty period begins upon the earlier of the date of original installation or up to six [6] months after the original shipment, from the factory, of the covered product. Defects that occur as a result of normal use, within the time period and limitations defined in this warranty, will at Wells’ discretion have the parts replaced or repaired by Wells or a Wells-authorized service agency.

THIS WARRANTY IS SUBJECT TO ALL LISTED CONDITIONS

Repairs performed under this warranty are to be performed by a Wells authorized service agency. Wells will not be responsible for charges incurred or service performed by non-authorized repair agencies. In all cases, the nearest Wells-authorized service agency must be used. Wells will be responsible for normal labor charges incurred in the repair or replacement of a warrantied product within 50 miles (80.5 km) of an authorized service agency. Time and expense charges for anything beyond that distance will be the responsibility of the owner. All labor will need to be performed during regular service hours. Any overtime premium will be charged to the owner. For all shipments outside the U.S.A. and Canada, please see the International Warranty for specific details. It is the responsibility of the owner to inspect and report any shipping damage claims, hidden or otherwise, promptly following delivery. No mileage or travel charges will be honored on any equipment that is deemed portable. In general, equipment with a cord and plug weighing less than 50 lb. (22.7 kg) is considered portable and should be taken or shipped to the closest authorized service agency, transportation prepaid.

CONTACT
Should you require any assistance regarding the operation or maintenance of any Wells Manufacturing; phone or email our service department. In all correspondence provide the model number and serial number of the unit needing service; include the voltage or gas type.

• Normal Business Hours: 8:00 a.m. to 4:30 p.m. Central
• Telephone : 800-264-7827 Tech Service Option 2
• Email : TechService@partstown.com
• www.Wells-Mfg.com

WARRANTY EXCLUSIONS
THE FOLLOWING WILL NOT BE COVERED UNDER WARRANTY.
Wells’ sole obligation under this warranty is limited to either repair or replacement parts, subject to the additional limitations detailed below. This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.

• Any product which has not been used, maintained, or installed in accordance with the directions published in the appropriate installation sheet and/or owner’s manual, including incorrect gas or electrical connection. Wells is not liable for any unit which has been mishandled, abused, misapplied, subjected to harsh chemicals, modified by unauthorized personnel, damaged by flood, fire, or other acts of nature [or God], or which have an altered or missing serial number.
• Installation, labor, and job checkouts, calibration of heat controls, air and gas burner/bypass/pilot adjustments, gas or electrical system checks, voltage and phase conversions, cleaning of equipment, or seasoning of griddle surface.
• Replacement of fuses or resetting of circuit breakers, safety controls, or reset buttons.
• Replacement of broken or damaged glass components, quartz heating elements, and light bulbs.
• Labor charges for all removable and consumable parts in gas charbroilers and hotplates, including but not limited to burners, grates, and radiants.
• Any labor charges incurred by delays, waiting time, or operating restrictions that hinder a service technician’s ability to perform service.
• Replacement of parts that fail or are damaged due to normal wear or labor for replacement of parts that can be replaced during a daily cleaning routine, such as but not limited to silicone belts, PTFE non-stick sheets, control labels, knobs, bulbs, fuses, quartz heating elements, baskets, racks, and grease drawers.
• Any economic loss of business or profits.
• Non-OEM parts. Use of non-OEM parts without Wells’ approval will void the warranty.
• Units exceeding one [1] year from original installation date.

ADDITIONAL WARRANTIES
Specific/chain-specific equipment may have additional and/or extended warranties.

The foregoing warranty is in lieu of any and all other warranties expressed or implied and constitutes the entire warranty.

INTRODUCTION

• Thank You for purchasing this Wells Manufacturing Co. appliance.
• Proper installation, professional operation and consistent maintenance of this appliance will ensure that it gives you the very best performance and a long, economical service life.
• This manual contains the information needed to properly install this appliance, and to use and care for the appliance in a manner which will ensure its optimum performance.

SPECIFICATIONS

FEATURES & OPERATING CONTROLS

1. THERMOSTAT

2. On THERMOSTATICALLY CONTROLLED warmers, power is applied to the heating element according to the control knob position and the actual temperature at the temperature-sensing thermobulb.

3. The desired temperature is controlled by rotating the TEMPERATURE CONTROL KNOB. The knob has a numeric scale, where higher numbers correspond to higher temperature.

4. On warmers equipped with an INDICATOR LIGHT, the light will glow when the thermostat is calling for heat (i.e. the element is energized).

5. The TEMPERATURE CONTROL KNOB will rotate approximately 300º, and will reach a “stop” at both ends. The OFF position is marked.
   NOTE : The dial position is an indication of the temperature setting. Actual temperature will vary depending upon the type of product and food consistency.

6. MOUNTING

7. Top-mounted built-in warmers may be equipped with WELLSLOKS, uniquely designed turnout tabs which help secure the warmer top flange to the countertop.

8. Bottom-mounted warmers require that the cutout be flanged to provide a mounting means. Countertops with bottom-mounted warmers are very easy to keep clean.

9. See the Installation Instructions, supplied with the particular appliance, for details.

10. DRAINS
    “D” units (e.g. HW-106D) have drains for each pan.

PRECAUTIONS AND GENERAL INFORMATION

• This appliance is intended for use in commercial establishments only.
• This appliance is intended to heat cooked, refrigerated food for human consumption and to hold foods at serving temperature. No other use is recommended or authorized by the manufacturer or its agents.
• Operators of this appliance must be familiar with the appliance use, limitations and associated restrictions. Operating instructions must be read and understood by all persons using or installing this appliance.
• The cleanliness of this appliance is essential to good sanitation. Read and follow all included cleaning instructions and schedules to ensure the safety of the food product.
• Disconnect this appliance from electrical power before performing any maintenance or servicing.
• This appliance is not jet-stream-approved. Do not direct water jet or steam jet at this appliance, or at any control panel or wiring. Do not splash or pour water on, in or over any controls, control panel or wiring.
• Exposed surfaces of this appliance can be hot to the touch and may cause burns.
• Do not operate this appliance if the control panel is damaged. Call your Authorized Wells Service Agent for service.
• The technical content of this manual, including any wiring diagrams, schematics, parts breakdown illustrations and/or adjustment procedures, is intended for use by qualified technical personnel.
• Any procedure which requires the use of tools must be performed by a qualified technician.
• This manual is considered to be a permanent part of the appliance. This manual and all supplied instructions, diagrams, schematics, parts breakdown illustrations, notices and labels must remain with the appliance if it is sold or moved to another location.
• This appliance is made in the USA. Unless otherwise noted, this appliance has American sizes on all hardware.

WARNING: Electric Shock hazard
All servicing requiring access to non-insulated electrical components must be performed by a factory authorized technician. DO NOT open any access panel which requires the use of tools. Failure to follow this warning can result in severe electrical shock.

CAUTION:

• Risk of Damage
  DO NOT connect or energize this appliance until all installation instructions are read and fol-lowed. Damage to the appliance will result if these instructions are not followed.

• Hot Surface
  Exposed surfaces can be hot to the touch and may cause burns.

INSTALLATION

NOTE : DO NOT discard the carton or other packing materials until you have inspected the appliance for hidden damage and tested it for proper operation. Refer to SHIPPING DAMAGE CLAIM PROCEDURE on the inside front cover of this manual.

WARNING: RISK OF PERSONALINJURY
Installation procedures must be performed by a qualified technician with full knowledge of all applicable electrical and plumbing codes. Failure can result in personal injury and property damage.

CAUTION FIRE HAZARD
Avoid storing flammable or combustible materials in, on or near the appliance.

IMPORTANT:

• For warmers installed in plastic countertops, the counter material must be protected from the heat of the warmer in order to prevent discoloration and/or deterioration. Wellsloks are not suitable for this purpose. The installer should contact the manufacturer or distributor of the countertop material for specific instructions.
• Wellslok Extension Kits must be used ONLY with UL Listed warmers approved for installation in wood counter tops. Refer to the Installation Instructions provided with the warmer.

UNPACKING & INSPECTION

• Carefully remove the appliance from the carton. Remove all protective plastic film, packing materials and accessories from the Appliance before connecting electrical power or otherwise performing any installation procedure.
• Carefully read all instructions in this manual and the Installation Instruction Sheet packed with the appliance before starting any installation.
• Read and understand all labels and diagrams attached to the appliance.
• Carefully account for all components and accessories before discarding packing materials. Store all accessories in a convenient place for later use.

INSTALLATION NOTES

1. Installation and start up of built-in warmers MUST be performed by an authorized installation company.
2. It is the RESPONSIBILITY OF THE INSTALLER to verify that this warmer installation is in compliance with the specifications listed in this manual and on the specification sheet provided.
3. It is the RESPONSIBILITY OF THE INSTALLER to check with the AUTHORITY HAVING JURISDICTION, in order to verify that this warmer installation is in compliance with local code requirements.
4. Water supply and drain installation must meet all applicable local, state and federal plumbing codes and ordinances.
5. Refer to the Installation Instructions included with the warmer for Underwriters Laboratory’s conditions of acceptability, electrical requirements and other installation concerns.

BUILT-IN WARMERS

1. This is a GENERAL GUIDE. For specific cutout dimensions and other installation details, refer to the Installation Instructions supplied with the warmer.

2. Cutout dimensions for warmer units and control panels are listed on the Installation Instructions provided with the warmer.

3. Verify style of control panel (e.g square, rectangular) before making c utout.
   NOTE : Cutout dimensions are different for square and rectangular control panels, for UL LISTED units and UL Recognized units, and for wood and metal counters. Verify the dimensions are correct for the installation before making the cutout.

4. For Cook ‘N Hold warmers:

5. Verify that provided sealants are applied to the underside of the warmer top flange prior to setting the unit into the cutout.

6. After installation, verify that the tabs on the Wellsloks are turned out to lock the warmer into the counter

7. Apply a thin bead of food-grade silicone sealant around the flange to seal it to the counter.

8. Wellslok extension kits are available for installing warmers in countertops where the standard Wellslok would not normally reach. The extension kit will adapt to countertops up to 1¾” thick.

ELECTRICAL INSTALLATION

1. Refer to the product nameplate. Verify the electrical service power. Voltage and phase must match the nameplate specifications. Wiring the warmer to the wrong voltage can severely damage the unit or cause noticeably decreased performance.
2. Available electrical service amperage must meet or exceed the specifications listed on the specification sheet provided with the warmer.
3. Warmer and control unit must be connected to an appropriate building ground. Ground connection will be marked “GND” or

NOTE : Wire gauge, insulation type and temperature rating , as well as type, size and construction of conduit, must meet or exceed applicable specifications of local codes and of the National Electrical Code.

PLUMBING INSTALLATION

1. IMPORTANT : All plumbing installations must be performed by a qualified plumber.
2. For units equipped with a DRAIN LINE: Some jurisdictions may require an approved air gap or other back-flow prevention device in the drain. It is the responsibility of the plumber to determine such requirements, to provide and properly install the required device.

NOTE : Damage caused by leaks due to improper installation is NOT covered by warranty.

CAUTION: ELECTRIC SHOCK HAZARD
The ground lug of this appliance must be connected  to a suitable building ground.

IMPORTANT:

• Contact a licensed electrician to install and connect electrical power to the appliance.
• Damage due to being connected to the wrong voltage or phase is NOT covered by warranty.
• Electrical installation other than as specified on the specification sheet will void the UL listing, and may void the warranty.

NOTE : Plumb connections must be made in compliance with all Federal, State and Local Plumbing Codes and Ordinances.

OPERATION

CAUTION:
Hot Surface Exposed surfaces can be hot to the touch and may causeburns.

CAUTION: Electrical Shock Hazard

• DO NOT splash or pour water onto the control panel or wiring.
• Always use an inset.
• DO NOT place food directly into the warmer.
• Always pour hot water into the warmer before it is preheated. DO NOT pour water into a dry, heated warmer. This may damage the unit.
• DO NOT put ice into a warmer pan. This will cause condensation on the inside of the warmer. Damage caused by condensation is NOT covered by warranty. Stir thick food items frequently to keep food heated uniformly.
• Keep insets covered to maintain food quality and temperature

WET OPERATION ONLY

1. Carefully read the description of the warmer operation on the specification sheet.
2. The warmer is to be used for WET operation ONLY. Add approximately 1” of hot tap water before turning the warmer ON. Use of hot water will allow a faster preheat.
3. Check the water level frequently and add hot water as necessary to prevent the warmer from running dry.
4. Do not add water to the warmer if it has run dry.
5. If your warmer is allowed to run dry, turn it OFF and allow to cool to room temperature before adding water.
6. Damage caused by allowing this warmer to run dry, is NOT covered by warranty. Damage caused by adding water to a dry warmer when hot is NOT covered by warranty.

PRE-HEATING THE WARMER

1. Place desired pan(s) or inset(s) with appropriate adapter top on warmer. Insets are available as accessories in 2½ qt., 4qt., 7 qt., and 11 qt. sizes with lids and adapter tops.
2. Turn temperature control to HI or highest temperature setting.
3. Allow warmer to preheat for approximately 10 minutes, then set the control for the desired temperature. Be sure to keep the warmer covered during preheat and operation.

OPERATION

1. Always use an inset. DO NOT place food directly into the warmer.
2. Check water level in on warmer frequently during use. Running warmers dry will damage the warmer.
3. DO NOT use metal tools, steel wool, or caustic or abrasive cleanser to clean warmer pan.

CLEANING INSTRUCTIONS

DAILY CLEANING INSTRUCTIONS

• PREPARATIONS : Turn control knob(s) to OFF. Allow warmer to cool before proceeding. Remove any insets, pans and/or adapter tops ( if used). Drain or remove water from well if used for wet operation.
• FREQUENCY : Minimum – daily.
• TOOLS : Mild Detergent
• Solution : 10 Parts Warm Water to 4 Parts Vinegar
  • Plastic Scouring Pad
  • Clean Cloth or Sponge

Food-Grade Silicone Sealant

1. Wipe entire unit down using a clean cloth or sponge and mild detergent.
2. Use a plastic scouring pad to remove any hardened food particles or mineral deposits. IMPORTANT: DO NOT use steel wool for cleaning.
3. Rinse warmer thoroughly with a vinegar and water solution to neutralize all detergent cleanser residue.
4. Inspect warmer flange-to-counter seal. Reseal with food-grade silicone sealant if necessary. Failure to do so may allow grease and water to leak into insulation and heating element, causing a potential fire and/or electric shock hazard.
5. Inspect warmer tank for damage. Damage to the outer body may allow grease and water to leak into insulation and heating element, causing a potential fire and/or electric shock hazard. Contact your Authorized Wells Service Agency to inspect warmer if water or grease contamination is suspected.
6. Close drain valve. Add proper amount of warm water. Turn control knob(s) ON and check for proper operation.

FIRST AID

• EYES : In case of contact, immediately flush with warm water for 15 minutes and consult a physician
• SKIN : Wash with soap and water
• INHALATION : Relocate to fresh air.
• INGESTION : If swallowed, drink plenty of water or milk and consult a physician
• EMERGENCY PHONE 800-255-3924
• INGREDIENTS Sulfamic acid, citric acid, aluminum sulfate. Non-toxic when used as directed.

WEEKLY CLEANING INSTRUCTIONS

• PREPARATIONS: Remove any insets, pans and/or adapter tops ( if used). Drain or remove water from well if used for wet operation.
• FREQUENCY: Weekly, or whenever lime or scale is seen accumulating on the sides of the warmer pans.
• TOOLS: Wells Delime Cleaner (1 package per pan) Plastic Scouring Pad

Clean Cloth or Sponge

1. Add water to pans until water is at normal operating level (1” – 1 1/2” deep) or covers accumulated scale.
2. Heat water to maximum temperature (190ºF or higher).
3. Pour contents of one package into each warmer pan. Stir to dissolve cleaner. Turn heat control OFF. Cover pans.
4. Allow solution to soak at least one hour, or overnight for heavy scale buildup.
5. Drain hot water from pans. Scrub with a plastic scouring pad. Rinse thoroughly with hot water, then dry.
6. Refill pans with hot tap water and resume operation.
7. Heavy scale buildup may require additional treatments.

TROUBLESHOOTING SUGGESTIONS

There are no user-serviceable components in the control unit or in the pan shroud. In all instances of damage or malfunction, contact your Authorized Wells Service Agency for repairs.

MAINTENANCE INSTRUCTIONS

CARE OF STAINLESS STEEL

Stainless steel is a marvelous material: strong, lustrous and low maintenance. With a minimum of care, it will normally retain its beauty and durability for the life of the equipment. In some applications, however, special care is required in order to maintain stainless steel’s special properties. External components, such as cabinets and control panels, are finished with a grain pattern. This pleasing finish is best maintained by cleaning with a non- abrasive cleanser applied with a soft cloth. Rub only in the direction of the grain. In the absence of visible grain, rub only along the longest axis of the appliance. Restore stainless steel’s luster by applying a polish specifically made for stainless steel. Spray on, wipe off with a soft cloth, rubbing in the direction of the grain. Never use metal implements, wire brushes, abrasive scratch pads or steel wool to clean stainless steel. Warmer pans, insets and other vessels are subject to a harsher environment. Wells Manufacturing uses an very high quality stainless steel (#304DDQ) for our food warmer pans.

Even the highest quality stainless steel, however, is mostly iron, and will rust, pit and corrode under the following conditions:

• Poor Water Quality: Hard water (water with a high content of dissolved minerals) will leave mineral deposits when allowed to dry. Calcium (lime) can buildup on heated surfaces, even under water. If left unattended, hard water spots and lime buildup can lead to rusting, corrosion and pitting.
• Contact with Chlorides : Chlorides (specific compounds of chlorine) are found in food, table salt and many cleansers. Chlorides can attack the surface of stainless steel, resulting in corrosion and pitting.

Keep your stainless steel warmers clean and free from calcium buildup. Use alkaline, alkaline chlorinated or non-chloride cleanser. Use citric acid-based cleaners to remove calcium deposits. For additional information, please read the NAFEM Stainless Steel Equipment and Cleaning Guide.

• Contact NAFEM at : North American Association of Food Equipment Manufacturers
• 401 N. Michigan Avenue
• Chicago, Illinois 60611-4267
• 312-644-6610

PARTS LIST

HW-106D

HSW/SMP-6D

PARTS & SERVICE
Always use an inset. DO NOT place food directly into the warmer pan.

DESCRIPTION PART NO.

INSETS

• 4 QT. ROUND INSET w/ lid 5D-20774
• 7 QT. ROUND INSET w/ lid 5D-20587
• 11 QT. ROUND INSET w/ lid 5D-20908
• 11 QT. ROUND INSET w/ hinged lid 5D-21057
• ADAPTER TOPS FOR HW-106D
• ONE 7 QT. INSET ADAPTER TOP 5D-20175
• ONE 4QT. INSET ADAPTER TOP 5D-20822
• ADAPTER TOPS FOR HW/SMP-6D
• TWO 7 QT. INSETS 5D-20176
• TWO 4 QT. AND TWO 21/2 QT. INSETS 5P-20434
• THREE 4 QT. INSETS 5D-21615
• ONE 7 QT. AND ONE 4 QT. INSETS DD-21617
• ONE 7 QT. AND ONE 11 QT. INSETS 5D-21621
• FOUR 21/2 QT. INSETS 5D-21624

ACCESSORIES

• WELLSLOK EXTENSION KIT, for UL LISTED circular warmers only, adapt to wood counter up to 1¾” thick 5P-22592*
• WELLSLOK EXTENSION KIT, for UL LISTED 12” x 20” warmers only, adapt to wood counter up to 1¾” thick 5P-22593*
• Wellslok Extension Kits for UL Listed units approved for installation in wood countertops
  One well units require one kit / Two and three well units require two kits / four and five well units require three kits

DRAIN VALVE EXTENSION KIT, extension from drain to counter front with remote handle, for use with “D” models only, excluding “DM” models 5P-20385 DRAIN SCREEN 5P-21709 OPTIONAL 72” WIRING, thermostatically controlled warmers contact factory customer service for availability

IMPORTANT: Use only factory-authorized service parts and replacement filters.

For factory-authorized service, or to order factory-authorized replacement parts, contact your Wells-authorized service agency or call:

Wells Manufacturing

• 265 Hobson Street Smithville, Tennessee 37166
• phone : 800-264-7827
• fax : 314-781-2714 (Service Parts Dept.)

Service Parts Department can supply you with the name and telephone number of the WELLS AUTHORIZED SERVICE AGENCY nearest you.

Wells Manufacturing

• 265 Hobson Street Smithville,
• Tennessee 37166
• telephone :800-264-7827
• www.wells-mfg.com

FAQ

Q: How do I adjust the thermostat settings?
A: The thermostat settings can be adjusted using the control knob located on the appliance. Refer to the manual for specific instructions.

Q: Can I use this appliance for cooking as well as warming?
A: The HW-Series Cook ‘N Hold Warmers are designed for warming purposes only. Do not use them for cooking.

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