dji Dock 2 Elevates Automatic Drone Camera Instruction Manual

: June 14, 2024
: DJi

Dock 2 Elevates Automatic Drone Camera

Specifications

Model: DJI Dock 2/DJI Matrice 3D Series
Version: v1.0 2024.04
Copyright: DJI, all rights reserved
Supports: High resolution printing

Product Usage Instructions
Firmware Update and System Calibration:

Update the firmware of the dock, aircraft, and Intelligent Flight Batteries to the latest version.
If the update fails, restart the device and try again or use DJI ASSISTANTTM 2 (Enterprise Series) for firmware updates.
Contact DJI Support if issues persist.
Perform aircraft calibration every six months to maintain aircraft condition.

FAQ
Q: How often should I update the firmware?
A: It is recommended to update the firmware of the dock, aircraft, and batteries to the latest version regularly for optimal performance.

This document is copyrighted by DJI with all rights reserved. Unless otherwise authorized by DJI, you are not eligible to use or allow others to use the document or any part of the document by reproducing, transferring or selling the document. Users should only refer to this document and the content thereof as instructions to operate DJI UAV. The document should not be used for other purposes.

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Introduction

The Maintenance Manual offers guidelines to help you in the daily upkeep and maintenance of the dock and the aircraft, and also provides after-sales service information.
This document will focus on the maintenance instructions. Read the User Manual and Maintenance Manual carefully to optimize the user experience. If you have any questions on the maintenance operations, contact DJI Support.

Disclaimer
Carefully read this entire document and all safe and lawful practices provided by DJITM before using this product for the first time. Failure to read and follow instructions and warnings may result in serious injury to yourself or others, damage to your DJI product, or damage to other objects in the vicinity. By using this product, you hereby signify that you have read this disclaimer carefully and that you understand and agree to abide by all terms and conditions of this document and all relevant documents of this product. You agree to use this product only for purposes that are proper. You agree that you are solely responsible for your own conduct while using this product, and for any consequences thereof. DJI accepts no liability for damage, injury, or any legal responsibility incurred directly or indirectly from the use of this product.
DJI is a trademark of SZ DJI TECHNOLOGY CO., LTD. (abbreviated as “DJI”) and its affiliated companies. Names of products, brands, etc., appearing in this document are trademarks or registered trademarks of their respective owner companies. This product and document are copyrighted by DJI with all rights reserved. No part of this product or document shall be reproduced in any form without DJI’s prior written consent or authorization. This disclaimer is available in various languages. In the event of divergence among different versions, the English version shall prevail. The final interpretation of this document and all related documents of this product belong to DJI. This content is subject to change without prior notice. For up-to-date product information, visit the product page for this product at http://www.dji.com

Safety Guidelines

Before use, read the Safety Guidelines, User Manual, and Maintenance Manual carefully.

Operational Requirements

Make sure to perform the maintenance procedure in accordance with the steps in this manual.
Measure the voltage on the contact points of the conductors and make sure there is no risk of electric shock before touching any conductor surfaces or terminals. The dock must be powered off before maintenance.
In order to avoid an electric shock, DO NOT use any tools that are not insulated, such as a screwdriver with a bare metal handle.
Make sure to wear protective equipment when performing maintenance, such as a safety helmet, goggles, insulated gloves, and insulated shoes.
Make sure the dock is powered off before checking the movable parts of the dock, such as the fan of the air conditioning system, the dock cover, and the dock cover driving arms to avoid injury.
Before conducting on-site maintenance, make sure that there is no flight plan to be performed on DJI FlightHub 2 and that the aircraft has landed inside the dock. Make sure to press the emergency stop button on the dock before any operations. When using the DJI RC Pro Enterprise remote controller for on site testing, make sure to connect the remote controller to the dock before releasing the emergency stop button.

Firmware Update and System Calibration
Update the firmware of the dock, the aircraft, and the Intelligent Flight Batteries to the latest version. If the update fails, restart the device and try again, or use DJI ASSISTANTTM 2 (Enterprise Series) to update the firmware. Contact DJI Support if the issue persists. It is recommended to perform aircraft calibration every six months to keep the aircraft in good condition.
List of Aircraft Calibration:

Visit https://enterprise.dji.com/dock-2/downloads and refer to the User Manual and Maintenance Manual for more information on aircraft calibration.
Aircraft calibration can be performed using the DJI Pilot 2. Make sure to link the aircraft to the DJI RC Pro Enterprise remote controller when calibrating the aircraft.

Recommended Maintenance Interval

It is recommended to perform inspection and maintenance regularly following the listed standards to keep the dock and the aircraft in a good condition and reduce safety risks.

The activation time, flight hours, or number of flights specified in the maintenance interval shall be whichever comes first.
Per half year / Per year / Per two years expresses the device activation time.

DJI Enterprise may adjust the above maintenance services accordingly in different areas. Please contact a DJI-authorized dealer or DJI Support for the latest information.
If the dock is installed in harsh environments, including but not limited to sandy or dusty environments, environments with a high salinity, high temperature, high humidity, or pollutants nearby, such as chemical plants, lumber mills, sewage treatment plants, or many willow catkins, the maintenance interval should be shortened to 3 months.=

Maintenance Tool List

Dock Maintenance

Environment Inspection

To ensure flight safety, it is recommended to regularly check the environment near the dock as follows:

Clear overgrown plants or animal infestations that can affect normal operation of the dock, such as weeds, trees, ant nests, and rat nests.
Check if there are new buildings near the dock that may block the signal. Select another location to install the dock if the signal obstruction becomes strong.
Check the ground conditions near the dock, and make sure to clear hidden risks that may cause water immersion or inclination of the dock.
. Check the environment near the alternate landing site, and clear debris that might affect the aircraft landing.

Dock Body Inspection

Clean the dock shell with a soft, dry cloth and make sure the dock shell is clear of dirt or foreign matter.
If there is any noticeable damage or deformation, contact a DJI-authorized service provider in time.
Make sure the four expansion bolts are securely mounted. If loosened, tighten the bolts using an adjustable wrench to ensure that the dock is securely installed.

Electrical Cabinet Inspection

Use a 2.5mm hex key to loosen the two screws on the electrical cabinet door.
Pull the door to open the electrical cabinet and check the panel.
Check the SPD status indicator. Contact a DJI-authorized service provider to replace and repair the SPD if the indicator turns red.
Make sure the surge protector circuit breaker (SCB), the AC power switch, and the backup battery switch can be turned on/off normally.

Pay attention to safety during operation in order to avoid an electric shock.

Dock Cover Inspection

Dock Covers

1. Power on the dock. Press and hold the open button to open the dock covers. Check if the dock covers can move smoothly without jamming when opening. It is normal for the dock covers to make a sound after extended use, this does not affect normal use.
Make sure that the dock cover rubber seal strip is in good condition and is securely attached to the dock cover.
Make sure that the dock cover propeller bumpers are not damaged or deformed, and the screws are securely mounted.
Moisten a soft cloth with clean water or a neutral cleaning solution and clean the dock covers.

If any of the mentioned parts are broken or damaged, contact a DJI-authorized service provider to replace them.
The dock cover propeller bumpers are wearing parts. Contact a DJI-authorized service provider and replace them in time when necessary.

Wind Speed Gauge Module and Rainfall Gauge

Make sure the glass of the auxiliary lights and the lenses of the security cameras are clean and not damaged. Moisten a soft cloth with clean water or a neutral cleaning solution to clean the glass and the lens.
Security Camera
Auxiliary Light
Make sure the wind speed gauge module and the three wind cups are not broken or cracked, and the wind cups can rotate smoothly without damping.
Make sure the screws of the wind speed gauge are tightened and the wind speed gauge is securely installed.
Make sure the surface of the rainfall gauge is clean and not deformed or damaged. Moisten a soft cloth with clean water or a neutral cleaning solution to clean the surface of the rainfall gauge.
Connect the remote controller to the dock, run DJI PILOT TM 2, and enter the Onsite Debugging page.
- Gently rotate the wind cups and check if DJI Pilot 2 displays data.
- Gently tap the surface of the rainfall gauge and check if DJI Pilot 2 displays data.
- Tap Open or Close in the app to test if the dock cover can operate normally.

If any of the mentioned parts are broken or damaged, contact a DJI-authorized service provider to replace them.

Landing Pad Inspection

Power off the dock, and make sure the landing pad surface, the return vent and the supply vent are not deformed, dented, cracked, or broken.
Make sure the Aircraft Orientation Marker (H) and the Positioning Markers are clear and not worn.
Return Vent and Supply Vent
Aircraft Orientation Marker
Positioning Markers
Make sure the six water-resistant rubber covers are not loose or damaged.
Moisten a soft cloth with water or a neutral cleaning solution to clean the landing pad surface and the vents, and make sure the return vent and the supply vent are clear of foreign matter.

If any of the mentioned parts are broken or damaged, contact a DJI-authorized service provider to replace them.

Lower Compartment Inspection

Power on the dock. Press and hold the open button to open the dock covers.
Turn off the backup battery switch and the AC power switch to power off the dock, and close the electrical cabinet door.
Remove the six water-resistant rubber covers on the landing pad and loosen the landing pad screws using a 2.5mm hex key.
Remove the landing pad to open the lower compartment.

Lower Compartment Assembly

Make sure the return vent, the supply vent, and the heating module on the surface of the return vents are clean and not damaged.
Make sure the built-in charging module and the cables are not broken or cracked.
Make sure the dock cover driving arms are secure and stable.
Clean any stagnant water in the lower compartment. A small amount of stagnant water does not affect the normal operation. If a water immersion warning appears in DJI FlightHub 2, contact a qualified electrician to disconnect the dock power supply and remove the water.
Moisten a soft cloth and a soft brush with water or a neutral cleaneing solution to clean the parts in the lower compartment. Remove the dust using the dust blower. Take care to avoid pulling the cables when cleaning the lower compartment.
Make sure that there is no foreign matter in the lower compartment.
Return Vent and the Heating Module
Built-in Charging Module
Dock Cover Driving Arms
External Circulating Fan

External Circulating Fan

Make sure that the dock is powered off and the external circulating fan stops spinning before operation.

Take photos to record the wiring status of the external circulating fan.
Press and hold the buckles to lift the fan.
Check the fan blades and make sure they are not broken. Gently rotate the blades with a screwdriver to check if the blades can rotate smoothly.
Clean the fan using the soft brush and the dust blower.
After completing inspection and cleaning, press and hold the buckles and insert the fan. Make sure the fan is inserted with a clicking sound, which indicates the fan is securely installed.
Organize the cables near the fan to avoid damaging the cables.

Testing the Air Conditioning System

Re-install the landing pad after completing inspection and cleaning.
Mount the landing pad screws using a 2.5mm hex key and re-insert the water-resistant rubber covers. Make sure the rubber covers are firmly closed.
Power on the dock and connect the remote controller to the dock. Run DJI Pilot 2 and enter Dock Onsite Debugging page, and tap Cooling or Heating. Check if there is cool air or hot air from the supply vent to test the air conditioning system.
- To ensure the service life of the air conditioning system, a five-minute interval is required when switching between cooling and heating operations. A countdown will appear in the app. Wait for the countdown to end before switching operations.

External Circulating Air Filters

Power on the dock. Press and hold the open button to open the dock covers.
Press and hold the buckle and pull out to remove the air filter.
Clean the air filter using a stiff brush.
Repeat step 1-3 to remove and clean the air filter on the other side.
After cleaning, mount the air filter to the bottom of the outer frame, push inward until a clicking sound is heard, this indicates that the a ir filter is mounted in place.

Emergency Stop Button Inspection

Make sure the emergency stop button can be pressed and released without jamming. The Status Indicators blink red and yellow alternatively after pressing the emergency stop button.
Pull out or rotate clockwise to release the emergency stop button after inspection.

Aircraft Maintenance

Aircraft Body Inspection

Make sure the aircraft body is clean and not damaged.
Clean the aircraft body with a dry, soft cloth paying special attention to the lenses of the infrared sensing and vision systems and the heat dissipation vents.

Aircraft Indicators
Make sure the front LEDs and the aircraft status indicators are clean and not damaged.

Aircraft Front LEDs
Aircraft Status Indicators

Propulsion System

Frame Arms

Make sure the connecting screws of the frame arms and the aircraft body are firmly tightened.
Make sure the antennas on the frame arms are not damaged.
Make sure the frame arms are not cracked or damaged.
Make sure the two mounting screws at the end of the frame arms are not loose. If any screws are loose, return the aircraft to the factory for repair.

Motors Motor Rotation

Rotate the propeller motors to check if the propellers are jammed or make any abnormal sounds, and whether the rotor and stator of the motors scratch the motor base.
DO NOT fly the aircraft if the propellers are jammed or make any abnormal sounds. If there are any abnormalities, make sure to return the aircraft to the factory for repair.

Motor Air Filters

Make sure the air filters are not severely damaged or deformed.
If they are severely damaged or deformed (such as being bumped), return the aircraft to the factory for repair.

Propellers and Propeller
Adapters Propellers

Check the propellers for visible deformation, severe wear, nicks, and cracks, and if there is any foreign matter on the propellers.
Clean the propellers with a dry, soft cloth.
replace the propellers immediately if there are any visible deformations, nicks, cracks, or severe wearing occurs. [1]
The propellers are wearing parts. Replace the propellers, washers, and screws in time when necessary. [1]

Propeller Adapters

Make sure the propeller adapter screws are securely tightened.
If the screws are loose, apply screw glue and tighten the screws.
Make sure the propeller adapters are not damaged or deformed.
Replace the propeller adapters if they are damaged or deformed.
The propellers need to be replaced in pairs. Make sure to use screw glue (recommended model: 243) when replacing the propellers. It is recommended to contact a DJI-authorized service provider for propeller replacement.

Landing Feet

Make sure the landing feet are not cracked or damaged, and the landing feet pads are not worn.

Gimbal Camera

Gimbal Damping Plate

Make sure the gimbal dampers are not damaged, loose, aged, or deformed.
Make sure the screws connecting the damping plate and aircraft body are firmly secured.
The gimbal dampers are wearing parts. Return the aircraft to the factory and replace them when necessary.

Gimbal Camera
Make sure the lenses on the camera are not damaged or cracked.

Tele camera
Wide Camera
Infrared Camera

Infrared Sensing and Vision Systems, Auxiliary Light, and Beacon

Clean the lenses with a soft, dry cloth.
Make sure the lenses are not loose or cracked.
Make sure the auxiliary light and beacon are not loose or cracked.

Aircraft Ports

Battery Compartment

Check if the battery port is clean and dry without any corrosion. Clean any unwanted dust or water inside the battery compartment.
Make sure the battery can be firmly installed without shaking.

Data Ports

Clean any unwanted residue near the ports with a soft, dry cloth.
If the ports are in use, disconnect the cables, and check if there is any unwanted residue in the ports using a torch.
Place the aircraft at an angle and use a dust blower and a soft brush to remove any small matter, such as dust from the port. Make sure to clean thoroughly, sweeping away from the port.
If a third-party payload is used, make sure the waterproof rubber ring of the cable connector is in good condition to ensure that the port is well sealed.
Return the aircraft to the factory for repair if there is any water immersion marks on the ports.

Rubber Port Covers
Make sure the rubber port covers are not damaged or loose, and are properly sealed.

microSD Card Slot

Check if there are any foreign matter in the microSD card slot, and if the microSD card can be correctly installed and removed.
Check if the microSD card is working properly.

Before Leaving Checklist

After completing maintenance for the dock and the aircraft, make sure to check the following items before leaving the site:

Place the aircraft on the landing pad and make sure the aircraft heading is aligned with the arrow mark.
Make sure the water-resistant rubber port covers are correctly in place and securely sealed.
Make sure to close the dock cover and the electrical cabinet door.
Pull out the emergency stop button on the dock and make sure it is released.
Perform the automatic operation test to ensure that the dock and the aircraft can operate normally. Refer to the Installation and Setup Manual for more information.

Intelligent Flight Battery

Battery Maintenance
The Intelligent Flight Battery will perform a self-evaluation and the dock will automatically maintain the battery to ensure optimal battery performance. If a warning message appears in DJI FlightHub 2, click the message to view warning details, and follow the instructions to perform battery maintenance.
When the battery life is approaching, a prompt will appear in DJI FlightHub 2. If users continue to use the battery, the dock cannot perform flight tasks when the battery life is reached.

Battery Replacement Standard

The battery is visibly swollen, leaky, or damaged.
Batteries are rated for 400 cycles. The stability of a battery will be affected after the rated cycles are complete. In this case, make sure to replace the battery. Otherwise, users are responsible for device damage and third-party losses caused by batteries exceeding the rated cycles.
The battery error still exists after performing the standard charge and discharge operations twice continuously.

Battery Disposal

Remove the protective plastic sheet on the battery. Fully immerse the battery in an insulated bucket with 5% salt solution and leave the battery in the solution for more than 48 hours to fully discharge the battery.
It is recommended to recycle the battery following the instructions in Safety Guidelines to avoid environmental pollution.

Battery Usage Warnings

DO NOT charge the battery near flammable materials and objects or on flammable surfaces.
DO NOT use the battery in a humid environment to avoid short circuit.
DO NOT disassemble or pierce the battery in any way.
Store the battery in a well-ventilated and dry place.
Initiate RTH immediately when DJI FlightHub 2 prompts that the battery temperature is too high.

List of Wearing Parts
Replace parts that are easily damaged and worn in time to keep the dock and the aircraft in good condition and reduce flight safety risks.

The flight time, activation time, or total flights specified shall be whichever comes first.
Each motor is used with two CW propeller blades or two CCW propeller blades.
Replace only for premium maintenance.

DJI Maintenance Program

Using DJI FlightHub 2

Open DJI FlightHub 2, click Devices > Dock > , and enable Remote Debugging.
Click DJI Maintenance Program to view device data, maintenance records, and maintenance details of the dock and the aircraft.
Users can purchase the DJI Maintenance Program or request maintenance on this page.
- Contact a DJI-authorized service provider for dock maintenance. Submit an online repair request for aircraft maintenance.
- When the maintenance interval is approaching or is due, DJI FlightHub 2 will highlight the corresponding maintenance in orange (standard maintenance) or red (premium maintenance).

Using DJI Pilot 2

Connect the remote controller to the dock to enter the Onsite Debugging page.
Tap DJI Maintenance Program to view device data, maintenance records, and maintenance details of the dock and the aircraft to help users determine if maintenance is required.
After completing standard maintenance for the dock, connect the DJI RC Pro Enterprise remote controller to the dock and reset the standard maintenance count. Tap Reset Standard Service Count to reset the standard maintenance count.
When the standard maintenance interval is approaching or is due, the text color will be highlighted in orange.
When the premium maintenance interval is approaching or is due, the text color will be highlighted in red.

After-sales Service

Visit https://www.dji.com/service/policy to view product warranty period and warranty policy.

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This content is subject to change without prior notice. Download the latest version from

https://enterprise.dji.com/dock-2/downloads

If you have any questions about this document, contact DJI by sending a message to DocSupport@dji.com
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