SONOVA Phonak RemoteControl User Guide
- June 7, 2024
- sonova
Table of Contents
Phonak RemoteControl
Phonak RemoteControl
User Guide
Welcome
Congratulations on choosing the Phonak RemoteControl.
Please read the user guide carefully to make sure that you understand and get
the best out of your remote control.
For more information about features and benefits, simply contact your hearing
care professional. ! Compatibility information:
Check your hearing aid compatibility with your hearing care professional.
Phonak life is on www.phonak.com
CE mark applied: 2020
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Content
1. Description
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2. Using phonak RemoteControl
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2.1 Activating the Phonak RemoteControl
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2.2 Switching On/Off
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2.3 Understanding the indicator light
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2.4 Pairing the Phonak RemoteControl with
your hearing aid
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2.5 Changing hearing aid volume
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2.6 Changing hearing aid program
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3. Inserting a new battery
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3.1. Open the battery compartment
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3.2. Remove the battery from the battery
compartment
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3.3. Insert the new battery
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3.4. Close the battery compartment
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4. Reset the Phonak RemoteControl
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5. Troubleshooting
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6. Compliance information
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7. Information and description of symbols
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8. Important safety information
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8.1 Hazard warnings
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8.2 Information on product safety
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8.3 Other important information
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9. Care and maintenance
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10. Service and warranty
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10.1 Local warranty
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10.2 International warranty
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10.3 Warranty limitation
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1. Description
The intended user of the Phonak RemoteControl is to enable changes of your
hearing aid programs and volume.
Volume up Volume down
Indicator light On/Off slider
Program change
Battery door
The Phonak RemoteControl must be paired with your hearing aids before you can
use it (chapter 2.4).
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2. Using Phonak RemoteControl
2.1 Activating the Phonak RemoteControl Pull out the battery protective tab to
activate your Phonak RemoteControl.
2.2 Switching On/Off Use the slider to switch on or off.
2.3 Understanding the indicator light
Solid green for 3 seconds Blinking blue Solid green for 5 seconds Solid red for 5 seconds Solid green for 1 second Solid orange Solid red Solid green for 3 seconds
Switched on, ready to use Paring mode Pairing successful Paring failed Confirmation of push button press Battery warning General device error Reset successful
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2.4 Pairing the Phonak RemoteControl with your hearing aids
To use your Phonak RemoteControl with your hearing aids, you must first pair
the hearing aids.
It is only necessary to perform the pairing procedure once with your hearing
aids. After the initial pairing, your Phonak RemoteControl will connect
automatically with your hearing aids.
The Phonak RemoteControl will be automatically in the pairing mode if switched
on for the first time. This is indicated by the blinking blue light indicator
on your Phonak RemoteControl.
Set your hearing aids into the pairing mode by switching them on. You now have
3 minutes to pair your Phonak RemoteControl with your hearing aids.
1. Press and hold the volume
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up “+” button
2. Switch on your Phonak RemoteControl
whilst still pressing the
volume up “+” button
3. Release the volume up “+” button
when the light indicator starts to blink blue
4. The Phonak RemoteControl and your hearing aids
will now pair automatically
5. After a successful pairing the light indicator is
solid green for 5 seconds and you may hear a
notification beep in your hearing aid
6. You can now use your Phonak RemoteControl
2.5 Changing hearing aid volume
Press “+” to increase volume Press “” to decrease volume
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2.6 Changing hearing aid program
Each press of the program button will switch your hearing aids to the next
available program.
3. Inserting a new battery
3.1. Open the battery compartment
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Press to change the hearing aid program
Hearing aids may beep to confirm selection, depending on your hearing aid
configuration. Changes are applied to both hearing aids at the same time. For
information about your personal settings, ask your hearing care professional
to print your Phonak RemoteControl instructions.
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3.2. Remove the battery from the battery compartment
3.3. Insert the new battery
The Phonak RemoteControl requires a lithium button cell (CR2032)
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3.4. Close the battery compartment
4. Reset the Phonak RemoteControl
A reset of your Phonak RemoteControl will remove the pairing to your hearing
aids.
Press the volume up “+” button and the program change button for more than 10
seconds.
Keep batteries out of reach of children, mentally challenged people or pets. · This device uses a Lithium button cell. These batteries are very dangerous if they are swallowed. Swallowing may lead to serious injury in as little as 2 hours or death, due to chemical burns and potential perforation of the oesophagus. · If you suspect that a battery was swallowed, immediately consult your physician without any delay! · After a battery exchange, make sure the battery compartment of the device is securely closed. Do not leave the depleted battery unattended and dispose it of immediately in a secure place. Flat batteries can still be dangerous.
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5. Troubleshooting
Problem No indicator light when a button is pressed Hearing aids do not
respond to the RemoteControl commands
Solid red light indicator
Causes Remote control is switched off Battery is empty Hearing aids are switched off Hearing aids are not paired with your RemoteControl Remote control is switched off Battery is empty General device error
If the problem persists, contact your hearing care professional for assistance.
What to do Switch on your remote control (chapter 2.2) Change battery (chapter
3) Switch on your hearing aids (see hearing aid user guide) Pair the
RemoteControl (chapter 2.4)
Switch on your remote control (chapter 2.2) Change battery (chapter 3) Reset
your RemoteControl (chapter 4) and pair your hearing aids (chapter 2.4)
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6. Compliance information
Declaration of conformity Hereby Phonak AG declares that this Phonak product
is in compliance with the essential requirements of the Medical Device
Regulation (EU) 2017/745 as well as the Radio Equipment Directive 2014/53/EU.
The full text of the EU Declaration of Conformity can be obtained from the
manufacturer or the local Phonak representative whose address can be taken
from the list on https://www.phonak.com/com/en/certificates.html (Phonak
worldwide locations).
Australia/New Zealand: Indicates a device’s compliance with applicable Radio
Spectrum Management’s (RSM) and Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale in New Zealand and
Australia. The compliance label R-NZ is for radio products supplied in the New
Zealand market under conformity level A1.
The following model is certified under:
Phonak RemoteControl
USA
FCC ID: KWC-RC1
Canada IC: 2262A-RC1
Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210
of Industry Canada. Operation is subject to the following two conditions: 1)
this device may not cause harmful interference, and 2) this device must accept
any interference received,
including interference that may cause undesired operation.
Notice 2: Changes or modifications made to this RemoteControl not expressly approved by Phonak may void the FCC authorization to operate this device.
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Notice 3: This device has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of
Industry Canada. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This device
generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this device does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures: · Reorient or relocate
the receiving antenna. · Increase the separation between the device and
receiver. · Connect the device into an outlet on a circuit
different from that to which the receiver is connected. · Consult the dealer
or an experienced radio/TV technician for help.
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Notice 4: Japanese Radio Law and Japanese Telecommunications Business Law
Compliance This device is granted pursuant to the Japanese Radio Law () and
the Japanese Telecommunications Business Law (). This device should not be
modified (otherwise the granted designation number will become invalid).
R 018-190129
Radio information of your wireless device
Antenna type Operation frequency Modulation Radiated power Bluetooth® Range Bluetooth Profiles supported
Monopole antenna 2.4 GHz 2.48 GHz GFSK < 2.8mW
~1m 4.2 BLE (GATT)
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Compliance with emission and immunity standards
Emission standards
EN 606011-2:2015 IEC 606011-2:2014 EN 55011:2009+A1 CISPR11:2009/AMD1:2010 CISPR22:1997 CISPR32:2012 ISO 7637-2:2011 CISPR25:2016 EN 55025:2017
Immunity standards
EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.2):2005 ISO 7637-2:2011
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Any serious incident that has occurred in relation to the device should be
reported to the manufacturer representative and the competent authority of the
state of residence. The serious incident is described as any incident that
directly or indirectly led, might have led or might lead to any of the
following:
– the death of a patient, user or other person – the temporary or permanent
serious deterioration of a patients, users or other person`s state of health
– a serious public health threat
To report an unexpected operation or event, please contact the manufacturer or
a representative.
Diligent and routine care of your Phonak RemoteControl contributes to
outstanding performance and a long service life. To ensure a long service
life, Sonova AG provides a minimum of a five year service period after phase
out of the respective product.
For more information regarding features, benefits, setup, use and maintenance
or repairs of your accessories contact your hearing care professional or
manufacturer representative.
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Additional information can be found in the Data Sheet of your product.
For any information regarding the repair service of the hearing aid
accessories please contact the hearing care professional.
Intended use: The intended use of the Phonak RemoteControl is to enable
changes of the hearing aid programs and volume.
Indication: Presence of hearing loss and hearing aids with individual fitting,
compatible with Phonak RemoteControl
Contra-Indication: none
Target population: Target group are people with hearing loss wearing
compatible Phonak hearing aids. No restrictions on the hearing loss level.
Phonak RemoteControl is suitable for the home healthcare environment and due
to their portability it may happen that it is used in professional healthcare
facility environment like physician offices, dental offices etc.
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7. Information and description of symbols
With the CE symbol, Sonova AG confirms that this product including
accessories meets the requirements of the Medical Device Regulation (EU)
2017/745 as well as the Radio Equipment Directive 2014/53/EU. The numbers
after the CE symbol correspond to the code of certified institutions that were
consulted under the above-mentioned directives.
This symbol indicates that the products described in these user instructions
adhere to the requirements for an applied part of Type B of EN 60601-1.
Indicates the medical device manufacturer, as defined in Medical Device
Regulation (EU) 2017/745.
Indicates the Authorized representative in the European Community. The EC REP
is also the importer to the European Union.
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This symbol indicates that it is important for the user to read and take into
account the relevant information in these user guides.
This symbol indicates that it is important for the user to pay attention to
the relevant warning notices in these user guides.
Important information for handling and product safety.
This symbol confers that the electromagnetic interference from the device is
under limits approved by the US Federal Communications Commission.
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Other trademarks and trade names are those of their respective owners.
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Japanese mark for certified radio equipment.
Indicates the manufacturer’s serial number so that a specific medical device
can be identified.
Indicates the manufacturer’s catalogue number so that the medical device can
be identified.
This symbol indicates that it is important for the user to read and take into
account the relevant information in this user guide.
The device is a medical device.
Temperature during transportation and storage: 20° to +60° Celsius (4° to
+140° Fahrenheit). Temperature operation: 0° to +40° Celsius (+32° to +104°
Fahrenheit)
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Humidity during storage: 0% to 70%, if not in use. Atmospheric pressure during
transportation, storage and operation: 500 hPA to 1060 hPa. During
transportation keep dry. The symbol with the crossed-out garbage bin is to
make you aware that this device may not be thrown away as normal household
waste. Please dispose of old or unused device, at waste disposal sites
intended for electronic waste, or give your device to your hearing care
professional for disposal. Proper disposal protects the environment and
health.
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8. Important safety information
Please read the information on the following pages before using your device
8.1 Hazard warnings
Your device operate between 2.4 GHz2.48 GHz frequency range. When flying
please check if flight operator requires devices to be switched off.
Keep this device out of reach of children aged under 3 years and mentally
challenged people or pets.
This remote control uses low-power, digitally coded transmission to
communicate to your hearing system. Although unlikely, interference with
medical devices (i.e. pacemakers, defibrillators, etc.) is possible. Therefore
users must not keep this remote control in or near a breast pocket.
Changes or modifications to the device that were not explicitly approved by
Sonova are not permitted. Such changes may damage your device.
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If problems occur which cannot be resolved by following the remedy guidelines
in the troubleshooting section of this user guide, consult your hearing care
professional.
This device is not for children below 36 months. The usage of this device by
children and individuals with cognitive impairment should be supervised at all
times to ensure their safety. It is a small device and contains small parts.
Do not leave children and individuals with cognitive impairment unsupervised
with this device. If swallowed, consult a physician or hospital immediately as
the device or its parts can cause choking!
Use of this equipment adjacent to or stacked with other equipment should be
avoided because it could result in improper operation. If such use is
necessary, this equipment and the other equipment should be observed to verify
that they are operating normally.
Remove the battery if you are not using the device for a long period of time.
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Do not use the device in explosive areas (flammable anesthetics, mines or
industrial areas with a danger of explosions), oxygen rich environments or
where electronic equipment is prohibited.
Use of accessories, transducers and cables other than those specified or
provided by the manufacturer of this equipment could result in increased
electromagnetic emissions or decreased electromagnetic immunity of this
equipment and result in improper operation.
Portable RF communications equipment (including peripherals such as antenna
cables and external antennas) should be used no closer than 30 cm (12 inches)
to any part of the Phonak RemoteControl including cables specified by the
manufacturer. Otherwise, degradation of the performance of this equipment
could result.
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8.2 Information on product safety
Protect the device from excessive moisture (bathing, swimming), heat
(radiator, car dashboard) or direct skin contact when sweating (workout,
fitness, sport).
Do not drop the device. Dropping onto a hard surface can damage your device.
Special medical or dental examination including radiation described below, may
adversely affect the correct functioning of your device. Remove and keep it
outside the examination room/area before undergoing: · Medical or dental
examination with X-ray
(also CT scan). · Medical examinations with MRI/NMRI scans,
generating magnetic fields.
Protect the device sockets and battery slot from dirt and debris.
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The digitally-coded, transmission technology used in the device is highly
reliable and experiences virtually no interference from other devices. It
should be noted, however, that when operating the hearing system near computer
equipment, larger electronic installations or other strong electromagnetic
fields, it may be necessary to be at least 60 cm (24″) away from the
interfering device to ensure proper operation.
Keep the device at least 10 cm away from any kind of magnets.
When the device is not in use, turn it off and store it safely.
Do not use your device in areas where electronic equipment is prohibited.
8.3 Other important information
High-powered electronic equipment, larger electronic installations and
metallic structures may impair and significantly reduce the operating range.
If the hearing aids do not respond to the device because of an unusual field
disturbance, move away from the disturbing field.
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9. Care and maintenance
Cleaning of the device
Use a lint-free cloth for cleaning. Dry cleaning is preferred. If necessary,
the surface can be cleaned with mild soapy water. However, the cloth should be
damp and not dripping wet to prevent moisture from entering the device. Do not
use aggressive substances such as solvents or paint thinners as these can
impair the surface.
10. Service and warranty
10.1 Local warranty Please ask the hearing care professional, where you
purchased your devices, about the terms of the local warranty.
10.2 International warranty Sonova offers a one year limited international
warranty, valid as of the date of purchase. This limited warranty covers
manufacturing and material defects. The warranty is valid only if proof of
purchase is shown.
The international warranty does not affect any legal rights that you might
have under the local warranty or the applicable national legislation governing
sale of consumer goods.
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10.3 Warranty limitation This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress. Damage caused by
third parties or non-authorized service centers renders the warranty null and
void. This warranty does not include any services performed by a hearing care
professional in their office.
Serial number:
Date of purchase:
Authorized hearing care professional (stamp/signature):
Notes
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029-0856-02/V1.00/2020-06/cl © 2020 Sonova AG All rights reserved
Your hearing care professional:
Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland
www.phonak.com