LOCKLY PGK798HK Wi-Fi Smart Deadbolt Door Lock User Guide

LOCKLY PGK798HK Wi-Fi Smart Deadbolt Door Lock

Product Information

• Specifications:
  • Model: Lockly Vision
  • Video Camera: 2K resolution
  • Connectivity: Wi-Fi
  • Features: 2-way audio, PIN Genie digital keypad, Fingerprint sensor, Apple Home Key sensor
  • Additional: Backup power supply, Physical keyhole

Product Usage Instructions

• Install Battery & Setup:
  • Slide the battery into the battery slot.
  • Hold the Program button for 4 seconds to initiate self-diagnostics.
  • Open the Lockly app, tap on the plus (+) to add a new device and follow the in-app instructions.
  • Re-enter Pairing Mode if the Bluetooth connection is disabled after 10 minutes of power-on by reinstalling the battery or pressing the Program button.
• Setup New-Gen Vision Connect Hub:
  • Connect the hub to power using the provided power adapter cable.
  • Follow the in-app instructions to complete the setup, including resetting if needed.
• Getting to Know Your Lockly Vision:
  • The Lockly Vision features a 2K video camera, Wi-Fi connectivity, a doorbell with 2-way audio, a PIN Genie digital keypad, an Apple Home Key sensor, a physical keyhole, a fingerprint sensor, and a backup power supply.
• Unlocking Methods:
  • Unlock using Apple Home Keys.
  • Unlock using the digital keypad by entering the access code.
  • Unlock using your fingerprint by scanning it on the sensor.
• Alerts and Sounds:
  • The lock provides alerts and sounds for various events. Refer to the user manual for details on specific notifications and their meanings.
• Troubleshooting/FAQ:
  • For troubleshooting and frequently asked questions, please refer to page 25 of the user manual or contact Lockly support at help@Lockly.com or +1(669) 500-8835.

Download the Lockly app

Scan or visit Lockly.com/app.

• This app will guide you through the installation and setup process of your Lockly smart lock.
• Create your profile for a more tailored experience and optimised device performance and battery life.

Scan for easy installation

• Watch our step-by-step video guide for easy installation and setup.
• We will guide you through each step making it a breeze.
• Installation guide included in the package. Check support.Lockly.com for the most updated version.

Installation overview

Scan for the full Installation Guide and User Manual

We are here to help!

Your Lockly smart lock comes with Lifetime technical support. Feel free to contact us with any questions or comments.

• 669-500-8835
•  help@Lockly.com.
•  support.Lockly.com.

Getting to know your Lockly Vision

• a Wi-Fi status
• b Unlocked indicator / Welcome Mode
• c Safe Mode
• d Low battery indicator

Setup New-Gen Vision Connect Hub

Connect the hub to power. Follow the in-app instructions to complete the setup.

• a Reset
• b TF Card (already inserted)
• c Power adapter cable
• d LED status light

For the best Wi-Fi connection:

• Avoid placing the device in kitchens to prevent signal disruptions from appliances.
• Keep it away from walls and obstructions that can absorb wireless signals.
• Avoid placing it on the floor, as the ground can absorb signals.

Install battery & setup with the app

After the lock has been powered on for 10 minutes, the Bluetooth connection will be disabled and you cannot pair the lock with the Lockly app or Home app. To re-enter Pairing Mode, either reinstall the battery or press the Program button. Reactivating Bluetooth pairing can be done by tapping the ‘BL’ button on the keypad.

Set up Apple Home

System requirements

• Sharing access with others and controlling the Lockly Vision away from home through Apple Home requires an Apple TV® (4th generation tvOS 12.0 or higher), an iPad® (iOS 12.0 or higher), a HomePod® or HomePod mini® setup as a home hub.

Fingerprint scanning

To achieve consistent and quick fingerprint recognition, it’s crucial to understand the correct procedure for registering fingerprints. Place your fingertip flat on the sensor. Ensure it is centered.

• Avoid Misalignment:
  • Height: Avoid positioning your finger too high or too low on the sensor.
  • Left/Right: Do not place your finger off-centre to the left or right.
• Angle and Touch:
  • Angle: Keep your finger straight; avoid holding it at an angle.

Adding a Fingerprint

• Select your lock from the Lockly app.
• Go to the ‘Access tab’ and follow the on-screen instructions.

STEP 1 – Fingerprint Scanning

• The sensor will scan each fingerprint multiple times, as shown by the countdown 1 on the screen.
• Lightly place your finger on the sensor until you hear a beep with the number counting down.

STEP 2 – Lift and Repeat

• After each scan, lift your finger.
• Continue this process until you see the word “PASS” 2 on the screen accompanied by a long beep.

STEP 3 – Repeat for Each Finger

• If adding a fingerprint fails, return to the previous app menu to rescan.

The PIN Genie Keypad

Our hack-proof, exclusive PIN Genie™ dynamic shuffling technology shuffles access codes after each use.

You can also toggle to a fixed keypad, refer to the Lockly app for more information.

Using the PIN Genie Keypad

• STEP 1 Press one of the four buttons that contain the digits of your access code.
  • Sometimes the same digit will appear in two buttons, tab either button.
  • Press the button where your number is shown. You do not need to press the actual number.

Adding an Access Code

You can set up via the Lockly app the valid period of your access codes – permanent, recurring or one-time use.

Using Video Doorbell

Ensure the New-Gen Vision Connect Hub has been set up and your phone can receive push notifications.

You can record the call in the Lockly app. Live view of the camera can also be activated from the Lockly app.

Unlock with Apple Home Keys

• STEP 1  Add a home key to Apple Wallet with the Home app on your iPhone or Apple Watch. Refer to page 11 for details.
• STEP 2 Turn on Express Mode in the Wallet app.

Unlock with a digital keypad

Our hack-proof, exclusive PIN Genie™ dynamic shuffling technology shuffles access codes after each use.

Ten consecutive wrong attempts will put Lockly into “Safe Mode”. Refer to support.Lockly.com for details. Temporarily boost the brightness of the keypad by pressing and holding any of the 4 buttons for 3 seconds.

Unlock with your finger

• Place a registered finger flat and centred on the fingerprint sensor.
• Green LED with a ‘beep’ sound.
• The door is unlocked.
• Red Light with two ‘beep’ sounds.
• The finger is not recognized. Try again or use another registered finger.
• Our advanced biometric sensor recognizes your fingerprint in 0.2 sec. With AI learning technology, it improves speed and accuracy over use.

Auto and manual locking

• When the Lockly smart lock is unlocked, the icon will display on the screen.

Lock with Screen

• Press the OK button on the screen or swipe across when the screen is off.

Auto-Lock

• Set up auto-lock when you close your door in the Lockly app.

Thumbturn

• Rotate the thumb and turn on the interior assembly.

Physical Key

• Insert the physical key and rotate.

When the Lockly smart lock is unlocked, the unlocked icon will display on the screen.

More ways to access and control

Lockly smart lock offers a wide range of secure ways to access and grant access to your property. Refer to the Lockly app to learn more or visit support.Lockly.com.

• eKeys & eBadges
  • Revokable access (permanent, recurring or one-time) to unlock, or set up sub-admin to let others help you manage your property.
• Offline Access CodesTM
  • Grant access even if your internet is down. Issue one-time access via the Lockly app.
• Welcome Mode
  • Disable auto-lock according to your preset schedule for instant access.
• Voice Control
  • Setup Alexa and Google Assistant to control and monitor your lock status.
• Air Transfer
  • Easily transfer user profiles between Lockly devices for seamless setup and access management.
• LocklyOS
  • Managing multiple properties with dashboards, reports exporting, email templates and many more.

We bring several new features to our smart locks every year. Subscribe to our newsletter to receive the latest product updates, and expert tips and stay updated with our latest innovations.

Alerts and Sounds

Troubleshooting / FAQ

• Why is my keypad not responding?
  • Press the circle button to activate the keypad.
  • If is flashing, your smart lock is in Safe Mode. Unlock with other access credentials (fingerprint, mobile app, home key or physical key) to exit.
  • If water is detected, Rain Mode may be activated. Unlock your door with other authentication methods (Apple Home Keys, Lockly app..)
  • Check if the batteries are installed correctly.
  • Refer to support.Lockly.com for more information about Safe Mode and Rain Mode.
• Why is my keypad on full blackout?
  • The battery may have been completely depleted. Use the physical key or a Type-C cable to connect your Lockly to a mobile power source to temporarily activate the lock. Charge the battery immediately after unlocking.
• Why is my fingerprint not recognized?
  • Check that you are using a registered finger.
  • Make sure your finger is clean and dry.
  • Position your finger at the centre of the sensor.
• Why is my Lockly not locked automatically?
  • Check if auto-lock is disabled in the Lockly app.
  • Welcome mode is currently active. Disable or change settings in the Lockly app.
• Why is my New-Gen Vision Connect Hub not finding my Wi-Fi Network?
  • The New-Gen Vision Connect Hub works with 2.4GHz wireless networks.
  • Check your router if it is combining the 2.4GHz and 5GHz bands.
  • Refer to your router’s manual to separate the two bands or refer to support.Lockly.com for more details.
• How to pair my smart lock with a new phone?
  • Download the Lockly app on your new device and log in using the same account credentials, following in-app instructions.
• How to pair my smart lock with a new Lockly account?
  • You will need to perform a factory reset with the following steps.
  1. On the old Lockly app account, go to Settings > Reset and Pairing > Perform Factory Reset
  2. Download, register and log in to the new Lockly app account. You will need your activation card to set up the device.
  • You can perform a factory reset on the lock. Refer to the Lockly app or support.Lockly.com for more details.

FCC

FCC Warning：

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

NOTE 1: This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used under the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

NOTE 2: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. It should be installed and operated with a minimum distance of 20cm between the radiator & your body.

IC WARNING
This device contains licence-exempt transmitter(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).

Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

IC Radiation Exposure Statement
This equipment meets the exemption from the routine evaluation limits in section 2.5 of RSS-102. It should be installed and operated with a minimum distance of 20cm between the radiator and any part of your body.
WARNING: This product can expose you to chemicals including Lead, which is known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.

CONTACT

• Let’s co-create!
• Have an innovative idea?
• Facing an inconvenient situation?
• (669) 500-883
• hello@Lockly.com.
• Own a business?
• Learn about how LocklyPRO and LocklyOS can help you in your business.
• (510) 288 9928
• prosales@Lockly.com.

© Copyright 2024 Lockly All rights reserved US Patent No. US 9,881,146 B2 | US Patent No. US 9,853,815 B2 | US Patent No. US 9,875,350 B2 | US Patent No. US 9,665,706 B2 | US Patent No. US 11,010,463 B2 | AU Patent No. 2013403169 | AU Patent No. 2014391959 | AU Patent No. 2016412123 | UK Patent No. EP3059689B1 | UK Patent No. EP3176722B1 | Patternity technology patterned or parents and pattern pending Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc., and any use of such marks by Lockly is under license. Other trademarks and trade names are those of their respective owners. Google, Android, Google Play and Google Home are trademarks of Google LLC. , Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc., or its affiliates. Apple, Apple Home, Apple Watch, HomeKit, HomePod, HomePod mini, iPad, iPad Air, iPhone, and tvOS are trademarks of Apple Inc., registered in the U.S. and other countries and regions. MPGK798HK240510

References

• . Spend less. Smile more.
• Download Lockly App for iOS and Android | Lockly®
• Product Registration - Lockly Support Desk
• P65Warnings.ca.gov

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